Contact Store for Communication Manager R7.3 and older Quality Management R5.4 and older Workforce Management/Blue Pumpkin R4.
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- Nigel Stanley
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1 Title: End of Sale Notice Verint/Witness Pre-R7.7 Releases Notification Date: 1-Dec-08 Effective 01-December-2008, Avaya will no longer sell new or add-on orders for Verint/Witness releases prior to R7.7. Further, no new orders for R7.7 will be accepted given the General Availability of R7.8 launched in August, Releases impacted by this action include add-ons to: Contact Store for Communication Manager R7.3 and older Quality Management R5.4 and older Workforce Management/Blue Pumpkin R4.6 and older Following is a summary of sales and support status for the various releases of Witness products that have been sold by Avaya. If a release is not mentioned in the following chart, it was never officially sold or supported by Avaya. Product Release End of Sale Date End of Support Date Contact Store for Communication Manager 7.7 (1) 01-Dec-08 TBD Apr Oct Apr Oct Apr Oct-07 Witness Quality for Communication Manager 7.7 (1) 01-Dec-08 TBD 5.3/ Apr Oct-08 Witness Workforce Management 7.7 (1) 01-Dec-08 TBD 4.x (2) 07-May Oct-08 Blue Pumpkin Workforce Management 3.x/2.x 07-May Nov-07 (1) End of Sale for R7.7 New Systems and Upgrades only, Add-on orders still available. (2) New sales discontinued 7-May-07, EoS on Add-on Effective 01-Dec-08. None of the R7.7 codes are being disabled at this time as additions to R7.7 will continue to be sold. Notice was previously given on the end of sale and support of releases with the older dates above, but is being provided in this notice for reference purposes.
2 Discontinued SAP Codes CRM WFM ENTP INCR 1AGT LIC CRM WFM ENTP PH CNT MOD 1 AGT LIC CRM WFM ENTP CNT MOD 1 AGT LIC CRM WFM ENTP WEB CNT 1 AGT LIC CRM WFM ENTP FAX CNT 1 AGT LIC CRM WFM ENTP CLBK CNT 1 AGT LIC CRM WFM ENTP VOIP CNT 1 AGT LIC CRM WFM ENTP RTAA CNT 1 AGT LIC CRM WFM ENTP VAC PLAN MOD 1 AGT LIC CRM WFM UPGRADE TO CURRENT VERSION DIR ENT W/O SKILLS OR WESS 1 AGT LIC DIR ENT W/SKILLS BUT W/O WESS 1 AGT LIC DIR ENT W/O SKILLS BUT W/WESS 1 AGT LIC WESS MOD ONLY 1 AGT LIC SKILLS MOD ONLY 1 AGT LIC WITNESS WFM CUSTOM PRODUCT LIC PRIME TIME ESSENTIALS KIT 1 AGT PRIME TIME ESSENTIALS SKILLS MOD 1 AGT WITNESS 5.X QLTY CALLS ONLY WITNESS 5.X QLTY CALLS/SCREENS WITNESS 5.X QLTY STE BULK CALLS/SCRN WITNESS QLTY APPL INTGR WITNESS CNTCTSTR FOR BUS SRVR 90 DAY TRL WITNESS EXEC RCRDG PT 90 DAY TRL WITNESS RCRDG PT OTHER 90 DAY TRL WITNESS 7.X BULK RECORD PT WITNESS 7.X EXEC RECORD PT WITNESS 7.X ONDEMAND RECORD PT WITNESS 7.X MEETING RECORD PT WITNESS 7.X TELEPHONE REPLAY SFTW WITNESS 7.X ARCHIVE MGR ENT SRVR SW WITNESS BUS TO ENT UPG WITNESS QUAL LAB TRIAL WITNESS QUAL CALLS LAB TRIAL WITNESS QUAL CALLS/SCREENS LAB TRIAL WITNESS QUAL BULK CALLS/SCRN LAB TRL WITNESS QUAL APPL INTG LAB TRIAL WITNESS INTERNAL USE LAB ONLY BUNDLE WITNESS 5.X QLTY RECORD PT WITNESS 7.X CNTCTSTR SVR SFTW REDUN WITNESS 7.X BULK RECORD PT REDUND WITNESS CONTACT STORE MODEL WITNESS QUALITY MODEL WORKFORCE MANAGEMENT BLUE PUMPKIN MODEL
3 WFM ACTIVITY MGR1 AGT LIC WFM WFO SRVR LIC WFM WARM SPARE LIC WFM DIR ENTPRS SHIFT BIDDING 1 AGT LIC WFM UPG LIC RTAA TO ACTIVITY MGR 1 AGT WFM UPG DIR ENTPRS TO CURRENT VER WFM LAB/TEST ENVIRONMENT WFM LIC WFM DIR ENTPRS APP LINK LIC WFM PLANNER MULTI SITE WFM PLANNER SINGLE SITE LIC WFM FRCSTNG/SCHED SRVR LIC WFM FRCSTNG/SCHED SRVR UPG TO WFO LIC WITNESS 7.X ONDEMAND RCD PT REDUND WITNESS 7.X EXEC RECORD PT REDUND WITNESS 7.X MEETING RECRD PT REDUND WITNESS COMP TO WFO PKG UPG WITNESS QUALITY ENTERPRISE REPORTING HSTD WITNESS MEDIA HSTD WITNESS FT AND QM 36 MONTH HSTD WITNESS FT AND QM 60 MONTH HSTD WITNESS EXEC REC 36 MONTH HSTD WITNESS EXEC REC 60 MONTH HSTD WITNESS MTG REC 36 MONTH HSTD WITNESS MTG REC 60 MONTH HSTD WITNESS CENT ARCH MGR 36 MONTH HSTD WITNESS CENT ARCH MGR 60 MONTH WITNESS 5.4 QLTY SRVR SFTW WITNESS WFM 4.6 SFTW BASE KIT 40 USERS WITNESS WFM 4.6 SFTW BASE KIT 40 USERS WITNESS WFM WFO SVR WITNESS WFM WFO SVR WITNESS WFM DCS ADAPTER WITNESS WORKFORCE OPTIMZN PKG REDUN WITNESS WORKFORCE MGMT PKG REDUN WITNESS WORKFORCE OPTIMIZATION PKG WITNESS WORKFORCE MGMT PKG WITNESS QUALITY MON PKG WITNESS COMP RECORD PKG WITNESS WFM TO WFO PKG UPG WITNESS COMP TO QM PKG UPG WITNESS 7.3 ARCHIVE MGR ENT SRVR SFTW WITNESS WFM DIR ENT APP LINK WITNESS WFM DIR ENT APP LINK WITNESS WFM FRCSTNG/SCHED SRVR WITNESS FRCST/SCHED SRVR UPG TO WFO WITNESS FRCST/SCHED SRVR UPG TO WFO WITNESS WFM ENTPRS RTAA ADAPTER
4 WITNESS QUALITY MON PKG REDUN WITNESS COMP RECORD PKG REDUN WITNESS QM TO WFO PKG UPG WITNESS TELEPHONE REPLAY PKG ADD-ON WITNESS ADD SCREENS TO VOICE ONLY QCM WITNESS ADD BULK AND SCREEN TO VOICE QCM WITNESS ADD BULK TO QCM VOICE AND SCREEN WITNESS 5.X QLTY REVIEWER PT WITNESS WFM DIR ENT PHONE WITNESS WFM MULTI MEDIA WITNESS WFM BASIC ADH WITNESS WFM TIME OFF MANAGER WITNESS DIR ENT W/O SKILLS OR WESS WITNESS DIR ENT W/SKILLS BUT W/O WESS WITNESS DIR ENT W/O SKILLS BUT W/WESS WITNESS WFM WESS MOD ONLY WITNESS WFM SKILLS MOD ONLY WITNESS WFM ACTIVITY MGR WITNESS WFM SHIFT BIDDING WITNESS ADD BULK/SCREEN TO VOICE QCM WITNESS LICENSE ACTIVATION HSTD WITNESS CUSTOM BILLING HSTD WITNESS WFM MEDIA HSTD WITS COMP 36 MNTH HSTD WITS COMP 60 MNTH HSTD WITS WFM 36 MNTH HSTD WITS WFM 60 MNTH HSTD WITS WFO 36 MNTH HSTD WITS WFO 60 MNTH HSTD WITS COMP 36 MNTH LIC HSTD WITS COMP 60 MNTH LIC HSTD WITS FT AND QM 36 MNTH LIC HSTD WITS FT AND QM 60 MNTH LIC HSTD WITS EXEC REC 36 MNTH LIC HSTD WITS EXEC REC 60 MNTH LIC HSTD WITS MTG REC 36 MNTH LIC HSTD WITS MTG REC 60 MNTH LIC HSTD WITS CENT ARCH MGR 36 MNTH LIC HSTD WITS CENT ARCH MGR 60 MNTH LIC HSTD WITS WFM 36 MNTH LIC HSTD WITS WFM 60 MNTH LIC HSTD WITS WFO 36 MNTH LIC HSTD WITS WFO 60 MNTH LIC HSTD WITS USAGE COMP 36 MNTH HSTD WITS USAGE COMP 36 MNTH HSTD WITS USAGE FT AND QM 36 MNTH HSTD WITS USAGE FT AND QM 60 MNTH
5 HSTD WITS USAGE EXEC REC 36 MNTH HSTD WITS USAGE EXEC REC 60 MNTH HSTD WITS USAGE MTG REC 36 MNTH HSTD WITS USAGE MTG REC 60 MNTH HSTD WITS USAGE CENT ARCH MGR 36 MNTH HSTD WITS USAGE CENT ARCH MGR 60 MNTH HSTD WITS USAGE WFM 36 MNTH HSTD WITS USAGE WFM 60 MNTH HSTD WITS USAGE WFO 36 MNTH HSTD WITS USAGE WFO 60 MNTH WITNESS UPG FROM SRVR TO PKG CRM PKG ENTP KIT AGT CRM ENTP WFM SFTW BASE KIT 75 AGT CRM SFTW ENTERPRISE WFM CMS RTAA PLUGIN SRVR WITNESS/VERINT Migration Strategy All new sales of Verint/Witness Impact 360 packages are to be sold as R7.8. The 7.8 pricing tool and Verint sales will provide the required materials when new designs are created. If you have questions or would like more information about these products, contact your authorized Avaya Representative. Schedule End of Sale (EoS) End of Manufacturer s Support 01-December-2008 See above End of Manufacturer s Support The End of Manufacturer s Support availability represents the final date that Avaya will provide manufacturer s support for the product per the CSAG Manufacturer Support Commitment. Support may be extended past that period at the discretion of Avaya Services, BusinessPartners or other service providers. For additional information concerning long term support please contact your Service Provider. Service and Warranty Avaya will continue to honor previously executed enhanced warranty, post-warranty and service contracts in accordance with the terms of those agreements. Avaya is not responsible for any support or maintenance commitments made by BusinessPartners or other service providers. Additional information concerning Avaya Services can be found on the Services Offer Information Web site.
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