PBKUC March 12, 2013 Page 1-12

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1 Page 1 of 13 PBKUC Page 1-12 DVSAnalytics Encore Call Recording / Quality Monitoring The following price list is provide for the convenience of Authorized NEC Associates and is only intended for official business use and is subject to the terms and conditions of the applicable NEC Associate Agreement. All prices are in US Dollars.

2 Page 2 of 13 Encore Call Recording / Quality Monitoring Price Book (NEC) has updated prices and released new Encore parts. The below information identifies the stock number, descriptions, and MSRP prices. Please use the following stock numbers when ordering Encore Call Recording / Quality Monitoring Products and Services. PRICES ARE SUBJECT TO CHANGE WITH THIRTY DAYS PRIOR NOTICE. About Encore: The Encore Suite maximizes the productivity of a contact center s workforce via integrated voice and screen recording, quality management, coaching, and reporting. Encore voice and screen recording, along with quality monitoring gives contact center managers the tools to retain and reward their best agents while rapidly identifying and delivering training for staff who are reaching their potential. See dvsanalytics website ( or contact a dvsanalytics Area Sales Director or Sales Engineer for a more extensive description of Encore family of products. Using the Encore Price Book: This document provides a list of the available components necessary to configure and tailor an Encore solution. Use these parts and prices, and the step-by step outline below to custom-configure an Encore System to specific end-user needs. In order to complete a configuration, a few items about the customer s business and PBX-IT infrastructure will need to be known: Recording Port & Interface Determine the number and types of ports to be recorded. Types may include, Analog, T1/PRI, SIP Trunk, VoIP and Direct Digital. If direct digital, obtain the PBX and set types. Recording Type Will recording be required on all configured ports simulateously or just a few at any give time? This information determines the number of required Encore concurrent recording licenses. Customer s Anticipated Growth Will the solution, as configured today, support near term growth? This is important when selecting the Encore Server Platform and appropriate Encore System Software. Encore Options & Services for Enhanced Productivity Encore offeres a wide range of additional items that may be included with a base Encore system. Determine which options may be of benefit. These are discussed later in this document. Finally, review the available Technical Support Services Levels to ensure the customers investment is protected long-term. Refer to the Technical Notes & Specifications section for additional configuration notes and technical specification. dvsanalytics continues to take advantage of latest technologies. New Encore systems represented within this price book, unless otherwise noted, are based on PCIe technology. For expansion and replacement compoent purposes of PCI technology-based systems, contact your dvsanayltics Area Sales Director.

3 Page 3 of 13 Encore for Small Business: Encore for Small Business provides affordable solutions to meet the needs of smalller organzations. Encore Small Business Systems (SBS) are available from 12 to 72 ports, depending on the recording interface. For systems that will need to grow byeond the 72 port capacity of an Encore SBS, refer to Encore Enterprise Systems. Encore system options and services outlined later within this document. The general rule for Encore SBS configuration purposes is 72 ports and/or three (3) recording interface boards: Direct Digital and Analog Interaces The recording interface for these are 24 ports maximum per board. Therefore, three of these interface boards equates to 72 ports. T1/PRI Interface This recording interface is available in 24 and 48 port boards. A maximum of 72 ports is permitted. VoIP Recording Channel Liceses for SBS These are provided in packages of 4 or 24 licenses. A maximum of 72 ports (licenses) is permitted. Mixed Interfaces Thee Encore SBS system does not support mixed interfaces. If the desired configuration requires mixed interfaces then an Encterprise solutions will need to be quoted by dvsanalytics. Price Your Encore Small Business System: The folowing step-by-step process is the logical flow for configuring a typical new Encore solution. For expansion and replacement component purposes of previously deployed PCI technology-based systems, contact your dvsanalytics Area Sales Director. For questions and assistance regarding an Encore configuration, consult with a dvsanalytics Area Sales Director or Sales Engineer. Step 1) Encore SBS Standard Configuration Select an Encore Small Business standard configuration based on the port count and customer growth potential previously determined. a) Encore SBS Platform Includes SBS server hardware and software, Encore system software, concurrent recording licenses. The Encore SBS Platform must always be selected when a board-type recording interace is required. b) Encore SBS Software License Package Includes Encore system software and concurrent recording licenses. The Encore SBS Software License Package may be selected when the customer desires to supply the necessary server (including appropriate OS and database) or within virtual server environment. This option is only available when the solutions is a pure IP recording environment. Refer to dvsanalytics server specifications. Step 2) Encore SBS Recording Interfaces During the discovery process, the type of recording interface to which the Encore system is to connect was determined. Select the appropriate type and numbers of recording interface boards or VoIP channel licenses. (If the VoIP channels are to use G.729 as the voice vocoder, also be sure to add this software found in the Encore Software Options Section.) Step 3) Encore System Options A wide selection of additional software and components to enhance productivity can also be included. Select as appropriate. These are located within Encore System Options beginning on Page xx. Step 4) Encore Professional Services dvsanalytics offers a wide variety of professional services to assist with the configuration and deployment of customer systems. Select as required from Page xx. Step 5) Encore Technical Support Services Agreeements / Software Maintenance dvsanalytics provides a One-Year Warranty on hardware and software for all new Encore Systems.

4 Page 4 of 13 Following expiration of the warranty. dvsanalytics offers an extensive range of support agreements. Encore Small Business System Platforms - Configurations: Stock # Encore Small Business System Platforms MSRP Encore 12 Port Small Bus. Sys Platform $7, Encore 16 Port Small Bus. Sys Platform $8, Encore 20 Port Small Bus. Sys Platform $9, Encore 24 Port Small Bus. Sys Platform $9, Encore 28 Port Small Bus. Sys Platform $10, Encore 32 Port Small Bus. Sys Platform $11, Encore 36 Port Small Bus. Sys Platform $12, Encore 40 Port Small Bus. Sys Platform $14, Encore 44 Port Small Bus. Sys Platform $15, Encore 48 Port Small Bus. Sys Platform $16, Encore 60 Port Small Bus. Sys Platform $19, Encore 72 Port Small Bus. Sys Platform $21, Encore SBS Srvr (w/ Rack kit) (Included with above Platforms. Listed for support purposes only) Encore SBS System Software (Included with above Platforms. Listed for support purposes only) $4, $2, Note: Each Encore SBS Platform includes server hardware and software, Encore system software, and concurrent recording licenses. The Encore SBS Platform must always be selected when a board-type recording interface is required. Encore Small Business Software License Packages: Stock # Encore Small Business Software License Packages MSRP Encore 12 Port SBS SW Lic Pkg $5, Encore 16 Port SBS SW Lic Pkg $6, Encore 20 Port SBS SW Lic Pkg $7, Encore 24 Port SBS SW Lic Pkg $8, Encore 28 Port SBS SW Lic Pkg $8, Encore 32 Port SBS SW Lic Pkg $9, Encore 36 Port SBS SW Lic Pkg $11, Encore 40 Port SBS SW Lic Pkg $12, Encore 44 Port SBS SW Lic Pkg $13, Encore 48 Port SBS SW Lic Pkg $15, Encore 60 Port SBS SW Lic Pkg $17, Encore 72 Port SBS SW Lic Pkg $19, Note: Each SBS Software License Package includes Encore system software and concurrent recording licenses. This option is only available when the solution is a pure IP recording environment.

5 Page 5 of 13 Encore Small Business System Recording Interfaces (PCIe): Stock # Encore Small Business System Recording Interfaces (PCI-e) MSRP Encore 8 Port Rec Brd-Anlg (PCI-E) $2, Encore 24 Prt Anlg Intrfce Rec Brd (PCI-E) $5, Encore 24 Prt T1 Intrfce Rec Brd (PCI-E) $5, Encore 48 Prt T1 Intrfce Rec Brd (PCI-E) $8, Encore 16 Prt DD Intrfce Rec Brd (2 wire PCI-E) $4, Encore 24 Prt Drct Dig Intrfce Rec Brd (2 wire PCI-E) $5, Encore 12 Prt Drct Dig Intrfce Rec Brd (4-Wire) $5, Encore RTS Tap Box for 4-Wire $ Encore VoIP Rec Chnl Lic (4) SBS (4-Channel License per package) $ Encore VoIP Rec Chnl Lic for SBS (24 Ch. Lic) (24-Channel License) $3, Encore for Enterprise: Encore Enterprise Systems meet the recording needs of medium and large enterprise organizations scaling from 24 ports into the thousands. Price Your Encore Enterprise System: The following step-by step process is logical flow for configuring a typical new Encore solution. For expansion and replacement component purposes of previously deployed PCI technology-based systems, contact your dvsanalytics Area Sales Director. For questions and assistance regarding an Encore configuration, consult with a dvsanalytics Area Sales Director or Sales Engineer. Step 1) Encore Server Platform Selection Select the Encore Enterprise Server platform(s) based on the total port count, interface types and quantities, and the customer s growth potential. Server capacities are provided within the Technical Notes & Specifications section of this document. Within this step, also select the appropriate accessories, such as additional network interface cards. A discussion on the requirement of Microsoft SQL within an Encore solution is provided within the Technical Notes & Specifications section of this document. Step 2) Encore System Software & Recording Licenses Encore system software is to be selected next. There will also be a requirement to select the appropriate number of Encore Concurrent Recoding licenses. If the VoIP channels are to use G.729 as the vocoder, be sure to add this software found in the Encore Software Options Section. Additional information is included within the Technical Notes & Specifications. Step 3) Encore Recording Interfaces As part of the system discovery process, the type of recording interface to which the Encore systems is to connect needs to be determined. Select the appropriate type and number of recoding interface boards or software licenses. Step 4) Encore System Options This section offers a wide selection of additional software and components to enhance productivity. Select as appropriate.

6 Page 6 of 13 Step 5) Encore Professional Services dvsanalytics also offers a wide variety of professional services to assist with the configuration and deployment of customer systems. Select those as required. Step 6) Encore Technical Support Services Agreements / Software Maintenance dvsanalytics provides a One-Year Warranty on hardware and software for all new Encore Systems. Following expiration of the warranty, dvsanalytics offers an extensive range of support agreements. Encore Enterprise Servers (PCIe): Step 1: Select the required Encore server baed on the port count and interface types (TDM or VoIP). Within this step, also select the appropriate accessories, such as additional network interface cards. Refer to the Technical Notes & Specifications section for associated technical and configuration notes and specifications. Stock # Encore Enterprise Servers PCIe MSRP Encore Ent VoIP System Srvr (w/rack) $6, Encore Enterprise System Srvr (w/rack) $8, Note 1: Each Encore System Server includes the server hardware, rack mount kit and operating system. Stock # Encore Enterprise Server Accessories PCIe MSRP Encore NIC Gigabit (HP PCI-e)- Note 1 $ Note 1: Additional NIC ports may be required when deploying VoIP configurations. In most cases, the number of NIC ports provided with the server is satisfactory. For questions consult your dvsanalytics Area Sales Director or Sales Engineer. Encore System Software & Recording Licenses: Step 2: Next, select the appropriate Encore system software and applicable recording licenses. Also select the appropriate number of Encore Concurrent Recording licenses. Refer to Technical Notes & Specifications selection for additional information. Stock # Encore System Software & Licenses MSRP Encore Enterprise Sys SW (1 per Sys) $4, Encore Sys SW Enterprise Remote $1, Encore Concurrent Rec Lic 1-95 $ Encore Concurrent Rec Lic $ Encore Concurrent Rec Lic $ Encore Concurrent Rec Lic $ Encore Concurrent Rec Lic $ Encore Concurrent Rec Lic $ Encore Concurrent Rec Lic $ Encore Concurrent Rec License-Redundant Note: Typically the number of Concurrent Recording Licenses is equal to the total number of simultaneous ports (calls) to be recorded.

7 Page 7 of 13 Encore Recording Interfaces (PCIe): Step 3: Select the appropriate number and types Encore Recording Interface boards or VoIP Channel licenses required. Refer to the Technical Notes & Specifications section for associated technical and configuration notes and specifications relating to the various interfaces and their respective requirements. Stock # Encore Recording Interfaces (PCIe) MSRP Encore 8 Port Rec Brd-Anlg (PCI-E) $2, Encore 24 Prt Anlg Intrfce Rec Brd (PCI-E) $5, Encore 24 Prt T1 Intrfce Rec Brd (PCI-E) $5, Encore 48 Prt T1 Intrfce Rec Brd (PCI-E) $8, Encore 16 Prt DD Intrfce Rec Brd (2 wire PCIe) $4, Encore 24 Prt Drct Dig Intrfce Rec Brd (PCI-E) $5, Encore 12 Prt Drct Dig Intrfce Rec Brd (PCI-E) $5, Encore RTS Tap Box for 4-Wire Encore VoIP Rec Channel Lic 1-95 $ Encore VoIP Rec Channel Lic $ Encore VoIP Rec Channel Lic $ Encore VoIP Rec Channel Lic $ Encore VoIP Rec Channel Lic $ Encore VoIP Rec Channel Lic $ Encore VoIP Rec Channel Lic $ Encore VoIP Rec Channel Lic - Redundant Note 1: The number of required VoIP Recording Channel Licenses is determined by the VoIP audio capture method. If these VoIP channels will require G.729 Vocoder Software licenses, be sure to add this software found on Page within Encore Software Options. Encore Software Options: Step 4: The items within this section provide enhanced capabilities to a standard Encore recording solution. Encore Quality Management Solution: Encore Quality Management is a powerful quality assurance solution designed to help improve agent performance and supervisor productivity. Its vertical templates and agent scorecards help supervisors identify problem areas and take immediate action through coaching and training. Timely

8 Page 8 of 13 and well-directed coaching improves agent satisfaction and decreases attrition, helping to build a positive and collaborative working environment and culture. Encore Quality Management is now provided at no additional charge with with all new Encore Small Business System and Encore Enterprise solutions! Encore Screen Recording: Use Encore Screen Recording to capture an agent s desktop activity during a recording session. Screen recording is licensed per simultaneous user and can be deployed on an unlimited number of workstations within a single contact center. Encore Screen Recording software is now provided at no additional charge with all new Encore Small Business System and Encore Enterprise solutions with 24 ports or greater! Encore screen recording software is also available for the following: New Encore SBS and Enterprise solutions with less than 24 ports - - Refer to price list below. Customers with a current Encore Customer Support Agreement / SWA - - Contact your dvsanalytics Area Sales Director for details. Customer without a current Encore Customer Support Agreement / SWA - - Refer to price list below. Stock # Encore Screen Recording MSRP Encore Scrn Rec Ent Base Lic Note 1 $4, Encore Scrn Rec Ent User Lic (ea) $ Encore Scrn Rec Ent User Lic (ea) $ Encore Scrn Rec Ent 201+ User Lic (ea) $96.00 Note 1: A separate customer-provided server server(s) may be required. Refer to the Encore Technology Suite Specifications document for details. Encore Desktop Analytics Software License: Encore s Desktop Analytics module, ecapture, provides unique capabilities that automate the integration between dvsanalytics suite and third-party applications, enabling users to capture additional data, protect sensitive information and improve quality assurance processes. Stock # Encore Desktop Analytics License MSRP Encore Desktop Analytics Software Lic-Base $4, Encore Desktop Analytics Software Lic-Dsktop $ Encore Post Contact Survey SW License: A Post Contact Survey helps you obtain customer input regarding services, products, etc. Encore sends an to individuals who have contacted your organization and requests that they click link to view and complete the survey. The completed survey is saved as an evaluation in Encore and if, configured, an is sent to the agent informing them that a survey has been

9 Page 9 of 13 completed. A Post Contact Survey Average Score by Questions Report is also provided. The Post Contact Survey can help you get real-time feedback from your customers. This allows you to respond to customer concerns & train agents quickly. Stock # Encore Post Contact Survey MSRP Encore Post Contact Survey SW Lic - Site $4, Encore G.729 Software License: Encore VoIP Channel licenses are delivered standard with the G.711 vocoder. If the devices to be recorded will use the G.729 vocoder, select the number of G.729 licenses equal to the number of selected VoIP Channel licenses. Stock # Encore VoIP G.729 License MSRP Encore G729 Lic (1 Per VoIP Chnl Lic) $27.00 Encore Live Monitor: Use Live Monitor to conduct live, real-time monitoring of any Encore passive recording interface channel via LAN or WAN from any Windows PC. Stock # Encore Live Monitor MSRP Encore Live Mntr 1 Client $ Encore Live Mntr 2-5 clnts (each) $ Encore Live Mntr 6-25 clnts (each) $ Encore Live Mntr 26+ clnts (each) $ Encore Voice Compression: Voice compression is recommended if the customer needs to save bandwidth when transferring data from multiple sites to a central site. It may also be required if the customer needs to save disk space on the recording server or SQL server, or if the customer requires recordings to be stored in WAV files. One Encore Voice Compression License and associated compression server* can support up to 96 channels (simultaneous equivalent load). Multiple servers may be required. Stock # Encore Voice Compression* MSRP Encore Voice Compression License $1, *Note: A separate customer-provided server(s) is required. Refer to the Encore Technology Suite Specifications document for details. Encore Trunk Radio Decoding: Motorolla Type II and Project 25 (CQPSK) devices are supported by Encore. Included are the scanning radio, data interface, and trunked radio player software. These are priced per over-the-air digital control channel. Stock # Encore Trunk Radio Decoding MSRP Encore Trunked Radio (12 max) Per Cntrl Channel $3, Encore Trunked Raid (12+) Per Cntrl Channel $4,996.00

10 Page 10 of 13 Encore Integrations: Encore Web API Development Kit: The Encore Web API is a simple, standard command and response syntax communication protocol between the Encore Host and a command client. It is designed to help software engineers design and develop a custom, command client for their application. Encore Start-Stop Client: If a customer-defined script is not available to the user, the Encore Start- Stop Client application can be installed at each user s workstation. The Encore Start-Stop Client is a very simple program the agent uses to manually start and stop recording. An agent presses a start or stop button on the Client window to control recording which sends a start-stop command directly to Encore s Hub. Encore CT Intergrations Computer Telephony Intergration (CTI) is the mose common method for retrieving data associated with a recording. With a true integration the Encore Server taps into the telephone system or switch to capture the data. The type of data available depends on the system in which the Encore Server is integrating with. Detailed integration guides are available for supported switches. Stock # Encore Integrations MSRP Encore Web API Dev. Kit $ Encore Start-Stop Client License (each) $ Encore CT Integration-Cisco(V7.1) $2, Encore Generic VoIP $2, Encore 3C Integration $2, Encore CT Integration Zeacom / UCB $2, Encore NEC OAI Integration $2, Encore Cisco VoIP Skinny $2, Encore CDR/SMDR $2,625.00

11 Page 11 of 13 Encore Professional Services: Step 5: dvsanalytics offers a full line of Professional Services to its customers, including installation, training and technical support. Select the services required. Refer to the Technical Notes & Specifications section for additional important information related to this section. Stock # Encore Professional Services MSRP Encore Remote Install (Day) $2, Encore Install & Train 3 Day (Incl. Travel expense) $7, Encore Install & Train 3 Day West Coast (ITE) $6, Encore Install & Train 2 Day (ITE) $5, Encore Install & Train 2 Day West Coast (ITE) $4, Encore Install & Train 1 Day West Coast (ITE) $2, Encore 3 Day Cert Class (At dvs) Excluding Travel Expenses $1, Encore Cert. Class 2-Day Onsite Excluding Travel Expenses $4, Encore Express Install Class (Web Ex) $ Encore General Design Hrly Rate $ Encore Custom App Per Hr (Non Eng) $ Encore Quality Management App Config (Hrly) $ Encore Eng Hourly Rate (After Hours) $ Encore Analytics Application Hour(s) $ Encore Custom SW Dev $ Encore Custom HW $ Encore Custom Eng Dev (Per Hr) Requires quote Encore Technical Support Services Agreements / Software Maintenance: Step 6: dvsanalytics provides a One-Year Warranty on hardware and software for all new Encore Systems. Following expiration of the warranty, dvsanalytics offers an extensive range of support agreements. Encore Non-Warranty System: For customer systems no longer supported under the system warranty or dvsanalytics Technical Support Services Agreement, a percentage-based fee may be appliued to all additional hardware and software required to expand and support an existing customer s Encore system. This applies to both PCIe and PCI technology-based systems. Please consult with a dvsanalytics Area Sales Director or Sales Engineer for questions.

12 Page 12 of 13 Technical Notes & Specifications: This section provides notes and discussions related to configuration and pricing requirements for the previous sections. This section should be reviewed and consulted when configuring Encore systems. For questions and assistance regarding an Encore configuration, or the contents within this section, consult with a dvsanalytics Area Sales Director or Sales Engineer. Information provided within this document is current at the time of this documents publication. As dvsanalytics continues to take advantage of latest technologies and implement enhanced functionality, some information and requirements may be updated or changed. General Notes: User of Encore There is no license fee to distribute Encore s SQL Database reviewing software inside or outside the reseller or end-user organization when used solely for the purpose of reviewing recordings created by dvsanalytics Encore systems, including screen recordings. Other uses, specifically use with foreign or non-encore recordings, are prohibited. Monitors Monitors are not provided by dvsanalytics and are to be customer provided. Encore Server Notes: Encore Server Platforms Encore has been designed to grow with the customer. Customer solutions may require a single server or multiple servers. The number and types of servers will depend on the customers actual recording requirements. Authorized resellers may be permitted to supply their own (customer-supplied) servers, strictly meeting the dvsanalytics specifications. A professional services fee may be applied for dvsanalytics assistance in software installation on customer-supplied servers. Encore Server Capacities Each Encore server has a defined port and/or card capacity. If the customer s recording solution requires more port/card capacity thank shown in the following list, multiple servers may be required. Server specifications meeting the outlined capacities are provided within the Encore Technology Suite Specifications document. Please note: dvsanalytics continues to evaluate technology and may modify the following capacities at their discretion. o Encore Small Business Server An Encore SBS is limited to 72 ports for VoIP, T1 and Analog with a general rule of 72 ports and /or three (3) recording interface boards. o Encore Enterprise Server An Encore Enterprise server can support up to 288 ports with either 6 48 port T1 cards or 8 24 Port cards (Direct Digital or Analog). The maximum number of card slots in each server is 8. Server capacities for combination VoIP and carded Enterprise Encore solutions are handled on a case-by-case basis and should only be configured with the assistance of a dvsanalytics Sales Engineer. o Encore Enterprise VoIP Server The Enterprise VoIP server specifications provided are intended to provide optimal system performance for up to 200 VoIP simultaneous recording channels per server. VoIP capacity is dependent on several factors which may affect capacity. Microsoft SQL 2008 R2 Express with Advanced Services is provided with each new Encore solution. For sysetms where the customer prefers to use Microsoft SQL Server 2008 R2 Standard or Enterprise, Encore s databases may be integrated to a customer provided instaled of Microsoft SQL Server 2008 R2 with Reporting Services. Note: MS SWL Server 2008 (Standard or Enterprise) is recommendedfor Encore systems over 100 ports. Encore System Software & Recording Licenses Notes: Encore Enterprise System Software Encore systems must be equipped with the appropriate Encore System Software. Concurrent Recording Software Licenses Concurrent recording licenses determines the number of interface ports that may be required simultaneously; normally equal to the number or

13 Page 13 of 13 recordable ports. Ports shall include traditional telecom interface ports and VoIP ports for simultaneous recoding.