Make UC Soar. The Transformation to the Cloud. Jay Krauser - Director, Business Development Cloud Services, NEC

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1 Make UC Soar The Transformation to the Cloud Jay Krauser - Director, Business Development Cloud Services, NEC

2 NEC Group Profile BYOD Established US 50 Years Mobility Data Networks Servers & Storage Sales... $25B Employees K Fortune Global 500: Ranked 159 th R&D: $3B+ Unified Communications Cloud & On-Prem North America Offerings Biometrics & Security Patents: 48,000 Worldwide Manufacturer Worldwide: 69 th Largest Managed Services Carrier Radio and Optical Solutions All The Components For The Cloud Business Cloud Services by NEC Page 2

3 The Shift is Upon Us On-Premise Cloud Business Cloud Services by NEC Page 3

4 Cloud Computing continues to be an Evolving Paradigm Characteristics Delivery Models Deployment Models On Demand, Self-Service Provisioning computing capabilities without or limited human interaction Ubiquitous Network Access Accessed through various mechanisms (laptops, mobile phones, etc.) Location Independent Resource Pooling Computing resources are pooled to serve all consumers using a multitenant model Rapid Elasticity Ability to quickly scale up or scale down as needed Pay Per Use Ability to charge using metered or fee-for-service models Software as a Service (SaaS) Business Apps, Collaboration, Office Productivity, etc. delivered through public or private networks Platform as a Service (PaaS) Development platform as a service Infrastructure as a Service (IaaS) Compute, storage as a service Business Process as a Service (BPaaS) Cloud Payments, Customer Management, E-Commerce, Finance, Human Resources, etc. Private Cloud Deployed inside the organization s firewall Owned & Managed by end-user Public Cloud Shared hosting of apps & Data Used for marginal data and handling peak timings Hybrid Cloud Combination of public & private Business Cloud Services by NEC Page 4

5 Organizations are Making Significant Investments in Cloud Software as a Service (SaaS) Includes (UCaaS) 79% Platform as a Service (PaaS) 65% Business Process as a Service (BPaaS) 54% Infrastructure as a Service (IaaS) 46% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Gartner Cloud Survey Source: Gartner, November 4, 2014, Opportunities and Challenges of Cloud in Services, Bob Igou, Pg. 20. Business Cloud Services by NEC Page 5

6 Observations on the Cloud - UCaaS TODAY Mid-size market penetration began 2013 Enterprise adoption is now viable, but still an exception rather than the rule Hybrid cloud is leading the charge Mid/Large Enterprise adoption accelerating Small businesses started adopting UCaaS Business Cloud Services by NEC Page 6

7 Premise vs Cloud Spending Telephony and Messaging Millions of Dollars 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 Cloud surpasses Premise in Premise-Based Telephony and Messaging 13,422 13,163 12,892 10,970 10,380 9,764 9,058 8,245 Cloud-Based Telephony and Messaging 4,461 6,185 7,353 8,139 9,338 10,541 11,890 13,423 Source: Gartner, October 7, 2015, Forecast Analysis: Unified Communications, Worldwide, 3Q15 Update, G Business Cloud Services by NEC Page 7

8 Why consider some customers are considering Cloud Accommodate Millennial workforce Bring your Own Devices (BYOD) (mobile devices) Anywhere, anytime access on any device Access to Advanced Technologies and Capabilities Improved performance & productivity Increased collaboration capabilities Reduce Cost/Hassle of Integration of multi-vendor Products No dealing with aging technologies Reduce demand for IT/Staff for Communications Greater Flexibility for Rapid Growth or Downsizing Reduce costs Transition from CAPEX -> OPEX Capital Expense Avoidance Reduced Maintenance Costs Predictable Monthly Costs Simplify Budgeting and Planning Business Cloud Services by NEC Page 8

9 Total Cost of Ownership Consideration What to look at when contemplating cloud for you Circuit Costs (e.g. eliminating POTS, FAX, T1 and PRI costs) In-House Facilities and Equipment Management Costs Costs of Software Upgrades/Licenses and Technology Refreshes Toll Charges (e.g. Long Distance) Standalone Services Costs (e.g. web collaboration, audio conferencing, efax) Maintenance Costs Who to consider Types of users (in-office; remote; home; road warrior; etc.) Single office; multiple offices Business Cloud Services by NEC Page 9

10 Not all cloud solutions are built the same, so it s a good idea to know what is underneath. Business Cloud Services by NEC Page 10

11 Business Cloud Services by NEC Page 11

12 Flexible Business Cloud Services Private Hybrid Public Empowering You To Choose or Build Your Own Cloud Business Cloud Services by NEC Page 12

13 UNIVERGE BLUE Cloud Services Fully Managed End to End Solution Latest Technology No Obsolescence Architected for High Availability (99.999%) Business Continuity Assurance All of the Benefits of Unified Communications Managing Connectivity, User Applications Along With Call Quality Software Driven Platform With Ease of Upgrading Highest Call Quality For Your Users. Guaranteed SLAs Companies Want Their Users Always Connected Delivering Feature/Functionality and all its benefits Business Cloud Services by NEC Page 14

14 UNIVERGE BLUE Architected for Reliability Geo Redundant Data Centers Tier 3 Powered with SDN Technology Powerful Enterprise Servers Enhanced Cloud Storage 24/7 NOC Support Network Security Enhanced Network Monitoring SLA % Business Cloud Services by NEC Page 15

15 Browser Desktop Tablet Mobile Agents Operators Supervisors Enhancements Vertical Applications Web-centric clients provide secure access from virtually anywhere. DATA CENTER READY: Dedicated or Virtual Servers Private or Public Cloud 100% Distributed Software Multi-site Enterprise Scale Key Industry Standards Policy-based Administration UC and Collaboration Contact Center Business Enhancement Vertical Applications IT/WEB ARCHITECTURE READY: Services Oriented Architecture User-centric Services Integral Messaging/Presence Intelligent Media Routing Flexible Services Instances XML/Java Application Services SIP NEC Telephony Systems Other Comm Systems Media Gateways IP Phones Soft Media Wireless Thin Client Room Video Surveillance Tablets & Specialty Kiosks SIP Trunk Carrier Services Federation Wide array of media options allow business to tailor to the users needs. The Core Technology used in NEC s UNIVERGE Blue Cloud Services. Business Cloud Services by NEC Page 16

16 Multiple Methods of Accessing UNIVERGE BLUE Cloud MPLS OTT Highest SLA (99.999% Network Uptime) Traffic Shaping & Voice Quality Monitoring UNIVERGE BLUE Single Point of access via Session Border Controllers Customer Provided Router Managed / Secured Access Routers (Built-in Firewall) SIP Trunks Provided by UNIVERGE BLUE (Non- Blocking, Non- Channelized) SIP Trunks Provided by UNIVERGE BLUE (Non- Blocking, Non-Channelized) Business Cloud Services by NEC Page 18

17 E911 is Critical National E911 Services Provider Partner Connectivity to over 6,000 PSAPs (US and Canada) Delivers 911 calls to the PSAP Granular Location Provisioning (building, floor, room, remote worker) Meets all Existing State and Local E911 Regulations Business Cloud Services by NEC Page 20

18 Technical Support and Monitoring Proactively Monitored 24/7 Real-Time Alerts Dashboards & Reports Trends, Performance Automated Firmware Upgrades, Configuration Changes and Backups Fault Isolation Industry Standard Management Applications 24x7 Live Engineering Support Business Cloud Services by NEC Page 21

19 UNIVERGE BLUE - PACKAGES Business Cloud Services by NEC Page 22

20 UNIVERGE BLUE Unified Communications Feature Basic Standard Premium 911 Service Call Waiting Caller ID Call Transfer Call Forward Tech Support 24x7 Call Accounting SIP Trunks Many others (Over 200+ features) Device License - Hard Phone Unified Messaging - Web-based, TUI Control, integration 75 Minutes Long Distance (Pooled per Month) UC Desktop - IM/Chat, Presence, Call Control, User Profiles, Device Management, UC Mobile Client Mobility - UC Basic Mobility Video Calling - Softphone or Video Phone Device License - Hard Phone or Softphone 150 Minutes Long Distance (Pooled per Month) Available with Add-on Package Add-Ons Basic Voic (TUI Only) UC Desktop / Mobile Client UC Basic Mobility UC Fax Audio Conferencing Emergency Conferencing Video Calling Conferencing Desktop Collaboration Moderator Video Collaboration Moderator Mass Notification Additional End Point Carrier Service Add-Ons MPLS Packaged Long Distance New DID Numbers New Toll Free Numbers Ported DID Numbers Ported Toll Free Numbers Directory Listing 411 Information Account Add-Ons Queue Announce Call Recording Auto Attendant Trunk Licenses Analog Station Licenses E911 Emergency Response Location (ERL) Other Fees Activation Fees Cancellation Fees Business Cloud Services by NEC Page 23

21 UNIVERGE BLUE Contact Center Feature Voice Agent Login Basic Agent Standard Agent Advanced Agent Agent Feature Add-Ons Multi Media Option ( , chat, callback) Supervisor Feature Participate in ACD Queues Skills Routing Outbound Predictive Dialing Call Tracking Media Recording Exclusive Access through Telephone Device (IVR) Populates Real-Time & Historical Reporting Screen Recording CTI Integration Framework Desktop Call Control Client Agent Add-ons Tenant Add-ons Connector CTI Screen Pop Capability Tenant Resources Add-Ons Administrator Touch-Tone IVR Speech Enabled IVR Pro-Services Business Cloud Services by NEC Page 24

22 UNIVERGE BLUE Conferencing and Collaboration All in one comprehensive collaboration solution Multi-tenanted application Moderator assigned across collaboration platform Ability to control provisioning Ability to control pricing based on features Audio Conferencing Web Collaboration Emergency Conferencing Mass Notification Business Cloud Services by NEC Page 25

23 Two Kinds of Worker Models Worker Utilizes Cell Minutes Worker Utilizes Data Plan or WIFI Soft Media Phone (SMP) Business Cloud Services by NEC Page 26

24 UNIVERGE BLUE CASE STUDIES Business Cloud Services by NEC Page 27

25 Retail 3,000+ Retail Stores Transition On-Premise PBX to Cloud PBX Estimated $1M in Savings Per Year Business Cloud Services by NEC Page 28

26 Retail Topology Multiple Store Configuration Cisco 3750 Cisco 3750 Corporate PBX SIP Trunk Store to Corporate Communications No Long Distance Corp Router Auto Attendant DID # ~50% of calls Handled in the Auto Attendant. These calls have zero impact on the customer network PSTN MPLS Store to Store Communications No Long Distance Edge Router POE Switch Edge Router POE Switch POS Analog Trunk Gateway Survivability PSTN POS Business Cloud Services by NEC Page 29

27 University Topology 5,000 plus Endpoints Cisco 3750 Cisco 3750 PSTN University PBX Transition Router 50Mb MPLS Circuit Contact Center DID # PSTN MPLS Edge Router POE Switch Edge Router POE Switch POS Business Cloud Services by NEC Page 30

28 Engineering Firm Connect to Existing NEC Infrastructure SIP Aggregation SIP Reports Location 2 SIP TK UCaaS Locations (Future) SIP Trunks Location 3 PSTN PRI Mobile User UCaaS Location 4 Location 1 Business Cloud Services by NEC Page 31

29 Business Cloud Services by NEC Page 32 Choosing the Right Partner for YOU

30 It is not the beauty of a building you should look at; it s the construction of the foundation that will stand the test of time. David Allan Coe Business Cloud Services by NEC Page 33

31 What is Important When Selecting a UCaaS Provider? Which of the following criteria would be most important when considering a UCaaS provider? Vendor's history in providing telecommunications solutions 73% Vendor's history in providing telecommunications solutions ranks most important Customer references and testimonials Vendor's training and support infrastructure Vendor's financial stability and strength 51% 66% 64% Vendor partnerships with trusted technology partners Vendor's ability to provide on-premises and hybrid public/private solutions as well as public cloud Vendor's ability to provide hosted service in markets outside of the United States 12% 41% 46% 0% 20% 40% 60% 80% Source: Spiceworks Survey, 1H2015, 267 Respondents Business Cloud Services by NEC Page 34

32 Considerations Not all things are Black and White What is included in the Price Watch out for hidden costs Features/Functionality Reliability/Security/Scalability Data Centers Strong SLA S Dedicated Managed Circuits 5 9 s reliability Off-Net Option Services Offered Project Management Technical Support Professional Services CPE Options Purchase or Rental E911 Capabilities Company Stability/Reputation Business Cloud Services by NEC Page 35

33 Summary Our Technology World is Transforming When, where and how we work Applications and businesses moving to cloud; businesses of ALL Sizes are contemplating benefits What to consider when moving to cloud Total Cost of Ownership Choosing the right partner Strength and Stability of your cloud partner What s underneath it all Strength of SLA s Feature/Functionality that meets your needs Business Cloud Services by NEC Page 36

34 Thank You

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