Item: MAINTENANCE SERVICE, SYSTEM UPGRADES & SERVICE FOR AVAYA SYSTEMS.
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1 Revision number: 1 Purchasing Agent: Jeff Mottishaw Phone: (801) jmottishaw@utah.gov Item: MAINTENANCE SERVICE, SYSTEM UPGRADES & SERVICE FOR AVAYA SYSTEMS. Vendor: VC SUNTURN INC SOUTH 1300 EAST SALT LAKE CITY UT Internet Homepage: Telephone: (801) Fax number: (801) Contact: address: Brand/trade name: Brian Mackenzie bmackenzie@sunturn.com AVAYA Price: Terms: NET 30 Effective dates: 10/01/10 through 06/30/16 Potential renewal options: Days required for delivery: As required Price guarantee period: 90 Days Minimum order: $1.00 Freight: FOB Delivered Other conditions: Contract has been extended through 06/30/16. Assigned to new Agent. Bid: DG10032 This statewide contract is an AAR@ (Authorization Required) contract. Authorization is required before purchase can be made. The authorization requirements and procedure is detailed in the attachment to the contract. Order may be placed only after authorization is received. This contract covers only those items listed in the price schedule. It is the responsibility of the agency to ensure that other items purchased are invoiced separately. State agencies will place orders directly with the vendor creating a PRC in Finet. Agencies will return to the vendor any invoice which reflects incorrect pricing. Authorization Required: This Statewide contract is an AR (Authorization Required) contract. Authorization is required before purchases can be made. Authorization can be obtained from Bill Theel at or btheel@utah.gov in DTS. Orders may be placed only after authorization is received. Keep a copy of the authorization with your records. This contract covers only those items listed in the price schedule. It is the responsibility of the agency to ensure that other items purchased are invoiced separately. State agencies will place orders directly with the vendor and make payments for the same. Agencies will return to the vendor any invoice which reflects incorrect pricing.
2 Reseller: (Maintenance Only) 93685A Avaya Inc PO Box 5332 New York, NY Standard Time and Labor Charges Monday - Friday; 8:00 AM - 5:00 PM; except holidays: RESPONSE: ACCEPT AND COMPLY Sunturn uses a different labor rate for Engineering and Project Management versus traditional Technician work (MAC, service/repair, basic consultation). Technician rates are provided in the tables below since they best fit the provided descriptions. Our standard PM/SE rates are $ per hour with time and a half and doubletime for Out Of Hours (OOH) and Sundays-Holidays respectively. Since most of their engagement is managed on a project basis travel and billing costs are bid in the project costs as part of a firm fixed price. Professional Services are also bid on a firm fixed price basis and are based on the resources assigned to the application to be installed. If The State would like us to provide more details on advanced labor rates, minimums, etc. we would be happy to do so during the bid reviews. Cost / Increment 1) Hourly Labor Rate; charged for: on-site technical services $ ) Hourly Technical Telephone Consultation (Remote Labor) $ Rate; charged for: 1) telephone consultation, 2) remote service/repairs and 3) "moves and changes" performed by technical system specialists 3) Minimum Labor Billing 1 Hour 4) Additional Labor Billing ½ Hour 5) Hourly Travel Rate: $ ) Minimum Travel Billing 1 Hour 7) Additional Travel Billing ½ Hour 8) Trip Charge: N/A 9) Order Fee: N/A Non-Standard Time and Labor Charges (after hours, weekends and holidays):
3 Cost / Increment 10) Hourly Labor Rate; charged for: on-site technical services $ 135 / $180 11) Hourly Technical Telephone Consultation (Remote Labor) $ 135 / $180 Rate; charged for: 1) telephone consultation, 2) remote service/repairs and 3) "moves and changes" performed by technical system specialists 12) Minimum Labor Billing 1 Hour / 2 Hours 13) Additional Labor Billing ½ Hour / 1 Hour 14) Hourly Travel Rate: $ 100 / $130 15) Minimum Travel Billing 1 Hour / 2 Hours 16) Additional Travel Billing ½ Hour / 1 Hour 17) Trip Charge: N/A 18) Order Fee: N/A Lodging and Per Diem Charges: Cost / Increment 19) Lodging (per day per person) (Note 1): $90 20) Per Diem (per day per person) (Note 2): $36
4 Sunturn s committed discount for an upgraded system is 40% off of Avaya s National Price List for the switch, unified communication bundle, and call center components. The Call Management System (CMS) is discounted 35%. These discounts are applied across all hardware, software, and software support for a configured solution with installation. If individual piece parts are purchased outside of the fully configured new switch, we have to apply the discounts you will find in the table below. Avaya assigns different discounts to individual hardware and software components for this purpose. The discounts shown in the table will be the State of Utah s discount off of Avaya s National Price List. The upgrade quote is attached; Quote SLCQ9994. It is a PDF. Hardware & Software Simplified Grouping MPG Code Material Price Group (MPG) Titles Manually added discount off list. 1aa ZO OEM Custom Solutions 0.00% 1a DC DEFINITY Custom Group 16.00% 1a EB CEBP Software 16.00% 1a OE Octel Messaging Non-Avaya Integration 16.00% 1a OP Octel 50 Products 16.00% 1a RJ Voice Portal 16.00% 1a RK Sourced Products 16.00% 1a ZC CRM Non-Discountable Products 16.00% 1a ZP Non-Discountable Promotions 16.00% 1a ZS SMBS Non-Discountable Products 16.00% 1a ZZ Non-Discountable Products 16.00% 2a TR Training Courses & Media 0.00% 2a ZN Non-Discountable Products 0.00% 3a QW Witness & CMS Hardware 26.00% 4a NH CallVisor Software 32.00% 4a NH AES and Software Support 32.00% 4a NL CC-CC Express 32.00% 5a CL CMS/IQ 30.00% 5a CR Call Center and Software Support 35.00% 5a DA DEFINITY Application Software 35.00% 5a DB Enterprise Management 35.00% 5a DP DEFINITY ProLogix 35.00% 5a DR DEFINITY ECS r 35.00% 5a DS DEFINITY ECS si 35.00% 5a DT DCP Terminals 35.00% 5a I6 Intuity Audix HW 35.00% 5a I7 Intuity Audix SW 35.00% 5a IA Intuity Audix 35.00% 5a IB Intuity Interexchange 35.00% 5a IL Intuity Lodging 35.00% 5a IM Internet Messaging 35.00% 5a IS IP Common 35.00% 5a P2 ECAD-Proact Dial HW 35.00%
5 5a P3 ECAD-Proact Dial SW 35.00% 5a PA CentreVu Telephony Products 35.00% 5a QQ CRMultimedia Conctr 35.00% 5a QS econtact 35.00% 5a RB Polycom ViewStation, Web Products 35.00% 5A RC COLLABORATIVE PRPH 35.00% 5a UC Unified Communication Center 35.00% 5a UM Unified Messaging 35.00% 5a XR Peripheral Equipment 35.00% 9a IT IP Endpoints Hard & Softphones 35.00% 10a QP OEM Nice 35.00% 12a SP Spectralink 35.00% 15a DE Cust Svc Editions 30.00% 16a UT Ubiquity SIP A/S 25.00% 17a W1 Converged Conf HW 35.00% 17a W2 Converged Conf SW 35.00% 18a A1 DEFINITY Common Equipment 35.00% 18a DU CM R5, EC500, Software Support 35.00% 18a IE IP Terminals, Circuit Packs 40.00% 18a IE UCE Bundle 35.00% 18a IG S8700 Server 35.00% 18a IH S8300 Server 35.00% 18a IY Dist Enterprise HW 35.00% 18a IZ Dist Enterprise SW 35.00% 18a OZ Operator Console 35.00% 18a QM Converged Servers 35.00% 18a U2 Modular Messaging HW 35.00% 18a U3 Modular Messaging SW and Software Support 35.00%
6 Sunturn s committed discount for a new, fully configured system is 42% off of Avaya s National Price List. This is a discount that is applied across all hardware, software, and software support for the configured solution with installation. This is a NET NEW SOLUTION discount, not an individual component discount. If individual piece parts are purchased outside of the fully configured new switch, we have to apply the discounts you will find in the table below. Avaya assigns different discounts to individual hardware and software components for this purpose. The discounts shown in the table will be the State of Utah s discount off of Avaya s National Price List. The New Solution/Switch quote is attached; Quote SLCQ It is a PDF. Hardware & Software Simplified Grouping MPG Code Material Price Group (MPG) Titles Manually added discount off list. 1aa ZO OEM Custom Solutions 0.00% 1a DC DEFINITY Custom Group 16.00% 1a EB CEBP Software 16.00% 1a OE Octel Messaging Non-Avaya Integration 16.00% 1a OP Octel 50 Products 16.00% 1a RJ Voice Portal 16.00% 1a RK Sourced Products 16.00% 1a ZC CRM Non-Discountable Products 16.00% 1a ZP Non-Discountable Promotions 16.00% 1a ZS SMBS Non-Discountable Products 16.00% 1a ZZ Non-Discountable Products 16.00% 2a TR Training Courses & Media 0.00% 2a ZN Non-Discountable Products 0.00% 3a QW Witness & CMS Hardware 26.00% 4a NH CallVisor Software 32.00% 4a NH AES and Software Support 32.00% 4a NL CC-CC Express 32.00% 5a CL CMS/IQ 30.00% 5a CR Call Center and Software Support 35.00% 5a DA DEFINITY Application Software 35.00% 5a DB Enterprise Management 35.00% 5a DP DEFINITY ProLogix 35.00% 5a DR DEFINITY ECS r 35.00% 5a DS DEFINITY ECS si 35.00% 5a DT DCP Terminals 35.00% 5a I6 Intuity Audix HW 35.00% 5a I7 Intuity Audix SW 35.00% 5a IA Intuity Audix 35.00% 5a IB Intuity Interexchange 35.00% 5a IL Intuity Lodging 35.00% 5a IM Internet Messaging 35.00% 5a IS IP Common 35.00% 5a P2 ECAD-Proact Dial HW 35.00%
7 5a P3 ECAD-Proact Dial SW 35.00% 5a PA CentreVu Telephony Products 35.00% 5a QQ CRMultimedia Conctr 35.00% 5a QS econtact 35.00% 5a RB Polycom ViewStation, Web Products 35.00% 5A RC COLLABORATIVE PRPH 35.00% 5a UC Unified Communication Center 35.00% 5a UM Unified Messaging 35.00% 5a XR Peripheral Equipment 35.00% 9a IT IP Endpoints Hard & Softphones 35.00% 10a QP OEM Nice 35.00% 12a SP Spectralink 35.00% 15a DE Cust Svc Editions 30.00% 16a UT Ubiquity SIP A/S 25.00% 17a W1 Converged Conf HW 35.00% 17a W2 Converged Conf SW 35.00% 18a A1 DEFINITY Common Equipment 35.00% 18a DU CM R5, EC500, Software Support 35.00% 18a IE IP Terminals, Circuit Packs 40.00% 18a IE UCE Bundle 35.00% 18a IG S8800 Server 35.00% 18a IH S8300 Server 35.00% 18a IY Dist Enterprise HW 35.00% 18a IZ Dist Enterprise SW 35.00% 18a OZ Operator Console 35.00% 18a QM Converged Servers 35.00% 18a U2 Modular Messaging HW 35.00% 18a U3 Modular Messaging SW and Software Support 35.00%
8 If individual piece parts are purchased outside of a fully configured system (new switch, voice mail system, call management system, etc), we have to apply the discounts you will find in the table below. Avaya assigns different discounts to individual hardware and software components for this purpose. The discounts shown in the table will be the State of Utah s discount off of Avaya s National Price List. Hardware & Software Simplified Grouping MPG Code Material Price Group (MPG) Titles Manually added discount off list. 1aa ZO OEM Custom Solutions 0.00% 1a DC DEFINITY Custom Group 16.00% 1a EB CEBP Software 16.00% 1a OE Octel Messaging Non-Avaya Integration 16.00% 1a OP Octel 50 Products 16.00% 1a RJ Voice Portal 16.00% 1a RK Sourced Products 16.00% 1a ZC CRM Non-Discountable Products 16.00% 1a ZP Non-Discountable Promotions 16.00% 1a ZS SMBS Non-Discountable Products 16.00% 1a ZZ Non-Discountable Products 16.00% 2a TR Training Courses & Media 0.00% 2a ZN Non-Discountable Products 0.00% 3a QW Witness & CMS Hardware 26.00% 4a NH CallVisor Software 32.00% 4a NH AES and Software Support 32.00% 4a NL CC-CC Express 32.00% 5a CL CMS/IQ 30.00% 5a CR Call Center and Software Support 35.00% 5a DA DEFINITY Application Software 35.00% 5a DB Enterprise Management 35.00% 5a DP DEFINITY ProLogix 35.00% 5a DR DEFINITY ECS r 35.00% 5a DS DEFINITY ECS si 35.00% 5a DT DCP Terminals 35.00% 5a I6 Intuity Audix HW 35.00% 5a I7 Intuity Audix SW 35.00% 5a IA Intuity Audix 35.00% 5a IB Intuity Interexchange 35.00% 5a IL Intuity Lodging 35.00% 5a IM Internet Messaging 35.00% 5a IS IP Common 35.00% 5a P2 ECAD-Proact Dial HW 35.00% 5a P3 ECAD-Proact Dial SW 35.00% 5a PA CentreVu Telephony Products 35.00% 5a QQ CRMultimedia Conctr 35.00% 5a QS econtact 35.00%
9 5a RB Polycom ViewStation, Web Products 35.00% 5A RC COLLABORATIVE PRPH 35.00% 5a UC Unified Communication Center 35.00% 5a UM Unified Messaging 35.00% 5a XR Peripheral Equipment 35.00% 9a IT IP Endpoints Hard & Softphones 35.00% 10a QP OEM Nice 35.00% 12a SP Spectralink 35.00% 15a DE Cust Svc Editions 30.00% 16a UT Ubiquity SIP A/S 25.00% 17a W1 Converged Conf HW 35.00% 17a W2 Converged Conf SW 35.00% 18a A1 DEFINITY Common Equipment 35.00% 18a DU CM R5, EC500, Software Support 35.00% 18a IE IP Terminals, Circuit Packs 40.00% 18a IE UCE Bundle 35.00% 18a IG S8800 Server 35.00% 18a IH S8300 Server 35.00% 18a IY Dist Enterprise HW 35.00% 18a IZ Dist Enterprise SW 35.00% 18a OZ Operator Console 35.00% 18a QM Converged Servers 35.00% 18a U2 Modular Messaging HW 35.00% 18a U3 Modular Messaging SW and Software Support 35.00% Sunturn commits to the State of Utah, the components MPG codes and descriptions will be fully transparent in our quotes for DTS and all political entities. We assure the State of Utah, we will provide the greatest applicable discount to Avaya hardware and software. We realize the way Avaya discounts these different Material Codes may seem to be difficult to manage. Again, I will make sure you know what material codes get what discount when purchasing individual components. If pricing decreases, the discount will be applied to the lower cost for the hardware and/or software.
10 Product Discounts Net New: 42% Upgrades: 40% Additions: The discount schedule for additions is right below Set and circuit pack orders placed through DTS warehouse: 40%. Digital Sets are at 35%. DISCOUNT SCHEDULE FOR ADDITIONS Hardware & Software Simplified Grouping MPG Code Material Price Group (MPG) Titles Manually added discount off list. 1aa ZO OEM Custom Solutions 0.00% 1a DC DEFINITY Custom Group 16.00% 1a EB CEBP Software 16.00% 1a OE Octel Messaging Non-Avaya Integration 16.00% 1a OP Octel 50 Products 16.00% 1a RJ Voice Portal 16.00% 1a RK Sourced Products 16.00% 1a ZC CRM Non-Discountable Products 16.00% 1a ZP Non-Discountable Promotions 16.00% 1a ZS SMBS Non-Discountable Products 16.00% 1a ZZ Non-Discountable Products 16.00% 2a TR Training Courses & Media 0.00% 2a ZN Non-Discountable Products 0.00% 3a QW Witness & CMS Hardware 26.00% 4a NH CallVisor Software 32.00% 4a NH AES and Software Support 32.00% 4a NL CC-CC Express 32.00% 5a CL CMS/IQ 30.00% 5a CR Call Center and Software Support 35.00% 5a DA DEFINITY Application Software 35.00% 5a DB Enterprise Management 35.00% 5a DP DEFINITY ProLogix 35.00% 5a DR DEFINITY ECS r 35.00% 5a DS DEFINITY ECS si 35.00% 5a DT DCP Terminals 35.00% 5a I6 Intuity Audix HW 35.00% 5a I7 Intuity Audix SW 35.00% 5a IA Intuity Audix 35.00% 5a IB Intuity Interexchange 35.00% 5a IL Intuity Lodging 35.00% 5a IM Internet Messaging 35.00% 5a IS IP Common 35.00% 5a P2 ECAD-Proact Dial HW 35.00% 5a P3 ECAD-Proact Dial SW 35.00% 5a PA CentreVu Telephony Products 35.00%
11 5a QQ CRMultimedia Conctr 35.00% 5a QS econtact 35.00% 5a RB Polycom ViewStation, Web Products 35.00% 5A RC COLLABORATIVE PRPH 35.00% 5a UC Unified Communication Center 35.00% 5a UM Unified Messaging 35.00% 5a XR Peripheral Equipment 35.00% 9a IT IP Endpoints Hard & Softphones 35.00% 10a QP OEM Nice 35.00% 12a SP Spectralink 35.00% 15a DE Cust Svc Editions 30.00% 16a UT Ubiquity SIP A/S 25.00% 17a W1 Converged Conf HW 35.00% 17a W2 Converged Conf SW 35.00% 18a A1 DEFINITY Common Equipment 35.00% 18a DU CM R5, EC500, Software Support 35.00% 18a IE IP Terminals, Circuit Packs 40.00% 18a IE UCE Bundle 35.00% 18a IG S8800 Server 35.00% 18a IH S8300 Server 35.00% 18a IY Dist Enterprise HW 35.00% 18a IZ Dist Enterprise SW 35.00% 18a OZ Operator Console 35.00% 18a QM Converged Servers 35.00% 18a U2 Modular Messaging HW 35.00% 18a U3 Modular Messaging SW and Software Support 35.00%
12 Maintenance Discounts - Non State Governmental Entities 1 year term: 0 % 2 year term: 5 % 3 year term: 15 % (this will change to 20% if enhanced services are purchased) 4 year term: 15 % Entities with existing Avaya service agreements cannot migrate to new contract terms without extending by a minimum of 12 months or increasing coverage, e.g., change from 8x5 to 7x24. FINET COMMODITY CODE(S): For Agency use only COMMUNICATIONS: NETWORKING, LINKING, ETC. (MICROCOMPUTERS) COMMUNICATIONS: NETWORKING, LINKING, ETC. (MINI & MAINFRAME) TELEPHONE EQUIPMENT AND PIECE PARTS (NOT LINES OR OTHERWISE LISTED) TELEPHONE SYSTEMS (2-60 STATIONS), ELECTRONIC KEY AND 1A TELEPHONE SYSTEMS (OVER 60 STATIONS) Generic Commodity Code REVISION HISTORY:
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