SHORETEL GENERAL SERVICES ADMINSTRATION Federal Acquisition Service Authorized Federal Supply Schedule Price List - June 2014

Transcription

1 SHORETEL GENERAL SERVICES ADMINSTRATION Federal Acquisition Service Authorized Federal Supply Schedule Price List - June 2014 Contract# GS-35F-0085U Contract Term: through Federal ID#: DUNS#: Cage Code: 4TZ78 FSC Group 70

2 ShoreTel GSA Price, June GSA Contract Number GS-35F-0085U MANUFACTURER PART NUMBER DESCRIPTION MSRP GSA SELL w/iff SIN # ShoreTel ShoreTel On-site Travel Expense (First day estimate) $1, $ ShoreTel Other Equipment: Harmonica for ShoreGear 40/8 $43.00 $ ShoreTel HANDSET, IP5XX/2XX/1XX SERIES IP PHONES $27.00 $ ShoreTel KIT, WALL MOUNT 5XX SERIES IP PHONES $13.00 $ ShoreTel KIT, WALL MOUNT 1XX/BB SERIES IP PHONES $13.00 $ ShoreTel Sm. Business Edition Recovery CD, Dell SC430 Ver 01 $25.00 $ ShoreTel Sm. Business Edition Recovery CD, Optiplex 170L Ver 01 $25.00 $ ShoreTel KIT, WALL MOUNT 2XX SERIES IP PHONES $13.00 $ ShoreTel Kit, SBE Recovery DVD OPT210L VER01 $25.00 $ ShoreTel Kit, SBE Recovery DVD OPT320 VER01 $25.00 $ ShoreTel KIT, RACK MOUNT SG DUAL TRAY $95.00 $ ShoreTel KIT, WALL MOUNT SG DUAL TRAY $20.00 $ ShoreTel ShoreGear 220T1A - 1U half width, Max Capacities - 1 T1, 220 IP phones, 4 Analog exts, 2 LS trunks, 0 Universal ports. $6, $5, When digital trunk capacity is reached, IP phone capacity is still 70. Requires one Tray (SKU 10223) for every two units. ShoreTel ShoreGear 50-1U half width, Max Capacities - 50 IP phones, 2 Analog exts, 4 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. $1, $1, ShoreTel ShoreGear 90-1U half width, Max Capacities - 90 IP phones, 4 Analog exts, 8 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. $2, $2, ShoreTel ShoreGear 220T1-1U half width, Max Capacities - 1 T1, 220 IP phones, 0 analog exts, 0 LS trunks, 0 universal ports. $5, $4, When digital trunk capacity is reached, IP phone capacity is still 100. Requires one Tray (SKU 10223) for every two units. ShoreTel KIT, IP PHONE GIG PWR ADPTR $35.00 $ ShoreTel ShorePhone IP265 Black, Bundled with Extension and Mailbox License - GSA Bundle $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 265 (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 115 (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 115 (SLV), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 212K (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 212K (SLV), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 230 (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 230 (SLV), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 230G (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 230G (SLV), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 560G (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 560G (SLV), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 565 (BLK), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP 565G (SLV), EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA: SHOREPHONE IP 655 EXTENSION + MAILBOX LICENSE $ $ ShoreTel ShoreTel Voice Mail Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 110/115 IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 110/115 IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel ShoreTel 212k IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 212k IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel ShoreTel 560/560G IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 530/560/560G IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel ShoreTel 115 IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 115 IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel ShoreTel 265 IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 265 IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel ShoreGear 30 $1, $1, ShoreTel ShoreGear 24A $2, $2, ShoreTel ShoreGear T1k - 1U half width, Max Capacities - 1 T1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8 or later) $3, $2, ShoreTel VOICE SWITCH, SGE1K MADE IN USA $3, $2, ShoreTel ShoreGear 50V - 1U half width. 50 IP phones, 2 Analog exts, 4 LS trunks, 50 mailboxes, 22 hours of storage. Not all $2, $1, max capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8.1 or later) ShoreTel ShoreGear 90V - 1U half width. 90 IP phones, 4 Analog exts, 8 LS trunks, 90 mailboxes, 56 hours of storage. Not all $3, $2, max capacities can be reached at the same time. Requires one Tray (SKU 10223) for every two units. (requires ShoreTel 8.1 or later) ShoreTel ShoreTel 565G IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 565G IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel Kit, SBE Recovery DVD OPT330 VER01 $25.00 $ ShoreTel ShoreTel 230G IP Phone Quick Reference, Doc. Pack, Qty 25 $10.00 $ ShoreTel ShoreTel 230G IP Phone User Guide, Doc. Pack, Qty 25 $ $ ShoreTel Kit, SBE Recovery DVD OPT360N VER01 $25.00 $ ShoreTel Kit, SBE Recovery DVD OPT380N VER01 $25.00 $ ShoreTel STAND, 1XX/BB SERIES IP PHONES $7.00 $ ShoreTel STAND, 2XX SERIES IP PHONES $7.00 $ ShoreTel STAND, 5XX SERIES IP PHONES $7.00 $ ShoreTel HANDSET CORD, 9 FT IP5XX/2XX/1XX $3.00 $ ShoreTel HANDSET, IP655/4XX $27.00 $ ShoreTel ShoreTel 655 IP Phone Quick Reference Guide, Doc Pack Qty 25 $10.00 $ ShoreTel ShoreTel 655 IP Phone User Guide, Doc Pack, Qty 25 $ $ ShoreTel BUNDLE APPLIANCE, SMALL, SHORETEL REMOTE MONITORING SERVICE ( users) $2, $1, ShoreTel BUNDLE APPLIANCE, MEDIUM, SHORETEL REMOTE MONITORING SERVICE ( users) $2, $1, ShoreTel BUNDLE APPLIANCE, LARGE, SHORETEL REMOTE MONITORING SERVICE ( users) $4, $3, ShoreTel HANDSET CORD, 9FT IP655 $3.00 $ ShoreTel KIT, 10 SETS LF RACK MOUNT EARS $ $ ShoreTel REMOTE MICROPHONE POD, IP655, QTY 2 $ $ ShoreTel KIT, IP PHONE IP655 WALL MOUNT $30.00 $ ShoreTel KIT, SBE RVRY DVD OPT390 VER01 $25.00 $ ShoreTel BUNDLE, GSA : SHOREPHONE IP560G (BLK), BB24, EXT + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP560G (SLV), BB24, EXT + MAILBOX LICENSE $ $ ShoreTel GSA Price Sheet - June

3 ShoreTel BUNDLE, GSA : SHOREPHONE IP265 (BLK), BB24, EXT + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP265 (SLV), BB24, EXT + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHOREPHONE IP565G (BLK), BB24, EXT + MAILBOX LICENSE $1, $ ShoreTel BUNDLE, GSA : SHOREPHONE IP565G (SLV), BB24, EXT + MAILBOX LICENSE $1, $ ShoreTel KIT, SBE UPGRADE TO SBE 100 $1, $1, ShoreTel BUNDLE, SBE ANALOG TRUNKING, 15 USER WITH SERVER $2, $1, ShoreTel BUNDLE, SBE ANALOG TRUNKING, 20 USER WITH SERVER $2, $2, ShoreTel BUNDLE, SBE T1A TRUNKING, 25 USER WITH SERVER $4, $3, ShoreTel BUNDLE, SBE T1A TRUNKING, 50 USER WITH SERVER $8, $6, ShoreTel BUNDLE, SBE ANALOG TRUNKING, 15 USER WITHOUT SERVER $1, $1, ShoreTel BUNDLE, SBE ANALOG TRUNKING, 20 USER WITHOUT SERVER $2, $1, ShoreTel BUNDLE, SBE T1A TRUNKING, 25 USER WITHOUT SERVER $4, $3, ShoreTel BUNDLE, SBE T1A TRUNKING, 50 USER WITHOUT SERVER $7, $6, ShoreTel PACK, QUICK REF IP420 QTY-25 $10.00 $ ShoreTel PACK, QUICK REF IP480/480g QTY-25 $10.00 $ ShoreTel PACK, QUICK REF IP485g QTY-25 $10.00 $ ShoreTel PACK, TUI GUIDE IP420 QTY-25 $ $ ShoreTel PACK, TUI GUIDE IP480/480G QTY-25 $ $ ShoreTel PACK, TUI GUIDE IP485G QTY-25 $ $ ShoreTel BUNDLE, GSA : IP PHONE IP420 EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : IP PHONE IP480 EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : IP PHONE IP480G EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : IP PHONE IP485G EXTENSION + MAILBOX LICENSE $ $ ShoreTel BUNDLE, GSA : SHORETEL DOCK D100/3 (30-PIN) MOBILITY CLIENT LIC $ $ ShoreTel BUNDLE, GSA : SHORETEL DOCK D100/L (LIGHTNING) MOBILITY CLIENT LIC $ $ ShoreTel ShoreWare Workgroup Monitor Application - Realtime performance monitor for ShoreTel Workgroups, including $3, $2, graphical views ShoreTel Workgroup Exceptional/Abandoned Call Report $1, $1, ShoreTel Workgroup Target Service Level Agreement Report $1, $1, ShoreTel Workgroup Agent Daily Login/Logout Report $1, $1, ShoreTel Bundled Report, Includes Abandoned Call, Target SLA, and Agent Daily Login/Logout Reports $3, $2, ShoreTel ShoreWare Emergency Notification, 5 or fewer $2, $1, ShoreTel ShoreWare Emergency Notification, 6 or more $5, $4, ShoreTel ShoreTel Call Router Application - System-wide Caller ID and DNIS based routing with web-based Administration $3, $2, ShoreTel ShoreTel EasyPop (Universal CRM Connector) - Licensed per desktop seat $ $ ShoreTel ShoreTel Application Dialer - Desktop client application which allows highlight and click-to-call from any Microsoft $72.00 $ Windows Application ShoreTel ShoreTel Outbound Campaign IVR Application - Base package (5 simultaneous calls) - Create automated calling campaigns for Simple Notifications and Scripted Interactions with transfer to agents. $5, $4, ShoreTel ShoreTel Outbound Campaign IVR Application - Add-on bundle (5 simultaneous calls) - Combine with Base Package incrementally for increased simultaneous call volume ShoreTel ShoreTel Contact Center Agent Dashboard - Base package (5 concurrent users) - Web-based agent dashboard providing real-time agent & queue statistics. Must be run on separate server from CC server. ShoreTel ShoreTel Contact Center Agent Dashboard - Add-on license (1 concurrent user) - Combine with Base Package incrementally for increased concurrent user capacity. ShoreTel ShoreTel Contact Center Interaction Viewer - Base package (1 concurrent user) - Web based viewer for end to end call interaction details with link to ShoreTel CDR. Includes pre-requisite CCIR Transform Service. Runs on separate server from CC server. ShoreTel ShoreTel Contact Center Interaction Viewer - Add-on license (1 concurrent user) - Combine with Base Package incrementally for increased concurrent user capacity. ShoreTel ShoreTel CCIR Transform Service (No CC Interaction Viewer Web Application)? Re-factors CCIR database data into a database that is call oriented. Included in the CCIV Base license. Requires separate server from CC server. $1, $ $1, $ $ $ $2, $2, $ $ $1, $1, ShoreTel ShoreTel Contact Center Real-time Monitoring Bundle (includes 1 CC Interaction Viewer user & 5 CC Agent Dashboard $3, $2, user licenses). Must be installed on separate server from CC server. ShoreTel ShoreTel Call Recorder (Base package includes 5 simultaneous sessions) $5, $3, ShoreTel ShoreTel Call Recorder - Combine with base package incrementally for increased concurrent call recording capacity $ $ ShoreTel ShoreTel Nuisance Call Handler - System wide monitoring and configurable re-direction of incoming calls based on $2, $1, calling party number ShoreTel Cost Recovery Integration Application - Base package $4, $3, ShoreTel Cost Recovery Integration Application - Add-on one desktop user license $40.00 $ ShoreTel ShoreTel Enhanced Paging Application - Base package $5, $4, ShoreTel ShoreTel Enhanced Paging Application - combine w/ base instance incrementally for distributed operation $ $ ShoreTel Super Group Application - Enhanced Hunt Group $2, $1, ShoreTel AMS 360 Integration Application - Desktop Integration to Vertafore AMS 360 $ $ ShoreTel Voice Forms IVR Application $5, $4, ShoreTel Caller Directed Router Application $3, $2, ShoreTel Call History Report $1, $1, ShoreTel System Directory Synchronization Application (1 system license) $2, $1, ShoreTel Schedule-based "On Call" Routing Application $3, $2, ShoreTel Call Handling Mode Schedule Application $3, $2, ShoreTel Call Handling Mode Override Application $1, $ ShoreTel User Group Schedule Application $3, $2, ShoreTel SHORETEL ACT! INTEGRATION APPLICATION $ $ ShoreTel CALLS BY DIALED PARTY REPORT $1, $1, ShoreTel CALLS BY ORIGIN REPORT $1, $1, ShoreTel WORKGROUP AGENT RING TIME REPORT $1, $1, ShoreTel SHORETEL REPORT SCHEDULER $3, $2, ShoreTel CONTACT CENTER AGENT ALERT $25.00 $ ShoreTel HOSPITALITY CONNECTOR $4, $3, ShoreTel SITE ROUTER $3, $2, ShoreTel LICENSE, WEB DIALER - BASE BUNDLE OF 25 $ $ ShoreTel LICENSE, WEB DIALER - BASE BUNDLE OF 50 $ $ ShoreTel LICENSE, WEB DIALER - ADD ON BUNDLE OF 5 $70.00 $ ShoreTel LICENSE, WEB DIALER - BASE BUNDLE OF 5000 $30, $23, ShoreTel LICENSE, APPLICATION DIALER - BASE BUNDLE OF 25 $ $ ShoreTel LICENSE, APPLICATION DIALER - BASE BUNDLE OF 50 $ $ ShoreTel LICENSE, APPLICATION DIALER - ADD-ON BUNDLE OF 5 $70.00 $ ShoreTel LICENSE, APPLICATION DIALER - BASE BUNDLE OF 5000 $30, $23, ShoreTel GSA Price Sheet - June

4 ShoreTel LICENSE, WEB DIALER + APP DIALER - BASE BUNDLE OF 25 $ $ ShoreTel LICENSE, WEB DIALER + APP DIALER - BASE BUNDLE OF 50 $1, $ ShoreTel LICENSE, WEB DIALER + APP DIALER - ADD-ON BUNDLE OF 5 $90.00 $ ShoreTel LICENSE, WEB DIALER + APP DIALER - BASE BUNDLE OF 5000 $37, $29, ShoreTel K-12 APPLICATIONS - STANDARD BUNDLE $5, $3, ShoreTel K-12 APPLICATIONS - PREMIUM BUNDLE $10, $7, ShoreTel ACTIVE DIRECTORY IMPORT APPLICATION $5, $3, ShoreTel Distributed Voice Services License $ $ ShoreTel Softphone License $ $ ShoreTel LICENSE, ECC INBOUND 5 VOICE - 5 concurrent agent and 5 concurrent IVR Port licenses. Incremental licenses over $4, $3, ECC base 10 package. ShoreTel LICENSE, ECC OUTBOUND VOICE 5-5 concurrent agent licenses for outbound campaigns. Add on to inbound voice licenses. Consumed once an agent logs to a outbound group. IVR ports not included. $2, $1, ShoreTel LICENSES, ECC concurrent agent licenses for s. Add on to inbound voice license. License consumed everytime an agent logs into a group. ShoreTel LICENSES, ECC 5 WEB - 5 concurrent agent licenses for web chat, co-browsing and web callbacks. Add on to inbound voice licenses. Consumed everytime an agent logs into a chat group. ShoreTel LICENSE, CC INBOUND 5 VOICE - 5 concurrent agent licenses for inbound voice calls. Incremental licenses over the CC base 10 package which include 10 agent licenses. ShoreTel LICENSE, CC AGENT BOARD OPTION - Capability for Supervisors to send messages, real time statistical information to agent PC's. One license is required per system. Only required for CC edition. ShoreTel LICENSE, CC WALL BOARD OPTION - Enables Supervisors to send messages, statistical information to external wallboards (not included). One license required per system. Only required for CC edition. ShoreTel LICENSE, CC FORMULA EDITOR OPTION - Enables capability for special formulas to be created in the historical reporting application. One license required per system. Only required for CC edition. ShoreTel LICENSE, CC WORK FORCE MGMT CONN - Capability for connecting to a WFM appl like Blue Pumpkin for exporting historical reporting information. One license required per system. Only required for CC edition. $2, $1, $2, $1, $2, $1, $ $ $ $ $ $ $ $ ShoreTel Extension & Mailbox License $ $ ShoreTel LICENSE, 5 IVR PORTS - 5 IVR port license. incremental licenses over either the ECC Base 10 Package/ECC Base 10 IVR $1, $ Package ShoreTel Extension-only License $ $ ShoreTel Mailbox-only License $90.00 $ ShoreTel Add'l Language License $ $ ShoreTel SIP Trunk Software License $50.00 $ ShoreTel Additional Site License $ $ ShoreTel UPGRADE TO FULL ECC SUPERVISOR - Upgrade a Supervisor Monitor only license to a full Supervisor Administrator $2, $2, license ShoreTel ShoreTel Remote Web Reporting License $2, $2, ShoreTel ShoreTel TAPI Application Server License $ $ ShoreTel Mobile Access License $95.00 $ ShoreTel Professional Access License $80.00 $ ShoreTel SIP Device License (License to allow a SIP device to register with ShoreTel system. SIP devices also require SKU $30.00 $ or to operate) - for US installations only ShoreTel ShoreTel Contact Center TAPI App Server License - Allows use of Contact Center TAPI apps with ST system. Needed if the app is on distributed servers for each additional server other than the primary saerver. $ $ ShoreTel VPN Connections, License add-on, Qty 5 $ $ ShoreTel VPN Connections, License add-on, Qty 10 $1, $ ShoreTel VPN Connections, License add-on, Qty 25 $2, $1, ShoreTel CC-ECC Redundant Server Lic Add-on Not for use with CC-ECC 4.66 $6, $5, ShoreTel Shoreware CSTA License for Microsoft Integration (per user) $40.00 $ ShoreTel CC-ECC Supervisor Lic Not for use with CC-ECC 4.66 $ $ ShoreTel CC-ECC Supervisor (Monitor-Only) Lic Not for use with CC-ECC 4.66 $1, $1, ShoreTel SIP-based third party messaging integration License $4, $3, ShoreTel LICENSE, WORKGROUP AGENT TO ECC AGENT UPGRADE - Upgrades a workgroup agent to an ECC agent with inbound $ $ voice capability. ShoreTel LICENSE, WORKGROUP SUPERVISOR TO ECC SUPERVISOR UPGRADE - Upgrades a workgroup supervisor to an ECC $ $ admin supervisor. Access real time, historical reports, and wallboards. ShoreTel LICENSE, WORKGROUP TO ECC BASE SYSTEM UPGRADE - Required only for upgrading from workgroup to new ECC $ $ system. Includes 1 ECC agent voice license and a server dongle. ShoreTel LICENSE, AUDIO CONFERENCING 10 PORTS $1, $1, ShoreTel LICENSE, WEB CONFERENCING, 10 PORTS $1, $1, ShoreTel ECC Base 10 Package for release 7 and above - Includes server based software for contact center. Includes 10 Agent $8, $6, licenses (inbound voice / callbacks), 30 IVR Port,1 Supervisor, 2 group/agent feed licenses. Only one Base Package needed per server. ShoreTel Enterprise Contact Center Inbound Voice License for release 7 and above - Add-on 1 agent and 1 IVR Port $ $ (concurrent) license. These are incremental licenses over the ECC base 10 bundle. ShoreTel ECC Outbound Campaign License for release 7 and above - 1 concurrent agent license for outbound campaign. This is $ $ an add on to inbound voice licenses. License consumed every time an agent logs into a group with dial list feature enabled. ShoreTel ECC License for release 7 and above - 1 concurrent agent license for handling s. Add on to inbound voice licenses. License is consumed every time an agent logs into a group that has feature enabled. $ $ ShoreTel ECC Web License for release 7 and above - 1 concurrent agent licenses for handling web chat. Add on to inbound voice licenses. License is consumed every time an agent logs into a group that has chat feature enabled. ShoreTel Enterprise Contact Center IVR License for release 7 and above - One concurrent IVR port license. These are incremental licenses over either the ECC Base 10 Package or the ECC Base 10 IVR Package. ShoreTel Enterprise Contact Center Supervisor License for release 7 and above - One concurrent supervisor license. Includes capability to access Agent manager, Director, Reports, GCCS and Wallboard Editor. ShoreTel Enterprise Contact Center Redundant Server License - License for the redundant or warm standby ECC server. Will be configured with the same licenses as the primary server. ShoreTel ShoreTel RoamAnywhere Client Access License for one end user; includes one ShoreTel SIP Device License, one ShoreTel Extension-only License and one ShoreTel Mobile Access License (minimum order quantity is 10). ShoreTel Upgrade to ShoreTel RoamAnywhere Client Access License from Mobile Access License for one end user; includes one ShoreTel Extension-Only License and one ShoreTel SIP User License. Requires separate purchase of ShoreTel Mobility Router. $ $ $ $ $ $ $6, $5, $ $ $55.00 $ ShoreTel GSA Price Sheet - June

5 ShoreTel Enterprise Contact Center Verint Interface License - One license to activate the ECC event interface with the Verint Impact 360 Real Time Adherance Logger. License does not include Verint Impact 360 application. $1, $1, ShoreTel Enterprise Contact Center Agent Activity Event Feed License - One license to activate one agent activity event feed. $ $ Two event feed licenses are included in the base 10 package. ShoreTel Enterprise Contact Center Group Activity Event Feed License - One license to activate one group activity event feed. $ $ Two event feed licenses are included in the base 10 package. ShoreTel LICENSE BUNDLE, COMMUNICATOR FOR SAMETIME $55.00 $ ShoreTel ENTERPRISE CONTACT CENTER 8 BASE 10 PACKAGE $8, $6, ShoreTel LICENSE, ENTERPRISE CONTACT CENTER INBOUND VOICE $ $ ShoreTel LICENSE, ENTERPRISE CONTACT CENTER OUTBOUND CAMPAIGN $ $ ShoreTel LICENSE, ENTERPRISE CONTACT CENTER $ $ ShoreTel LICENSE, ENTERPRISE CONTACT CENTER WEB $ $ ShoreTel LICENSE, ENTERPRISE CONTACT CENTER IVR $ $ ShoreTel LICENSE, ENTERPRISE CONTACT CENTER SUPERVISOR $ $ ShoreTel LICENSE, ENTERPRISE CONTACT CENTER REDUNDANT SERVER $6, $5, ShoreTel ENTERPRISE CONTACT CENTER 9 BASE 10 PACKAGE $8, $6, ShoreTel LICENSE, VIRTUAL PHONE CAPACITY - QTY 1 $45.00 $ ShoreTel LICENSE, VIRTUAL PHONE CAPACITY - QTY 50 $1, $1, ShoreTel LICENSE, VIRTUAL PHONE CAPACITY - QTY 200 $5, $3, ShoreTel LICENSE BUNDLE, VIRTUAL SIP TRUNK - QTY 1 $95.00 $ ShoreTel LICENSE BUNDLE, VIRTUAL SIP TRUNK - QTY 25 $2, $1, ShoreTel LICENSE BUNDLE, VIRTUAL SIP TRUNK - QTY 50 $3, $2, ShoreTel LICENSE, UPGRADE FROM SIP TRUNK TO VIRTUAL SIP TRUNK $45.00 $ ShoreTel Operator Call Manager (version 7.5 earlier) $ $ ShoreTel Agent Call Manager $ $ ShoreTel Supervisor Call Manager $ $ ShoreTel Operator Access License $ $ ShoreTel Workgroup Agent Access License $ $ ShoreTel Workgroup Supervisor Access License $ $ ShoreTel High Resolution Video License (ST 8.1) $ $ ShoreTel SALESFORCE.COM Call Center Adaptor Software $ $ ShoreTel ShoreTel Netsuite CRM Integration Software $ $ ShoreTel ShoreTel Microsoft Dynamics CRM Integration $ $ ShoreTel ShoreTel Microsoft Dynamics CRM Integration w/out Web Dialer ( ONLY available to installed based customers who $ $ already have purchased the ShoreTel Web Dialer) ShoreTel Enhanced Workgroup Reporting Bundle $7, $5, ShoreTel Branch Office Solution (DVS License + Site License + Server) $1, $1, ShoreTel Kit, Analog Harmonica & Telco 25PR (FF) Cable For ShoreGear 120/24, 30, 50, 90, 220T1A, and 24A Switches $99.00 $ ShoreTel Add-on: 10 users (GSA). For use with SKU# $5, $4, ShoreTel Sm. Business Edition, Analog Trunking 15 User With Server $2, $1, ShoreTel Sm. Business Edition, Analog Trunking 20 User With Server $2, $2, ShoreTel Sm. Business Edition, Analog Trunking 20 User W/O Server $2, $1, ShoreTel Sm. Business Edition T1 Trunking, 25 User With Server $4, $3, ShoreTel Sm. Business Edition T1 Trunking, 25 User W/O Server $4, $3, ShoreTel SYSTEM, BASE TELEPHONE - 25 USERS (GSA) $11, $9, ShoreTel Sm. Business Edition Upgrade to Enterprise Edition (Available 120 days after SBE software license activation) $4, $3, ShoreTel SA-100 appliance required to host Conferencing and Instant Messaging. Requires ShoreTel 12 or later. $2, $2, ShoreTel Sm. Business Edition, Analog Trunking 10 User With Server $1, $1, ShoreTel VPN CONCENTRATOR, MODEL 5300LF2, W/10 CONNECTIONS $4, $3, ShoreTel VPN Concentrator, Model 4550, w/ 5 Connections $2, $1, ShoreTel Hardware upgrade, Converged Conferencing to ShoreTel Service Appliance (one per SA-100; requires ShoreTel 12 or $1, $1, later) ShoreTel BUNDLE, VPN CONCENTRATOR, MODEL 4550 w/ LICENSE FOR 10 CONNECTIONS $2, $2, ShoreTel BUNDLE, VPN CONCENTRATOR, MODEL 5300LF2 w/ LICENSE FOR 25 CONNECTIONS $5, $4, ShoreTel BUNDLE, VPN CONCENTRATOR, MODEL 5300LF2 w/ LICENSE FOR 50 CONNECTIONS $7, $6, ShoreTel BUNDLE, VPN CONCENTRATOR, MODEL 5300LF2 w/ LICENSE FOR 100 CONNECTIONS $9, $7, ShoreTel SERVICE APPLIANCE 400 $12, $10, ShoreTel HARDWARE UPGRADE, CONVERGED CONFERENCING TO SHORETEL SA 400 $8, $6, ShoreTel SERVER, UC 20 $1, $1, ShoreTel KIT, WALLMOUNT IP480/48XG $29.00 $ ShoreTel KIT, WALLMOUNT IP420 $29.00 $ ShoreTel BUNDLE, VOICE SWITCH, ANALOG, 144 FXS PORTS $24, $18, ShoreTel KIT, SBE / SBE 100 UPGRADE TO ENTERPRISE $4, $3, ShoreTel KIT, SBE SERVER REPLACEMENT $1, $ ShoreTel Overlay, IP212 Slv, Fch-Can (25PK) $22.00 $ ShoreTel Overlay, IP212 Blk, Fch-Can (25PK) $22.00 $ ShoreTel Overlay, IP230/560 Slv, Fch-Can (25PK) $22.00 $ ShoreTel Overlay, IP230/560 Blk, Fch-Can (25PK) $22.00 $ ShoreTel Overlay, IP110 Slv, Fch-Can (25PK) $22.00 $ ShoreTel Overlay, IP110 Blk, Fch-Can (25PK) $22.00 $ ShoreTel OVERLAY, IP212 BLK, GERMAN (25-PK) $35.00 $ ShoreTel OVERLAY, IP110/115 BLK, GERMAN (25-PK) $35.00 $ ShoreTel OVERLAY, IP230 BLK, GERMAN (25-PK) $35.00 $ ShoreTel OVERLAY, IP560 BLK, GERMAN (25-PK) $35.00 $ ShoreTel Ingate SIParator 19, 5 Traversal Licenses $1, $1, ShoreTel Ingate SIParator 19, 25 Traversal Licenses $2, $2, ShoreTel Ingate SIParator 19, 30 Traversal Licenses $2, $2, ShoreTel SIP Trunk, 5 Additional Traversal Licenses $ $ ShoreTel SIPARATOR 51, Bundle (Includes SIP trunking module & 50 traversal licences for up to 50 simultaneous SIP trunk calls - $7, $5, x T1 equivalent bundle) ShoreTel SIPARATOR 51, Bundle (Includes SIP trunking module & 60 traversal licences for up to 60 simultaneous SIP trunk calls - $7, $6, x E1 equivalent bundle) ShoreTel ShoreTel Mobility Router RA2000 Appliance and Server Software (no user licences). Redundancy is unvailable. $4, $3, ShoreTel ShoreTel Mobility Router RA4000 Appliance and Server Software (no user licences). Optionally purchase a second $6, $5, appliance for redundancy function. ShoreTel ShoreTel Mobility Router RA6000 Appliance and Server Software (no user licences). Optionally purchase a second $14, $11, appliance for redundancy function. ShoreTel INGATE SOFTWARE SIPARATOR 25, 5 TRAVERSAL LICENSES $ $ ShoreTel LICENSE, INGATE SOFTWARE SIPARATOR 25, INCL 25 TRAVERSAL LIC $2, $1, ShoreTel GSA Price Sheet - June

6 ShoreTel LICENSE, INGATE SOFTWARE SIPARATOR 50, INCL 50 TRAVERSAL LIC $3, $2, ShoreTel LICENSE, INGATE SOFTWARE SIPARATOR 150, INCL 100 TRAVERSAL LIC $7, $6, ShoreTel LICENSE, INGATE SOFTWARE SIPARATOR 400, INCL 200 TRAVERSAL LIC $14, $11, ShoreTel LICENSE, INGATE SOFTWARE SIPARATOR 1000, INCL 500 TRAVERSAL LIC $25, $20, ShoreTel LIC, 5 TRUNK GROUPS FOR SIPARATOR 21, SW SIPARATOR 25, 50 $ $ ShoreTel LIC, 5 TRUNK GROUPS FOR SIPARATOR 51,56, SW SIPARATOR 150,400,1000 $ $ ShoreTel KIT, RACK MOUNT INGATE SIPARATOR 21 $70.00 $ ShoreTel INGATE SIPARATOR 21, 25 TRAVERSAL LICENSES AND FO UNIT $3, $2, ShoreTel BUNDLE, INGATE SIPARATOR 51, 150 TRAVERSAL LICENSES $10, $8, ShoreTel BUNDLE, INGATE SIPARATOR 51, 50 TRAVERSAL LICENSES AND FO UNIT $14, $11, ShoreTel BUNDLE, INGATE SIPARATOR 51, 150 TRAVERSAL LICENSES AND FO UNIT $14, $11, ShoreTel BUNDLE, INGATE SIPARATOR 56, 400 TRAVERSAL LICENSES $20, $16, ShoreTel BUNDLE, INGATE SIPARATOR 56, 400 TRAVERSAL LICENSES AND FO UNIT $26, $20, ShoreTel VOIP Net Eval Analysis (per test agent) $ $ ShoreTel VOIP Net Eval Analysis (per test agent) $ $ ShoreTel PROJECT REPORT, VOIP EVAL $ $ inst. ShoreTel Network Design Service (per hour) $ $ ShoreTel VOIP Net Eval Analysis (per test agent) & Project Report $1, $1, ShoreTel ShoreGear Switch Repair $ $ ShoreTel ENTERPRISE ADVANCED QUEUE ACCESS - ADDITIONAL $6, $5, inst. ShoreTel High Touch Implementation Service - Implementation services price for High Touch model that includes onsite $1.11 $ delivery during business hours ShoreTel SERVICE, SHARED IMPLEMENTATION $2.00 $ ShoreTel IMPLEMENTATION, MISCELLANEOUS MINOR PARTS $ $ inst. ShoreTel Technical Assistance Center (TAC) Remote hourly labor rate (Business Hours) - (Two hours minimum, 8:00AM-5:00PM $ $ Monday - Friday customer site) ShoreTel Technical Assistance Center (TAC) Remote hourly labor rate (Evening Hours and Saturday) - (Two hours minimum, $ $ :01PM-7:59AM Monday - Friday and all day Saturday customer site) ShoreTel Technical Assistance Center (TAC) Remote hourly labor rate (Holiday and Sunday) - (Two hours minimum, Holidays $ $ and Sunday customer site) ShoreTel Technical Assistance Center (TAC) Onsite daily labor rate (Monday - Friday, daily rate applies to time traveling to site). NOTE: Services do not include travel and expense costs (T&E). T&E billed at actual rates upon completion of services. $2, $2, ShoreTel Technical Assistance Center (TAC) Onsite daily labor rate (Saturday and Sunday, daily rate applies to time traveling to site). NOTE: Services do not include travel and expense costs (T&E). T&E billed at actual rates upon completion of services. ShoreTel Technical Assistance Center (TAC) Onsite daily labor rate (ShoreTel Holiday, daily rate applies to time traveling to site). NOTE: Services do not include travel and expense costs (T&E). T&E billed at actual rates upon completion of services. $3, $2, $4, $4, ShoreTel Contact Center Implementation includes Remote Discovery, Project Management and Onsite Programming during $1.11 $ business hours ShoreTel Standard License Lockout Recovery Service (Work completed within 1 business day) $ $ ShoreTel Expedited License Lockout Recovery Service (Work completed within 2 hours) $ $ ShoreTel Contact Center Reports Consulting - Remote $1, $ ShoreTel Contact Center Reports Consulting - Onsite $2, $1, ShoreTel Contact Center Reports Consulting + 4 Reports - Remote $2, $1, ShoreTel Contact Center Reports Consulting + 4 Reports - Onsite $3, $2, ShoreTel Contact Center Reports Consulting + 6 Reports - Remote $2, $2, ShoreTel Contact Center Reports Consulting + 6 Reports - Onsite $4, $3, ShoreTel Contact Center Reports Consulting + 8 Reports - Remote $3, $2, ShoreTel Contact Center Reports Consulting + 8 Reports - Onsite $4, $3, ShoreTel ShoreCare Shared Support for Applications 1 Year - Full $1.11 $ ShoreTel ShoreCare Shared Support for Applications 3 Years - Full $1.11 $ ShoreTel ShoreCare Shared Support for Applications 5 Years - Full $1.11 $ ShoreTel ShoreCare Shared Support for Mobility 1 Year - Full $1.11 $ ShoreTel ShoreCare Shared Support for Mobility 3 Years - Full $1.11 $ ShoreTel ShoreCare Shared Support for Mobility 5 Years - Full $1.11 $ ShoreTel APPLIANCE 1 YEAR MAINTENANCE RENEWAL, SHORETEL REMOTE MONITORING SERVICE $ $ ShoreTel MOBILITY PILOT IMPLEMENTATION - EXCLUDES T&E $9, $7, inst. ShoreTel SHORETEL REMOTE MONITORING SERVICE, PER USER, 1 YEAR TERM $54.00 $ ShoreTel SHORETEL REMOTE MONITORING SERVICE, PER USER, 3 YEAR TERM $ $ ShoreTel SHORETEL REMOTE MONITORING SERVICE, PER USER, 5 YEAR TERM $ $ ShoreTel SHORETEL REMOTE MONITORING, PER CUSTOMER NRC, USERS $ $ ShoreTel SHORETEL REMOTE MONITORING, PER CUSTOMER NRC, USERS $ $ ShoreTel SHORETEL REMOTE MONITORING, PER CUSTOMER NRC, USERS $ $ ShoreTel SHORETEL UC HEALTHCHECK-ONSITE SERVICE $1.11 $ ShoreTel SHORETEL CONTACT CENTER HEALTHCHECK-ONSITE SERVICE $1.11 $ ShoreTel SHORETEL CONTACT CENTER HEALTHCHECK-REMOTE SERVICE $1.11 $ ShoreTel SHORETEL UC HEALTHCHECK-REMOTE SERVICE $1.11 $ ShoreTel SERVICE, UC SYSTEM UPGRADE, REMOTE $1.11 $ ShoreTel SERVICE, UC SYSTEM UPGRADE, ONSITE $1.11 $ ShoreTel PARTNER SUPPORT, EARLY TERMINATION FEE MULTIYEAR ANNUAL BILLING $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING, 3 YEAR TERM, FULL $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING, 3 YEAR TERM, NP $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING, 5 YEAR TERM, FULL $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING, 5 YEAR TERM, NP $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING ADD ON 3 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING ADD ON 3 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING ADD ON 5 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, ANNUAL BILLING ADD ON 5 YR NP $1.11 $ ShoreTel SERVICE, CUSTOM WORK $1.11 $ inst. ShoreTel REIMBURSEMENT, SPECIAL TRAVEL AND EXPENSES $1.11 $ inst. ShoreTel SERVICE, EXPEDITE FEE $1, $1, inst. ShoreTel PARTNER SUPPORT, ADVANTAGE CORE 1 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE CORE 3 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE CORE 5 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE CORE 1 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE CORE 3 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE CORE 5 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE PRO 1 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE PRO 3 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE PRO 5 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE PRO 1 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, ADVANTAGE PRO 3 YR FULL $1.11 $ ShoreTel GSA Price Sheet - June

7 ShoreTel PARTNER SUPPORT, ADVANTAGE PRO 5 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, PLUS CORE 1 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, PLUS CORE 3 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, PLUS CORE 5 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, PLUS CORE 1 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, PLUS CORE 3 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, PLUS CORE 5 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, PLUS PRO 1 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, PLUS PRO 3 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, PLUS PRO NP 5 YR NP $1.11 $ ShoreTel PARTNER SUPPORT, PLUS PRO 1 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, PLUS PRO 3 YR FULL $1.11 $ ShoreTel PARTNER SUPPORT, PLUS PRO 5 YR FULL $1.11 $ ShoreTel END USER ONSITE TRAINING FULL DAY $3, $3, ShoreTel SHORECARE ENTERPRISE SUPPORT -PLUS, NP, 1YR $1.11 $ ShoreTel SHORECARE ENTERPRISE SUPPORT -PLUS, NP, 3 YR $1.11 $ ShoreTel SHORECARE ENTERPRISE SUPPORT -PLUS, NP, 5 YR $1.11 $ ShoreTel SHORECARE ENTERPRISE SUPPORT -PLUS, FULL, 1YR $1.11 $ ShoreTel SHORECARE ENTERPRISE SUPPORT -PLUS, FULL, 3 YR $1.11 $ ShoreTel SHORECARE ENTERPRISE SUPPORT -PLUS, FULL, 5 YR $1.11 $ ShoreTel ENTERPRISE SUPPORT, EARLY TERMINATION FEE MULTIYEAR ANNUAL BILLING $1.11 $ ShoreTel ENTERPRISE SUPPORT, ANNUAL BILLING, 3 YEAR TERM, FULL $1.11 $ ShoreTel ENTERPRISE SUPPORT, ANNUAL BILLING, 3 YEAR TERM, NP $1.11 $ ShoreTel ENTERPRISE SUPPORT, ANNUAL BILLING, 5 YEAR TERM, FULL $1.11 $ ShoreTel ENTERPRISE SUPPORT, ANNUAL BILLING, 5 YEAR TERM, NP $1.11 $ ShoreTel ENTERPRISE SUPPORT ANNUAL BILLING ADD ON, 3 YEAR TERM, FULL $1.11 $ ShoreTel ENTERPRISE SUPPORT ANNUAL BILLING ADD ON, 3 YEAR TERM, NP $1.11 $ ShoreTel ENTERPRISE SUPPORT ANNUAL BILLING ADD ON, 5 YEAR TERM, FULL $1.11 $ ShoreTel ENTERPRISE SUPPORT ANNUAL BILLING ADD ON, 5 YEAR TERM, NP $1.11 $ ShoreTel ENTERPRISE SUPPORT, ADVANTAGE CORE NP 1YR $1.11 $ ShoreTel ENTERPRISE SUPPORT, ADVANTAGE CORE NP 3YR $1.11 $ ShoreTel ENTERPRISE SUPPORT, ADVANTAGE CORE NP 5YR $1.11 $ ShoreTel ENTERPRISE SUPPORT, ADVANTAGE CORE FULL 1YR $1.11 $ ShoreTel ENTERPRISE SUPPORT, ADVANTAGE CORE FULL 3YR $1.11 $ ShoreTel ENTERPRISE SUPPORT, ADVANTAGE CORE FULL 5YR $1.11 $ ShoreTel NETWORK DELIVERY, REMOTE, 1-10 PHONES $ $ inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $ $ inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $ $ inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $1, $ inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $1, $1, inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $2, $1, inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $3, $2, inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $4, $3, inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $5, $4, inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $7, $6, inst. ShoreTel NETWORK DELIVERY, REMOTE, PHONES $9, $7, inst. ShoreTel NETWORK DESIGN VALIDATION, REMOTE, PHONES $1, $ inst. ShoreTel NETWORK DIAGNOSTIC SERVICE, REMOTE $1, $1, inst. ShoreTel NETWORK DIAGNOSTIC SERVICE, ON-SITE $2, $2, inst. ShoreTel NETWORK SERVICE, CUSTOM $1.11 $ inst. ShoreTel Personal Call Manager-Web/Student $ $ ShoreTel SHORETEL COMMUNICATOR GROUP TRAINING $1, $1, ShoreTel System Admin-Web/Student $ $ ShoreTel SYSTEM ADMINISTRATOR GROUP TRAINING $3, $2, ShoreTel Implementing the ShoreTel IP System class-onsite/student $3, $2, ShoreTel Custom Training/Customer Quote $1.11 $ ShoreTel CONTACT CENTER SYSTEM ADMINISTRATOR TRAINING $ $ ShoreTel TRAINING, ENT. SUPERVISOR $ $ ShoreTel CC Supervisor Online Training / Student $ $ ShoreTel CC Agent Online Training / Student $99.00 $ ShoreTel ONSITE CONTACT CENTER USER TRAINING - FULL DAY (T&E INCLUDED) $3, $3, ShoreTel IMPLEMENTING SHORETEL CONTACT CENTER TRAINING $3, $2, ShoreTel Advanced System and Troubleshooting-Onsite/Student $2, $2, ShoreTel Professional Services Custom Software (NOTE: Due to inherent variability in delivery timeframe, custom software must be submitted on a separate order and can not be combined in a single order with other products) $1.11 $ ShoreTel ShoreTel Web Dialer $72.00 $ ShoreTel ShoreTel On-site Travel Expense (Additional day estimate). Requires SKU to be ordered. $ $ ShoreTel TAC TIME & MATERIALS SERVICES (STANDARD HOURLY RATE) $ $ inst. ShoreTel TAC TIME & MATERIALS SERVICES (AFTER HOURS HOURLY RATE) $ $ inst. ShoreTel TAC TIME & MATERIALS SERVICES (WEEKEND HOURLY RATE) $ $ inst. ShoreTel TAC TIME & MATERIALS SERVICES (HOLIDAY HOURLY RATE) $ $ inst. ShoreTel SAME DAY PROCESSING RUSH FEE $75.00 $ ShoreTel Remote Partner Assist Service (Business Hours) - Time and Materials - Hourly Rate (Two hours minimum, 8:00AM- $ $ :00PM Monday - Friday) ShoreTel Remote Partner Assist Service (Evening Hours and Saturday) - Time and Materials - Hourly Rate (Two hours minimum, $ $ :01PM-7:59AM Monday - Friday and all day Saturday) ShoreTel Remote Partner Assist Service (Holiday and Sunday) - Time and Materials - Hourly Rate (Two hours minimum, $ $ Holidays and Sunday) ShoreTel Project Technical Account Manager - Time and Materials - Full Day Rate (Five days minimum, 8:00AM-5:00PM $1, $1, Monday - Friday, Travel and Expense extra) ShoreTel Shared Support for Contact Center - 1 Year. A 1 year service agreement providing Partner Support for the IPBX and $1.11 $ Enterprise Support for the Contact Center. ShoreTel Shared Support for Contact Center - 3 year. A 3 year service agreement providing Partner Support for the IPBX and $1.11 $ Enterprise Support for the Contact Center. ShoreTel Shared Support for Contact Center - 5 year. A 5 year service agreement providing Partner Support for the IPBX and $1.11 $ Enterprise Support for the Contact Center. ShoreTel FEE, ADDITIONAL FREIGHT - UPS RE-ROUTE PER PACKAGE $15.00 $ inst. ShoreTel IMPLEMENTING THE SHORETEL MOBILITY SOLUTION TRAINING $2, $2, ShoreTel SP CONTACT CENTER AGENT TRAINING, SELF-PACED ELEARNING $49.00 $ ShoreTel SP CONTACT CENTER SUPERVISOR TRAINING, SELF-PACED ELEARNING $99.00 $ ShoreTel MOBILITY END USER ONSITE TRAINING FULL DAY $3, $3, ShoreTel CUSTOM SA-100/400 PROMPTS $1, $1, inst. ShoreTel MAINTAINING AND SUPPORTING SHORETEL CONTACT CENTER TRAINING $2, $2, ShoreTel GSA Price Sheet - June

8 ShoreTel USING AND DESIGNING SHORETEL CONTACT CENTER REPORTS TRAINING $ $ ShoreTel MAINTAINING AND SUPPORTING THE SHORETEL MOBILITY SOLUTION TRAINING $1, $1, ShoreTel SP SYSTEM ADMINISTRATOR TRAINING, SELF-PACED ELEARNING $ $ ShoreTel MOBILITY SYSTEM ADMINISTRATOR (per student) $ $ ShoreTel IMPLEMENTING THE IP 930D WIRELESS PHONE $ $ ShoreTel U IMPLEMENTING THE UC SOLUTION RELEASE UPDATE $ $ ShoreTel S IMPLEMENTING THE UC SOLUTION COURSE, SELF-STUDY $1, $ ShoreTel S IMPLEMENTING THE UC SOLUTION COURSE, SELF-STUDY $1, $ ShoreTel S IMPLEMENTING CONTACT CENTER COURSE, SELF-STUDY $1, $ ShoreTel S MAINTAINING AND SUPPORTING CONTACT CENTER COURSE, SELF-STUDY $ $ ShoreTel S USING AND DESIGNING CONTACT CENTER REPORTS COURSE, SELF-STUDY $ $ ShoreTel S USING AND DESIGNING SHORETEL CONTACT CENTER REPORTS COURSE, SELF-STUDY $ $ ShoreTel S IMPLEMENTING THE MOBILITY SOLUTION, SELF-STUDY COURSE $ $ ShoreTel S MAINTAINING AND SUPPORTING THE MOBILITY SOLUTION, SELF-STUDY COURSE $ $ ShoreTel ShoreCare Partner Support 1 Year - No Phone $1.11 $ ShoreTel ShoreCare Partner Support 1 Year - Full $1.11 $ ShoreTel ShoreCare Partner Support 3 Years - No Phone $1.11 $ ShoreTel ShoreCare Partner Support 3 Years - Full $1.11 $ ShoreTel ShoreCare Partner Support 5 Years - No Phone $1.11 $ ShoreTel ShoreCare Partner Support 5 Years - Full $1.11 $ ShoreTel ShoreCare Enterprise Support 1 Year - No Phone $1.11 $ ShoreTel ShoreCare Enterprise Support 1 Year - Full $1.11 $ ShoreTel ShoreCare Enterprise Support 3 Years - No Phone $1.11 $ ShoreTel ShoreCare Enterprise Support 3 Years - Full $1.11 $ ShoreTel ShoreCare Enterprise Support 5 Years - No Phone $1.11 $ ShoreTel ShoreCare Enterprise Support 5 Years - Full $1.11 $ ShoreTel Enterprise 1 Year - No Phones with NBD OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 1 Year - Full with NBD OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 3 Years - No Phones with NBD OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 3 Years - Full with NBD OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 5 Years - No Phones with NBD OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 5 Years - Full with NBD OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 3 Years - No Phones with 4HR OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 3 Years - Full with 4HR OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 5 Years - No Phones with 4HR OSSR (Minimum charge $1800) $1.11 $ ShoreTel Enterprise 5 Years - Full with 4HR OSSR (Minimum charge $1800) $1.11 $ ShoreTel ShoreCare Enterprise Support - E-Rate, 1-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access $1.11 $ to a technical assistance center. ShoreTel ShoreCare Enterprise Support - E-Rate, 3-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access $1.11 $ to a technical assistance center. ShoreTel ShoreCare Enterprise Support - E-Rate, 5-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access $1.11 $ to a technical assistance center. ShoreTel ShoreCare Partner Support - E-Rate, 1-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to $1.11 $ a technical assistance center. ShoreTel ShoreCare Partner Support - E-Rate, 3-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to $1.11 $ a technical assistance center. ShoreTel ShoreCare Partner Support - E-Rate, 5-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to $1.11 $ a technical assistance center. ShoreTel WLAN (802.11) ASSESSMENT FOR SHORETEL MOBILITY - HI-TOUCH $3, $3, ShoreTel WLAN (802.11) ASSESSMENT - EXCESS AREA COVERAGE - HI-TOUCH $1, $ ShoreTel WLAN (802.11) ASSESSMENT FOR SHORETEL MOBILITY - SHARED $2, $1, ShoreTel IMPLEMENTATION SERVICE FOR SHORETEL MOBILITY $1.11 $ ShoreTel IMPLEMENTATION SERVICE FOR SHORETEL CONFERENCING $1.11 $ ShoreTel IMPL SVC FOR MS-UC (OCS/LYNC) INTEGRATION $1.11 $ ShoreTel SHORECARE SHARED SUPPORT, -ECC, 1YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT, -ECC, 3YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT, -ECC, 5YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT, -MOBILITY, 1YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT, -MOBILITY, 3YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT, -MOBILITY, 5YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT - APPLICATIONS 1YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT - APPLICATIONS 3YR, NP $1.11 $ ShoreTel SHORECARE SHARED SUPPORT - APPLICATIONS 5YR, NP $1.11 $ ShoreTel ADVANCED SUPPORT FOR THE SHORETEL UC SOLUTION $3, $2, ShoreTel U ECC IMPLEMENTATION AND SUPPORT CERTIFICATION UPDATE TRAINING $ $ ShoreTel U MOBILITY IMPLEMENTATION AND SUPPORT CERTIFICATION UPDATE TRAINING $ $ Contract Information: GSA Program Manager: Summit Government Group Gayle Troan (703) GSA Contract Information gayle@summitgov.com Contract Number GS-35F-0085U Contractor address: Contract Term: through Summit Government Group, LLC Federal ID#: Crabbs Branch Way, Suite 120 DUNS#: Rockville, MD Cage Code: 4TZ78 Payment Terms: Net 30 days Sales: (301) ShoreTel GSA Price Sheet - June