Interest rates and charges. Correct as at 1 January 2014 (unless stated otherwise)

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1 rates and charges Correct as at 1 January 2014 (unless stated otherwise)

2 rates and charges The rate and charges information set out below that applies to your product forms part of the terms and conditions that apply to your product. first direct base rate 0.50% 1st Account 1st Account does not pay credit on credit. Overdraft EAR (3) up to 250 0%* 0% over % 15.9% We will calculate overdraft daily on the cleared end of day debit balance on your account and deduct it from your account monthly. Before we deduct any overdraft, we will give you at least 14 days notice of the amount to be deducted. If you are a Northern Ireland customer and you have switched your banking to us you will not be charged overdraft on the entire debit balance of your 1st Account for the first three months, unless your 1st Account is linked to your Offset Mortgage. * this is not applicable for 1st Account customers with a linked Offset Mortgage. Overdraft will be charged at your offset rate for the total amount overdrawn. credit cards gold card representative 16.9% variable Card representative 19.9% variable Classic Card representative 19.9% variable Simple annual rate (4) Purchases Cash Advances gold card % % Card % % Classic Card % % If you already have a card with us, your rate may be different to the one displayed here - please see your credit card statement or contact us to find out your rate. Personal Loan (7) amount 500-2,450 2,500-4,950 5,000-6,950 7,000-15,000 15,050-25,000 representative % 15.9% 13.9% 6.1% 4.7% 5.7% Flexiloan (6) amount % p.a. representative % up to 10, % 18.9% variable

3 Cash ISA - rates correct as at 1 November 2013 Balance Tax Free (2) AER (1) 1-4,999 5,000-9,999 10,000-19,999 20,000-39,999 40,000 and over 1.29% 1.49% 1.69% 1.83% 1.98% 1.30% 1.50% 1.70% 1.85% 2.00% Regular Saver Account Net % p.a. (2) Gross % p.a. (2) AER (1) * per month 4.80% 6.00% 6.00% fixed for 12 months *More than 300 per month can be paid from month 2 onwards if the maximum monthly balance, which starts at 300 in month 1 and increases by 300 each month thereafter, has not been reached. is paid on the first anniversary (365 days later) of account opening. rates quoted are fixed for the duration of the 12 month term. You must continue to hold a first direct 1st Account for as long as you have a Regular Saver Account. Rates effective from 7 March e-savings Account (6) Net % p.a. (2) Gross % p.a. (2) AER (1) 1 and over 0.32% 0.40% 0.40% e-savings Acccount is limited to one per customer. If any withdrawals are made in a calendar month, no credit will be paid for that month. The e-savings Account must be operated online. First Directory A package of benefits for 1st Account holders including Travel Insurance, Roadside Breakdown Assistance, Mobile Phone Insurance, Banking and Leisure benefits. First Directory costs just per month. Customers must take out First Directory for a minimum of 12 months, and you must continue to hold a first direct 1st Account. Fixed Rate Savings For our latest rates please see firstdirect.com or call us on Minimum deposit 2,000.

4 Bonus Savings Account - rates correct as at 18 February 2014 With Bonus Net % p.a. (2) Gross % p.a. (2) AER (1) 1-100,000* 100,000 and over* 0.60% 0.20% 0.75% 0.25% 0.75% 0.25% Without Bonus Net % p.a. (2) Gross % p.a. (2) AER (1) 1-100,000* 100,000 and over* 0.12% 0.12% 0.15% 0.15% 0.15% 0.15% *If you have more than 100,000 in your Bonus Saving Account, we will pay a lower rate on the money above 100,000. For example, if 150,000 is held, in any month where no withdrawal is made, we will pay 0.75% AER / gross on the first 100,000. and 0.25% AER/gross on the 50,000 above 100,000. If no withdrawals are made from the account during a calendar month we will pay the rate with Monthly Bonus. If during a calendar month a withdrawal is made we will pay the rate without Monthly Bonus. All rates quoted are variable. is calculated daily and paid monthly. One sole account per customer. Savings Account Net % p.a. (2) Gross % p.a. (2) AER (1) 100,000 and over 50,000-99,999 5,000-49, , % 0.04% 0.04% 0.04% 0.04%(8) (8) (8) Everyday Savings Account (5) & (6) Net % p.a. (2) Gross % p.a. (2) AER (1) 150,000 and over 50, , , % 0.60% 0.08% 1.00% 0.75% 0.10% 1.00% 0.75% 0.10% Everyday e-saver Account Net % p.a. (2) Gross % p.a. (2) AER (1) 1 and over 0.20% 0.25% 0.25%

5 (1) Annual Equivalent Rate is a notional rate which illustrates what a gross rate would be if was paid and compounded each year. (2) We pay gross credit (that is, the credit paid before the deduction of tax applied to the credit on savings) to customers who registered as non-taxs or non-uk residents and net to all other customers. The net rate is the rate after deduction of basic UK tax applicable to credit currently 20%. Higher s will have an additional liability. This tax rate may change. Tax deducted may be reclaimed by non-taxs. If you are eligible for the payment of gross credit and require a registration form, please telephone (3) Effective Annual Rate. (4) The simple rate is the rate used for calculation purposes. (5) first direct shares service only. For cash held within ISAs pending reinvestment, credit rates are identical to those paid on the Everyday Savings Account. paid on cash held in an ISA will be subject to the ISA flat rate charge deduction of 20% payable to HM Revenue & Customs. (6) Product no longer on sale. (7) The rate offered will depend on personal circumstances, credit assessment procedures and other related factors. (8) This is a nominal rate of which does not ordinarily fluctuate with changes in the Bank of. Mortgage rates correct as at 21 March 2014 Offset Mortgage Standard Variable Rate Standard Variable Rate 3.69% 3.8% 3.69% 3.75% 4.71% 6.33% Offset Base Rate Tracker 65% LTV 2.79% (2.29% Offset Base Rate Tracker Fee Saver 65% LTV 3.19% (2.69% 2.9% 3.2% Offset Base Rate Tracker 75% LTV 3.19% (2.69% 3.3% 2.79% (2.29% 3.19% (2.69% 2.83% 3.54% 4.75% 3.24% 4.06% 5.45% 3.19% (2.69% 3.24% 4.06% 5.45%

6 Offset Base Rate Tracker Fee Saver 75% LTV 3.59% (3.09% 3.6% 3.59% (3.09% 3.65% 4.58% 6.15% Offset 2 Year Tracker 65% 2.49% (1.99% 3.6% 2.49% (1.99% 2.52% 3.16% 4.23% Offset 2 Year Tracker Fee Saver 65% LTV 2.89% (2.39% 3.6% 2.89% (2.39% 2.93% 3.67% 4.92% Offset 2 Year Tracker 75% 2.89% (2.39% 3.7% 2.89% (2.39% 2.93% 3.67% 4.92% Offset 2 Year Tracker Fee Saver 75% LTV 3.29% (2.79% 3.7% 3.29% (2.79% 3.34% 4.19% 5.62%

7 Fixed rate mortgage funds are limited and rates vary according to each offer 2 Rate 65% LTV % 3.7% 2.69% 2.72% 3.41% 4.58% 2 Rate Fee Saver 65% LTV % 3.7% 3.09% 3.13% 3.93% 5.27% 2 Rate Limited Edition 65% LTV % 3.6% 1.99% 2.01% 2.52% 3.37% 2 Rate 75% LTV % 3.7% 2.99% 3.03% 3.80% 5.10% 2 Rate Fee Saver 75% LTV % 3.7% 3.39% 3.44% 4.32% 5.80% 3 Rate 65% LTV % 3.7% 3.09% 3.13% 3.93% 5.27% 3 Rate Fee Saver 65% LTV % 3.7% 3.49% 3.55% 4.45% 5.97%

8 Fixed rate mortgage funds are limited and rates vary according to each offer 3 Rate 75% LTV % 3.7% 3.39% 3.44% 4.32% 5.80% 3 Rate Fee Saver 75% LTV % 3.8% 3.79% 3.86% 4.84% 6.50% (1) Instead of receiving on your savings, your qualifying savings and current account are offset against your outstanding mortgage balance, so you only pay mortgage on the difference between the two. Although you don t earn credit on your savings or current account, as an example you could effectively achieve the same overall benefit as an account paying 3.75% AER and there s no tax to pay on it. Therefore, tax s would have to find a savings account that pays 4.71% AER (or 6.33% AER for s) to achieve the same overall benefit. These figures are based on our variable rate and you could receive a or lower equivalent rate depending on your current mortgage. Linked accounts could include 1st Account, Everyday Savings Account and Savings Account. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up your repayments on your mortgage. is applied to the net debit position after the of all accounts linked with the Offset Mortgage have been aggregated. is not paid on accounts linked with the Offset Mortgage. Linked accounts can include 1st Account, Everyday Savings Account and Savings Account. Fixed rate mortgage funds are limited and rates vary according to each other. You must take out and link a first direct 1st Account as a condition of drawdown of this mortgage. Please contact us for more details.

9 account charges overdrafts - this section on overdrafts is correct as at 1 September 2013 Overdraft Service You can request an overdraft, or an increase to an existing overdraft limit, on your 1st Account (but not on a savings account) by either: increase to an existing overdraft limit before you authorise any payments or withdrawals from your account that, if made by us, would cause your account to go overdrawn or over an existing overdraft limit; or account which, if made by us, would cause your account to go overdrawn or over an existing overdraft limit, without having agreed with us in advance an overdraft or an increase to an existing overdraft limit on your account to cover such a payment. We may charge an overdraft set up fee for setting up an overdraft for you in each situation. Overdraft set up fees Formal overdrafts - no overdraft set up fee First informal overdraft in 6 months free* Subsequent informal overdrafts 25 *No overdraft set up fee is payable if, in the last 6 months, we have not agreed to an informal overdraft request from you. See below for further waivers. Overdraft set up fees are accrued during your monthly statement charging period which is usually the same as your monthly statement period. Overdraft set up fee waivers We will not charge an overdraft set up fee: We will not charge more than one overdraft set up fee a day. Before we deduct overdraft and overdraft set up fees, we will give you at least 14 days notice of the amount to be deducted. Please note that in addition to the above we operate some discretionary policies as to how charges (including overdraft set up fees and overdraft rates) apply to overdrafts. credit card charges Cash Advances -2.99% handling fee, minimum 3.00 (includes cash withdrawals both in the UK and abroad, internal transfers, the purchase of foreign currency, travellers cheques and certain balance transfers, but not gambling transactions) Foreign usage % of the amount of the non-sterling transaction (a foreign currency) will be added as an adjustment to the exchange rate. Non-sterling transactions are converted to Sterling by VISA using wholesale market rates applying on the day conversion is made, usually the date the transaction is applied to your account. You can find out more information by visiting visaeurope.com/en/cardholders/exchange_rates.aspx Balance Transfers - 2.9% of each balance transferred, minimum Late payment fee Over limit fee Unpaid cheques and direct debits

10 Banking Fee You must pay our 10 Banking Fee for each month or part of a month that you hold a 1st Account unless we agree to waive the fee. If applicable, the fee will debit your account monthly in arrears. Banking Fee Waivers You will not have to pay the Banking Fee: - pay into your account* (other than by internal transfer from another first direct account) a minimum of 1,000 or you maintain an average monthly balance on your account* in excess of 1,000 (month means calendar month and we will work out the average monthly balance by adding together the end of day for each day during the month and dividing the sum by the number of days in the month); or - hold a first direct mortgage, credit card, personal loan, savings account (*excludes Regular Saver Account), First Directory, or first direct car or home insurance policy; or account, your joint account will not be considered to be in the same name as your sole account. If you hold more joint accounts, those accounts will not be considered to be in the same name unless all joint account holders are the same); or *Where multiple current accounts are held, accounts will be considered individually in respect of and credits received and will not be aggregated when assessing whether a fee is payable.

11 sharedealing Dealing commission Online trades EUR Telephone Trades online or telephone charge as quoted above. All subsequent online trades (in UK equities only) during that calendar quarter will be subject to the frequent user charge EUR Trading in Irish equities listed on the London Stock Exchange will attract commission in Euros. For specific details see our rates page at firstdirect.com/shares Trading Taxes and levies Stamp Duty - charged on consideration plus commission PTM Levy (per transaction) 0.5% 1.0% 1.00 EUR % 0.12% Ancillary fees The value of shares can go down as well as up. You may not get back the amount you originally invested per line of stock VAT 0.5% (min 50)

12 banking Disputed debit/credit card transaction (no charge if first direct error) - in Sterling - in currency above 100 equivalent on e-savings and Everyday e-saver Account Additional monthly/3 weekly Fortnightly Weekly Daily If you usually receive your statements electronically and you request a paper copy of your statement, you will not incur a charge unless you request more than one paper copy of a statement. Autotransfers (only available to existing Autotransfer customers from 1 November 2007). Cost dependent on your requirements - please ask us for details. Where we refer to free in this document we mean no additional charge applies for this service 7.00 Free if under each each plus any charges made by banks on which foreign drafts are drawn Free Payment types Telephone Banking Post Electronic Fund Transfers SEPA payments - all destinations 4 4 Priority Payments To another HSBC account To non-hsbc accounts These charges will be deducted from your account when you ask for the service. We may make a charge for any enquiries we receive in respect of each payment instruction, whether made by you or another person. We will not charge you if we have made an error. We will advise you of the charge before we start investigations on your behalf. If you provide us with incorrect information, and you ask us to try to recover the payment, we may charge you for this service. We will give you details of our charges before we try to recover the payment. The recipient s bank may also charge you if this happens. For some payments we may also deduct from your account charges made by agents, intermediary banks and the recipient s bank, as agreed with you in the first direct Terms.

13 foreign and travel services 2% of order value (min 3) each each plus any charges made by banks on which foreign drafts are drawn free (Payments up to EUR 50,000 or 500,000 Swedish Krona from a country in the EU will be received free of charge provided the BIC and IBAN numbers are provided with the payment.) Foreign Cheques Foreign currency cheques (other than Euros) drawn on a bank anywhere and paid into your account with us; and Sterling/Euro cheques drawn on a bank abroad and paid into your account with us. The term foreign cheque includes drafts and money/postal orders. Negotiation of a Foreign Cheque We may, at our discretion, credit a foreign cheque to your account without waiting for it to be paid. If the foreign cheque is subsequently returned unpaid, we may deduct the amount credited (or re-converted if converted into another currency) from your account together with a return fee of 10. Collection of a Foreign Cheque If you or we, at our discretion, require confirmation that a foreign cheque has been paid, we will arrange to clear it on a collection basis. This means that the proceeds will be credited to your account only when they have been received by us. If the foreign cheque is returned unpaid, we may deduct a return fee of 10 from your account. The following charges are payable for Sterling and Currency cheques drawn abroad and paid into accounts: % (min 10, max 50) In addition to our fees, any fees charged by our agent and/or correspondent banks and/or the bank on which the foreign cheque is drawn will also be deducted from your account.

14 foreign and travel services Pension cheques Paid into account 2.00 per cheque Currency cut-off times When you make a priority payment or SEPA payment, currency cut off times will apply. The main European currency cut-off times are set out in the table below. If you are making a payment to a country that is not listed, you can call us on the usual numbers to find out if there is a cut-off time and what it is. Currency Currency cut-off time Euro Sterling Czech Republic CZK Denmark DKK Estonia EEK Hungary HUF Iceland ISK Latvia LVL Liechtenstein CHF Lithuania LTL Norway NOK Poland PLN Romania RON Sweden SEK All cut-off times quoted refer to time in London

15 first direct debit card General: Unless you agree that the currency conversion is done at the point of sale or withdrawal and agree the rate at that time, for example with the shopkeeper or on the self-service machine screen, the exchange rate that applies to any non-sterling debit card payments (including cash withdrawals) is the VISA Payment Scheme Exchange Rate applying on the day the conversion is made. For non-sterling (foreign currency) transactions we will charge a fee of 2.75% of the Sterling amount of the transaction. This fee will now be shown as a separate line on your statement as a Non-Sterling Transaction Fee. Details of the current VISA Payment Scheme Exchange Rates can be obtained by calling us on the following numbers (Text-phone ) or from abroad (Text Relay ). We will deduct the payment and the fee from your account once we receive details of the payment from the card scheme, at the latest, the next working day. Cash Machines: There is a non-sterling cash fee currently 2% (minimum 1.75, maximum 5.00) for non-sterling cash withdrawals at a self-service machine outside the UK, or in the UK where we carry out the currency conversion. First Directory customers do not pay this fee. There is a foreign cash fee currently 2% (minimum 1.75, maximum 5.00) for Sterling cash withdrawals at a self service machine outside the UK. First Directory customers do not pay this fee. Some cash machine operators may apply a direct charge for withdrawals from their self-service machines and this should be advised on screen at the time of withdrawal. Shops and retailers: We will not apply a non-sterling purchase fee when you use your debit card to pay for goods and services outside the UK. HSBC Bank plc All Rights Reserved.

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