Vodafone Total Communications application form for Wholesale Line Rental (WLR) services

Transcription

1 Vodafone Total Communications application form for Wholesale Line Rental (WLR) services

2 Vodafone Total Communications application form Customer/Company details Agent code Sales specialist Line manager Contract term* For internal office use only Company name* Trading name Registered business address* Secondary account contact (technical contact) Secondary account contact number (technical contact) Contact name* Secondary account contact (technical contact) Telephone number* VAT number Mobile number* VAT exemption number address* Vat exemption number expiry date DD/MM/YY Billing details Billing contact* Existing Vodafone mobile customer* Address (If billing address is the same as above, tick this box )* Account number/mobile Existing Vodafone fixed customer* Account number/cli address* Is there a parent/child relationship? Would you like to be added to the National Database Directory? Have you filled out a multi-site form? I confirm and accept that this is a business account and any subscriber lines taken in relation to this account are business lines. (Accordingly I agree that all bills issued in relation to this account will be provided online through myvodafone.ie. I further understand that Vodafone reserves the right to charge me for any paper bill that it issues to me, which is in addition to my online paperless bill). *Required field

3 Vodafone Total Communications application form Simply complete this mandate for either bank or credit card Direct Debit and return it to Vodafone at the address overleaf. Please pay your current Vodafone bill in the usual way. When we receive the fully completed mandate, we will set up your account for Direct Debit payment option you have selected on your next Vodafone bill. Your bank or credit card account is debited fourteen days from the issue date of your Vodafone bill. Customer details Your name and address Contact Number Option 1 SEPA Direct Debit Mandate Creditor name and address: Vodafone Ireland Limited, MountainView, Leopardstown, Dublin 18. Creditor identifier: Bank details Customer name on Bank or Building Society Account: (Deposit accounts not acceptable)* International Bank Account Number (IBAN)* Bank Identifier Code (BIC)* Date* / / Signature 1* Signature 2* Upon set up your SEPA direct debit, a confirmation letter will be sent to you confirming your account number and your Unique Mandate Reference (UMR) SEPA Direct Debit Mandate By signing this mandate form, you authorise Vodafone Ireland to send instructions to your bank to debit your account and your bank to debit your account in accordance with the instruction from Vodafone Ireland. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can obtain from your bank. Option 2 Continuous Credit Card Direct Debit My/Our Visa/Mastercard credit card no.* Expiry date* Date* / / / Cardholder Signature* Signature 2* Customer acceptance Print name Authorised customer signature* Title Sales agent name print* We hereby acknowledge that we accept and agree to be bound by the Terms and Conditions overleaf. We further acknowledge that a copy of the Terms and Conditions have been provided to us prior to signing this contract and that we agree to be bound by the terms and conditions. Acceptance of this application is subject to status and a satisfactory credit check which may involve third parties. Date DD/MM/YY *Required field

4 WLR customer application form Service details Site contact name Universal account number (UAN) 2nd UAN if applicable Site contact number Main telephone number (CLI) Site address (if different from page 1) Vodafone Office and Multi-line order details Vodafone Office Voice Only Standard 60 international anytime minutes to any landline or mobile international anytime minutes to any landline or mobile anytime any network mobile minutes anytime any network mobile minutes anytime any network mobile minutes 9.00 Modem required: Vodafone Multiline Vodafone line rental only Walk Away Working: Vodafone Office Value Voice 200 mins to Vodafone mobiles Line Type-select for the following; PRA, FRA, BRA, PSTN virtual Start CLI End CLI Extension kit required: Vodafone Office Essential Voice 500 mins to Vodafone mobiles Voice & Broadband Bundle Value Fibre Broadband (up to 70 MB) Value (up to 24 MB) Control Fibre Broadband (up to 70 MB) Control (up to 24 MB) Voice Add on Standard Up to 24 MB Up to 70 MB Unlimited Up to 24 MB Up to 70 MB WLR Voice Add-on Shared Minute Bundle Preferential Standard 600 minutes local and national fixed line and 150 any mobile minutes minutes local and national fixed line and 200 any mobile minutes minutes local and national fixed line and 300 any mobile minutes minutes local and national fixed line and 500 any mobile minutes minutes local and national fixed line and 750 any mobile minutes minutes local and national fixed line and 1000 any mobile minutes Modem required: Walk Away Working: Extension kit required: Quantity Rate card Vodafone Add-on Static IP PC protection 1 user licence 1 user licence

5 Terms and Conditions These terms and conditions are a summary of the Terms and Conditions of the Fixed Line and Fixed Broadband Terms and Conditions (the General Terms and Conditions ) which form part of the relationship between you and Vodafone Ireland Limited ( Vodafone ). We strongly advise you to review (a) the full General Terms and Conditions (b) the Fibre Broadband terms and conditions and (c) any Service Specific terms and conditions for each Service you select before signing up for the Service as all these terms are binding on you. Full copies of these terms and conditions can be found online at www. vodafone.ie/terms. By signing up for the Service you agree to be bound by (a), (b) and (c) above. Certain terms and conditions you sign up to will be guaranteed for the duration of your contract (and if changed you shall be entitled to terminate) whereas others will change from time to time. (a) The General Terms and Conditions and certain other terms and conditions identified in your Service specific terms will be deemed Core Terms and Conditions. The Core Terms and Conditions can only be changed by Vodafone giving you thirty (30) days notice. In the event of any such alteration, you shall have the option to terminate the Service without penalty during that 30 day notice period. (b) Any services which we have not committed to providing you with for the entire duration of your contract with Vodafone will be subject to On Demand Terms and Conditions. If you have accessed specific On Demand Services within the previous 30 days then changes to these specific services will be notified to you in the same way as changes to Core Terms and Conditions. The following services shall be considered On Demand Services: i. Content services; ii. /Storage services; iii. Directory Enquiry rates and services; iv. International Call rates and services; v. Premium Rate Services. 1. Terms and Conditions 1.1 This Agreement shall commence on the Commencement Date and shall continue for the Minimum Term of the applicable Service and thereafter shall continue on a month by month basis until terminated. 1.2 Connection to the Network shall be conditional on the customer:- (a) maintaining a satisfactory credit rating and providing Vodafone with such financial security as it requires; (b) providing valid proof of identity/address and such evidence of residency in Ireland as required; (c) truthfully and accurately completing the application form and providing such other information as Vodafone may request. 1.3 Any waiver, concession or extra time permitted by Vodafone is limited to the specific circumstances in which it is given and does not affect the rights of Vodafone under this Agreement in any other way. 2. Definitions 2.1 Access Provider means the company which provides the Customer s telephone line(s) and associated telephone number(s), from which Vodafone rents such line(s) and number(s); 2.2 Commencement Date means the date when Vodafone accepts the Customer Application and connects the Customer to the Network. Vodafone will communicate an estimated Commencement Date to you in advance but this date is not guaranteed; 2.3 Minimum Term means the term as set out in the Application Form commencing on the Commencement Date unless otherwise agreed between the parties; 2.4 Termination Charges means the termination charges applicable to each of the Services. 3. Services 3.1 In supplying the Services Vodafone will use its reasonable skill and care but cannot guarantee fault free performance. Vodafone does not warrant that the Service will be suitable for specific Customer applications or that the operation of the Service will be uninterrupted or error-free. Vodafone does not warrant that the Service will support or be compatible with any applications or other services which the Customer uses in conjunction with the Services. 3.2 The Customer agrees that from time to time it may be necessary for Vodafone to temporarily suspend the Service during periods of repair, essential maintenance or alteration or improvement to Vodafone s network or otherwise in accordance with the law. 3.3 Vodafone reserves the right, at its discretion and without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of a Service as it considers necessary. 3.4 Vodafone may change its Service delivery methods or platforms from time to time which may require the Customer to change Equipment and/or Equipment settings to continue to avail of the Services. 4. Suspension of the Service 4.1 Vodafone may immediately, without notice, temporarily bar, suspend, restrict, and/or disconnect the Customer s use of the Service wholly or partially for any valid reason. 4.2 Vodafone shall use reasonable endeavours to contact the Customer prior to any such suspension of the Service. 4.3 The Customer shall remain liable to pay the Charges throughout any period of suspension of the Service. 5. Customer Use of the Service 5.1 The Customer undertakes not to use or permit others to use the Service or the Equipment (a) for any improper, immoral or unlawful purpose; (b) in any way that may cause degradation of service levels to other customers or in any way jeopardises, impairs, interrupts or interferes with the integrity or security of the Vodafone network or the quality of Service; (c) to send unsolicited commercial communications or promotional material or in contravention of Data Protection Legislation. 5.2 The Customer shall indemnify and hold Vodafone harmless against all liabilities, claims, damages, losses, expenses and proceedings howsoever arising from or in any way connected with any breach of this clause 5 by the Customer. 6. Payment 6.1 Vodafone may at its discretion provide an online bill to the Customer as default for the Service. If the Customer requests a paper copy of the bill (or is provided with a paper copy because a valid address was not given for online billing) or requests a hard copy of a previous bill, a fee will be charged. 6.2 All Charges and other payments due to Vodafone shall be paid in full by the Customer by the due date for payment set out in the Vodafone invoice. Vodafone may apply a late payment fee. 6.3 Vodafone reserves the right to apply a charge as set out in the Tariff Sheet for each occasion a direct debit payment fails provided the failure is not caused by Vodafone. 6.4 Should the Customer disagree with any charges shown on the Customer s bill, the Customer must lodge a complaint in accordance with Vodafone s Code of Practice, prior to the due date for payment. twithstanding any complaint, all invoiced amounts shall be paid on the invoice due date pending the outcome of the complaints procedure. 7. Liability 7.1 Vodafone shall not be liable for any delay, failure, interruption, or deterioration in the Service, howsoever arising. 7.2 Vodafone shall have no liability to the Customer for any loss or damage caused by unauthorised third party access to Services or the Equipment. 7.3 Vodafone disclaims all representations, warranties, guarantees, terms or conditions of any kind, whether express or implied, including but not limited to implied undertakings regarding quality of service implied under Section 39 of the Sale of Goods and Supply of Services Act, 1893 and 1980, to the fullest extent permitted by law and the customer agrees that is fair and reasonable. 7.4 Under no circumstances shall Vodafone be liable for any loss or damage arising as a result of: (a) the failure of the service or equipment due to the incompatibility of the service with any equipment not supplied by Vodafone; (b) the acts and omissions of other telecommunication operators (including the access provider). 7.5 Under no circumstances shall Vodafone be liable to the customer or any third party whether under contract, tort, statute or otherwise, for any indirect, economic, special or consequential loss, loss of profits, loss of data or loss of use of data, howsoever arising as a result of the customer s use of the Service or the Equipment or otherwise in connection with this Agreement. 7.6 Without prejudice to the exclusions of liability set out in this clause, Vodafone entire aggregate liability to the customer or any third party for any and all claims, howsoever arising out of or in connection with this agreement and whether under contract, tort, statute or otherwise, shall not exceed the lesser of (i) the total charges paid by the customer to Vodafone in the 12 months prior to the date of the last event giving rise to such claim(s) and (ii) 1,000, provided that this shall not operate to exclude any minimum liability imposed by statute. 8. Termination 8.1 Neither party may terminate the Agreement during any applicable Minimum Term other than as provided herein. Should the Customer terminate the Agreement during the Minimum Term, the Customer shall be required to pay the Termination Charge. 8.2 After the Minimum Term either party may terminate this Agreement or any of the specific Services on giving the other thirty (30) days written notice. 8.3 Vodafone shall be entitled to terminate this Agreement and cease providing the Services forthwith without notice if: (a) the Customer is in material breach of this Agreement; (b) the Customer is in breach of any term of this Agreement and has failed to remedy such breach within 30 days; (c) any information supplied by the Customer to Vodafone is false or misleading; (d) Vodafone is obliged to comply with an order, instruction or request of Government, ComReg, an emergency service organisation or other competent authority; 8.4 On termination of the Agreement, all Charges accrued by the Customer together with any Termination Charges shall become immediately due and payable. 9. Use of Information Vodafone shall process your personal data (as defined in the Data Protection Legislation) in accordance with the Data Protection Legislation and Vodafone s Privacy Policy. Vodafone may use Customer s contact details from time to time to contact Customer about Vodafone promotions, products or services which may be available to Customer or to send Customer details of such promotions, products or services. The Customer hereby explicitly consents to such contact while the Customer is availing of the Service and for a period of 12 months after the Customer ceases to avail of the Service. 10. Miscellaneous 10.1 In the event that a customer upgrades/downgrades from one Service as specified on the Application Form to another option, the Charges for the higher/lower option will apply with immediate effect. The customer will be given a new Minimum Term which will take effect from the date the upgrade/ downgrade is applied In the event that a customer agrees to avail of a promotional offer, the customer may be subject to a new Minimum Term as agreed between the parties as part of the terms of the offer. 11. Termination Charge 11.1 If the Customer exercises its right of cancellation the monthly Charges which are required to be paid in advance by the Customer shall not be refunded on termination of this Agreement for any reason Neither party may terminate the Agreement during any applicable Minimum Term other than as provided herein. Should the Customer terminate its Agreement during the Minimum Term, the Customer shall be required to pay a fee equal to the balance of the remaining unexpired Minimum Term (the Fixed Line Termination Charge ) as specified in the tariff sheet, and authorises Vodafone to debit the Fixed Line Termination Charge from the Customer s bank account Where the customer has availed of a discount, free equipment or other promotion relating to the Agreement and terminates within the Minimum Term an amount equal to the value of any such promotion, free equipment or discount, pro rated to the unexpired portion of the Minimum Term may at Vodafone s discretion be reckonable for the purposes of calculating the Termination Charge. 12. Broadband Services 12.1 The Customer must have an active PSTN line. Speeds indicated are line speeds and not data transfer speeds The Customer s landline line must be within the service availability area If the Customer has any type of phone monitored home/business alarm system on their phone line, provision of the Service will be conditional on the Customer s alarm service provider installing a splitter on the line. The Customer will need to contact their alarm service provider to ensure that a splitter is installed. The Customer s line must pass all pre-qualification testing carried out by Vodafone and/or the Access Provider and the line must be capable of activation for the Service at the exchange and/or cabinet The Customer acknowledges that the line speeds in respect of the Fixed Broadband Service as indicated by Vodafone, may be reduced by contention within the Network from time to time and these speeds are not guarantee.

6 Vodafone Office/Multi-line Order Quality Assurance We would like to thank you for moving to Vodafone for your fixed services. To help us maintain the highest level of customer service and ensure that your order is processed properly, please take a moment to read over this document. If you are happy that the process has been followed correctly, simply fill out the checklist and sign below: I understand that I have signed an agreement for Vodafone to be my company fixed line provider. I have also been made aware of Vodafone s terms and conditions of contract. I understand that we will be billed on a monthly basis and payment will be taken via direct debit. Additionally, my Vodafone representative has outlined the structure of my bills clearly and explained the advanced charges that will appear on my first two months bills. I confirm that I have signed up for the following services that are also indicated on the Customer Application Form. Vodafone Office Vodafone Office Landline Only Vodafone Office Value Voice Vodafone Office Essential Voice Vodafone Multi-line Line Rental PSTN Connection ISDN BRA New Connection ISDN FRA New Connection ISDN PRA New Connection I understand that requested ancillary services associated with my lines will also migrate to Vodafone. I understand that I have ordered broadband which is subject to availability and that speeds may vary subject to a number of conditions. I also acknowledge that my current landline can support up to MB. I m aware that all ancillary services associated with my fixedline service will also migrate to Vodafone. I have ordered a Static IP address. I have been made aware of my companies responsibility to have all LAN and Static IP services reconfigured to ensure a prompt and efficient switchover. I understand that it can take up to 10 working days for my phone services to switch over and up to 14 days after that for my broadband to change over. I m also aware that, to reduce the downtime in broadband service, we must set up our modem when the service has gone live. For n Fibre Broadband: Please tick one of the following: 1. I will be using my current DSL modem to facilitate this broadband service and will not be purchasing one from Vodafone. 2. I have purchased a new modem from Vodafone. Price For Fibre Broadband Only: 1. I understand fibre Broadband order will require an engineer install and a new modem in order to receive the Service. Price 2. I have purchased a new modem from Vodafone. It is my responsibility to have the modem at my Premises prior to the Service Fit-Out. Price 3. I have ordered Walk Away Working. I understand this is an optional service. Price 4. I have ordered an Extension Kit to be fitted by the engineer on the day of install. Price Did the agent show you an official badge and documentation? I confirm that the Vodafone representative answered all my questions and they presented themselves in a courteous, informative and professional manner. If you have any other feedback on the agent, please feel free to consumersalesquality@vodafone.com Customer name Agreement date Customer signature Free , , Voice Bundles 600 minutes local and national fixed line and 150 any mobile minutes 750 minutes local and national fixed line and 200 any mobile minutes 1000 minutes local and national fixed line and 300 any mobile minutes 1000 minutes local and national fixed line and 500 any mobile minutes 1500 minutes local and national fixed line and 750 any mobile minutes 2000 minutes local and national fixed line and 1000 any mobile minutes Vodafone Office Value (up to 24 MB) Vodafone Office Value Fibre Broadband (up to 70 MB) Vodafone Office Control (up to 24 MB) Vodafone Office Control Fibre Broadband (up to 70 MB) Contract Length 12 months 18 months Customer landline number Vodafone Office Multi-line Standard up to 24MB Standard up to 70MB Unlimited up to 24MB Unlimited up to 70MB DD MM YY Vodafone representative name Signature

7 Contacting Vodafone Office Support If you have any queries, please don t hesitate to contact us: freefone Opening hours from 9am 9pm Monday to Friday and 10am 7pm Saturday and Sunday office.ie@vodafone.com To manage your account, view your bills online and more, log onto our self-care site, Vodafone Office, at vodafone.ie/officeselfcare Setting up your Broadband Modem Using a new modem from Vodafone If you have a new modem from Vodafone, we ll send it to you by special delivery when your broadband service is about to go live. Your new modem will come with a step-by-step guide to help you get started. You do not need to enter a username and password, you simply plug in and play your new Vodafone modem. Using an existing modem If you are connecting to Vodafone Office using your existing modem, you will need to change your username and password on the modem in order to access the internet. When your broadband goes live, you will receive a letter containing instructions on how to do this. When prompted, enter username and password as follows: Username: Password: vodafone@vodafone.ie broadband Please keep the above login details safe when your Vodafone broadband goes live.