Section 56: Business Customer Options Part 18: BT Business VoIP Services

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1 Subpart 1:BT Business VoIP Services General BT Business VoIP Services include Business Broadband Voice, BT Hosted VoIP and BT IP Trunk and provide the facility to make or receive a phone call using a suitably enabled BT Business Broadband line in the UK. Customers will be charged a monthly or quarterly fixed fee for the service. Additional charges are made for all calls. The Services are available to all Customers with a BT PSTN line and Business Broadband from BT and with the appropriate equipment. BROADBAND VOICE Broadband Voice provides 1 to 2 Broadband Voice lines per BT Business Broadband connection. BT HOSTED VOIP BT Hosted VoIP is available for a minimum of 3 Hosted VoIP lines and a maximum of 100 Hosted VoIP lines per installation. BT Hosted VoIP is limited to a maximum of 8 Hosted VoIP lines per BT Business Broadband connection.the BT Business Hub enables 3 BT Falcon IP Phones to be connected to the Hosted VoIP Service, and the use of an Ethernet Hub switch enables connection of an additional 5 BT Falcon IP Phones. Customers who entered into Contracts from the 26th October 2009 receive one inclusive geographic number, one Hunt Group and one MADN (Multi Appearance Directory Number) per Hosted VoIP line. The first Hunt group and MADN are inclusive with the BT Hosted VoIP service. Additional Geographic numbers, Hunt Groups and MADN's will be charged at standard rate thereafter. The Service includes 1571 for Business VoIP as part of the package. Further details on the functionality of 1571 for Business VoIP are available at calling-features BT IP Trunk BT IP Trunk provides the facility to make or receive a call using a suitably enabled BT Business Broadband line and provides a means of connecting a Customer's PBX to BT's VoIP network. Each BT IP Trunk will support multiple channels, subject to the underlying data/broadband connection. BBV and Hosted VoIP Calling Features The following features are available within tariff on Broadband Voice and Hosted VoIP: CLI Presentation / Withhold Caller Return (1471) Last Call Erasure (1475) Call Divert (Busy, No Reply & Unconditional) Call Transfer Anonymous Call Rejection Selective Call Rejection Do Not Disturb 3-way Calling Section 56:Part 18: PAGE 1

2 Call Waiting (Provided by CPE) Speed Calling Reminder Call (Ad-hoc and Regular) Customer controlled call barring + PIN change Voice Mail (BT Answer or Call Minder) Find-Me-Follow-Me Additional features are available within tariff on Hosted VoIP:- Extension Number Dialling (2XX) Short Code Dialling (3XX) Multiple Appearance Directory Numbers (MADNs) Multi Line Hunt Groups (MLHG) Pickup Groups Directed Call Pickup Music on Hold Easy Attendant Advanced Attendant is a chargeable feature available on Hosted VoIP. Call Charges for Broadband Voice and Hosted VoIP Calling Features Calls that are forwarded or diverted from the Easy Attendant are not included within any unlimited call bundles, and are charged at the Hosted VoIP Pay as you go call package rates as detailed in Subpart 4. Any calls that are forwarded or diverted from the Easy Attendant to another Hosted VoIP line will not incur any call charges. Calls that are forwarded or diverted from the Advanced Attendant are charged at the call rates for the call package associated with the Advanced Attendant line. If the Customer has an Unlimited Call package on the Advanced Attendant line, then these calls will be included with the Unlimited Call package allowance. If the Customer has a Pay as you go call package on the Advanced Attendant line, then these calls will be charged at the call rates associated with the Pay as You Go call package. Any calls that are forwarded or diverted from the Advanced Attendant to another Hosted VoIP line will not incur any call charges. For Call Transfer the transferred part of the call is charged to the Broadband Voice or Hosted VoIP renter at normal dialled rates; the calling Customer pays the call charge only to the number dialled. Reminder calls and calls made using Call Divert and 3-way calling are charged at the same tariff as for the equivalent digital exchange network services as described in Section 2Part 4 Pricing Package options for Broadband Voice and Hosted VoIP i) For Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 (not available for new supply) there are three pricing packages available: 1) Broadband Voice with Free UK Calls 2) Broadband Voice with Free UK Calls and IP Phone 3) Broadband Voice Unlimited Call Package For details of the Free UK Calls Special offer please refer to 13/09 BT Business Broadband Voice Free UK Calls Sp... ii) For all Customers with contracts signed on or after 31st March 2011 for Business Broadband Voice there are three pricing packages available: Section 56:Part 18: PAGE 2

3 1) Broadband Voice with Inclusive 500 minutes UK Calls 2) Broadband Voice with Inclusive 500 minutes UK Calls and IP Phone 3) Broadband Voice Unlimited Call Package The above pricing packages in i) and ii) above are available with and without a BT Business One Plan Variant*. The Customer is required to enter into a separate Contract for the BT Business One Plan Variant which is a discount package subject to separate Terms and Conditions. For Customers who entered into contracts from 26th October 2009 for Hosted VoIP, there are two pricing packages available: 1) BT Hosted VoIP 2) BT Hosted VoIP Plus The above pricing packages are available with and without a BT Business One Plan Variant*. The Customer is required to enter into a separate Contract for the BT Business One Plan Variant which is a discount package subject to separate Terms and Conditions. Further details of the pricing packages for Broadband Voice and Hosted VoIP are included in subpart 4 Pricing for BT IP Trunk is detailed in sub-part 6 Additional Information Including Restrictions Full details including information relating to some services that cannot be accessed by Business Broadband Voice, BT Office Communicator and BT Hosted VoIP can be found in the Business Broadband Voice, BT Office Communicator and BT Hosted VoIP userguides at *BT Business VoIP Services with BT Business One Plan/ One Plan Plus. For the purposes of Part 18 references to "BT Business One Plan Variant" mean BT Business One Plan or BT Business One Plan Plus, as applicable. BT Business VoIP Services are not available with BT Business One Plan Traditional. Section 56:Part 18: PAGE 3

4 Subpart 2:Business Broadband Voice Connection and Installation Charges Connection Charge ExcVAT IncVAT First Lines Subsequent lines BT Managed Install This service is available to Customers who have BT Business Broadband and subsequently order BT Business Broadband Voice. The charge includes one engineering visit to the premises to configure and demonstrate the Business Broadband Voice service. One off Payment One off payment ExcVAT IncVAT (pm) (pm) BT Managed Install for Business Broadband Voice Rentals for Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009) Existing Business Broadband Voice Customers who have a Contract with BT prior to 26th October 2009 (these services are not available for new supply) will continue to be charged, as appropriate at the Broadband Voice rate until their existing Contract is terminated. Monthly Payments Exc VAT Inc VAT (pm) (pm) Business Broadband Voice First line rental 5.00* 6.00* Business Broadband Voice - Subsequent lines rental Geographic Number (per number)** 2.99** 3.59** BT Call Minder for Business VoIP * FREE Broadband Voice line offer available to BT Business Total Broadband Customers **Geographic numbers are subject to availability and 0208 numbers are not available on Broadband Voice. Paragraphs 1-12 below apply to Customers with contracts signed before 26 October 2009 (not available for new supply). 1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to a further minimum term for BT Business Total Broadband before 26th October The connection fee for the first line only will be waived together with the monthly charges for the duration of the BT Business Broadband Voice Contract. 3 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a further minimum term for BT Business Total Broadband. 4 An outgoing call must be made using the first line: Section 56:Part 18: PAGE 4

5 (a) within 90 days of placement of the order for the Services, and subsequently (b) at least every 90 days from the Service Start Date. Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line. 5 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businesses ordering the BT Business Broadband Voice Plus product. 6 Eligible Customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable first line will be charged for any remaining period of the chargeable first line minimum period. 7 Except as expressly stated, the standard Terms and Conditions for the relevant service will apply in addition to these Terms and Conditions. 8 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates. 9 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges. 10. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter). 11. Customers must have: BT PSTN Line Business Broadband from BT Appropriate Business Broadband Voice Customer Equipment ( a Broadband Voice Telephone Adapter may be required) 12 VoIP Calling Features 1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at Rentals for Customers with contracts signed on or after 26 October 2009 Monthly Payments Exc VAT Inc VAT (pm) (pm) Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 1 year Contract Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract Business Broadband Voice with Free* UK calls line rental - 2 year Contract with IP Phone for Customers with Contract signed after 26th October 2009 and before 15th November 2010 #. Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract with IP Phone for Customers with Contract signed on or after 15th November 2010 # Geographic Number (per number) BT Call Minder for Business VoIP Geographic Number / any ported* number to the service (first number per line in area / out of area) Geographic Number / any ported* number to the service (subsequent number per line) *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. Geographic numbers are subject to availability and 0208 numbers are not available on Broadband Voice Section 56:Part 18: PAGE 5

6 *Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 will receive the 500 Free UK Minutes in accordance with the Special Offer Terms and Conditions as detailed in 13/09 BT Business Broadband Voice Free UK Calls Sp...) **Customers who signed Broadband Voice contracts on or after 31st March 2011 will receive the 500 inclusive UK call minutes in accordance with the Broadband Voice Inclusive UK Calls section below. # Please refer to subpart 5 for details on the phone warranty Notes 1. Open to all UK businesses that order BT Business Broadband Voice. 2 Customers must have a BT PSTN line and BT Business Broadband to order BT Business Broadband Voice 3 There is a maximum limit of two Broadband Voice lines per BT Business Broadband connection 4 If Customers select the Broadband Voice Unlimited Call Package they must have a Broadband Voice line. 5 The Minimum Period is 1 or 2 years as specified on the order. 6 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates. 7 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges 8 Customers must have: BT PSTN Line Business Broadband from BT Business Hub from BT Appropriate Business Broadband Voice Customer Equipment (a Broadband Voice Telephone Adapter may be required) 9 Business Broadband Voice includes: Calls (please see part 18, subpart 4for details on Calls and charges) VoIP Calling Features 1 Geographic number (in area / out of area) 1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality are available at businessbroadbandvoice Section 56:Part 18: PAGE 6

7 Subpart 3:BT Hosted VOIP Connection and Installation Charges CSS Code Connection Charge ExcVAT IncVAT Single Connection fee at start of service BT MANAGED INSTALL FOR HOSTED VOIP This service is available to Customers who require BT to configure MADNs and Hunt Groups either as part of the initial installation or subsequently. The charge includes one engineering visit to the Site to configure and demonstrate the service unless the work is undertaken as part of the initial order for the Hosted VoIP service. Customer Lines at single site Standard Charge First Visit Subsequent Lines as part of initial install Subsequent lines in addition to initial install (requiring a new visit) Standard Charge Subsequent lines in same visit up to to to to Rentals for Customers with contracts signed before 8th December 2008 (not available for new supply) Existing BT Hosted VoIP Customers who have a Contract with BT prior to 8th December 2008 (these services are not available for new supply) will continue to be charged, as appropriate at the BT Hosted VoIP rate or the BT Hosted VoIP Plus rate for their call charges and line rental until their existing Contract is terminated. Monthly Payments (pm) (pm) ExcVAT IncVAT BT Hosted VoIP first line BT Hosted VoIP - Subsequent lines Geographic number / any ported* number to the service (per number) *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. Geographic numbers are subject to availability and 0208 numbers are not available on Hosted VoIP. Hosted VoIP and Hosted VoIP Plus (Unlimited call package) Rentals for Customers who contracted with BT on or after 8th December 2008 and before 26th October 2009 (not available for new supply) Hosted VoIP Existing BT Hosted VoIP Customers who have a contract signed with BT on or after 8th December 2008 and before the 26th October 2009 (these services are not available for new supply) will continue to be charged, as appropriate at the BT Hosted VoIP rate or the BT Hosted VoIP Plus rate for their call charges and line rental until their existing Contract is terminated. Section 56:Part 18: PAGE 7

8 Monthly Payments (pm) (pm) Exc VAT Inc VAT BT Hosted VoIP 1 year Minimum Period (1st Minimum Period) BT Hosted VoIP 1 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP 2 year Minimum Period (1st Minimum Period) BT Hosted VoIP 2 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP no minimum periods (following termination of subsequent Minimum Periods) Geographic Number / any ported* number to the service (first number per line) Geographic Number / any ported* number to the service (subsequent number per line) *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT can also be imported. Geographic numbers are subject to availability and 0208 numbers are not available on Hosted VoIP. BT Hosted VOIP Plus Monthly payments Exc VAT Inc VAT (pm) (pm) BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period) BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period) BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods) Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds. General Notes 1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions. 3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above). 4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period. Section 56:Part 18: PAGE 8

9 5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above. 6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP is available at 7. Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. 8. Customers must have: BT PSTN Line A Business Broadband line dedicated to providing the Service from BT Business Broadband Hub from BT Appropriate BT Business Hosted VoIP Customer Equipment (including IP phones and Ethernet Hub switch) 9. BT Hosted VoIP is not available to Customers wanting the service to be provided using a BT Versatility switch or BT Micro Additional Features applicable to Hosted VoIP and Hosted VoIP Plus The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's will be charged at standard rate thereafter. Monthly Payments (pm) (pm) Exc VAT Inc VAT BT Hosted VoIP 1st Hunt Group BT Hosted VoIP 1st MADN BT Hosted VoIP Additional Hunt Group BT Hosted VoIP Additional MADN Hosted VoIP and Hosted VoIP Plus (Unlimited call package) Rentals for Customers who contracted with BT on or after 26th October 2009: Hosted VoIP Monthly Payments Monthly Payments Exc VAT Inc VAT BT Hosted VoIP Standard 1 year Minimum Period (1st Minimum Period) BT Hosted VoIP Standard 1 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP Standard 2 year Minimum Period (1st Minimum Period) BT Hosted VoIP Standard 2 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP Standard no minimum periods (following termination of subsequent Minimum Periods) Geographic Number / any ported* number to the service (first number per line) Section 56:Part 18: PAGE 9

10 Monthly Payments Exc VAT Inc VAT Geographic Number / any ported* number to the service (subsequent number per line) *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. Geographic numbers are subject to availability and 0208 numbers are not available on Hosted VoIP Hosted VoIP Plus Monthly Payments Monthly payments Exc VAT Inc VAT (pm) (pm) BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period) BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period) BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period) BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods) Notes 1. Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds. 2. BT Hosted VoIP Plus (without BT Business One Plan Variant): 3. For conditions and Fair Use Policy applicable to Hosted VoIP Plus (without BT Business One Plan Variant) see conditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package in subpart 7 4. Geographic numbers are subject to availability and 0208 numbers are not available on Hosted VoIP. General Notes 1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period unless the Customer has a current contract which was signed on or after 26th October Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions. 3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above). 4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period. 5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above. Section 56:Part 18: PAGE 10

11 6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP are available at 7. Customers must have: BT PSTN Line A Business Broadband line dedicated to providing the Service from BT Business Broadband Hub from BT Falcon IP phones from BT and or BT Office Communicator (Soft client) For Customers ordering more than 3 lines on a BT Business Hub they must have an Ethernet switch Appropriate BT Business Hosted VoIP Customer Equipment (including IP phones and Ethernet Hub switch) 8. BT Hosted VoIP is not available to Customers wanting the service to be provided using any Private Branch Exchange (PBX) from BT or any other provider Additional Features applicable to Hosted VoIP and Hosted VoIP Plus The first Hunt group and MADN are inclusive with BT Hosted VoIP service. Additional Hunt group and MADN's will be charged at standard rate thereafter. Monthly Payments Exc VAT Inc VAT BT Hosted VoIP 1st Hunt Group BT Hosted VoIP 1st MADN BT Hosted VoIP Additional Hunt Group BT Hosted VoIP Additional MADN BT Hosted VoIP Advanced Attendant Section 56:Part 18: PAGE 11

12 Subpart 4: Business Broadband Voice and BT Hosted VOIP Call Charges and Call Packages Dialled Call Charges See General Notes Section Dialled Call Charges for details of Call Duration and Call Charges rounding. BT Business VoIP Services with BT Business One Plan/ One Plan Plus For the purposes of Part r18 references to "BT Business One Plan Variant" means BT Business One Plan or BT Business One Plan Plus, as applicable BT Business VoIP Services are not available with BT Business One Plan Traditional Broadband Voice & Hosted VOIP Pay as you go call package Broadband Voice Unlimited call package - Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009) Broadband Voice Unlimited call package - Customers with contracts signed on or after 26 October 2009 BT Hosted VoIP with One Plan for Customers who contracted with BT on or after 26th October 2009: Broadband Voice & Hosted VOIP Pay as you go call package BT Business Broadband Voice Calls to BT Broadband Voice Numbers / BT Hosted VoIP calls to BT Hosted VoIP Numbers: BT BBV to BT BBV Calls At all times Per Minute (up to Price Cap) Price Cap (maximum charge for up Set Up fee to 60 mins) Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence Local and National Business Broadband Voice & BT Hosted VoIP Inland Capped Calls Inland Capped Calls Per Minute (up to Price Cap) At all times Price Cap (maximum charge Set Up fee for up to 60 mins) Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence Local and National Business Broadband Voice & BT Hosted VoIP Non-geographic Calls Per minute Non-geographic (NTS) Call Prices* Daytime Evenings & night-time Weekend Exc.VAT Inc.VAT Exc.VAT Inc.VAT Exc.VAT Inc.VAT pence pence pence pence pence pence 0845 NTS Business Broadband Voice and BT Hosted VoIP Fixed to Mobile Calls Section 56:Part 18: PAGE 12

13 Fixed to Mobile Call Prices* Per minute Uncapped Call Prices Daytime Evenings & night-time Weekend Exc.VAT Inc.VAT Exc.VAT Inc.VAT Exc.VAT Inc.VAT pence pence pence pence pence pence fm fm6 [Price] [Price] [Price] [Price] [Price] [Price] fm fm fm fm fm fm fm * Minimum call charge applies, please see note 2. Fixed to Mobile call prices Capped Call Prices* Exc.VAT Inc.VAT Exc.VAt Inc.VAT Exc.VAT Inc.VAT Pence per minute Pence per minute Price Cap Price Cap Set up Fee Set up Fee (in pence) (in pence) (in pence) (in pence) fm fm fm fm fm fm fm fm fm [Price] *Calls to FM2, FM6 and FM10 - FM16 are not available with a capped price and will be charged at the uncapped rates shown above. Calls from Northern Ireland to the Republic of Ireland are charged as an International call as below (except where the call is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associated with it, in which case, the call will be charged at Inland call rates). There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call. Business Broadband Voice & BT Hosted VoIP International Direct Dialled Calls International Direct Dialled Calls to fixed phone numbers and mobile phone numbers (mobile includes other special and higher rate services phone numbers). Full details of the destinations and number ranges to which this applies are shown at Section 2Part 17. Section 56:Part 18: PAGE 13

14 Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable cap set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country are as follows. Call prices are subject to the Capped Call Fair usage policy (Sub part 7 refers). IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Afghanistan Albania Algeria Andorra Angola Anguilla Antarctica N/A N/A Australian Territory Antigua & Barbuda Antilles (Netherlands) Argentina Armenia Aruba Ascension Island N/A N/A Australia Austria Azerbaijai Republic Azores Bahamas N/A N/A Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Section 56:Part 18: PAGE 14

15 IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Burkina Faso Burundi Cambodia See Note 1 below. Cameroon Canada N/A N/A Canary Islands Cape Verde Cayman Islands Central African N/A N/A Rep. Chad N/A N/A Chatham Islands N/A N/A Chile China Christmas Islands N/A N/A Cocos Islands N/A N/A Colombia Comoros Congo Cook Islands N/A N/A Costa Rica Cote D ' Ivoire Croatia Cuba Cyprus (Not including Northern Cyprus) Czech Republic Democratic Republic of the Congo (formerly Zaire) Denmark Diego Garcia N/A N/A Djibouti Dominica Dominican Rep East Timor See Note 1 below. Ecuador Section 56:Part 18: PAGE 15

16 IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia (Federal Democratic Republic of) Falkland Islands N/A N/A Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada (inc Carriacou) Guadeloupe Guam N/A N/A. Guatemala Guinea Bissau Guinea Guyana Haiti Honduras Hong Kong N/A N/A Hungary Iceland India Indonesia Iran Section 56:Part 18: PAGE 16

17 IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Iraq Ireland (Republic of) Israel Italy (including Vatican City) Jamaica Japan Jordan Kazakhstan Kenya Kiribati N/A N/A Korea (PDR) North N/A N/A Korea Republic (South) Kuwait Kyrgyz Republic Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Madeira Malawi (The Republic of) Malaysia Maldives Mali Malta Marshall Islands N/A N/A Martinique Mauritania Section 56:Part 18: PAGE 17

18 IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Mauritius Mayotte Mexico Micronesia N/A N/A Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar (formerly Burma) Namibia Nauru N/A N/A Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue N/A N/A Norfolk Island N/A N/A Northern Marianas N/A N/A Norway Oman Pakistan Palau (The N/A N/A Republic of) Palestinian National Authority Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Section 56:Part 18: PAGE 18

19 IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Puerto Rico N/A N/A Qatar Reunion Rodriguez Island N/A N/A Romania Ross Island N/A N/A Russian Federation Rwandese Republic Samoa (US) N/A N/A Samoa (Western) San Marino N/A N/A Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands N/A N/A Somalia South Africa Spain (inc. Balearic Islands) Sri Lanka St Helena N/A N/A St Kitts & Nevis (formerly St Christopher) St Lucia St Pierre & Miquelon St Vincent Sudan Suriname Swaziland Sweden Section 56:Part 18: PAGE 19

20 IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togolese Republic (The) Tokelau N/A N/A Tonga Trinidad & Tobago Tunisia Turkey (inc Northern Cyprus) Turkmenistan Turks & Caicos Is Tuvalu N/A N/A Uganda Ukraine United Arab Emirates Uruguay USA N/A N/A Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (UK) Virgin Islands N/A N/A (USA) Wallis & Futuna N/A N/A Yemen (formerly Yemen AR and Yemen PDR) Zambia Zimbabwe Notes 1. Capped call pricing Section 56:Part 18: PAGE 20

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