Service hotline +49 (0)

Transcription

1 NEW SERVICE MANAGEMENT F O R I M P R O V E D P R O D U C T I V I T Y THROUGHOUT THE LIFETIME OF A SYSTEM.

2 Service hotline +49 (0)

3 A m achine t h at is dow n does not create income. teamtechnik. For high production output. teamtechnik is an international market leader in innovative production technology. We concentrate on realizing flexible assembly and test systems for automotive, solar and medical technology applications. Service has a high priority. After a system has been finally approved, we ensure that our customers achieve high levels of production output throughout the lifetime of the system. Service. We invest a great deal in this area. Today at teamtechnik more than 50 experienced service technicians guarantee rapid support. Over recent years, teamtechnik has systematically increased the number of staff in the Customer Service department. This highly motivated workforce is coordinated from a central and accountable management center. Support from teamtechnik means reliable production, original spare parts and the safest way to dismantle, convert or extend teamtechnik systems. Global. And therefore always nearby. The teamtechnik locations in Europe, the USA and Asia help our customers to achieve their international production output with the same standard of service worldwide. Whether they are in Freiberg, Beijing or Toronto from the supply of spare parts to efficiency engineering. Our service specialists are at work where our customers manufacture their products. As early as the realization phase, they optimize system requirements for worldwide application. These services are appreciated by production managers throughout the world.

4 SO THAT YOUR SYSTEMS ARE ALWAYS UP AND RUNNING. We work with you to analyze your individual service requirements and compile a service portfolio. This ensures that your systems are very productive and competitive and at the same time motivates your workforce. In practice this means maximizing production output, reducing downtime and ensuring a high level of operational safety.

5 SELECT FROM OUR SERVICE MODULES SERVICE MODULES I For high system availability. + Spare parts management: service parts and logistics + Service Hotline: 24-hour standby and service + Assistance provided where knowledge is insufficient and to correct operational errors + Maintenance under individual maintenance contracts + Repairs + Calibration + Production support + Remote service + Courses and on-site training as required SERVICE MODULES II Oversee changes to a production system. + Retrofit: Conversion, expansion and modernization + Efficiency engineering, process optimization, cycle time optimization + Capacity adjustment when unit numbers change + Set up for new variants + IT integration: Data flow between internal and external networks + Relocate or merge production branches We take care of everything: Disassembly, transport, customs formalities and ensuring your valuable system is operational at the new location Dynamic markets. For you that means: changes to unit numbers, variant production or changes to the product. We want to apply our expertise to supporting you through these adaptations. We carry out efficient upgrades and modifications to your existing system so that you can cope with new tasks.

6 MANAGEMENT SPARE PARTS SALES PROJECT PLANNING TECHNICAL SUPPORT BACK OFFICE CUSTOMER SERVICE FIELD SALES SERVICE TECHNICIAN SERVICE-BASE WELL-ORGANIZED. For quick service anytime, anywhere. The organizational structure of our Customer Services reflects the requirements of our customers: fast access to the relevant contact person and skilled personnel grouped in a dedicated department irrespective of whether we are ordering spare parts, fixing breakdowns via a remote connection or making complex modifications to your system.

7 YOUr BENEFIT. Our service is exceptional. Some examples which show that teamtechnik offers more than a standard service. We give more, because we know that your machine must keep going. + Express Service for rapid fault correction + Extended flexible service availability (such as agreed response times) + Deliveries with a warehousing approach to replacement and wearing parts + In the offer phase: systematic analysis of future service requirements with an analysis of weak points, faults and strengths. + Optimization of the production environment + Calibration and correction of relevant testing processes + Individually agreed service and maintenance contracts STAFF TRAINING. We pass our expertise on to our customers. Some examples from our training program which we make available worldwide: + Maintenance training (mechanical and electrical) + User training + Programmer training

8 teamtechnik. Sites throughout the world. teamtechnik controls a dense network of service providers from its headquarters. Round the clock. As you have a right to expect from us. Get in touch. Global and always nearby. At teamtechnik, you have access to a central contact person for all your questions regarding the services we provide. Germany/Europe Karl-Heinz Löfflath, Phone +49 (0) Karl-Heinz.Loefflath@teamtechnik.com USA Normen Noack, Phone , Normen.Noack@teamtechnik.com China Michael Haag, Phone , Michael.Haag@teamtechnik.com Service hotline +49 (0) Service Fax +49 (0) , service@teamtechnik.com Headquarters teamtechnik Maschinen und Anlagen GmbH Planckstrasse 40, Freiberg, Germany Telephone +49 (0) , Fax +49 (0) info@teamtechnik.com teamtechnik GROUP teamtechnik Die Fertigung GmbH, Freiberg, Deutschland teamtechnik Production Technology, Kraków, Poland teamtechnik Corp., Atlanta, USA teamtechnik Corp., Tucson, USA teamtechnik Production Technology Ltd., Suzhou, China teamtechnik Production Technology Ltd., Jintan, China Representations AND SERVICE Argentina, Brazil, China, Czech Republic, India, Italy, Korea, Malaysia, Mexico, Poland, Spain, Sweden, Taiwan, Thailand, UK, USA Get inspired for the future E teamtechnik GmbH