With Bosch Software Innovations ConnectedManufacturing Solutions.

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1 Production Performance Manager How to systematically improve machine availability. With Bosch Software Innovations ConnectedManufacturing Solutions. Software Innovations Photo: Bosch

2 The intelligent way to work with machine data Transparent and consolidated access to production and machine data is necessary in order to systematically improve machine availability in manufacturing. Photo: Bosch Production Performance Manager The Production Performance Manager is a production information and evaluation system. In near real-time, it collects production and machine data, combines it to produce a visual representation, and communicates defined events to the production worker, who may be involved directly or indirectly. Via its integrated Ticket Manager, the Production Performance Manager assigns rule-based tasks in electronic form, for example to initiate maintenance work or distribute aggregated production reports. With the Production Performance Manager, you have an overview of the current condition of individual machines as well as the production system as a whole. As a result, reaction times are shorter, tasks clearly assigned, and information constantly available. This new availability of data and direct feedback provides optimum support for your continuous improvement process. Benefits of the Production Performance Manager at a glance Better application of expert know-how Courtesy of optimized data access and central data analysis Flexibility without IT expertise So production experts themselves can implement use cases for machine monitoring Less downtime Thanks to live data analysis in one central place and the implementation of faster service processes 2 Production Performance Manager

3 Obstacles to improving machine availability Continuous improvement of production operations allows you to boost quality, cut costs, and increase output. All three aspects require needs-based action that doesn t waste resources. To guarantee this, companies today have to counteract a wide range of challenges in their day-to-day production activities: Visualizing production data In manufacturing, individual employees often cannot view production and machine data, which is distributed throughout a heterogeneous group of machines with a wide variety of systems. However, to optimize production, this data from machine control, say must be made easy for production experts to see in one consolidated place. Evaluating machine data without IT skills Data analysis usually lacks user-friendly solutions that can be implemented by the production experts themselves without involving the IT department. They should be able to directly create and evaluate flexible analyses for optimizing production. To do so, they need easy access to machine data that does not require any intervention in machine control. Introducing intelligent repair and maintenance management Machine downtimes and servicing at the wrong time lead to unnecessary costs and are a waste of resources. What you need instead is intelligent repair and maintenance management, which generates data from machine reports and delegates repair and maintenance orders to the appropriate employee. A knowledge database should provide support here so that the employee has ample and correct information for quickly carrying out the needed repair or maintenance. Visualize Review Act Evaluate Digital process for continuous improvement We have underpinned the Production Performance Manager with a digital process for continuous improvement from data visualization and evaluation to the determination of specific actions and review of historical data. As the users, people are always the focal point of this process. The software solution is tailored to their needs and the process can be conducted without any kind of media disruption. Each process step is mirrored in the functionalities of the software. Production Performance Manager 3

4 The Production Performance Manager: Overview of the functions in the software solution Visualizing machine data Every improvement process is based on a sound data foundation. The first step is to make the data visible. Taking machine data from various sources, the Production Performance Manager visualizes it at one central point. The measured values are depicted live in a time series and as machine feedback, and can be viewed anywhere in the factory on the employee s mobile device (PC, tablet, smartphone, etc.). Overview of the status of all connected machines (operating conditions, number of incidents, number of tickets). Work can be viewed in full-screen mode in order to keep precise track of certain values live. Measured values from various sources can be visualized in one view. Overview of all events that occur on one machine (e.g. incidents and further information). Evaluating measured data Users can evaluate the data themselves without any support from IT. Any amount of machine data can be selected that in the expert s opinion has potential for improving the machine s availability. In evaluating this data, users can turn to simple cause-and-effect analyses as well as rules that they can configure and activate to evaluate the machine data automatically. Users can also subscribe to notifications to stay directly informed of defined incidents. For an expanded analysis, users may simply save recently selected data as a URL and forward it to other employees. Figure: Users may opt to depict events on a timeline and can freely define various views. 4 Production Performance Manager

5 Taking action as needed and reviewing it with the Ticket Manager The Ticket Manager optimizes service processes through tickets specific to a field of expertise, allowing experts in that field to make a fast and targeted response to events such as machine failure. When a disturbance occurs, the system draws on aggregated machine notifications to automatically issue a ticket, which is added to a Kanban board overview. Tickets are assigned based on the situation: this means that only those employees with the appropriate skill set and the necessary responsibility for the affected machine receive the ticket. In addition to automatic delegation, every ticket also comes with an escalation mechanism. A user-/role-specific ticket list. Automatic ticket assignment (delegation and escalation). Creation of additional assistance for processing the ticket. Contains link to data that triggered it. Ticket processing Accept New ticket Create Return Done Close ticket Delegate Delegate Escalate Using qualifications and other information (e.g. shift plan), evaluate potential assignees who can resolve the issue. Escalate tickets to supervisors as well to get the best possible support. Management, e.g. To ensure continuous maintenance and expansion of the knowledge database for the repair and maintenance service, solution recommendations can be stored in the regional language. The service process history serves as a basis for consistent optimization, and standardized reports make it possible to quickly identify long-term benefits. Production Performance Manager 5

6 Summary of functionalities by user group Plant user Operator/Setter Production employees can read the live measured data and notifications that provide information on the condition of the machine they are operating. They are assigned tickets for processing disruptions and can track and update the status of the fault clearance. Monitor live condition Compare and evaluate data Access histoical data Change resolution hint Process ticket Expert Manufacturing planner or Process expert or Plant maintenance Configure rules Notification via Experts can define a wide range of actions for selected machines, e.g. conducting correlation analyses or configuring analysis rules and ticket creation based on machine data. Define ticket creation Add and manage qualifications Software developer Administrator Team lead/system administrator Add and manage devices Realize integrator The administrator manages the machines (hierarchy) as well as the grouping of employees (qualifications) and is the fallback for ticket escalation. Develop API extension is the basis for is working on Function Configure Connect Architecture The Production Performance Manager comprises a scalable modular system that is perfectly adapted to your requirements and can continuously be extended. Thanks to its open generic interface, you can quickly integrate machines, sensors, and other data sources in production IT into the software. And through a public API, it is possible to integrate third-party systems, too. Basic components Identity management and monitoring functionalities: machine KPIs and notifications, alerts, and simple rules. Machines Sensors Other existing production IT Shop floor Generic interface Expandable modules Full and integrated service process support with the Ticket Manager. Visual configuration of logical relationships and complex evaluation of machine KPIs and notifications with the Production Rules Configurator. Gateway Charts and rules Ticket Manager Identity management Public API (further modules) Production Rules Configurator 6 Production Performance Manager

7 Bosch: Your partner for connected manufacturing Industry 4.0 Create transparency. Increase productivity. Reduce costs. Software-based system and service platforms, such as those provided by Bosch Software Innovations, will play a major role in tomorrow s industrial manufacturing. They enable connectivity and communication between the machines and workpieces in production. Bosch Software Innovations provides suppliers as well as users in the manufacturing industry with innovative solutions. Our ConnectedManufacturing Solutions for connected production and logistics collect, visualize, and analyze machine, process, and sensor data. They help to translate this data into meaningful information, which in turn provides the basis for deriving rules- and process-based measures. The resulting increase in transparency facilitates a targeted optimization of the production and logistics processes along the entire value chain. For example, quality monitoring of transport units reduces waste and detecting machine faults early on makes it possible to schedule maintenance in advance. For us, Industry 4.0 means developing intelligent, connected solutions that allow you to manage your production and logistics challenges reliably both now and in the future. Put your trust in the many years of experience and the flexible and modular solutions offered by Bosch Software Innovations. The Bosch IoT Suite technological foundation for Industry 4.0 solutions The Bosch IoT Suite provides the technological basis for our ConnectedManufacturing solutions. This open software platform for the Internet of Things (IoT) makes it possible to quickly and easily build, implement, and operate cloud-based and highly scalable IoT applications. Because of the way devices, users, companies, and partners interact on one platform, innovative and future-ready solutions for new business models can be developed easily for example, Industry 4.0. There are several options to deploy these solutions depending on the customer s needs: in the Bosch IoT Cloud, in the customer s IT environment, in a public cloud environment, or in a hybrid configuration. The Bosch Group years of manufacturing experience The Bosch Group is one of the world s leading technology companies. Bosch drives Industry 4.0 forward both as a leading user and a leading provider. For many years, Bosch has offered products and solutions that support machinery and component manufacturers as well as manufacturing companies in all processes along the entire production value chain. With its broad portfolio, the Bosch Group is represented in all relevant Industry 4.0 product categories: from hardware to sensors and software through to integrated system solutions. Production Performance Manager 7

8 Bosch Software Innovations, the Bosch Group s software and systems house, designs, develops, and operates innovative software and system solutions that help our customers around the world both in the Internet of Things (IoT) and in the traditional enterprise environment. We place particular focus on the topics of mobility, energy, manufacturing, and building. The Bosch IoT Suite is Bosch Software Innovations comprehensive toolbox in the Cloud. The software package, which is provided as Platform as a Service (PaaS), allows the interaction of devices, users, companies and partners on a centralized platform. This enables the development of innovative and future-oriented solutions for new business models. With some 600 associates worldwide, Bosch Software Innovations has locations in Germany (Berlin, Immenstaad, and Stuttgart), Singapore, China (Shanghai), and the United States (Chicago). More information can be found at The Bosch Group is a leading global supplier of technology and services. It employs roughly 375,000 associates worldwide (as of December 31, 2015). According to preliminary figures, the company generated sales of more than 70 billion euros in Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2015, Bosch applied for some 5,400 patents worldwide. The Bosch Group s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is Invented for life. Additional information is available online at and Europe Bosch Software Innovations GmbH Schöneberger Ufer Berlin Germany Tel Fax Americas Bosch Software Innovations Corp. 161 N. Clark Street Suite 3550 Chicago, Illinois 60601/USA Tel Fax Asia Bosch Software Innovations c/o Robert Bosch (SEA) Pte Ltd. 11 Bishan Street 21 Singapore Tel Fax /2016 FE