Inspired Partnership. Software Support Directed by You

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1 Inspired Partnership Software Support Directed by You

2 PARTNERSHIP YOUR GUARANTEE Investing in new test and measurement equipment in today s fast-moving, competitive world is serious business. In addition to selecting equipment based on price and performance, the buyer must consider the level of support and services on offer. Our expertise lies in the innovative engineers that design and improve the software, the highly technical application engineers that support the product, and the service technicians that troubleshoot, repair and calibrate the equipment. When you buy from Brüel & Kjær, you not only buy products that meet the highest standards in quality and performance, but you also buy the most comprehensive global network of service and support in the sound and vibration business. Benefits Always work with the latest state-of-the-art equipment Easy budgeting and no unexpected costs through annual subscription renewals Peace of mind by securing your equipment s ability to grow with demands Immediate assistance for your technical questions Access to PULSE user groups and special events Special offers Inspired Partnership

3 Invest in Innovation Housing over 90 engineers involved in R&D, Brüel & Kjær is in the business of innovation, and always has been. Our record of innovation speaks for itself from the Heterodyne Analyzer (1968) to the first PC-based multi-analyzer. We have 47 national patents and 14 additional patents pending, proof of the creativity of our employees throughout the years. As original manufacturers of our equipment, we possess the expertise, and proprietary knowledge of how to manufacture, test and maintain our solutions. In fact, we don t consider any of our solutions to be customer-ready unless they ve undergone a stringent series of tests and validation based on typical measurement scenarios developed from your needs and expectations. Only then does our Quality Assurance department give its seal of approval. PULSE TM software is no exception, having undergone more than hours of quality assurance testing. Beyond this, we want to ensure that you get the most out of your solution throughout its lifetime and peace of mind beyond the actual purchase. Our Software Maintenance and Support Agreement is designed to do just this. A partnership between yourself and Brüel & Kjær, it s a way to invest in innovation, keep ahead, and secure your future. PULSE TM The Right Choice It takes years to appreciate the wisdom of decisions. Seven years ago, Brüel & Kjær made the decision to move from dedicated DOS or UNIX-based hardware analyzers to Microsoft Windows. Three years ago, we choose to use the PC s Pentium processor for real-time DSP calculations and Ethernet technology over proprietary DSP and communication hardware. This clear understanding of our customers needs and commitment to meeting their expectations has made the PULSE TM platform our most successful analyzer ever, with over 5000 systems delivered worldwide. In addition to receiving new software versions with increased capability and new features, we receive world-class application and software support from experts in the field of acoustics and vibration. Mr. Normand Duhaime STM (Montréal Transport Commission) Brüel & Kjær Directed by You

4 My company has just upgraded our computer operating system, will my software still work? My laptop just died! Can I transfer my software to the new one? Is it OK to apply the new operating system updates? My colleague just left the company and I inherited this system. How do I make a measurement? Our measurement needs have changed. Can I change my license to suit? Our customer requires that I test to the latest standard. How can I be sure that my software complies? Inspired Partnership

5 PEACE OF MIND What you Get Automatic receipt of latest software enhancements and improved functionality Detailed upgrade instructions Access to technical application support via telephone, fax, and Webex web conferencing Technical support on PC, hardware and software issues Extensive agreement period from 1 (one) to several years according to your requirements Systematic reminders and automatic renewals Product brochures and release news Your own personal license authorisation code(s) for your unique software Software Installation and Getting Started manuals License fulfilment guide Special product promotions and offers PULSE Knowledge Library The PULSE Software Maintenance and Support Agreement (M1) This agreement 1 is available as a part of a new system or software purchase or as a renewal of an existing agreement. The duration of the agreement is normally 1 year. 1 Current Brüel & Kjær system/software owners who have not owned an M1 agreement or who have not renewed a previous M1 agreement and are, therefore, behind on the latest software can subscribe to a Software Maintenance and Upgrade Agreement (M2). Avio s relationship with Brüel & Kjær dates back over thirty years. I have always worked with their products and they are the world leaders in sound and vibration technology. Coupling this with the superb local service and support we receive, it was natural for us to chose a Brüel & Kjær solution based on their PULSE hardware platform. Mr. Mario Plancher Experimental Dynamics Laboratory, Avio S.p.A Brüel & Kjær Directed by You

6 THE COMPLETE SOLUTION Extended Hardware Warranty If an instrument requires repair or adjustment, our skilled technicians are on hand to do the necessary work. With an extended hardware warranty agreement, you can eliminate the risk of unexpected repair costs and extend the factory warranty period up to five years after purchase. In addition, we offer a 3-day turnaround option for those who cannot afford downtime on their system. With this agreement you will be up and running within 3 business days of a failure. Installation It is very important that you get up and running successfully with your new equipment. To achieve this we supply all products with detailed product documentation and we strive to make our solutions easy and intuitive to use. However, in some cases, especially with our more comprehensive systems, it may be beneficial to get the assistance of Brüel & Kjær project engineers and application specialists. Therefore, we offer on-site installation and site acceptance test if required. Calibration Regular calibration is not just an investment in quality, but also a source of real cost saving by minimising the cost of errors due to faulty or inaccurate measurements. We offer a comprehensive range of calibration services, all documented, traceable and performed in accordance with the relevant standards. Our calibration laboratories are accredited in many regions, fulfilling the requirements of ISO, A2LA and other standards. We also offer primary calibrations for transducers through the Danish Primary Laboratory of Acoustics (DPLA). Seminars and Courses Through our knowledge centre, Brüel & Kjær University, we build and spread sound and vibration related knowledge worldwide by means of seminars, advanced courses and product training covering a broad range of applications, theories and products. For a complete program visit our website at Support We offer a variety of technical literature that helps you understand the applications, the products and the theory behind sound and vibration measurements. Most of this literature is available in both printed and electronic form and can be found on our website With a Software Maintenance and Support Agreement or a Help Line agreement you also get access to technical support through Brüel & Kjær s worldwide service network. Global Service Brüel & Kjær can provide these services wherever you are in the world. We employ approximately 100 people in 21 service centres throughout America, Europe and Asia. We re never further away than your local sales representative or service centre, so help is always at hand in your local language. Ordering Information M1-Type No.: Available with purchase of new systems and renewal of active contracts M2-Type No.: Available to customers holding expired contracts Type No. - EW1: Extended Hardware Warranty, one year extension Type No. - CAF: Accredited Calibration Inspired Partnership

7 PULSE ROOM TO GROW Brüel & Kjær Directed by You

8 Service and Technical Support To ensure that you receive the full benefit of your equipment, Brüel & Kjær offers worldwide service and support including accredited calibration, on-site traceable calibration, installation, software maintenance and upgrade contracts, product training, and application courses. Literature We offer a comprehensive range of high-quality literature that includes User Manuals, Product Data Sheets, Brochures, Application Notes, Bulletins and the Brüel & Kjær Magazine. Contact Us If you would like any further information, please contact your local Brüel & Kjær sales representative. Internet We re never further away than BG HEADQUARTERS: DK-2850 Nærum Denmark Telephone: Fax: Australia (+61) Austria (+43) Brazil (+55) Canada (+1) China (+86) Czech Republic (+420) Finland (+358) France (+33) Germany (+49) Hong Kong (+852) Hungary (+36) Ireland (+353) Italy (+39) Japan (+81) Republic of Korea (+82) Netherlands (+31) Norway (+47) Poland (+48) Portugal (+351) Singapore (+65) Slovak Republic (+421) Spain (+34) Sweden (+46) Switzerland (+41) Taiwan (+886) United Kingdom (+44) USA (+1) Local representatives and service organisations worldwide

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