Extend and optimize the life of your plant the modular Life Cycle Service portfolio

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1 Extend and optimize the life of your plant the modular Life Cycle Service portfolio SIMATIC PCS 7 process control system

2 For planning security and availability: your plant in the best of hands SIMATIC PCS 7 process control system handles all of the demands pertaining to the process industry. It helps optimize operating costs, protect investments, and guarantee plant availability. Our Life Cycle Service portfolio offers a wide range of services that can be used as required, for your plant. This can help support you in securing your available and serviceable installed systems over the long term. In addition, our portfolio maintains your plant values and efficiency over its complete lifetime. Life Cycle Service In process-related plants and systems, life cycle service is indispensable. It guarantees that the functionality of the process control technology is completely maintained over a defined time period, with optimized costs. Planned modernization measures are necessary, as the widespread use of PC systems, which are being continually further developed, is creating considerable pressure to innovate in the automation environment. Ensuring that all of the functions of our stateof-the-art SIMATIC PCS 7 process control system are maintained and can be further expanded, we can offer you a professional service concept with flexible service packages. A tailored approach always provides the best fit, therefore we can create individual service packages, which are optimally aligned to your specific requirements. As a consequence, we create a common basis for: Modernization and service costs can be planned Increased plant availability Investment protection and securing the serviceability including modernization and/or upgrade of the plant or system Optimum technical support of the systems Guaranteed availability of spare parts Integrated success factor With Totally Integrated Automation (TIA), we are the only supplier that can offer a seamless portfolio of products and systems optimally harmonized and coordinated with one another for all levels of industrial automation. Combining development, production and support services in one company, we can create the optimum preconditions for a seamless obsolescence management. Ensuring that the consequences of obsolescence and presenting the lowest risks possible, we will provide well-conceived solutions as well as seamless support and spare part procurement strategies. Together, we will create a substitution solution, forming a solid basis for many years of serviceable and functional safety, and available products, systems, and plants. This solution also allows costs to be planned in advance. 2

3 On the safe side from the very start When making decisions regarding the construction, modernization, or expansion of plants and systems, not only the initial investment costs are critically reviewed, but the Total Cost of Ownership (TCO). The costs that are incurred in the operational phase of process-related plants, e.g. for support, service, and maintenance or modernization, represent a significant percentage of the overall life cycle costs. The decision to go ahead with an investment project often depends on the result of extensive operating cost analysis. The process control technology has a significant impact on the optimization of important company processes and in the reduction of the overall operating costs. Design for the life cycle The process control-related solution based on the SIMATIC PCS 7 process control system is therefore a decisive lever when it comes to cost-effectiveness, which already takes effect in the first engineering steps. Based on defined engineering standards, it is ensured that the automation software is well prepared for future upgrades we call this Design for Life Cycle. The seamless interaction between SIMATIC PCS 7 and the Life Cycle Asset Information Management System Comos will furthermore ensure the global standardization of engineering processes and the uniform management of planning data. All of the hardware components, along with the software from the SIMATIC family, are subject to strict rules regarding a defined life cycle support. This will ensure future safety. 3

4 Service requirements of the process industry Every process-related plant is unique, therefore reflecting in its service requirements. The requirements placed on a range of services correspondingly differ depending on the particular plant. We have identified four basic requirement profiles based on our many years of experience from automation in the field. The risk of obsolescence increases significantly with a reactive service strategy (i.e. without an LCS contract). The resources and money required for upkeep and covering risks fluctuate and are difficult to plan. Cumulated service costs Obsolescence risk Service costs p.a. Year 4

5 Customer requirements...plus Maintaining the value of the plant...plus Securing serviceability Securing obsolescence management...plus Securing software updates Securing plannable life cycle costs Upgrade update DL (incl. HW, SW) Securing fast plant support Securing plant availability Plant-specific information service Spare parts inventory (option) Preventive measures Fast deployment of service personnel locally for the plant Access to technical product support Access to current product information The requirement profiles Basis requirement Fast and reliable plant support using service personnel Maintaining value and plant availability Additional measures to secure plant availability and preventive maintenance to maintain the value of plants and systems Serviceability and obsolescence management Obsolescence management coupled with spare parts logistics concepts to ensure that the plant or system can be serviced and/or modernized Defined upgrade concept and cost capping Firmly specified hardware and software upgrades to ensure that plants reflect state-of-the-art technology that can be serviced and to secure calculable costs over the complete life cycle right from the very start 5

6 The choice is yours: tailored service packages We can offer you a comprehensive portfolio of services for all systems and product groups of automation technology. Thanks to its modular structure, our portfolio can be optimally adapted to the life cycle and plant or system requirements. It also fulfills the widest range of requirement profiles. Our services are completely aligned and individually tailored to address your requirements. As a consequence, the modular range of SIMATIC PCS 7 Life Cycle Services covers the various requirement profiles of the industrial environments. The basis services, such as access to online or technical support, are supplemented step-by-step using additional modules. For a preventive service strategy (with LCS contract) the risk of obsolescence remains at a low level. The costs and resources for upkeep and risk coverage are optimized, constant, and can be planned. Cumulated life cycle service costs Life cycle service costs p.a. Obsolescence risk Year 6

7 Contract modules Basis Life Cycle Service Extended Life Cycle Service Modernization updates/upgrades Software update service Standard service Maintenance service Spare parts inventory (option) Obsolescence management (information service) Inspection and maintenance Standby service repair Basis services Options Extended service time 24/7 Software update services Extended exchange option Asset optimization Agreed technical support Remote services Four modules represent the basic pillars of our service portfolio: Standard service > service and support, standby service, repair Maintenance service > inspection and maintenance Basis Life Cycle Service > spare parts supply plus obsolescence management Extended Life Cycle Service > update and upgrade service The service modules that are individually compiled are contractually defined with a specific scope of services. This helps secure the plant productivity over the long term and also guarantees you transparent costs. If a plant should change, service contract management permits you to make the appropriate modifications to the contract. Further, in addition to the current documentation, it also includes measures regarding planning and controlling the performance. These four modules can be individually supplemented by additional services: Extended service times, e.g. 24 hour service Software update service Asset optimization Prioritized technical support Remote service 7

8 Perfectly conceived for individual plant requirements: the four modules Standard service You can rely on high production quality, strict quality checks and continuous optimization with products and systems from Siemens. Our seamless service and support provides quick and competent help when it comes to questions about the application or faults that may occur. Using manuals, operating instructions, FAQs and general product information, our online support provides you with the first line of help. Depending on the scope of the contract, technical support by telephone is also available 24 hours a day. Escalation mechanisms ensure optimized response times and permit even more complex cases to be processed. You will receive individual support for your technical questions and queries, as well as comprehensive and competent support. This is true for all current products or those that are no longer available. The deployment of service personnel locally on-site is an additional efficient form of support, which we can offer within the scope of Life Cycle Service contracts. Qualified personnel or specialists from our certified partner companies carry out diagnostic and troubleshooting work on your plant or system efficiently and within the contractually agreed times. The global Siemens network ensures fast service and high plant and system availability around the globe. All of the work carried out is precisely documented in the form of service call reports that can be subsequently tracked. On-site, response and service times can be individually agreed and precisely harmonized and coordinated to address the specific requirements of your plant or system. 8

9 Maintenance Service If, in addition to a high degree of availability, you also wish to maintain the value of your plant or system, we can offer you preventive maintenance services. The highest degree of system availability can only be achieved if the plant or system, after professional installation, is appropriately operated and maintained as specified. Flexible and preventive service measures are increasingly replacing the classic inspection according to rigid service & maintenance schedules. Condition-based maintenance concepts are far more efficient and cost-effective. Using characteristic data, the actual load or degree of wear of individual components is identified and the period of time that the component can still reliably operate is determined. SIMATIC PCS 7 has wellproven and mature condition monitoring and maintenance tools, which support this proactive monitoring using real-time condition analyses. Possible incorrect functions can be predicted and the appropriate corrective measures performed during scheduled maintenance. Service level agreements can be made using performance indices (Key Performance Indicators KPI). These are measureable and can be verified, so that your plant or system is secure and productive. Your advantages with long-term inspection and maintenance contracts: Non-scheduled downtimes are reduced The value of your plant or system is maintained Performance can be possibly increased Basis Life Cycle Service A well-conceived spare parts logistics and an efficient obsolescence management always keeps your plants and systems in a serviceable state therefore forming a solid basis for modernization and expansion, whenever you decide to do this. The basis Life Cycle Service includes all of the services previously described and this extends the portfolio to include spare parts logistics and obsolescence management. This begins with the provision of current, plant-specific information on the availability of technical components and can extend to encompass the complete planning and administration of modernization work. Maintaining a stock of the appropriate spare parts is decisive for smooth plant and system operation. Whether a central or regional stock, at your facility or for a cluster of plants, you can obtain original spare parts, wherever and whenever you require these. 9

10 After the products have been actively marketed, spare parts are always available within the defined time periods, when it comes to SIMATIC components. Thanks to our especially strategic setup, we manufacture almost 100% of all of the module components ourselves and manage product obsolescence in our own company. The obsolescence management is completely integrated in our product life cycle management. As a consequence, we reduce the residual risk of nonavailability of individual components to almost zero. Applying part stocking strategies in conjunction with obsolescence management, you can secure the availability of components within contractually defined parameters and modernization schedules. Extended Life Cycle Service You now know today, what is in store for you, tomorrow. With the extended Life Cycle Service, hardware and software upgrades are included at fixed costs over a defined time period. Keeping and maintaining all of the process-related functions and comprehensive planability of the total cost of ownership; whoever appropriately extends their Life Cycle Service contract will obtain a good sense of security over the complete life cycle of the plant or system. Intelligent modernization and migration mechanisms must be fully utilized as PC operating systems, process control technology, and application software cannot continue running on existing hardware for unlimited lengths of time. Within the lifetime of a plant, system components, in some instances, will be replaced several times and process control system software will be upgraded. Within the scope of our service contracts, we offer individual modernization concepts so that the user-specific automation software can cope smoothly with all of the migration steps. This will secure more functions for an even higher plant productivity. With Siemens and SIMATIC PCS 7, plan a secure future for your process control system: Software updates are secured Full spare part availability for the process control system System functionality is maintained Functional expansions can be made any time 10

11 Depend on individual agreements and a strong partner The process control system is the core of each and every process-related plant or system. Wanting to safely and reliably operate plants and production over a long period of time, requires extensive support for process control systems. This is precisely what our Life Cycle Service for SIMATIC PCS 7 offers you. You have the choice, as the service contracts can be individually configured, and we can help in this decision-making process. Whether you require basic supply to secure fast plant support, or you decided on an all-encompassing care package, you will always profit from our life cycle service portfolio. Increase your plant availability Standby services, spare part concepts or preventive maintenance measures have just one objective: minimized downtimes for increased productivity. Reduce your total cost of ownership Profit from having less capital tied up through less inventory and lower personnel costs, with higher service reliability. Decide on planning security Together with us, plan modernization steps for the years to come and always remain fit for flexible expansions with predictable costs. Concentrate on your core business Our specialists will handle important activities for you: from service standby through preventive maintenance up to comprehensive modernization. 11

12 Additional information: Siemens AG Industry Sector Industry Automation P.O. Box NUREMBERG GERMANY Subject to change without prior notice Order No.: E20001-A231-P280-X-7600 Dispo WÜ/31026 MI.AS.PS.XXXX WS Printed in Germany Siemens AG 2011 The information provided in this brochure contains merely general descriptions or characteristics of performance which in actual case of use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners.

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