Bühler Die Casting Customer Service
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1 Bühler Die Casting Customer Service
2 Program Overview of Bühler AG Overview Bühler Die Casting Die Casting product portfolio and business drivers Customer Service Die Casting worldwide Service products worldwide 2 Bühler Die Casting Customer Service
3 Bühler at a glance. Global market leader with strong roots in local markets. Technology partner for machines, systems and services for processing basic foods and for producing high-quality materials. Group turnover (sales) 2014: CHF 2,332 million. Over 10,600 employees worldwide. Present in over 140 countries. 80 own service stations. Manufacturing sites around the world. Consistently high quality standard worldwide. 100 % family owned. 3 Bühler Die Casting Customer Service
4 Bühler process technologies. A portfolio with a logic and leading position. Grain Processing Wheat / maize Ingredients / feeds Food & feed safety Deep Processing Pasta & Extruded Products Confectionary Dough Pasta / cereals Nutrition Cocoa Cocoa powder Chocolate Advanced Materials Pigments Printing inks / coatings Plastics Thin Films Die Casting Aluminum components Casting Grinding Dispersion, mixing Drying, cooking, shaping Material expertise 4 Bühler Die Casting Customer Service
5 In the region for the region. Global presence. 5 Bühler Die Casting Customer Service
6 Bühler. Divisions and Business Units. GRAINS & FOOD Grain Milling Grain Logistics Sortex & Rice Value Nutrition Consumer Foods ADVANCED MATERIALS Die Casting Grinding & Dispersion Leybold Optics 6 Bühler Die Casting Customer Service
7 Bühler Die Casting. Milestones of Die Casting Technology New manufacturing facilities in China Ecoline is introduced on the market Brescia Presse is acquired Lost Core Technology Ecoline is introduced on the market Joint venture with JSW, Japan Carat, 2-platen technology 2006 Prince Holland, USA is acquired Start of manufacturing in the USA 1996 Second generation of the SC series Large-scale machines with SC technology SC series with first digital real-time control of the casting process in the world Datacess / Processtrol control and monitoring system Patented shot system, Parashot Machines with electronic controls First die casting machine. 7 Bühler
8 Bühler Die Casting. Figures that speak for themselves More than 7000 die casting systems supplied years of experience in the design and construction of die casting systems. Almost 1000 die casting foundries rely on Bühler 1000 day in, day out A total of 1900 patents granted and applied for, of which 100 in Die Casting. Some 25% of all die cast 25 components produced worldwide are made on Bühler systems. 5 Bühler invests 4 to 5% of total sales annually in research and development. 200 Every year, 200 cold-chamber die casting systems leave the production halls of Bühler. Global manufacturing capacities over 250 u /year. 8 Bühler Die Casting Customer Service
9 Bühler Die Casting Machines. The right technology for every application. Locking Force / Part Size Ecoline kn. 4 sizes. More than 150 units. Carat kn. 13 sizes. Lean, compact, extended. More than 200 units. Evolution kn. 7 sizes. Lean, compact, extended. More than 2000 units. Part Complexity / Flexibility of Production 9 Bühler Die Casting Customer Service
10 Bühler Die Casting. Global partner - local and professional. Hiroshima [JP] 10 Employees o o o o Factory, Engineering, Training, Customer Service, Technology Application Center. o Holland MI [USA] Uzwil [CH] Bangalore [IN] Wuxi [CN] 80 Employees 160 Employees 20 Employees 100 Employees Factory, Training, R&D Engineering, Customer Service, Technology Center Factory, Engineering, R&D, Training, Customer Service, Technology Center Factory, Engineering, Training, Customer Service, Technology Center Factory, Engineering, Training, Customer Service, Technology Application 10 Bühler Die Casting Customer Service
![o Holland MI [USA] Uzwil [CH] Bangalore [IN] Wuxi [CN] 80 Employees 160 Employees 20 Employees 100 Employees Factory, Training, R&D Engineering,](/docs-images/42/15023443/images/page_10.jpg "Customer Service, Technology Center Factory, Engineering, R&D, Training, Customer Service, Technology Center Factory, Engineering, Training, Customer")
11 Business Drivers: Growing car market and light weight solutions 11 Bühler Die Casting Customer Service CONFIDENTIAL
12 Business Drivers: Light weight solutions Audi A8 12 Bühler Die Casting Customer Service
13 Bühler Die Casting. A Well-Coordinated Portfolio. MACHINES / SYSTEMS SERVICES PROCESS TECHNOLOGY Carat Evolution Ecoline Automation Solutions Basic Services Advanced Services Individual Services Structural Lost Core Engine Block Production 13 Bühler Die Casting Customer Service
14 Service Organisation worldwide 14 Bühler Die Casting Customer Service
15 Service Organization worldwide Availability of Bühler service technicians worldwide Workshops for revisions: Bühler Prince/ USA Bühler Brescia/ IT Bühler Wuxi/ China Employees: 140 total; Customer Service 19 Customer hotline for technical support: 24 hours; 7 days spare parts are available in worldwide stocks, shipment on the same day Customer Service products: repairs, revisions, updates, start ups, process optimization etc. 15 Bühler Die Casting Customer Service
16 Service Organization Europa Overview Service Organization in: Uzwil/ CH Viernheim/ DE Brescia/ IT Salzburg/ Austria Stocks: Switzerland: 6600 parts on stock Germany: 4500 parts on stock Spare Parts: Deliverable in Europe within/ latest 48 hours Bühler Mobile Car: Germany closer and faster at the customer Customer Service Products in Europe: Repairs, Revisions, Retrofits, Start-ups, etc. 16 Bühler Die Casting Customer Service
17 Service Organization USA Overview Bühler Die Casting USA; before Prince Location: Holland, Michigan Employees: 116 full time employees, 21 employees in the CS Customer hotline for technical support: 24 hours; 7 days Onsite Spare parts Regular Preventative Maintenance According to OEM s Recommendation Preformed by BuhlerPrince Specialists and/or Locally Hired Maintenance Technicians CS Products: similar product portfolio as in Europe with specific local adjustments (Repairs, Revisions, Retrofits etc.) 17 Bühler Die Casting Customer Service
18 Service Organization ASIA/ CN Overview Bühler Die Casting ASIA/ CN Location: China, Wuxi Employees DC CS BCHI: 25 Customer hotline for technical support: 24 hours; 7 days Parts for 1.5 Mio CHF on stock CS Products: Total case contract (Version A & B), Annual Check, Annual maintenance, training, trouble shooting individual 18 Bühler Die Casting Customer Service
19 CS Product Portfolio Bühler Services Maintenance contract Bühler Individual Services Foundry optimization Productivity improvements Updates and Reconditioning Preventive Maintenance Process optimization Engineering Bühler Advanced Services Training Technical Support Spare parts Bühler Basic Services Insatallation and Start up 19 Bühler Die Casting Customer Service
20 Revisions and Retrofit Bühler Brescia: Location: Brescia in North Italy 3600 m 2 production area 30 employees Machine tools: fully equipped, capable to handle DCM up to 2500 tons locking force Cleaning and painting areas Taylor made solutions 20 Bühler Die Casting Customer Service
21 Revisions and Retrofit Advantages: Experience & professionalism Cost effectiveness at highest quality Compatibility granted Safety standards Availability of service and spare parts Bühler original spare parts Cost effectiveness and technical optimized solutions for every budget 21 Bühler Die Casting Customer Service
22 Revisions and Retrofit Revisions Toggle revisions Mechanical revisions Hydraulic revisions Injection revisions Special customer requirements are possible 22 Bühler Die Casting Customer Service
23 Revisions and Retrofit Procedure for General Overhaul 1/2 (at Bühler Brescia) Delivery to Bühler Brescia plant Equipment is cleaned Complete disassembly Assessment of all individual parts Reconditioning of the components 23 Bühler Die Casting Customer Service
24 Revisions and Retrofit Procedure for General Overhaul 2/2 (at Bühler Brescia) Standard components are exchanged if reconditioning is not possible or feasible On-site assessment by the customer Installation Functional check at manufacturer Painting / transportation / start-up at customer s site / short briefing and training 24 Bühler Die Casting Customer Service
25 Service Products Retrofits Update for controlling system A high degree of availability thanks to tried and tested hardware Simple, intuitive handling A high degree of reproducibility from shot to shot The ability to adapt to individual requirements Additional functions and interface Customized functions 25 Bühler Die Casting Customer Service
26 Service Products Event Analyzer 1. Introduction of the Event Analyzer - Tool to analyze the production of the dcm/ cell. - Bühler analyze the production regarding errors and break downs of dcm. - The result is send with or without an comment to the customer. 2. Advantages of the Event Analyzers - Reduction of downtime. Reduction of costs! - Reduction of the service costs through a regular maintenance and improvement Unplanned downtimes costs a lot of money! - Regular buildup of the dcm history Identification, reaction and planning of maintenance work. 26 Bühler Die Casting Customer Service
27 Service Products Event Analyzer 27 Bühler Die Casting Customer Service
28 Service Products Trainings Trainings for customers in Uzwil: Process optimization for Die Casting machine Machine settings Datanet for Die Casting machine Ecoline Training Hydraulic training for Die Casting machine Electronic training for Die Casting machine Die design training for Die Casting machine Hydraulic training for Die Casting machine Electronic training for Die Casting machine 28 Bühler Die Casting Customer Service
29 5 reasons for Bühler Customer Service Fast spare parts delivery and worldwide availability Worldwide availability of service technician 6 a.m. 20. p.m. technical customer hotline Well established Customer Service product portfolio Technical customer trainings 29 Bühler Die Casting Customer Service
30 30 Bühler Thanks a lot!
31 Service Hotline worldwide 1nd Level; Support: Support from Service Technician on site 2nd Level; Service Hub USA Michigan (English speaking) Countries: USA, Canada, Mexico Services: Technical support by phone Delegation of service engineers to USA, Canada and Mexico Deliver of spare parts 6 a.m. 20 p.m. technical support hotline 1nd Level; Support: Support from Service Technician on site 2nd Level; Service Hub Germany & Austria +49 (6204) Germany (German speaking) Austria (German speaking) Countries: Germany, Austria, Poland, Czech Republic, etc. Services: 2 nd Level Technical support by phone Delegation of service engineers to Germany, Austria, Poland, Czech Rep. Deliver of spare parts 6 a.m. 20 p.m. technical support hotline 1nd Level; Support: Support from Service Technician on site 2nd Level; Service Hub China, Wuxi (Chinese & English speaking) Countries: China Services: 2 nd Level Technical support by phone Delegation of service engineers to China Deliver of spare parts 6 a.m. 20 p.m. technical support hotline 3 rd level Service to all Hubs and first level to «Rest of World» Service Desk Hub Switzerland, (english, german, french, italian speaking) Services: 3 rd Level Technical support by phone Delegation of service engineer 6 a.m. 20 p.m. technical support hotline Warranty and Repairs center Delivery of spare parts Important: All customers which not concerns to the countries in 2 nd Level have to call directly the number for the 3 rd Level support in Switzerland: Bühler Die Casting Customer Service
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