GLOBAL SERVICES. reliable. precision. H I G H V O LTA G E TEST SOLUTIONS

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1 GLOBAL SERVICES reliable. precision. H I G H V O LTA G E TEST SOLUTIONS

2 2 Partnership COMPETENT PARTNERSHIP THE CUSTOMER IS OUR SERVICE PARTNER This is central to our philosophy. But a philosophy alone is meaningless unless it is implemented in daily activities. This applies to all aspects of business but especially to our global service organization. In this partnership, we want to share with our customers our years of expertise and knowledge in high voltage testing and measurements. EXPEDITIOUS ATTENTION AND EXPERT SUPPORT Even the best products require periodic maintenance and service to ensure problem-free operation. We take both the quality of our products as well as the quality of our service very seriously. In order to achieve maximum efficiency and utilization of your test system, we offer comprehensive services for Haefely, Hipotronics, Tettex and many outside brands which are customized to your requirements. Due to our professional services, a huge return on investment is assured by the optimization of performance, reliability and availability of your equipment.

3 International Service Organization 3 INTERNATIONAL SERVICE ORGANIZATION HAEFELY HIPOTRONICS has a worldwide network of representatives and local service points providing a wide range of services way beyond standard customer support for sales and after-sales inquiries. Highly skilled and experienced customer support teams guarantee you seamless worldwide service for all our products. Their high level of knowledge is reinforced by continuous, comprehensive product and service training sessions in collaboration with the respective development and production areas as well as our quality management team. In addition to general hotline services, product application training, engineering consulting, assistance with spare parts, repairs and periodical maintenance, there is a wide range of calibration and upgrade services available for our customers all over the world. OUR WORLDWIDE SERVICE NETWORK THINKING GLOBALLY MEANS PROVIDING SERVICE LOCALLY coming soon Local service points Global service coverage

4 4 Range of Services OUR SERVICES WILL KEEP YOUR EQUIPMENT AND SYSTEMS CONTINUOUSLY WORKING AT THEIR BEST

5 Range of Services 5 COMPLETE RANGE OF SERVICES Installation & Commissioning Onsite Installation Onsite Commissioning Spare Parts, Rentals & Repairs Onsite Repairs In-house Repairs Rental Equipment Spare Part Services Calibrations & Testing Service Performance Tests & Calibrations Performance Checks In-house Testing Modernizations & Upgrades Software Upgrades Hardware Upgrades Refurbishments System Integration & Relocation Integration of Used Equipment Relocation of Used Equipment Disposal & Recycling Inspections & Maintenance Inspection & Evaluation Maintenance Services Customer Support, Training & Consulting Hotline & Service Operator Training Application Training Lab Design Consulting Seminars on HV Testing & Measurements Simulation Services, Application & Engineering Support

6 6 Global Services GLOBAL SERVICES INSTALLATION AND COMMISSIONING During the installation, integration and operation of a new test system, a variety of special services are involved. Given our decades of experience with high voltage test facilities and laboratories, we offer a wide range of onsite services designed to the specific needs of our customers with regard to the erection and commissioning of new equipment and systems. REPAIRS, SPARE PARTS AND RENTALS We offer long-term availability of original spare parts and extensive repair services to protect your investments. In case of a repair or a replacement we have a large number of rental measuring and control devices available which can be supplied to you during the time of the repair of the faulty equipment. CALIBRATION AND TESTING SERVICES The calibration laboratory at Haefely Test AG, Switzerland, for electrical parameters & HV measuring systems for impulse voltages, AC voltages & DC voltages, is an independent calibration laboratory accredited by the Swiss Accreditation Service (SAS) according EN It establishes the foundation for international acceptance of reports and certificates in accordance with different national and international standards e.g. IEC Ed. 3.0 ( ), IEC Ed. 3.0 ( ), IEC Ed. 2.0 (2013-xx) etc. Based on that, we are able to provide a wide range of calibration and testing services. For various electric parameters, such calibration services are performed at our local service points and onsite at our customers locations. MODERNIZATIONS AND UPGRADES The pace of technological progress is breathtaking. It is simply not possible to replace equipment, systems and installations with new acquisitions at the same speed. With our different upgrade services (hardware and software), we can offer fast and cost-effective solutions to secure your investments for Haefely, Hipotronics, Tettex and third-party test equipment, for AC, DC and impulse voltages and currents.

7 Global Services SYSTEM INTEGRATION AND RELOCATION Successful relocation of components and complex testing systems requires specific skills and detailed manufacturer s knowledge. Improper handling, especially during disassembly, packing and assembly, may lead to damage or total loss all of which result in very costly repairs and extended periods of inoperation. Our professional relocation management secures safe reinstallation and proper functioning of the equipment at the place of relocation. INSPECTIONS AND MAINTENANCE Proper maintenance of your high voltage test equipment is crucial to its continued operation and can prevent malfunctions from bringing your production to a halt. In the long run, costs associated with preventive maintenance will prove highly economical when compared to the loss of productivity and profits with non-functioning equipment, especially when it comes to long downtimes or a complete production stop. Our highly qualified service engineers are specialists in the field of HV test equipment maintenance and will check the overall functionality of your system and investigate any issues that may be present. CUSTOMER SUPPORT, TRAINING AND CONSULTING With clear technical explanations and practical applications, our service engineers effectively educate operating personnel on control and use of the test equipment. This significantly reduces the risk of operating failures and the loss of time during retesting and re-evaluation of measurement results. Just as important, we take the time to promote safe practices and increase operator confidence. Beyond these basic training services, advanced seminars and consulting services are available to support your professional education. Our engineers are highly experienced and are equipped with a knowledge base gathered over a century s existence of our company. 7

8 OFFICES: Europe China North America Haefely Test AG Haefely Test AG Representative Beijing Office Hipotronics, Inc. Birsstrasse , Fortune Street 1650 Route 22 N 4052 Basel No.67, Chaoyang Road, Chaoyang District Brewster, NY Switzerland Beijing, China United States support@haefely.com support@haefely.com.cn service@hipotronics.com HAEFELY HIPOTRONICS has a policy of continuous product improvement. Therefore we reserve the right to change dsign and specificaton without notice. August 2013