ENGEL e-connect.24. get up and running again quickly and safely. be the first.
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1 ENGEL e-connect.24 get up and running again quickly and safely be the first.
2 Perfect online support, directly on your machine: ENGEL e-connect.24 gives you access to qualified remote maintenance and online support around the clock. 400 service engineers from our global production plants help you quickly control unplanned machine downtime at any time. typically pays for itself the first time you experience large-scale machine downtime What you expect What ENGEL e-connect.24 offers immediate response, 24/7 free 24/7 service global online support qualified ENGEL support fast troubleshooting absolute data security complete service history qualified remote maintenance inexpensive support minimised downtimes higher machine availability for maximum productivity improved productivity 2_ENGEL e-connect.24 _3 ENGEL e-connect.24
3 When a machine is down, immediate action is required. ENGEL e-connect.24 stands for fast and competent ENGEL support directly on your machine. Our free remote maintenance package guarantees the return of your machine to trouble-free production in the shortest time possible. The result: an optimal support process and even greater productivity. 4 fast troubleshooting initiate or implement a solution to your problem complete service history close service request disconnect from ENGEL 1 send help request service request by user via PC/laptop/app operator on the machine machine in case of an alarm 3 comprehensive online analysis qualified analysis of error via audio, video or text conferencing: remote view status report software oscilloscope 2 notify defined 1 st level support send to ENGEL e-connect.24 support customer-specific support optionally: 2 nd and 3 rd level support 4_ENGEL e-connect.24 ENGEL e-connect.24_5
4 With ENGEL e-connect.24 we provide a fast response as soon as you need it. We supply a hardware and software package adapted to your individual requirements. All you need is Internet access for the ENGEL Service Box and a network for connecting the individual machines via cable or Wi-Fi. ENGEL Service Box the user-friendly plug & play solution including a software package for your PC or laptop 1 box for up to 20 machines ENGEL e-connect.24 screen page for triggering a service request on the machine (automatically or manually) standard with new ENGEL machines optional retrofitting where needed ENGEL e-connect.24 service package select: 1, 2, 3 or 5 years for your machine unlimited 24/7 online support ENGEL Wireless Module (optional) wireless connection via Wi-Fi or UMTS consisting of a USB modem & Wi-Fi router ENGEL e-connect APP call up machine and production status anytime via mobile phone send service requests quickly and easily maintain an overview of all current machine alarms 6_ENGEL e-connect.24
5 Your ENGEL e-connect.24 benefits Save time & money fast response time fewer on-site service calls reduce travel expenses optimal preparation for on site calls Boost productivity improve machine availability reduce idle times perfect support for machine optimisation Leverage expert knowledge access to top ENGEL experts worldwide network know-how from your own facilities certified security You decide what information you want to pass on to us: with ENGEL e-connect.24, you always keep control over your data. Our TÜViT certified remote service software is designed in such a way that we can only access the machines you actively release to us. All exchanged data is encrypted, and then securely and completely documented. This gives you a perfect overview of your machine's service history. Looking back on his experiences with ENGEL e-connect.24, Luke Biller of Toledo Molding & Die in Tiffin, Ohio, says: I was surprised at how easy it was to work via remote connection. The ENGEL service engineer guided me towards the solution step by step. We could immediately see how the machine was responding to the changes. We now have a feeling of security at all times, even at remote production sites. Luke Biller, Toledo Molding & Die 8_ENGEL e-connect.24
6 ENGEL know-how Consolidate your expertise: to make sure you and your staff stay in top form, ENGEL plus features targeted training based on the transfer of comprehensive know-how. training (seminars, e-training), forums, consulting ENGEL availability Guarantee continual productivity: ENGEL plus off ers you a comprehensive range of preventive services to keep your valuable machines functioning properly at all times. maintenance contracts, protect (+), Formula 24, oil maintenance, everq, consulting ENGEL optimisation Specifi cally optimise your quality level: ENGEL plus optimisation enables you to adapt your production operation to changing conditions and make it even more cost and energy effi cient. flomo, everq, e-factory, iq weight control, consulting ENGEL upgrade Create reliable added value: enhance your production cell with ENGEL plus upgrade solutions and generate benefi ts of additional functionality. viper, Retrofit, foammelt (MuCell ), software, injection units, peripherals ENGEL plus more than a machine ENGEL efficiency Reach your full potential: increase the effi ciency of your machines through intelligent, well-proven system components from ENGEL plus. ecodriver, flomo, oil maintenance, heater band insulation, consulting For you and your production cells, plastic processing represents a constantly varying challenge for the lifetime of a machine. To tackle these challenges, we provide highly experienced support with our ENGEL plus range of services. We off er you on-site global service and support, high quality retrofi ts and optimisation tools, as well as a comprehensive professional training portfolio. ENGEL support On-site support around the clock: whenever you need assistance, our top service engineers off er comprehensive support worldwide. e-connect.24, hotline, spare parts 10_ENGEL e-connect.24 ENGEL e-connect.24_11
7 EN ENGEL e-connect.24 ENGEL AUSTRIA GmbH A-4311 Schwertberg tel: +43 (0) fax: +43 (0) info@engel.at be the first.
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