Dell Service Description

Transcription

1 Dell Service Descriptin vclud Autmatin Center Implementatin and Plan Services Intrductin Dell is pleased t prvide the custmer ( Custmer r yu ) with vclud Autmatin Center Implementatin and Plan Services (the Service(s) ) in accrdance with this Service Descriptin ( Service Descriptin ). This Service Descriptin is subject t yur Dell qute and gverned by Dell Services Terms and Cnditins. Yur Dell qute, rder frm r ther mutually-agreed upn frm f invice r rder acknwledgment/cnfirmatin (as applicable, the Order Frm ) will include the categry f the service(s) and available service ptins that yu have purchased. Fr additinal assistance r t request a cpy f yur service cntract(s), cntact Dell Technical Supprt r yur sales representative. The Scpe f This Service Intrductin This Service bearing SKU N cnsists f the fllwing activities fr a prductin pilt envirnment: vclud Autmatin Center (vcac) & vcenter Orchestratr (vco) design wrkshp f the Custmer s VMware vclud requirements and use case ( Use Case ); Define architectural framewrk and success criteria f the Custmer s VMware vcac/vco envirnment; Installatin and cnfiguratin f the VMware vcac/vco platfrm; As-Built dcumentatin & high-level design diagram; Onsite Dell cnsultant fr three (3) weeks. Detailed Descriptin The Service prvides the Custmer with an easy-t-use marketplace t select, deply and manage Custmer s virtual, physical and clud resurces. The key benefits: Dell will intrduce Custmer t quick and cnsistent n-demand clud prvisining within three (3) weeks while shwcasing hw the technlgies can imprve the custmer experience. Custmers can understand hw t refcus their IT investment frm maintenance t mmentum. 1 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

2 Specificatin This table details the specificatins r size f this activity and is linked t the price f the Service ffered. Deviatins frm this Specificatin will be gverned via the agreed Service change prcess (defined belw)). Specificatin Parameter Descriptin Number f Sites 1 Travel t 1 Custmer Lcatin Number f vcac Blue Prints Number f Business Grups Number f vco Use Cases Up t 4 Up t 2 Up t 2 Use cases shuld be limited t n mre than 2. Use case can be either custm r standard. Example f Standard vco use cases that can be used: Create an Active Directry task via the Advanced Service Designer such as: Create a cmputer accunt Create an rganizatinal unit Create a user r service accunt Create a security distributin grup and add a user t the grup Create a vco wrkflw that will run a PwerShell script and will be initiated by a vcac wrkflw stub. 2 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

3 Number f Test Plans Up t 4 Test plan executin t cnfirm the fllwing: Installatin and cnfiguratin f vcac & vco Virtual machine prvisining based n defined blueprints and assciated vco wrkflws Wrkflw validatin against custmer use case Establishment f a reclamatin prcess fr deplyed server blueprints Number f vcac Endpints Up t 2 vcenter and vco endpints Number f DEMs Up t 2 DEM Orchestratr and a DEM Wrker. Number f vsphere Agents Number f vco Plugins Up t 1 Up t 2 vsphere agent. vco Plugins: vcac vcenter Number f Tenants Apprval Grups & Plicies Up t 2 Up t 2 Default plus anther. Number f vcac Identify Server(s) Number f vcac Appliance(s) Number f vcac Database(s) Number f IaaS Servers 1 Implement VMware vcac Identity Server, cnnect t active directry. 1 Implement VMware vcac virtual appliance which includes a vco instance. 1 Create a vcac database n a SQL instance. 1 Implement all IaaS rles n a single IaaS server: vcac Management Service, Mdel Manager Data/Web, Agents and DEMs. Key Services steps: Remte - Pre-engagement cnference call Pre-assessment call/discussin t intrduce key participants; 3 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

4 Identify key stakehlders (prject spnsr, IT design and peratin, server, netwrk, strage, backup, disaster recvery, and applicatin wners); Review current envirnment and n-site lgistics, and discuss bjectives and preparatin. Onsite Week 1: Cllabrative Design Wrkshp and VMware vcac & vco Implementatin Whitebard and define VMware vcac & vco platfrm technical requirements; Virtualizatin architecture (vsphere) Cmpute architecture (servers, strage, netwrk) Business grup mapping and tenant access entitlements Apprval Grups/Plicy Self Service Catalg Prvisining Lifecycle management and Reclamatin Infrastructure Capacity allcatin management Shwback Discuss Custmer Use Cases t determine up t tw vcac & vco integratin examples; Implement VMware vcac Identity Server, vcac virtual appliance, vcac DB, IaaS Server, DEM Orchestratr/Wrker and Agents; Cnfigure the Identity appliance and vcac virtual Appliance Enable integrated vco instance which is c-lcated n the vcac virtual appliance; Cnfigure the vco instance Install vco Plug-ins (vcenter, vcac, PwerShell) Cnfigure stred credentials t be used with endpints (vco and vsphere); Implement basic VMware vcac platfrm cnfiguratin including: Discvery f vsphere cmpute resurces (clusters and hsts) Define Custmer s Fabric Grups, Business Grups, Site Selectin and Blueprints Define fabric resurces (Cmpute, strage and netwrk) int VMware vcac reservatins Implement Custmer s business-aware plicies fr Requisitin, Prvisining (template clning), Tenant Entitlement, and VM Lifecycle Management Deliver high-level design diagram; Update cnfiguratin wrkbk; Update as-built dcument; 4 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

5 Onsite - Week 2: VMware vcac & vco Cnfiguratin Implement Custmer Use Case VMware vcac and vco cnfiguratin including: Create and cnfigure a tenant Create up t 4 Blueprints (Windws and/r Linux) Cnfigure Custm Prperties using build prfiles, prperty dictinary and prperty layut Publish blueprints t the service catalg and cnfigure entitlements Cnfigure vcac and PwerShell hsts in vco Cnfigure the IaaS server as the PwerShell hst Run vco wrkflws t enable vcac wrkflw stub integratin Update As-Built dcument Update Cnfiguratin Wrkbk Onsite - Week 3: VMware vcac and vco use case creatin, demnstratin and deliverable handff VMware vcac & vco Use Case cnfiguratin (up t tw items): Demnstrate a basic vco wrkflw r publish XaaS catalg items thrugh vco and the Advanced Service Designer Enable vcac t call a basic vco wrkflw during the apprpriate vcac wrkflw stub Functinality demnstratin and knwledge transfer Demnstrate use case slutins by shwing: The prvisining prcess frm the self-service catalg vco wrkflw pint in time executin and status The business-aware plicies fr requisitin, prvisining (clne-based), VM placement, and virtual reservatin cnsumptin The apprval plicies fr autmated VM prvisining The resurce reclamatin and reprvisin capability The n-ging management f virtual fabric and machine management vcac s built-in reprting capabilities including capacity allcatin (business unit r prject based) and chargeback mechanisms Deliver As-Built dcument Deliver Cnfiguratin Wrkbk Facilitate next steps discussin Discuss additinal VMware vclud prducts and services Discuss additinal use case pprtunity and prduct maturity 5 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

6 Assumptins Dell has made the fllwing specific assumptins: The prvisin f the Services des nt include the develpment f any intellectual prperty created slely and specifically fr the Custmer under this Service Descriptin. All hardware and targeted guest OS versins are fund n the VMware vcac supprt matrix. The VMware vsphere/vcenter envirnment has been built and cnfigured t VMware s best practices and will supprt this vcac & vco deplyment. Custmer infrmatin being cmplete, accurate, up t date and prvided prmptly by the Custmer. Deliverables The fllwing deliverables will be prvided with this Service: As-built dcument a. Written dcument in PDF frmat which details the cnfiguratin f the deplyed slutin; b. High-level cnceptual visi design diagram. Exclusins Fr the avidance f dubt, the fllwing activities are nt included in the scpe f this Service Descriptin: Any services, tasks r activities ther than thse specifically nted in this Service Descriptin. The Service des nt include the develpment f any intellectual prperty created slely and specifically fr the Custmer. Unbxing and Rack and Stack f equipment is nt included in this Service. De-installatin r re-installatin f prduct(s) r applicatin(s). Any integratin with any nn-dell branded hardware. Physical t Virtual ( P2V ) server migratins. Service t perfrm data migratin must be purchased separately. Physical prvisining Bare Metal nt in scpe fr this acceleratr. Cmplex vco wrkflws that exceed the basic demnstratin f vcac & vco integratin. Integratin with third party prducts which wuld require an extensive develpment skillset. Perfrmance tuning. Trubleshting r fixing any existing prblems. 6 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

7 Netwrk trubleshting r tls-based remediatin. The existing netwrking infrastructure and its supprting services (such as DNS and WINS) are cnsidered healthy fr the duratin f the delivery f the Services. Applicatin prfiling, this includes identificatin f applicatins cmpatible with virtualizatin / clud and analysis f server/applicatin interdependencies. Backup slutins detailed assessment and design. Disaster recvery detailed assessment and design. Clud design (Outside the realm f vcac and vco). Integrate with ther vclud suite prducts. Any special security clearances, safety training r clthing are ut f scpe fr the Services. Any security and / r special certificatins (ATC, ATO, CON, DIACAP) arund the tls used in the assessment. Installatin r upgrades f any equipment. Trubleshting the envirnment fr data cllectin r cnfiguratin issues. Detailed evaluatin f Custmer s IT peratins and rganizatin. This Service Descriptin des nt cnfer n Custmer any warranties which are in additin t the warranties prvided under the terms f yur master services agreement r Agreement (as defined in Dell Services Terms & Cnditins belw), as applicable. Service Specific Custmer Respnsibilities Custmer agrees t cperate with Dell in its delivery f the Services. Custmer agrees t the fllwing respnsibilities: The Custmer will be respnsible fr prviding required images and templates fr guest perating system deplyments t be utilized by blueprints within the vcac deplyment. The Custmer will be respnsible fr scripts used in any vco wrkflws that are specific t a Custmer use case. The Custmer Cntact will review the prper infrastructure requirements dcument prir t beginning this Service. The Custmer will identifying a single pint f cntact t make decisins and represent the Custmer in all matters related t this Service. The Custmer will ensure that the Dell prject manager is cpied n all written cmmunicatin between the custmer and Dell. The Custmer will ensure that any scpe-related questins r requests are directed t the Dell prject manager. The Custmer will prvide timely access t technical and business pints f cntact and required data/infrmatin fr matters related t the scpe f Service. Failure t d s might 7 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

8 result in an increase in prject hurs and/r length in schedule and will be charged t the Custmer at the current lcal time and materials rate. The Custmer will ensure attendance by key Custmer cntacts at Custmer meetings and deliverable presentatins. The Custmer will prvide apprpriate cnference rm facilities (with prjectr and whitebard) fr the interactive wrkshps and presentatins. General Custmer Respnsibilities Authrity t Grant Access. Custmer represents and warrants that it has btained permissin fr bth Custmer and Dell t access and use, whether remtely r in-persn, Custmer-wned r licensed sftware, hardware, systems, the data lcated theren and all hardware and sftware cmpnents included therein, fr the purpse f prviding these Services. If Custmer des nt already have that permissin, it is Custmer's respnsibility t btain it, at Custmer's expense, befre Custmer asks Dell t perfrm these Services. Nn-slicitatin. Custmer agrees that Dell emplyees engaged in the prvisin f this service amunt t a legitimate business interest that Dell is entitled t prtect. Custmer will nt, withut Dell s prir written cnsent, fr a perid f six (6) mnths frm the date listed n yur Order Frm, directly r indirectly slicit fr emplyment r hire fr emplyment any Dell emplyee with whm yu have cme in cntact in cnnectin with Dell s perfrmance f the Service. If a curt deems that the abvementined six mnths nn slicitatin/nn hire perid is unlawful, the parties agree that the curt can decide a lesser perid n behalf f the parties that is lawful. Custmer is permitted t slicit fr emplyment any emplyee that has been terminated r has resigned his r her emplyment with Dell prir t the cmmencement f emplyment discussins with yu. Custmer Cperatin. Custmer understands that withut prmpt and adequate cperatin, Dell will nt be able t perfrm the Service r, if perfrmed, the Service may be materially altered r delayed. Accrdingly, Custmer will prmptly and reasnably prvide Dell with all cperatin necessary fr Dell t perfrm the Service. If Custmer des nt prvide reasnably adequate cperatin in accrdance with the freging, Dell will nt be respnsible fr any failure t perfrm the Service and Custmer will nt be entitled t a refund. On-site Obligatins. Where Services require n-site perfrmance, Custmer will prvide (at n cst t Dell) free, safe and sufficient access t Custmer's facilities and envirnment, including ample wrking space, electricity, safety equipment (if applicable) and a lcal telephne line. A mnitr r display, a muse (r pinting device), and a keybard must als be prvided (at n cst t Dell), if the system des nt already include these items. Data Backup. Custmer will cmplete a backup f all existing data, sftware and prgrams n all affected systems prir t and during the delivery f this Service. Custmer shuld make regular backup cpies f the data stred n all affected systems as a precautin against pssible failures, alteratins, r lss f data. DELL WILL HAVE NO LIABILITY FOR: ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION; LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE; DAMAGED OR LOST REMOVABLE MEDIA; THE LOSS OF USE OF A SYSTEM OR NETWORK; AND/OR FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY DELL OR A THIRD-PARTY SERVICE PROVIDER. 8 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

9 Dell will nt be respnsible fr the restratin r reinstallatin f any prgrams r data. Third Party Warranties. These Services may require Dell t access hardware r sftware that is nt manufactured by Dell. Sme manufacturers' warranties may becme vid if Dell r anyne else ther than the manufacturer wrks n the hardware r sftware. Custmer will ensure that Dell's perfrmance f Services will nt affect such warranties r, if it des, that the effect will be acceptable t Custmer. Dell des nt take respnsibility fr third party warranties r fr any effect that the Services may have n thse warranties. Service Hurs. Subject t lcal law relating t weekly wrk hurs, this Service will be perfrmed, unless therwise listed belw, Mnday thrugh Friday during nrmal Dell business hurs, which unless therwise listed belw is frm 8:00 AM t 5:00 PM Custmer lcal time and will include travel time t and frm Custmer lcatin: Cuntry United Kingdm France Germany Ireland Nrmal Dell Business Hurs 8:30 AM t 5:00 PM 8:30AM t 5:00PM N Service activities will take place during lcal hlidays unless ther arrangements have been made in advance in writing. 9 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

10 Dell Services Terms & Cnditins This Service Descriptin is entered between yu, and the Dell entity identified n yur invice fr the purchase f this Service. This Service is prvided subject t and gverned by Custmer s separate signed master services agreement with Dell that explicitly authrizes the sale f this Service. In the absence f such agreement, depending n Custmer s lcatin, this Service is prvided subject t and gverned by Dell s Cmmercial Terms f Sale ( the Agreement ). Please see the table belw which lists the URL applicable t yur Custmer lcatin where yur Agreement can be lcated. The parties acknwledge having read and agree t be bund by such nline terms. Custmer Lcatin Terms & Cnditins Applicable t Yur Purchase f Dell Services Custmers Purchasing Dell Services Directly Frm Dell Custmers Purchasing Dell Services Thrugh an Authrized Dell Reseller Eurpe, Middle East, & Africa Lcal cuntry-specific website r In additin, custmers lcated in France, Germany, Ireland, Suth Africa and the UK can select the applicable URL belw: France: Germany: Ireland: Service Descriptins and ther Dell service dcuments which yu may receive frm yur seller shall nt cnstitute an agreement between yu and Dell but shall serve nly t describe the cntent f Service yu are purchasing frm yur seller, yur bligatins as a recipient f the Service and the bundaries and limitatins f such Service. As a cnsequence heref any reference t Custmer in this Service Descriptin and in any ther Dell service dcument shall in this cntext be understd as a reference t yu whereas any reference t Dell shall nly be understd as a reference t Dell as a service prvider prviding the Service n behalf f yur seller. Yu will nt have a direct cntractual relatinship with Dell with regards t the Service described herein. Fr the avidance f dubt any payment terms r ther cntractual terms which are by their nature slely relevant between a buyer and a seller directly shall nt be applicable t yu and will be as agreed between yu and yur seller. Suth Africa: UK: * Custmers may access their lcal website by simply accessing frm a cmputer cnnected t the Internet within their lcality r by chsing amng the ptins at Dell s Chse a Regin/Cuntry website available at T the extent that any terms f this Service Descriptin cnflict with any terms f the Agreement, the terms f this Service Descriptin will prevail, but nly t the extent f the specific cnflict, and will nt be read r deemed t replace any ther terms in the Agreement which are nt specifically cntradicted by this Service Descriptin. If yu are entering this Service Descriptin n behalf f a cmpany r ther legal entity, yu represent that yu have authrity t bind such entity t this Service Descriptin, in which case yu r Custmer shall refer t such entity. In additin t receiving this Service Descriptin, Custmers in certain cuntries may als be required t execute a signed Order Frm. Dell can prvide an extensin f the Services at a standard hurly fee via a separate statement f wrk agreed in writing between the parties. Service Expires One Year After Purchase: Except t the extent applicable law requires therwise, yu may use this Service ne (1) time during the ne (1) year perid fllwing the date f riginal purchase ( Expiratin Date ). The 10 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

11 riginal purchase date is the earlier f the date f the invice fr the Service r rder cnfirmatin frm Dell. Dell s delivery f the Service will be deemed satisfied after the Expiratin Date even if yu d nt use the Service. 11 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

12 Supplemental Terms & Cnditins Applicable t Cnsulting & Managed Services 1. Term f Service. This Service Descriptin cmmences n the date listed n yur Order Frm and cntinues thrugh the term ( Term ) indicated n the Order Frm. As applicable, the number f systems, licenses, installatins, deplyments, managed end pints r end-users fr which Custmer has purchased any ne r mre Services, the rate r price, and the applicable Term fr each Service is indicated n Custmer s Order Frm. Unless therwise agreed in writing between Dell and Custmer, purchases f Services under this Service Descriptin must be slely fr Custmer s wn internal use and nt fr resale r service bureau purpses. 2. Imprtant Additinal Infrmatin A. Rescheduling. Once this Service has been scheduled, any changes t the schedule must ccur at least eight (8) calendar days prir t the scheduled date. If Custmer reschedules this Service within seven (7) days r less prir t the scheduled date, there will be a rescheduling fee nt t exceed 25% f the price fr the Services. B. Payment fr Hardware Purchased With Services. Unless therwise agreed t in writing, payment fr hardware shall in n case be cntingent upn perfrmance r delivery f cnsulting r managed services purchased with such hardware. C. Cmmercially Reasnable Limits t Scpe f Service. Dell may refuse t prvide the Service if, in its pinin, prviding the Service creates an unreasnable risk t Dell r Dell s Service prviders r if any requested service is beynd the scpe f this Service Descriptin. Dell is nt liable fr any failure r delay in perfrmance due t any cause beynd its cntrl, including Custmer s failure t cmply with its bligatins under this Service Descriptin. D. Optinal Services. Optinal services (including pint-f need supprt, installatin, cnsulting, managed, prfessinal, supprt r training services) may be available fr purchase frm Dell and will vary by Custmer lcatin. Optinal services may require a separate agreement with Dell. In the absence f such agreement, ptinal services are prvided pursuant t this Service Descriptin. E. Assignment. Dell may assign this Service and/r Service Descriptin t qualified third party service prviders. F. Cancellatin. Dell may cancel this Service at any time during the Term fr any f the fllwing reasns: Custmer fails t pay the ttal price fr this Service in accrdance with the invice terms; Custmer is abusive, threatening, r refuses t cperate with the assisting analyst r n-site technician; r Custmer fails t abide by all f the terms and cnditins set frth in this Service Descriptin. If Dell cancels this Service, Dell will send Custmer written ntice f cancellatin at the address indicated n Custmer s invice. The ntice will include the reasn fr cancellatin and the effective date f cancellatin. If Dell cancels this Service pursuant t this paragraph, Custmer shall nt be entitled t any refund f fees paid r due t Dell. G. Gegraphic Limitatins and Relcatin. This Service is nt available at all lcatins. Service ptins, including service levels, technical supprt hurs, and n-site respnse times will vary by 12 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014

13 gegraphy and certain ptins may nt be available fr purchase in Custmer s lcatin, s please cntact yur sales representative fr these details Dell Inc. All rights reserved. Trademarks and trade names may be used in this dcument t refer t either the entities claiming the marks and names r their prducts. A printed hardcpy f Dell s terms and cnditins f sale is als available upn request. 13 vclud Autmatin Center Implementatin and Plan Services v1.0 July 15, 2014