Providing Professional, Disaster Restoration Services

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1 Providing Professional, Disaster Restoration Services Rapid Recovery Service s team has over 50 years of combined experience in the insurance repair and restoration industry. Our goal is help property owners recover from unexpected disasters ranging from house fires to water damage caused by floods or sewer backups to mold testing and lead / asbestos removal. Our kind, caring and experienced staff will help you understand and work with you throughout the entire repair process, starting from the time we board up a property or provide emergency temporary repairs until the entire restoration process is completed. We offer 24 Hour Emergency Service, 365 days a year. Our disaster recovery team can be on-site within 1 hour of your call. Toll Free: FIRE WATER STORM BOARD UPS MOLD LEAD

2 Full Service Licensed and Insured General Contractor Rapid Recovery Service, Inc. has the expertise and knowledge to repair any type of disaster. We will work as the liaison between you and your insurance company to ensure you are informed about every process that will take place. Our skilled professionals will prepare a detailed estimate making sure you get a fair and honest settlement to recover the funds necessary to rebuild your property and bring it back to pre-loss condition. Our extensive work experience in the insurance industry gives our clients the confidence that Rapid Recovery Service, Inc. has the knowledge and expertise to provide property owners the assurance that all claims will be handled in a professional manner. Rapid Recovery Service, Inc E. 14 Mile Road, Fraser Michigan Main Office: Fax: Toll Free: Serving Genesse, Lapeer, Livingston, Macomb, Oakland, Sanilac, St. Clair, Washtenaw & Wayne Counties

3 Technology & Methods Thermography Water Damage Documentation Energy Auditing Building Inspections Infrared technology is Rapid Recovery Service s inspection asset for fast, reliable, accurate building diagnosis and estimating from post-catastrophe fire and flood estimates, to diagnosing chronic leaks and moisture problems. Structural Drying Water Extraction Water Damage Flood Damage Injectidry System Rapid Recovery Service utilizes the structural drying method when removing large amounts of water from a structure. This method uses science to effectively minimize costs by eliminating costly rip out and tear down damages. Soda Blasting Odor Removal Fire Damage Mold Damage Water Damage Rotobrush System Indoor Air Quality Air Duct Cleaning Video Inspection Deodorizing Solutions Soda blasting is used to remove fire, smoke, mold and water damage. The process can be used on virtually any surface and is an eco-friendly, nontoxic and nonhazardous alternative to other cleaning and stripping methods. Rapid Recovery Service utilizes state of the art equipment including the patented Rotobrush Air Duct Cleaning System and the Roto-Vision Video Inspection System when cleaning air ducts in today s air tight homes.

4 Certifications IICRC CERTIFICATIONS 2011 IICRC Certified Firm - # Exp. 12/31/2011 Water Damage Restoration Commercial Carpet Maintenance Journeyman Water Restorer Carpet Repair & Reinstallation Odor Control EPA CERTIFICATIONS Lead-Safe Certified Firm - Renovation, Repair, Paint - #NAT Exp. 6/29/2015 MDCH CERTIFICATIONS Lead Abatement Contractor - C Exp. 12/31/2011 NATIONAL ASSOCIATION OF MOLD PROFESSIONALS (NAMP) Certified Mold Inspector & Mold Remediator DEPT. OF ENERGY, LABOR & ECONOMIC GROWTH Residential Builder s License: Exp. 5/31/2011 Various Licensed Salespersons thru 2011 AIRQC CORPORATION XACTWARE Certified Air Duct Cleaning Specialist (ADCS) Certified Rotobrush Air Duct Cleaning Technician XACTWARE Technicians Certified in Xactimate V.25 -V.27

5 Memberships Macomb County Fire Chiefs Association Better Business Bureau - A Rating - Fire & Water Damage Restoration» Southeastern Michigan Association of Fire Chiefs (SMAFC) The Dun & Bradstreet Corporation # Greater Detroit Chamber of Commerce Michigan Construction Protection Agency (MCPA) ID# Blue Goose - Detroit Puddle Saginaw Valley Adjusters Association Building Trades Association - #A44965 References Doug Brooks - Advantage Claims Service (Independent Adjuster), (847) Ken and Gale Johnson - Fairlane Furniture Restorers, (734) Don Osborne - The Assurant Group of Insurance, (Property Claims "&" Large Loss Adjuster), (313) Nancy Sherman - Church of The Redeemer (Senior Warden) Andy Melitz - Hastings Mutual Insurance Company Jane & Dave Kapanka - Satisfied Homeowner, Mt. Clemens, MI, (586) Shawn Anolick - Safeco Insurance Adjustor, (248) Dave Kremens - Globe Midwest Adjusters International Wayne Wudyka - CRDN & Huntington Cleaners Many more references upon request!

6 Testimonials Letters From Our Satisfied Customers Once my husband and I spoke with you we felt very confident that we were in good hands with Rapid Recovery. You were the only contractor that showed concern by answering all of our questions which really made us feel that you had our best interest at heart. Carline & Marlon Baker Detroit, Michigan

7 Testimonials Letters From Our Satisfied Customers Your company provided very good service and did an excellent job. We re completely satisfied with the job and in the future, we will use your company s service. Carline & Marlon Baker Detroit, Michigan

8 Testimonials Letters From Our Satisfied Customers I recently came home from a relaxing vacation. My family and I sat down for dinner only to look up at a huge leaking ceiling. I ran up stairs to check the bathroom because it is above that ceiling area only to see a flood of water everywhere. Water was in the ceiling, in the tiles, above the vanity, in the walls, and under carpet. I decided to call my AAA Insurance Agent and spoke with Gwen. She was very helpful in recommending Rapid Recovery Service and answered any and all of my questions. She told us that Rapid Recovery Service is a very reliable and trustworthy company. I went ahead and called Rapid Recovery Service and was extremely pleased that I did. Rapid Recovery Service made arrangements to meet with Mr. Mark Barrett (Insurance Claims Representative) at our home. Mark and a Rapid Recovery Service agent came over and assessed the situation, worked diligently and professionally together, and made sure that we got the best quality service that anyone could expect. As a result the carpet, tile, walls, and ceilings were all done efficiently and with quality. The outcome was absolutely stunning and we are so grateful for Rapid Recovery Service and for our AAA Claim Representative being there to assist us. The Jovanovski Family Thank you so much for the great job you did in our basement following a sewer pump flood. We are so thankful your company was referred to us and we will always recommend your company. Danielle Warner Sterling Heights, Michigan

9 Better Business Bureau BBB serving Southfield, Serving Detroit, Eastern Michigan and the Upper Peninsula BBB BUSINESS REVIEW BETA TEST OF NEW REVIEW FORMAT -- PLEASE SHARE YOUR FEEDBACK BBB ACCREDITED BUSINESS SINCE 7/13/2001 Rapid Recovery Service, Inc. Phone: (586) Fax: (586) View Additional Phone Numbers E 14 Mile Rd, Fraser, MI On a scale of A+ to F Reason for Rating BBB Ratings System Overview BBB Accreditation A BBB Accredited Business since 7/13/2001 BBB has determined that Rapid Recovery Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Reason for Rating BBB rating is based on 16 factors. Get the details about the factors considered. Factors that raised the rating for Rapid Recovery Service, Inc. include: Length of time business has been operating. Complaint volume filed with BBB for business of this size. Response to 3 complaint(s) filed against business. Resolution of complaint(s) filed against business. BBB has sufficient background information on this business. Customer Complaints Summary 3 complaints closed with BBB in last 3 years 1 closed in last 12 months Complaint Type Total Closed Complaints Advertising/Sales Issues 1 Billing/Collection Issues 0 Delivery Issues 0 Guarantee/Warranty Issues 0 Problems with Product/Service 2 Total Closed Complaints 3

10 Government Actions BBB knows of no significant government actions involving Rapid Recovery Service, Inc.. What government actions does BBB report on? Advertising Review BBB has nothing to report concerning Rapid Recovery Service, Inc.'s advertising at this time. What is BBB Advertising Review? Additional Information BBB file opened: July 13, 2001 Business started: 10/01/2000 Contact Information Complaint Contact: Ms. Colleen Norris, President Business Category FIRE & WATER DAMAGE RESTORATION BUILDING RESTORATION & PRESERVATION Industry Tips When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed Better Business Bureau, Inc. BBB serving Southfield, Serving Detroit, Eastern Michigan and the Upper Peninsula

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