REASONS. Like it never even happened. To Choose SERVPRO for Your Commercial Property s Fire or Water Damage Cleanup and Restoration.

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1 7 REASONS To Choose SERVPRO for Your Commercial Property s Fire or Water Damage Cleanup and Restoration. Fire & Water - Cleanup & Restoration TM Like it never even happened.

2 24-Hour Emergency Response REASON 1 Timely mitigation is key to controlling damage, downtime and recovery costs. You and those who depend on your facility will appreciate the rapid response, and the training of your local SERVPRO Franchise Professional will help limit damage and get your facility back in operation quickly. You can count on SERVPRO s nationwide coverage, full line of restoration services, and the service guidelines to help make you look good. Service Response Guidelines* Within one hour from notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services (if necessary). SERVPRO Franchise Professionals Work to Exceed Customer Expectations. Within eight business hours, a verbal briefing of the scope will be communicated to you by a SERVPRO Franchise Professional. * Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

3 REASON 2 Communication You ll know what s happening every step of the way. From the first telephone call within the first hour following damage notification, until the job is complete, SERVPRO Franchise Professionals are dedicated to effectively communicating with property owners and managers. You will be aware of job status and the progress toward project completion. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO Franchise Professionals, utilizing technology developed for documenting insurance claims, electronically collect and store project information which is accessible to you via a secure link 24-hours a day. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file. A Production Manager assigned to be at your service. SERVPRO Franchise Professionals Keep You Informed from Start to Finish. Electronic Job File for easy access. Technology developed over years of being a leader in serving insurance cleanup. Ask about our inventory services and documentation methods.

4 Reduce Recovery Time REASON 3 When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone the owner, the management team, employees, tenants and even customers. Even small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption. Before Your local SERVPRO Franchise Professional understands the urgency in responding to your facility following a disaster. By arriving quickly, mitigating damage to the structure and contents, and providing effective cleanup and restoration services, SERVPRO Franchise Professionals will help you reopen the doors as soon as possible. After SERVPRO Franchise Professionals Help Minimize Business Interruption. Before After

5 REASON 4 Lower Recovery Costs The SERVPRO System Helps Save You Money. Emergency Mitigation Services Help Minimize Secondary Damages. SERVPRO s Service Response Guidelines* help to ensure timely communication and response. Quick and accurate response can minimize loss expense from secondary damages. Proper Restoration Versus Replacement of Contents is Less Expensive. SERVPRO Franchise Professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible. Faster Recovery Lessens Loss. SERVPRO Franchise Professionals are nearby, ready to respond quickly. The faster restoration begins, the quicker our customers can return to business. Pre-Approved Pricing and Procedures. SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to help ensure the property is taken care of right the first time. Comprehensive Cleanup and Restoration Services Help Prevent Future Problems and Potential Liability Risks. By quickly and thoroughly drying a structure, SERVPRO Franchise Professionals can help minimize potential indoor air quality and structural integrity issues that can develop over time due to the presence of undetected moisture. * Refer to page 1 for details on SERVPRO s Service Response Guidelines.

6 Emergency Ready Profile REASON 5 Like most commercial properties, your facility probably has an emergency exit plan in place, with illuminated signs leading occupants to safety, and even facility maps strategically placed to identify alternate routes out of the building. Have you developed a thorough Contingency Plan? Is the emphasis on the first hours, to help you get back in your building as quickly as possible? Your local SERVPRO Franchise Professional can provide you assistance in developing an Emergency Ready Profile. As part of a well thought-out Contingency Plan, your Emergency Ready Profile will contain information you need in the event an emergency situation occurs. XYZ Company, Inc. 123 XYZ Boulevard Anytown, State An added advantage to utilizing your local SERVPRO Franchise Professional in the development of your Emergency Ready Profile is the opportunity to coordinate a preferred provider relationship including pre-arranged pricing and procedures for handling emergency response for your facility before damage occurs. Up to 50% of businesses that are affected by disaster may never reopen. SERVPRO Franchise Professionals Help You Plan for Recovery Before Disaster Strikes.

7 REASON 6 Full Line of Services SERVPRO Franchise Professionals Have the Solution to Your Cleanup Needs. Utilizing the right equipment and supplies, a SERVPRO Franchise Professional can handle all of your cleanup needs. In addition to SERVPRO s superior fire, water and mold restoration services, your local SERVPRO Franchise Professional provides cleanup services for those special needs that surpass the capabilities of your regular maintenance staff. Fire, Smoke and Soot Cleanup and Restoration Pretesting helps SERVPRO Franchise Professionals determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns are vital to proper restoration. Water Removal and Dehumidification Franchise Professionals identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage. Crime Scene, Biohazard and Vandalism Cleanup Franchise Professionals are trained to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Mold Mitigation and Remediation SERVPRO Franchise Professionals work to control and remove mold contaminants while protecting the health and safety of building occupants. Air Duct and HVAC Cleaning Franchise Professionals can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality. Carpet and Hard Floor Cleaning and Care Franchise Professionals use the latest IICRC* training as well as state-of-the-art equipment to remove entrapped soils from deep within your carpet s pile and backings. Stain Removal, Stain Resistance Applications Using IICRC standards for carpet as a guide, Franchise Professionals will show you what cleaning option would be best for your carpet s level of soiling and explain the benefits of soil protection. Odor Identification and Deodorization Franchise Professionals will find the source of the odor and determine the best methods to neutralize and eliminate the odor from your home. Contents Claim Inventory Service Accurate inventory helps keep costs low and reduces job completion time. Franchise Professionals can provide an itemized room-by-room loss inventory. Upholstery and Drapes: Wet or Dry Cleaning Methods Fabrics are inspected and tested to determine the safest and most effective cleaning method. Office furniture can be cleaned to effectively extend it s useful life. *Institute of Inspection, Cleaning and Restoration Certification

8 A National Leader In Storm Response Help When You Need It Most! REASON 7 In the event of a major catastrophe, the SERVPRO Franchise System has a nationwide Large Loss Response Team comprised of trained and equipped professionals capable of responding to your facility. While most systems have a waiting list, you get priority service with SERVPRO. Call today to find out how. Each of SERVPRO s over 1,500 nationwide Franchises is independently owned and operated by trained professionals committed to providing the highest level of emergency cleanup and restoration services and customer satisfaction. What this means to you, the commercial property owner or manager, is that should fire, water or mold damage occur in one of your local facilities or a facility across the country, a SERVPRO Franchise Professional will provide quality professional service 24 hours a day, 365 days a year.

9 SERVPRO a national restoration company your clients and tenants know and trust. Like it never even happened. 24 Hours a Day, 365 Days a Year Availability. Serving America Since SERVPRO (24/7/365 National Claims Dispatch Center). SERVPRO s National Call Center. Franchise Opportunity. 79 Large Loss Response Teams Nationwide. Over 1,500 Independently Owned and Operated Franchises Nationwide. One of SERVPRO s Large Loss Response Teams. SERVPRO Franchise Professionals will help return your property to preloss condition.

10 When fire and water take control of your life, we help you take it back. Like it never even happened. SERVPRO SYSTEM SERVICES Restoration: Fire, Smoke and Soot Water Removal and Dehumidification Mold Mitigation and Remediation Catastrophic Storm Response Move Outs and Contents Restoration Electronics and Equipment Document Drying Contents Claim Inventory Service Cleaning: Air Ducts and HVAC Biohazard, Crime Scene and Vandalism Carpet, Upholstery, Drapes and Blinds Ceilings, Walls and Hard Floors Deodorization * Services vary by location Commercial National Programs Managed Exclusively by: /09 servpro.com Independently Owned and Operated