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1 cotton capabilities 6/1/09 2:44 PM Page 1 Corporate Headquarters Northwest Freeway Houston, Texas (fax) 24 HOUR CALL CENTER

2 cotton capabilities 6/1/09 2:44 PM Page 2 Restoring the World

3 cotton capabilities 6/1/09 2:44 PM Page 3 Cotton is committed to providing the highest quality service in disaster recovery. We specialize in fire and water restoration, construction and mold remediation to return our customers to normal operations as quickly as possible. We focus on customer service that exceeds insurance requirements and client expectations, delivering exceptional value.

4 cotton capabilities 6/1/09 2:44 PM Page 4 Picking up the pieces in the aftermath of disaster through restoration, construction and remediation: Cotton puts its experience to work for you.

5 cotton capabilities 6/1/09 2:44 PM Page 5 Restoring the World. Cotton is one of the world's most experienced fullservice disaster recovery and restoration companies. We stand at the forefront of major disasters providing around-the-clock service backed by cutting-edge technology, an extensive fleet of state-of-the-art equipment, highly-skilled personnel and years of operational expertise to get you back in business as quickly as possible. Founded in Houston, Texas in 1996, Cotton built upon its reputation of excellence to expand throughout Texas, then to key locations in the United States and beyond. Cotton focuses on serving corporate and retail businesses, manufacturing and industrial clients, the healthcare, education and hospitality industries, as well as government agencies. Our success is directly attributed to providing the highest level of customer service and our dedication to the safety and training for our employees. 1

6 cotton capabilities 6/1/09 2:44 PM Page 6 fire &water restoration Cotton has extensive, first-hand experience in handling fire and water recovery projects, ranging from chemical and electrical fires to hurricanes and floods. Our proven track record in responding to catastrophic weather has put us at the center of recovery and restoration after some of the most damaging hurricanes in U.S. history: Ike (2008); Katrina, Rita and Wilma (2005); and Charley, Frances and Ivan (2004). Our 24/7/365 availability delivers rapid response and mobilization to begin recovery efforts immediately to minimize further damage. With a full-time staff of highly-experienced project managers and employees, Cotton delivers exceptional performance and service. We cover all the details of catastrophe management in order to guarantee you a fast turnaround because getting you back in business is our top priority. Cotton responds to all kinds of catastrophes, from electrical fires to hurricanes. 2 Fire and Water Restoration Services: Structure and content cleaning Smoke odor deodorization Cleaning & decontamination of heating and air-conditioning systems Dehumidification Cotton desiccant and refrigerant drying units Daily monitoring and recording of moisture levels Application of anti-microbial products to wet materials to inhibit future mold growth Electronic recovery and document recovery and reproduction Monitoring of air quality during restoration Carpet cleaning Debris removal Reconstruction

7 cotton capabilities 6/1/09 2:44 PM Page 7 Cotton has the equipment and the personnel to respond quickly and efficiently to your fire or water disaster wherever it might occur. remediation Mold grows quickly after floods and hurricanes, putting your property and employees health at risk. As a licensed mold remediation contractor, Cotton attacks the mold problem rapidly and aggressively. For mold remediation, we do everything from following specific protocols to sealing off affected areas to removing the molds from surfaces, ducts and the air. Constant checking and monitoring assure that we solve the problem for you using state-of-the-art processes and equipment. Mold Remediation Services: During Tropical Storm Allison, many parts of Houston suffered extensive water damage, including the downtown area, the Texas Medical Center and local universities. Cotton responded successfully to the challenge. Rapid response and mobilization Catastrophe management Preliminary inspection and planning Professional containments On-site cleaning and decontamination Structure remediation Content remediation including pack-out and storage Specific protocols Cleaning & decontamination of heating and air-conditioning systems Reconstruction 3

8 cotton capabilities 6/1/09 2:44 PM Page 8 Construction brings your property back to normal operations as quickly as possible. construction After completing the emergency restoration process, Cotton can initiate construction quickly and safely bringing your building to a working condition. We offer a full range of construction services, from emergency repairs to reconstruction through remodeling and finished build-out. Our Cotton team includes the experienced construction specialists you need, working with local contractors to achieve cost-effectiveness. Our complete services offer many advantages to our clients, including working with just one company to return your facility back to normal. Familiarity with the project from the onset enables us to know exactly what your concerns are and how to solve them. When you've suffered a disaster, you need Cotton's time-efficient and cost-efficient methods of putting your facility back in working condition. Construction Services: 24-hour emergency services Emergency power Demolition Electrical Plumbing 4 Exterior and interior rebuild

9 cotton capabilities 6/1/09 2:45 PM Page 9 experience After Cotton completes the emergency restoration process, we initiate construction. Our extensive experience includes not only fire and water recovery, but also complete restoration services. We have the ability to take your building to working condition, using our team of experienced construction specialists. Construction services include everything you need to move back into your facility. Cotton provides all these services in a cost-efficient and time-efficient manner, giving you turn-key results and making your life simpler during a disaster. 5

10 cotton capabilities 6/1/09 2:45 PM Page 10 healthcare &education Medical care and educational services are critical to the well-being of a community. So when fire, water or storm damage disrupt patient and student care, Cotton comes alongside hospitals, clinics, universities and schools to restore their facilities as quickly as possible to normal operations. Having restored major healthcare and educational institutions from coast to coast, we are particularly sensitive to minimizing the disruption to your daily operations and the people you serve. And because Cotton knows that communicating with your employees and other stakeholders is vital, we provide daily project monitoring and updates. # R4837 6

11 cotton capabilities 6/1/09 2:45 PM Page 11 Getting business back up and running quickly and efficiently. hotels &resorts When water, wind or fire damage hit a hotel or resort, it's not a matter of moving files and computers to another location. The hotel or resort is out of business. Commitments to guests cannot be honored; reservations for future bookings must be cancelled until a re-opening date is set; valuable employees may go to other properties; and revenues from rooms, events and food and drink service are lost. That's why major hotel chains and resorts, both in the U.S. and internationally, have relied on Cotton for restoration and construction services. These companies know that Cotton will get them back in business in the shortest possible time and with the greatest efficiency. Cotton's experience and track record are models for the industry. Resorts and hotels need special services that Cotton can provide to its customers. 7

12 cotton capabilities 6/1/09 2:45 PM Page 12 corporations Retail businesses with large inventories present specific challenges. Getting stores ready to re-open for business is a specialty for Cotton. Fortune 500 Companies, local retailers, shopping center owners and other commercial entities call on Cotton s expertise to get them back in business as quickly as possible. &retail Fortune 500 companies and major retail chains depend on Cotton for recovery, restoration and construction. Smaller companies, local retailers, shopping center owners and other commercial entities call on Cotton for their needs. In today's world, sophisticated management is not just concerned with relief after a disaster strikes. Their focus is on disaster preparedness. That's why Cotton stands ready to help you anticipate your needs in advance so that recovery is faster and more cost-effective. We work with major insurance companies as a preferred supplier to assist their clients when disaster strikes. Whether your business is large or small, whether your concern is lost inventory or retrieval of vital electronic documents, Cotton is your partner in disaster preparedness, recovery and restoration. Major corporations and retailers across the nation partner with Cotton to assure that recovery will begin immediately when disaster occurs. Major insurance companies contact Cotton to serve their clients, ensuring the quickest response. 8

13 cotton capabilities 6/1/09 2:45 PM Page 13 manufacturing & industrial Cotton has earned a reputation for consistent, quality work at a competitive cost. You can count on Cotton for personalized service that gets your business back to normal as quickly as possible. From initial project assessment and planning through catastrophe management reconstruction and restoration, you can count on Cotton's certified and experienced disaster recovery professionals to handle all the details. Our solid record of compliance with local, state, and federal guidelines means peace-of-mind that your job is done right. back in business Our solid record of compliance with local, state, and federal guidelines means peace-of-mind that your job is done right. 9

14 cotton capabilities 6/1/09 2:45 PM Page 14 government When a disaster strikes a region, citizens look to the public sector for assistance. However, governmental agencies often are hampered by floodwaters, communication outages, power outages and other problems that hinder response time. Cotton has a track record of helping government agencies, as well as disaster relief organizations, respond to disasters at lightening speed so they can get back to serving their citizens as quickly as possible. Government entities at all levels, hospitals, schools and universities must help their communities respond to disaster, so they must be back in operation as soon as possible. Cotton works with the government at all levels to restore their facilities so they can serve their constituents. : GS-10F-0061T Cotton is part of GSA, which provides reliable and proven sources for procurement by government purchasers worldwide. 10

15 cotton capabilities 6/1/09 2:45 PM Page 15 Preferred Client Program Advance planning and preparation can help accelerate the recovery process. Cotton's Preferred Client Program helps our clients prepare and design a plan that fits your needs in the event of a loss of any size or magnitude. In any disaster, time is critical. Advance preparation helps speed up the recovery time, limit financial loss and put you back in business. If we understand your needs before a disaster occurs, we can better serve you as a priority customer. The Preferred Client Program fits within your own contingency or recovery plan. Cotton's Preferred Client Program assures clients that everything is in place when disaster strikes. We have the ability to react, take charge, mobilize and execute your recovery plan, and be at your site in record time. State-of-the-art equipment and technology are two of the keys that have made Cotton one of the fastest growing disaster recovery companies in the world. Equipment Cotton owns more than 6,800 pieces of equipment, including semi-tractors, trailers, negative air machines, air movers, dehumidifiers, HEPA vacuums, extraction machines, air duct cleaning machines, air-conditioners and desiccants. Having this multitude of equipment in-house allows faster response. We'll be there for you, and we'll have the equipment to perform. 11

16 cotton capabilities 6/1/09 2:45 PM Page 16 The Cotton Foundation restores hope to children whose lives have been affected by national disasters and other life-changing challenges. Our goal is to help the backbone of our society, CHILDREN, when they are in need. Organized in 2005, in part after seeing the devastation to children's lives following Hurricane Katrina, the Cotton Foundation has delivered hope by conducting toy drives, providing medical equipment and meeting other needs of children. Plans are underway to construct Taylor's Place. This private retreat will bring hope to families facing terminal illness as they create priceless memories that last a lifetime. Reliable Professional Proven Experience At Cotton, we are committed to our clients, our industry and our employees. The Cotton team is the most important contributor to our success. We have approximately 200 full-time employees and thousands more available through vendor contracts. The dedication, experience and performance of our people have made Cotton one of the fastest growing disaster recovery companies in the world. Contact us at to put Cotton's experience to work for you. 12

17 cotton capabilities 6/1/09 2:45 PM Page 17 Picking up the pieces in the aftermath of disaster through restoration, construction and remediation: Cotton puts its experience to work for you.

18 cotton capabilities 6/1/09 2:45 PM Page 18

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