Telstra HomeLine Features User Guide. More information. The smart way to make your phone work harder for you

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1 More information If you need further assistance with any of these Telstra HomeLine Features, please visit or call us on The smart way to make your phone work harder for you Trade mark of Telstra Corporation Limited Registered trade mark of Telstra Corporation Limited ABN Telstra HomeLine Features User Guide C P

2 Contents Welcome to Telstra HomeLine Features Our HomeLine Features are a smart way to add value to your phone and this user guide will help you make the most of the HomeLine Features that you have chosen. The following HomeLine Features are all available on your tone phone right now, and are ready to use: 1# Telstra Feature Assistant, Telstra Home Messages 101, Call Waiting, Call Return, Call Forward Immediate, Call Forward No Answer, Call Forward Busy, 3-Way Chat and Call Back. Avoid Missing Important Calls 1# Telstra Feature Assistant 4 Call Waiting 6 (including information for Internet or fax users) Call Return 8 Call Forward Immediate 9 Call Forward Busy 10 Call Forward No Answer 11 Call Forward Selected Callers 12 Call Forward Set The Time 14 Telstra Home Messages MessageBank 17 Calling Made Easy 3-Way Chat 18 Call Back 19 Who s Calling? Smart Ring 20 Calling Number Display 22 Multiple Number 25 If you have any questions or would like more information about our HomeLine Features, please call us on You will also find information about our HomeLine Features in your White Pages Directory, and at Fast Dialling Delayed Hotline 26 Abbreviated Dialling 27 Managing Your Calls Call Control 28 Remote Access 29 Important Note: This guide is not applicable to Telstra Mobile Features. Applicable usage charges and call costs apply. Telstra HomeLine Features are available on tone phones in most areas in Australia. Personal Identification Number () 30 Additional Services & Equipment Rental Phones 31 2 Customers must call 101 to activate Telstra Home Messages 101 before using. Available on tone phones in most areas. Applicable call and usage charges apply. Customers must call 101 to activate Telstra Home Messages 101 before using the service. 3

3 Avoid Missing Important Calls 1# Telstra Feature Assistant There s no need to remember special codes to turn some phone features on or off; just dial and tell your phone what to do. The 1# Telstra Feature Assistant gives you the ability to: turn Call Waiting and Call Forward features on and off and check their status store frequently forwarded numbers under the categories of Home, Work, Mobile or Other. When you use this feature, the next time you want to forward to a particular number, dial and say, for example, Turn on Call Forward to Mobile listen to information and instructions about our HomeLine Features. 1# Telstra Feature Assistant is voice activated to make it easier for you to use our HomeLine Features. The 1# Telstra Feature Assistant is available to our basic access/local call customers with tone phones in most areas of Australia. Using the 1# Telstra Feature Assistant is easy Step 1 dial from a Telstra fixed phone OR if you have our T1000S or T1000C rental phone, you can press the Telstra Voice Assistant button (which connects you to the 1# Telstra Feature Assistant service). Step 2 When connected you will hear: Hi, I m your Telstra Feature Assistant. What would you like to do today? At any point, you can interrupt the 1# Telstra Feature Assistant and make your request. You can say, Call Waiting, Call Forward, Phone Features or User Tips. If you are unsure, the 1# Telstra Feature Assistant will offer you options to select from. You can either listen to the prompts and respond at each step or, once you are familiar with the system, you can interrupt it and make your request. To store frequently forwarded numbers, simply dial say Stored Numbers and follow the instructions. It s that easy!!! There is no charge to access the 1# Telstra Feature Assistant. Call Forward Immediate is the default setting of the 1# Telstra Feature Assistant. If, for example, you only want to turn on Call Forward Busy, you need to specify this. 4 When you use Call Forward, applicable call costs apply for forwarded calls. 5

4 Avoid Missing Important Calls 6 Call Waiting While you re on a call, the Call Waiting tone (two beeps every five seconds) lets you know that there is an incoming call, waiting to be answered. To turn Call Waiting on for all calls Simply dial and follow the prompts. Alternatively, you can To turn Call Waiting off for all calls Simply dial and follow the prompts. Alternatively, you can To check if Call Waiting is on or off for all calls Dial or When already on a call, to answer the incoming call To switch between calls To hang up one call and return to the other If you hear the Call Waiting tone during a call, you can reject the incoming call Touchfone 400 or T1000S/T1000C Phone If you have a Touchfone 400 or T1000S/T1000C phone with feature buttons: To turn Call Waiting on Touchfone 400: T1000S/T1000C: To turn Call Waiting off Touchfone 400: T1000S/T1000C: To answer the incoming call or to switch between calls What if I use the Internet or a fax as well as Call Waiting? To turn Call Waiting off for the duration of your Internet session or while sending a fax Store on the front of your Internet dial up number or the fax number. Hint Store Telstra Voice Assistant Cancel Call Wait Call Wait Telstra Voice Assistant Call Wait Want to catch a call whilst you are on the Internet? You can forward all your incoming calls to your mobile or another fixed phone while you are on the Internet. See 1# Telstra Feature Assistant. Follow the Prompts Follow the Prompts Call Waiting is now turned on for most new Telstra connections and is free of monthly charges to most HomeLine customers. Once Call Waiting is on, it stays on unless you switch it off. Call Waiting will not work while you re on a 3-Way Chat. Calls can be forwarded to most numbers in Australia. Applicable call charges apply for forwarded calls. 7

5 Avoid Missing Important Calls Call Return Call Return is available on tone phones in most areas of Australia and lets you find out the number of your last unanswered call (except for blocked numbers). Call Return is especially useful when you ve reached the phone just after it has stopped ringing just use Call Return to retrieve the number and then, if you wish, you can call the number back. To retrieve the number of your last unanswered call Touchfone 400 or T1000S/T1000C Phone If you have a Touchfone 400 or T1000S/T1000C phone with feature buttons: To retrieve the number of your last unanswered call Touchfone 400: T1000S/T1000C: To return the call, press Call Back /Return Call Return Call Return is not available for blocked calls. Available on tone phones in most areas. Call Forward Immediate You can immediately forward all incoming calls to most numbers in Australia (e.g. when you go out, you may want to forward your home or office number to your mobile phone). To immediately forward all incoming calls Simply dial and follow the prompts, or To turn Call Forward Immediate off for all incoming calls Simply dial and follow the prompts, or Touchfone 400 or T1000S/T1000C Phone If you have a Touchfone 400 or T1000S/T1000C phone with feature buttons: To forward all incoming calls immediately Touchfone 400: Dial T1000S/T1000C: Call Fwd To turn Call Forward Immediate off for all incoming calls Touchfone 400: Dial or or Telstra Voice Assistant Cancel Call Fwd Follow the Prompts Call Fwd T1000S/T1000C: To check if Call Forward Immediate is on or off Touchfone 400: Dial Telstra Voice Assistant or Follow the Prompts T1000S/T1000C: Telstra Voice Assistant Follow the Prompts 8 Applicable usage charges and normal call charges apply Calls can be forwarded to most numbers in Australia. if you return the call. Applicable call costs apply for forwarded calls. 9

6 Avoid Missing Important Calls Call Forward Immediate Hint You can forward all your incoming calls to your mobile or another fixed phone whilst you are on the Internet. Call Forward Immediate overrides all other HomeLine Features except Call Forward Selected Callers. Calls may not be forwarded to some numbers (e.g. international numbers and 000). Call Forward Busy When your phone is busy, calls can be forwarded to most numbers in Australia. To forward all incoming calls on busy Call Forward No Answer When your phone is not answered, calls can be forwarded to most numbers in Australia. To forward all incoming calls when there is no answer To set the destination and time in seconds before the call is forwarded To turn Call Forward No Answer off To check if Call Forward No Answer is on or off TIME IN SECONDS Default is 20 seconds (approximately 7 rings) before a call will be forwarded. Can be set from 5 to 60 seconds. Calls may not be forwarded to some numbers (e.g. international numbers and 000). To turn Call Forward Busy off To check if Call Forward Busy is on or off Calls may not be forwarded to some numbers (e.g. international numbers and 000). 10 Calls can be forwarded to most numbers in Australia. Applicable call costs apply for forwarded calls. Calls can be forwarded to most numbers in Australia. Applicable call costs apply for forwarded calls. 11

7 Avoid Missing Important Calls Call Forward Selected Callers If you only want selected callers (e.g. family, friends or customers) to be forwarded to another number, Call Forward Selected Callers allows you to set-up a Selected Callers List containing up to 15 phone numbers. To connect this service call us on To turn Call Forward Selected Callers on To turn Call Forward Selected Callers off To check if Call Forward Selected Callers is on or off To set-up an entry in your Selected Callers List FORWARDING DESTINATION CALLER S To check what number is in a particular position in your Selected Callers List To remove a number from your Selected Callers List To remove all numbers from your Selected Callers List Call Forward Selected Callers overrides all other Call Forwards. Calls may not be forwarded to some numbers (e.g. international numbers and 000). 12 Calls can be forwarded to most numbers in Australia. Applicable call costs apply for forwarded calls. Monthly charges apply. 13

8 Avoid Missing Important Calls Call Forward Set The Time Call Forward Set The Time allows you to forward calls to most numbers in Australia during time periods you specify by creating a Time Period List with up to 15 different time periods (days and times). To connect this service call us on To turn Call Forward Set The Time on To turn Call Forward Set The Time off To check if Call Forward Set The Time is on or off To create or modify your Time Period List FINISH DAY NUMBER FINISH TIME START DAY NUMBER START TIME FORWARDING DESTINATION To remove a setting from your Time Period List To remove all numbers from your Time Period List To check which destination number and time is in one of your Time Period List entries Call Forward Set The Time overrides Call Forward Busy and No Answer. Calls may not be forwarded to some numbers (e.g. international numbers and 000). The day numbers are Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Sunday: The time for start and finish must be in 24 hour mode, i.e. 9.30am = 0930, 7.15pm = 1915, etc. 14 Calls can be forwarded to most numbers in Australia. Applicable call costs apply for forwarded calls. Monthly charges apply. 15

9 Avoid Missing Important Calls Telstra Home Messages 101 Access to this service is free and it s easy to use and available right now with most home tone phones if you re a Telstra local call customer. Telstra Home Messages 101 includes a standard greeting to answer incoming calls and will take messages for you when you re out and about, on the phone or on the Internet. And remember, there are absolutely no access or usage charges. To turn Telstra Home Messages 101 on or to retrieve messages from your home phone: Follow the Prompts You can tell you have a message when you hear a special dial tone when you pick up the phone. Important Your phone will ring for approximately 20 seconds before Telstra Home Messages 101 takes the call. To change the length of time before it answers: TIME IN SECONDS Time in seconds must be between 05 and 60. MessageBank When you can t take a call, MessageBank is the easy way to answer. Unlike Telstra Home Messages 101, this personalised answering service allows your callers to hear your personal greeting and asks them to leave a message, which you can retrieve from almost anywhere. You can tell you have a message when you hear a special dial tone when you pick up your phone. Alternatively, if your phone has Flashing Message Indicator, you can see when you have a message waiting for you. Just ask for this feature to be turned on when you request MessageBank from Telstra. Note, the T1000C rental phone has the Flashing Message Indicator. If you wish to connect to a MessageBank and/or the Flashing Message Indicator service, please call (residential customers) (business customers) If you are already connected to a MessageBank service and require assistance, please call our Help Desk on FREECALL * (MessageBank) FREECALL * (MessageBank Virtual and MessageBank Away) Available most areas. Monthly access charges apply. Applicable call charges apply for retrieval from mobiles and overseas. In a Telstra mobile coverage area. 16 * A free call from most fixed phones. 17

10 Calling Made Easy 3-Way Chat If you are already on a call, you can add another person and then have a 3-Way Chat. To put existing call on hold and make a new call Then to 3-Way Chat To split a 3-Way Chat (this will put one call on hold) To switch between calls To hang up one call and return to the call on hold Touchfone 400 or T1000S/T1000C Phone If you have a Touchfone 400 or T1000S/T1000C phone with feature buttons: To put an existing call on hold, make a new call and then create a 3-Way Chat Recall 2ND 3-Way Chat Wait for Answer To split a 3-Way Chat or switch between callers While you are in a 3-Way Chat your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work. Call Wait Call Back Ever wasted time constantly calling a busy line? With Call Back you can have your call completed when the phone number you are calling becomes free. To arrange a call for Call Back Your phone will ring to let you know if the phone number you tried to call becomes available, and redial the number for you. To cancel Call Back Touchfone 400 or T1000S/T1000C Phone If you have a Touchfone 400 or T1000S/T1000C phone with feature buttons: To arrange a call for Call Back Touchfone 400: T1000S/T1000C: To cancel Call Back Touchfone 400: T1000S/T1000C: To find out if you have a Call Back arranged The busy destination will be monitored for 45 minutes. Call Back will not work for all calls, e.g. calls to some business numbers, Operator Assisted Services and international destinations and to phones on some other carriers networks. A maximum of five Call Back calls can be arranged at any one time. Call Back requires a tone phone, preferably with distinctive ring capability. 18 Applicable usage charges and call costs apply. Applicable usage charges and call costs apply. 19 Busy Tone Busy Tone Busy Tone Cancel Cancel Call Back /Return Call Back Call Back /Return Call Back Call Back Call Back /Return

11 Who s Calling? Smart Ring With Smart Ring you can identify who is calling before you answer by creating Smart Ring Lists. You can allocate up to three different ring sounds (in addition to your standard one) and up to 15 different people per ring sound. For example, you might allocate one ring sound to your friends, one to your relatives and one to your work colleagues. If the incoming call is not in one of your Smart Ring Lists, you will hear your standard ring sound. To connect this service call us on To turn Smart Ring on To turn Smart Ring off To find out if Smart Ring is on or off To add/change a number on a Smart Ring List RING CODE 1, 2 or 3 To remove a number from a Smart Ring List To remove all numbers from a Smart Ring List To check which number is in a particular position in a Smart Ring List of Caller's Number RING CODE 1, 2 or 3 RING CODE 1, 2 or 3 RING CODE 1, 2 or 3 Available on most tone phones and excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code. 20 Monthly rental charges apply. Requires a tone phone with distinctive ring capability 21

12 Who s Calling? Calling Number Display See the number of the person who is calling With Calling Number Display you can identify the number of the person who is calling you (unless the caller s number has been blocked). You can see the caller s telephone number ( private appears if blocked). You can screen your calls by identifying the number of the person calling you, even before you answer the phone. Calling Number Display requires a special Calling Number Display telephone or stand alone attachment that incorporates a display screen. To connect Calling Number Display call us on The Calling Number Display screen 11:58 AM /01 This message displays the caller s digital mobile number. 11:58 AM 28/01 This message displays the telephone number of the call you have received or missed. With Calling Number Display, you can see the telephone numbers of your callers unless the number is blocked. When a call comes in, simply look at your display screen. You can choose to answer the call immediately or, if you re busy or unsure of the number, you can choose to store the number and return the call later. Storing or logging of a limited number of calls (Call Record) is a standard feature of most display telephone equipment and is available to you as part of the service. You can get the: date and time for each call details on each call including answered, unanswered or missed calls ability to return calls to numbers on the display. The following messages will not display the telephone number of the caller: 11:58 AM PRIVATE 28/01 PRIVATE Indicates that the call is from: 1. A silent line or unlisted number 2. A caller who has chosen to block their number 3. A caller calling from overseas (arriving via a carrier other than Telstra), or 4. A caller whose telephone service is provided by a carrier or service provider not participating in Calling Number Display. 11:58 AM 28/01 UNAVAILABLE May indicate that the call is from UNAVAILABLE an overseas caller or Payphone. Note: Some display devices may display the words Out Of Area. 22 Monthly access charges apply. Not available for blocked calls. Special Calling Number Display telephones and stand alone attachments that incorporate a display screen can be purchased from Telstra Shops and other telephone retailers. You can also rent a T1000C Calling Number Display Rental Phone from Telstra. For further information, please call us on :58 AM 28/01 PAYPHONE Indicates that the call is from PAYPHONE a Payphone. Note: The word PAYPHONE will only appear if the display unit supports this option. 23

13 Who s Calling? Calling Number Display See the number of the person who is calling Multiple Number Call Waiting Display Some display telephones, such as the T1000C Calling Number Display Rental Phone, have Call Waiting Display. Call Waiting Display allows you to see the number of the person who is trying to call whilst you are already on the phone, unless the number is blocked. Line Blocking Line Blocking blocks your number from being sent when you make calls. Silent numbers automatically have line blocking. Customers without silent numbers can also get line blocking if needed. If you have Line Blocking you can choose to display your number for a particular call. Simply dial 1832 on the front of that call. Call Blocking If you do not have Line Blocking, you can choose to block your number on a call by call basis, so that your phone number remains private. Simply dial 1831 on the front of the call. Multiple Number allows you to have a second phone number assigned to your existing phone line*. The second number has its own distinct ringing sound. For example, you could have one phone number as your business number and another as a private number. To connect this service call Telstra on Call charges will default to your main/first number. However, if you want to charge calls to your second number if you want to use Call Return, Call Forwarding or Call Control on your second number Simply enter the prefix For example, for Call Return first If you want to know whether your number is being displayed to the people you are calling, please call Multiple Number requires a tone phone with distinctive ring capability. You can access your Call Forwarding and Call Control on your second number via Remote Access. For more information on Remote Access refer to page 29. Call Waiting and Call Back will still work on your line if you have Multiple Number. Calling Number Display will work, but you will not know which number the call was for. 24 Monthly access charges apply. Not available for blocked calls. If you are calling from a fixed phone. * Monthly rental charges apply. To connect Call Control call Telstra on

14 Fast Dialling Delayed Hotline Delayed Hotline allows you to call a particular phone number without dialling. You just pick up the phone, wait four seconds, and the number is dialled automatically. To connect this service call Telstra on To turn Delayed Hotline on HOTLINE NUMBER To turn Delayed Hotline off To check if Delayed Hotline is on or off Hint Try using Delayed Hotline with your MessageBank service. You will not have to keep dialling your mailbox access number! Or, if you need to contact a particular person regularly, program in their number and you can just pick up the phone and Delayed Hotline will call that number for you. Delayed Hotline overrides Call Control, i.e. Call Control applies when storing the destination, but not when using Delayed Hotline. 000 cannot be stored as a Hotline number. Abbreviated Dialling With Abbreviated Dialling, you can choose to store up to 8, 40 or 60 of your most frequently used telephone numbers and call these numbers by using a one or two digit code. These telephone numbers can include national and international long distance numbers. Abbreviated Dialling 8 Number Memory Eight stored numbers can be retrieved by pressing one single digit code you can store your frequently dialled telephone numbers from 2 through to 9. Abbreviated Dialling 40 or 60 Number Memory For more than eight numbers, a two digit code applies from 20 through to 59 or 79. To connect this service call us on To call a number stored in exchange memory ABBREVIATED CODE (e.g. ) To store or alter a number in exchange memory ABBREVIATED CODE To cancel a stored number in exchange memory ABBREVIATED CODE Abbreviated Dialling overrides Call Control, i.e. Call Control applies when storing the destination, but not when making calls using Abbreviated Dialling. cannot be used as an Abbreviated Code. 26 Monthly charges apply. Monthly charges apply. 27

15 Managing Your Calls Call Control Call Control lets you bar certain types of outgoing calls (e.g. STD, international) to help control your call costs. You have the flexibility to choose from a number of barring levels. To connect this service or change your barring level call us on To turn Call Control on To turn Call Control off To check if Call Control is on or off Remote Access Remote Access lets you control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location*. For example, before you left home, you might have wanted to forward your calls to your mobile, but forgot. With Remote Access, it s not too late! To connect this service call us on To access Remote Access ACCESS NUMBER ENTER COMMAND SEQUENCE For example, to turn on Call Forward Immediate using Remote Access ACCESS NUMBER YOUR NUMBER YOUR NUMBER When using Remote Access, you can only make one change per call. 28 Monthly charges apply. Reverse charge calls can still be accepted regardless of the level of barring. To connect Call Control, Smart Ring or Delayed Hotline call Telstra on * Applicable call costs and monthly charges apply. 29

16 Personal Identification Number () Setting up and changing your One will be required to use: Call Control Call Forward Set The Time Call Forward Selected Callers Remote Access Smart Ring When you connect one of these dependent features, you will be allocated a temporary (matching the last 4 digits of your phone number) until you change it to a four digit number of your choice. Once set-up, your private can be changed as often as you like. However, it can only be changed from the phone service that your dependent features reside on. If you lose or forget your, call us on To change your º OLD NEW NEW Additional Services & Equipment Rental Phones We offer two phones that help make it easier to use features like 1# Telstra Feature Assistant, Call Return ( * 10 #), Call Waiting, Call Forwarding, 3-Way Chat, Call Back and MessageBank. Telstra T1000S Standard Rental Phone With 1# Telstra Voice Assistant, Call Wait, Call Forward, Call Back, Call Return, 3-Way Chat and Mesg Bank buttons. Telstra T1000C Calling Number Display Rental Phone With display screen and 1# Telstra Voice Assistant, Call Wait, Call Forward, Call Back, Call Return, 3-Way Chat and Mesg Bank buttons. º You need to enter your new twice for confirmation

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