CALL VISIT A TELSTRA STORE telstra.com/home-phone HOME PHONE SERVICES AND FEATURES MAKE YOUR CONNECTION C092A JUL12

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1 CALL VISIT A TELSTRA STORE telstra.com/home-phone HOME PHONE SERVICES AND FEATURES MAKE YOUR CONNECTION C092A JUL12

2 experience the convenience and reliability GET MORE FROM YOUR HOME PHONE 02 HOME PHONE FEATURES 04 SAVE ON CALLS TO AUSTRALIAN MOBILES 08 SAVE ON OVERSEAS CALLS 09 MANAGING YOUR ACCOUNT 10 MAKING ENQUIRIES FASTER AND EASIER 12

3 GET MORE FROM YOUR HOME PHONE Your HomeLine plan has a great range of features to help you stay on top of your calls and messages. Quite a few are on your phone now, ready for you to use. If you d like to check charges or detailed instructions, just visit telstra.com/home-phone or call us on for free from your Telstra home phone or Telstra mobile in Australia. 02 TELSTRA HOME MESSAGES 101 Telstra Home Messages 101 is an easy to use home message service that can take messages for you when you re away from the phone, on another call or just can t talk. It s available from most Telstra home phones. What s more, there are no fees or message retrieval charges for Telstra Home Messages 101 from your home phone. CHECK OUT THE FEATURES YOU CAN ACCESS ON PAGE 4. To activate Telstra Home Messages 101 Pick up your Telstra home phone. Press and follow the simple instructions. To retrieve messages Whenever you hear the stutter tone, you ll know you have a new message. Press to retrieve it. To change the ring time Your phone is set to ring for about 20 seconds before Telstra Home Messages 101 takes the call. To change this time, press 9 9, enter the number of seconds you want (between 0 5 and 6 0 ), then press # and hang up. To get message notifications to your mobile You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can retrieve this message using your Telstra mobile (standard call charges apply) or home phone. It s easy to set up. Simply call from your home phone, select 2 from the menu and follow the prompts. Telstra Home Messages 101 is not available if you have a Digital Voice Service on the National Broadband Network (NBN). MessageBank MessageBank is an answering service that takes your calls when you can t playing your personal greeting to callers and recording messages. Depending on your phone, you ll know you ve got a new message when you see a flashing light or hear a special interrupted dial tone when you pick up the handset. MessageBank is included in some HomeLine and all digital voice services on the NBN at no extra cost. Otherwise, it s usually $6 per month, or $3 per month if you have two or more eligible HomeLine features in a HomeLine Features Pack. Not available on HomeLine Part. MessageBank is available on most tone phones in areas throughout Australia. To set up MessageBank Dial for the main MessageBank menu, then follow the voice prompts to set up your personal greeting. MessageBank will prompt you to enter a new six-digit PIN. Follow the prompts to set up your mailbox. You don t need to enter your PIN when calling MessageBank from your home phone, but you ll need it if you call from another phone or a mobile. If you want to change your PIN or you want the added security of a PIN when calling from your home phone, you can change it as follows. To change your PIN settings Dial press 3 for mailbox set-up from the main menu press 3 for PIN settings press 1 to change your PIN or press 2 for security settings and press 1 to turn optional PIN off. If you turn off your optional PIN, you ll need to enter the PIN every time you call your mailbox. 03

4 Home phone features 1# Telstra Feature Assistant 1# Telstra Feature Assistant is a voiceactivated help service for your extra home phone features. Simply press 1 # or, if you have our T1000S or T1000C rental phone, press the Telstra Voice Assistant button. When you re connected, you ll hear: Hi, I m your Telstra Feature Assistant. What would you like to do today? You can say: Call Waiting, Call Forward, Phone Features, User Tips, Stored Numbers, etc. You can either listen to the step-by-step prompts or interrupt them to make your request. Helpful hint: Call Forward Immediate is the default Call Forward setting in 1# Telstra Feature Assistant. If you only want calls forwarded when your line is busy, you ll need to say Call Forward Busy. Standard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on HomeLine Plans. 1# Telstra Feature Assistant is not available if you have a Digital Voice Service on the NBN. Call Return is available on most phones in Australia but won t work for blocked numbers. The cost is 35 per retrieved number, plus standard call charges if you return the call. This service is included for customers on HomeLine Ultimate. Call Waiting If someone calls when you re already on the phone, Call Waiting lets you know with two discrete beeps ( bip-bip ) every five seconds. To put your first caller on hold and answer the new call, press Recall 2. To swap between your two calls, press Recall 2 again. To end one call and return to the other caller, press Recall 1. Call Waiting is automatically included, turned on and ready for you to use now, but won t work during a 3-Way Chat. No charges apply for Call Waiting. To check if Call Waiting is on or off Dial tone # 4 3 # Announcement To set up a 3-Way Chat Recall Dial tone 2nd Phone Number Wait for Answer Recall Dial tone 3 or, if you have phone feature buttons, press Recall Dial tone 2nd Phone Number 3-Way Chat To put one person on hold and switch between calls* Recall Dial tone 2 To hang up one call and pick up the person on hold* Recall Dial tone 1 3-Way Chat is ready to use on your phone now and only costs 55 per successful connection, plus standard call charges for each call joined into the chat. Calling Number Display If you want to know who s calling you, Calling Number Display is the answer. It displays the caller s phone number, date and time of the call (provided it s not a silent or blocked number) even if you missed the call altogether. You can use it in most areas as long as you have a compatible phone. Calling Number Display is included at no extra cost with HomeLine Ultimate and on all digital voice services on the NBN. Otherwise, it costs $6 per month or $3 per month if you have two or more eligible HomeLine features in a HomeLine Features Pack. Not available on HomeLine Part. * Not available if you have a Digital Voice Service on the NBN. For more information on setting up features on your phone, CALL OR visit telstra.com/home-phone Call Return If you miss a call, you can retrieve the number of your last unanswered call by pressing 1 0 # and, when you re prompted, you can press 1 to call the number back. 3-Way Chat When you need to organise people without hassle, set up a 3-Way Chat. It s a great way to make plans and one person can even leave the call at any stage and let you bring someone else in

5 CUSTOMISE AND MANAGE YOUR ACCOUNT FROM THE COMFORT OF HOME 06 07

6 SAVE ON CALLS TO AUSTRALIAN MOBILES SAVE ON OVERSEAS CALLS HomeLine Mobile value packs Add a monthly HomeLine Mobile Value Pack to any compatible HomeLine Plan, and you ll get up to $100 worth of extra value per month all to help you catch people while they re out and about. PACK VALUE Included Value $10 $20 worth of calls to Australian mobiles $20 $50 worth of calls to Australian mobiles $30 $100 worth of calls to Australian mobiles Compatible plans are HomeLine Complete, Plus, Advanced, Reach, Together and Ultimate. Unused value expires at the end of the month. Calls to satellite services are not included. One pack per HomeLine service. Calls are charged at your HomeLine plan s standard rates for calls to mobiles, including capped rates where available. Mobile Value Packs are not available if you have a Digital Voice Service on the NBN. Any calls to Australian mobiles made in excess of the monthly International Value packs Make it easy to call friends and family in selected countries whenever you want whether you re catching them on their fixed number or their mobile. Just add an International Value Pack (IVP) to your compatible HomeLine Plan for $5 or $10 a month, and you ll have automatic access to great calling rates to over 70 countries. Call rates start from as low as 2 per minute to selected countries plus 45 connection fee. Plus, with the $10 pack, your monthly fee includes your first $10 worth of eligible calls. Here are some examples of where you can call your loved ones for less. If you d like to see all the countries on offer, and the latest rates, visit telstra.com/ivp included value are also charged at your HomeLine plan s standard rate. DESTINATION TO FIXED NUMBERS (per minute)* TO MOBILE NUMBERS (per minute)* China 2 5 Greece 3 34 Hong Kong 3 3 India 5 5 Lebanon Malaysia 3 5 New Zealand 5 35 Philippines Taiwan 3 25 UK 2 35 USA 2 2 Vietnam * Plus a 45c connection charge. Charged in 60-second blocks. Compatible plans are HomeLine Complete, Plus, Reach and Together (and Advanced if you have a 13-digit account number). Unused credit expires at the end of the month. Incompatible with some offers (including Reward Packages 5% and 10%). International Value Pack rates are already included for HomeLine Ultimate

7 MANAGING YOUR ACCOUNT We re working hard to make it easier and more convenient for you to manage your Telstra services. TELSTRA IMAGE My Account lets you keep on top of your call costs, bills, contact details and more simply and securely, from your PC or compatible mobile. My Account online LETS YOU: cut clutter switch to paperless billing and save clutter with a detailed online bill or Bill to replace the paper copy that comes by post keep better records we ll keep up to 13 months worth of bills online for you, starting from when you register, for you to view and download when you want get reminders set up or SMS reminders for when your bills are ready to be billed and due to be paid, so you ll never miss an important date stop cost surprises check your calls yet to be billed online to see an estimate of how much the calls on your next bill will cost keeping across your plan information at any time manage your home and mobile phone plans, whenever it suits you. With My Account on your compatible mobile, you can: pay bills on the move buy or upgrade your browsing pack view your Telstra account balance monitor your estimated call usage and mobile data usage to help avoid surprises on your bill credit a Pre-Paid mobile. It s so simple to use. Just click the BigPond icon, scroll down to the My Account section and click Account Balance and Usage. Paying your bills There are flexible, convenient options for paying your Telstra bills. Each bill details all the ways you can make a payment. If you use a credit card, there ll be a payment processing fee based on the payment amount and card type. Paying online You can pay bills using a credit card at telstra.com. All you need is your account number and credit card details, then select View or pay my bill on the home page. Using direct debit Direct Debit takes the hassle out of paying your bills when you have a fixed, mobile or Single Bill account, or a 13-digit BigPond account number. Here are your options. Direct debit automatic Your bill payment is simply deducted from your cheque, savings or credit card account on the due date. Direct debit one-off payments Use the phone or internet to pay any amount you want from your pre-registered cheque or savings account whenever it suits you. Direct debit fixed payments Choose a fixed amount ($20 or more) to pay from your cheque, savings or credit card account each fortnight or month. Then just pay any outstanding amount by each bill s due date to avoid late fees. It s easy to set up Direct Debit at telstra.com/directdebit Other payment options can be found at telstra.com/billpay To register for Online Billing, go to telstra.com/myaccount 10 11

8 MAKING ENQUIRIES FASTER AND EASIER Find what you need The quick and easy way to find out about our products, services and extra features is to visit telstra.com. You ll find our website is easy to navigate and full of useful information, so it s a great place to go for answers to any question, any time. You can: search frequently asked questions contact us via chat online to customer services at telstra.custhelp.com/app/chat get help with all your products and services at telstra.com/help If we haven t fixed your problem, call us on and say complaint, so we can investigate and resolve it. Now you re talking Telstra s voice recognition service is here to help you get what you want faster. Just call and tell us what you need. For example: if you want to get a product like MessageBank, say: I want MessageBank connected if you want to change your bill frequency, say: billing if you want to get a phone connected, say: new connections. Call from a quiet place and just speak naturally. Be ready with the phone number you re asking about and the reason for your call. Helping yourself Our easy to use self-serve options can help you get the answers you need without waiting for one of our consultants. All you have to say is: Report a payment I want to report a payment. Phone features I d like to know what phone features are available. Account balance I need my account balance. Calling overseas I want to know a country code and the cost for calling overseas. Give it a try next time you call with your home phone enquiry. Things you need to know We update our offers regularly. Please check telstra.com for our latest plans. All prices include GST and are correct at time of printing. YouTube is a registered trade mark of Google, Inc. and are trade marks and registered trade marks of Telstra Corporation Limited, ABN