CALL VISIT A TELSTRA STORE telstra.com/home-phone HOME PHONE SERVICES AND FEATURES MAKE YOUR CONNECTION C092A JUL12

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "CALL 13 2200 VISIT A TELSTRA STORE telstra.com/home-phone HOME PHONE SERVICES AND FEATURES MAKE YOUR CONNECTION C092A JUL12"

Transcription

1 CALL VISIT A TELSTRA STORE telstra.com/home-phone HOME PHONE SERVICES AND FEATURES MAKE YOUR CONNECTION C092A JUL12

2 experience the convenience and reliability GET MORE FROM YOUR HOME PHONE 02 HOME PHONE FEATURES 04 SAVE ON CALLS TO AUSTRALIAN MOBILES 08 SAVE ON OVERSEAS CALLS 09 MANAGING YOUR ACCOUNT 10 MAKING ENQUIRIES FASTER AND EASIER 12

3 GET MORE FROM YOUR HOME PHONE Your HomeLine plan has a great range of features to help you stay on top of your calls and messages. Quite a few are on your phone now, ready for you to use. If you d like to check charges or detailed instructions, just visit telstra.com/home-phone or call us on for free from your Telstra home phone or Telstra mobile in Australia. 02 TELSTRA HOME MESSAGES 101 Telstra Home Messages 101 is an easy to use home message service that can take messages for you when you re away from the phone, on another call or just can t talk. It s available from most Telstra home phones. What s more, there are no fees or message retrieval charges for Telstra Home Messages 101 from your home phone. CHECK OUT THE FEATURES YOU CAN ACCESS ON PAGE 4. To activate Telstra Home Messages 101 Pick up your Telstra home phone. Press and follow the simple instructions. To retrieve messages Whenever you hear the stutter tone, you ll know you have a new message. Press to retrieve it. To change the ring time Your phone is set to ring for about 20 seconds before Telstra Home Messages 101 takes the call. To change this time, press 9 9, enter the number of seconds you want (between 0 5 and 6 0 ), then press # and hang up. To get message notifications to your mobile You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can retrieve this message using your Telstra mobile (standard call charges apply) or home phone. It s easy to set up. Simply call from your home phone, select 2 from the menu and follow the prompts. Telstra Home Messages 101 is not available if you have a Digital Voice Service on the National Broadband Network (NBN). MessageBank MessageBank is an answering service that takes your calls when you can t playing your personal greeting to callers and recording messages. Depending on your phone, you ll know you ve got a new message when you see a flashing light or hear a special interrupted dial tone when you pick up the handset. MessageBank is included in some HomeLine and all digital voice services on the NBN at no extra cost. Otherwise, it s usually $6 per month, or $3 per month if you have two or more eligible HomeLine features in a HomeLine Features Pack. Not available on HomeLine Part. MessageBank is available on most tone phones in areas throughout Australia. To set up MessageBank Dial for the main MessageBank menu, then follow the voice prompts to set up your personal greeting. MessageBank will prompt you to enter a new six-digit PIN. Follow the prompts to set up your mailbox. You don t need to enter your PIN when calling MessageBank from your home phone, but you ll need it if you call from another phone or a mobile. If you want to change your PIN or you want the added security of a PIN when calling from your home phone, you can change it as follows. To change your PIN settings Dial press 3 for mailbox set-up from the main menu press 3 for PIN settings press 1 to change your PIN or press 2 for security settings and press 1 to turn optional PIN off. If you turn off your optional PIN, you ll need to enter the PIN every time you call your mailbox. 03

4 Home phone features 1# Telstra Feature Assistant 1# Telstra Feature Assistant is a voiceactivated help service for your extra home phone features. Simply press 1 # or, if you have our T1000S or T1000C rental phone, press the Telstra Voice Assistant button. When you re connected, you ll hear: Hi, I m your Telstra Feature Assistant. What would you like to do today? You can say: Call Waiting, Call Forward, Phone Features, User Tips, Stored Numbers, etc. You can either listen to the step-by-step prompts or interrupt them to make your request. Helpful hint: Call Forward Immediate is the default Call Forward setting in 1# Telstra Feature Assistant. If you only want calls forwarded when your line is busy, you ll need to say Call Forward Busy. Standard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on HomeLine Plans. 1# Telstra Feature Assistant is not available if you have a Digital Voice Service on the NBN. Call Return is available on most phones in Australia but won t work for blocked numbers. The cost is 35 per retrieved number, plus standard call charges if you return the call. This service is included for customers on HomeLine Ultimate. Call Waiting If someone calls when you re already on the phone, Call Waiting lets you know with two discrete beeps ( bip-bip ) every five seconds. To put your first caller on hold and answer the new call, press Recall 2. To swap between your two calls, press Recall 2 again. To end one call and return to the other caller, press Recall 1. Call Waiting is automatically included, turned on and ready for you to use now, but won t work during a 3-Way Chat. No charges apply for Call Waiting. To check if Call Waiting is on or off Dial tone # 4 3 # Announcement To set up a 3-Way Chat Recall Dial tone 2nd Phone Number Wait for Answer Recall Dial tone 3 or, if you have phone feature buttons, press Recall Dial tone 2nd Phone Number 3-Way Chat To put one person on hold and switch between calls* Recall Dial tone 2 To hang up one call and pick up the person on hold* Recall Dial tone 1 3-Way Chat is ready to use on your phone now and only costs 55 per successful connection, plus standard call charges for each call joined into the chat. Calling Number Display If you want to know who s calling you, Calling Number Display is the answer. It displays the caller s phone number, date and time of the call (provided it s not a silent or blocked number) even if you missed the call altogether. You can use it in most areas as long as you have a compatible phone. Calling Number Display is included at no extra cost with HomeLine Ultimate and on all digital voice services on the NBN. Otherwise, it costs $6 per month or $3 per month if you have two or more eligible HomeLine features in a HomeLine Features Pack. Not available on HomeLine Part. * Not available if you have a Digital Voice Service on the NBN. For more information on setting up features on your phone, CALL OR visit telstra.com/home-phone Call Return If you miss a call, you can retrieve the number of your last unanswered call by pressing 1 0 # and, when you re prompted, you can press 1 to call the number back. 3-Way Chat When you need to organise people without hassle, set up a 3-Way Chat. It s a great way to make plans and one person can even leave the call at any stage and let you bring someone else in

5 CUSTOMISE AND MANAGE YOUR ACCOUNT FROM THE COMFORT OF HOME 06 07

6 SAVE ON CALLS TO AUSTRALIAN MOBILES SAVE ON OVERSEAS CALLS HomeLine Mobile value packs Add a monthly HomeLine Mobile Value Pack to any compatible HomeLine Plan, and you ll get up to $100 worth of extra value per month all to help you catch people while they re out and about. PACK VALUE Included Value $10 $20 worth of calls to Australian mobiles $20 $50 worth of calls to Australian mobiles $30 $100 worth of calls to Australian mobiles Compatible plans are HomeLine Complete, Plus, Advanced, Reach, Together and Ultimate. Unused value expires at the end of the month. Calls to satellite services are not included. One pack per HomeLine service. Calls are charged at your HomeLine plan s standard rates for calls to mobiles, including capped rates where available. Mobile Value Packs are not available if you have a Digital Voice Service on the NBN. Any calls to Australian mobiles made in excess of the monthly International Value packs Make it easy to call friends and family in selected countries whenever you want whether you re catching them on their fixed number or their mobile. Just add an International Value Pack (IVP) to your compatible HomeLine Plan for $5 or $10 a month, and you ll have automatic access to great calling rates to over 70 countries. Call rates start from as low as 2 per minute to selected countries plus 45 connection fee. Plus, with the $10 pack, your monthly fee includes your first $10 worth of eligible calls. Here are some examples of where you can call your loved ones for less. If you d like to see all the countries on offer, and the latest rates, visit telstra.com/ivp included value are also charged at your HomeLine plan s standard rate. DESTINATION TO FIXED NUMBERS (per minute)* TO MOBILE NUMBERS (per minute)* China 2 5 Greece 3 34 Hong Kong 3 3 India 5 5 Lebanon Malaysia 3 5 New Zealand 5 35 Philippines Taiwan 3 25 UK 2 35 USA 2 2 Vietnam * Plus a 45c connection charge. Charged in 60-second blocks. Compatible plans are HomeLine Complete, Plus, Reach and Together (and Advanced if you have a 13-digit account number). Unused credit expires at the end of the month. Incompatible with some offers (including Reward Packages 5% and 10%). International Value Pack rates are already included for HomeLine Ultimate

7 MANAGING YOUR ACCOUNT We re working hard to make it easier and more convenient for you to manage your Telstra services. TELSTRA IMAGE My Account lets you keep on top of your call costs, bills, contact details and more simply and securely, from your PC or compatible mobile. My Account online LETS YOU: cut clutter switch to paperless billing and save clutter with a detailed online bill or Bill to replace the paper copy that comes by post keep better records we ll keep up to 13 months worth of bills online for you, starting from when you register, for you to view and download when you want get reminders set up or SMS reminders for when your bills are ready to be billed and due to be paid, so you ll never miss an important date stop cost surprises check your calls yet to be billed online to see an estimate of how much the calls on your next bill will cost keeping across your plan information at any time manage your home and mobile phone plans, whenever it suits you. With My Account on your compatible mobile, you can: pay bills on the move buy or upgrade your browsing pack view your Telstra account balance monitor your estimated call usage and mobile data usage to help avoid surprises on your bill credit a Pre-Paid mobile. It s so simple to use. Just click the BigPond icon, scroll down to the My Account section and click Account Balance and Usage. Paying your bills There are flexible, convenient options for paying your Telstra bills. Each bill details all the ways you can make a payment. If you use a credit card, there ll be a payment processing fee based on the payment amount and card type. Paying online You can pay bills using a credit card at telstra.com. All you need is your account number and credit card details, then select View or pay my bill on the home page. Using direct debit Direct Debit takes the hassle out of paying your bills when you have a fixed, mobile or Single Bill account, or a 13-digit BigPond account number. Here are your options. Direct debit automatic Your bill payment is simply deducted from your cheque, savings or credit card account on the due date. Direct debit one-off payments Use the phone or internet to pay any amount you want from your pre-registered cheque or savings account whenever it suits you. Direct debit fixed payments Choose a fixed amount ($20 or more) to pay from your cheque, savings or credit card account each fortnight or month. Then just pay any outstanding amount by each bill s due date to avoid late fees. It s easy to set up Direct Debit at telstra.com/directdebit Other payment options can be found at telstra.com/billpay To register for Online Billing, go to telstra.com/myaccount 10 11

8 MAKING ENQUIRIES FASTER AND EASIER Find what you need The quick and easy way to find out about our products, services and extra features is to visit telstra.com. You ll find our website is easy to navigate and full of useful information, so it s a great place to go for answers to any question, any time. You can: search frequently asked questions contact us via chat online to customer services at telstra.custhelp.com/app/chat get help with all your products and services at telstra.com/help If we haven t fixed your problem, call us on and say complaint, so we can investigate and resolve it. Now you re talking Telstra s voice recognition service is here to help you get what you want faster. Just call and tell us what you need. For example: if you want to get a product like MessageBank, say: I want MessageBank connected if you want to change your bill frequency, say: billing if you want to get a phone connected, say: new connections. Call from a quiet place and just speak naturally. Be ready with the phone number you re asking about and the reason for your call. Helping yourself Our easy to use self-serve options can help you get the answers you need without waiting for one of our consultants. All you have to say is: Report a payment I want to report a payment. Phone features I d like to know what phone features are available. Account balance I need my account balance. Calling overseas I want to know a country code and the cost for calling overseas. Give it a try next time you call with your home phone enquiry. Things you need to know We update our offers regularly. Please check telstra.com for our latest plans. All prices include GST and are correct at time of printing. YouTube is a registered trade mark of Google, Inc. and are trade marks and registered trade marks of Telstra Corporation Limited, ABN

BUSINESS SERVICES OCT10

BUSINESS SERVICES OCT10 XXXXXX BUSINESS SERVICES VISIT A TELSTRA STORE OR DEALER CLICK TELSTRA.COM/BUSINESS/NEXTG CALL 1800 BUSINESS (1800 287463) Exclusive business offers, ABN required. OCT10 C035 BUSINESS WELCOME TO A WORLD

More information

DO MORE WITH YOUR HOME PHONE

DO MORE WITH YOUR HOME PHONE CALL 13 2200 VISIT A TELSTRA STORE telstra.com/homephone HOME FEATURES USER GUIDE DO MORE WITH YOUR HOME PHONE C020 JAN13 XXXXXXXX PHONE FEATURES THAT MAKE LIFE EASIER Our home features make it easy for

More information

AT HOME WITH TELSTRA MAR11. For service in your own language, our bilingual Customer Service Centres are open Monday to Friday:

AT HOME WITH TELSTRA MAR11. For service in your own language, our bilingual Customer Service Centres are open Monday to Friday: XXXXXX VISIT A TELSTRA STORE Click TELSTRA.COM.AU/HOMEPHONE CALL 13 TELSTRA For service in your own language, our bilingual Customer Service Centres are open Monday to Friday: AT HOME WITH TELSTRA Vietnamese...FREECALL

More information

BUSINESSLINE FEATURES USER GUIDE. Do more with your business phone

BUSINESSLINE FEATURES USER GUIDE. Do more with your business phone BUSINESSLINE FEATURES USER GUIDE Do more with your business phone WELCOME TO TELSTRA BUSINESSLINE FEATURES Telstra BusinessLine Features are the smart way to manage your calls and stay connected to your

More information

Telstra HomeLine Features User Guide. More information. The smart way to make your phone work harder for you

Telstra HomeLine Features User Guide. More information. The smart way to make your phone work harder for you More information If you need further assistance with any of these Telstra HomeLine Features, please visit www.telstra.com or call us on 13 2200. The smart way to make your phone work harder for you Trade

More information

WHAT ELSE CAN YOUR HOME PHONE DO?

WHAT ELSE CAN YOUR HOME PHONE DO? visit a Telstra store 13 2200 telstra.com/home-phone WHAT ELSE CAN YOUR HOME PHONE DO? Everything you need to know about the features that make your home phone more helpful, flexible and useful C020 FEB16

More information

Home & Business Phone. Features User Guide

Home & Business Phone. Features User Guide Home & Business Phone Features User Guide 1 Welcome to ACN s Home and Business Phone Features This guide will help you use your phone features and discover what they can do for you. You now have some great

More information

HPUG_1014. Shaw Home Phone. User Guide

HPUG_1014. Shaw Home Phone. User Guide HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.

More information

Avoid Missing Important Calls

Avoid Missing Important Calls PSTN Landline Business Features Add-on features provide an easy and affordable way to add flexibility and function to your business phone. You can turn many features on and off through your telephone handset.

More information

Fixed phone services for Business

Fixed phone services for Business Fixed phone services for Business VISIT A TELSTRA STORE OR PARTNER CLICK TELSTRA.COM/BUSINESS CALL 13 2000 Exclusive business offers, ABN required. XXXXXX MAR11 C081 BUSINESS Taking care of business Get

More information

Standard Features What it does Price Exc VAT Price Inc VAT Page. Number Withhold Allows you to withhold your number Free Free 2

Standard Features What it does Price Exc VAT Price Inc VAT Page. Number Withhold Allows you to withhold your number Free Free 2 Feature Guide Zen Line Rental Included Features Summary: Standard Features What it does Price Exc VAT Price Inc VAT Page Last Number Called Tells you the number that called last and call return Free Free

More information

THE LITTLE BOOK OF BUSINESS NO BRAINERS.

THE LITTLE BOOK OF BUSINESS NO BRAINERS. THE LITTLE BOOK OF BUSINESS NO S. 1 2G I N S T E A D OF LISTENING TO VOICEMAIL MESSAGES, READ T H E M D I S C R E E T LY a s a n s m s a n d respond faster. Call to see if Voice2Text i s a v a i l a b

More information

SPEAK TELEPHONY MANUAL

SPEAK TELEPHONY MANUAL SPEAK TELEPHONY MANUAL telephony instruction manual contents Eftel speak has a great range of telephony options available to tailor your phone service to your needs and requirements. Eftel provides you

More information

BP_UserGuide_0113. Business Phone User Guide

BP_UserGuide_0113. Business Phone User Guide BP_UserGuide_0113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

BP_UserGuide_1113. Business Phone User Guide

BP_UserGuide_1113. Business Phone User Guide BP_UserGuide_1113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

SPARK CALL MINDER GUIDELINES. spark.co.nz

SPARK CALL MINDER GUIDELINES. spark.co.nz SPARK CALL MINDER GUIDELINES spark.co.nz How does it work? Whenever you can t answer calls your Call Minder will answer & callers can listen to your greeting and leave a message in your mailbox. Using

More information

Getting Started 2. How to Use Voice Mail 4

Getting Started 2. How to Use Voice Mail 4 Getting Started 2 How to Use Voice Mail 4 Voice Mail Messages 4 Retrieving Voice Mail Messages 4 Reply to a Voice Mail Message 5 Listening Options 5 Forward a Voice Mail Message 6 Record and Send a Voice

More information

Mobile MessageBank Standard User Guide

Mobile MessageBank Standard User Guide Mobile MessageBank Stard User Guide 1. The World Of Mobile MessageBank 2. MessageBank Stard Set Up 3. Using MessageBank 4. Options 5. How to use the features within MessageBank 6. Pricing 7. Billing 8.

More information

Mobile MessageBank Standard User Guide

Mobile MessageBank Standard User Guide 1. Now Everyone Gets The Message 2. MessageBank Stard Set Up 3. Using MessageBank 4. Options 5. Pricing 6. Billing 7. Troubleshooting 8. Helpful Hints 9. Tips 10. More Information Mobile MessageBank Stard

More information

a guide to your telstra t-hub 2 tablet

a guide to your telstra t-hub 2 tablet a guide to your Telstra T-Hub 2 TABLET Let s get this show on the road The T-Hub 2 is a unique combination of Phone and Tablet, designed specifically for Telstra s home phone and internet services. Whether

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

voicemail mobile looking after your calls while you re looking after yourself

voicemail mobile looking after your calls while you re looking after yourself voicemail mobile looking after your calls while you re looking after yourself welcome to the manx telecom voicemail service. The Voicemail messaging service can be activated on your line and provides you

More information

TELSTRA PRE-PAID WELCOME GUIDE

TELSTRA PRE-PAID WELCOME GUIDE TELSTRA PRE-PAID WELCOME GUIDE LET S GET THIS SHOW ON THE ROAD You must be excited about your brand new Pre-Paid device. This guide will help you get started as quickly and easily as possible. It ll help

More information

Home Phone. Features Guide. Features Guide. Find out how to use the Home Phone call features. Voicemail 1571. Contents.

Home Phone. Features Guide. Features Guide. Find out how to use the Home Phone call features. Voicemail 1571. Contents. Home Phone Find out how to use the Home Phone call features Contents Voicemail 1571 Three way calling Reminder Call Ring Back 1471 (Last Number Called) 141 Number Withhold 1471 Erasure Caller Display Call

More information

Address Book. Store all of your contacts in your online Address Book.

Address Book. Store all of your contacts in your online Address Book. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Logs 7 Call Return 7 Call Waiting 8 Caller ID 9 Do Not Disturb 10 Find Me 11 Outbound Caller ID Block 9 Selective Call

More information

BT Calling Features User Guide. Make more of your phone

BT Calling Features User Guide. Make more of your phone BT Calling Features User Guide Make more of your phone Index Page Never miss another call 2/3 Call Diversion Call Waiting Ring Back 1471 BT Answer 1571 Keep in control of your calls 4/5 Call Barring Anonymous

More information

Anonymous Call Rejection Refuse calls from those who have blocked their numbers.

Anonymous Call Rejection Refuse calls from those who have blocked their numbers. How to Use Your Digital Voice Features Effective 01/12/15 To learn how to use your voice features, locate your service by selecting from the Quick Links that follow, or, you can find the same instructions

More information

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507 D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account

More information

CALL MANAGEMENT SERVICES. User Guide. 1 888 télébec telebec.com

CALL MANAGEMENT SERVICES. User Guide. 1 888 télébec telebec.com CALL MANAGEMENT SERVICES User Guide 888 télébec telebec.com QUICK REFERENCE Télébec Call Management Services - Important Codes Service Activation Cancellation Call Blocking 6 7 Call Forwarding 7 2 7 3

More information

YOUR HOME PHONE. Horry Telephone Cooperative, Inc.

YOUR HOME PHONE. Horry Telephone Cooperative, Inc. YOUR HOME PHONE Horry Telephone Cooperative, Inc. CONTENTS Calling Features Anonymous Call Rejection page 4 Automatic Busy Redial page 4 Automatic Call Return page 5 Call Forwarding page 6 Call Forwarding

More information

Home Phone Service Guide calling features and services tips and instructions

Home Phone Service Guide calling features and services tips and instructions Home Phone Service Guide calling features and services tips and instructions Primus Home Phone Service Inside your guide to Primus Home Phone Service Services included with Primus Home Phone Service: 911,

More information

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features.

Home Phone Quick Start Guide. Review these helpful instructions to understand your Midco home phone service and its many convenient features. Home Phone Quick Start Guide Review these helpful instructions to understand your Midco home phone service and its many convenient features. 1 Contents Equipment and Features.......................................................

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

u s e r g u i d e Centrex

u s e r g u i d e Centrex user guide Centrex Welcome to your Centrex phone Congratulations! You are now using the Centrex service from Telecom. Centrex has many practical features to make using the phone easier. This Guide introduces

More information

YOUR PHONE YOUR WAY. A guide to our call features

YOUR PHONE YOUR WAY. A guide to our call features YOUR PHONE YOUR WAY A guide to our call features How to use this guide We believe in making life as simple as possible for you. That s why we ve put together this guide to explain how to use your call

More information

Business Voice Mail 9 USER GUIDE. Basic Mailbox

Business Voice Mail 9 USER GUIDE. Basic Mailbox While you re listening to messages... You can move through your messages with the keypad commands shown in red. You ll be able to REWIND (in 5-second increments) to catch something you didn t hear... or

More information

Guide to Your Telephone Service

Guide to Your Telephone Service Guide to Your Telephone Service OPTIONS AND FEATURES AVAILABLE WITH EPLUS BROADBAND TELEPHONE SERVICE 422-7500 Table of Contents Included in this guide is a comprehensive list of features and services

More information

FEATURE & INFORMATION GUIDE

FEATURE & INFORMATION GUIDE FEATURE & INFORMATION GUIDE LOCAL PHONE Windstream is a registered service mark of Windstream Corporation. 2007 WindstreamCorporation WS F&I ENG 07/07 001519 English_F&I_Guide.indd 1-2 7/23/07 4:31:53

More information

This is a guide to the Vodafone Red Network. This is how to get started

This is a guide to the Vodafone Red Network. This is how to get started This is a guide to the Vodafone Red Network This is how to get started Welcome to the Red Network. This uses the latest technology to help us provide your business with faster response times and an even

More information

COMCAST DIGITAL VOICE USER GUIDE

COMCAST DIGITAL VOICE USER GUIDE COMCAST DIGITAL VOICE USER GUIDE WELCOME TO COMCAST DIGITAL VOICE Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your cousin in Europe. Now that you have Comcast

More information

Anonymous Call Rejection

Anonymous Call Rejection Contents Anonymous Call Rejection 4 Call Block 5 Call Forward 6-7 Call Return 8 Call Waiting 9 Caller ID 10-11 Do Not Disturb 12 Find Me 13 Selective Call Forwarding 14 Speed Dial 15 Three-Way Calling

More information

It s What We Do. Telephone Get Going Guide

It s What We Do. Telephone Get Going Guide It s What We Do. Telephone Get Going Guide Welcome and Introduction Welcome to Astound telephone services brought to you by Astound Broadband! This Get Going Guide will familiarize you with our telephone

More information

Overview. Table of Contents. Telephone... 1 State of Kansas Voice Mail System CISCO Unity 3 Quick Reference... 7

Overview. Table of Contents. Telephone... 1 State of Kansas Voice Mail System CISCO Unity 3 Quick Reference... 7 Overview This document introduces the State of Kansas Telephone and Voicemail Systems and gives instructions for the most commonly used features. Table of Contents Telephone... 1 State of Kansas Voice

More information

BUSINESS MOBILE PLUS AND MOBILE CAP PLANS

BUSINESS MOBILE PLUS AND MOBILE CAP PLANS VISIT A TELSTRA STORE CALL 13 2000 OR YOUR ACCOUNT REPRESENTATIVE CLICK TELSTRA.COM/BUSINESS Exclusive business offers, ABN required. BUSINESS MOBILE PLUS AND MOBILE CAP PLANS XXXXXX DEC10 133765 IT S

More information

BUSINESS MOBILE PLUS AND BUSINESS MOBILE MAXIMISER PLANS

BUSINESS MOBILE PLUS AND BUSINESS MOBILE MAXIMISER PLANS VISIT A TELSTRA STORE CALL 13 2000 OR YOUR ACCOUNT REPRESENTATIVE CLICK TELSTRA.COM/BUSINESS Exclusive business offers, ABN required. BUSINESS MOBILE PLUS AND BUSINESS MOBILE MAXIMISER PLANS XXXXXX MAR11

More information

TRANS-VIDEO PHONE SERVICE

TRANS-VIDEO PHONE SERVICE TRANS-VIDEO PHONE SERVICE FEATURE GUIDE telephone number username password Manage your account online at: www.trans-video.net/voice.html CONTENTS Address Book Anonymous Call Rejection Call Block Call Logs

More information

ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE

ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE ACN CALLING PLAN FEATURES ALABAMA GEORGIA FLORIDA KENTUCKY LOUISIANA NORTH CAROLINA SOUTH CAROLINA TENNESSEE USING YOUR NEW FEATURES ACN customers can select from a variety of calling features each designed

More information

To activate Anonymous Call Rejection: 1. Lift the receiver and listen for dial tone. 2. Dial *77. 3. Listen for confirmation tone, hang up.

To activate Anonymous Call Rejection: 1. Lift the receiver and listen for dial tone. 2. Dial *77. 3. Listen for confirmation tone, hang up. Anonymous Call Rejection Anonymous Call Rejection allows a customer to deny any calls from ringing the line if the calling party has blocked the identification number. The calling party receives a message

More information

User Guide. Centrex. A step by step start up

User Guide. Centrex. A step by step start up User Guide Centrex A step by step start up Spark Centrex User Guide A step by step start up 1 Welcome to your Centrex phone Congratulations! You are now using the Centrex service from Spark. Centrex has

More information

Featureline and Featureline Corporate

Featureline and Featureline Corporate Featureline and Featureline Corporate Site User Guide Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time.

More information

HELPFUL HINTS FOR VOIP PHONES

HELPFUL HINTS FOR VOIP PHONES HELPFUL HINTS FOR VOIP PHONES TO LEAVE A MESSAGE IN MAILBOX WITHOUT CALLING THE NUMBER ACCESS THE LINE (GET DIAL TONE) - PRESS STAR DIAL 5 DIGIT NUMBER TO TRANSFER A CALL WITHOUT ANNOUNCING WHOSE CALLING

More information

PHONE USER 1 GUIDE. Morristown (MUS) Local Customer Calling FROM: Morristown (Area Code 423): 307, 317, 318, 522, 581, 585, 586, 587

PHONE USER 1 GUIDE. Morristown (MUS) Local Customer Calling FROM: Morristown (Area Code 423): 307, 317, 318, 522, 581, 585, 586, 587 PHONE USER 1 GUIDE Local Calling Area Windstream has defined the following local calling area. All calls to these areas are included in your local monthly charge. Calls outside of this area will be billed

More information

Digital Phone User Guide. 911 S. Primrose, Suite E, Monrovia, CA 91016 877-899-8898 championbroadband.com

Digital Phone User Guide. 911 S. Primrose, Suite E, Monrovia, CA 91016 877-899-8898 championbroadband.com Digital Phone User Guide 911 S. Primrose, Suite E, Monrovia, CA 91016 877-899-8898 championbroadband.com Champion Digital Phone User Guide Welcome to the Champion Broadband Digital Phone Calling Plan.

More information

voicemail fixed line looking after your calls while you re looking after yourself

voicemail fixed line looking after your calls while you re looking after yourself voicemail fixed line looking after your calls while you re looking after yourself welcome to the manx telecom voicemail service The Voicemail messaging service can be activated on your line and provides

More information

1. Change your greeting You may choose from 3 types of greetings:

1. Change your greeting You may choose from 3 types of greetings: A. Setting up the mailbox 1. Change your greeting You may choose from 3 types of greetings: a. Standard greeting b. Name greeting c. Personal greeting Note: If you choose the name or personal greeting

More information

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line.

Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. Anonymous Call Rejection Reject calls from callers who block their Caller ID information so their calls don't even ring on your line. TO ACTIVATE ANONYMOUS CALL REJECTION 1. 2. Press *77 (on a rotary phone,

More information

Anonymous Call Rejection

Anonymous Call Rejection Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls

More information

Your Optus Local Access Telephony User Guide.

Your Optus Local Access Telephony User Guide. Your Optus Local Access Telephony User Guide. Full of handy hints. P/N 202-10819-02 4114645E 04/11 4114645E 0411 166323.indd 1 Welcome It s great to have you with us and we ll certainly do all we can to

More information

Table of Contents. Troubleshooting Guide... 24 Call Answer Quick Reference Chart... 28 Contacting Us... 29

Table of Contents. Troubleshooting Guide... 24 Call Answer Quick Reference Chart... 28 Contacting Us... 29 Table of Contents Introduction................................ Welcome to MTS Call Answer.................... Call Answer Features at a Glance................ 4 Basic Features.................................

More information

Welcome home. phone service guide. calling features and services tips and instructions

Welcome home. phone service guide. calling features and services tips and instructions Welcome home phone service guide calling features and services tips and instructions Primus Local Home Phone Service Inside your guide to Primus Local Home Phone Service Services included with Primus Local

More information

Panasonic Telephone System

Panasonic Telephone System Electro-Mechanical Technology 6677 W. State Rd. 38, Mulberry, IN 46058 Voice (765) 296-3661 E-Mail emt@e-m-t.com Panasonic Telephone System Simplified User Guide Here are some of the basic features that

More information

Features & Instructions Guide For Your New VoIP Services

Features & Instructions Guide For Your New VoIP Services Features & Instructions Guide For Your New VoIP Services Coast Communications 349 Damon Rd NE Ocean Shores, WA 98569 Phone: 360-289-2252 Fax: 360-289-2750 Email: sales@coastaccess.com WELCOME This Guide

More information

VoIP Services User Guide

VoIP Services User Guide VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential

More information

Foxtel Home Phone Service Description

Foxtel Home Phone Service Description Foxtel Broadband & Home Phone Agreement Foxtel Home Phone Service Description Effective from 7 April, 2016 CONTENTS 1. ABOUT THIS SERVICE DESCRIPTION 1 2. FOXTEL HOME PHONE 1 3. PLANS 1 4. MINIMUM TERM

More information

All Rights Reserved. Copyright 2009

All Rights Reserved. Copyright 2009 IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

Call Answer Service. User Guide. outside front cover

Call Answer Service. User Guide. outside front cover Call Answer Service User Guide outside front cover 204 225-9999 toll-free Call Answer access number from anywhere in Manitoba 1 866 GET-MSGS toll-free Call Answer access number from anywhere in Canada

More information

Wightman s. Home Phone. Quick Reference Guide

Wightman s. Home Phone. Quick Reference Guide Wightman s Home Phone Quick Reference Guide Welcome to Wightman Telecom! We would like to thank you for making the decision to join Wightman Telecom as one of our valued customers. Our goal is to prove

More information

How Call Forwarding Works

How Call Forwarding Works Learn to use the call forwarding features of you Cox Digital Telephone service. Note: Changing settings for Call Forwarding Busy, Call Forwarding No Answer, and Call Forwarding, is not recommended for

More information

Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com

Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com TABLE OF CONTENTS Contact Information...1 Safety Line...1 Favorite Five...2 Caller ID...2 Call Forwarding...2

More information

Orbitel. Residential Digital Phone Service User s Guide

Orbitel. Residential Digital Phone Service User s Guide Orbitel Residential Digital Phone Service User s Guide All Rights Reserved Copyright 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any

More information

Voicemail Plus User Guide

Voicemail Plus User Guide Voicemail Plus User Guide Version: 2.0_US Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used

More information

Getting Started with Loyola s New Voicemail System

Getting Started with Loyola s New Voicemail System Getting Started with Loyola s New Voicemail System Loyola Moves to Microsoft This guide provides an introduction to Loyola s new unified messaging voicemail system, which went live in March 2014. Additional

More information

2 0 Help S Back to the previous instruction 2

2 0 Help S Back to the previous instruction 2 Help If you d like more information on Call Minder, call the helpdesk on Freefone 0800 077 77 Monday to Saturday, 8am to 8pm Never miss another call Call Minder Extensions and Call Minder Premier user

More information

VOICE MAIL. Record your name. Your name announcement serves as a label for your mailbox. This can be changed as often as you like.

VOICE MAIL. Record your name. Your name announcement serves as a label for your mailbox. This can be changed as often as you like. VOICE MAIL When you order Home Voice Mail, your representative will tell you how to set-up and enter your mailbox. This varies depending on the type of service you select. The first time you call the Voice

More information

This service allows you to talk to the 3rd party before transferring the original called party to them. To use Attended Call transfer:

This service allows you to talk to the 3rd party before transferring the original called party to them. To use Attended Call transfer: Calling Features Attend Call Transfer Auto Redial Anonymous Call Rejection Call Blocking Call Forward Busy Line Call Forward Don't Answer Call Forwarding Remote Access Call Forwarding Universal Call Holding

More information

All Rights Reserved. Release 5.6, March 2009

All Rights Reserved. Release 5.6, March 2009 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly

More information

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to know your new phone is easy. This guide will help you get started. You ll learn how to: Use the feature buttons Navigate your

More information

Calling Feature Guide

Calling Feature Guide Calling Feature Guide Automatic Call Back *66 Mid Century Automatic Call Back will continually dial a busy number automatically for up to 30 minutes. When the line becomes free your phone will ring alerting

More information

Foxtel Broadband & Home Phone Agreement Foxtel Home Phone Service Description

Foxtel Broadband & Home Phone Agreement Foxtel Home Phone Service Description Foxtel Broadband & Home Phone Agreement Foxtel Home Phone Service Description 1. About this Service Description If you receive a Foxtel Home Phone service, this Service Description forms part of your Foxtel

More information

All Rights Reserved. Release 5.5, October 2008

All Rights Reserved. Release 5.5, October 2008 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly

More information

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product.

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Hold 7 Call Log 8 Call Return 8 Call Waiting 9 Caller ID 10 Outbound Caller ID Block 10 Outbound Caller ID Deactivation

More information

Note: You will not be notified when or how many calls have been rejected.

Note: You will not be notified when or how many calls have been rejected. Anonymous Call Rejection When you ve turned this service on, any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls. All

More information

Home Phone Features User Guide

Home Phone Features User Guide Home Phone Features User Guide You re sure when it s Sears Connect. TM Connect to the important things in life Sears Connect home phone service is a great way to stay connected to the important things

More information

BellSouth Complete Choice for Business plan

BellSouth Complete Choice for Business plan BellSouth Complete Choice for Business plan BellSouth Complete Choice for Business plan Customized to your exact business needs Here s the all-in-one local calling plan where you can customize your local

More information

Welcome to Cogeco Home Phone Service

Welcome to Cogeco Home Phone Service Welcome Welcome to Cogeco Home Phone Service By choosing to get your phone service from Cogeco, you have made an important decision about the quality of your connections. Unlike third-party voice over

More information

# $ %&' ( $" )% %! $" )$) %! &%& $'('!

# $ %&' ( $ )% %! $ )$) %! &%& $'('! !!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective

More information

For customers in AL, FL, GA, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPG.U.1303.O

For customers in AL, FL, GA, SC, TN. wowforbusiness.com. Business Services PHONE FEATURES. User Guide BPG.U.1303.O wowforbusiness.com Business Services PHONE FEATURES User Guide BPG.U.0.O ANONYMOUS CALL REJECTION. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *.. When

More information

Centrex21. Instruction Guide

Centrex21. Instruction Guide Centrex21 Instruction Guide Welcome Thank you for selecting Qwest Centrex 21. Now your business can take advantage of this great package of functions and calling features, no matter what kind of phone

More information

EC500 User Guide. Michigan State University Avaya Campus PBX

EC500 User Guide. Michigan State University Avaya Campus PBX Michigan State University Avaya Campus PBX EC 500 (Extension to Cellular) is an available feature for Avaya telephone users. EC500 allows you to integrate your cell phone with your Avaya Campus PBX number.

More information

UNLIMITED LOCAL WITH LONG DISTANCE PHONE FEATURES REFERENCE GUIDE

UNLIMITED LOCAL WITH LONG DISTANCE PHONE FEATURES REFERENCE GUIDE UNLIMITED LOCAL WITH LONG DISTANCE PHONE FEATURES REFERENCE GUIDE Thank You Thank you for considering Unlimited Local with Long Distance Phone service from MCTV. We appreciate your business, and will continue

More information

VIP (Traditional) Home Phone Calling Features

VIP (Traditional) Home Phone Calling Features VIP (Traditional) Home Phone Calling Features This document details each calling feature and its usage. Please note that this document applies only to our VIP Home Phone service for Kitchener-Waterloo,

More information

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463

VOICE MAIL USER GUIDE NEVER MISS A MESSAGE. windstream.com 1.877.481.9463 VOICE MAIL USER GUIDE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation WS VM-METAS 01/09 Table Of Contents

More information

All Rights Reserved. Copyright 2007

All Rights Reserved. Copyright 2007 All Rights Reserved Copyright 2007 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

VIRTUAL PBX USER GUIDE

VIRTUAL PBX USER GUIDE VIRTUAL PBX USER GUIDE All you need to know Sales & Enquiries 1300 733 995 Business Support 1300 887 899 www.mynetfone.com.au/business P. 1 Customer Service At MyNetFone, we pride ourselves on delivering

More information

Office Voice User Guide. User Guide

Office Voice User Guide. User Guide Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call

More information

Call Waiting. Cancel Call Waiting

Call Waiting. Cancel Call Waiting PhoneFeatures 1 Call Waiting Cancel Call Waiting 2 Three-Way Calling Personal Ringing 3 Speed Calling Call Transfer 4 Call Hold Call Forwarding 5 Call Forwarding Don t Answer Call Forwarding Busy Line

More information

VOICEMAIL USER GUIDE

VOICEMAIL USER GUIDE VOICEMAIL USER GUIDE 1 CONTENTS 1. Introduction... 3 1.1 What is voicemail?.. 3 1.2 Why do we use voicemail?.... 3 1.3 Features of voicemail.. 3 2. Steps to set up new voicemail box.. 4 2.1 Setup new voicemail

More information

3COM 35 SERIES IP PHONES QUICK REFERENCE-6W100

3COM 35 SERIES IP PHONES QUICK REFERENCE-6W100 3COM 35 SERIES IP PHONES QUICK REFERENCE-6W100 Your 3Com IP Phone must be configured to work in an IP network. Typically, your administrator assigns IP parameters, including an IP address, phone extension

More information

Allworx User s Guide (Release 7.2.3.x)

Allworx User s Guide (Release 7.2.3.x) Allworx User s Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,

More information