Fixed phone services for Business

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1 Fixed phone services for Business VISIT A TELSTRA STORE OR PARTNER CLICK TELSTRA.COM/BUSINESS CALL Exclusive business offers, ABN required. XXXXXX MAR11 C081 BUSINESS

2 Taking care of business Get more from your business line A Telstra Business fixed phone gives you more. More control. More choice. More ways to work smarter and more ways to save. You have the flexibility to tailor a plan to your business needs, the power to control your costs and the freedom to manage your business more effectively, your way. Combine and save with Business Builder You can count on a number of great options when you use Telstra for your business communication needs. Simply combine your eligible BusinessLine Choice service with one or two other eligible Telstra services 1 on a Single Bill and you could enjoy these great savings. In addition, when you bundle eligible mobile services and fixed phone services on a Single Bill, Telstra offers even greater value by giving you Free On Account Calling 2. All voice calls made in Australia between your Fixed and Mobiles services on your account are FREE. Need a phone system? Whether you re running a small business or a large multi-site organisation, Telstra s complete communications package can give you the ability to run your business like never before. Whether you have outgrown your phone line or previous system or just want to take advantage of the latest innovations, you could achieve new levels of performance and productivity with Telstra s end-to-end phone system solutions, specifically tailored to your business needs. Ask us about Telstra Business Phone Systems. Telstra BusinessLine CHOICE plans give you: More cost control More efficiency More confidence Take the guesswork out of cost management with predictable spend levels that help make it easier to balance your bottom line. Don t worry how long it takes to talk business or how many calls you need to make, our Business Calling Bonus Options give you UNLIMITED calling options for Local calls, National Long Distance calls and calls to mobiles 4. Do business with confidence knowing your phone line is backed by 24/7 service and support whenever you need it. Business Builder Step 1 page 03 Step 2 page 03 Step 3 page 05 PHONE MOBILE WIRELESS FIXED FREE Local calls or STD calls 3 What are your business needs? Choose your BusinessLine Choice Plan Do more with your phone PHONE MOBILE FIXED MOBILE WIRELESS FIXED WIRELESS FREE Local calls and STD calls 3 Please call 1800 BUSINESS ( ) to find out if your services are eligible

3 BusinessLine CHOICE Plans BusinessLine Choice plans help put you in control of your monthly costs. These plans CAN enable you to BETTER predict your spend because we understand that when it comes to business expenses, you want greater certainty. Other plans tailored specifically for your business are available. Talk to our business specialists about more ways to save with BusinessLine Plans and to see if you are eligible. For even greater flexibility, you can change your plan at no cost. Step 1 What are your business needs? I need a basic, flexible, no hassle phone plan. I know exactly what my business calling patterns are and want a tailor-made plan for my usage. My business makes a lot of calls of all types, and I need cost certainty. Step 2 Included choose your BusinessLine Choice Plan Access these great value features with every BusinessLine Plan 5 Call Waiting More professional reduce your missed calls. Call Back More productive you ll know when a busy number becomes free. Call Forward More flexible divert office calls when you re on the move. You make less than 35 local calls, 10 STD calls and 8 calls to mobiles a week You make more than 35 local calls a week $30/month to get UNLIMITED Local calls 7 You make more than 10 STD calls a week $30/month to get UNLIMITED STD calls 7 You make more than 8 calls to mobiles a week 6 $30/month to get UNLIMITED calls to most Australian mobiles 7 You need UNLIMITED calls $90/month to get UNLIMITED Local calls UNLIMITED STD calls and UNLIMITED calls to most Australian mobiles 7 Monthly charge# $39.95 $69.95 $69.95 $69.95 $ Local calls 22c UNTIMED UNLIMITED 22c UNTIMED 22c UNTIMED UNLIMITED STD calls 80c UNTIMED 80c UNTIMED UNLIMITED 80c UNTIMED UNLIMITED Calls to mobiles in Australia 35c call connection fee 32c per minute (or part thereof) UNLIMITED UNLIMITED Call Return Increase opportunities you can find out the number of your last unanswered call. International Direct (for 0011 & 0015 calls) 40c call connection fee applicable call rate per minute (or part thereof) # if your Basic Telephone Service is at an address within the ACT Government area including the Jervis Bay area of NSW, we may charge an ACT Government Utilities Tax Charge

4 BusinessLine FEATURES Step 3 Do more with your phone MessageBank never miss a call When opportunity knocks, make sure you know about it. Capture every call, even when your phone line is busy or you can t answer the phone. MessageBank is your personal answering service that can keep you open for business, 24/7. Did you know? MessageBank can send a text message to your Telstra mobile when you receive a voice message on your fixed phone line. Simply select Message Notification to Mobile to receive your messages when you re on the go. PIN SECURITY PERSONAL GREETING REMOTE ACCESS MESSAGE STORAGE 5 MINUTE MESSAGES Choose from these four MessageBank services and stay in touch with your customers MessageBank Save on costs and space, with no need for extra equipment like answering machines. Monthly charge $6.00 Connection fee Nil Retrieval is free from most Telstra fixed phones Australia wide. Retrieval charges apply from mobiles, Payphones and for calls using a Telstra Telecard. MessageBank Virtual All the benefits of a personal answering service even without a phone line. Callers dial your virtual mailbox number directly to leave messages. You can forward calls from your mobile or other phones and listen to messages later. Monthly charge $6.00 Connection fee Call forward and message retrieval charges apply (charged at the applicable carrier rates). Nil MessageBank Away Let customers know they re important, even when you re not there leave them a message on this greeting-only service when you re closed for holidays, moving or renovating. Tell them your new number, when you ll be back, or how to reach you in the meantime. Monthly charge $16.50 Connection fee (once off)^ $44 ^ minimum cost is $60.50 plus usage. Call forwarding charges apply

5 BusinessLine FEATURES Features available with your BusinessLine service 8 Call Forward Immediately transfer calls from your office phone to most numbers in Australia. Call Forward Set The Time Forward calls to most numbers in Australia during the time periods you specify. Call Forward Select Callers Forward calls from up to 15 selected callers (eg family, friends or customers) to another number. Call Waiting Lets you know that there is an incoming call waiting to be answered. Call Return Lets you find out the number of your last unanswered call. Call Back Notification If the number you re calling is busy you can have your call completed when it becomes free. Call Number Display If you have a Call Number Display phone you can see the numbers of most people who call you. 3-Way Chat If you are already on a call, you can add another person and have a three-way chat. Your search is over If your main number is busy, your Line Hunt feature automatically connects calls to the next available line. It can share incoming calls equally across every line too. Use it to: Help maximise your return on investment increase line capacity without buying more equipment Drive customer satisfaction improve service with faster call answering Use resources more efficiently share the load by sending fax calls to the next available machine. Line Hunt Pricing Call me Monthly charge $3.25 per month per line in addition to normal line rental charges Once-off connection $46.20 Changes or additions to an existing Line Hunt group $46.20 each time Give your business a competitive advantage by letting customers call you Australia-wide for a low, untimed charge per call from most fixed phones in Australia with Priority You can route calls to different call centres or locations based on call origin, time or day, or during busy periods. Improve customer service and make marketing simpler with a single contact number. Target and serve customers locally with Area Code Manager and Local Area Manager options. Keep the same number if you move offices or open new ones. Increase market reach nationally without setting up interstate offices. The best things in life are free Encourage more calls by letting customers ring you free of charge from most fixed phones in Australia with Freecall Give your business a competitive edge, look professional and motivate customers by offering a free call. drive responses by including your Freecall 1800 number in advertising and signage. extend business hours by sending calls to branches in different time zones. Keep the same number even if you move office. You call the shots Manage your Telstra Priority One3, Priority 1300, Freecall One8 and Freecall 1800 and Securidial services via the web with Telstra IN-Control Call Direct. Make changes in near real-time to: Add flexibility change the answer point for your service Manage calls efficiently introduce or change the overflow sequence to direct calls to up to three alternative answering destinations Be responsive introduce a disaster recovery plan Be prepared activate changes immediately in an emergency, or at a specified later time. Look who s talking Get strategic information you can use for a business advantage and make sorting large volumes of call data simple with Telstra Analyser Online for Telstra s Priority One3, Freecall 1800, Priority 1300, Securidial, InfoCall, International Freecall, Global 800 and IVR/ Speech services. You can create reports and graphs based on your call traffic data, including date, time and origin of incoming calls, call duration and call handling times. Remembered forever Make it easy for customers to call you. Turn your phone number into a simple to remember word with PhoneWords. Use your business name or pick a word that describes you best. To make your phone number an ad for your business, just say the word. PhoneWords are available in Freecall 1800, Priority 1300 and Priority One3 prefixes

6 BusinessLine FEATURES Save time, help lower costs and manage faxes easily with FaxStream Enhanced FaxStream Enhanced gives your fax service a performance-enhancing boost with a range of business building features. FaxStream Enhanced Reports and other services Collect powerful and useful information to help with client billing, reporting, or analysing fax usage and business trends. Look big for less Look as professional as the big end of town without the big price tag. Duet Phone and Fax Multiple Number adds a fax number to your phone line. Never busy fax broadcast Send options PIN (new or changes) Message sort Broadcast list management 55c 55c 55c You ll have separate phone and fax numbers, without the cost of installing a second line. Monthly charge $6.00 to fax Faxbank Reports Usage report Broadcast list report Message summary Specialised reporting 55c for the first page and 27.5c for each subsequent page $11.00 per month Connection fee Call charges Nil Normal call charges apply World wide distribution THINGS YOU NEED TO KNOW Get every fax and keep them secure Never Busy Fax Never miss a message. Get your faxes in an when your machine is busy or out of paper. Call Forward on Busy/Divert/Immediate to Never Busy Fax MailBox FaxBank Keep confidential fax messages separate and secure without getting an extra machine. Never Busy Fax FaxBank Rental $5.50 per month $5.50 per month Free Delivery and notification within Australia via fax Auto-notification 27.5c per notification 27.5c per notification Transferred or automatically delivered 27.5c per page 27.5c per page Transferred to overseas number Delivery outside Australia Broadcast call rate per page (Broadcast lets you send messages to multiple destinations both nationally and internationally, with one call to the FaxStream system) delivery N/A 1. customers need a BusinessLine Choice fixed voice service and at least one or more of the eligible Product Categories of a Telstra Post Paid Business Mobile (excluding mobile satellite services), BigPond ADSL, BigPond Cable, BigPond Wireless Broadband, Telstra Business Broadband and/or Telstra Mobile Broadband service with a minimum monthly commitment of $ in addition to the free Business Calling Bonus Options, customers who have multiple Eligible Voice Services and/or Mobiles Services on a Single Bill will be eligible to receive Free On Account Calling. The free calls cover: Voice calls made from an Eligible Voice Service to another fixed line service on the same account Voice calls made from an Eligible Voice Service to a Mobile Service on the same account Voice calls made from a Mobile Service to a fixed line service on the same account Voice calls made from a Mobile Service to another Mobile Service on the same account 3. customers can receive the benefits of the Free Business Calling Bonus Options on up to four nominated eligible BusinessLine Choice services. Customers must maintain the eligible Product Categories on the single account to remain eligible for the free Local and/or STD calls. If a customer disconnects an eligible Product Category, the Free Business Calling Bonus Options will be removed from the fixed voice service in the order of: Local calls; then STD calls 4. calls to 13 or 1300 numbers are not Local calls. Calls to satellite services are excluded from the Unlimited Calls to Mobiles. 5. Usage charges and call charges may apply. 6. Based on more than eight 2-minute mobile calls a week. 7. our Fair Use and Reasonable Use policies apply which require you, among other things, not to resell or otherwise commercially exploit the service. If few calls are made, you might find that on this plan, your average cost per call is more than on our other BuslinessLine plans, because of the higher monthly charge. Calls to 13 and 1300 numbers are not Local calls. Calls to mobiles excludes calls to satellite numbers. 8. Available to most Telstra full service business customers with 10 PSTN lines or less. All prices are GST inclusive and are current at time of printing. Fax to delivery 27.5c per 0.5MB per message 27.5c per 0.5MB per message 09 and are trade marks and registered trade marks of Telstra Corporation Limited ABN

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