Calling FEATURES. User s Guide. Call *123 or or visit yadtel.com

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1 Calling FEATURES User s Guide Call * or or visit yadtel.com

2 Table of Contents QUICK REFERENCE GUIDE... KEEP IN TOUCH Call Waiting Cancel Call Waiting Three-Way Calling Usage Sensitive Three-Way Calling Speed Dial 8 & Call Return Repeat Dialing STAY IN CONTROL Call Selector Selective Ringing... Call Trace.... Call Transfer.... Residential Call Hold.... Subscriber Activated Call Block (SACB).... Yadtel Custom Calling Features Welcome to personal communications. The Custom Calling Features listed in this brochure are practical, easy-to-use, inexpensive services that make modern life and work more manageable and enjoyable. They provide us with ways to organize our hectic days and to keep track of family members moving constantly in different directions. These features are tools with which to build a business, keep you informed on the go, and provide a direct connection to help in any situation. PROTECT YOUR PRIVACY Call Block Caller ID Caller ID Block... 6 Anonymous Call Rejection... 7 Selective Call Acceptance (Avoid-A-Call)... 8 Caller ID on Call Waiting FOLLOW ALONG PHONE Call Forward Preferred Call Forward... 0 Simultaneous Ring (Sim Ring).... Call Forward Remote Activation....

3 QUICK REFERENCE GUIDE Quick Reference Guide This group of Custom Calling Features can put your phone to work for you. By simply dialing codes, you can redial busy numbers, redial your last caller, identify your caller before you answer and even block certain callers. CALLING FEATURE TO USE TO CANCEL Caller ID Block *67 Per Call Call Return *69 *89 Call Trace *57 Follow Prompts Call Selector *6 Follow Prompts Preferred Call Forward *6 Follow Prompts Call Block *60 Follow Prompts Repeat Dialing *66 *86 Call Forward *7 *7 Cancel Call Waiting *70 Per Call Warm Line *76 Follow Prompts Residential Call Hold *0 Follow Prompts Avoid-A-Call *68 Follow Prompts Sim Ring *88 Follow Prompts Usage Sensitive -Way Calling Three-Way Calling *7 Hang up Switch-Hook to connect/ disconnect Release Private Number *8 Per Call There will be an additional monthly charge for each service. Please call one of our Customer Service Representatives at * or to have a feature added. KEEP IN TOUCH Call Waiting Alerts you with a beep if someone is trying to call you while you re on the phone. You may then put the first person on hold while you answer the second call. Allows important calls to get through even when you are on the phone. If you are already on the phone, you will be alerted by a beep. To answer the second call, quickly press and release the switch-hook which will put the first caller on hold and connect you to the second. To return to the first call, press/release the switch-hook again. You can switch back and forth between the two callers as often as you want. If you want to end the first call, hang up. Your telephone will immediately ring with the second call. Many phones have a flash button which you may use instead of a switch-hook. Note: The switch-hook is the round, flat or square button you push to hang up the phone. Cancel Call Waiting Allows you to turn off the Call Waiting feature on a per call basis. This feature prevents interruption during important calls or data transmissions and is active for all Call Waiting customers. Listen for a stutter dial tone followed by regular dial tone and dial *70. Listen for the second dial tone and dial the number you wish to reach. HOW TO TEMPORARILY CANCEL 5

4 KEEP IN TOUCH KEEP IN TOUCH CALL WAITING WHILE A CALL IS IN PROGRESS Press and release the switch-hook and put first caller on hold. Listen for dial tone. Press *70. Release the switch-hook and return to call. Note: You cannot Cancel Call Waiting when you hear a Call Waiting tone while a call is in progress. Call Waiting automatically reactivates when you hang up. Usage Sensitive Three-Way Calling Works the same way as Three-Way Calling. The only difference is that you will be charged each time when you activate it. Press and release the switch-hook or flash button to put the first call on hold. You will hear three beeps, then dial tone. Three-Way Calling Turns a two-way conversation into a threeway conference call. It s convenient, saves time and money by getting everyone on the phone at once, and enhances your business image at the same time. It is also great for teens who like to talk with more than one friend at once. 5 6 Press *7. You will hear three beeps again, then dial tone. Dial the third person s number. You can talk before adding the original caller. To join all callers together, press and release the switch-hook. All three parties will be on line. Press and release the switch-hook or flash button to put the first call on hold. You will hear three beeps, then dial tone. Dial the third person s number; you can talk before adding the original caller. Speed Dial 8 & 0 Reduces your dialing time for emergency or frequently called numbers by allowing you to dial using one or two digits. Your list can include long distance numbers. Available in either 8 or 0 number capacities. To join all callers together, press and release the switch-hook. All three parties will be on line. Note: If the one party hangs up, you can add another third party by repeating steps, and. To disconnect the third party, press the switch-hook twice or flash button. You may then add a different party, or just hang up. All parties are disconnected when you hang up. You may use Call Transfer for three-way calls where you do not need to remain on the line to keep the other two callers connected. 5 SPEED DIAL 8: Select a one-digit code ( through 9). Dial *7 and listen for dial tone. Dial code and complete telephone number you are assigning to it (example: ). Two beeps will confirm your entry. Press # key. To call numbers selected for Speed Dial 8, simply dial one-digit code followed by #. 6 7

5 5 SPEED DIAL 0: Select a two-digit code (0 through 9). Dial *75 and listen for dial tone. Dial code you have selected and complete telephone number you are assigning to it (example: ). Two beeps will confirm your entry. Press # key. KEEP IN TOUCH To call numbers selected for Speed Dial 0, simply dial two-digit code followed by #. TO CANCEL KEEP IN TOUCH Press *89. Listen for announcement, hang up. Note: Does not work on 800, 900 or long distance numbers, numbers not recognized by Caller ID or on lines where Call Forwarding or other services are activated. Call Return will not activate Voice Mail. Cannot be used from a rotary or pulse phone. Will not call a Long Distance number back. Note: You must keep a list of your Speed Dial numbers. Will not work from rotary or pulse phone. It is not necessary to include the area code with local numbers. Call Return Returns call to the last number that called you, whether or not you answered the phone. If the number is busy, Call Return will continue to redial and alert you with a distinctive ring when the line is free. After the missed call, wait for dial tone, then press *69. Listen for the voice message giving you the number. Call Return cannot give or return numbers received as unknown or private, and cannot return calls that have been blocked with Caller ID Block. Press to complete the call. IF THE LINE IS BUSY Hang up. Call Return will keep trying the line for up to 0 minutes. Repeat Dialing Save time redialing a busy number by using Repeat Dialing to retry the number until the line is free. When that line is no longer busy, you will then hear a special ring. When you pick up, the number on the other end will automatically ring. Dial a phone number. When you hear a busy signal, quickly press and release the switchhook. You will hear a special dial tone. Press *66. If the line is still busy, listen for a confirmation message and then hang up. Repeat Dialing will check the number for up to 0 minutes. A special callback ring alerts you if the line becomes free (the callback is a series of four rings). Pick up the handset to automatically place the call. You will hear the number you are calling begin to ring. TO CANCEL Press *86. On a rotary or pulse phone, dial 86. A special call back ring alerts you when the call can be completed. Pick up the phone to Listen for confirmation tone. Hang up. automatically place that call. Note: The switch-hook is the round, flat or square button you push to hang up the phone

6 STAY IN CONTROL STAY IN CONTROL To restart the 0-minute clock, repeat steps through. Repeat Dialing can check as many as 0 busy lines for you at one time. Service does not work on 800 or 900 numbers, outside our service area or on lines where Call Forwarding or other services are activated. Call Selector Screens your incoming calls, allowing through only those numbers you ve specified. You may have up to twelve numbers on your Call Selector list. A special ring will signal you when the call is from one of them. Listen for a dial tone. Press *6. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list. Dial to turn the feature on (if it is currently off), or turn the feature off (if it is currently on). TO ADD THE LAST CALLER TO YOUR LIST Press 0#. TO HEAR PHONE NUMBERS ON YOUR LIST Press. After the list is read, voice instructions will follow. TO ADD A NUMBER TO YOUR LIST Press #. Follow the voice instructions you can store up to twelve phone numbers on your list. TO REMOVE A NUMBER FROM YOUR LIST Press *. Follow the voice instructions to remove any or all of the numbers. Note: You may press, 0, #, or * at any time rather than waiting for the voice instructions. The list that you create here is separate from any other lists you may be using for Preferred Call Forward, Call Block and similar services. Call Selector, Preferred Call Forward and Call Block cannot be used with a rotary or pulse phone. When you hear the special ring, one of the Call Selector numbers is calling. All Call Selector numbers have the same ring. If one of your numbers is also on your Call Block list, you must turn off Call Block before using Call Selector for that number. You may experience long pauses between commands. Selective Ringing Uses distinctive rings to let you know who a call is for. You will have two numbers on the same line, each ringing the phone differently. Use one number for most of your calls. Use the other number for those calls you don t want to miss or to alert someone in your household that the call is for them (for example, a teen in your household or a roommate). Primary Directory Number (PDN) the main phone number. Secondary Directory Number (SDN) the phone number added through Selective Ringing. THE SELECTIVE RINGING RING AND CALL WAITING TONE PATTERNS # TYPE RING CALL WAITING PDN Normal Ring Beep SDN Short Rings Beeps 0

7 STAY IN CONTROL STAY IN CONTROL HOW SELECTIVE RINGING AFFECTS OTHER CALLING FEATURES Voic Only mailbox is allowed and it must be applied to the Primary Directory Number. Call Waiting: Call Waiting is applied to the Primary Directory Number. The Secondary Directory Number has its own unique call tone pattern. Three-Way Calling: When Three-Way Calling is applied to the Primary Directory Number, the Secondary Directory Number will have it also. Note: Selective Ringing and Call Selector are NOT available on the same phone line. Call Forwarding is NOT available on Secondary Directory Numbers. Call Trace Allows you to immediately trace the last incoming harassing or prank call. Information about traces will be provided only to the appropriate law enforcement agency after you have made three successful traces. You then must work with the law enforcement agency to take appropriate action. When you get a nuisance call, quickly press and release the switch-hook. Listen for a special dial tone. Press *57. If you ve already hung up, pick up the handset and listen for a normal dial tone then Press *57. Listen for a confirmation that the last call has been traced. Follow the automated instructions. When you initiate a Call Trace, please record the exact time and date of the call and report this to Yadtel within ten days. Yadtel will capture the calling number. After three successful traces to the same number, the information will be provided to local law enforcement authorities in response to an official request. You may only obtain the calling party s number from local law enforcement. Yadtel cannot distribute traced numbers. Call Transfer When you need to transfer a call, we make it simple. You can transfer to a different location or to the second line in your home. You can talk to whom you re transferring the call before you send it, or include all three parties in the conversation. Once you receive the incoming call, press and release the switch-hook to get a dial tone, then dial the second number. You can tell the party that they have a call, or you can just hang up and they will receive the call. Note: Works like Three-Way, but the originating caller does not have to stay on the line. Once the second caller s number is ringing, the one that originated the call can hang up and the call will be transferred to the intended party. Long distance charges will apply if you transfer to a toll number. You have the option to tell the caller about the incoming call that they are about to receive while the other caller is on hold. Note: Call Tracing will not work on numbers that appear on your Caller ID display as unknown. It cannot be used from a rotary or pulse phone.

8 STAY IN CONTROL PROTECT YOUR PRIVACY Residential Call Hold Allows you to place a call on hold and then continue the conversation either from the same set or from another extension. Hit the switch-hook (or flash button). Enter the access code *0. You will hear two fast busy tones, then a dial tone. Hang up the phone, go to a different extension, and pick it up to resume the calls. Note: Every 0 seconds, a partial reminder ring will be heard from all the telephone extensions. If you haven t picked up after 95 seconds, the call will be disconnected. Call Block Allows you to reject calls from a list of numbers you specify. Press *60. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. Follow the voice instructions and dial to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Subscriber Activated Call Block (SACB) Control the amount of long distance calls made from your home phone. TO ADD A NUMBER TO YOUR LIST Press # and follow the voice instructions. You can store up to twelve phone numbers on your rejection list. TO HEAR PHONE NUMBERS ON YOUR LIST Dial. After the list is read, voice instructions will follow. When ordering, give our Customer Service Representative a 7 to 0 digit personal identification number (PIN) which you will enter to complete long distance calls. Pick up the phone and dial the long distance call. You will be prompted to enter your PIN. The call will be completed. To end the call just hang up. The blocking will still be in place. Note: This feature will restrict international, 900/976, or operator assisted calls. If your phone has redial on it, it will redial the entire last number called, including your PIN. TO REMOVE A NUMBER FROM YOUR LIST Press *. Note: Cannot be used from a rotary or pulse phone. You will not be notified when or how many calls have been rejected. You may press, 0, # or * at any time rather than wait for the voice instructions. The list you create here is separate from any other lists you may be using for Call Selector, Preferred Call Forwarding, and similar services. You can save up to twelve numbers on this list. If you have entered the same number on both your Call Block list and your Preferred Call Forwarding list and Call Block is ON, Call Block will override Preferred Call Forwarding for that number. A call shown as unavailable or unknown by Caller ID cannot be blocked but a call shown as private can. 5

9 Caller ID Provides the name and number of the caller on your special telephone or display attachment before you answer the call. After the first full ring, the name and number of the caller appear and you can decide whether or not to answer. The caller ID info of a waiting call will appear if you subscribe to both Caller ID and Call Waiting. PROTECT YOUR PRIVACY When you receive a call, wait until your telephone completes the first full ring. The telephone number and name of the person calling you will automatically appear on your display screen between the first and second ring. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. Note: To subscribe, you must have a special phone with a display or purchase a unit that works with the feature. The caller s name may not always appear with the calling number. If private appears on your screen, the caller may have blocked display of his/her number with Caller ID Block. You can choose to answer the call or not. If unknown number or out of area appears on your display, the caller is in an area or is using a long distance carrier that does not support Caller ID services. PROTECT YOUR PRIVACY The person you ve called will not be able to see your name or number on their Caller ID display screen. Instead, private will be displayed. Note: Cannot be used from a rotary or pulse phone. You cannot block your number from being displayed to companies using Automatic Number Identification or certain Call Trace features. These companies include Emergency 9 and certain federal and state agencies. You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call. If the party you have called has Call Return, they will not be given your number however, they will be able to return a call to your number. Anonymous Call Rejection Numbers that originate from a private or blocked line will hear a recording stating the private call will not be accepted. You must subscribe to the feature through Yadtel. After subscribing, Anonymous Call Rejection will operate automatically. Note: The caller can reverse their privacy status (*8) and then call you back. The feature will not block out of area, unknown or unavailable calls. Caller ID Block Prevents your phone number from being displayed to the person receiving your call. Pick up your handset and listen for the dial tone. Press *67. You will hear a stutter dial tone. Dial the number you are calling. 6 7

10 PROTECT YOUR PRIVACY PROTECT YOUR PRIVACY Selective Call Acceptance (Avoid-A-Call) Screens incoming calls against a list of subscriber-specified telephone numbers, and accepts only calls from those numbers. Calls from any other telephone numbers route to an announcement stating that you do not wish to receive calls at this time. Dial *68. Dial to activate or deactivate. TO ADD A NUMBER TO THE LIST Press #. Enter the 0-digit telephone number, followed by the # key again. You may include up to numbers on the list. TO DELETE A NUMBER FROM THE LIST Press *. Enter the 0-digit telephone number, followed by the * key again. 5 Caller ID On Call Waiting Identifies a caller trying to reach you while you are already on the phone (must have a unit that is compatible). While you are on the phone, you will be alerted by a beep that you have another call. The second caller s name and number will appear on the display. To go to the second caller, quickly press and release the switch-hook. The first call will be put on hold and you will be connected to the second call. To return to the first call, press and release the switch-hook again. The number will remain on the screen until you or the second caller hangs up. If you want to end the first call, hang up and the telephone will ring immediately with the second call. Note: Special phones or a display box must be used for Caller ID On Call Waiting to work. TO HEAR ALL NUMBERS ON YOUR LIST Press. TO REPEAT THE INSTRUCTIONS Press 0. Note: Will not block telemarketer calls or other calls marked out of area on Caller ID. Call Forward Allows you to transfer incoming calls to another number. You don t have to miss important calls, or sit waiting by the phone. It keeps your home more secure by giving the impression someone is there. Press *7. Listen for three tones followed by the dial tone. Dial the number to which you would like your calls forwarded. When the party answers, Call Forwarding is in effect. If the line is busy or no one answers, hang up and repeat steps and. On the second attempt, no answer is required. 8 9

11 FOLLOW ALONG PHONE FOLLOW ALONG PHONE TO CANCEL Dial *7 and listen for two beeps and the dial tone. From a rotary or pulse phone, dial 7 and wait four seconds. Listen for a confirmation message. Note: If you forward your calls to a number outside your local calling area, you will be charged the long distance fees associated with any calls forwarded to that number. When your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect. You can still make outgoing calls while your incoming calls are being forwarded. If you get voice mail while trying to forward calls, this service may not work. Preferred Call Forward Works just like regular Call Forwarding; routes important callers to alternate phone numbers. You decide which calls are forwarded by building a list of up to numbers. Press *6. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your forward list. Follow the voice instructions and dial to turn the feature on (if it is currently off), or turn the feature off (if it is currently on). The first time you turn on the service, you ll be asked to enter the number to which you d like your special calls forwarded. From then on, the system will simply remind you of the current forward-to number. TO HEAR PHONE NUMBERS ON YOUR LIST Press. After the list is read, voice instructions will follow. TO ADD A NUMBER TO YOUR LIST Press #. Follow voice instructions. Press 0# to add the last caller to your list. TO REMOVE A NUMBER FROM YOUR LIST Press *. Follow voice instructions. Press 07 after hearing a number to remove it from the list. Note: You may press, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Call Selector, Call Block, and similar services. This service can work with Call Forward (all calls). Numbers on your preferred list will follow you to your Preferred Call Forward number. All other calls you receive will be routed to your regular Call Forward number. Preferred Call Forward will forward to a long distance number. Long Distance charges will be billed to your number. There may be long pauses between options. If a forwarded call reaches voice mail, Preferred Call Forwarding may not work. If you have entered the same number on both your Call Block list and your Preferred Call Forward list and Call Block is ON, Call Block will override Preferred Call Forward for that number. Simultaneous Ringing (Sim Ring) Offers a simple and effective find me service, in real time, for subscribers who are on the move and don t want to miss an important call. It is ideal for small office/home office, small business operators, and mobile 0

12 FOLLOW ALONG PHONE FOLLOW ALONG PHONE subscribers (such as real estate agents and sales professionals). A call to a single directory number rings up to five different telephone numbers (EAS-Extended Area Service as well as toll). Toll charges will apply. Whichever phone answers first will receive the call, whether in the office, at home or mobile. Any home or remote telephone may be used to activate/deactivate the feature and make changes to the directory numbers in the ring list. Additional confirmation of the deletion, by pressing the key, is required when the system reads back the telephone number being deleted. TO HEAR PHONE NUMBERS ON YOUR LIST Dial. After hearing each number, you may delete it by pressing 07. TO REPEAT INSTRUCTIONS Dial 0. Provide our Customer Service Representative with a 7 to 0 digit PIN (this number can only be changed by the CSR). The PIN is used only with the remote access telephone lines. TO ACTIVATE FROM YOUR PHONE LINE SUBSCRIBED TO SIM RING Press *88. Call Forward Remote Activation Allows you to activate Call Forward from a remote location. If you don t know the phone number for a place you are headed, you can wait until you arrive to enter it as your forwarding number. TO ACTIVATE FROM ANOTHER LOCATION Dial 6-6-6, , or , whichever number is closest to you. Dial your 0 digit telephone pilot number and PIN (you will be guided by voice prompts). Dial to activate or deactivate. Provide our Customer Service Representative with a 7 to 0 digit PIN. To change the number, you must contact Customer Service. Dial the access number closest to you (6-6-, , or ). You will be prompted to enter your telephone number followed by your PIN and the # key. TO ADD A NUMBER TO YOUR LIST Press #. Dial the number you wish to add followed by the # sign again. You will then be prompted to enter a code to activate (7#) or deactivate (7#) Call Forwarding. Dial the number where you would like your calls forwarded, followed by #. TO DELETE A NUMBER FROM YOUR LIST Press *. Dial the number you wish to remove followed by the * sign again. 5 The system will read back the forwarding number you chose and ask you to verify it by pressing, or to re-enter the number by pressing. Call Forwarding is now active on your line.

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