Cartrefi Hafod Lettings Agency

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1 Cartrefi Hafod Lettigs Agecy The ame you ca trust LANDLORD BOOKLET

2 Cartrefi Hafod Lettigs Agecy Cartrefi Hafod Lettigs Agecy offer help to iexperieced ladlords to maage their homes. Hafod Housig Associatio Ltd St Hilary Court, Copthore Way, Culverhouse Cross, Cardiff, CF5 6ES Desig by:

3 The ame you ca trust LANDLORD BOOKLET The aim of this booklet is to highlight the services we offer, supply you with a list of services we provide ad advise you o how to get your property ready to let. ABOUT CARTREFI HAFOD LETTINGS AGENCY SERVICES AVAILABLE FULL MANAGEMENT SERVICE LETTINGS SERVICE GETTING STARTED CONTACT INFORMATION Ladlord Booklet 3

4 Cartrefi Hafod Lettigs Agecy 4 Ladlord Booklet

5 The ame you ca trust ABOUT CARTREFI HAFOD LETTINGS AGENCY Cartrefi Hafod Lettigs Agecy was established i 2009 as a subsidiary of Hafod Housig Associatio: a registered social ladlord with over forty years experiece of maagig reted properties. Cartrefi Hafod Lettigs Agecy was set up to help icrease the umber of private reted properties available for ret. We offer help to iexperieced ladlords to maage their homes. We are happy to work with ay private reted sector ladlords but market particularly to: First time ladlords Buy to let ladlords Owers with iherited homes Absetee ladlords etc As well as traditioal marketig methods we have the advatage of beig able to access social housig waitig lists to seek potetial teats to move ito private reted properties. Beig part of a larger orgaisatio Cartrefi Hafod Lettigs Agecy has the beefits of a established registered social ladlord: Fiace systems set up to maage paymets IT systems set up to record properties, teats etc Maiteace optios Housig beefit / local housig allowace expertise Cartrefi Hafod Lettigs Agecy employs experieced lettigs agecy staff to maage your properties ad deliver services. Beig part of a Registered Social Ladlord we are regulated by Welsh Assembly Govermet so you ca be assured that we are a ope ad trustful parter to work with. I advace of ay lettig we will carry out a local retal assessmet ad agree how to market your property. If for ay reaso we thik we caot let your property we will let you kow so that you ca thik about your optios. Cartrefi Hafod Lettigs Agecy was set up to provide a valuable service ad ot to make a quick profit, as such you ca be assured your retal icome ad deposited bods will be properly maaged. Cartrefi Hafod Lettigs Agecy the ame you ca trust. Ladlord Booklet 5

6 Cartrefi Hafod Lettigs Agecy SERVICES AVAILABLE We provide a variety of services to suit your eeds. FULL MANAGEMENT SERVICES The full maagemet service icludes the lettig of your home ad ogoig maagemet, this service icludes: Iformig all the relevat services o the chage of occupacy Gatherig relevat teat iformatio for i house credit checks ad referecig MARKETING Carryig out a local ret assessmet ad agreeig with you the ret Offerig you a variety of marketig optios Providig you with advice o tips to obtai quicker lettigs Keepig you up to date o expressios of iterest ad viewigs LETTING PROCESS Attedig the property with prospective teats Collectig a bod or a bod certificate o your behalf Preparig ad sigig a assured shorthold teacy MANAGING THE TENANCY Receivig the due ret from the teat Dispersig the retal moies as per your istructios Coductig quarterly ispectios of the property Providig quarterly reports o the coduct of the teacy ad the coditio of your home Arragig for mior repairs (as agreed i the cotract) Checkig the ivetory ad ispectig the property at the ed of the teacy O the termiatio of the teacy we will liaise with your accoutat i coectio with your tax liability 6 Ladlord Booklet

7 The ame you ca trust Liaiso with housig beefit departmets to esure paymet of local housig allowace (LHA) Liaiso with local Supportig People Teams to access support where eeds have bee idetified Provide commuicatio formats that suit the eeds of the teat(s) RENT COLLECTION SERVICE The ret collectio service is for those ladlords who wat to fid their ow lettigs ad maage their ow properties but would like help to collect the ret, this service icludes: Receivig the due ret from the teat Dispersig the retal moies as per your istructios Providig quarterly ladlord ad teat statemets LETTING SERVICE The lettigs service is aimed at helpig ladlords source teats for their homes, this icludes: Carryig out a local ret assessmet ad agreeig with you the ret Offerig you a variety of marketig optios Providig you with advice o tips to obtai quicker lettigs Keepig you up to date o expressios of iterest ad viewigs Ispectig the property to esure the miimum statutory stadards are met Attedig the property with prospective teats Collectig a bod or a bod certificate o your behalf Preparig ad sigig a assured shorthold teacy Iformig all the relevat services o the chage of occupacy Gatherig relevat teat iformatio for i house credit checks ad referecig. TENANCY SIGN UP The teacy sig up service is to help ladlords set up ew teacies that are legally bidig, this service icludes: Ispectig the property to esure the miimum statutory stadards are met Takig ad keepig photographic records Gatherig relevat teat iformatio for i- house credit checks ad referecig. Attedig the property with prospective teats Collectig ad holdig a bod or a bod certificate. Preparig ad sigig a assured shorthold teacy Iformig all the relevat services o the chage of occupacy Preparig the ivetory TENANCY RENEWAL Whe your teacy is up for reewal we ca arrage the sigig of the ew teacy agreemet every six / twelve moths i accordace with your preferece. Ladlord Booklet 7

8 Cartrefi Hafod Lettigs Agecy 8 Ladlord Booklet

9 The ame you ca trust FULL MANAGEMENT SERVICE Our Full Maagemet Service is aimed at those who do ot have the kowledge or experiece of maagig their properties or for those who do ot wat the hassle. With over forty years of housig maagemet experiece you kow we will provide a professioal service you ca trust. TENANCY SIGN UP Our teacy agreemets are legally bidig cotracts with teats ad we esure they are robust to help maage your property. Whe sigig up a ew teacy we esure that our teacy agreemets are compliat so that you do ot breach the law. We ca advise you o whether it is better to use a 6 moth or 12 moth assured shorthold teacy. We will prepare the teacy agreemet ad arrage the sigig o your behalf. Before we begi ay teacy we ispect your property to esure the miimum statutory stadards are met, we ca advise you of ay works you are required to complete to make sure your property is safe ad secure before a lettig. We will record the coditio of your property ad take photographs before each lettig, a copy will be supplied to yourself ad the ew teat ad we will keep a copy ourselves. We will take a ivetory of all items withi the property ad provide a copy to you ad the teat. We will arrage viewigs with prospective teats ad atted the property o your behalf. We ca arrage ad hold bod certificates whe requested. Where required we collect a bod ad hold it i a idepedet accout o your behalf. We will take meter readigs of the gas, electric ad water to esure you are ot charged for services used by the occupiers. We liaise with relevat utility services ad coucil tax o the chage of occupacy iformig them of the date the teacy commeced ad the ame of the ew teat. TENANT NEEDS We will idetify ay support eeds or commuicatio formats required by the teat. We will liaise with local Supportig People Teams to access support where eeds have bee idetified. We will check what commuicatio formats best suit the teat(s) ad tailor our services accordigly. We will try ad offer you a selectio of teats for your property ad will carry out credit checks ad referecig o your behalf. As the ladlord you will be offered the opportuity to choose which teat you would like to ret your property to. Ladlord Booklet 9

10 Cartrefi Hafod Lettigs Agecy RENT MANAGEMENT We ca offer advice o the market ret levels for the locality of your property ad agree a weekly retal rate with you ad market your property at the price you wat. We will work with you o the aual ret review esurig that you are aware of the ret levels i the area your property is situated. We arrage collectio of the ret from your teats ad pass the paymets o to you. We will arrage paymet of your retal moies as per your istructios. We provide quarterly teat statemets showig ret due ad all paymets made. We also provide quarterly ladlord statemets showig ret due, paymets received ad fees deducted. We will liaise with your accoutat i coectio with your tax liability. Our aim is to maximise your icome by preparig teacies i advace. Where required we ca use the services of our i-house specialist welfare beefit adviser ad our debt adviser. Our close workig relatioship with local housig beefit teams will help smooth the paymet of local housig allowace / housig beefit. If legal actio is required we ca help you through the process but as the ladlord you are required to take ay court actio yourself. We ca t guaratee your ret but we ca assure you that we have the experiece ad kowledge to tackle o paymet of ret should the situatio arise. I the evet of ret arrears arisig we will tackle the causes of the problem ad look for a variety of solutios. If we fail to collect your ret we will ot receive our commissio. 10 Ladlord Booklet

11 The ame you ca trust PROPERTY CONDITION We will record the coditio of your property ad take photographs before each lettig, a copy will be supplied to yourself ad the ew teat ad we will keep a copy ourselves. We will take a ivetory of all items withi the property ad provide a copy to you ad the teat. We will carry out quarterly ispectios of the property ad usig our property records check that your property is beig maitaied to a suitable stadard. We also esure the teacy is adhered to. A copy of the quarterly reports, o the coduct of the teacy ad the coditio of your home, will be forwarded to yourself. We will arrage for mior repairs (as agreed i the cotract) to be carried out or pass the details to you, if you prefer, to maage these yourself. LEGAL RELATIONSHIP As the ladlord you are still resposible for your property ad ay liabilities that occur with it. The resposibility of Cartrefi Hafod Lettigs Agecy is to help you ad advise you where appropriate to maage a teacy. As such we are ot resposible for ay ret loss, ret arrears or damage to the property. However through our expertise ad help we aim to miimise the risk of you icurrig these problems. We advise that you carefully read the agreemet before workig with Cartrefi Hafod Lettigs Agecy to esure you uderstad the implicatios. O the termiatio of the teacy we will check or appoit a ivetory compay to check the ivetory ad ispect the property. REPAIRS We will agree with you how you wat the repairs to your property to be maaged. If you would like us to maage the repairs for you we ca agree our spedig limits, cotractors to be used ad how to keep you updated. Alteratively if you would like to maage ay repairs yourself or through a aget we ca agree the reportig mechaism with you. We have access to fully qualified surveyors i the evet a fault is difficult to diagose ad we ca supply quality cotractors to deal with all types of works. Ladlord Booklet 11

12 Cartrefi Hafod Lettigs Agecy 12 Ladlord Booklet

13 The ame you ca trust LETTINGS SERVICE For ladlords who wat to maage their ow homes we provide a lettigs service. Our lettigs service ca be tailored to suit your eeds. You ca provide your ow teats or ask us to source teats for you. If you wat us to fid you a teat we will agree i advace what type of teat you are lookig for ad how we ca best source the teat for you. We ca seek refereces o your behalf. We seek both persoal refereces ad credit refereces. Oce refereces are retured we will provide them to you. As the ladlord it is importat that you are happy with your prospective teats before they are siged up. We will prepare the assured shorthold teacy i advace of the teacy sigig esurig that the cotract betwee you ad the teat is legal ad eforceable. We will atted the property with the prospective teats ad go through the teacy agreemet with them esurig they uderstad their legal resposibilities ad expectatios of them as teats. We ca collect a bod or a bod certificate o your behalf ad if required hold a bod i a cliets accout to esure it is legally compliat. Fially we will iform all the relevat services o the chage of occupacy o your behalf. Ladlord Booklet 13

14 Cartrefi Hafod Lettigs Agecy GETTING STARTED If you have a property to ret but are ot sure how to get started we have provided a few tips for you. LENDERS PERMISSION If you have a loa or mortgage o your property you must seek permissio from the leder before you let the property. LANDLORD INSURANCE Make sure you have ladlord isurace cover for lost ret ad damages. LOCATION Locatio is the key to most successful lettigs, if your property is situated i a popular area it stads more chace of beig let. If you have a property i a less desirable area you might eed to work a little harder to achieve your lettig. PROPERTY CONDITION Lettig a property i excellet coditio will be more attractive to someoe watig to ret a property tha a property i poor decorative state ad i eed of repair. Thik about the image you wat to preset ad how much you wat to sped. Givig a property a coat of pait will cost you prior to a lettig but may save you moey i the log term if you caot let the property because it curretly looks tired. You will eed to esure the property has adequate lightig, heatig ad vetilatio to comply with evirometal safety stadards. 14 Ladlord Booklet

15 The ame you ca trust PROPERTY SAFETY As the ladlord uder the Ladlord ad Teat Act 1985 you are resposible for all repairs i the property. You will eed to esure your property is safe ad legally compliat before you let it ad esure the followig are i place ad up to date: Eergy Performace Certificate (EPC) Gas Certificate Electric Certificate Portable appliace test Mais wired smoke detector Cartrefi Hafod Lettigs Agecy ca arrage for the appropriate test certificates ad works if you wish to use these services. You will eed to idetify whether there is ay asbestos i your property. If asbestos is preset you will eed a asbestos maagemet pla o how it is dealt with as per the Health & Safety Executive guidace. Teats ad ayoe workig i the property will eed to be otified of the asbestos ad the cotets of the maagemet pla. We have fully qualified cotractors who help you deal with asbestos if required. Ay sigs of damp will eed to be addressed before a teat moves. Some damp is caused by life style ad the lack of adequate vetilatio. If there are sigs of damp it might be worth thikig about fittig a extractor fa i the room. Prevetig a accidet occurrig is far better tha reactig to a problem after the evet, ask yourself if you have looked at the followig: Are there potetial trips ad slips withi the property or i the garde? Is the glass withi the property tougheed safety glass? Are all the hadrails ad guards i place? Are all fittigs properly secured? Is the furiture compliat with the Furiture ad Furishigs Fire Safety Regulatios 1988 as ameded i 1989 ad 1993? Is the property secure ad the boudary safe? You will be expected to chage all the locks before each lettig ad provide three sets of keys to the property. Thik about the safety of the teat(s) i your property ad esure you caot be foud egliget i the evet of a accidet. HMO If you have a House i Multiple Occupatio you must register the property with your local authority prior to lettig it. Ladlord Booklet 15

16 Cartrefi Hafod Lettigs Agecy This documet is available i other laguages as well as i alterative formats o request. CONTACT DETAILS Hafod Housig Associatio Ltd St Hilary Court, Copthore Way, Culverhouse Cross, Cardiff, CF5 6ES Tel: Fax: Hafod Housig Associatio This booklet is protected by copyright. Hafod Housig Associatio Registered as a Charitable Housig Associatio uder the Idustrial ad Providet Societies Act NO 18766R Registered with the Welsh Assembly Govermet NO L034 This documet is available i other laguages ad alterative formats o request.

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