Bill Butler. A Basic Guide to Implementing Effective Scorecards. Course Director. Performance Indicators
|
|
- Wendy Mosley
- 8 years ago
- Views:
Transcription
1 Drive improvement in business performance through adopting the fundamental principles of a balanced scorecard and integrated key performance indicators HR BALANCED SCORECARD & HR KEY PERFORMANCE INDICATORS MEASURING HR A Basic Guide to Implementing Effective Scorecards and Key Performance Indicators Course Director Bill Butler Course Introduction The Balanced Scorecard Essentials and Key Performance Indicator course is an interactive knowledge-sharing course that has been structured to provide attending delegates with a high-level practical understanding of how balanced scorecard systems and integrated key performance indicators (KPIs) contribute to improved organisational performance. The course will cover the key concepts and constituents of the balanced scorecard and provide insight into how the scorecard promotes achieving business strategies. It also covers the fundamental aspects related to creating meaningful KPIs and monitoring systems. The course will guide you in the design and implementation, or improvement, of effective and strategically aligned balanced scorecard systems and teach you how to improve organisational performance through an understanding of key topics including: Basic elements and concepts of balanced scorecards Formulating and implementing strategically-aligned balanced scorecard systems Overcoming the challenges and barriers in designing, implementing and managing balanced score card systems The development of effective integrated customer measurements The development of effective integrated financial measurements The development of effective integrated internal process measurements The development of effective integrated learning and growth measurements Adopting fundamental KPIs Designing multi-layered monitoring systems that promote strategic and operational management decision-making processes
2 Key Learning Objectives 1. Understand the basic concepts of the balanced scorecard and how it drives improved organisational performance 2. Obtain insight into how key non-financial measurements can be used to promote improved financial performance 3. Improve the effectiveness of balanced scorecard systems through ensuring a link to the organisational strategy 4. Acquire an understanding of the key components of the balanced scorecard 5. Improve business performance by establishing integrated key performance indicators 6. Adopt effective methods to monitor score card elements at a strategic, operational and tactical level Who Should Attend Business executives and senior managers Strategic managers Business analysts Planning staff Business professionals responsible for balanced scorecard systems design and implementation Bill is director and principal consultant of Academy of Training, a company which specializes in training workshops, consultancy services and conference addresses. Bill has a wealth of training experience gained in a variety of organizations and cultures following his entry into the personnel development field. Prior to this he was General Manager of the New Zealand Institute of Chartered Accountants, a major professional body with over 40,000 members. Bill adopts a consultative and interactive approach to all his training, drawing on the work environment, examples and experience of all participants. He has a strong background in management and with his qualifications in Accounting, Business Management and Psychology, he is able to present to a diverse range of programs to Directors and Senior Management and support staff alike. Specialized on given Courses Course Facilitator Bill Butler Key Account Management Course Best Selling Advanced Negotiation Skills Decision Making for CEOs & Management Management & Leadership Skills Masterclass
3 Course Outline Introduction The four legs of the scorecard The customer as a critical component Sustaining financial wellbeing Creating value in internal processes Learning as a key performance driver The link between organisational strategies and the balanced scorecard Developing strategy maps Creating a strategy map to support the determination of key scorecard measures Creating valuable monitoring and measurement structures Planning for the balanced scorecard Key planning elements Improving the effectiveness of scorecards Implementing balanced scorecards Promoting scorecards Communication The Customer leg Understanding customer views Using information to improve customer satisfaction Linking customer measures to strategy Creating customer scorecards Building customer dashboards Identifying customer measures and determining associated key performance indicators The Financial leg Understanding what constitutes key financial measurement Using information to improve the organisation s competitive positioning Linking financial measures to strategy Creating financial scorecards The right measures Interpreting financial measures Building financial dashboards Identifying financial measures and determining associated key performance indicators The Internal Process leg Understanding how the measurement of internal processes influences performance Using information to drive continuous business improvement Linking internal process measures to strategy Creating internal process scorecards The right measures Building internal process dashboards Identifying internal process measures and determining associated key performance indicators The Learning and Growth leg Understanding how productivity influences competitive positioning Linking learning and growth measures to strategy Creating learning and growth scorecards The right measures Interpreting learning and growth measures Building learning and growth dashboards Identifying learning and growth measures and determining associated key performance indicators HR Key Performance Indicators Importance of measuring HR performance What to measure in HR Establishing and defining key performance Indicators Tracking performance in core functions from Recruitment to Health and Safety, Performance and Training
4 Successfully Organized 1 Day Masterclass on Advanced Negotiation Skills for Success On 17 August-2015 Movenpick Hotel Karachi
5
6 Successfully Organized 1 Day Masterclass on Advanced Negotiation Skills for Success On 18 August-2015 Royal Palm Lahore Date & Venue: Course Fees: 5 April-2016 Movenpick Hotel Karachi 7 April-2016 Royal Palm Golf Club Lahore 44,000/= (exclusive of GST) For registration(s) send us your Participants Name, Designation , address & cell numbers Also please provide us organization s NTN # register@quickbizgroup.com Quickbiz Group Office No. 403 Tahir Plaza, Sultan Ahmed Road, Block # 7 & 8 JCHS, Karachi. Contact: Mobile: , Quickbiz Cancellation Policy: Substitutions are welcome. cancellation must be confirmed by . For Cancellation made in the 05 working days to the workshop, no refunds will be given.
CERTIFICATION PROGRAM. For more information www.staffingindustry.com/certification memberservices@staffingindustry.com 800.950.
CERTIFICATION PROGRAM For more information www.staffingindustry.com/certification memberservices@staffingindustry.com 800.950.9496 PROGRAM DESCRIPTION PROGRAM DESCRIPTION Staffing Industry Analysts Certified
More informationTalent Management & Succession Planning Masterclass
Talent Management & Succession Planning Masterclass The Capital 20 West Hotel, Johannesburg, South Africa 24 27 March 2015 WHAT YOU WILL ACHIEVE: Increase your working knowledge and your ability to manage
More informationA masterclass in professional trading
A masterclass in professional trading In partnership with TSquared Trading Evening taster session 1 May 2014 Day one 9 May 2014 Day two 2 June 2014 London The Course Overview How to develop a trading plan
More informationHuman resources management, employee relations practitioners, line managers middle and senior managers, and performance management coordinators.
INTEGRATED PERFORMANCE MANAGEMENT AND DEVELOPMENT SYSTEM Overview The single most important factor that determines the effectiveness of a performance management approach is how well the performance indicators
More informationImprove Costs through Integrated processes. Supply Chain Excellence Series. Dr. Dermot Carey. Certified by MRM Ltd, Ireland
Certified by MRM Ltd, Ireland Supply Chain Excellence Series Improve Costs through Integrated processes 10 & 11 September 2012, Pearl Continental Hotel, Lahore 13 & 14 September, Sheraton Hotel & Towers,
More informationMASTER CERTIFICATE IN HUMAN RESOURCE MANAGEMENT. Offered in Faisalabad & Islamabad
MASTER CERTIFICATE IN HUMAN RESOURCE MANAGEMENT Offered in Faisalabad & Islamabad One Week Evening Program MASTER CERTIFICATE IN HUMAN RESOURCE MANAGEMENT Six Days Comprehensive Evening Certificate Program
More informationProfessor Rajesh Chandra Vice-Chancellor & President UNIVERSITY OF THE SOUTH PACIFIC
Business Improvement in Universities Realigning services to drive efficiency 15th & 16th June 2016, CQ Functions Melbourne Key Speakers Benefits of attending Paul Duldig Head of University Services THE
More informationUnderstanding corporate statements
Understanding corporate statements 3 March 2015, London Analysing corporate performance Academy Who we are The educational model of the Academy is that of a "Corporate University" where the traditional
More informationISM NEGOTIATION THE ART OF. This course was truly great! Thanks to ISM, I am now a master of negotiating. - Nasser Younis, MBC
THE ART OF NEGOTIATION An intensive and highly practical 3 day course A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud. Victor Kiam This course was truly great!
More informationEXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015
EXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015 11 BOOK 2 $200 + GST EVERYBODY LEADS EMOTIONAL INTELLIGENCE (EI) HILTON BRISBANE 14 SEPTEMBER 2015 HILTON BRISBANE 16 SEPTEMBER 2015 BOOK 3 $390 + GST THE EA
More informationOverview of Future Purchasing s fundamental and advanced training workshops...
Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our
More informationISM. Effective Telephone Techniques. An intensive and highly practical 1 day course. Communication works for those, who work at it.
Effective Telephone Techniques An intensive and highly practical 1 day course Communication works for those, who work at it. - John Powell The trainer was extremely good, thank you all very much - Sushim
More informationCertified KPI Professional 23 25 February 2014 16 18 March 2014 23 25 March 2014 15 17 June 2014
The KPI Institute 23 27 February 2014 Kempinski Hotel, Mall Of The Emirates, Dubai, UAE 24 28 August 2014 Venue TBC, Salalah, Oman 16 20 March 2014 Crowne Plaza Hotel, Kuwait 21 25 September 2014 Grand
More informationWhat is the purpose of a performance dashboard? Facilitate Execution
Neal Williams Founder & Chief Strategist, Corda Technologies Session Outline Dashboard Theory (8:20 9:25) -How can a dashboard improve the performance of your business? -What are the different types of
More informationTECHNOLOGY TRANSFER PRESENTS MITCHELL WEISBERG. Strategic Management of the IT Organization
TECHNOLOGY TRANSFER PRESENTS MITCHELL WEISBERG Strategic Management of the IT Organization DEVELOPING A BALANCED SCORECARD TO MEASURE IT PERFORMANCE AND TO ALIGN IT AND BUSINESS ROME NOVEMBER 11-13, 2015
More information2008 AAIR HIGHER EDUCATION DATA WAREHOUSING CONFERENCE SPONSORSHIP PROSPECTUS
2008 AAIR HIGHER EDUCATION DATA WAREHOUSING CONFERENCE SPONSORSHIP PROSPECTUS ABOUT AAIR The Australasian Association for Institutional Research (AAIR), established late in 1988, is a professional body
More informationVendor Management: Reduce Risk and Improve Value
Vendor Management: Reduce Risk and Improve Value John Lovelock Research Vice President, Healthcare Technology & Service Provider Research Notes accompany this presentation. Please select Notes Page view.
More informationAICTE Approved Short Term Course on HR Analytics- Hands on Training. (Under QIP Sponsored)
AICTE Approved Short Term Course on HR Analytics- Hands on Training (Under QIP Sponsored) 10 th May, 2015 16 th May, 2015 A Continuing Education Programme Organized by Vinod Gupta School of Management
More informationFinance. Melbourne Storm HR Management System - Position Description HR Manager, May 2014 Page 1 of 6
Position Description This position description provides an indicative outline of the purpose and accountabilities of the role. Specific performance requirements and expectations will be included in your
More informationAMP Graduate Program 2017: Global Distribution & Business Management
AMP Graduate Program 2017: Global Distribution & Business Management The AMP Promise The AMP Promise is Helping people own tomorrow, which means delivering the right balance of security and performance.
More informationHR Fast Stream Graduate Programme
HR Fast Stream Graduate Programme 02 Contents Welcome p.03 What is the HR Fast Stream Graduate Programme? p.04 What are we looking for? p.07 Your Fast Stream career path p.08 Location p.09 Profiles p.10
More informationStrategic Guide to creating a World Class Customer Advisory Board Program
Strategic Guide to creating a World Class Customer Advisory Board Program This paper is authored from CustomerAdvisoryBoard.org industry association research including the CAB Manager Industry Surveys,
More informationMini MBA for Procurement Professionals
ISO 9001:2008 Certified ISO 29990:2010 Certified ISO 29990 Mini MBA for Procurement Professionals 18-22 July 2016, London 05 09 December 2016, London Tel: +971 4 4250700 Fax: +971 4 4250701 Email: info@glomacs.ae
More informationReputation. A review of UK companies
Reputation A review of UK companies Highlights Research commissioned by SIFA Strategy and Deloitte Undertaken by YouGov between March & April 2015 Reputation is increasingly recognised as having a core
More informationProcurement & Supply Chain Management
New Skills. New Thinking Procurement & Supply Chain Management Supply Chain Effectiveness Audit - Implementing lean processes in your supply chain 20 September 2012 Auckland 24 September 2012 Wellington
More informationLEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014)
JOB DESCRIPTION: Human Resources Manager LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) RESPONSIBLE TO: Director of Human Resources and Organisational Development
More informationCERTIFIED HUMAN RESOURCES LEADER (CHRL)
12 tth August,, 2015 to 4 tth November,, 2015 Level 3 Certification Program for HR Professionals CHRL Overview CERTIFIED HUMAN RESOURCES LEADER (CHRL) A Level 3 Certification Program for Human Resource
More informationPARTICIPANT HANDBOOK
PARTICIPANT HANDBOOK THE IMPROVE GROUP PO Box 188, Cleveland. Qld 4163 Phone 07 3488 2143 1800 886 269 www.improvegroup.com.au CLIENT PARTICIPANT HANDBOOK Table of Contents Welcome 3 Improve Group RTO
More informationHR The HR Mastery Program Participant February 2014 PROSPECTUS
HR The HR Mastery Program Participant February 2014 PROSPECTUS THE CHALLENGE OF HR MASTERY Working with our experienced facilitators, who are all past Heads of Human Resources with HR Mastery across multiple
More informationThe Strategic Digital Pharma Marketing Course Add e to the mix to create a competitive edge in the new environment
The Strategic Digital Pharma Marketing Course Add e to the mix to create a competitive edge in the new environment By: Ruud Kooi and Beverly Smet Vice Presidents of Across Health, Europe's leading consultancy
More informationLeadership Development Masterclass Roger Harrop Regain your Focus Roger Harrop, UK Hone your Business Skills
Leadership Development Masterclass LIVE &! IN PERSON Meet the world s leading expert on business management, for an inspiring Masterclass Staying in the Helicopter Series Roger Harrop The Key to Creative
More informationThe Women s Leadership Forum Designed specifically for female school leaders. Delivered over 4 interactive webinar sessions.
The Women s Designed specifically for female school leaders. Delivered over 4 interactive webinar sessions. Commences Term 1, 2015 For over ten years, Women & Leadership Australia (WLA) has been guiding
More informationManager HR Systems and Analytics
Manager HR Systems and Analytics Human Resources Group, Shared Services Branch The Manager HR Systems and Analytics is responsible for managing all HR systems including the development and the implementation
More informationPerformance Expectations:
Position Reports to Senior Business Analyst Corporate Finance Manager Company Synlait Milk Ltd Date: May 2015 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose To develop and provide leadership
More informationEURO TRAINING CENTER. www.euro4training.com
EURO TRAINING CENTER 1.KNOWLEDGE We are committed to delivering the very latest business knowledge to our clients. Our services encourage quality learning & empower clients to deepen their knowledge, engage
More informationAidEx-Fleet Forum Fleet Excellence Training Programme Free to Successful Applicants 15-20 November 2015, Brussels, Belgium
AidEx- Forum Excellence Training Programme Free to Successful Applicants 15-20 November 2015, Brussels, Belgium Aid agencies face an ever-increasing demand for the delivery of relief and development programmes
More informationThe University of Pennsylvania Positive Psychology Training Conference Delegate Information Package
The University of Pennsylvania Positive Psychology Training Conference Delegate Information Package 20 24 January 2013 / Memorial Hall, St Peter s College, Adelaide A Message from the Headmaster Dear applicant
More informationElegantJ BI. White Paper. Operational Business Intelligence (BI)
ElegantJ BI Simple. Smart. Strategic. ElegantJ BI White Paper Operational Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence
More informationOil & Gas Talent Management Workshop
Oil & Gas Talent Management Workshop Masterclass on Talent Management and Employee Engagement in the International oil & gas industry. Programme Brochure Introduction Oil & Gas Talent Management Workshop
More informationIntegrated Talent Management
Integrated Talent Management 08 October 2013 JSB Group Limited 2013 Table of contents Administration notes... 3 Terms and conditions... 4 Venue details... 5 Consultant biography... 6 Seminar programme...
More informationRegistration Fee: R 500.00
PART TIME 2015 SCHEDULE PROGRAMME DURATION START DATE PROGRAM FEE Add on R500 to course fee Computer Skills Programmes - Provider programmes Introduction to Computers Typing, MS Windows, MS Word & MS Outlook
More informationNIM MANAGEMENT HOUSE, HEADQUARTER LAGOS
2016 LEARNING AND DEVELOPMENT PROGRAMMES NIM MANAGEMENT HOUSE, HEADQUARTER FINANCE AND ACCOUNTING MANAGEMENT COURSE DATES/LOCATION S/N. COURSES TITLE DATES/LOCATION 1. Financial and Managerial Accounting
More informationHalo. NZ s leading business conferences. Business Intelligence. From
From Supporting Organisations Silver Sponsors Halo Business Intelligence NZ s leading business conferences DAY 1 19th February 8.30 Registration and coffee 9.00 Opening remarks from the Chair David Bloch,
More informationBUSINESS INTELLIGENCE WEEK
BUSINESS INTELLIGENCE WEEK March 9-13, 2015 www.tdwi.org CORADIX Technology Consulting Ltd. in partnership with The Data Warehousing Institute (TDWI) is pleased to announce continued Business Intelligence
More informationBusiness Intelligence
WHITEPAPER Business Intelligence Solution for Clubs This whitepaper at a glance This whitepaper discusses the business value of implementing a business intelligence solution at clubs and provides a brief
More informationLEARNING AND DEVELOPMENT POLICY
1. POLICY STATEMENT Red Cross recognises the essential contribution of its people to the delivery of programs and services to vulnerable people and communities. The capabilities of our workforce are critical
More informationAbout MTD Sales Training
About MTD Sales Training MTD Sales Training, 5 Orchard Court, Binley Business Park, Coventry, CV3 2TQ Web: www.mtdsalestraining.com Phone: 0800 849 6732 enquiries@mtdsalestraining.com MTD in numbers 2001
More informationManager Strategic Design
Manager Strategic Design Service Innovation Group, Service Delivery & Operations DIA is the Agency responsible for to the Government for Delivering Better Public Service Result 10 (BPS 10). It is charged
More information14 TH DECEMBER 2015 AWALI BALLROOM - SHERATON BAHRAIN HOTEL KINGDOM OF BAHRAIN
14 TH DECEMBER 2015 AWALI BALLROOM - SHERATON BAHRAIN HOTEL KINGDOM OF BAHRAIN INFORMATION WHY THIS EVENT? of the world as a secondary administrative and support function. the importance of such a function
More informationASSET MANAGEMENT TRAINING
ASSET MANAGEMENT TRAINING 3rd and 4th August 2010, Duxton Hotel, Auckland Asset Economics, Lifecycle & Costing 18th & 19th August 2010, Mercure Hotel, Auckland 25th and 26th August 2010, Mercure Hotel,
More informationRegulation Regulation Regulation. Conference Programme 2013. 02/07/13 America Square Conference Centre, London www.insuranceage.co.
02/07/13 America Square Conference Centre, London www. Conference Programme 2013 #iaregulation Dear colleague, I am delighted to announce the launch of an Insurance Age specific event: The Three R s. Join
More informationBenchmarking Partnerships
Leadership Development Frameworkexample case study This sample Best Practice Leadership Development Framework Capability Case Study is identified and described with other local Australian and international
More informationHuman Resources Structure and Strategy. PRESENTATION TO AIG PIR GROUP 7 May 2013
Human Resources Structure and Strategy PRESENTATION TO AIG PIR GROUP 7 May 2013 1 About Spotless Our Services Food Services Cleaning Services Facility Management Services Commercial Laundry and Linen Services
More informationNew Skills. New Thinking
New Skills. New Thinking Team discounts and in-house options available PROFESSIONAL DEVELOPMENT FOR EAs, PAs AND OFFICE MANAGERS Essential Management Skills for Executive Assistants, Senior PAs & Administration
More informationCustomer Relationship Management Masterclass in Retail Banking
IN HOUSE Customer Relationship Management Masterclass in Retail Banking What is CRM in retail banking and how should it be managed effectively? Relationship management life cycle and personality types
More informationPerformance Management. Date: November 2012
Performance Management Date: November 2012 SSBA Background Document Background 3 4 Governance in Saskatchewan Education System 5 Role of School Boards 6 Performance Management Performance Management Overview
More informationwww.pharmaphorum.com
Social media training workshop Driving growth through effective social media use Thistle Marble Arch Hotel, London 12th July 2012 www.pharmaphorum.com A one-day workshop to cover the essentials of effective
More informationPublic Service Commission Statement of Mandate
Public Service Commission Statement of Mandate 2014 2015 Inspired, client-focused professionals delivering innovative HR programs to advance employee engagement and the work of the Nova Scotia public service.
More informationEXECUTIVE LEADERSHIP MANAGEMENT PROGRAMME
EXECUTIVE LEADERSHIP MANAGEMENT PROGRAMME 4 MODULES 4 WEEKENDS 5 EXECUTIVE COACHING SESSIONS The Law Society Finuas network is funded by member companies and the Finuas Networks Programme, managed by Skillnets
More information2016 LEARNING AND DEVELOPMENT PROGRAMMES NIM ABUJA MANAGEMENT CENTRE
2016 LEARNING AND DEVELOPMENT PROGRAMMES NIM MANAGEMENT CENTRE FINANCE AND ACCOUNTING MANAGEMENT COURSE S/N. COURSE TITLE DATES/LOCATION 1. Financial and Managerial Accounting Fundamentals for Non-Financial
More informationFáilte Ireland Sales Academy. The Fáilte Ireland International Sales Management Programme The Fáilte Ireland Sales Excellence Programme
Fáilte Ireland Sales Academy The Fáilte Ireland International Sales Management Programme The Fáilte Ireland Sales Excellence Programme PROGRAMME OVERVIEW The very best tourism professionals are strategically
More informationAccredited Training in Sales and Marketing
Accredited Training in Sales and Marketing...invest in a Brighter Future academy 2 academy s Introduction What Ethos Academy can offer 03 06 Course Details Level 1 Award in Sales and Marketing 07 08 09
More informationCareers Advisers Day 16 September 2010. Internal Use Only - Not to be disclosed outside Standard Life group
Careers Advisers Day 16 September 2010 Introduction to Careers Advisers Day Sandy Begbie Group People & Transformation Director Standard Life context Standard Life is a leading long term savings and investment
More informationDesigning a Metrics Dashboard for the Sales Organization By Mike Rose, Management Consultant.
Designing a Metrics Dashboard for the Sales Organization By Mike Rose, Management Consultant. Metrics can serve as critical measures of success for any organization and, in particular, the sales force
More informationHow To Train For Business
TRAINING BROCHURE 2015 Sales Training International Limited www.salestrainingint.com / Tel: 0845 8901 701 Contents About Sales Training International... 2 Training Courses... 3 Leadership and Management...
More informationOverview of Future Purchasing s fundamental and advanced training workshops...
Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our
More informationSALES NEGOTIATION FOR RESULTS
EXPAND YOUR SALES EXPERTISE & SUCCESS WITH BRIGHT*STAR TRAINING THE SALES PROCESS 18-19 March 2013, Auckland 8-9 April 2013, Wellington 21-22 March 2013, Auckland 10-11 April 2013, Wellington 25-26 March
More informationINFORMATION TECHNOLOGY Public Training Courses
LEADER IN KNOWLEDGE TRANSFER Forward-thinking training solutions for Forward-looking organisations ANDERSON is a global provider of training, learning and development solutions for organisations and individuals.
More information15.4 DELIVERY PROGRAM PROGRESS REPORT JANUARY TO JUNE 2015 & UPDATE ON FUTURE PERFORMANCE MEASUREMENT & REPORTING
15.4 DELIVERY PROGRAM PROGRESS REPORT JANUARY TO JUNE 2015 & UPDATE ON FUTURE PERFORMANCE MEASUREMENT & REPORTING ATTACHMENT: RESPONSIBLE OFFICER: AUTHOR: DELIVERY PROGRAM ITEM: DELIVERY PROGRAM PROGRESS
More informationLEADERSHIP IN PROFESSIONAL SERVICES
LEADERSHIP IN PROFESSIONAL SERVICES Enhancing Business Performance of Leading Professional Service Firms First in a series on Innovations in Professional Services by Bede Boyle and Brad Shields Louern
More informationCommunicating Employee Benefits, Prevention and Wellness Workshops
The 2013 Communicating Employee Benefits, Prevention and Wellness Workshops Formulating Winning Initiatives that Deliver Results December 3 4, 2013 The Conference Board Conference Center, New York, NY
More informationTalent Measurement Training
Talent Measurement Training Learn with the People Experts PLAN RECRUIT ASSESS DEVELOP ENGAGE PERFORM Now we can make sure that the right people with the right skills and behaviours are in the right place
More informationKeeping up with the KPIs 10 steps to help identify and monitor key performance indicators for your business
Keeping up with the KPIs 10 steps to help identify and monitor key performance indicators for your business KNOW YOUR KPI A key performance indicator (KPI) is a performance measure (metric) designed to
More informationTRAINING ACADEMY PALADIN RISK MANAGEMENT $4400. Advanced Diploma of Governance, Risk and Compliance. Creating Risk Gladiators NOW ONLY
PALADIN RISK MANAGEMENT TRAINING ACADEMY Creating Risk Gladiators NOW ONLY $4400 Qualifications issued by McMillan Staff Development Advanced Diploma of Governance, Risk and Compliance 2 Read on and discover
More informationSupply Chain Strategy. Edition 01-2014
Supply Chain Strategy Edition 01-2014 Contents Executive Summary Mutual Benefits of the Supply Chain 01 04 Subcontractor Relations Guidelines 05 Levels of Engagement 07 Introduction Tiered Supply The Chain
More informationHuman Resources People Strategy, 2014 to 2019 1. Human Resources People Strategy 2014 to 2019
Human Resources People Strategy, 2014 to 2019 1 Human Resources People Strategy 2014 to 2019 2 Human Resources People Strategy, 2014 to 2019 Human Resources People Strategy, 2014 to 2019 Deliver academic
More informationACADEMY FOR MARKETING
ACADEMY FOR MARKETING APPLICATION FORM: CIM DIPLOMA IN PROFESSIONAL MARKETING CIM CERTIFICATE IN PROFESSIONAL MARKETING Please complete all sections. If you have any further questions please contact us
More informationPMA1. Strategic Project Portfolio & Program Management
PMA1. Strategic Project Portfolio & Program Management Course Description This workshop helps participants focus on managing their project with a view on its place in the whole organisation. It introduces
More informationStrategic Marketing Communications
Strategic Marketing Communications MA (Dual Award) University of Greenwich, London (UK) France Business School, Poitiers (France) gre.ac.uk/business Why study this programme? This programme will provide
More informationUse event management software to manage a conventions and incentives industry project
Use event management software to manage a conventions and incentives industry project 25861 version 1 Page 1 of 5 Level 4 Credits 5 Purpose People credited with this unit standard are able to: demonstrate
More informationCreating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement
Creating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement Bruce Eckert, National Practice Director, Advisory Group Ramesh Sakiri, Executive Consultant, Healthcare
More informationTECHNOLOGY TRANSFER PRESENTS MARK BUSINESS INTELLIGENCE ESTENDING BI TO SUPPORT ONLINE MARKETING AND CUSTOMER ANALYSIS
TECHNOLOGY TRANSFER PRESENTS MARK MADSEN SOCIAL MEDIA, WEB ANALYTICS AND BUSINESS INTELLIGENCE ESTENDING BI TO SUPPORT ONLINE MARKETING AND CUSTOMER ANALYSIS ROME MAY 12-13, 2011 VISCONTI PALACE HOTEL
More informationHow To Use Kpi System For Talent Management
KPI Based Performance Management System for Productivity Improvement & Talent Management Complimentary - KPI System formats in Ms Excel, templates and 5 ebooks on KPI! Free KPI & Performance Management
More informationCLASS SPECIFICATION Human Resources Director. Nonrepresented/All Bureau Directors hired after December 31, 2000 are exempt from Civil Service
City of Portland Job Code: 30000409 CLASS SPECIFICATION Human Resources Director FLSA Status: Union Representation: Exempt Nonrepresented/All Bureau Directors hired after December 31, 2000 are exempt from
More informationAdvanced Performance Measures
Advanced Performance Measures Establish a performance measurement system to guide decision making Presented By: Developing and utilizing: performance measures, data, & reporting for organization results
More informationSALES & MARKETING Public Training Courses. training solutions for Forward-looking organisations. Forward-thinking. www.anderson-hr.
LEADER IN KNOWLEDGE TRANSFER Forward-thinking training solutions for Forward-looking organisations ANDERSON is a global provider of training, learning and development solutions for organisations and individuals.
More informationPicturing Performance: IBM Cognos dashboards and scorecards for retail
IBM Software Group White Paper Retail Picturing Performance: IBM Cognos dashboards and scorecards for retail 2 Picturing Performance: IBM Cognos dashboards and scorecards for retail Abstract More and more,
More informationBalanced Scorecard. Define, Implement and Advance Strategy & Planning with the Balanced Scorecard
Link Strategy to Execution with the Balanced Scorecard! Balanced Scorecard Define, Implement and Advance Strategy & Planning with the Balanced Scorecard November 17 19, 2008 Washington, DC What You Will
More informationKenya Revenue Authority (KRA)
Kenya Revenue Authority (KRA) Chief Manager - HR Development and Performance Management Job details Reference Number: KRA/HR02/14 Job Title: Chief Manager - HR Development and Performance Management Supervisor:
More informationManaging Credit, Accounts Receivable and Debt Recovery - Essential tools for collection, process and prevention
Professional Development for the Accounts Team Managing Credit, Accounts Receivable and Debt Recovery - Essential tools for collection, process and prevention 6 & 7 September Mercure Hotel, 14 & 15 September
More informationAmbulance Victoria. Position Description
Position Description Position Title: HRIS Specialist Reports To: HR Information & Services Team Leader Division: People & Community Department: People & Workforce Strategy Direct Reports: Nil Employment
More informationHow To Get A Job At Swansea University
Sport AND EXERCISE Science MPLOY BILITY guidance information advice key dates HELPING YOU TO SUCCEED Inside this leaflet you will find guidance on the "I m positive that support you can expect from us,
More informationEXECUTIVE CENTRAL. Leader Channel Sales Management Excellence
EXECUTIVE CENTRAL Leader Channel Sales Management Excellence TM EXECUTIVE CENTRAL How do you attain dedication, loyalty and continued focus from your reseller channel so that both partners' business needs
More informationClarius Group Risk Management Policy and Framework
1. Introduction Clarius Group Risk Management Policy and Framework 1.1 Definition Risk is the chance of something happening that will have an impact on objectives. Risk provides the opportunity (upside)
More informationCascading KPIs using the 9 Steps to Success
Cascading KPIs using the 9 Steps to Success BSA uses the proven, disciplined framework, Nine Steps to Success, to systematically develop, implement, and sustain a strategic scorecard systems (see Figure
More informationPresented By: Leah R. Smith, PMP. Ju ly, 2 011
Presented By: Leah R. Smith, PMP Ju ly, 2 011 Business Intelligence is commonly defined as "the process of analyzing large amounts of corporate data, usually stored in large scale databases (such as a
More informationYour all-new, must attend operations event for 2015
15 & 16 September 2015, Crowne Plaza, Auckland People, process & planning Optimised for maximum performance New Zealand s first cross-industry event covering the full breadth of the multifaceted operations
More informationKenyan Electric Generated Capacity Management System - Job Description, Budget andudget Planning
KENYA ELECTRICITY GENERATING COMPANY LIMITED Job details: STRATEGY DEVELOPMENT MANAGER Date of analysis session: Name of job holder: N/A Current job Level: TWO (2) Grade: N/A Analyst: Job title: Strategy
More informationProject Management Essentials 30 & 31 October 2012 Auckland 1 & 2 November 2012 Wellington
New Skills. New Thinking PROJECT MANAGEMENT Project Management Essentials 30 & 31 October 2012 Auckland 1 & 2 November 2012 Wellington Agile Project Management 5 & 6 November 2012 Auckland 8 & 9 November
More informationDrake Synergizer. Measuring Your Way to Profit Improvement
Drake Synergizer Measuring Your Way to Profit Improvement Quantify Integrate Predict How does an organisation measure the value of their talent and efforts to manage that talent? How is productivity quantified?
More information