So please let us know if you d like information in a different format or language, or if you d like us to adapt the way we communicate with you.

Transcription

1 HR business partner

2 who we are We re an independent, not-for-profit organisation set up to sort out disputes between consumers and financial services businesses fairly, reasonably and impartially. We were set up in 2000 as a statutory alternative to the courts. We ve expanded significantly since then and our remit now covers nearly all financial services and products from spread betting to pet insurance. We employ over 3,600 people and more than 2 million customers contact us each year. like to know more? We publish our plans at the start of each financial year. These set out the challenges we predict, the priorities we agree and the key measures we set ourselves for the year. Our annual review looks back at the past year, with facts, figures and information about our work and the trends in complaints. To find out more about the types of complaints we deal with, see our regular newsletter, ombudsman news, which includes case studies and case highlights. our values What matters to us most at the ombudsman is fairness. Where things aren t fair, we can use our power to put them right. Fairness isn t just about making sure our answers and decisions are technically right. It s also about wanting to make what we do feel right. And we do this by listening thinking and explaining. Fairness is at the heart of our longheld values: we do the right thing we treat our customers well and respect their needs we do what we say we ll do we re inquisitive and build everyone s knowledge diversity and fairness at the heart of everything we do In line with our values, we reach out to the widest range of people in how we recruit and in the services we offer. Our service is for everyone. We aim to be accessible and to adapt to all the needs of our people, customers and job applicants. So please let us know if you d like information in a different format or language, or if you d like us to adapt the way we communicate with you. HR business partner August 2015 page 2

3 HR business partner August 2015 page 3

4 HR business partner 6 month contract reporting to lead HR business partner location South Quay, London docklands salary 50,000 plus excellent pension and benefits the purpose of the role You ll develop strong and professional working relationships, with credibility, with customer groups across the ombudsman. This will enable you to provide senior managers, managers and their teams with best practice, pragmatic HR advice and guidance. You ll help them put in place people plans that support the delivery of both the performance objectives for their area, and the overall HR people strategy. And you ll represent HR in the organisation as the visible face of HR and organisational development (HR&OD). your responsibilities in the role developing, tailoring, implementing and delivering the people plan for the areas you support to help them achieve their performance objectives being the HR professional contact point for people management issues, coaching and supporting your managers to build the capability of the people who work here giving tactical and pragmatic employment advice to the managers and people you support finding professionally-sound and solutions to problems that are sensitive to the organisation s needs, while keeping in mind our values and any relevant employment law planning for the future of key roles here and starting discussions with your managers about managing talent, while also working with your HR colleagues to manage identified talent and high potential groups giving professional HR advice as an escalation point for people-related queries from the HR support team and HR colleagues promoting and encouraging an inclusive working environment leading people projects and contributing to wider project teams managing the people aspects of the ombudsman s programme of changes, to minimise any negative impact on people in your specific area of the organisation interpreting and analysing information from a number of sources including identifying, early on, any potential people issues and updating senior colleagues HR business partner August 2015 page 4

5 how you ll be measured delivery of the HR&OD objectives delivery of HR key performance indicators and service level agreements feedback from your customers delivery of your own objectives, which you ll agree with the HR manager (business partners) your knowledge and experience includes having generalist HR experience building trust and credibility with colleagues at a senior manager level influencing senior managers and being able to bring about culture change working in a business partner capacity in an organisation of a similar size and complexity to the ombudsman what we expect of everyone here we put people first in everything we do we make fair decisions that feel fair we communicate as people we want to make things better we care about the world around us we share what we know Read more about what we expect of everyone here. HR business partner August 2015 page 5