Welcome Pack. Fixed Rate Business Bond

Transcription

1 Welcome Pack Fixed Rate Business Bond

2 Creating better futures Cambridge & Counties Bank is a unique partnership between two established and respected institutions Trinity Hall, Cambridge and Cambridgeshire Local Government Pension Fund. We are banking specialists for small to medium enterprises (SMEs) within the UK and are dedicated to helping businesses of this type grow, consistently providing quality banking services and support. In today s climate, we recognise that their success is crucial to the success of our economy as a whole. It is our aim to provide them with responsible business lending, expert knowledge and a safe home for their money. Growing business together Cambridge & Counties Bank works in mutual partnership with SMEs to build strong relationships and fully understand your business needs. We offer a range of competitive products that suit SME needs and give answers swiftly enough to make a real difference to your business. We are dedicated and committed to helping businesses to grow, which makes Cambridge & Counties Bank the ideal business partner. Contact details: Cambridge & Counties Bank Charnwood Court New Walk Leicester LE1 6TE Tel: savings@ccbank.co.uk

3 Contents Page 1. Online Account Access 2. Paying In 3. Withdrawing 4. Interest 5. Statements 6. Balance Enquiries 7. Changing Your Details 8. Closing Your Account 9. Complaints 10. Financial Services Compensation Scheme 3

4 1. Online Account Access To access your account online, visit and select the View My Account option from the top navigation bar. From here you can register as a new user or log in once registered. This facility enables you to view your balance and transactions and send us secure messages. 2. Paying In Once your account is opened with your initial deposit, no further deposits can be made into your Bond. You may open a further Bond or account with us (if available) and make deposits into this if you wish. 4

5 3. Withdrawing No withdrawals can be made during the term of the Bond. We will typically write to you a minimum of 14 days prior to maturity to advise you of the options open to you. If we do not receive any instructions from you before the term has expired, your account will become easy access and withdrawals can be made at any time. To withdraw, once your bond has matured, a Withdrawal Request must be completed and returned to us. A copy of this form is available on our website at Alternatively, us at savings@ccbank.co.uk or call us on and we ll send you a supply. All sections of the form must be completed and then an authorised signatory (as per your original application form) must sign the form. Any one of the signatories can sign not all signatories need to sign. The form can be returned to us by post to our Charnwood Court address, by at savings@ccbank.co.uk or by fax on Once we receive the form, the funds will be transferred electronically back to your nominated business current account by next day faster payment. 5

6 4. Interest Interest is paid annually on the anniversary of your Bond opening and can be paid either Gross or Net according to the tax status of your organisation and is subject to change. i) Earning interest Cheques received will start earning interest from the second working day after the day of receipt, so a cheque received and banked by us on a Monday starts earning interest from Wednesday. ii) Changing tax status If you need to change the tax status of your account between net and gross interest, please write to us at our Charnwood Court address or us from the nominated address, at savings@ccbank.co.uk with details of the change. iii) Interest payment Interest is credited to your account annually on the anniversary of your Bond opening, or in the case of a 1 Year Bond, on maturity. 6

7 5. Statements Statements are issued annually, or in the case of a 1 Year Bond, on maturity. 6. Balance Enquiries Your balance can be viewed via our online access facility which is available on our website, see Section 1 Online Account Access. To request the balance of your account by phone, please call us on You will need to quote your account number and personal details. 7

8 7. Changing Your Details i) Business address Please write to us including your account name and number, together with previous and new addresses. Please also confirm if this is a change to your correspondence address, registered office or both. The letter must be signed by one of the signatories to the account as originally provided by you. ii) Your personal address Please send us a signed letter stating both your previous and new addresses. iii) Your name Please send us a marriage certificate or deed of change of name, along with a letter with your old and new signatures. iv) Your company address Please send us an from your current business address stating the new address to be used. If your old account is unavailable, please send us a letter signed by an account signatory stating both the new and old addresses. We will send confirmation to both addresses for your peace of mind. v) Account signatories To change who can sign on the account, please complete a Signatory Amendment Form. This form is available on our website, in the Existing Customers section or call us on and we ll post you a copy. This form must be signed by the authorised officials of the organisation as shown on your original application. vi) Nominated current account To change the nominated business current account, please write to us with details of your new current account and include supporting evidence such as a letter from your bank, statement or a void cheque for the new account. This letter must be signed by the authorised officials as shown on your original application. 8. Closing Your Account Your account cannot be closed until your Bond has matured. We will write to you at least 14 days prior to the maturity of your Bond with details of your options. 8

9 9. Complaints We always work hard to provide great service to our customers, so if you have an issue you would like to raise, we d like to know so that we can try to resolve the situation as quickly and efficiently as possible. Please telephone us on or complaints@ccbank.co.uk. Alternatively, you can write to us at: Complaints Cambridge & Counties Bank Charnwood Court New Walk Leicester LE1 6TE Please include your name, address, contact phone number and account number. We ll do all we can to handle your complaint and will write to you within five working days to tell you what we ve done to resolve the problem or to let you know when you can expect a full response. We ll also let you know the name and contact details of the person dealing with your case. If we haven t issued our final response within eight weeks from the date you first raised your complaint, or if you re dissatisfied with our response, if you are eligible (see below) you can ask the Financial Ombudsman Service (FOS) for an independent review. You must do this within 6 months of the date of the final response letter. The Financial Ombudsman Service will only consider your complaint once you ve tried to resolve the issue with us, so please contact us first and we ll do all we can to help. For a complaint to be FOS eligible, the complainant has to be: a private individual, or a business with less than 10 employees and has a turnover or annual balance sheet that does not exceed 2 million at the time of the complaint, or a charity which has an annual income of less than 1,000,000 at the time of the complaint, or a trust which has net assets of less than 1,000,000 at the time of complaint. Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Tel: or complaint.info@financial-ombudsman.org.uk Website: 9

10 10. Financial Services Compensation Scheme (FSCS) We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors, including individuals and businesses, are covered by the scheme. For the current level of cover and further details including the FSCS information sheet and exclusion list visit our website at For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please refer to the FSCS website or call the FSCS on or Please note only compensation related queries should be directed to the FSCS. 10

11 Contact details: Cambridge & Counties Bank Charnwood Court New Walk Leicester LE1 6TE Tel:

12 If you d like this in another format such as larger print, braille or audio please contact us on Calls to 0344 numbers are covered within any inclusive minutes provided by landline and mobile phone packages. Outside of an inclusive package, calls are charged at national rate which is 1p per minute from a BT landline. Charges from other networks and mobiles may vary. CCB /12/2015 Cambridge & Counties Bank Limited Charnwood Court New Walk Leicester LE1 6TE Tel: Fax: savings@ccbank.co.uk Registered Office: 42 Castle Street, Cambridge, CB3 0AJ United Kingdom Company Registration No: Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Financial Services Register No: