Nomine: A Case Study in Network Infrastructure Development

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1 Nominee: Coreix Nomination title: Delivering highly tailored colocation, managed hosting, cloud and dedicated server solutions to the UK market Who we are Coreix Limited is a London based managed hosting, colocation and network services provider which offers scalable and robust hosting solutions to clients in varying sectors. The company was formed in 2003 to answer the need for a customer-driven managed hosting provider with unparalleled expertise, cutting-edge technology and award winning industry leading customer services. With over 30 years combined dedicated hosting experience between the management team, Coreix is in a unique position to stand out from competitors in the industry with its intrinsic focus on customer service and technical expertise. Over the last few years, we have reached numerous milestones having attracted over 500 clients and been awarded numerous information governance, security accreditations and accolades. The company holds an array of information security (ISO 9001:2008), Information Security Management (ISO: 27001:2005), PCI DSS, Environmental Management, Information Governance and Employment Screening accreditations. What we ve been up to? Over the coming months and years, we will be looking to increase our datacentre footprint in London, and the number of points of presence across EMEA and APAC. Having experienced accelerated business growth over the last several years, we have recently rebranded Coreix and streamlined business operations to enable you as a customer to have tailored solutions which match your IT strategy and budget, where you effectively Build Your Solution reflecting our company ethos to deliver highly tailored colocation, managed hosting, cloud and dedicated server solutions to customers. In the coming weeks, we will be making an announcement about our newest datacentre facility which will expand our datacentre footprint in London. The new site is part of the Olympic legacy and will be situated in the heart of the Queen Elizabeth Olympic Park. With over 9,500m2 of technical space within a 100,000m2 campus, it will offer exceptional connectivity, space and power redundancy.

2 Superior customer service going that extra mile for customers In our competitive industry, colocation providers and those operating in the hosting sector need to think of alternative ways to make their customers lives that little bit easier. Instead of offering client areas as a luxury, they need to anticipate what the engineers of the future will need when looking to interact with their racks, servers, network and datacentre teams and come up with unique solutions which suit their unique business profile. At Coreix, we go above and beyond by not only offering customers client areas, free Wi-Fi, 14 days free storage and build areas, on demand migration service to name but a few, it has also anticipated customer needs with the early implementation of IPV6 and developed numerous datacentre infrastructure management, anti-ddos, firewall and private cloud solutions. Our company not only tailors solutions for customers, it makes the customer experience stress free with engineers having the capacity to tend to racks within a matter of minutes and investing in technologies which enable you as a customer to concentrate on what you do best while we look after backend operations. Response time SLAs Our technical services are available on both on an ad-hoc and contracted basis with a five minute first response SLA as standard on a 24x7x365 basis. This provides customers with the reassurance that their equipment is being stored in the ultimate mission critical environment. Flexible solutions through its portfolio At Coreix, we offer tailored flexible contacts and solutions in order to enable you as a customer to up or downscale your services as required. Our facilities offer an array of high and low density solutions in order to cover your needs. We also pride ourselves on listening to our clients and ensuring that their network traffic requirements are being routed how and where they want without it being compromised. Bespoke colocation solutions Whether you re looking for a quarter rack, private suite or data hall, our company will be able to tailor a solution which works for your company s needs, strategy and budget. Coreix enables businesses to be able to scale their requirements across its tier 3 datacentre portfolio which offers

3 complete N+1 power redundancy and 2 N+N UPS protection along with a diverse range of carriers to ensure that your business does not experience a moment of downtime. Robust DCIM portal custom designed for customer needs Coreix has recently launched a new client portal which will enable clients to submit access requests and tickets, organise tickets and SLAs, speak to their account manager and make payments. Customers will have complete visibility of their datacentre and network connectivity activity and usage including rack and bandwidth activity levels. Clients are given access to their equipment cabinets throughout the portal where they will be able to view their power usage and individual ipdus. Custom designed dedicated managed hardware and software solutions Our experienced network and datacentre teams have custom designed dedicated managed hardware and software solutions in order to give peace of mind to our customers that their mission critical data is being monitored 24 hours a day. At Coreix, we will work with you to ensure that you have best in class firewall, back-up and storage solutions that suit your corporate objectives. Launching a new private cloud solution We will be making an announcement about our new private cloud solution which we have been developing over the last few months. Migration services Coreix provides an array of migration services to enable you to focus on what you do best, leaving us to look after the back end. As standard, we offer a dedicated account manager enabling them to know in real time how their migration is progressing. Our future direction Over the next months, we will be expanding our datacentre presence in London and increasing the number of points of presence available across EMEA and APAC. As well as this, we

4 will be putting in place numerous client solutions in place so that you as a customer can concentrate on what you do best while we look after the backend. We recently made an announcement about our newest facility which will expand our datacentre footprint and operations in London and increasing the number of PoPs in EMEA and APAC. The new site is part of the Olympic legacy and will be situated in the heart of the Queen Elizabeth Olympic Park. With over 9,500m2 of technical space within a 100,000m2 campus, it will offer exceptional connectivity, space and power redundancy. Upon Launch, customers will have the following carriers on site to choose from: BT, Colt, JANet, Kcom, EuNetworks, Zayo, Verizon, Vodafone and Virgin Media. At the new site part of the Olympic legacy and based in the building built for media, it houses the core infrastructure for BT Sport, so is a major BT POP and is on the LD4 fibre ring. Best in class low latency connectivity As standard, Coreix provides superior ultra-fast low latency connectivity to customers via its fibre network. This offers access to an array of national and international tier one, tier two carriers, internet service providers and Internet Exchange Points including LINX and LONAP. Our dedicated fibre network between sites offers sub 1ms latency for replication as well as speeds of up to 10Gbps. All sites within the Coreix datacentre portfolio offer diverse paths in and out of the building, ensuring that your content will be delivered at lightning speeds without having to experience a moment of downtime. Customer orientated solutions With customers at the forefront of our mind, we have recently developed an array of highly oriented hosting solutions including a DCIM portal which will enable clients to be able to scale their requirements as and when they need to, arrange access requests, arrange work to be done, interact with their account manager and make payments as well as up or downscale as and when they need to. You will also be given access to your equipment cabinets throughout the portal where you will be able to view their ipdus. As well as this, we will shortly be introducing a new private cloud solution in the coming months enabling customers more of a choice how they would like to host their services. The team has also developed a robust and resilient in-house anti-ddos solution in order to mitigate against any attacks to the network. The company has also collaborated with Border 6 to deliver a first of its kind networking solution to customers which will look to independently audit the BGP Internet table. This new service enables Coreix to be able to identify when ISPs are experiencing packet loss via Border 6 which analyse this data.

5 At Coreix, we believe that one size does not fit all. As such, we can offer you as our client, quotes with tailored collateral and any support and assistance which you may need in helping choose a solution that s right for your business. Are there any key projects delivered in the last year that demonstrate this candidate s suitability for the award? Over the last few years, Coreix has been able to offer bespoke colocation, managed hosting and network solutions to over 500 clients in the enterprise, financial, SMB, pharmaceutical, public sector and wholesale sectors to name but a few. How we helped Nimbus Hosting with their colocation requirements finding an enterprise grade tier III datacentre just outside of central London As a successful UK based managed hosting company which provides high quality Linux and Windows cloud web hosting solutions for small and medium sized businesses, Nimbus Hosting needed to find an alternative energy efficient tier III London based datacentre provider which could offer the team best in class connectivity, scalable hosting space alongside access to a highly skilled 24x7x365 remote hands team. As an expanding company, Nimbus also needed to ensure that it could have the flexibility to scale its operations accordingly. Prior to migrating its systems, servers and infrastructure to Coreix, the team had experienced an unsatisfactory level of remote hands assistance. This was a major concern for the business as it needed to be able to rely on a provider which had experienced datacentre and network engineers in place to work on its racks in the unlikely event of downtime. A major concern for Nimbus was that in the event of an emergency, they would not be able to access the datacentre as it was not in proximity to the engineers homes. Taking the hassle out of migration The company was very impressed with the array of bespoke colocation solutions which were in place ranging from quarter racks to private suites and data halls. The team listened to the major concerns which the company had with regards to hosting its IT operations onsite and put a plan in place which looked to scale their requirements. Coreix was able to deploy a colocation solution for Nimbus very quickly which helped to alleviate the headache of the migration process. Well positioned geographic location

6 With a capacity of 8MVA, the newly built primary datacentre was the ideal choice for Nimbus as it was situated within an energy efficient enterprise grade 32,000 sq. ft. tier III facility just outside of central London in Enfield. As well as this, it was an optimal choice for the company s engineering team as they lived nearby and could access the facility if needed at any time of the day or night. The datacentre was also away from any flood plains or flight paths minimising risk to the company s IT operations. Multi-tiered approach to physical and network security The team was particularly impressed with the site s three meter perimeter fence, security bollards and array of security measures in place to deter any unauthorised personnel entering the facilities. These included on-site NSI Gold accredited 24x7x365 security personnel, a biometric entry system and secure on-site parking bays. As well as this, each data hall and technical area had a unique access protocol with CCTV systems which were in operation throughout the site to provide an additional layer of security. The team was also able to offer an array of managed protection services ranging from anti-ddos services to managed firewalls, monitoring, storage and backup solutions which could mitigate against any network attacks. Coreix has an extremely stringent approach to physical and network security with an array of accreditations to its name for environmental management, information governance, PCI DSS, energy efficiency and employee screening. This gave the team additional confidence that its servers would be well protected from any physical or network attacks. Best in class network connectivity and redundancy As a major concern, the chosen site had to be a well-connected datacentre. The fully redundant site had two diverse meet me rooms, 24 7 remote hands support, clients areas, an onsite network operations team, a choice of carriers, internet exchange points and diverse fibre connectivity in place with access to its fibre metro Ethernet fibre ring to route traffic. As well as this, the site had N+N UPS redundancy and N+1 diesel generators in place minimising the risk of any downtime. Experienced and qualified datacentre and network operations team Each member of the datacentre and network operations team was qualified to CCIE standards which gave complete confidence that in the event that one of their engineers could not make it to the datacentre, the Coreix team would take care of any issues which arose answering all requests within a five minute period. The Coreix team was also able to advise and assist on clustering, emergency diagnostics, firewalls, load balancing, routing and switching and topology design and implementation. Nimbus was particularly impressed by the complimentary services offered by Coreix which included one hour s

7 free remote hands service every month, hot desks, free secure onsite parking bays, free Wi-Fi, 14 days free secure storage/ build areas, an on demand migration service and access to the datacentre and network connectivity teams on a 24 7 basis. What we provided Provided colocation space in a location which was convenient and accessible Coreix was able to provide Nimbus with best in class enterprise grade colocation facilities which were in proximity to the M25 and central London. Situated 11 miles from the capital, the Coreix site provided the optimal location to host the company s servers, systems and infrastructure as it was in proximity to its head office. Robust and resilient network connectivity With a robust metro Ethernet fibre ring in place, the company has complete diversity with regards to its network connectivity. With a 100% infrastructure and network SLA in place, the company is able to be confident that it will not experience a moment of downtime and can concentrate on what it does best providing best in class managed hosting solutions to an array of businesses in the enterprise sector. Exceptional network monitoring (Five minute SLAs) Nimbus is confident that its network is being monitored at all times as Coreix has an extremely responsive network engineering team who manage the network on a 24 7 basis. The company has provided the company with a host of anti-ddos solutions enabling them to counter any attacks on the network. What endorsements does that nominee have from their customers and/or their technology partners? As an established managed hosting, colocation and network services provider, I would be delighted to recommend Coreix to other service providers who are looking for best in class connectivity, robust and resilient colocation facilities and an extremely responsive remote hands team. Tim Dunton, CEO of Nimbus

8 The team has enabled us to be able to concentrate on what we do best providing best in class managed hosting solutions. Tim Dunton, CEO of Nimbus Coreix has been everything we need for hosting. We run server web services. In the five + years we ve been with Coreix, we didn t experience a single network failure or unreliability. They have earned our respect and our loyalty. Mohammad Dajani, CEO, IZone Telecom Why nominee should win Highly experienced customer focused team who customise and design colocation, managed hosting, cloud and network solutions to suit your IT budget and strategy Superior ultra-fast low latency connectivity to an array of tier 1 and tier 2 carriers, ISPs and Internet Exchange Points Robust, resilient tier III enterprise grade facilities for your mission critical IT infrastructure with an array of information governance and standards accreditations to its name including PCI DSS Compliance Responsive technical team on hand 24x7 to assist with your mission critical IT requirements with a five minute SLA response time and a 100% uptime guarantee Bringing a superior managed service level of support to the UK colocation market