Hosted Exchange Service

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1 Hosted Exchange Service

2 Contents Contents... 1 Overview Hosted Exchange... 3 Hosted Exchange Features... 3 Technical Features... 3 Hosted Exchange - MailBox... 4 Hosted Exchange - Key Points... 4 Cloud Control... 4 Connectivity... 4 Service Management Details... 5 Pricing... 5 Monitoring & Support... 5 Information Assurance... 5 Ordering and invoicing process... 5 Service lead time... 6 On-boarding and Off-boarding... 6 Termination terms... 6 Service Credits... 6 Service migration... 6 Consumer responsibilities... 6 Trial Services... 6

3 Overview Hosted Exchange Hosted Exchange from iomart is a feature rich enterprise grade platform, which comes packed with all the functionality end users expect whilst providing organisations total control of their communications. Hosted Exchange fully supports access by clients such as Outlook and provides a feature rich webmail interface. User can also easily access mail on smartphones and tablet devices using ActiveSync. Once provisioned, it is simple to import existing data and allows access to shared calendars, global contacts, tasks, public, private and shared folders. In addition, Hosted Exchange can be enhanced with the addition of archiving services from iomart, providing a complete enterprise solution. Through the secure Cloud Control Panel, system administrators can monitor the status of the Business Mail service, tracking mailbox usage and service settings as well as managing and monitoring individual users. Hosted Exchange Features Flexible mailboxes - create mailboxes for users, distribution lists and resources. 100GB mailboxes all the space needed, running on fast storage. Shared Contacts share contacts across the company. Shared Calendars share, view and manage calendars across the company. Shared Tasks - share, view and manage tasks across the company. Distribution lists manage the dissemination of information across the company. ActiveSync support easy connectivity to mobile and Windows devices. Outlook Web Apps access mail from any browser. Anti-spam & anti-virus tier 1 multi-layer protection. Simple Setup setup a user on Outlook or iphone with only their username and password. Secure SSL encryption - All data encrypted during transmission. Active Directory Support synchronise mail users with company directories. Technical Features Iomart Hosted Exchange draws on the company s 13+ years in delivering cloud based services to organisations of all sizes. The platform is hosted within iomart s Tier 3 data centres in London, Maidenhead and Glasgow. The facilities are three of eight UK data centres owned and run by iomart and are manned 24x7 by iomart employed technical staff. iomart ensures the risks due to power, connectivity or networking are minimised by building our systems using equipment from leading vendors such as Cisco, EMC, Dell, HP and VMware, ensuring full redundancy and no single point of failure across the cloud layers. In the event that any component fails, automated failover kicks in to ensure the platform continues to operate without any impact to the service. The platform can cope with a complete failure at 2 of the 3 data centres and continue to function normally as each data centre is designed to be able to cope with the current capacity of the platform +100%. Copyright iomart Group Plc

4 The platform architecture is based on EMC VMAX 10k SAN s to deliver the storage layer serving data to multiple clustered VMware hosts at each data centre. Each cluster is continuously monitored for availability. Hosted Exchange - MailBox As standard, iomart delivers a 100GB mailbox to each mail user. There are options to flex this amount up to meet demand. The mailbox itself allows users access anywhere, any time and from any device using a user s secure domain credentials. The service supports access via mail clients such as Outlook or Thunderbird. In addition to this a feature, a rich webmail interface is also provided for users to access from any internet-connected device. Smartphones and tablet devices are also supported and the service can be setup using Active Sync. Calendars, contacts and s can be synchronised across all devices to ensure that any appointments and s can be stored and accessed across all devices that the end user uses. Hosted Exchange - Key Points 100GB Mailbox as standard Outlook, Smartphone, tablet and webmail access Shared calendars, tasks and contacts Syncing across all devices Fault tolerant and scalable platform Guaranteed 100% availability on all infrastructure (power, cooling and network). 24/7 UK based support included as standard Cloud Control Iomart offers a web based portal for Administrators to undertake management of the service. Connectivity Connecting the iomart data centres is a 20 Gigabit-per-second (Gbps) fibre ring which provides resilience and diversity to minimise the impact of a single transit failure. Three peering sites across this ring provide 10Gbit uplinks to our transit providers; Tiscali, Interoute, Cogent, and Teleglobe and iomart also maintains private peering connections with LONAP and LINX. All of our networking exchange hardware is housed in on-site dedicated cabinets. Each data centre network hub houses a Cisco Catalyst 7600-series modular switch, dual power supplies and a range of 7600-series fabric-enabled line cards to support both multiple fibre and copper gigabit connections. Automatic systems constantly monitor our entire network, transit links and servers. In the event of any problem, our data centre NOC teams are on site 24 hours a day. iomart Hosting holds on-site spares for critical equipment which powers our network to assist us in ensuring that we maintain our 100% uptime guarantee. Copyright iomart Group Plc

5 Service Management Details iomart assigns an Account and Technical Manager to each client. Our approach to Account Management has been developed to provide a value added service to our customers. Account Managers are focused on developing relationships, understanding each customer s strategic goals and supporting them in the achievement of their objectives. By understanding the demands placed on the organisation and the business drivers we are able to identify and recommend solutions that support customers in the achievement of those objectives. The Account Manager is also a single point of contact for any requirements or escalations, ensuring any issues are dealt with seamlessly and effectively. Pricing Description Cost per month ( ) Per 100GB Mailbox 7.00 Costs are based on per month per user. Pricing is exclusive of VAT. Monitoring & Support Support is provided on a 24/7 basis and the iomart Hosting on-site NOC team responds immediately to monitoring alarms and support requests. The SLA specifies that all service affecting problems are dealt with in fifteen minutes. Information Assurance Impact Level (IL) at which iomart CloudSure is accredited to hold and process information - Suitable for IL0, IL1, IL2, IL3 data. All iomart data centres are located in the UK and are ISO9001 and ISO27001 accredited. Ordering and invoicing process Upon receipt of a completed Sales Order form, iomart will deploy the required service. Billing for the service is monthly, with a minimum contract term of one month. Payment can be via Direct Debit or BACS transfer. Copyright iomart Group Plc

6 Service lead time New Hosted Exchange customers are typically deployed within two working days from order. Shorter deployment times may be available and prioritised upon request. Existing customers are able to deploy additional resources and server instances via the Cloud Control Panel. On-boarding and Off-boarding Once the deployment is completed, account and access details are sent to the Account contact nominated by the customer. The service will be ready for data upload, and use. When use of the service ends, the customer will be able to export the data before the service is terminated. Termination terms At the point of termination, all data, accounts and access will be permanently deleted, and will not be able to be recovered or restored. It is the responsibility of the customer to remove all data prior to termination. There are no termination costs for this Service. Service Credits iomart offers guaranteed service levels on network availability, power, data centre environmental conditions and support. In the unlikely event that we do not meet our stated levels we will credit your account. Service migration Customers can migrate their data from the service at the end of the contract term. Consumer responsibilities The control and management of access is the responsibility of the Administrator. The customer is responsible for ensuring only appropriate data is stored and processed by applications on this environment and that they abide by iomart s Acceptable Usage Policy.. Trial Services Iomart offers customers a one month free trial of the service prior to contract. Copyright iomart Group Plc

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