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1 Product Portfolio

2 About Established in 1998 Elite is an internet service provider that offers a range of solutions for medium and large enterprises; system integrators; channel partners; and wholesale Network Operators. Our Values: Flexible - We will tailor our services and solutions around your specific requirements, if you don t need it we won t sell it to you Transparent - This is at the heart of everything we do and offer full visibility of service and supply Competitive - We nurture long-term relationships with our partners, ensuring we can offer best value in the market place Innovative - We focus on providing the most innovative and modern services that brings added value to our customers Respectful - We maintain a healthy work environment based on mutual trust and respect, that builds strong teams and fosters lasting relationships. Our diverse and resilient network is designed for maximum uptime and reliability, and leverages our high capacity to deliver competitive, flexible and transparent solutions for our partners. Having reacted to changes in the market and an ever more networked world, we are proud of the innovative solutions and excellent customer service we provide to hundreds of organisations throughout the UK. Our Vision To continue developing an integrated communications business through a wide range of features: high-quality services, nationwide coverage, innovative technological expertise, strong financial capacities, long-term partnership with customers, and trustworthy technical partners. Our Mission To maintain a competitive edge within the communications market in the UK, securing a larger market share through value-added and superior services, and customer support while simultaneously achieving sustainable and predictable growth. Contact Us Elite is present at leading Internet Exchange Points such as LINX and LONAP. We have access to multiple Tier 1 upstream providers, including Level(3), NTT and Cogent.

3 Our Network Your customers rely on you to provide them with quality Internet or data connectivity 24 hours a day, 7 days a week. In short, you need a provider for your upstream connectivity who delivers a reliable service day in, day out, delivers the bandwidth you contracted to receive and who is there to support you 24/7. We understand the ISP business inside out, having had the experience of building our own network infrastructure and delivering a quality of service we are proud of, which is why we are confident to support our clients with a full range of services. Quality is key At Elite we recognise that there are many choices in the ISP market - to stay ahead of the pack we have to be providing our clients with the latest innovative internet solutions. We focus on what we call the 3Qs: Quality of Support, Quality of Service and Quality of Infrastructure - the criteria that makes a real difference to our clients. Our clients Our first and overriding responsibility is to ensure business continuity and security for our clients. We have good relationships with our clients and have earned their long term trust.

4 Brands we work with Technology partners The world-renowned technology we use has a direct impact on your business. So, each of our technology partners offers solutions that are reliable, scalable and affordable. We are proud members of the following organisations

5 Our Partner Channel What we offer At Elite our Partners are the keys to our success. Our partnerships are built to last, and we have the tools to help you sell our products with minimum effort while realising maximum benefit. We view our partners as an extension of our team, playing a key-role in the go-tomarket strategy and the overall success of our company. We enable our channel partners to empower their clients by providing the following services: Connectivity (including dedicated fibre connectivity) Colocation Back-up & storage (including virtual services) IP transit Hosting Cloud services Benefits to you Access to sell our entire product range Enhanced product margins Project pricing support Unlimited project advice and technical assistance Unlimited, free technical support. We offer comprehensive 24x7x365 access to technical support. Helping you deploy, manage, and support all the solutions you sell to your customers. You will also get access to our product management teams through your dedicated account manager Incumbent renewals? We offer industry-leading incentives for originating and maintaining customer subscriptions so that you get a consistent and recurring revenue stream Flexible payment options We partner with the following companies in order to provide our partner channel with flexible and competitive solutions for their clients. We believe in Power to the Partner! Since 2011 Elite have provided us unrivalled flexibility with their offering, enabling us to meet our clients specific internet requirements and solutions. Coupled with fantastic customer support and technical knowledge, their transparent approach and honest service provision is second to none. We are 100% confident and reassured that Elite are the perfect Partner for us! - Ian Clarke, TwistedPair To discuss how we can help you become an Elite partner please contact us using the following details:

6 VOICE Solutions Fit for purpose, optimised and cost effective voice and data networks are a key foundation to any successful business. Take advantage of converged access for voice and data with a voice solution from Elite and know your business is future proofed. Elite have a full range of hosted voice solutions that are both feature rich and low cost, reducing the need for costly PBX refreshes. Hosted Voice A complete IP Hosted solution that is feature rich at low cost reducing your capex and allows you to replace ageing onsite PBX infrastructure. Advanced features such as Conference, Queuing, Auto Attendant, Hunt Groups, Music on Hold and many more. Self-provisioning - hands off setup Multi-site deployment - only one system to buy Ideal for home and flexible working Highly reliable and scalable Advanced Features Range of Handset Options Sip Trunks VOIP connection that uses SIP Trunks to provide the functionality of ISDN but delivered over modern IP networks. It enables you to send calls over your existing broadband connection rather than via costly ISDN circuits, significantly reducing both your rental and call charges. DDI/DID number handling Network packet prioritisation Flexible and scalable Standards/RFC-compliant Compatible with most modern PBX platforms, as well as Microsoft OCS and Lync Numbering Available in every UK area along with a wide range of Non-Geographic Numbers (NGNs) such as 0800, 0330 and 0844 numbers. UK-Wide Numbering Advanced Routing to SIP, PSTN or Fax Carrier-grade platform T.38 Fax Enabled HD Voice Wholesale Lines Access to Analogue (WLR) and ISDN services. Whether they be for voice services or to compliment Broadband data services, we give you access at low wholesale pricing. Rapid start of stopped line Number Selection Flexible Engineer appointment slots Transparent provisioning process

7 Connectivity Solutions Broadband Great value and consistently reliable business broadband with a range of packages designed to give your business or clients the flexibility to grow. ADSL Broadband Download speeds up to 24Mbps Upload speeds up to 2.5Mbps Fibre Broadband Download speeds up to 76Mbps Upload speeds up to 19Mbps 8 Hour Fix time option available Ethernet over FTTC (EoFTTC) Perfect for business requiring low cost, private bandwidth, our EoFTTC product bridges the gap between traditional broadband and Ethernet Fibre. Ethernet over FTTC uses the existing copper infrastructure that is used to carry fibre broadband products in the last mile and provides an uncontended Ethernet bandwidth on top. Uncontended bandwidth, unlike ADSL or FTTC broadband means you don t have to share your bandwidth with other internet users. Normally with broadband at peak times of the day you would see your speeds drop as more people are using the internet but with Ethernet over FTTC the bandwidth is all yours to use, all of the time. Fast Deployment times - Typically within two weeks Symmetrical un-contended bandwidth - Symmetrical speeds of up-to 20Mbps available Burstable - Speeds of up-to 80Mbps downstream. Industry leading SLA. - 24/7/365 UK based support wrapped in our industry leading SLA *Ethernet over FTTC (EoFTTC)

8 Ethernet First Mile (EFM) EFM provides a high speed, resilient and symmetrical internet connection using existing copper lines. This means it s much more cost effective and has shorter lead time than traditional Ethernet technologies. Resilient and fault tolerant - EFM uses multiple copper pairs, should one pair fail service will still continute Low cost installation EFM uses existing infrastructure so installations rarely have additional costs Industry leading SLA - 24/7/365 UK based support wrapped in our industry leading SLA Ethernet Fibre Our Ethernet Fibre product offers reliability, scalability and speed. By leveraging our diverse and resilient network we are able to deliver low latency, cost effective ethernet fibre nationwide. Ethernet fibre is perfect for high reliability internet access or site to site communications. Scalable speeds from 10Mbps to 10Gbps Ideal for growing businesses, scale up as your business needs change Ultra low latency - Due to our continuing investment in infrastructure we are able to provide market leading latencies Industry leading SLA - 24/7/365 UK based support wrapped in our industry leading SLA Multi-Site Ethernet Our Ethernet Multi-site Connections offer your businesses the best in internet access and private site-to-site connectivity. We can design the solution around your business needs with a nationwide span our network is the perfect choice for site to site-to-site access requirements. Private Multi-Site communications - Remove the headache of VPNs and extend your network to reach all sites Centrally manage network security - Manage internet usage and content filtering from the datacentre and reduce expenditure on firewall devices Remote workers - increase business productivity and efficiency, and reduce office overheads by providing a secure environment that enables staff to work from home *Ethernet Multisite

9 IP Transit Elite specialises in providing flexible and scalable IP transit. We peer directly with major ISPs, Content Providers and SIP carriers via our multiple peering connections at major peering exchanges and private peering arrangements. We can offer flexible delivery options to suit your requirements. We can offer you both a Tier 2 mix of IP Transit or a choice of Tier 1 direct BGP sessions. We can also provide partial peering options. Billing options - commit or commit plus burst (95% billing) BGP (Border Gateway Protocol) services High-performance SLAs Multiple Tier 1 upstream providers Fully redundant network IPv6-enabled Expansive metro fibre network Public and private peering at major Internet Exchanges Interface options include: 100Mbps, 1Gbps and 10Gbps Infrastructure that delivers maximum ROI Wave Services Completely Private Optical Network Solutions Our DWDM Wave Service enables customers to have a completely private optical network without having to buy more expensive Dark Fiber and hardware solutions. Available from any of our core POPs we can offer protected or no protected solutions. Available from any of our core POPs Protected or non-protected options 1Gbps, 10Gbps or n * 10Gbps options Much lower OPEX than Dark Services Very quick deployment times Dark Fibre Services Elite can enable you to procure your own Dark Fibre network. Dark Fibre offers control, security, scalability, and an ability to manage latency. We can advise, design and procure the right solution for you and even manage the day to day operation should you require it. Ability to manage the technology evolution on your high bandwidth data connections Choice of all major dark fibre asset providers Full design and management service available Liaison with local tax authorities

10 Cloud Solutions Cloud solutions from Elite offers your business fantastic flexibility of computing resources. The ability to add and remove virtual servers at a moments notice and to build complex, multi-tiered architectures from a dedicated resource pool. Public Cloud Public Cloud enables you secure virtual machines for your company on multi-tenant cloud infrastructure. You achieve great cost-efficiencies as the cloud infrastructure is built upon a shared platform, providing private virtual machines for individual organisations. Dedicated resources - Dedicated resources on shared physical infrastructure High availability as standard - High availability and automatic fail-over as standard Flexible resourcing - Only pay for the resources you need Firewall protection - We provide Firewall protection as standard (if required) CDP backup compatible - All our cloud offerings are fully compatible with our Continuous Data Protection Backup solutions Lower TCO - No capital expenditure or outlay means you can buy computing resource for the duration of your project Maximise business productivity - Our High Availability Design ensures minimal downtime which means maximum productivity for your applications and business Increase staff productivity - Not having to worry about Hardware & OS management means your IT staff can concentrate on your IT applications! *Public Cloud VM 1

11 Private Cloud A Dedicated Private Cloud from Elite offers you your own Cloud infrastructure based on your own dedicated hardware and resources. We can design and configure a hardware configuration that best meets your actual business needs and in addition provides that extra layer of security, vital for those with sensitive data storage requirements. Physically private network - Your own private network of cloud servers Dedicated hardware and resource pool - Dedicated resources on dedicated physical infrastructure High availability as standard - High availability and automatic fail-over as standard Live storage resilience - Resilient and secure private storage offering seamless fail-over and maximum elasticity Dedicated switching - Dedicated physical redundant switching infrastructure CDP backup compatible - All our cloud offerings are fully compatible with our Continuous Data Protection Backup solutions, ask us about this if required *Private Cloud

12 Hybrid Cloud Hybrid Cloud offers your organisation the best of both worlds. Private dedicated compute nodes, offering exceptional high performance, backed by shared enterprise SAN storage, offering resilient high performance flexible storage for when you need it. Dedicated resource pool - Dedicated resources on dedicated private compute nodes Shared Enterprise SAN Storage - Lower TCO and increased flexibility of storage High availability as standard - High availability and automatic fail-over as standard Firewall protection - We provide Firewall protection as standard (if required) Dedicated private VLAN - In addition to any public interfaces, we can configure your own private VLAN environment between your virtual machines CDP backup compatible - All our cloud offerings are fully compatible with our Continuous Data Protection Backup solutions, ask us about this if required Lower TCO - Using shared storage enables a much lower TCO and capital outlay INTERNET *Hybrid Cloud

13 Cloud Backup Robust backup of your critical data is essential to protect business continuity. Elite offers scalable cloud backup storage that will stretch to fit every piece of data you want backed up. And there s no CAPEX, saving users from hardware investments, license upgrades and the overall hassle of running backups in-house. Flexibility - Scalable cloud backup storage that will grow to suite your data Quick and easy setup - You could be backing up your data within moments Remote administration - Software can be completely controlled off-site using a web-based interface High performance - Servers can be fully operational with minimal performance impact during backups Backups can usually be performed at any time, even on busy servers Snapshots - Our solution provides consistent pointin-time system-wide backup images Small backup windows - Only changed disk sectors are copied between backups. Incremental backups can now be completed in minutes *Cloud Backup

14 Data Centre Solutions Data centre services from Elite help you manage business data. Access, storage & security are all taken care of with our data centre solutions. Colocation Whether you are deploying single servers or your own complex co-located cluster environments, we know you need peace of mind and to know your server infrastructure is in safe hands. We can locate your co-located servers in one of our secure facilities around the UK, which are monitored round the clock to ensure you re always online and always visible. Secure and resilient facilities - 100% operation up-time is assured through a minimum N+1 redundancy Flexible, scalable solutions - Capacity to grow to suit your requirements Carrier-neutral - Access to leading Tier 1 and Tier 2 carriers, and peering agreements in place Connectivity - Elite operates a diverse and highly scalable fibre network throughout its facilities offering n x 10Gbps connectivity to each facility Accessible - 24x7x365 access to your hardware Dedicated Hosting Dedicated hosting from Elite is designed to meet the needs of your business now, and most importantly, as your business grows. Capex Savings - Flexible zero capital outlay solutions, meaning the cost of the hardware can be spread over the term on the service, ensuring you can optimise for the needs of your requirements Flexibility - Our solutions are tailored around your needs, we offer a choice of hardware specifications and operating systems Service - An industry-leading SLA with network uptime guarantee and 24/7 365 support as standard Security - Dedicated Servers are all housed in our Elite data centres which are Tier II/III facilities with superior resilience on power, cooling and security. In turn, the data centres are connected to Elites highly resilient national fibre network which gives you faster response times. Managed Hosting Remove the day-to-day hassle of managing, maintaining and updating your server infrastructure with managed hosting from Elite. We offer the best in technology, service and support from a team of people who are dedicated to you - 24x7x x7x365 live monitoring and support anytime, anywhere - We continuously monitor your servers to ensure maximum uptime, and problems are pro-actively dealt with Lower staffing costs - Taking a fully managed solution from Elite means you do not require these skill-sets in house, lowering your staffing resources and budgets Security Updates & Maintenance Patches - We take care of the day to day security and maintenance of your servers freeing up your time and resource Continuous Data Protection Backup Included - We include backup of your services as standard, offering total peace of mind

15 Hosted Data Centre Hosted Data Centre from Elite is an ideal service for those who wish to provide the entire solution. Scalable hosting in one of our leading Data Centres, whilst taking advantage of our next generation high capacity network an access to whole of market national carriers. Elite can manage the application firewall level as well if required. Flexible and Scalable - Allowing for growth for your and your customers needs Secure - Each of our Data Centres are highly secured facilities, ensuring data protection and peace of mind Next Generation Network - Access to our next generation high capacity network spanning multiple key sites National Reach - Whole of market national reach from the UK s leading carriers Optimised Traffic - Leading Tier 1 Transit providers and peering on tap to suit your needs *Hosted Data Centre DATA CENTRE Backup Preparation for the unexpected is crucial. Our Backup solutions protect the important files powering your website or application, ensuring your business is safeguarded. If something should go wrong and a hard drive fails or you lose files, we have the ability to rapidly restore files to help you get back to normality quickly. Quick and easy-to-use - In minutes you can start protecting your important files and folders Backup restoration is also very simple, thanks to our intuitive portal offering you complete control and easy access to your data Secure - Enterprise grade encryption is an option, ensuring your data is protected and meets all regulatory requirements High performance - Servers can be fully operational with minimal performance impact during backups Backups can usually be performed at any time, even on busy servers Snapshots - Our solution provides consistent pointin-time system-wide backup images Small backup windows - Only changed disk sectors are copied between backups. Incremental backups can now be completed in minutes Automatic, scheduled backups - You won t need to worry about any ongoing data backups. Enabling you to concentrate on your business

16 Elite Limited is registered in England Company Registration Number VAT Registration Number GB Postal address & registered office Elite Limited Internet House 33 Kingston Crescent Portsmouth Hampshire PO2 8AA United Kingdom

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