E-learning & Resource Catalogue

Transcription

1 E-learning & Resource Catalogue 2016

2 Contents Training... 4 TAE Certificate IV in Training and Assessment... 4 Retail... 5 SIR20212 Certificate II in Retail Services... 5 SIR Certificate III in Retail Operations... 6 Customer Engagement... 9 BSB Certificate III in Customer Engagement... 9 BSB Certificate IV in Customer Engagement Digital Media ICT20115 Certificate II in Information, Digital Media and Technology ICT Certificate III in Information, Digital Media and Technology Business BSB Certificate II in Business BSB Certificate III in Business BSB Certificate IV in Business BSB60215 Advanced Diploma of Business BSB Certificate III in Micro Business Operations BSB Certificate IV in Small Business Management BSB Certificate IV in Leadership and Management BSB Diploma of Leadership and Management BSB Certificate III in Business Administration BSB Certificate IV in Business Administration BSB Diploma of Business Administration Manufacturing FDF Certificate III in Food Processing PMB Certificate III in Polymer Processing Page 2 of 71

3 Finance FNS Certificate III in Accounts Administration Project Management BSB Certificate IV in Project Management Practice BSB Diploma of Project Management Workplace Health and Safety BSB Certificate IV in Work Health and Safety BSB Diploma of Work Health and Safety Human Resources BSB Certificate IV in Human Resources BSB Diploma of Human Resources Management Community Health Care CHC Certificate III in Early Childhood Education and Care CHC Certificate III in Aged Care CHC Certificate IV in Aged Care CHC Diploma of Child, Youth and Family Intervention Construction CPP30211 Certificate III in Carpentry MSF30813 Certificate III in Flooring Technology Security CPP40707 Certificate IV in Security and Risk Management Page 3 of 71

4 Training TAE Certificate IV in Training and Assessment Core Units TAEASS401B TAEASS402B TAEASS403B TAEDEL401A TAEDEL402A TAEDES401A TAEDES402A Plan assessment activities and processes Assess competence Participate in assessment validation Plan, organise and deliver group-based learning Plan, organise and facilitate learning in the workplace Design and develop learning programs Use training packages and accredited courses to meet client needs Elective units Assessment TAEASS301B TAEASS501A TAEASS502B Contribute to assessment Provide advanced assessment practice Design and develop assessment tools Delivery and facilitation TAEDEL301A TAEDEL403A TAEDEL404A TAEDEL501A Provide work skill instruction Coordinate and facilitate distance-based learning Mentor in the workplace Facilitate e-learning Language, literacy and numeracy TAELLN411 Address adult language, literacy and numeracy skills Page 4 of 71

5 Retail SIR20212 Certificate II in Retail Services SIRXCCS201 SIRXCCS202 SIRXCLM101 SIRXCOM101 Apply point-of-sale handling procedures Interact with customers Organise and maintain work areas Communicate in the workplace to support team and customer outcomes SIRXICT001A SIRXIND101 SIRXRSK201 SIRXWHS101 SIRXADM001A SIRXFIN002A SIRXFIN201 SIRXINV001A SIRXMPR002A SIRXSLS002A Operate retail technology Work effectively in a customer service environment Minimise loss Apply safe work practices Apply retail office procedures Perform retail finance duties Balance and secure point-of-sale terminal Perform stock control procedures Provide marketing and promotion program Advise on products and services Page 5 of 71

6 SIR Certificate III in Retail Operations Core units SIRXCOM101 SIRXIND101 SIRXSLS201 SIRXSLS303 SIRXWHS101 SIRXWHS302 Communicate in the workplace to support team and customer outcomes Work effectively in a customer service environment Sell products and services Build relationships with customers Apply safe work practices Maintain store safety Elective units Administration SIRXADM002A Coordinate retail office Cleaning and Maintenance SIRXCLM101 Organise and maintain work areas Client and Customer Service SIRXCCS201 SIRXCCS202 SIRXCCS203 SIRXCCS304 Apply point-of-sale handling procedures Interact with customers Promote loyalty programs Coordinate interaction with customers Communication SIRXCOM202 Communicate with customers using technologies Computer Operations and ICT Management SIRXICT001A SIRXICT303 Operate retail technology Operate retail information technology systems Page 6 of 71

7 Finance SIRXFIN003A SIRXFIN201 Produce financial reports Balance and secure point-of-sale terminal Food Safety SIRRFSA302 Monitor food safety program Inventory SIRXINV001A SIRXINV002A Perform stock control procedures Maintain and order stock Management and Leadership SIRXMGT001A SIRXMGT002A Coordinate work teams Maintain employee relations Merchandising SIRXMER202 SIRXMER303 SIRXMER304 Plan, create and maintain displays Coordinate merchandise presentation Present products Product Knowledge SIRRRPK006A SIRRRPK007A services SIRXRPK001A SIRXRPK002A services Recommend liquor products Recommend and fit clothing or footwear products and Recommend health and nutritional products and services Recommend hair, beauty and cosmetic products and Page 7 of 71

8 Quality and Innovation SIRXQUA001A Develop innovative ideas at work Retail Food SITHFAB009A Provide responsible service of alcohol Retail Post SIRRPOS004A Handle customer interviews and applications Sales SIRWSLS301 SIRWSLS302 SIRWSLS303 SIRWSLS304 SIRXSLS002A Build sales relationships Process product and service data Analyse and achieve sales targets Build sales of branded products Advise on products and services Page 8 of 71

9 Customer Engagement BSB Certificate III in Customer Engagement Core Units BSBCUE301 BSBCUE307 BSBCUE309 Use multiple information systems Work effectively in customer engagement Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers Elective Units BSBCUE203 BSBCUE204 BSBCUE302 BSBCUE303 BSBCUE304 BSBCUE305 BSBCUE306 BSBCUE308 BSBCMM301 BSBITU203 BSBITU307 BSBLED301 BSBWOR203 BSBWOR301 Conduct customer engagement Collect data Deploy customer service field staff Conduct a telemarketing campaign Provide sales solutions to customers Process credit applications Process complex accounts Conduct outbound customer engagement Process customer complaints Communicate electronically Develop keyboarding speed and accuracy Undertake e-learning Work effectively with others Organise personal work priorities and development Page 9 of 71

10 BSBMGT401 BSBMGT402 BSBMGT405 BSBSUS301 Show leadership in the workplace Implement operational plan Provide personal leadership Implement and monitor environmentally sustainable work practices BSBWHS201 BSBWHS302 BSBWOR201 FNSSAM301 ICTICT209 ICTSAS204 ICTSAS305 Contribute to health and safety of self and others Apply knowledge of WHS legislation in the workplace Manage personal stress in the workplace Identify opportunities for cross-selling products and services Interact with ICT clients Record client support requirements Provide ICT advice to clients Page 10 of 71

11 BSB Certificate IV in Customer Engagement Core Units BSBCUS401 BSBLED401 BSBWHS401 Coordinate implementation of customer service strategies Develop teams and individuals Implement and monitor WHS policies, procedures and programs to meet legislative requirements Elective Units BSBCUE403 BSBCUE404 BSBCUE405 BSBCUE406 BSBCUE407 BSBCUS402 BSBCUS403 BSBMGT401 BSBMKG402 BSBWOR403 BSBHRM405 BSBINM401 BSBINN301 BSBLDR402 BSBLED501 BSBMGT402 Schedule customer engagement activity Collect, analyse and record information Survey stakeholders to gather and record information Run a multicentre Administer customer engagement technology Address customer needs Implement customer service standards Show leadership in the workplace Analyse consumer behaviour for specific markets Manage stress in the workplace Support the recruitment, selection and induction of staff Implement workplace information system Promote innovation in a team environment Lead effective workplace relationships Develop a workplace learning environment Implement operational plan Page 11 of 71

12 BSBMGT403 BSBMGT405 BSBPMG411 BSBPMG415 BSBPMG522 BSBSUS301 CHCINF505D CHCPOL403C ICTSAS305 Implement continuous improvement Provide personal leadership Apply project quality management techniques Apply project risk management techniques Undertake project work Implement and monitor environmentally sustainable work practices Meet statutory and organisation information requirements Undertake research activities Provide ICT advice to clients Page 12 of 71

13 Digital Media ICT20115 Certificate II in Information, Digital Media and Technology Core units BSBWHS201 BSBSUS201 ICTICT201 ICTICT202 ICTICT203 ICTICT204 ICTWEB201 Contribute to health and safety of self and others Participate in environmentally sustainable work practices Use computer operating systems and hardware Work and communicate effectively in an ICT environment Operate application software packages Operate a digital media technology package Use social media tools for collaboration and engagement Elective units CUFCAM201A CUFDIG201A CUFDIG303A CUFPOS201A CUFSOU204A ICTICT205 ICTICT206 ICTICT207 ICTICT208 ICTICT209 ICTICT210 Assist with a basic camera shoot Maintain interactive content Produce and prepare photo images Perform basic vision and sound editing Perform basic sound editing Design basic organisational documents using computing packages Install software applications Integrate commercial computing packages Operate accounting applications Interact with ICT clients Operate database applications Page 13 of 71

14 ICTICT211 ICTICT212 ICTSAS201 ICTSAS202 ICTSAS203 ICTSAS204 ICTSAS205 ICTSAS206 ICTSAS207 ICTSAS208 ICTSAS209 ICPDMT321 Identify and use basic current industry specific technologies Incorporate Indigenous needs and perspectives into ICT environment Maintain inventories for equipment, software and documentation Apply problem-solving techniques to routine ICT malfunctions Connect hardware peripherals Record client support requirements Maintain ICT system integrity Detect and protect from spam and destructive software Protect and secure information assets Maintain ICT equipment and consumables Connect and use a home based local wireless network Capture a digital image Page 14 of 71

15 ICT Certificate III in Information, Digital Media and Technology Core units BSBWHS304 BSBSUS301 ICTICT202 ICTICT301 ICTICT302 ICTSAS301 Participate effectively in WHS communication and consultation processes Implement and monitor environmentally sustainable work practices Work and communicate effectively in an ICT environment Create user documentation Install and optimise operating system software Run standard diagnostic tests Elective units Applications ICTICT203 ICTICT304 ICTICT307 ICTICT308 ICTICT409 Operate application software packages Implement system software changes Customise packaged software applications for clients Use advanced features of computer applications Develop macros and templates for clients using standard products Network administration ICTNWK301 ICTNWK302 ICTNWK304 ICTNWK305 ICTSAS307 Provide network systems administration Determine and action network problems Administer network peripherals Install and manage network protocols Install, configure and secure a small office or home office network Page 15 of 71

16 Support ICTICT303 ICTSAS303 ICTSAS304 ICTSAS305 ICTSAS306 Connect internal hardware components Care for computer hardware Provide basic system administration Provide ICT advice to clients Maintain equipment and software Web technologies BSBEBU401 ICTWEB201 ICTWEB301 ICTWEB302 ICTWEB303 Review and maintain a website Use social media tools for collaboration and engagement Create a simple mark up language document Build simple websites using commercial programs Produce digital images for the web Multimedia CUFANM301A CUFANM302A ICTGAM301 ICTGAM302 ICTGAM303 Create 2D digital animations Create 3D digital animations Apply simple modelling techniques Design and apply simple textures to digital art Review and apply the principles of animation Group F BSBIPR301 CUFDIG301A CUFDIG302A CUFDIG304A Comply with organisational requirements for protection and use of intellectual property Prepare video assets Author interactive sequences Create visual design components Page 16 of 71

17 ICTICT305 ICTICT306 ICTNWK303 ICTNWK306 ICTNWK419 ICPDMT346 ICTPRG301 ICTCBL2065B ICTCBL2139B ICTBWN3082B ICTBWN3088B ICTBWN3090B ICTWHS2170B Identify and use current industry specific technologies Migrate to new technology Configure and administer a network operating system Evaluate characteristics of cloud computing solutions and services Identify and use current virtualisation technologies Incorporate video into multimedia presentations Apply introductory programming techniques Splice and terminate optical fibre cable for carriers and service providers Apply safe technical work practices for cabling registration when configuring ADSL circuits Perform tests on optical communication system and components Install optical fibre splitters in fibre distribution hubs Install lead-in module and cable for fibre to the premises Follow work health and safety environmental policy and procedures Page 17 of 71

18 Business BSB Certificate II in Business Core Units BSBWHS201 Contribute to health and safety of self and others Elective Units BSBCUS201 BSBIND201 BSBINM201 BSBINM202 BSBINN201 BSBCMM201 BSBITU201 BSBITU202 BSBITU203 BSBSMB201 BSBSUS201 BSBWOR202 BSBWOR203 BSBWOR204 FNSACC301 Deliver a service to customers Work effectively in a business environment Process and maintain workplace information Handle mail Contribute to workplace innovation Communicate in the workplace Produce simple word processed documents Create and use spreadsheets Communicate electronically Identify suitability for micro business Participate in environmentally sustainable work practices Organise and complete daily work activities Work effectively with others Use business technology Process financial transactions and extract interim reports Page 18 of 71

19 BSB Certificate III in Business Core Units BSBWHS302 Apply knowledge of WHS legislation in the workplace Elective Units BSBADM311 BSBCMM301 BSBCUS301 BSBDIV301 BSBFIA301 BSBFLM303 BSBFLM305 BSBFLM306 BSBFLM309 BSBFLM311 BSBFLM312 BSBINM301 BSBINM302 BSBINN301 BSBITU301 BSBITU302 BSBITU303 BSBITU304 BSBITU305 BSBITU306 Maintain business resources Process customer complaints Deliver and monitor a service to customers Work effectively with diversity Maintain financial records Contribute to effective workplace relationships Support operational plan Provide workplace information and resourcing plans Support continuous improvement systems and processes Support a workplace learning environment Contribute to team effectiveness Organise workplace information Utilise a knowledge management system Promote innovation in a team environment Create and use databases Create electronic presentations Design and produce text documents Produce spreadsheets Conduct online transactions Design and produce business documents Page 19 of 71

20 BSBITU309 BSBPRO301 BSBPUR301 BSBSUS301 BSBWOR301 BSBWOR302 BSBWRT301 Produce desktop published documents Recommend products and services Purchase goods and services Implement and monitor environmentally sustainable work practices Organise personal work priorities and development Work effectively as an off-site worker Write simple documents Page 20 of 71

21 BSB Certificate IV in Business Core Units BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Elective Units BSBADM405 BSBADM409 BSBCMM401 BSBCUS401 BSBCUS402 BSBCUS403 BSBFIA402 BSBINN301 BSBITS401 BSBITU401 BSBITU402 BSBITU404 BSBLED401 BSBMKG413 BSBMKG414 BSBPMG522 BSBREL401 BSBRES401 BSBRSK401 BSBSUS301 BSBWRT401 Organise meetings Coordinate business resources Make a presentation Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Report on financial activity Promote innovation in a team environment Maintain business technology Design and develop complex text documents Develop and use complex spreadsheets Produce complex desktop published documents Develop teams and individuals Promote products and services Undertake marketing activities Undertake project work Establish networks Analyse and present research information Identify risk and apply risk management processes Implement and monitor environmentally sustainable work practices Write complex documents Page 21 of 71

22 BSB60215 Advanced Diploma of Business Elective Units Group A BSBADV602 BSBADV603 Develop an advertising campaign Manage advertising production Group B BSBHRM602 BSBINN601 BSBMGT615 Manage human resources strategic planning Lead and manage organisational change Contribute to organisation development Group C BSBMKG603 BSBMKG609 Manage the marketing process Develop a marketing plan Group D BSBINM601 BSBIPR601 BSBSUS501 Manage knowledge and information Develop and implement strategies for intellectual property management Develop workplace policy and procedures for sustainability Page 22 of 71

23 BSB Certificate III in Micro Business Operations Core Units BSBSMB301 BSBSMB302 BSBSMB303 BSBSMB304 BSBSMB305 Investigate micro business opportunities Develop a micro business proposal Organise finances for the micro business Determine resource requirements for the micro business Comply with regulatory, taxation and insurance requirements for the micro business Elective Units BSBCRT301 BSBCRT501 BSBCUS301 BSBEBU401 BSBFIA301 BSBFIA303 BSBHRM405 BSBINN301 BSBINT303 BSBITU305 BSBREL401 BSBSMB306 BSBSMB307 BSBSMB308 BSBSUS301 Develop and extend critical and creative thinking skills Originate and develop concepts Deliver and monitor a service to customers Review and maintain a website Maintain financial records Process accounts payable and receivable Support the recruitment, selection and induction of staff Promote innovation in a team environment Organise the importing and exporting of goods Conduct online transactions Establish networks Plan a home-based business Set up information and communications technology for the micro business Improve energy efficiency in micro or small business operations Implement and monitor environmentally sustainable work practices Page 23 of 71

24 BSBWOR301 BSBWOR302 FNSFLT201 SIRXQUA001A Organise personal work priorities and development Work effectively as an off-site worker Develop and use a personal budget Develop innovative ideas at work Page 24 of 71

25 BSB Certificate IV in Small Business Management Core Units BSBSMB401 BSBSMB402 BSBSMB403 BSBSMB404 Establish legal and risk management requirements of small business Plan small business finances Market the small business Undertake small business planning Elective Units BSBCRT501 BSBCUS401 BSBCUS402 BSBEBU401 BSBFIA402 BSBFRA401 BSBINN301 BSBINT303 BSBIPR405 BSBMGT404 BSBMKG413 BSBMKG414 BSBPMG522 BSBREL401 BSBREL402 BSBRES401 BSBSMB405 Originate and develop concepts Coordinate implementation of customer service strategies Address customer needs Review and maintain a website Report on financial activity Manage compliance with franchisee obligations and legislative requirements Promote innovation in a team environment Organise the importing and exporting of goods Protect and use intangible assets in small business Lead and facilitate off-site staff Promote products and services Undertake marketing activities Undertake project work Establish networks Build client relationships and business networks Analyse and present research information Monitor and manage small business operations Page 25 of 71

26 BSBSMB406 BSBSMB407 BSBSMB408 BSBSMB409 BSBSMB410 BSBSMB412 BSBSUS301 Manage small business finances Manage a small team Manage personal, family, cultural and business obligations Build and maintain relationships with small business stakeholders Review and implement energy efficiency in business operations Introduce cloud computing into business operations Implement and monitor environmentally sustainable work practices Page 26 of 71

27 BSB Certificate IV in Leadership and Management Core Units BSBLDR401 BSBLDR402 BSBLDR403 BSBMGT402 Communicate effectively as a workplace leader Lead effective workplace relationships Lead team effectiveness Implement operational plan Elective Units BSBFIA402 BSBINN301 BSBLDR404 BSBMGT403 BSBREL402 BSBRSK401 BSBWHS401 BSBWOR404 TAEDEL404A BSBADM409 BSBCMM401 BSBCOM406 BSBCUS401 BSBCUS402 BSBCUS403 BSBINM401 BSBLED401 BSBMGT401 Report on financial activity Promote innovation in a team environment Lead a diverse workforce Implement continuous improvement Build client relationships and business networks Identify risk and apply risk management processes Implement and monitor WHS policies, procedures and programs to meet legislative requirements Develop work priorities Mentor in the workplace Coordinate business resources Make a presentation Conduct work within a compliance framework Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Implement workplace information system Develop teams and individuals Show leadership in the workplace Page 27 of 71

28 BSBMGT404 BSBMGT407 BSBMKG413 BSBPMG522 BSBRES401 BSBSUS301 BSBWRT401 Lead and facilitate off-site staff Apply digital solutions to work processes Promote products and services Undertake project work Analyse and present research information Implement and monitor environmentally sustainable work practices Write complex documents Page 28 of 71

29 BSB Diploma of Leadership and Management BSBLDR501 BSBMGT517 BSBLDR502 BSBWOR502 BSBCUS501 BSBFIM501 BSBHRM405 BSBINN502 BSBIPR501 BSBLDR503 BSBLDR504 BSBMGT502 BSBPMG522 BSBRSK501 BSBWHS501 BSBWOR501 BSBADM502 BSBHRM512 BSBHRM513 BSBINM501 BSBLED501 BSBSUS501 Develop and use emotional intelligence Manage operational plan Lead and manage effective workplace relationships Lead and manage team effectiveness Manage quality customer service Manage budgets and financial plans Support the recruitment, selection and induction staff Build and sustain an innovative work environment Manage intellectual property to protect and grow business Communicate with influence Implement diversity in the workplace Manage people performance Undertake project work Manage risk Ensure a safe workplace Manage personal work priorities and professional development Manage meetings Develop and manage performance-management processes Manage workforce planning Manage an information or knowledge management system Develop a workplace learning environment Develop workplace policy and procedures for sustainability Page 29 of 71

30 BSB Certificate III in Business Administration Core Units BSBITU307 BSBWHS201 Develop keyboarding speed and accuracy Contribute to health and safety of self and others Elective Units BSBADM307 BSBFIA302 BSBFIA303 BSBFIA304 BSBITU302 BSBITU303 BSBITU304 BSBITU306 BSBITU309 BSBWRT301 BSBADM302 BSBADM303 BSBADM311 BSBCMM301 BSBCUS301 BSBDIV301 BSBFIA301 BSBINM301 Organise schedules Process payroll Process accounts payable and receivable Maintain a general ledger Create electronic presentations Design and produce text documents Produce spreadsheets Design and produce business documents Produce desktop published documents Write simple documents Produce texts from notes Produce texts from audio transcription Maintain business resources Process customer complaints Deliver and monitor a service to customers Work effectively with diversity Maintain financial records Organise workplace information Page 30 of 71

31 BSBINM302 BSBINM303 BSBINN201 BSBITU301 BSBITU305 BSBPRO301 BSBSUS201 BSBWOR204 BSBWOR301 BSBWHS401 Utilise a knowledge management system Handle receipt and despatch of information Contribute to workplace innovation Create and use databases Conduct online transactions Recommend products and services Participate in environmentally sustainable work practices Use business technology Organise personal work priorities and development Implement and monitor WHS policies, procedures and programs to meet legislative requirements Page 31 of 71

32 BSB Certificate IV in Business Administration Elective Units BSBADM405 BSBADM406 BSBFIA401 BSBINM401 BSBITU401 BSBITU402 BSBITU404 BSBWRT401 BSBADM407 BSBCMM401 BSBCUS401 BSBCUS402 BSBEBU401 BSBFIA402 BSBINN301 BSBITS401 BSBMKG413 BSBMKG414 BSBMED401 BSBREL401 BSBRES401 BSBRSK401 BSBSUS301 BSBWHS401 Organise meetings Organise business travel Prepare financial reports Implement workplace information system Design and develop complex text documents Develop and use complex spreadsheets Produce complex desktop published documents Write complex documents Administer projects Make a presentation Coordinate implementation of customer service strategies Address customer needs Review and maintain a website Report on financial activity Promote innovation in a team environment Maintain business technology Promote products and services Undertake marketing activities Manage patient record keeping system Establish networks Analyse and present research information Identify risk and apply risk management processes Implement and monitor environmentally sustainable work practices Implement and monitor WHS policies, procedures and programs to meet legislative requirements Page 32 of 71

33 BSB Diploma of Business Administration Elective Units BSBADM502 BSBADM503 BSBADM504 BSBADM506 BSBFIM502 BSBITB501 BSBPMG522 BSBCUS501 BSBINM501 BSBINN301 BSBMGT502 BSBRKG502 BSBSUS501 BSBWOR501 BSBWOR502 Manage meetings Plan and manage conferences Plan and implement administrative systems Manage business document design and development Manage payroll Establish and maintain a workgroup computer network Undertake project work Manage quality customer service Manage an information or knowledge management system Promote innovation in a team environment Manage people performance Manage and monitor business or records systems Develop workplace policy and procedures for sustainability Manage personal work priorities and professional development Lead and manage team effectiveness Page 33 of 71

34 Manufacturing FDF Certificate III in Food Processing FDFFS2001A FDFFS3001A FDFFS2001A FDFOHS3001A FDFOP2064A MSAENV272B Core Units Implement the food safety program and procedures Monitor the implementation of quality and food safety programs Implement the food safety program and procedures Contribute to OHS processes Provide and apply workplace information Participate in environmentally sustainable work practices Elective Units FDFOP3003A FDFOP3004A FDFOP2061A FDFOP3002A FDFPPL3001A FDFPPL3002A FDFPPL3003A FDFPPL3004A FDFPPL3005A FDFOHS2001A FDFOP2063A MSAENV272B FDFPPL3006A FDFTEC3001A FDFFS2001A Operate interrelated processes in a production system Operate interrelated processes in a packaging system Use numerical applications in the workplace Set up a production or packaging line for operation Participate in improvement processes Report on workplace performance Support and mentor individuals and groups Lead work teams and groups Participate in an audit process* Participate in OHS processes Apply quality systems and procedures Participate in environmentally sustainable work practices Establish compliance requirements for work area Participate in a HACCP team Implement the food safety program and procedures Page 34 of 71

35 BSBSMB405B BSBSMB407A MSAENV472B MSAPMSUP303A MSAPMSUP330A MSL973001A MSS403011A MSS403013A SIRXINV002A SIRXRSK002A FDFOHS2001A FDFOP2063A BSBCUS301B BSBSMB301A BSBSMB401A BSBSMB402A BSBSMB403A BSBSMB404A BSBSMB406A BSBWRT301A HLTFA301C MEM09002B MEM30011A Monitor and manage small business operations Manage a small team Implement and monitor environmentally sustainable work practices Identify equipment faults Develop and adjust a production schedule Perform basic tests Facilitate implementation of competitive systems and practices Lead team culture improvement Maintain and order stock Maintain store security Participate in OHS processes Apply quality systems and procedures Deliver and monitor a service to customers Investigate micro business opportunities Establish legal and risk management requirements of small business Plan small business finances Market the small business Undertake small business planning Manage small business finances Write simple documents Apply first aid Interpret technical drawing Set up basic pneumatic circuits Page 35 of 71

36 MSAPMOPS405A Identify problems in fluid power system MSAPMOPS406A Identify problems in electronic control systems MSAPMSUP310A MSAPMSUP390A MSL922001A MSS402001A MSS402002A MSS402010A MSS402021A MSS402030A MSS402031A MSS402040A MSS402050A MSS402051A MSS402060A MSS402080A MSS402081A MSS403002A MSS403010A MSS403021A MSS403023A MSS403040A MSS403041A MSS404082A Contribute to development of plant documentation Use structured problem solving tools Record and present data Apply competitive systems and practices Sustain process improvements Manage the impact of change on own work Apply Just in Time procedures Apply cost factors to work practices Interpret product costs in terms of customer requirements Apply 5S procedures Monitor process capability Apply quality standards Use planning software systems in operations Undertake root cause analysis Contribute to the application of a proactive maintenance strategy Ensure process improvements are sustained Facilitate change in an organisation implementing competitive systems and practices Facilitate a Just in Time system Monitor a levelled pull system of operations Facilitate and improve implementation of 5S Facilitate breakthrough improvements Assist in implementing a proactive maintenance strategy Page 36 of 71

37 MSS404083A TAEASS401B TAEASS402B TAEASS403B TAEDEL301A Support proactive maintenance Plan assessment activities and processes Assess competence Participate in assessment validation Provide work skill instruction Page 37 of 71

38 PMB Certificate III in Polymer Processing MSS402051A MSAENV272B Core units Apply quality standards Participate in environmentally sustainable work practices MSAPMOHS200A Work safely MSAPMSUP210A Process and record information Electives Group A MEM09002B MEM09003B Interpret technical drawing Prepare basic engineering drawing MSAPMOPS363A Organise on site work PMBPREP301C PMBPREP303C PMBPREP305B PMBPROD300B PMBPROD306B PMBPROD308B PMBPROD343C Set up and prepare for production Set up equipment for continuous operation Change extrusion die and setup Produce products Prepare and start equipment for production Take a machine out of production Shut down plant area Group B MEM03001B MEM11005B MEM11006B MEM11007B MEM12023A Perform manual production assembly Pick and process order Perform production packaging Administer inventory procedures Perform engineering measurements Page 38 of 71

39 MEM15004B MSS402002A MSS402020A MSS402050A MSS402060A MSS402080A Perform inspection Sustain process improvements Apply quick changeover procedures Monitor process capability Use planning software systems in operations Undertake root cause analysis MSAPMOHS300A Facilitate the implementation of OHS for a work group MSAPMSUP301A MSAPMSUP303A MSAPMSUP309A MSAPMSUP310A MSAPMSUP382A MSAPMSUP383A MSAPMSUP390A MSL973001A TAEDEL301A Apply HACCP to the workplace Identify equipment faults Maintain and organise workplace records Contribute to the development of plant documentation Provide coaching/mentoring in the workplace Facilitate a team Use structured problem solving tools Perform basic tests Provide work skill instruction Group C MEM16006A MEM16007A MEM18001C MEM18002B MSS402021A Organise and communicate information Work with others in a manufacturing, engineering or related environment Use hand tools Use power tools/hand held operations Apply Just in Time procedures Page 39 of 71

40 MSS402030A MSS402040A Apply cost factors to work practices Apply 5S procedures MSAPMOHS100A Follow OHS procedures MSAPMOHS110A Follow emergency response procedures MSAPMOHS205A Control minor incidents MSAPMOHS217A Gas test atmospheres MSAPMOPS100A Use equipment MSAPMOPS101A Make measurements MSAPMOPS200A Operate equipment MSAPMPER205A MSAPMSUP100A MSAPMSUP101A MSAPMSUP102A MSAPMSUP106A MSAPMSUP172A MSAPMSUP200A MSAPMSUP201A MSAPMSUP204A MSAPMSUP230A MSAPMSUP240A MSAPMSUP273A MSAPMSUP280A MSAPMSUP291A MSAPMSUP292A RIIRIS201B Enter confined space Apply workplace procedures Clean workplace or equipment Communicate in the workplace Work in a team Identify and minimise environmental hazards Achieve work outcomes Receive or despatch goods Pack products or materials Monitor process operations Undertake minor maintenance Handle goods Manage conflict at work Participate in continuous improvement Sample and test materials and product Conduct local risk control Page 40 of 71

41 Finance FNS Certificate III in Accounts Administration Core Units BSBITU306 BSBWHS201 BSBWRT301 FNSACC301 FNSACC302 FNSACC303 FNSINC301 Design and produce business documents Contribute to health and safety of self and others Write simple documents Process financial transactions and extract interim reports Administer subsidiary accounts and ledgers Perform financial calculations Work effectively in the financial services industry Elective Units BSBCMM301 BSBCUS301 BSBCUS403 BSBFIA302 BSBFIA401 BSBITU304 BSBITU305 BSBRKG303 BSBRKG304 BSBWOR301 FNSACM301 FNSACM302 FNSACM303 FNSBKG402 Process customer complaints Deliver and monitor a service to customers Implement customer service standards Process payroll Prepare financial reports Produce spreadsheets Conduct online transactions Retrieve information from records Maintain business records Organise personal work priorities and development Administer financial accounts Prepare, match and process receipts Process payment documentation Establish and maintain a cash accounting system Page 41 of 71

42 FNSBKG403 FNSBKG405 FNSCRD301 FNSCRD302 FNSCRD405 FNSCUS402 FNSORG301 FNSRTS301 FNSRTS302 FNSRTS304 FNSRTS307 FNSRTS308 FNSRTS309 Establish and maintain an accrual accounting system Establish and maintain a payroll system Process applications for credit Monitor and control accounts receivable Manage overdue customer accounts Resolve disputes Administer fixed asset register Provide customer service in a retail agency Handle foreign currency transactions Administer debit card services Maintain Automatic Teller Machine (ATM) services Balance cash holdings Maintain main bank account Page 42 of 71

43 Project Management BSB Certificate IV in Project Management Practice Core Units BSBPMG409 BSBPMG410 BSBPMG411 Apply project scope management techniques Apply project time management techniques Apply project quality management techniques Elective Units BSBPMG412 BSBPMG413 BSBPMG414 BSBPMG415 BSBPMG416 BSBPMG417 BSBPMG418 BSBADM405 BSBWHS401 PSPGOV422A PSPPOL404A TLIE4006A Apply project cost management techniques Apply project human resources management approaches Apply project information management and communications techniques Apply project risk management techniques Apply project procurement procedures Apply project life cycle management processes Apply project stakeholder engagement techniques Organise meetings Implement and monitor WHS policies, procedures and programs to meet legislative requirements Apply government processes Support policy implementation Collect, analyse and present workplace data and information Page 43 of 71

44 BSB Diploma of Project Management Core Units BSBPMG511 BSBPMG512 BSBPMG513 BSBPMG514 BSBPMG515 BSBPMG516 BSBPMG517 BSBPMG521 Manage project scope Manage project time Manage project quality Manage project cost Manage project human resources Manage project information and communication Manage project risk Manage project integration Elective Units BSBINM501 BSBINN502 BSBMGT516 BSBPMG518 BSBPMG519 BSBPMG520 BSBSUS501 BSBWHS506 BSBWOR501 BSBWOR502 MSS015002A PSPETHC501B Manage an information or knowledge management system Build and sustain an innovative work environment Facilitate continuous improvement Manage project procurement Manage project stakeholder engagement Manage project governance Develop workplace policy and procedures for sustainability Contribute to developing, implementing and maintaining WHS management systems Manage personal work priorities and professional development Lead and manage team effectiveness Develop strategies for more sustainable use of resources Promote the values and ethos of public service Page 44 of 71

45 Workplace Health and Safety BSB Certificate IV in Work Health and Safety BSBWHS402 BSBWHS403 BSBWHS404 BSBWHS405 BSBWHS406 Core Units Assist with compliance with WHS laws Contribute to implementing and maintaining WHS consultation and participation processes Contribute to WHS hazard identification, risk assessment and risk control Contribute to implementing and maintaining WHS management systems Assist with responding to incidents Elective Units BSBCMM401 BSBPMG522 BSBRES401 BSBSUS301 BSBWHS407 BSBWHS408 BSBWHS409 BSBWHS410 BSBINN301 BSBMGT401 BSBMGT403 BSBWRT401 TAEASS301B TAEDEL301A Make a presentation Undertake project work Analyse and present research information Implement and monitor environmentally sustainable work practices Assist with claims management, rehabilitation and return-towork programs Assist with effective WHS management of contractors Assist with workplace monitoring processes Contribute to work-related health and safety measures and initiatives Promote innovation in a team environment Show leadership in the workplace Implement continuous improvement Write complex documents Contribute to assessment Provide work skill instruction Page 45 of 71

46 BSB Diploma of Work Health and Safety Core Units BSBWHS502 BSBWHS503 BSBWHS504 BSBWHS505 BSBWHS506 Manage effective WHS consultation and participation processes Contribute to the systematic management of WHS risk Manage WHS risks Investigate WHS incidents Contribute to developing, implementing and maintaining WHS management systems Elective Units BSBHRM509 BSBWHS410 BSBWHS507 BSBWHS508 BSBWHS509 BSBWHS510 CHCFAM504C PUAWER003B BSBINN601 BSBMGT502 BSBMGT516 BSBSUS501 BSBWHS408 BSBWHS409 TAEDEL401A Manage rehabilitation or return to work programs Contribute to work-related health and safety measures and initiatives Contribute to managing WHS information systems Manage WHS hazards associated with plant Facilitate the development and use of risk-management tools Contribute to implementing emergency procedures Respond to and contain critical incidents Manage and monitor workplace emergency procedures, equipment and other resources Lead and manage organisational change Manage people performance Facilitate continuous improvement Develop workplace policy and procedures for sustainability Assist with effective WHS management of contractors Assist with workplace monitoring processes Plan, organise and deliver group-based learning Page 46 of 71

47 Human Resources BSB Certificate IV in Human Resources Core Units BSBHRM403 BSBHRM404 BSBHRM405 BSBWHS401 BSBLDR402 BSBWRK411 Support performance-management processes Review human resources functions Support the recruitment, selection and induction of staff Implement and monitor WHS policies, procedures and programs to meet legislative requirements Lead effective workplace relationships Support employee and industrial relations procedures Elective Units BSBADM405 BSBCMM401 BSBCUS402 BSBCUS403 BSBEMS404 BSBFIA302 BSBFIA402 BSBINM401 BSBINN301 BSBITU304 BSBITU401 BSBITU402 BSBITU404 BSBLDR403 Organise meetings Make a presentation Address customer needs Implement customer service standards Manage the recruitment process for client organisations Process payroll Report on financial activity Implement workplace information system Promote innovation in a team environment Produce spreadsheets Design and develop complex text documents Develop and use complex spreadsheets Produce complex desktop published documents Lead team effectiveness Page 47 of 71

48 BSBLED401 BSBREL401 BSBRES401 BSBRKG404 BSBRSK401 BSBSUS301 BSBWRT401 TAEDEL301A Develop teams and individuals Establish networks Analyse and present research information Monitor and maintain records in an online environment Identify risk and apply risk management processes Implement and monitor environmentally sustainable work practices Write complex documents Provide work skill instruction Page 48 of 71

49 BSB Diploma of Human Resources Management Core Units BSBHRM501 BSBHRM506 BSBHRM512 BSBHRM513 BSBWRK510 BSBWHS401 Manage human resources services Manage recruitment selection and induction processes Develop and manage performance-management processes Manage workforce planning Manage employee relations Implement and monitor WHS policies, procedures and programs to meet legislative requirements Elective Units BSBDIV501 BSBFIM501 BSBFIM502 BSBHRM502 BSBHRM505 BSBHRM507 BSBHRM509 BSBHRM510 BSBINM501 BSBINN601 BSBITU402 BSBLED501 BSBLED502 BSBMGT502 BSBMGT516 Manage diversity in the workplace Manage budgets and financial plans Manage payroll Manage human resources management information systems Manage remuneration and employee benefits Manage separation or termination Manage rehabilitation or return to work programs Manage mediation processes Manage an information or knowledge management system Lead and manage organisational change Develop and use complex spreadsheets Develop a workplace learning environment Manage programs that promote personal effectiveness Manage people performance Facilitate continuous improvement Page 49 of 71

50 BSBPMG522 BSBRKG502 BSBRSK501 BSBSUS501 BSBWHS501 BSBWHS506 Undertake project work Manage and monitor business or records system Manage risk Develop workplace policy and procedures for sustainability Ensure a safe workplace Contribute to developing, implementing and maintaining WHS management systems Page 50 of 71

51 Community Health Care CHC Certificate III in Early Childhood Education and Care Core units CHCCS400C CHCECE001 CHCECE002 CHCECE003 CHCECE004 CHCECE005 CHCECE007 CHCECE009 CHCECE010 CHCECE011 CHCECE013 CHCPRT001 HLTAID004 HLTWHS001 HLTHIR404D Work within a relevant legal and ethical framework Develop cultural competence Ensure the health and safety of children Provide care for children Promote and provide healthy food and drinks Provide care for babies and toddlers Develop positive and respectful relationships with children Use an approved learning framework to guide practice Support the holistic development of children in early childhood Provide experiences to support children s play and learning Use information about children to inform practice Identify and respond to children and young people at risk Provide an emergency first aid response in an education and care setting Participate in work health and safety Work effectively with Aboriginal and/or Torres Strait Islander people Elective units CHCECE006 CHCECE012 CHCECE014 Support behaviour of children and young people Support children to connect with their world Comply with family day care administration requirements Page 51 of 71

52 CHCECE015 CHCECE017 CHCSAC004 CHCORG303C CHCPRT003 HLTHIR403C BSBINN301 BSBSUS301 Attend to daily functions in home based child care Foster the holistic development and wellbeing of the child in early childhood Support the holistic development of children in school aged care Participate effectively in the work environment Work collaboratively to maintain an environment safe for children and young people Work effectively with culturally diverse clients and co-workers Promote innovation in a team environment Implement and monitor environmentally sustainable work practices Page 52 of 71

53 CHC Certificate III in Aged Care Core units CHCAC317A CHCAC318B CHCAC319A CHCCS411C CHCICS301B CHCICS302B CHCICS303A CHCWHS312A CHCPA301B HLTAP301B Support older people to maintain their independence Work effectively with older people Provide support to people living with dementia Work effectively in the community sector Provide support to meet personal care needs Participate in the implementation of individualised plans Support individual health and emotional well being Follow WHS safety procedures for direct care work Deliver care services using a palliative approach Recognise healthy body systems in a health care context Group A - recommended for culturally aware and respectful practice HLTHIR403C HLTHIR404D Work effectively with culturally diverse clients and co-workers Work effectively with Aboriginal and/or Torres Strait Islander people Other relevant electives Client support CHCAC316D CHCAC410B CHCAC417A CHCAD401D CHCCS311D CHCCS400C Provide food services Collect technical data to support client health care plan (Note pre-requisite HLTAP301B) Implement interventions with older people at risk of falls Advocate for clients Deliver and monitor services to clients Work within a relevant legal and ethical framework Page 53 of 71

54 CHCCS426B Provide support and care relating to loss and grief CHCGROUP302D Support group activities CHCICS305B CHCICS306B CHCLD315A CHCLLN403A HLTFA311A HLTIN301C Provide behaviour support in the context of individualised plans Provide basic foot skin and nail care Recognise stages of lifespan development Identify clients with language, literacy and numeracy needs and respond effectively Apply first aid Comply with infection control policies and procedures Medication CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B) Organisational support BSBINM201A BSBWOR204A Process and maintain workplace information Use business technology CHCADMIN302D Provide administrative support CHCINF302D CHCINF303B CHCINF408C CHCORG322B Maintain the organisation's information systems Contribute to information requirements in the community sector Comply with information requirements of the aged care and community care sectors Contribute to implementation of service delivery strategy Supervision and training Page 54 of 71

55 CHCCS427B CHCCOM403A CHCORG406C TAEDEL301A Facilitate adult learning and development Use targeted communication skills to build relationships Supervise work Provide work skill instruction Community care CHCHC311C CHCICS304B HLTRAH302C Work effectively in home and community care Work effectively with carers Undertake home visits Working with people with disabilities CHCDIS301C CHCDIS302A CHCDIS313A CHCDIS322A CHCDIS323A Work effectively with people with a disability Maintain an environment to empower people with disabilities Support people with disabilities who are ageing Support community participation and inclusion Contribute to skill development and maintenance Page 55 of 71

56 CHC Certificate IV in Aged Care Core units CHCAC412B CHCAC416A CHCAC417A CHCAD401D CHCCS400C CHCICS401B CHCICS402B CHCINF403E CHCNET404B CHCORG406C Provide services to older people with complex needs (Note pre-requisite CHCAC318B) Facilitate support responsive to the specific nature of dementia Implement interventions with older people at risk of falls Advocate for clients Work within a relevant legal and ethical framework Facilitate support for personal care needs Facilitate individualised plans Coordinate information systems Facilitate links with other services Supervise work Group A WHS electives HLTWHS300A CHCWHS312A Contribute to OHS processes Follow safety procedures for direct care work Group B electives - recommended for culturally aware and respectful practice HLTHIR403C HLTHIR404D Work effectively with culturally diverse clients and co-workers Work effectively with Aboriginal and/or Torres Strait Islander people Client support CHCAC410B CHCCM404A Collect technical data to support client health care plan (Note pre-requisite HLTAP301B) Undertake case management for clients with complex needs Page 56 of 71

57 CHCCOM403A CHCCS417B CHCCS422B CHCCS426B CHCICS403A CHCICS404B CHCICS405B CHCICS406B CHCICS407B CHCICS408B CHCICS409A CHCICS410A CHCLLN403A CHCPA402B HLTAP401B Use targeted communication skills to build relationships Provide support and care relating to suicide bereavement Respond holistically to client issues and refer appropriately Provide support and care relating to loss and grief Conduct individual assessment Plan and provide advanced behaviour support Facilitate groups for individual outcomes Support client self management Support positive lifestyle Provide support to people with chronic disease Recognise and respond to suspected abuse of vulnerable people Support relationships with carers and families Identify clients with language, literacy and numeracy needs and respond effectively Plan for and provide care services using a palliative approach Confirm physical health status Medication and health professional support CHCCS305C CHCCS424B CHCCS305C, CHCCS425B HLTFA311A HLTFA412A Assist clients with medication (Note pre-requisite HLTAP301B) Administer and monitor medications (Note pre-requisites HLTAP301B) Support health professional Apply first aid Apply advanced first aid (Note pre-requisite HLTFA311A) Page 57 of 71

58 Working with people with disabilities CHCDIS301C CHCDIS313A CHCDIS405A CHCDIS409B CHCDIS410A CHCDIS411A Work effectively with people with a disability Support people with disabilities who are ageing Facilitate skills development and maintenance Provide services to people with disabilities with complex needs Facilitate community participation and inclusion Communicate using augmentative and alternative communication strategies Working with people with alcohol and other drug issues CHCAOD402B Work effectively in the alcohol and other drugs sector Information and technology BSBIN M201A BSBWOR204A CHCINF408C CHCINF505D Process and maintain workplace information Use business technology Comply with information requirements of the aged care and community care sectors Meet statutory and organisation information requirements Team coordination and supervision BSBMGT401A BSBWOR401A CHCCOM403A CHCCS427B CHCCS513C Show leadership in the workplace Establish effective workplace relationships Use targeted communication skills to build relationships Facilitate adult learning and development Maintain an effective community sector work environment Page 58 of 71