CHC30112 CERTIFICATE III IN COMMUNITY SERVICES WORK

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1 CHC30112 CERTIFICATE III IN COMMUNITY SERVICES WORK Overview This qualification aims to provide participants with the skills and knowledge to: Deal with direct contact to clients Identify presenting needs Refer to services and support Duration The Institute recommends that this qualification be completed within six months of commencement. Delivery Mode Off the Job participation in a classroom based learning environment. On the Job participation in specific workplace based learning and assessment tasks (where appropriate). Students will need to identify and negotiate any required work placement with an appropriate community service provider. Commitment Number of face to face days: 15 On the job requirements: Participants will be required to undertake work placement activities within an appropriate organisation or agency Off the job requirements: Participants will be required to undertake self-directed learning outside of classroom delivery Entry Requirements None Assessment Methods Observation Quiz Peer feedback Simulations Question and answer verbal/written Participation in off the job and on the job activities Workplace reports

2 Employment Opportunities Community Services Sector roles include, support worker, case worker, client contact officer or community development worker in either a paid or voluntary capacity. Qualification Pathways Eligible to undertake further qualifications at Certificate IV or Diploma level, such as the Certificate IV in Community Services Work Location Relationships Australia (SA) 49a Orsmond Street Hindmarsh SA 5007 Cost The cost is $ Related Information This Learning and assessment program is delivered in 3 intensive modules and an additional specialisation module. Each Training day commences at 9.30 am and concludes at 4.30 pm

3 Number of Units This qualification is made up of 13 units (8 compulsory units and 5 elective units). Compulsory Units Code CHCADMIN305F CHCCD412B CHCCOM302D CHCCS308B CHCCS411C CHCNET301D CHCORG303C CHCWHS312A Unit Work within the administration protocols of the organisation Work within a community development framework Communicate appropriately with clients and colleagues Provide first point of contact Work effectively in the community sector Participate in networks Participate effectively in the work environment Follow WHS safety procedures for direct care work Elective Units Code CHCCD307D Support community resources Unit CHCCOM403A CHCCS422B CHCDFV301A HLTHIR403C Use targeted communication skills to build relationships Respond holistically to client issues and refer appropriately Recognise and respond to domestic and family violence Work effectively with culturally diverse clients and co-workers

4 Modules Workplace Requirements: Workplace health and safety legislations, policies and procedures, different Acts, regulatory frameworks, reporting procedures, rights and responsibilities Job roles, risks and hazards Team work vision / mission philosophies, ethical work practices The Law and community work Communications and Diversity: Communication skills, workplace learning, Language, Literacy and Numeracy and effective writing skills, effective communication, different forms of communication Rapport building, communication styles / barriers etc. Cultural fitness workshop, active listening skills Conflict negotiation and resolution Cultural diversity (cultural, ability, gender, age) The Community Services Sector: The development of community sector; what is Community Services? What guides Community Services? Collaborative work referrals Relationship building, clients and the demand for linkages to other services Community development and social justice Community needs and responses Responding to Family and Domestic Violence: Knowledge and understanding of domestic and family violence Awareness of its effects Responding appropriately Providing information Referral to professional and community based resources

5 Delivery Schedule Module Duration Dates Time Induction 1 day 15 th February am 4.30pm Child Safe Environments Module One: Workplace Requirements Mental Health First Aid CALD Diversity 1 1 day 22 nd February am 4.30pm 2 days 29 th February and 7 th March am 4.30pm 2 days 15 th and 21 st March am 4.30pm 1 day 29 th March am 4.30pm Module 2: Communications 2 days 4 th and 5 th April am 4.30pm Cultural Fitness Trauma Informed Practice 2 days 11 th and 12 th April am 4.30pm 1 day 19 th April am 4.30pm The role of Advocacy 1 day 26 th April am 4.30pm CALD Diversity 2 1 day 2 nd May am 4.30pm The Community Services Sector: Module 3 2 days 9 th May 2016 and 16 th May am 4.30pm Suicide Prevention Module 4: Specialisation and work placement 2 days 23 rd and 30 th May am 4.30pm 4 days 6 th June, 14 th June, 20 th June and 27 th June am 4.30pm Child focussed Practice course Blood Borne virus course AVERT Basics Family and Domestic Violence N/A These workshops are to be completed online. They are available once you receive your Moodle log in THE AVERT program can be accessed by following the link below: basic-course/ N/A Enrolments and Further Information For further information or to enrol, contact the Australian Institute of Social Relations: Web: Phone: (08) Fax: (08)

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