CHC30112 Certificate III in Community Services Work

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1 CHC30112 Certificate III in Community Services Work Course information and vocational outcomes This nationally accredited qualification applies to community work that is delivered through a broad range of services which provide support to individuals and groups. This AQF level is appropriate for support workers, case workers and client contact officers and generally, these positions: have direct contact with clients; identify presenting needs; refer to appropriate services and support. At this AQF level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others. Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved. It is available as a broad-based qualification or with a focus on either community services or community development work. This qualification can lead to such vocational areas as: Aboriginal or Torres Strait Islander community development worker; client contact; assistant community workers (focusing on community health primarily in an Indigenous community); community care worker; indigenous youth worker; intake and referral worker (Aboriginal); juvenile justice court officer; juvenile justice officer; juvenile justice officer (community); neighbourhood centre worker; recreational activities officer (weekend); residential support worker; support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection); tenants working in a range of areas; youth case worker (community health service setting non-residential); youth housing support worker; and youth worker. All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package. To complete this course thirteen units must be must be selected and completed. They consist of: eight core units Select either: CHCWHS312A Follow safety procedures for direct care work ; OR HLTWHS300A Contribute to WHS processes five elective units A wide range of elective units is available including: Group A electives, recommended for community services work Group B electives, recommended for community development work Other relevant electives listed below units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages where appropriate, to address workplace requirements, up to two units of competency packaged at this level or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 1 of 16

2 Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs. This qualification enables selection of specific electives recommended for further work in community services or community development. Employability Skills The facets included in the framework are deemed to apply generally to work in the community services industry, with specific customisation required to address work at different levels and sectors of the industry. This Employability Skills Qualification Summary includes all facets listed in the Employability Skills Framework, but have been customised to reflect specific this qualifications requirements: Communication Listening to and understanding work instructions, directions and feedback Speaking clearly/directly to relay information Reading and interpreting workplace related documentation, such as safety requirements and work instructions Writing to address identified audience needs, such as forms, work notes and reports Interpreting the needs of internal/ external clients from clear information Applying basic numeracy skills to workplace requirements involving measuring and counting Establishing and using networks Sharing information (e.g. with other staff and clients) Negotiating responsively (e.g. re own work role and/or conditions, possibly with clients) Persuading effectively Being appropriately assertive (e.g. in relation to safe or ethical work practices and own work role) Empathising (e.g. in relation to others) Teamwork Working as an individual and a team member Working with diverse individuals and groups Applying knowledge of own role as part of a team Applying teamwork skills to a limited range of situations Identifying and utilising the strengths of other team members Giving feedback, coaching and mentoring Problem solving Developing practical and creative solutions to workplace problems (i.e. within scope of own role) Showing independence and initiative in identifying problems (i.e. within scope of own role) Solving problems individually or in teams (i.e. within scope of own role) Applying a range of strategies in problem solving Using numeracy skills to solve problems (e.g. time management, simple calculations, shift handover) Testing assumptions and taking context into account Listening to and resolving concerns in relation to workplace issues Resolving client concerns relative to workplace responsibilities (i.e. if role has direct client contact) \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 2 of 16

3 Initiative and enterprise Adapting to new situations (i.e. within scope of own role) Being creative in response to workplace challenges (i.e. within relevant guidelines and protocols) Identifying opportunities that might not be obvious to others (i.e. within a team or supervised work context) Generating a range of options in response to workplace matters Translating ideas into action (i.e. within own work role) Developing innovative solutions (i.e. within a team or supervised work context and within established guidelines) Developing a strategic, creative, long-term vision Planning and organising Collecting, analysing and organising information (i.e. within scope of own role) Using basic business systems for planning and organising (i.e. if applicable to own role) Being appropriately resourceful Taking limited initiative and making decisions within workplace role (i.e. within authorised limits) Participating in continuous improvement and planning processes (i.e. within scope of own role) Working within or establishing clear work goals and deliverables Determining or applying required resources (i.e. within scope of own role) Allocating people and other resources to tasks and workplace requirements (only for team leader or leading hand roles) Managing time and priorities (i.e. in relation to tasks required for own role) Adapting resource allocations to cope with contingencies (i.e. if relevant to own role) Self-management Being self-motivated (i.e. in relation to requirements of own work role) Articulating own ideas and vision (i.e. within a team or supervised work context) Balancing own ideas and values with workplace values and requirements Monitoring and evaluating own performance (i.e. within a team or supervised work context) Taking responsibility at the appropriate level Learning Being open to learning new ideas and techniques Learning in a range of settings including informal learning Participating in on-going learning Learning in order to accommodate change Learning new skills and techniques Taking responsibility for own learning (i.e. within scope of own work role) Contributing to the learning of others (e.g. by sharing information) Applying a range of learning approaches (i.e. as provided) Developing own learning pathways Participating in developing own learning plans (e.g. as part of performance management) Technology Using technology and related workplace equipment (i.e. if within scope of own role) Using basic technology skills to organise data Adapting to new technology skill requirements (i.e. within scope of own role) \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 3 of 16

4 Technology (cont.) Applying OHS knowledge when using technology Applying technology as a management tool The nominal hours for this course are between 384 and 770 hours depending on the units selected. This course carries with it a Nationally Recognised Certificate. \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 4 of 16

5 Course content Core units CHCADMIN305F - Work within the administration protocols of the organisation (75 nominal hours) (This unit describes the knowledge and skills required to work within an organisation's administration protocols in both community and government settings. This unit may apply to administrative work undertaken across a range of sectors involved in delivery of community services. This unit contains Employability Skills.) 1. Complete workplace forms and documents 2. Store and maintain organisation information 3. Use and maintain equipment and machines 4. Manage inquiries in accordance with organisation policy and protocol CHCCD412B - Work within a community development framework (65 nominal hours) (This unit describes the knowledge and skills required to work within a community development framework. A community development framework may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues. Application of a community development framework may be undertaken within the scope of or in conjunction with a range of work roles/areas in the community services industry including specific areas of service delivery, community education activities and working with groups to address issues. This unit contains Employability Skills.) 1. Operate within a community development framework 2. Distinguish between private and public issues arising in community development work 3. Work with groups to achieve community development outcomes 4. Work effectively with diversity in the community CHCCOM302D - Communicate appropriately with clients and colleagues (20 nominal hours) (This unit describes the knowledge and skills required to exercise effective communication skills in the workplace. The communication skills described in this unit may be applied across a range of workplace contexts involving various levels of social and cultural diversity. This unit contains Employability Skills.) 1. Exercise effective communication techniques 2. Follow routine instructions 3. Complete reports as required CHCCS308B - Provide first point of contact (30 nominal hours) (This unit describes the knowledge and skills required to follow organisation guidelines in the exchange of routine information with clients, to establish a priority of needs, and identify and to respond to their immediate needs including the providing information about services available. This unit may apply to service delivery in a range of community service contexts. This unit contains Employability Skills.) 1. Greet and observe client 2. Collect routine information from the client 3. Identify priority of need for service 4. Provide information to clients about the service and other relevant services \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 5 of 16

6 CHCCS411C - Work effectively in the community sector (40 nominal hours) (This unit of competency describes the skills and knowledge required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements. This unit applies to work in a range of community work or service delivery settings such as: specific communities; community, regional or remote service provider; department of a large institution or organisation; specialised service or organisation; private provider; non-government services. Application of this unit should be contextualised within the qualification in which is being delivered to reflect specific workplace requirements and practices. This unit contains Employability Skills.) 1. Work ethically 2. Communicate effectively in a community work or service delivery setting 3. Work effectively within the community services system 4. Demonstrate commitment to relevant values and philosophy underpinning work in the sector 5. Maintain work standards 6. Take responsibility for personal skill development 7. Reflect on own practice CHCNET301D - Participate in networks (20 nominal hours) (This unit describes the knowledge and skills required to participate in a network in order to gather information, forge links with other workers and services and to promote activities. The skills described in this unit may be applied across a range of community services workplace contexts. This unit contains Employability Skills.) 1. Identify and select appropriate networks 2. Make effective use of relevant networks CHCORG303C - Participate effectively in the work environment (20 nominal hours) (This unit describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives. The skills described in this unit may be applied across a range of community services workplace contexts. This unit contains Employability Skills.) 1. Contribute to the effective operation of the workgroup 2. Review and develop own work performance 3. Work cooperatively with others 4. Contribute to the development of policies, practices and structures of an organisation \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 6 of 16

7 (Choose either HLTWHS300A OR CHCWHS312A) CHCWHS312A Follow WHS safety procedures for direct care work ( nominal hours) (This unit specifies the workplace performance required by an individual involved in following work health and safety procedures for direct care work. The unit focuses on maintaining safety of the worker, the people being supported and other community members. On completion of this unit, the worker in these particular sectors will be able to accurately identify the major work health and safety hazards, manual handling, together with other hazards that may include dealing with behaviours of concern, stress, etc. The worker will also be able to assess related risk as well as follow instructions and procedures with minimal supervision and support. The worker will also be capable of participating and contributing to work health and safety (WHS) management issues. Where the worker is undertaking tasks delegated by a health professional specific instruction or policy should be provided in relation to infection control or the worker should have the skills and knowledge addressed in HLTIN301C Comply with infection control policies and procedures in health work. This unit contains Employability Skills.) 1. Identify sources of risk to personal safety, assess the level of risk and follow risk minimisation procedures 2. Identify manual handling hazards, assess related risk and follow risk minimisation procedures 3. Identify sources of infection and apply industry accepted practice to minimise risk of infection to themselves, clients and others 4. Identify other hazards and assess risk 5. Follow procedures and strategies for risk control 6. Contribute to WHS in the workplace HLTWHS300A - Contribute to WHS processes (20 nominal hours) (This unit specifies the workplace performance required by a worker to contribute to work health and safety (WHS) processes where there is responsibility for own work outputs and possibly limited responsibility for the work output of others. Application of this unit should be contextualised to reflect any specific workplace risks, hazards and associated safety practices. This unit contains Employability Skills.) 1. Plan and conduct work safely 2. Support others in working safely 3. Contribute to WHS participative processes 4. Contribute to hazard identification, WHS risk assessment and risk control activities 5. Participate in the control of emergency situations Elective units Group A CHCCS401C - Facilitate responsible behaviour (40 nominal hours) (This unit describes the knowledge and skills required to respond to behaviours of concern and support responsibility for behaviour management and change. This unit may apply in a range of community service contexts. This unit contains Employability Skills) 1. Monitor behaviour of the client 2. Use communication strategies to de-escalate conflict 3. Respond to behaviours of concern \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 7 of 16

8 CHCCS422B - Respond holistically to client issues and refer appropriately (75 nominal hours) (This unit describes the knowledge and skills required to assess a range of client issues and refer appropriately. On completion of this unit, the worker will be able to respond appropriately to clients that have a range of issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisation. For instance, a child protection worker may need to identify when alcohol and other drug issues are important in the life of a presenting client. Completion of the unit will also provide the worker with competence to make decisions as to whether to refer or retain the client. This unit contains Employability Skills.) 1. Establish interpersonal relationship with client 2. Identify the range of issues impacting on the client and assess client needs 3. Analyse and assess information to determine appropriate course of action to be followed 4. Refer client to other services to provide coordinated support 5. Review effectiveness of services provided to meet client needs Elective units Group B CHCCD401E - Support community participation (50 nominal hours) (This unit describes the knowledge and skills required to provide a range of opportunities for community groups and individuals to participate and design cooperative arrangements for addressing common concerns. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Work with individuals and the community to promote participation 2. Support existing community activities CHCCD404E - Develop and implement community programs (125 nominal hours) (This unit describes the knowledge and skills required to develop community programs to ensure maximum participation. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Develop program parameters 2. Design programs with the community 3. Implement programs 4. Evaluate programs CHCCS414A - Provide education and support on parenting health and well-being (75 nominal hours) (This unit describes the knowledge and skills required to provide education and support in a small group or one to one setting and or for community members on for effective parenting behaviour, general health and well-being issues. The support may be provided in a one to one service delivery mode or in a group. This unit contains Employability Skills.) 1. Identify clients particular needs and interests in relation to health, well-being and parenting 2. Lead a group to communicate about parenting 3. Identify and respond to group and individual needs 4. Support the practice of new behaviours \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 8 of 16

9 Elective units other relevant units: BSBINM201A - Process and maintain workplace information (30 nominal hours) (This unit describes the performance outcomes, skills and knowledge required to collect, process, store and maintain workplace information and systems. It also includes the maintenance of filing and records systems. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. This unit applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of information and information systems in a defined context, under direct supervision or with limited individual responsibility. This unit contains Employability Skills.) 1. Collect information 2. Process workplace information 3. Maintain information systems CHCAC318B - Work effectively with older people (30 nominal hours) (This unit describes the roles and responsibilities by the worker in their role as a carer to perform work that reflects an understanding of the structure and profile of the residential aged care sector and key issues facing older people in the community. This unit is an orientation to all workers in the aged care sector, or those working with older people. This unit contains Employability Skills.) 1. Apply understanding of the structure and profile of the residential aged care sector 2. Apply understanding of the home and community care sector 3. Demonstrate commitment to the philosophy of positive ageing 4. Apply understanding of the physical and psychosocial aspects of ageing 5. Apply understanding of changes associated with ageing 6. Support the rights and interests of the older person 7. Support the older person who is experiencing loss and grief 8. Deliver services within a quality framework CHCAD401D - Advocate for clients (20 nominal hours) (This unit describes the knowledge and skills required by the worker to support clients to voice their opinions or needs and to ensure their rights are upheld. This unit may apply to work undertaken across a range of sectors in delivery of community services. This unit contains Employability Skills.) 1. Assist clients to identify their rights and represent their own needs 2. Advocate on behalf of clients on request 3. Advocate for clients CHCAOD402B - Work effectively in the alcohol and other drugs sector (50 nominal hours) (This unit describes the knowledge and skills required by all workers who may be working primarily with clients with alcohol and other drugs (AOD) issues and provides a basic introduction to values, services and approaches applied to work in this sector. This unit applies to those working with clients with AOD issues in the delivery of community services. This unit contains Employability Skills.) 1. Work within the context of the AOD sector 2. Develop knowledge of the AOD sector 3. Develop knowledge of work requirements across a range of settings 4. Demonstrate commitment to the central philosophies of the AOD sector 5. Communicate effectively in a community services setting 6. Work ethically \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 9 of 16

10 CHCAOD406E - Work with clients who are intoxicated (50 nominal hours) (This unit describes the knowledge and skills required to work with alcohol and/or other drug affected clients in a range of settings including night patrols, detoxification/ withdrawal units and sobering up shelters. This unit applies to those working with clients with alcohol and other drugs (AOD) issues in the delivery of community services. Depending on jurisdiction and job role, assessment of this unit of competency may be required in conjunction with: HLTFA302B Apply first aid or HLTFA402B Apply advanced first aid. This unit contains Employability Skills.) 1. Provide a service to intoxicated clients 2. Assist client with longer term needs 3. Apply strategies to reduce harm or injury CHCAOD407E - Provide needle and syringe services (50 nominal hours) (This unit describes the knowledge and skills required to work as a specialist alcohol and other drugs (AOD) worker who may be required to provide clean needle programs. This unit applies to those undertaking specialist work with clients with AOD issues. This unit contains Employability Skills.) 1. Provide clean needle programs 2. Provide education on safer drug use CHCCD307D - Support community resources (30 nominal hours) (This unit describes the knowledge and skills required to provide and maintain support to community groups. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Develop an information base 2. Establish relationship with key people 3. Apply strategies for linking people 4. Maintain community facilities and resources CHCCD401E - Support community participation (50 nominal hours) (This unit describes the knowledge and skills required to provide a range of opportunities for community groups and individuals to participate and design cooperative arrangements for addressing common concerns. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Work with individuals and the community to promote participation 2. Support existing community activities CHCCD402B - Develop and provide community education projects (70 nominal hours) (This unit describes the knowledge and skills required to work with the community to develop and provide education projects on relevant issues. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Develop an education project 2. Deliver the education project 3. Review the education project CHCCD404E - Develop and implement community programs (125 nominal hours) (This unit describes the knowledge and skills required to develop community programs to ensure maximum participation. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Develop program parameters 2. Design programs with the community 3. Implement programs 4. Evaluate programs \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 10 of 16

11 CHCCD413E - Work within specific communities (70 nominal hours) (This unit describes the knowledge and skills required to work with individuals or groups in specific communities. This unit is intended for application within a community work or community development work context. This unit contains Employability Skills.) 1. Define the issues of specific communities or groups 2. Undertake relevant work in the context of specific communities or groups 3. Evaluate work undertaken within specific communities CHCCHILD404B - Support the rights and safety of children and young people (40 nominal hours) (This unit describes the knowledge and skills required to address duty of care requirements, working within an ethical framework and applying relevant legislation, codes of conduct, international agreements (such as Convention on the Rights of the Child (CROC) ), policies and procedures in identifying, responding and supporting children s and young people s rights and safety. This unit applies to workers involved in delivering services to children and young people, including in community services, health, policing, youth work, recreation, family services, education, alcohol and/or other drugs work (AOD), mental health, youth work and other services to children. This unit contains Employability Skills.) 1. Implement work practices which support the protection of children and young people 2. Identify indicators of abuse and act appropriately 3. Apply ethical practices and safeguard the rights and interests of children and young people CHCCS419C - Provide support services to clients (50 nominal hours) (This unit describes the knowledge and skills required to apply the basic elements of implementing services for people accessing community services organisations issues in a range of settings. It may be within an established plan of care. This unit may apply in a range of community service contexts. This unit contains Employability Skills.) 1. Establish a working relationship with clients to assist them to identify their needs 2. Support clients to meet their needs 3. Promote preventative strategies 4. Review work with clients 5. Use self-protection strategies as required 6. Refer clients 7. Provide specialist services to clients CHCCW301C - Operate under a casework framework (20 nominal hours) (This unit describes the knowledge and skills required to optimise the effectiveness of interaction with client by using appropriate skills to implement a case plan. This unit may apply in a range of community service contexts. This unit contains Employability Skills.) 1. Establish an appropriate working relationship with clients 2. Uphold the rights and responsibilities of clients CHCDFV301A - Recognise and respond appropriately to domestic and family violence (50 nominal hours) (This unit describes the knowledge and skills required to identify and respond to domestic violence during professional contact with clients. It requires a knowledge and understanding of domestic and family violence and an awareness of its effects together with an ability to promote confidence whilst responding appropriately, including providing relevant and timely information and referral. This unit may apply in a range of community service contexts with clients who may experience domestic and family violence. This unit contains Employability Skills.) 1. Work within a domestic violence framework 2. Promote confidence with clients affected by domestic violence 3. Identify client needs 4. Respond to client needs \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 11 of 16

12 CHCDIS301C - Work effectively with people with a disability (50 nominal hours) (This unit describes the knowledge and skills required as an introduction to working and communicating with people with a disability. This unit may apply to work with people with a disability in a range of community service contexts. This unit contains Employability Skills.) 1. Demonstrate an understanding of the delivery of quality services for people with disabilities 2. Communicate effectively with people with a disability 3. Demonstrate the capacity to support rights, interests and needs of people with disabilities 4. Demonstrate the capacity to provide support across a range of disability types 5. Respond to situations of risk or potential risk to people with disabilities CHCGROUP302D - Support group activities (20 nominal hours) (This unit describes the knowledge and skills required to participate in and provide general support for a range of informal and formal groups in a variety of settings. This unit may be applied to group work in a range of community service settings. This unit contains Employability Skills) 1. Identify the purpose of the group 2. Establish relationship with the group 3. Organise resources for group activities CHCINF302D - Maintain the organisation s information systems (40 nominal hours) (This unit describes the knowledge and skills required to collect, store and provide accurate and current information to clients. This unit may apply to work in a range of community service contexts. This unit contains Employability Skills.) 1. Maintain accurate records 2. Handle organisation correspondence 3. Provide information as required CHCINF408C - Comply with information requirements of the aged care and community care sectors (40 nominal hours) (This unit describes the knowledge and skills required by the worker to undertake administrative duties, including documenting in client records and contributing to the development and monitoring of service delivery plans in accordance with organisation and duty of care requirements. This unit may apply to work in a range of community service contexts. This unit contains Employability Skills.) 1. Maintain accurate records 2. Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities 3. Comply with the administration protocols of the organisation Work within a legal and ethical framework to meet duty of care requirements Select either unit: CHCMH301C Work effectively in mental health ; or CHCMH411A Work with people with mental issues CHCMH301C Work effectively in mental health (50 nominal hours) (This unit describes the knowledge and skills required in the context within which mental health work occurs. This unit applies to work with mental health clients in a range of community services work contexts. This work provides a person-centred approach to care, involving a variety of health and community service professionals working collaboratively with the client, their carer/s and family. This unit contains Employability Skills.) 1. Work within the context of the mental health sector 2. Develop knowledge of the mental health sector 3. Demonstrate commitment to the central philosophies and standards of the mental health sector 4. Work with people from culturally and linguistically diverse backgrounds \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 12 of 16

13 CHCMH411A - Work with people with mental issues (50 nominal hours) (This unit describes the knowledge, skills and attitudes required by workers in community services and health settings to work in a consumer directed and oriented way with consumers who are living with mental health issues. This unit applies to working with consumers who are affected by mental illness in a range of community services work contexts. This unit contains Employability Skills.) 1. Apply knowledge of the mental health sector 2. Establish appropriate working relationships with consumers who are living with mental health issues 3. Clarify the needs and issues of consumers 4. Provide non-clinical services to meet consumer aspirations and needs 5. Apply self-care strategies CHCYTH301E - Work effectively with young people (40 nominal hours) (This unit describes the knowledge and skills required to work with and for young people within an ethical, social, political and economic context. This unit may apply to community services work in a range of contexts. This unit contains Employability Skills.) 1. Develop a professional rapport with young people 2. Address issues associated with the culture of young people 3. Recognise that youth culture is distinct CHCYTH401B - Engage respectfully with young people (55 nominal hours) (This unit describes the knowledge and skills required to communicate effectively with young people (aged 12 25) in work roles with a specific focus on young people. This unit applies to work undertaken in work roles where the young person is the primary client. This unit contains Employability Skills.) 1. Communicate effectively with a diversity of young people 2. Reflect understanding of youth cultures, sub cultures and development 3. Work with the young person as the focus CHCYTH402C Work effectively with young people in the youth work context (60 nominal hours) (This unit describes the knowledge and skills required to work in the youth work context. The unit focuses on the historical and contemporary youth sector practice and understanding of the current status of young people. This unit applies to work undertaken in all youth work roles where the young person is the primary client. This unit contains Employability Skills.) 1. Apply understanding of the social, historical, economic, legal and political contexts of young people 2. Apply understanding of the context of youth work 3. Work within the core values and practice frameworks of youth work 4. Work with understanding of the impact of values in determining the approach to working with young people \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 13 of 16

14 HLTFA311A Apply first aid (18 nominal hours) (This unit of competency describes the skills and knowledge required to provide first aid response, life support, management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance. These skills and knowledge may be applied in a range of situations, including community and workplace settings. Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency. Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries. A current Senior First Aid, Workplace Level 2 or Level 2 qualification may provide evidence of skills and knowledge required by this competency unit. However, as with all evidence of competence, evidence must be assessed against the requirements specified in the unit of competency. This unit contains Employability Skills.) 1. Assess the situation 2. Apply first aid procedures 3. Communicate details of the incident 4. Evaluate own performance HLTFA302C - Provide first aid in remote situation (16 nominal hours) (This unit of competency describes the skills and knowledge required to provide first aid to a casualty in a remote and/or isolated situation. This unit is appropriate for those undertaking first aid work in remote or isolated workplace situations. Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries. This unit contains Employability Skills.) 1. Prepare to respond to emergency in a remote situation 2. Provide first aid in a remote situation 3. Work in conjunction with medical and emergency services support 4. Evaluate the incident HLTFA412A Apply advanced first aid (30 nominal hours) (This unit deals with the provision of advanced first aid response, life support, management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance, and provision of support to other providers. This unit builds on HLTFA311A - Apply first aid to include additional skills and use of a range of equipment. These skills and knowledge may be applied in a range of situations, including community and workplace settings. Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency. Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries. Competency outcomes in advanced resuscitation must be equivalent to unit: HLTFA404C - Apply advanced resuscitation techniques. This unit contains Employability Skills. Pre-requisite unit: HLTFA311A Apply first aid.) 1. Assess the situation 2. Manage the casualty(s) 3. Coordinate first aid activities until arrival of medical assistance 4. Communicate essential incident details 5. Evaluate the incident \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 14 of 16

15 HLTHIR403C - Work effectively with culturally diverse clients and co-workers (20 nominal hours) (This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures. Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes. The workplace context may be: specific community; community or regional service; department of a large institution or organisation; specialised service or organisation. Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace. This unit contains Employability Skills.) 1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings HLTHIR404D - Work effectively with Aboriginal and/or Torres Strait Islander people (20 nominal hours) (This unit describes the communication and work practice skills and knowledge required to work with Aboriginal and Torres Strait Islander people in the health industry context. It deals specifically with crosscultural awareness and issues involving working with Aboriginal and Torres Strait Islander individuals, organisations and communities. The unit applies equally to those operating in health care policy or program planning, development and evaluation contexts or in direct service delivery contexts Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace and/or local community. This unit contains Employability Skills.) 1. Reflect an awareness of Aboriginal and Torres Strait Islander history and cultures in work practices 2. Reflect an awareness of own and other cultural realities in work practices 3. Communicate effectively with Aboriginal and Torres Strait Islander people 4. Reflect cultural safety in workplace and professional relationships 5. Work in partnership with Aboriginal and Torres Strait Islander people and communities Elective units Financial literacy education electives: CHCFLE301A - Work with clients needing financial literacy education (40 nominal hours) (This unit describes the skills and knowledge required to work in the community sector with clients requiring basic education in financial literacy. This unit is designed for application by workers in the community sector who may need to provide basic financial literacy education for client groups Financial literacy education provides targeted information and resources to meet particular client needs. Acquisition of financial literacy education competencies alone does not provide sufficient foundation to undertake complex financial literacy education or financial counselling. Where financial issues have the potential to become complex, clients should be referred to a qualified financial counsellor. This unit contains Employability Skills.) 1. Identify own values and attitudes in relation to personal financial management 2. Identify roles and boundaries relevant to role of financial literacy education 3. Recognise the values and attitudes of diverse client groups in relation to financial management 4. Target financial literacy education to client needs \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 15 of 16

16 CHCFLE302A - Educate clients in fundamental financial literacy skills (40 nominal hours) (This unit describes the skills and knowledge required to provide education for clients in fundamental financial literacy skills, such as preparing and using a budget to address identified goals and priorities. This unit is designed for application by workers in the community sector who may need to provide basic financial literacy education for client groups. Financial literacy education provides targeted information and resources to meet particular client needs. Acquisition of financial literacy education competencies alone does not provide sufficient foundation to undertake complex financial literacy education or financial counselling. Where financial issues have the potential to become complex, clients should be referred to a qualified financial counsellor. This unit contains Employability Skills.) 1. Assist client groups to understand the role of budgeting in personal financial management 2. Assist clients to identify key principles of budgeting and money management 3. Assist client to develop a personal budget 4. Provide resources to assist client to self-manage their finances on an on-going basis CHCFLE303A Recognise healthy body systems in a health care context (40 nominal hours) (This unit describes the skills and knowledge required to educate clients in basic financial literacy concepts relating to debt and consumer credit. This unit is designed for application by workers in the community sector who may need to provide basic financial literacy education for client groups. Financial literacy education provides targeted information and resources to meet particular client needs. Acquisition of financial literacy education competencies alone does not provide sufficient foundation to undertake complex financial literacy education or financial counselling. Where financial issues have the potential to become complex, clients should be referred to a qualified financial counsellor. This unit contains Employability Skills.) 1. Apply knowledge of the role of credit 2. Identify common debt issues 3. Identify complaints and hardship options to address personal financial issues \\Soley\votes\Courses\Certificate III in Community Services Work V4.1.docx Page 16 of 16

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