Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration

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1 Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration What is RPL? RPL recognises that you may already have the skills and knowledge needed to meet national competency standards. Instead of undertaking training and assessment for a course you can provide evidence to show that you already meet the required standard. What evidence do I need? Evidence will differ from person to person, depending upon their work and life experiences. There is no specific type of evidence that is essential, rather it is up to you to provide whatever evidence you think demonstrates that you meet the skills and knowledge specified in a unit of competency. The requirements for the unit(s) of competency in your course are summarised in this document. There are many suitable forms of evidence including: Academic achievements Assessments/assignments Awards Attendance record Brief Budgets Business case Care plan Certificates Challenge test Checklist Committee work Conference attendance Course outline Customer evaluations/feedback Demonstration Diary Drawings s Financial statements Job description Letter of support Log book Marketing plan Minutes of meeting Observation Performance appraisal report Photos Plans Portfolio Position description Policies Presentation notes Procedure manual Project Proposal Published works References Reports Resume Rosters or timesheets Training plan Work samples If you do not have enough evidence we can provide you with assessment tasks to complete instead. When submitting evidence, keep the following in mind: To be suitable, your evidence must relate to the criteria specified in the unit(s) of competency. You need to submit enough evidence for an assessment to be made. Your evidence needs to show that your skills and knowledge are current and up-to-date. If your evidence is more than two years old you should have other, more recent evidence to supplement older evidence. Your evidence needs to prove that you have the required skills and knowledge. It can t just suggest that you probably know something. TRISON BUSINESS COLLEGE 1

2 How do I apply? Enrol in your chosen course and pay your course fee. Submit the RPL application form on the next page with your enrolment forms. Also include your evidence for RPL. Assessment of your evidence will begin as soon as your enrolment has been processed. How long does it take? The initial assessment of your evidence will usually be completed within 3 working days. If your evidence proves that you have the required skills and knowledge then your RPL assessment will conclude at this point and you will receive credit for the relevant unit(s) in your course. If there are gaps in your evidence, these gaps will be outlined to you and you will be asked to provide more evidence. You can elect to complete an assessment task in lieu of providing more evidence if you wish. When can I apply for RPL? At the time of enrolment. The RPL process must be completed before you begin your training. What skills and knowledge do I need to have? To be granted RPL for a unit you need to show that you meet the requirements of the unit(s) of competency. The unit requirements are summarised from page 4. I have more questions about RPL? We are happy to answer your questions. your question(s) to TRISON BUSINESS COLLEGE 2

3 APPLICATION FOR RECOGNITION OF PRIOR LEARNING Applicant Details Name: Address: Phone: Unit Code(s) for RPL Evidence to Support RPL Office Use Work History Work Sample Certificates/ Courses Referee Reports Other C/NC Office Use Only Assessor Name: Assessor Signature: Comments: Date: / / TRISON BUSINESS COLLEGE 3

4 BSBITU401 Design and develop complex text documents This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software. It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents. prepare to produce word processed documents design complex documents add complex tables and other data produce documents follow organisational and safe work practices including: o ergonomic requirements o energy and resource conservation techniques adhere to organisational requirements for: o producing documents within designated timelines o naming and storing documents adhere to task requirements when producing complex documents including: o using appropriate styles and layout consistently throughout the document o using correct formatting and document structure resolve issues by referring to user documentation and online help use appropriate data storage options apply knowledge of complex operation and functions of industry software applications communicate with relevant personal outline various formatting styles and their effect on formatting, readability and appearance of documents explain organisational requirements for ergonomics, work periods and breaks, and conservation techniques describe purpose and contents of an organisational style guide TRISON BUSINESS COLLEGE 4

5 BSBITU402 Develop and use complex spreadsheets This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents. It applies to individuals employed in a range of work environments who require skills in creation of complex spreadsheets to store and retrieve data. They may work as individuals providing administrative support within an enterprise, or may be independently responsible for designing and working with spreadsheets relevant to their own work roles. prepare to develop spreadsheet develop a linked spreadsheet solution automate and standardise spreadsheet operation use spreadsheets represent numerical data in graphic form follow organisational and safe work practices including: o ergonomic requirements o energy and resource conservation techniques adhere to organisational requirements for: o ensuring consistency of style, design and layout o saving and printing documents within designated timelines o naming and storing documents adhere to identified or task requirements when producing documents including: o editing macros and automating some tasks o using appropriate templates o creating graphs to represent data resolve issues by referring to user documentation and online help use appropriate data storage options evaluate tasks to improve efficiency apply knowledge of functions and features of contemporary computer applications communicate with relevant personnel explain advanced functions of spreadsheet software applications describe impact of formatting and design on presentation and readability of data explain organisational requirements for ergonomics, work periods and breaks, and conservation techniques TRISON BUSINESS COLLEGE 5

6 BSBITU404 Produce complex desktop published documents This unit describes the skills and knowledge required to design and produce complex desktop published documents. This unit applies to individuals employed in a range of work environments who require welldeveloped skills in desktop publishing. They may be individuals providing administrative support within an enterprise, or others responsible for production of their own documents. prepare to produce desktop published documents design desktop published documents create desktop published documents finalise desktop published documents produce desktop published documents follow organisational and safe work practices including: o ergonomic requirements o energy and resource conservation techniques adhere to organisational requirements for: o ensuring consistency of style and image o logically sequencing data o producing documents within designated timelines o naming and storing documents adhere to task requirements when producing documents including: o applying consistent formatting o using appropriate templates and master pages o using appropriate colour palettes o using correct layouts o providing bleed allowance o meeting binding and finishing requirements resolve any issues including: o formatting issues o errors and omissions o problems with design and production outline various formatting styles and their effect on formatting, readability and appearance of documents TRISON BUSINESS COLLEGE 6

7 explain organisational requirements for ergonomics, work periods and breaks, and energy and resource conservation techniques identify purposes, uses and functions of desktop publishing software describe purpose and contents of an organisational style guide BSBADM406 Organise business travel This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements. It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role. organise business itinerary for domestic and overseas travel make travel arrangements arrange credit facilities organise business related travel for others, including scheduling and developing itineraries and travel related documents finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints identify booking procedures relevant to business travel list the key provisions of relevant legislation that may affect aspects of business operations summarise organisational policies and procedures required to organise business travel, including use of internet sites and other online resources TRISON BUSINESS COLLEGE 7

8 BSBFIA401 Prepare financial reports This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports. It applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an enterprise, or they might have responsibility for these tasks in relation to their own workgroup or role. maintain asset register record general journal entries for balance day adjustments prepare final general ledger accounts prepare end of period financial reports produce a detailed asset register and depreciation schedule accurately record entries for balance day adjustments prepare financial reports trace and reconcile errors systematically or seek expert advice if required apply double-entry principles complete all tasks according to organisational policies and industry standards explain double entry bookkeeping principles identify general journal and general ledger entries list the key provisions of relevant legislation, regulations, standards and codes of practice that may preparation of financial reports describe organisational accounting systems outline relevant organisational policies, procedures and accounting standards TRISON BUSINESS COLLEGE 8

9 BSBADM405 Organise meetings This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project. make meeting arrangements prepare and distribute documentation for meetings record and produce minutes of meeting organise a meeting and advise participants accordingly prepare and distribute all documentation required for the meeting take meeting notes which accurately reflect what was discussed during the meeting produce minutes based on own notes providing an accurate account of the meeting circulate copies of meeting minutes within predetermined timeframes describe culturally appropriate communication techniques identify the relevant formats for agendas and minutes list the key provisions of relevant legislation outline organisational procedures relevant to the task BSBWRT401 Write complex documents This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources. TRISON BUSINESS COLLEGE 9

10 plan documents draft text prepare final text produce document plan, draft and finalise complex documents that require review and analysis of a range of information sources use business technology to apply formatting, and incorporate graphics edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft apply the enterprise style guide/house style identify the enterprise style guide/house style outline formatting styles and their impact on formatting, readability and appearance of documents explain rules and conventions for written English, as defined by general and specialist sources BSBITA401 Design databases This unit describes the skills and knowledge required to design and develop a database (including queries, forms and reports) to meet a defined need using existing data. It applies to individuals who may work independently or within an administrative support role, with the responsibility to use databases to store and retrieve data using commercially available database software. design database develop database develop queries, forms and reports test and finalise database TRISON BUSINESS COLLEGE 10

11 produce a database, containing a minimum of THREE tables, which uses queries, reports and forms communicate with relevant personnel to check database design against requirements describe how the advanced functions of database software applications are to be applied describe the impact of formatting and design on the presentation and readability of data BSBCUS401 Coordinate implementation of customer service strategies This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others. advise on customer service needs support implementation of customer service strategies evaluate and report on customer service identify the needs and priorities of the organisation in delivering services to customers diagnose problems in delivery of customer service respond to and report on customer feedback and complaints review client satisfaction using verifiable data consult and communicate effectively with relevant people develop and implement strategies and methods to improve customer service delivery including: o budgeting o promotion to staff o documentation and follow up outline the principles of customer service TRISON BUSINESS COLLEGE 11

12 explain sources of information and techniques for identifying customer needs and reviewing customer satisfaction explain the organisational business structure, products and services related to customer service describe product and service standards and best practice models BSBCUS402 Address customer needs This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed. It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations. assist customer to articulate needs satisfy complex customer needs manage networks to ensure customer needs are addressed communicate effectively with customers including o helping customers to articulate their needs and evaluate options o explaining products/services and how they match customer needs o establishing regular communication o explaining customer rights and responsibilities address customer s needs use organisational procedures to document customer satisfaction develop and maintain networks to support meeting customer needs identify potential difficulties in meeting customer needs and taking appropriate action explain organisational procedures and standards for establishing and maintaining customer service relationships describe informed consent explain consumer rights and responsibilities describe ways to establish effective regular communication with customers outline details of products or services including with reference to: TRISON BUSINESS COLLEGE 12

13 o o possible alternative products and services variations within a limited product and service range BSBFIA402 Report on financial activity This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports. This unit applies to individuals with a broad knowledge of financial activities who contribute financial skills and knowledge to address reporting requirements of clients and legal authorities. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. compile financial information and data prepare statutory requirement reports provide financial business recommendations organise and present financial data including budget variances, budgets and forecasts, cash flow/profit reports, balance sheets, financial year reports, operating statements, expenditure and receipts and profit and loss statements to highlight relevant features and meet workplace requirements use conversion and consolidation procedures such as moving averages, standardised variables, trend analysis and unit costs identify, resolve or refer discrepancies such as absence of auditable trail, expenditure report mismatches, incorrect payments and unreconciled cash flows record income and expenditure to meet statutory requirements calculate liabilities for tax including completing Business Activity Statements provide financial business recommendations apply knowledge of relevant legislation and regulations perform double entry bookkeeping and accrual accounting identify the key provisions of legislation, regulation and codes of practice relevant to financial operations describe the techniques used for forecasting and analysis identify the options, methods and practices for deductions, benefits and depreciations TRISON BUSINESS COLLEGE 13

14 BSBADM409 Coordinate business resources This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use. It applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. determine resource requirements acquire and allocate resources monitor and report on resource allocation and usage monitor resource usage maintain records of resource requirements and usage calculate costs and expenditures in relation to use and maintenance of business resources acquire and allocate physical resources and services to team members consult and communicate with individuals and teams about acquiring and using resources monitor, review and report on resource use acquisition, allocation, use and procedures follow organisational policies and procedures in relation to business resource acquisition and monitoring describe the functions of business equipment used in an organisation and identify common faults identify organisational policies, plans and procedures in relation to business resource acquisition and monitoring BSBINN301 Promote innovation in a team environment This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel. TRISON BUSINESS COLLEGE 14

15 create opportunities to maximise innovation within the team organise and agree effective ways of working support and guide colleagues reflect on how the team is working apply practices that promote innovation within a team including: o modelling open and respectful communications o contributing to the make-up and rules of the team o planning and scheduling of activities o reflecting on activities, feedback and challenges to identity improvement options encourage others to contribute to innovation in the team implement improvements and communicate about them explain what innovation is, the different types of innovation and the benefits of innovation describe the internal and external factors that contribute to a team becoming and remaining innovative including: o team characteristics o the role of group dynamics and diversity o broader environmental factors explain how activities can encourage or hinder innovation in a team including: o allocation of time and activities o modelling behaviour o rewards and recognition o communications o feedback BSBMKG413 Promote products and service This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation s products and services. It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. plan promotional activities coordinate promotional activities TRISON BUSINESS COLLEGE 15

16 review and report on promotional activities identify the context for the promotional activities including: o relevant legislation/regulations o organisation s goals, objectives, systems, policies and procedures o budget and timelines o marketing needs and, if defined, marketing plans o objectives of the promotional activities consult with relevant stakeholders to plan promotional activities to meet objectives, budget and timelines coordinate promotional activities including: o allocation of personnel, roles and responsibilities o sourcing other resources and promotional products as appropriate o use of networks and relationships analyse feedback and data to evaluate the effectiveness of planning processes and promotional activities and make recommendations on future directions of promotional activities outline the legislative and regulatory context of the organisation as relevant to the marketing plan outline the planning processes for organising promotional activities explain the organisation s marketing objectives and how they support the overall business objectives explain how common promotional activities could be used to support the marketing objectives with reference to o advertising o client functions o employee functions o media announcements o product launches o web pages BSBMKG414 Undertake marketing activities This unit describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. It is a foundation unit covering general and basic marketing and promotional activities that do not require detailed or complex planning or implementation. TRISON BUSINESS COLLEGE 16

17 It applies to people with no previous experience in marketing. It could be undertaken as part of a broader role of a person in a small enterprise, or as part of a marketing plan for a larger enterprise. research marketing information plan marketing activities implement marketing activities review marketing activities research marketing practices of the organisation plan and implement a marketing activity record activities and processes used in marketing activity review effectiveness of marketing plan describe basic foundations of marketing practices describe organisational policies and procedures on marketing outline specific product knowledge related to products and services being marketed BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements This unit describes the skills and knowledge required to implement and monitor an organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others. TRISON BUSINESS COLLEGE 17

18 provide information to the work team about WHS policies and procedures implement and monitor participation arrangements for managing WHS implement and monitor organisational procedures for providing WHS training implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks implement and monitor organisational procedures for maintaining WHS records for the team explain clearly and accurately to work team the relevant work health and safety (WHS) information including: o WHS legislative and organisational requirements o identified hazards and outcomes of risk assessment and control ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language implement and monitor procedures according to organisational and legislative WHS requirements including: o consultation and communications to enable team members to participate in managing WHS risks and hazards o identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs o identifying, reporting and taking action on WHS hazards and risks o identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response o reporting on the cost of WHS training o keeping WHS records o analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area outline the organisational standards, policies and procedures that relate to own work role outline team responsibilities and duties and their relationship to individual responsibilities and duties. summarise conflict resolution technique outline the legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace identify key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area explain organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting TRISON BUSINESS COLLEGE 18

19 explain the importance of effective consultation mechanisms in managing health and safety risks in the workplace explain how the hierarchy of control applies in the work area BSBREL401 Establish networks This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers. It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others. develop and maintain business networks establish and maintain business relationships promote the relationship identify and use networking opportunities maintain records of relevant contacts use written and verbal communication skills to establish, cultivate and promote professional business relationships use feedback to improve promotional activities list and describe strategies for establishing and maintaining business relationships identify relevant networks, organisations, agencies, associations or individuals describe the principles and techniques needed to negotiate positive outcomes explain client or organisational policies, plans and procedures relevant to business relationships outline methods for obtaining feedback on promotional activities TRISON BUSINESS COLLEGE 19

20 BSBRES401 Analyse and present research information This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports. It applies to individuals who are required to apply their broad knowledge of the work environment to analysis and research tasks, evaluate information from a variety of sources and apply solutions to a range of unpredictable problems. gather and organise information research and analyse information present information identify or confirm research requirements and objectives gather, organise and present workplace information and data update, modify, maintain and store information maintain and handle data and documents systematically and securely prepare and produce reports including: o recommendations based on the analysis of information o clear and justified assumptions and conclusions o use of efficient, valid and reliable methods use Boolean operators and other search tools analyse, evaluate and interpret data to support organisational activities explain organisational systems for recordkeeping/filing, including security procedures identify organisational policies and procedures and legal and ethical obligations relating to workplace information explain concepts related to research and analysis including reliability and validity give examples of techniques for data analysis and how they are applied explain research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively TRISON BUSINESS COLLEGE 20

21 BSBADM407 Administer projects This unit describes skills and knowledge required to perform the activities associated with the administrative aspects of a project, such as measurement, monitoring, reporting, and winding up the project on completion. It applies to individuals who work under the supervision of an experienced project manager. plan project administration coordinate project administration finalise and review project administration Prepare a project scope, schedule and budget which includes a clear communication strategy with reference to all legislative and organisational requirements Coordinate a project according to predetermined timeframes and available resources including the production and maintenance of accurate records Review and measure outcomes for the project on completion identify legislation that may affect aspects of project administration summarise relevant organisational policies and procedures for project administration outline project planning tools explain budgeting strategies used for projects identify techniques for project planning and setting milestones BSBEBU401 Review and maintain a website This unit describes the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website. It applies to individuals who have knowledge of the relationship between a website and the core functions of an organisation. They also have working knowledge and skills to perform basic updates to website content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility. review website content and use TRISON BUSINESS COLLEGE 21

22 update website carry out non-technical site maintenance identify and review knowledge of key provisions of relevant legislation, regulations, and standards and codes of practice that may affect aspects of business operations explain basic principles of website design and maintenance outline online security issues computers and office equipment industry software packages documentation relating to analysis and strategies/policies for implementation BSBRSK401 Identify risk and apply risk management processes This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role. It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation. identify risks analyse and evaluate risks treat risks monitor and review effectiveness of risk treatments identify risks consult with relevant stakeholders to analyse and evaluate risks identify and evaluate control measures develop and implement treatment plans for own area or responsibility TRISON BUSINESS COLLEGE 22

23 refer risks that are beyond own area of responsibility to others maintain risk management documentation outline techniques for identifying and evaluating risks outline organisational policies, procedures or processes for risk management give examples of areas where risks are commonly identified in an organisation outline the purpose and key elements of current risk management standards outline the legislative and regulatory context of the organisation in relation to risk management describe auditing requirements relating to risk management BSBSUS301 Implement and monitor environmentally sustainable work practices This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools. investigate current practices in relation to resource usage set targets for improvements implement performance improvement strategies monitor performance analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes plan and organise work group activities to: o measure current resource usage TRISON BUSINESS COLLEGE 23

24 o solve problems and generate ideas for improvements o evaluate and implement strategies to improve resource usage o plan, implement and integrate improvements into operations o meet environmental requirements apply continuous improvement approach to sustainability performance apply change management techniques to support sustainability performance analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes plan and organise work group activities to: o measure current resource usage o solve problems and generate ideas for improvements o evaluate and implement strategies to improve resource usage o plan, implement and integrate improvements into operations o meet environmental requirements apply continuous improvement approach to sustainability performance o apply change management techniques to support sustainability performance TRISON BUSINESS COLLEGE 24

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