BSB Business Services Training Package TRAINING PACKAGE Version 1.1 WA NOMINAL HOURS GUIDE

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1 BSB Business Services Training Package TRAINING PACKAGE Version 1.1 WA NOMINAL HOURS GUIDE Updated 16 September 2015 Page 1

2 Introduction This Guide has been generated to enable the stakeholders in the business services industry in Western Australia to participate in the managed implementation of the National BSB Business Services Training Package. This Guide is designed to aid Registered Training Organisations (RTOs) to convert from existing Training Package qualifications to new Training Package qualifications within the scope of their training delivery. The Guide should be read in conjunction with the endorsed components of the Training Package Version 1.0 of the BSB Business Services Training Package was released by Training.Gov.Au (TGA) on the 25 March 2015 Version 1.1 of the BSB: Business Services Training Package was released by Training.Gov.Au (TGA) on the9 April 2015 Transition Arrangements Registered Training Organisations (RTOs) are required to deliver Training Package qualifications within 12 months of the release date of the Training Package on to Training.gov.au (TGA). Students currently enrolled in an existing version of the Training Package qualification should be permitted to complete the program they enrolled in initially, unless the move to the related qualification from a Training Package can be made without disadvantage to a student. hours are the hours of training notionally required to achieve the outcomes of units of competency. hours are identified for nationally endorsed qualifications. hours may vary for a qualification depending on the selection of units of competency. In Western Australia, nominal hours are used as a mechanism for funding allocation. Contact Details Training Sector Services 1 Prospect Place West Perth WA 6005 Phone: (08) Page 2

3 Qualifications and The following table provides a summary of the qualifications and nominal hours in version 1 of the BSB Business Services Training Package. National Code BSB10115 Certificate I in Business 1 BSB20115 Certificate II in Business 325 BSB20215 Certificate II in Customer Engagement 385 BSB115 Certificate III in Business 420 BSB215 Certificate III in Customer Engagement 385 BSB315 Certificate III in Micro Business Operations 380 BSB415 Certificate III in Business Administration 420 BSB515 Certificate III in Business Administration (International Education) 485 BSB615 Certificate III in International Trade 390 BSB715 Certificate III in Work Health and Safety 5 BSB815 Certificate III in Recordkeeping 375 BSB915 Certificate III in Business Administration (Education) 0 BSB31015 Certificate III in Business Administration (Legal) 370 BSB31115 Certificate III in Business Administration (Medical) 425 BSB115 Certificate IV in Advertising 4 BSB215 Certificate IV in Business 515 BSB315 Certificate IV in Customer Engagement 585 BSB415 Certificate IV in Small Business Management 420 BSB515 Certificate IV in Business Administration 5 BSB615 Certificate IV in Business Sales 410 BSB715 Certificate IV in Franchising 410 BSB915 Certificate IV in Governance 420 BSB41015 Certificate IV in Human Resources 415 BSB41115 Certificate IV in International Trade 4 BSB41315 Certificate IV in Marketing 4 BSB41415 Certificate IV in Work Health and Safety 470 BSB41515 Certificate IV in Project Management Practice 3 BSB41615 Certificate IV in Purchasing 420 BSB41715 Certificate IV in Recordkeeping 415 BSB41915 Certificate IV in Business (Governance) 5 BSB42015 Certificate IV in Leadership and Management 460 BSB42215 Certificate IV in Legal Services 620 BSB115 Diploma of Advertising 0 BSB215 Diploma of Business 5 BSB315 Diploma of Customer Engagement 5 Page 3

4 National Code BSB415 Diploma of Business Administration 415 BSB515 Diploma of Franchising 380 BSB615 Diploma of Human Resources Management 5 BSB715 Diploma of Business (Governance) 610 BSB815 Diploma of International Business 370 BSB51215 Diploma of Marketing 390 BSB51315 Diploma of Work Health and Safety 4 BSB51415 Diploma of Project Management 5 BSB51515 Diploma of Purchasing 5 BSB51615 Diploma of Quality Auditing 355 BSB51715 Diploma of Recordkeeping 360 BSB51915 Diploma of Leadership and Management 665 BSB52015 Diploma of Conveyancing 625 BSB52215 Diploma of Legal Services 480 BSB60115 Advanced Diploma of Advertising 5 BSB60215 Advanced Diploma of Business 4 BSB60515 Advanced Diploma of Marketing 460 BSB60615 Advanced Diploma of Work Health and Safety 460 BSB60815 Advanced Diploma of Recordkeeping 4 BSB60915 Advanced Diploma of Management (Human Resources) 410 BSB61015 Advanced Diploma of Leadership and Management 720 BSB61115 Advanced Diploma of Conveyancing 935 BSB61215 Advanced Diploma of Program Management 625 BSB80215 Graduate Diploma of Strategic Leadership 6 BSB80315 Graduate Certificate in Leadership Diversity 290 BSB80415 Graduate Diploma of Portfolio Management 590 Page 4

5 Units of Competency and The following table provides a summary of the units of competency and nominal hours in version 1 of the BSB Business Services Training Package National Code BSBADM101 Use business equipment and resources 20 BSBADM1 Produce texts from shorthand notes 100 BSBADM2 Produce texts from notes BSBADM3 Produce texts from audio transcription BSBADM7 Organise schedules 20 BSBADM311 Maintain business resources 20 BSBADM1 Produce complex texts from shorthand notes BSBADM5 Organise meetings BSBADM6 Organise business travel 20 BSBADM7 Administer projects BSBADM9 Coordinate business resources 20 BSBADM411 Produce complex texts from audio transcription 60 BSBADM2 Manage meetings BSBADM3 Plan and manage conferences 60 BSBADM4 Plan and implement administrative systems 60 BSBADM6 Manage business document design and development BSBADV2 Conduct pre-campaign testing 80 BSBADV3 Monitor advertising production 80 BSBADV4 Schedule advertisements BSBADV5 Perform media calculations BSBADV6 Buy and monitor media BSBADV7 Apply media analysis and processing tools BSBADV8 Review advertising media options BSBADV3 Coordinate advertising research 60 BSBADV7 Develop a media plan 60 BSBADV9 Create mass print media advertisements 80 BSBADV510 Create mass electronic media advertisements 80 BSBADV602 Develop an advertising campaign 80 BSBADV603 Manage advertising production 60 BSBADV604 Execute an advertising campaign 80 BSBADV605 Evaluate campaign effectiveness 60 BSBATSIC411 Communicate with the community BSBATSIC412 Maintain and protect cultural values in the organisation 60 BSBATSIC511 Plan and conduct a community meeting 60 BSBATSIL8 Manage a board meeting BSBATSIL411 Undertake the roles and responsibilities of a board member Page 5

6 BSBATSIL412 Participate effectively as a board member BSBATSIL413 Review and apply the constitution BSBATSIL3 Manage conflict 60 BSBATSIL510 Appoint and work with a manager BSBATSIL511 Lead the organisation s strategic planning cycle BSBATSIL512 Be a leader in the community 60 BSBATSIM412 Implement a businesslike approach BSBATSIM414 Oversee the organisation's annual budget BSBATSIM416 Oversee organisational planning BSBATSIM417 Implement organisational plans BSBATSIM418 Oversee financial management BSBATSIM419 Contribute to the development and implementation of organisational plans BSBATSIM420 Oversee asset management BSBATSIM421 Support a positive and culturally appropriate workplace culture BSBATSIM5 Control organisational finances 100 BSBATSIM6 Develop employment policies BSBATSIM511 Develop enterprise opportunities BSBATSIM514 Recruit and induct staff BSBATSIW416 Obtain and manage consultancy services 80 BSBATSIW417 Select and use technology BSBATSIW514 Represent your organisation BSBATSIW515 Secure funding BSBAUD2 Participate in a quality audit 35 BSBAUD1 Initiate a quality audit BSBAUD3 Lead a quality audit 45 BSBAUD4 Report on a quality audit BSBCMM101 Apply basic communication skills BSBCMM201 Communicate in the workplace BSBCMM1 Process customer complaints 20 BSBCMM1 Make a presentation BSBCMM2 Implement effective communication strategies BSBCMM1 Develop and nurture relationships BSBCNV1 Take instructions in relation to a transaction 80 BSBCNV2 Read and interpret a legal document and provide advice 70 BSBCNV3 Analyse and interpret legal requirements for a transaction 45 BSBCNV4 Prepare legal documents 70 BSBCNV5 Finalise the conveyancing transaction BSBCNV6 Establish and manage a trust account BSBCNV601 Identify and conduct searches BSBCOM1 Organise and monitor the operation of compliance management system Page 6

7 BSBCOM2 Implement processes for the management of a breach in compliance requirements BSBCOM3 Provide education and training on compliance requirements and systems BSBCOM4 Promote and liaise on compliance requirements, systems and related issues BSBCOM5 Promote compliance with legislation BSBCOM6 Conduct work within a compliance framework BSBCOM1 Identify and interpret compliance requirements 20 BSBCOM2 Evaluate and review compliance 25 BSBCOM3 Develop processes for the management of breaches in compliance requirements BSBCOM601 Research compliance requirements and issues BSBCOM602 Develop and create compliance requirements BSBCOM603 Plan and establish compliance management systems BSBCON1 Work effectively in a business continuity context BSBCON601 Develop and maintain business continuity plans BSBCON801 Establish and review the business continuity management framework and strategies BSBCRT101 Apply critical thinking techniques 20 BSBCRT1 Develop and extend critical and creative thinking skills BSBCRT1 Articulate, present and debate ideas BSBCRT2 Collaborate in a creative process BSBCRT3 Explore the history and social impact of creativity BSBCRT1 Originate and develop concepts BSBCRT601 Research and apply concepts and theories of creativity 65 BSBCUE203 Conduct customer engagement 100 BSBCUE204 Collect data BSBCUE205 Prepare for work in a customer engagement environment BSBCUE1 Use multiple information systems BSBCUE2 Deploy customer service field staff 25 BSBCUE3 Conduct a telemarketing campaign BSBCUE4 Provide sales solutions to customers BSBCUE5 Process credit applications BSBCUE6 Process complex accounts BSBCUE7 Work effectively in customer engagement 35 BSBCUE8 Conduct outbound customer engagement 20 BSBCUE9 Develop product and service knowledge for customer engagement operation BSBCUE3 Schedule customer engagement activity 20 BSBCUE4 Collect, analyse and record information BSBCUE5 Survey stakeholders to gather and record information BSBCUE6 Run a multicentre 70 Page 7

8 BSBCUE7 Administer customer engagement technology 25 BSBCUE1 Develop business continuity strategy 1 BSBCUE2 Establish a multicentre BSBCUE3 Manage data interrogation 35 BSBCUE4 Integrate customer engagement within the organisation 80 BSBCUE601 Optimise customer engagement operations 80 BSBCUE602 Manage customer engagement information 80 BSBCUE603 Design and launch new customer engagement facilities 80 BSBCUE604 Develop and maintain a service level strategy 80 BSBCUE605 Develop and maintain a customer engagement marketing strategy 80 BSBCUE606 Forecast and plan using customer engagement traffic information analysis 80 BSBCUE607 Manage customer engagement centre staffing 80 BSBCUE608 Manage customer engagement operational costs 80 BSBCUS201 Deliver a service to customers BSBCUS1 Deliver and monitor a service to customers BSBCUS1 Coordinate implementation of customer service strategies BSBCUS2 Address customer needs BSBCUS3 Implement customer service standards BSBCUS1 Manage quality customer service BSBDES201 Follow a design process BSBDES202 Evaluate the nature of design in a specific industry context BSBDES1 Explore the use of colour BSBDES2 Explore and apply the creative design process to 2D forms BSBDES3 Explore and apply the creative design process to 3D forms BSBDES4 Source and apply design industry knowledge 20 BSBDES5 Source and apply information on the history and theory of design 65 BSBDES1 Generate design solutions 60 BSBDES2 Interpret and respond to a design brief 20 BSBDES3 Develop and extend design skills and practice BSBDES1 Implement design solutions 60 BSBDES2 Establish, negotiate and refine a design brief 65 BSBDES601 Manage design realisation BSBDES602 Research global design trends BSBDES801 Research and apply design theory BSBDIV1 Work effectively with diversity 20 BSBDIV1 Manage diversity in the workplace 20 BSBDIV601 Develop and implement diversity policy BSBDIV801 Conduct strategic diversity workforce planning 70 BSBDIV802 Conduct strategic planning for diversity learning practices 70 BSBDIV803 Develop cross cultural communication and negotiation strategies 80 Page 8

9 BSBEBU1 Review and maintain a website 60 BSBEBU1 Investigate and design e-business solutions BSBEBU2 Implement e-business solutions 20 BSBEDU1 Assist with monitoring compliance in international education services BSBEDU2 Assist in resolution of issues and incidents in an international education environment BSBEDU3 Assist with the provision of international education information BSBEDU4 Assist with the provision of pastoral care services to international students BSBEDU5 Assist with international education events and programs BSBEMS1 Develop and implement business development strategies to expand client base BSBEMS2 Develop and implement strategies to source and assess candidates BSBEMS3 Develop and provide employment management services to candidates BSBEMS4 Manage the recruitment process for client organisations BSBFIA1 Maintain financial records 60 BSBFIA2 Process payroll BSBFIA3 Process accounts payable and receivable BSBFIA4 Maintain a general ledger BSBFIA1 Prepare financial reports BSBFIA2 Report on financial activity BSBFIA1 Report on finances related to international business BSBFIM1 Manage budgets and financial plans BSBFIM2 Manage payroll BSBFIM601 Manage finances 80 BSBFIM801 Manage financial resources 80 BSBFLM3 Contribute to effective workplace relationships BSBFLM5 Support operational plan BSBFLM6 Provide workplace information and resourcing plans BSBFLM9 Support continuous improvement systems and processes BSBFLM311 Support a workplace learning environment BSBFLM312 Contribute to team effectiveness BSBFLM313 Apply language, literacy and numeracy to support others in the workplace 25 BSBFLM314 Mentor others in the workplace to support their language, literacy and numeracy skill development BSBFRA1 Work within a franchise BSBFRA1 Manage compliance with franchisee obligations and legislative requirements BSBFRA2 Establish a franchise BSBFRA3 Manage relationship with franchisor BSBFRA4 Manage a multiple-site franchise BSBFRA1 Establish a franchise operation BSBFRA2 Manage a franchise operation 25 Page 9

10 BSBFRA3 Manage establishment of new sites or regions BSBFRA4 Manage relationships with franchisees BSBFRA5 Manage closure of a franchise 70 BSBGOV1 Implement board member responsibilities BSBGOV2 Work within organisational structure BSBGOV3 Analyse financial reports and budgets BSBHRM3 Support performance management process BSBHRM4 Review human resource functions BSBHRM5 Support the recruitment, selection and induction of staff 45 BSBHRM1 Manage human resource services 60 BSBHRM2 Manage human resource management information systems 60 BSBHRM5 Manage remuneration and employee benefits 60 BSBHRM6 Manage recruitment selection and induction processes 60 BSBHRM7 Manage separation or termination 60 BSBHRM9 Manage rehabilitation or return to work programs BSBHRM510 Manage mediation processes 60 BSBHRM511 Manage expatriate staff BSBHRM512 Develop and manage performance management processes 60 BSBHRM513 Manage workforce planning 60 BSBHRM602 Manage human resources strategic planning BSBHRM604 Manage employee relations 60 BSBIND201 Work effectively in a business environment 20 BSBIND1 Work effectively in an educational environment BSBIND2 Work effectively in the international education services industry BSBINM201 Process and maintain workplace information 20 BSBINM202 Handle mail 15 BSBINM1 Organise workplace information 20 BSBINM2 Utilise a knowledge management system 20 BSBINM3 Handle receipt and despatch of information 20 BSBINM1 Implement workplace information system BSBINM1 Manage an information or knowledge management system BSBINM601 Manage knowledge and information 60 BSBINN201 Contribute to workplace innovation 20 BSBINN1 Promote innovation in a team environment BSBINN1 Establish systems that support innovation BSBINN2 Build and sustain an innovative work environment BSBINN601 Lead and manage organisational change BSBINN801 Lead innovative thinking and practice 80 BSBINT1 Apply knowledge of the international trade environment to complete work BSBINT2 Apply knowledge of legislation relevant to international trade to complete Page 10

11 work BSBINT3 Organise the importing and exporting of goods BSBINT4 Assist in the international transfer of services 20 BSBINT5 Prepare business documents for the international trade of goods BSBINT6 Apply knowledge of international finance and insurance to complete work requirements BSBINT1 Research international business opportunities BSBINT5 Apply knowledge of import and export international conventions, laws and finance BSBINT7 Prepare business advice on export Free-on-Board Value BSBINT8 Prepare business advice on the taxes and duties for international trade transactions BSBINT9 Plan for international trade BSBIPR1 Comply with organisational requirements for protection and use of intellectual property BSBIPR1 Use and respect copyright BSBIPR2 Protect and use new inventions and innovations BSBIPR3 Protect and use brands and business identity BSBIPR4 Protect and use innovative designs BSBIPR5 Protect and use intangible assets in small business BSBIPR1 Manage intellectual property to protect and grow business BSBIPR601 Develop and implement strategies for intellectual property management 60 BSBITA1 Design databases BSBITA601 Configure and optimise customer contact technology 80 BSBITB1 Establish and maintain a workgroup computer network BSBITB801 Implement advanced electronic technologies 80 BSBITS1 Maintain business technology BSBITU101 Operate a personal computer 20 BSBITU102 Develop keyboard skills BSBITU201 Produce simple word processed documents BSBITU202 Create and use spreadsheets 20 BSBITU203 Communicate electronically 20 BSBITU1 Create and use databases 20 BSBITU2 Create electronic presentations 20 BSBITU3 Design and produce text documents BSBITU4 Produce spreadsheets 25 BSBITU5 Conduct online transactions 20 BSBITU6 Design and produce business documents 60 BSBITU7 Develop keyboarding speed and accuracy BSBITU9 Produce desktop published documents BSBITU1 Design and develop complex text documents 70 BSBITU2 Develop and use complex spreadsheets 60 Page 11

12 BSBITU4 Produce complex desktop published documents BSBLDR1 Communicate effectively as a workplace leader 35 BSBLDR2 Lead effective workplace relationships BSBLDR3 Lead team effectiveness BSBLDR4 Lead a diverse workforce 45 BSBLDR1 Develop and use emotional intelligence 55 BSBLDR2 Lead and manage effective workplace relationships 45 BSBLDR3 Communicate with influence 55 BSBLDR4 Implement diversity in the workplace 55 BSBLDR801 Lead personal and strategic transformation 80 BSBLDR802 Lead the strategic planning process for an organisation 90 BSBLDR803 Develop and cultivate collaborative partnerships and relationships BSBLDR804 Influence and shape diversity management 70 BSBLDR805 Lead and influence change 70 BSBLDR806 Lead and influence ethical practice 70 BSBLED101 Plan skills development 20 BSBLED1 Undertake e-learning BSBLED1 Develop teams and individuals BSBLED1 Develop a workplace learning environment BSBLED2 Manage programs that promote personal effectiveness BSBLED3 Maintain and enhance professional practice BSBLED802 Lead learning strategy implementation 80 BSBLED803 Implement improved learning practice 60 BSBLED804 Review enterprise e-learning systems and solutions implementation 80 BSBLED805 Plan and implement a mentoring program 80 BSBLED806 Plan and implement a coaching strategy 60 BSBLED807 Establish career development services 80 BSBLED808 Conduct a career development session BSBLED809 Identify and communicate trends in career development 60 BSBLED810 Develop human capital 80 BSBLEG1 Apply knowledge of the legal system to complete tasks 60 BSBLEG2 Carry out search of the public record 20 BSBLEG3 Deliver court documentation 10 BSBLEG4 Apply the principles of confidentiality and security within the legal environment BSBLEG5 Use legal terminology in order to carry out tasks BSBLEG6 Maintain records for time and disbursements in a legal practice 10 BSBLEG8 Assist in prioritising and planning activities in a legal practice 10 BSBLEG3 Maintain trust accounts BSBLEG413 Identify and apply the legal framework 10 Page 12

13 BSBLEG414 Establish and maintain a file in legal services BSBLEG415 Apply the principles of contract law 60 BSBLEG416 Apply the principles of the law of torts 60 BSBLEG417 Apply the principles of evidence law 60 BSBLEG418 Produce complex legal documents 80 BSBLEG510 Apply legal principles in family law matters 60 BSBLEG511 Apply legal principles in criminal law matters 60 BSBLEG512 Apply legal principles in property law matters 60 BSBLEG513 Apply legal principles in corporation law matters 60 BSBLEG514 Assist with civil procedure 60 BSBLEG515 Apply legal principles in wills and probate matters 60 BSBMED1 Interpret and apply medical terminology appropriately BSBMED2 Prepare and process medical accounts BSBMED3 Maintain patient records BSBMED4 Assist in controlling stocks and supplies 20 BSBMED5 Apply the principles of confidentiality, privacy and security within the medical environment BSBMED1 Manage patient recordkeeping system BSBMGT1 Show leadership in the workplace BSBMGT2 Implement operational plan BSBMGT3 Implement continuous improvement BSBMGT4 Lead and facilitate off-site staff BSBMGT5 Provide personal leadership BSBMGT6 Plan and monitor continuous improvement BSBMGT7 Apply digital solutions to work processes 45 BSBMGT2 Manage people performance BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan BSBMGT518 Develop organisation policy 55 BSBMGT519 Incorporate digital solutions into plans and practices 55 BSBMGT520 Plan and manage the flexible workforce 55 BSBMGT521 Plan, implement and review a quality assurance program 65 BSBMGT605 Provide leadership across the organisation 60 BSBMGT608 Manage innovation and continuous improvement 60 BSBMGT615 Contribute to organisation development 60 BSBMGT616 Develop and implement strategic plans 60 BSBMGT617 Develop and implement a business plan 60 BSBMGT618 Develop an engagement centre business plan 80 BSBMGT619 Identify and implement business innovation 70 BSBMGT621 Design and manage the enterprise quality management system Page 13

14 BSBMGT622 Manage resources 70 BSBMGT623 Monitor corporate governance activities 45 BSBMGT624 Develop and implement corporate social responsibility 45 BSBMGT801 Direct the development of a knowledge management strategy for a business BSBMGT802 Lead design and review of enterprise systems 65 BSBMGT803 Use financial and economic information for strategic decision making 90 BSBMKG1 Profile the market BSBMKG2 Analyse consumer behaviour for specific markets BSBMKG8 Conduct market research BSBMKG9 Design direct response offers 60 BSBMKG410 Test direct marketing activities BSBMKG411 Analyse direct marketing databases BSBMKG412 Conduct e-marketing communications BSBMKG413 Promote products and services 20 BSBMKG414 Undertake marketing activities BSBMKG415 Research international markets BSBMKG416 Market goods and services internationally BSBMKG1 Identify and evaluate marketing opportunities BSBMKG2 Establish and adjust the marketing mix BSBMKG6 Plan market research BSBMKG7 Interpret market trends and developments BSBMKG8 Plan direct marketing activities BSBMKG9 Implement and monitor direct marketing activities BSBMKG510 Plan e-marketing communications BSBMKG511 Analyse data from international markets BSBMKG512 Forecast international market and business needs BSBMKG513 Promote products and services to international markets BSBMKG514 Implement and monitor marketing activities BSBMKG515 Conduct a marketing audit BSBMKG516 Profile international markets BSBMKG517 Analyse consumer behaviour for specific international markets BSBMKG518 Plan and implement services marketing BSBMKG519 Plan and implement business-to-business marketing BSBMKG520 Manage compliance within the marketing legislative framework BSBMKG521 Plan and implement sponsorship and event marketing BSBMKG522 Plan measurement of marketing effectiveness BSBMKG523 Design and develop an integrated marketing communication plan 80 BSBMKG603 Manage the marketing process BSBMKG605 Evaluate international marketing opportunities Page 14

15 BSBMKG606 Manage international marketing programs 60 BSBMKG607 Manage market research 60 BSBMKG608 Develop organisational marketing objectives 60 BSBMKG609 Develop a marketing plan BSBMKG610 Develop, implement and monitor a marketing campaign 80 BSBMKG611 Manage measurement of marketing effectiveness BSBPMG9 Apply project scope management techniques BSBPMG410 Apply project time management techniques BSBPMG411 Apply project quality management techniques BSBPMG412 Apply project cost management techniques BSBPMG413 Apply project human resources management approaches BSBPMG414 Apply project information management and communications techniques BSBPMG415 Apply project risk management techniques BSBPMG416 Apply project procurement procedures BSBPMG417 Apply project life cycle management processes BSBPMG418 Apply project stakeholder engagement techniques BSBPMG511 Manage project scope BSBPMG512 Manage project time BSBPMG513 Manage project quality BSBPMG514 Manage project cost BSBPMG515 Manage project human resources BSBPMG516 Manage project information and communication BSBPMG517 Manage project risk BSBPMG518 Manage project procurement BSBPMG519 Manage project stakeholder engagement BSBPMG520 Manage project governance 20 BSBPMG521 Manage project integration BSBPMG522 Undertake project work 45 BSBPMG601 Direct the integration of projects BSBPMG602 Direct the scope of a project program BSBPMG603 Direct time management of a project program BSBPMG604 Direct cost management of a project program BSBPMG605 Direct quality management of a project program BSBPMG606 Direct human resources management of a project program BSBPMG607 Direct communications management of a project program BSBPMG609 Direct procurement and contracting for a project program BSBPMG610 Enable program execution 45 BSBPMG611 Facilitate stakeholder engagement 35 BSBPMG612 Implement program governance 55 BSBPMG613 Manage benefits 35 Page 15

16 BSBPMG614 Engage in collaborative alliances 45 BSBPMG615 Manage program delivery 55 BSBPMG616 Manage program risk BSBPMG617 Provide leadership for the program 65 BSBPMG801 Prioritise projects and programs 70 BSBPMG802 Select and balance the portfolio 90 BSBPMG803 Manage and review portfolio performance 70 BSBPMG804 Govern the portfolio 90 BSBPMG805 Lead the portfolio 55 BSBPMG806 Manage portfolio communications and change 70 BSBPMG807 Manage portfolio resources 80 BSBPMG808 Manage portfolio risk 55 BSBPRO1 Recommend products and services 20 BSBPRO1 Develop product knowledge 20 BSBPUB1 Develop and apply knowledge of public relations industry 80 BSBPUB2 Develop public relations campaigns BSBPUB3 Develop public relations documents BSBPUB1 Manage the public relations publication process 45 BSBPUB2 Develop and manage complex public relations campaigns BSBPUB3 Manage fundraising and sponsorship activities BSBPUB4 Develop and implement crisis management plans BSBPUR1 Purchase goods and services BSBPUR1 Plan purchasing BSBPUR2 Negotiate contracts BSBPUR3 Conduct international purchasing BSBPUR1 Develop, implement and review purchasing strategies BSBPUR2 Manage supplier relationships BSBPUR3 Manage international purchasing 60 BSBPUR4 Manage a supply chain BSBREL1 Establish networks BSBREL2 Build client relationships and business networks BSBREL3 Implement international client relationship strategies BSBREL1 Build international client relationships BSBREL2 Build international business networks BSBRES1 Analyse and present research information BSBRES4 Research legal information using primary sources BSBRES2 Research legal information using secondary sources BSBRES801 Initiate and lead applied research 1 BSBRKG1 Control records BSBRKG2 Undertake disposal 25 Page 16

17 BSBRKG3 Retrieve information from records BSBRKG4 Maintain business records BSBRKG5 Review recordkeeping functions 20 BSBRKG1 Review the status of a record BSBRKG2 Provide information from and about records BSBRKG3 Set up a business or records system for a small business BSBRKG4 Monitor and maintain records in an online environment BSBRKG2 Manage and monitor business or records systems 45 BSBRKG5 Document or reconstruct a business or records system 45 BSBRKG6 Develop and maintain terminology and classification schemes BSBRKG601 Define recordkeeping framework BSBRKG603 Prepare a functional analysis for an organisation 60 BSBRKG604 Determine security and access rules and procedures 60 BSBRKG605 Determine records requirements to document a function 60 BSBRKG606 Design a records retention and disposal schedule BSBRKG607 Document and monitor the record creating context 60 BSBRKG608 Plan management of records over time 60 BSBRSK1 Identify risk and apply risk management processes BSBRSK1 Manage risk BSBSLS7 Identify and plan sales prospects BSBSLS8 Present, secure and support sales solutions BSBSLS1 Develop a sales plan 70 BSBSLS2 Lead and manage a sales team BSBSMB201 Identify suitability for micro business 20 BSBSMB1 Investigate micro business opportunities BSBSMB2 Develop a micro business proposal BSBSMB3 Organise finances for the micro business BSBSMB4 Determine resource requirements for the micro business BSBSMB5 Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB6 Plan a home based business 25 BSBSMB7 Set up information and communications technology for the micro business 20 BSBSMB8 Improve energy efficiency in micro or small business operations BSBSMB1 Establish legal and risk management requirements of small business BSBSMB2 Plan small business finances BSBSMB3 Market the small business BSBSMB4 Undertake small business planning BSBSMB5 Monitor and manage small business operations BSBSMB6 Manage small business finances BSBSMB7 Manage a small team 45 Page 17

18 BSBSMB8 Manage personal, family, cultural and business obligations BSBSMB9 Build and maintain relationships with small business stakeholders 20 BSBSMB410 Review and implement energy efficiency in business operations BSBSMB411 Manage specialist external advisory services 55 BSBSMB412 Introduce cloud computing into business operations 45 BSBSUS201 Participate in environmentally sustainable work practices 10 BSBSUS1 Implement and monitor environmentally sustainable work practices BSBSUS1 Develop workplace policy and procedures for sustainability BSBWHS201 Contribute to health and safety of self and others 15 BSBWHS1 Maintain workplace safety 20 BSBWHS2 Apply knowledge of WHS legislation in the workplace BSBWHS3 Participate in WHS hazard identification, risk assessment and risk control BSBWHS4 Participate effectively in WHS communication and consultation processes BSBWHS5 Contribute to WHS issue resolution 20 BSBWHS1 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWHS2 Assist with compliance with WHS laws BSBWHS3 Contribute to implementing and maintaining WHS consultation and participation processes BSBWHS4 Contribute to WHS hazard identification, risk assessment and risk control BSBWHS5 Contribute to implementing and maintaining WHS management systems BSBWHS6 Assist with responding to incidents BSBWHS7 Assist with claims management, rehabilitation and return-to-work programs BSBWHS8 Assist with effective WHS management of contractors BSBWHS9 Assist with workplace monitoring processes BSBWHS410 Contribute to work-related health and safety measures and initiatives 15 BSBWHS1 Ensure a safe workplace BSBWHS2 Manage effective WHS consultation and participation processes BSBWHS3 Contribute to the systematic management of WHS risk BSBWHS4 Manage WHS risks BSBWHS5 Investigate WHS incidents 60 BSBWHS6 Contribute to developing, implementing and maintaining WHS management systems BSBWHS7 Contribute to managing WHS information systems BSBWHS8 Manage WHS hazards associated with plant BSBWHS9 Facilitate the development and use of WHS risk management tools BSBWHS510 Contribute to implementing emergency procedures BSBWHS601 Apply legislative frameworks for WHS BSBWHS602 Facilitate WHS activities BSBWHS603 Implement WHS risk management BSBWHS604 Evaluate the WHS performance of organisations Page 18

19 BSBWHS605 Develop, implement and maintain WHS management systems 60 BSBWHS606 Conduct a WHS audit 60 BSBWHS607 Apply ergonomics to manage WHS risks BSBWHS608 Assist with applying occupational hygiene to manage WHS risks BSBWHS609 Advise on the application of safe design principles to control WHS risks BSBWOR201 Manage personal stress in the workplace BSBWOR202 Organise and complete daily work activities 15 BSBWOR203 Work effectively with others 20 BSBWOR204 Use business technology BSBWOR1 Organise personal work priorities and development BSBWOR2 Work effectively as an off-site worker BSBWOR3 Manage stress in the workplace 60 BSBWOR4 Develop work priorities BSBWOR1 Manage personal work priorities and professional development BSBWOR2 Lead and manage team effectiveness BSBWRK9 Prepare for and participate in dispute resolution BSBWRK411 Support employee and industrial relations procedures BSBWRK510 Manage employee relations 60 BSBWRT1 Write simple documents BSBWRT1 Write complex documents BSBWRT1 Write persuasive copy Page 19

20 Mapping Qualifications The following table provides an overview of the qualifications from Version 1 which replace qualifications from the existing version of the BSB07 Business Services and FNS10 Financial Services Training Packages National Code BSB07 and FNS10 Current Qualification E / NE National Code BSB Replacement Qualification BSB10112 Certificate I in Business 1 E BSB10115 Certificate I in Business 1 BSB20112 Certificate II in Business 325 E BSB20115 Certificate II in Business 325 BSB20211 Certificate II in Customer Contact 385 E BSB20215 Certificate II in Customer Engagement 385 BSB112 Certificate III in Business 420 E BSB115 Certificate III in Business 420 BSB211 Certificate III in Customer Contact 385 E BSB215 Certificate III in Customer Engagement 385 BSB7 Certificate III in Micro Business Operations 380 E BSB315 Certificate III in Micro Business Operations 380 BSB412 Certificate III in Business Administration 420 E BSB415 Certificate III in Business Administration 420 BSB7 Certificate III in Business Administration(International Education) 485 E BSB515 Certificate III in Business Administration (International Education) BSB612 Certificate III in International Trade 390 E BSB615 Certificate III in International Trade 390 BSB712 Certificate III in Work Health and Safety 5 E BSB715 Certificate III in Work Health and Safety 5 BSB807 Certificate III in Recordkeeping 375 E BSB815 Certificate III in Recordkeeping 375 BSB912 Certificate III in Business Administration (Education) 0 E BSB915 Certificate III in Business Administration (Education) BSB31012 Certificate III in Business Administration (Legal) 370 E BSB31015 Certificate III in Business Administration (Legal) 370 BSB31112 Certificate III in Business Administration (Medical) 425 E BSB31115 Certificate III in Business Administration (Medical) 425 BSB107 Certificate IV in Advertising 4 E BSB115 Certificate IV in Advertising 4 BSB212 Certificate IV in Business 515 E BSB215 Certificate IV in Business 515 BSB312 Certificate IV in Customer Contact 585 E BSB315 Certificate IV in Customer Engagement 585 BSB7 Certificate IV in Small Business Management 420 E BSB415 Certificate IV in Small Business Management 420 BSB7 Certificate IV in Business Administration 5 E BSB515 Certificate IV in Business Administration Page 20

21 National Code BSB07 and FNS10 Current Qualification E / NE National Code BSB Replacement Qualification BSB610 Certificate IV in Business Sales 410 E BSB615 Certificate IV in Business Sales 410 BSB707 Certificate IV in Franchising 410 E BSB715 Certificate IV in Franchising 410 BSB907 Certificate IV in Governance 420 E BSB915 Certificate IV in Governance 420 BSB41013 Certificate IV in Human Resources 415 E BSB41015 Certificate IV in Human Resources 415 BSB41107 Certificate IV in International Trade 4 E BSB41115 Certificate IV in International Trade 4 BSB417 Certificate IV in Marketing 4 E BSB41315 Certificate IV in Marketing 4 BSB41412 Certificate IV in Work Health and Safety 470 E BSB41415 Certificate IV in Work Health and Safety 470 BSB41513 Certificate IV in Project Management Practice 3 E BSB41515 Certificate IV in Project Management Practice 3 BSB41607 Certificate IV in Purchasing 420 E BSB41615 Certificate IV in Purchasing 420 BSB41707 Certificate IV in Recordkeeping 415 E BSB41715 Certificate IV in Recordkeeping 415 BSB41910 Certificate IV in Business (Governance) 5 E BSB41915 Certificate IV in Business (Governance) 5 BSB812 Certificate IV in Frontline Management 380 NE BSB42015 Certificate IV in Leadership and Management 460 BSB110 Certificate IV in Legal Services 620 E BSB42215 Certificate IV in Legal Services 620 BSB107 Diploma of Advertising 0 E BSB115 Diploma of Advertising 0 BSB207 Diploma of Business 5 E BSB215 Diploma of Business 5 BSB311 Diploma of Customer Contact 5 E BSB315 Diploma of Customer Engagement 5 BSB7 Diploma of Business Administration 415 E BSB415 Diploma of Business Administration 415 BSB7 Diploma of Franchising 380 E BSB515 Diploma of Franchising 380 BSB613 Diploma of Human Resources Management 5 E BSB615 Diploma of Human Resources Management 5 BSB710 Diploma of Business (Governance) 610 E BSB715 Diploma of Business (Governance) 610 BSB807 Diploma of International Business 370 E BSB815 Diploma of International Business 370 BSB51207 Diploma of Marketing 390 E BSB51215 Diploma of Marketing 390 BSB51312 Diploma of Work Health and Safety 4 E BSB51315 Diploma of Work Health and Safety 4 BSB51413 Diploma of Project Management 5 E BSB51415 Diploma of Project Management 5 Page 21

22 National Code BSB07 and FNS10 Current Qualification E / NE National Code BSB Replacement Qualification BSB517 Diploma of Purchasing 5 E BSB51515 Diploma of Purchasing 5 BSB51607 Diploma of Quality Auditing 355 E BSB51615 Diploma of Quality Auditing 355 BSB51707 Diploma of Recordkeeping 360 E BSB51715 Diploma of Recordkeeping 360 BSB51107 Diploma of Management 420 NE BSB51915 Diploma of Leadership and Management 665 FNS411 Diploma of Conveyancing 625 E BSB52015 Diploma of Conveyancing 625 BSB110 Diploma of Legal Services 480 E BSB52215 Diploma of Legal Services 480 BSB60110 Advanced Diploma of Advertising 5 E BSB60115 Advanced Diploma of Advertising 5 BSB60207 Advanced Diploma of Business 4 E BSB60215 Advanced Diploma of Business 4 BSB607 Advanced Diploma of Marketing 460 E BSB60515 Advanced Diploma of Marketing 460 BSB60612 Advanced Diploma of Work Health and Safety 460 E BSB60615 Advanced Diploma of Work Health and Safety 460 BSB60807 Advanced Diploma of Recordkeeping 4 E BSB60815 Advanced Diploma of Recordkeeping 4 BSB60907 Advanced Diploma of Management (Human Resources) 410 E BSB60915 BSB607 Advanced Diploma of Management 0 NE BSB61015 Advanced Diploma of Management (Human Resources) Advanced Diploma of Leadership and Management FNS60311 Advanced Diploma of Conveyancing 935 E BSB61115 Advanced Diploma of Conveyancing 935 BSB60707 Advanced Diploma of Project Management 4 NE BSB61215 Advanced Diploma of Program Management BSB80215 Graduate Diploma of Strategic Leadership 6 BSB80315 Graduate Certificate in Leadership Diversity 290 BSB80415 Graduate Diploma of Portfolio Management 590 Page 22

23 Mapping Units of Competency The following table provides an overview of the units of competency from Version 1.0 which replace units of competency from the existing version of the BSB Business Services and Financial Services Training Packages National Code E / NE National Code BSBADM101A Use business equipment and resources 20 E BSBADM101 Use business equipment and resources 20 BSBADM1B Produce texts from shorthand notes 100 E BSBADM1 Produce texts from shorthand notes 100 BSBADM2B Produce texts from notes E BSBADM2 Produce texts from notes BSBADM3B Produce texts from audio transcription E BSBADM3 Produce texts from audio transcription BSBADM7B Organise schedules 20 E BSBADM7 Organise schedules 20 BSBADM311A Maintain business resources 20 E BSBADM311 Maintain business resources 20 BSBADM1B Produce complex texts from shorthand notes E BSBADM1 Produce complex texts from shorthand notes BSBADM5B Organise meetings E BSBADM5 Organise meetings BSBADM6B Organise business travel 20 E BSBADM6 Organise business travel 20 BSBADM7B Administer projects E BSBADM7 Administer projects BSBADM9A Coordinate business resources 20 E BSBADM9 Coordinate business resources 20 BSBADM411A Produce complex texts from audio transcription 60 E BSBADM411 Produce complex texts from audio transcription 60 BSBADM2B Manage meetings E BSBADM2 Manage meetings BSBADM3B Plan and manage conferences 60 E BSBADM3 Plan and manage conferences 60 BSBADM4B Plan or review administrative systems 60 E BSBADM4 Plan and implement administrative systems 60 BSBADM6B Manage business document design and development E BSBADM6 Manage business document design and development BSBADV2B Conduct pre campaign testing 80 E BSBADV2 Conduct pre-campaign testing 80 BSBADV3B Monitor advertising production 80 E BSBADV3 Monitor advertising production 80 BSBADV4B Schedule advertisements E BSBADV4 Schedule advertisements Page 23

24 E / NE National Code BSBADV5A Perform media calculations E BSBADV5 Perform media calculations BSBADV6A Buy and monitor media E BSBADV6 Buy and monitor media BSBADV7A Apply media analysis and processing tools E BSBADV7 Apply media analysis and processing tools BSBADV8A Review advertising media options E BSBADV8 Review advertising media options BSBADV3B Coordinate advertising research 60 E BSBADV3 Coordinate advertising research 60 BSBADV7B Develop a media plan 60 E BSBADV7 Develop a media plan 60 BSBADV9A Create mass print media advertisements 80 E BSBADV9 Create mass print media advertisements 80 BSBADV510A Create mass electronic media advertisements 80 E BSBADV510 Create mass electronic media advertisements 80 BSBADV602B Develop an advertising campaign 80 E BSBADV602 Develop an advertising campaign 80 BSBADV603B Manage advertising production 60 E BSBADV603 Manage advertising production 60 BSBADV604B Execute an advertising campaign 80 E BSBADV604 Execute an advertising campaign 80 BSBADV605B Evaluate campaign effectiveness 60 E BSBADV605 Evaluate campaign effectiveness 60 BSBATSIC411C Communicate with the community E BSBATSIC411 Communicate with the community BSBATSIC412A Maintain and protect cultural values in the organisation 60 E BSBATSIC412 Maintain and protect cultural values in the organisation BSBATSIC511A Plan and conduct a community meeting 60 E BSBATSIC511 Plan and conduct a community meeting 60 BSBATSIL8C Manage a board meeting E BSBATSIL8 Manage a board meeting BSBATSIL411A Undertake the roles and responsibilities of a board member E BSBATSIL411 Undertake the roles and responsibilities of a board member BSBATSIL412A Participate effectively as a board member E BSBATSIL412 Participate effectively as a board member BSBATSIL413A Review and apply the constitution E BSBATSIL413 Review and apply the constitution BSBATSIL3C Manage conflict 60 E BSBATSIL3 Manage conflict 60 BSBATSIL510A Appoint and work with a manager E BSBATSIL510 Appoint and work with a manager BSBATSIL511A Lead the organisation's strategic planning cycle E BSBATSIL511 Lead the organisation s strategic planning cycle 60 Page 24

25 E / NE National Code BSBATSIL512A Be a leader in the community 60 E BSBATSIL512 Be a leader in the community 60 BSBATSIM412B Implement a business like approach E BSBATSIM412 Implement a businesslike approach BSBATSIM414C Oversee the organisation's annual budget E BSBATSIM414 Oversee the organisation's annual budget BSBATSIM416A Oversee organisational planning E BSBATSIM416 Oversee organisational planning BSBATSIM417A Implement organisational plans E BSBATSIM417 Implement organisational plans BSBATSIM418A Oversee financial management E BSBATSIM418 Oversee financial management BSBATSIM419A Contribute to the development and implementation of organisational policies E BSBATSIM419 Contribute to the development and implementation of organisational plans BSBATSIM420A Oversee asset management E BSBATSIM420 Oversee asset management BSBATSIM421A Support a positive and culturally appropriate workplace culture E BSBATSIM421 Support a positive and culturally appropriate workplace culture BSBATSIM5C Control organisational finances 100 E BSBATSIM5 Control organisational finances 100 BSBATSIM6C Develop employment policies E BSBATSIM6 Develop employment policies BSBATSIM511C Develop enterprise opportunities E BSBATSIM511 Develop enterprise opportunities BSBATSIM514A Recruit and induct staff E BSBATSIM514 Recruit and induct staff BSBATSIW416C Obtain and manage consultancy services 80 E BSBATSIW416 Obtain and manage consultancy services 80 BSBATSIW417C Select and use technology E BSBATSIW417 Select and use technology BSBATSIW514C Represent your organisation E BSBATSIW514 Represent your organisation BSBATSIW515C Secure funding E BSBATSIW515 Secure funding BSBAUD2B Participate in a quality audit 35 E BSBAUD2 Participate in a quality audit 35 BSBAUD1B Initiate a quality audit E BSBAUD1 Initiate a quality audit BSBAUD3B Lead a quality audit 45 E BSBAUD3 Lead a quality audit 45 BSBAUD4B Report on a quality audit E BSBAUD4 Report on a quality audit BSBCMM101A Apply basic communication skills E BSBCMM101 Apply basic communication skills BSBCMM201A Communicate in the workplace E BSBCMM201 Communicate in the workplace Page 25

26 E / NE National Code BSBCMM1B Process customer complaints 20 E BSBCMM1 Process customer complaints 20 BSBCMM1A Make a presentation E BSBCMM1 Make a presentation BSBCMM2A Implement effective communication strategies E BSBCMM2 Implement effective communication strategies BSBCMM1A Develop and nurture relationships E BSBCMM1 Develop and nurture relationships FNSCNV1 Take instructions in relation to a transaction 80 E BSBCNV1 Take instructions in relation to a transaction 80 FNSCNV2 FNSCNV3 Read and interpret a legal document and provide advice Analyse and interpret legal requirements for a transaction E E BSBCNV2 BSBCNV3 Read and interpret a legal document and provide advice Analyse and interpret legal requirements for a transaction FNSCNV4 Prepare legal documents 70 E BSBCNV4 Prepare legal documents 70 FNSCNV5 Finalise the conveyancing transaction E BSBCNV5 Finalise the conveyancing transaction FNSCNV6 Establish and manage a trust account E BSBCNV6 Establish and manage a trust account FNSCNV601 Identify and conduct searches E BSBCNV601 Identify and conduct searches BSBCOM1B BSBCOM2B BSBCOM3B BSBCOM4B Organise and monitor the operation of compliance management system Implement processes for the management of a breach in compliance requirements Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues E BSBCOM1 E BSBCOM2 E BSBCOM3 E BSBCOM4 Organise and monitor the operation of compliance management system Implement processes for the management of a breach in compliance requirements Provide education and training on compliance requirements and systems Promote and liaise on compliance requirements, systems and related issues BSBCOM5A Promote compliance with legislation E BSBCOM5 Promote compliance with legislation BSBCOM6A Conduct work within a compliance framework E BSBCOM6 Conduct work within a compliance framework BSBCOM1B Identify and interpret compliance requirements 20 E BSBCOM1 Identify and interpret compliance requirements 20 BSBCOM2B Evaluate and review compliance 25 E BSBCOM2 Evaluate and review compliance 25 BSBCOM3B Develop processes for the management of breaches in compliance requirements E BSBCOM3 Develop processes for the management of breaches in compliance requirements Page 26

27 E / NE National Code BSBCOM601B Research compliance requirements and issues E BSBCOM601 Research compliance requirements and issues BSBCOM602B Develop and create compliance requirements E BSBCOM602 Develop and create compliance requirements BSBCOM603C Plan and establish compliance management systems E BSBCOM603 BSBCON1A Work effectively in a business continuity context E BSBCON1 BSBCON601A Develop and maintain business continuity plans E BSBCON601 BSBCON601B Develop and maintain business continuity plans E BSBCON601 BSBCON701A Establish and review the business continuity management framework and strategies 70 E BSBCON801 Plan and establish compliance management systems Work effectively in a business continuity context Develop and maintain business continuity plans Develop and maintain business continuity plans Establish and review the business continuity management framework and strategies BSBCRT101A Apply critical thinking techniques 20 E BSBCRT101 Apply critical thinking techniques 20 BSBCRT1A Develop and extend critical and creative thinking skills E BSBCRT1 Develop and extend critical and creative thinking skills BSBCRT1A Articulate, present and debate ideas E BSBCRT1 Articulate, present and debate ideas BSBCRT2A Collaborate in a creative process E BSBCRT2 Collaborate in a creative process BSBCRT3A Explore the history and social impact of creativity E BSBCRT3 Explore the history and social impact of creativity BSBCRT1A Originate and develop concepts E BSBCRT1 Originate and develop concepts BSBCRT601A Research and apply concepts and theories of creativity 65 E BSBCRT601 Research and apply concepts and theories of creativity BSBCCO203A Conduct customer contact 100 E BSBCUE203 Conduct customer engagement 100 BSBCCO204A Collect data E BSBCUE204 Collect data BSBCCO205A Prepare for work in a customer contact environment E BSBCUE205 Prepare for work in a customer engagement environment BSBCCO1B Use multiple information systems E BSBCUE1 Use multiple information systems BSBCCO2B Deploy customer service field staff 25 E BSBCUE2 Deploy customer service field staff Page 27

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