Our resources support quality training. Catalogue December 2015

Transcription

1 Our resources support quality training Catalogue December 2015 Updated 1 December 2015

2 Contents Vocational training resources 3 Qualifications we support 3 Skill sets we support 9 Individual units of competency 14 Agriculture, Horticulture and Conservation and Land Management 14 Automotive Industry Retail, Service and Repair 15 Basic Education 16 Beauty Training 18 Business Services 19 Community Services 53 Financial Services 78 Food Processing 84 Foundation Skills 85 Health 87 Information and Communications 92 Property Services 98 Retail Services 101 Tourism, Travel and Hospitality 106 Transport and Logistics 112 Training and Education 119 Workshop based resources with PowerPoint presentation 120 Certificate IV in Frontline Management BSB Certificate IV in Training and Assessment TAE Professional development resources 122 How to Order 129 Trading terms and conditions 131 Copyright 132

3 Vocational training resources 3 Qualifications we support Our vast range of training and assessment support resources covers 15 training packages and over 230 qualifications from Certificate 1 to Diploma level. For a detailed listing of qualifications and the core and elective units we support visit: BUSINESS SERVICES BSB10115 Certificate I in Business BSB40915 Certificate IV in Governance BSB20115 Certificate II in Business BSB41015 Certificate IV in Human Resources BSB20215 Certificate II in Customer Engagement BSB41315 Certificate IV in Marketing BSB30115 Certificate III in Business BSB41415 Certificate IV in Work Health and Safety BSB30215 Certificate III in Customer Engagement BSB41515 Certificate IV in Project Management Practice BSB30315 Certificate III in Micro Business Operations BSB41615 Certificate IV in Purchasing BSB30415 Certificate III in Business Administration BSB41715 Certificate IV in Recordkeeping BSB30715 Certificate III in Work Health and Safety BSB42015 Certificate IV in Leadership and Management BSB30815 Certificate III in Recordkeeping BSB42615 Certificate IV in New Small Business BSB30915 Certificate III in Business Administration (Education) BSB50215 Diploma of Business BSB31015 Certificate III in Business Administration (Legal) BSB50415 Diploma of Business Administration BSB31115 Certificate III in Business Administration (Medical) BSB50515 Diploma of Franchising BSB40215 Certificate IV in Business BSB50615 Diploma of Human Resources Management BSB40315 Certificate IV in Customer Engagement BSB51315 Diploma of Work Health and Safety BSB40415 Certificate IV in Small Business Management BSB51415 Diploma of Project Management BSB40515 Certificate IV in Business Administration BSB51615 Diploma of Quality Auditing BSB40615 Certificate IV in Business Sales BSB51915 Diploma of Leadership and Management BSB40715 Certificate IV in Franchising

4 Vocational training resources 4 COMMUNITY SERVICES CHC10108 Certificate I in Work Preparation (Community Services) CHC40113 Certificate IV in School Age Education and Care CHC10212 Certificate I in Active Volunteering CHC40212 Certificate IV in Home and Community Care CHC14015 Certificate I in Active Volunteering CHC40213 Certificate IV in Education Support CHC20112 Certificate II in Community Services CHC40312 Certificate IV in Disability CHC20212 Certificate II in Active Volunteering CHC40313 CHC22015 Certificate II in Community Services CHC40412 Certificate IV in Child, Youth and Family Intervention Certificate IV in Alcohol and Other Drugs CHC24015 Certificate II in Active Volunteering CHC40413 Certificate IV in Youth Work CHC30112 Certificate III in Community Services Work CHC40512 Certificate IV in Mental Health CHC30113 Certificate III in Early Childhood Education and Care CHC40513 Certificate IV in Youth Justice CHC30212 Certificate III in Aged Care CHC40608 Certificate IV in Leisure and Health CHC30213 Certificate III in Education Support CHC40708 Certificate IV in Community Services Work CHC30312 Certificate III in Home and Community Care CHC40808 Certificate IV in Community Development CHC30408 Certificate III in Disability CHC40912 Certificate IV in Social Housing CHC30512 Certificate III in Social Housing CHC41012 Certificate IV in Community Services Advocacy CHC30612 Certificate III in Active Volunteering CHC41112 Certificate IV in Pastoral Care CHC30712 Certificate III in Children s Services CHC41212 Certificate IV Children's Services (OSHC) CHC30812 Certificate III in Education Support CHC41412 CHC30912 Certificate III in Employment Services CHC41512 CHC32015 Certificate III in Community Services CHC41612 Certificate IV in Child, Youth and Family Intervention (residential and out of home care) Certificate IV in Child, Youth and Family Intervention (Child Protection) Certificate IV in Child, Youth and Family Intervention (Family Support) CHC33015 Certificate III in Individual Support CHC41712 Certificate IV in Education Support CHC34015 Certificate III in Active Volunteering CHC41812 Certificate IV in Youth Work CHC40108 Certificate IV in Aged Care CHC41912 Certificate IV in Youth Justice

5 Vocational training resources 5 COMMUNITY SERVICES CHC42012 Certificate IV in Employment Services CHC50412 Diploma of Community Services (Alcohol, other drugs and mental health) CHC42015 Certificate IV in Community Services CHC50413 Diploma of Youth Work CHC42112 Certificate IV in Career Development CHC50512 Diploma of Leisure and Health CHC42115 Certificate IV in Community Development CHC50612 Diploma of Community Services Work CHC42215 Certificate IV in Social Housing CHC50708 Diploma of Community Development CHC42315 Certificate IV in Chaplaincy and Pastoral Care CHC50812 Diploma of Social Housing CHC42512 Certificate IV in Community Services (Information, advice and referral) CHC50908 Diploma of Children s Services (Early Childhood education and care) CHC42712 Certificate IV in Volunteer Program Coordination CHC51008 Diploma of Children s Services (OSHC) CHC43115 Certificate IV in Disability CHC51208 Diploma of Child, Youth and Family Intervention CHC43215 Certificate IV in Alcohol and Other Drugs CHC51308 Diploma of Education Support CHC43315 Certificate IV in Mental Health CHC51408 Diploma of Youth Work CHC43415 Certificate IV in Leisure and Health CHC51612 Diploma of Employment Services CHC43515 Certificate IV in Mental Health Peer Work CHC52008 Diploma of Community Services (Case Management) CHC44015 Certificate IV in Coordination of volunteer programs CHC52015 Diploma of Community Services CHC50108 Diploma of Disability CHC52115 Diploma of Community Development CHC50113 Diploma of Early Childhood Education and Care CHC52212 Diploma of Community Services Coordination CHC50212 Diploma of Community Services (Alcohol and other drugs) CHC53215 Diploma of Alcohol and Other Drugs CHC50213 Diploma of School Age Education and Care CHC53315 Diploma of Mental Health CHC50312 Diploma of Community Services (Mental Health) CHC53415 Diploma of Leisure and Health CHC50313 Diploma of Child, Youth and Family Intervention

6 Vocational training resources 6 BASIC EDUCATION 40650SA Certificate I in Education and Skills Development 40650SA 40625SA Certificate II in Education and Skills Development 40625SA FINANCIAL SERVICES FNS10115 Certificate I in Financial Services FNS40215 Certificate IV in Bookkeeping FNS20115 Certificate II in Financial Services FNS40615 Certificate IV in Accounting FNS30115 Certificate III in Financial Services FNS41815 Certificate IV in Financial Services FNS30315 Certificate III in Accounts Administration FNS50215 Diploma in Accounting FOUNDATION SERVICES FSK10113 Certificate I in Access to Vocational Pathways FSK20113 Certificate II in Skills for Work and Vocational Pathways FSK10213 Certificate I in Skills for Vocational Pathways INFORMATION & COMMUNICATIONS ICT10115 Certificate I in Information, Digital Media and Technology ICT30115 Certificate III in Information, Digital Media and Technology ICT20115 Certificate II in Information, Digital Media and Technology

7 Vocational training resources 7 HEALTH SERVICES HLT21212 Certificate II in Health Support Services HLT37315 Certificate III in Health Administration HLT32412 Certificate III in Allied Health Assistance HLT40412 Certificate IV in Health Supervision HLT32512 Certificate III Health Services Assistance HLT42512 Certificate IV in Allied Health Assistance HLT32812 Certificate III in Health Support Services HLT43012 Certificate IV in Dental Assisting HLT32912 Certificate III in Health Administration HLT43015 Certificate IV in Allied Health Assistance HLT33015 Certificate III in Allied Health Assistance HLT43212 Certificate IV in Health Administration HLT33112 Certificate III in Basic Health Care HLT47315 Certificate IV in Health Administration HLT33115 Certificate III in Health Services Assistance PROPERTY SERVICES CPP10211 Certificate I in Cleaning Operations CPP31011 Certificate III in Cleaning Operations CPP20611 Certificate II in Cleaning Operations CPP41011 Certificate IV in Cleaning Management RETAIL SERVICES SIR10112 Certificate I in Retail Services SIR30312 Certificate III in Retail Supervision SIR20212 Certificate II in Retail Services SIR30412 Certificate III in Business to Business Sales SIR20312 Certificate II in Retail Fast Food SIR40212 Certificate IV in Retail Management SIR30212 Certificate III in Retail Operations SIR50112 Diploma of Retail Management

8 Vocational training resources 8 TOURISM, TRAVEL AND HOSPITALITY SIT10213 Certificate I in Hospitality SIT31312 Certificate III in Travel SIT20112 Certificate II in Tourism SIT40212 Certificate IV in Travel and Tourism SIT20213 Certificate II in Hospitality SIT40313 Certificate IV in Hospitality SIT20312 Certificate II in Kitchen Operations SIT40413 Certificate IV in Commercial Cookery SIT30112 Certificate III in Tourism SIT40812 Certificate IV in Holiday Parks and Resorts SIT30612 Certificate III in Events SIT50112 Diploma of Travel and Tourism SIT30713 Certificate III in Hospitality SIT50212 Diploma of Events SIT30813 Certificate III in Commercial Cookery SIT50313 Diploma of Hospitality SIT31013 Certificate III in Catering Operations SIT50412 Diploma of Holiday Parks and Resorts TRANSPORT AND LOGISTICS TLIPC110 Certificate I in Transport and Logistics (Pathways) TLI21810 Certificate II in Logistics TLI10410 Certificate I in Transport and Logistics (Rail Operations) TLI30410 Certificate III in Transport and Logistics (Rail Operations) TLI11210 Certificate I in Warehousing Operations TLI31310 Certificate III in International Freight Forwarding (Operator) TLI11310 Certificate I in Logistics TLI31610 Certificate III in Warehousing Operations TLI20410 Certificate II in Transport and Logistics (Rail Operations) TLI32410 Certificate III in Logistics TLI21413 Certificate II in Stevedoring TLI41810 Certificate IV in Warehousing Operations TLI21610 Certificate II in Warehousing Operations TLI42010 Certificate IV in Logistics TLI21710 Certificate II in Road Transport Yard Operations (Freight Handler) TRAINING AND EDUCATION TAE40110 Certificate IV in Training and Assessment

9 Vocational training resources 9 Skill sets we support Our vast range of training and assessment support resources covers 10 training packages and 95 skill sets. For a detailed listing of the skill sets we support visit: BUSINESS SERVICES BSBSS00001 Aspiring Supervisor BSBSS00034 Basic Customer Engagement BSBSS00002 Basic Contact Centre Operations BSBSS00038 Franchising BSBSS00006 Franchising BSBSS00039 Governance Induction BSBSS00007 Governance Induction BSBSS00043 Key Management BSBSS00011 Key Management BSBSS00044 Key Recordkeeping BSBSS00012 Key Recordkeeping BSBSS00050 Small Business Financial Management BSBSS00018 Small Business Financial Management BSBSS00054 Small Business Marketing BSBSS00022 Small Business Marketing BSBSS00055 Small Business Operations Preparatory BSBSS00023 Small Business Operations Preparatory BSBSS00056 Small Business Preparatory BSBSS00024 Small Business Preparatory BSBSS00063 Team Leader BSBSS00033 Aspiring Supervisor

10 Vocational training resources 10 COMMUNITY SERVICES CHCSS00001 Alcohol and other drugs CHCSS00027 High support and complex care disability work CHCSS00003 Basic foot care community services focus CHCSS00028 Homelessness support work CHCSS00004 Basic foot care health focus CHCSS00029 CHCSS00005 Career development practice CHCSS00030 Leisure and recreation planning and delivery Leisure and recreation program support CHCSS00006 Case management CHCSS00031 Literacy and numeracy tutor CHCSS00007 Chronic disease self management CHCSS00032 Literacy tutor CHCSS00008 Community sector team leadership CHCSS00035 Medication assistance CHCSS00009 Dementia support planning and coordination CHCSS00036 Mental health peer leadership CHCSS00010 Dementia support service delivery CHCSS00037 Mental health including recognise individuals at risk CHCSS00013 Disability work active support of clients with a disability CHCSS00038 Mental health including respond to risk of suicide CHCSS00014 Disability work behaviour support CHCSS00039 Middle childhood development CHCSS00015 Disability work disability advocacy CHCSS00040 Numeracy tutor CHCSS00016 Disability work disability support in employment CHCSS00048 Orientation for managers new to the community sector CHCSS00017 Disability work people with a disability who are older CHCSS00049 Palliative approach plan and provide care CHCSS00018 Education support work CHCSS00050 Palliative approach provide support CHCSS00019 Employment services service coordination CHCSS00051 Pastoral care CHCSS00020 Employment services service delivery CHCSS00053 Quality systems for aged and community care sector CHCSS00021 Family support services work (Qld) coordination CHCSS00054 Social housing work CHCSS00022 Family support services work (Qld) provide support CHCSS00055 Suicide bereavement support CHCSS00023 Financial literacy education CHCSS00056 Workforce Planning CHCSS00026 High support and complex care aged care CHCSS00057 Working with families

11 Vocational training resources 11 COMMUNITY SERVICES CHCSS00058 Education support work CHCSS00074 Child Protection CHCSS00059 Middle childhood CHCSS00075 Chronic Disease Self-Management CHCSS00060 Early childhood CHCSS00077 Financial Literacy Education CHCSS00061 Family support services work - provide support CHCSS00078 High Support and Complex Care Aged Care CHCSS00062 Family support services work - coordination CHCSS00079 Homelessness Support Work CHCSS00063 Working with families CHCSS00080 Induction to Leisure and Health CHCSS00065 Workforce Planning CHCSS00081 Induction to Disability CHCSS00066 Client-oriented service delivery CHCSS00082 Lead and Mentor CHCSS00067 Administer and Monitor Medication CHCSS00084 Lead and support colleagues CHCSS00069 Advocacy CHCSS00085 Pastoral and Spiritual Care CHCSS00070 Assist Clients with Medication CHCSS00087 Risk Management CHCSS00071 Basic Foot Care CHCSS00088 Induction CHCSS00072 Building Inclusive Practices in Early Childhood Education and Care CHCSS00094 High Support and Complex Care Disability CHCSS00073 Case Management FINANCIAL SERVICES FNSSS00001 BAS Agent Registration FNSSS00004 BAS Agent Registration HEALTH SERVICES HLTSS00013 Food safety supervision for community services and health industries

12 Vocational training resources 12 INFORMATION & COMMUNICATIONS ICTSS00044 Computing and Application Fundamentals ICTSS00046 Digital Literacy - ecitizen ICTSS00045 Computing Fundamentals ICTSS00047 Digital Literacy PROPERTY SERVICES CPPSS00014 CPPSS00016 Develop and Implement Environmentally Sustainable Cleaning Programs Implement Environmentally Sustainable Cleaning Programs CPPSS00028 Perform Environmentally Sustainable Cleaning Operations RETAIL SERVICES SIRSS00001 Coaching and Mentoring SIRSS00009 Human Resources Management SIRSS00004 Management SIRSS00011 Stock Control SIRSS00006 Operations TOURISM, TRAVEL AND HOSPITALITY SITSS00006 Airfare Construction SITSS00018 Hospitality Compliance SITSS00008 Business Management SITSS00019 Housekeeping SITSS00009 Customer Service SITSS00020 Licenced Travel Agency SITSS00010 Customer Service Management SITSS00021 Mentoring and Supervision SITSS00011 Espresso Machine Operation SITSS00024 Responsible Service of Alcohol SITSS00012 Essential Business Skills for a Restaurant Manager SITSS00027 Visitor Information Services SITSS00013 Event Coordination SITSS00028 Sustainable Hospitality and Restaurant Operations SITSS00016 Food Handling SITSS00032 Supervision of Apprentices SITSS00017 Food Safety Supervision SITSS00033 Understanding Basic Financial Concepts

13 Vocational training resources 13 TRANSPORT AND LOGISTICS TLISS00009 Driving Instructor TLISS00084 Stevedoring Operation Induction and Safety TLISS00022 International Freight Forwarding TLISS00087 Stevedoring Team Leader TLISS00070 Mentoring TLISS00091 Stevedoring Equipment Operations/ Specialised Load Shifting TRAINING AND EDUCATION TAESS00001 Assessor TAESS00006 Workplace supervisor TAESS00003 Enterprise trainer and assessor TAESS00007 Enterprise Trainer - Presenting TAESS00004 Enterprise trainer TAESS00008 Enterprise Trainer - Mentoring TAESS00005 Sustainable practice

14 Vocational training resources 14 Individual units of competency Our vocational resources support Registered Training Organisations deliver accredited training. Each resource is available as a Participant Guide (PG) with companion Trainer / assessor manual (TAM). Each resource is designed as a self-paced learning material that can also be used for distance or classroom based delivery. AGRICULTURE, HORTICULTURE AND CONSERVATION AND LAND MANAGEMENT AHCBUS301A Use hand held e-business tools AHCCCF411A Develop approaches to include cultural and human diversity AHCMER301A Process customer complaints AHCMER303A Sell products and services AHCMER401A Coordinate customer service and network activities AHCOHS301A Contribute to OHS processes AHCOHS401A AHCWRK209A AHCWRK313A Maintain occupational health and safety (OHS) processes Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices

15 Vocational training resources 15 AUTOMOTIVE INDUSTRY RETAIL, SERVICE AND REPAIR AURAAA2001 Work in an automotive administration environment AURA254280A AURACA3003 Build customer relations AURAEA4004 Manage environmental compliance in an automotive workplace AURC472082A AURAFA2004 Solve routine problems in an automotive workplace AURAFA2005 Write routine texts in an automotive workplace AURAKA3002 Adapt work processes to new technologies AURAMA3004 Maintain business image AURC252327A AURC251179A AURC361101A AURC363337A AURAMA4005 Manage complex customer issues AURAQA2001 Contribute to quality work outcomes AURAQA3003 Maintain quality systems AURC261314A AURC361337A

16 Vocational training resources 16 BASIC EDUCATION UNIT TITLE COLOUR B&W Everyday job search skills Everyday learning skills Everyday money skills Everyday number skills Everyday reading skills Everyday skills for starting work Everyday skills for using digital technology at work Everyday skills for using tables, graphs and charts Everyday spatial skills Everyday verbal communication skills Everyday writing skills

17 Vocational training resources 17 BASIC EDUCATION UNIT CODE TITLE COLOUR B&W CAADY Write simple applications for employment CAADZ Prepare for job selection processes CAAEW Negotiate a learning plan CAAEX Assemble an assessment portfolio CAAEY Consolidate verbal/signed communication skills CAAEZ Consolidate spatial skills CAAFA Consolidate number skills CAAFB Consolidate reading skills CAAFC Consolidate writing skills CAAFD Use online resources safely NYSA Read texts independently NYSB Write texts independently NYSC Communicate effectively NYSD Develop and implement a learning plan NYSF Apply basic mathematical skills in consumer settings NYSG Using basic mathematical operations NYSX Planning a future career NYTH Engage with a range of texts of some complexity for employment purposes PXMC Becoming job ready QLD191CAL03A Perform calculations with large numbers, fractions, decimals and percentages

18 Vocational training resources 18 BASIC EDUCATION UNIT CODE TITLE UNIT PRICE QLD191LGS03A Develop, experiment with and apply learning strategies QLD191MLG03A Plan, implement and adjust strategies to achieve learning goals VU20009 Participate in job seeking activities VU21297 Develop and document a learning plan and portfolio with guidance VU21323 Develop and document a learning plan and portfolio BEAUTY TRAINING SIBXPSM502A Manage treatment services and sales delivery SIBXPSM503A Promote a personal services business WRHSM502B

19 Vocational training resources 19 BUSINESS SERVICES BSBADM101 Use business equipment and resources BSBADM301 Produce texts from shorthand notes BSBADM302 Produce texts from notes BSBADM303 Produce texts from audio transcription BSBADM307 Organise schedules BSBADM311 Maintain business resources BSBADM405 Organise meetings BSBADM406 Organise business travel BSBADM407 Administer projects BSBADM409 Coordinate business resources BSBADM502 Manage meetings BSBADM503 Plan and manage conferences BSBADM504 Plan and implement administrative systems BSBADM101A BSBADM301B BSBADM302B BSBADM303B BSBADM307B BSBADM311A BSBADM405B BSBADM406B BSBADM407B BSBADM409A BSBADM502B BSBADM503B BSBADM504B BSBADM506 Manage business document design and development BSBADM506B BSBADV404 Schedule advertisements BSBADV404B BSBADV507 Develop a media plan BSBAUD402 Participate in a quality audit BSBAUD501 Initiate a quality audit BSBAUD503 Lead a quality audit BSBAUD504 Report on a quality audit BSBAUD402B BSBAUD501B BSBAUD503B BSBAUD504B

20 Vocational training resources 20 BUSINESS SERVICES BSBCMM101 Apply basic communication skills BSBCMM201 Communicate in the workplace BSBCMM301 Process customer complaints BSBCMM401 Make a presentation BSBCMM401 Make a presentation Using PowerPoint 2013 BSBCMM402 Implement effective communication strategies BSBCMM501 Develop and nurture relationships BSBCMM101A BSBCMM201A BSBCMM301B BSBCMM401A BSBCMM401A 2013 BSBCMM402A BSBCMM501A BSBCOM401 Organise and monitor the operation of compliance management system BSBCOM401B BSBCOM402 Implement processes for the management of a breach in compliance requirements BSBCOM402B BSBCOM403 Provide education and training on compliance requirements and systems BSBCOM403B BSBCOM404 Promote and liaise on compliance requirements, systems and related issues BSBCOM404B BSBCOM503 Develop processes for the management of breaches in compliance requirements BSBCOM503B BSBCUE203 Conduct customer engagement BSBCUE204 Collect data BSBCCO203A BSBCCO204A BSBCUE205 Prepare for work in a customer engagement environment BSBCCO205A BSBCUE301 Use multiple information systems BSBCUE302 Deploy customer service field staff BSBCUE303 Conduct a telemarketing campaign BSBCUE304 Provide sales solutions to customers BSBCUE305 Process credit applications BSBCCO301B BSBCCO302B BSBCCO303B BSBCCO304C BSBCCO305B

21 Vocational training resources 21 BUSINESS SERVICES BSBCUE306 Process complex accounts BSBCUE307 Work effectively in customer engagement BSBCUE308 Conduct outbound customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUE403 Schedule customer engagement activity BSBCUE404 Collect, analyse and record information BSBCUE405 Survey stakeholders to gather and record information BSBCUE406 Run a multicentre BSBCUE407 Administer customer engagement technology BSBCUS201 Deliver a service to customers BSBCUS301 Deliver and monitor a service to customers BSBCCO306B BSBCCO307 A BSBCCO308 A BSBCCO309 A BSBCCO403 A BSBCCO404 A BSBCCO405 A BSBCCO406 A BSBCCO407 A BSBCUS201B BSBCUS301B BSBCUS401 Coordinate implementation of customer service strategies BSBCUS401B BSBCUS402 Address customer needs BSBCUS403 Implement customer service standards BSBCUS501 Manage quality customer service BSBDIV301 Work effectively with diversity BSBDIV501 Manage diversity in the workplace BSBEBU401 Review and maintain a website BSBCUS402B BSBCUS403B BSBCUS501C BSBDIV301A BSBDIV501A BSBEBU401A BSBEMS401 Develop and implement business development strategies to expand client base BSBEMS401B BSBEMS402 Develop and implement strategies to source and assess candidates BSBEMS402B

22 Vocational training resources 22 BUSINESS SERVICES BSBEMS403 Develop and provide employment management services to candidates BSBEMS403B BSBEMS404 Manage the recruitment process for client organisations BSBEMS404B BSBFIA301 Maintain financial records BSBFIA302 Process payroll BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain a general ledger BSBFIA401 Prepare financial reports BSBFIA402 Report on financial activity BSBFIM501 Manage budgets and financial plans BSBFIM502 Manage payroll BSBFLM303 Contribute to effective workplace relationships BSBFLM305 Support operational plan BSBFLM306 Provide workplace information and resourcing plans BSBFIA301A BSBFIA302A BSBFIA303A BSBFIA304A BSBFIA401A BSBFIA402A BSBFIM501A BSBFIM502A BSBFLM303C BSBFLM305C BSBFLM306C BSBFLM309 Support continuous improvement systems and processes BSBFLM309C BSBFLM311 Support a workplace learning environment BSBFLM312 Contribute to team effectiveness BSBFRA301 Work within a franchise BSBFLM311C BSBFLM312C BSBFRA301B BSBFRA401 Manage compliance with franchisee obligations and legislative requirement BSBFRA401B BSBFRA402 Establish a franchise BSBFRA403 Manage relationship with franchisor BSBFRA402B BSBFRA403B

23 Vocational training resources 23 BUSINESS SERVICES BSBFRA501 Establish a franchise operation BSBFRA502 Manage a franchise operation BSBFRA503 Manage establishment of new sites or regions BSBFRA504 Manage relationships with franchisees BSBFRA505 Manage closure of a franchise BSBGOV401 Implement Board member responsibilities BSBGOV402 Work within organisational structure BSBGOV403 Analyse financial reports and budgets BSBHRM403 Support performance-management processes BSBHRM404 Review human resources functions BSBFRA501B BSBFRA502B BSBFRA503B BSBFRA504B BSBFRA505B BSBGOV401A BSBGOV402A BSBGOV403A BSBHRM403B BSBHRM404A BSBHRM405 Support the recruitment, selection and induction of staff BSBHRM405A BSBHRM501 Manage human resources services BSBHRM501B BSBHRM502 Manage human resources management information systems BSBHRM502A BSBHRM505 Manage remuneration and employee benefits BSBHRM505B BSBHRM506 Manage recruitment selection and induction processes BSBHRM506A BSBHRM507 Manage separation or termination BSBHRM509 Manage rehabilitation or return-to-work programs BSBHRM510 Manage mediation processes BSBHRM507A BSBHRM509A BSBHRM510A BSBHRM512 Develop and manage performance-management processes BSBHRM512A BSBHRM513 Manage workforce planning BSBHRM513A

24 Vocational training resources 24 BUSINESS SERVICES BSBIND201 Work effectively in a business environment BSBIND301 Work effectively in an educational environment BSBINM201 Process and maintain workplace information BSBINM202 Handle mail BSBINM301 Organise workplace information BSBINM302 Utilise a knowledge management system BSBINM303 Handle receipt and despatch of information BSBINM401 Implement workplace information system BSBIND201A BSBIND301A BSBINM201A BSBINM202A BSBINM301A BSBINM302A BSBINM303A BSBINM401A BSBINM501 Manage an information or knowledge management system BSBINM501A BSBINN201 Contribute to workplace innovation BSBINN301 Promote innovation in a team environment BSBINN502 Build and sustain an innovative work environment BSBITA401 Design databases Using Access 2007 BSBITA401 Design databases Using Access 2010 BSBITA401 Design databases Using Access 2013 BSBITB501 Establish and maintain a workgroup computer network BSBITS401 Maintain business technology BSBITS401 Maintain business technology Using Windows 8 BSBITU101 Operate a personal computer Using Vista BSBITU101 Operate a personal computer Using Windows 7 BSBINN201A BSBINN301A BSBINN502A BSBITA401A 2007 BSBITA401A 2010 BSBITA401A 2013 BSBITB501A BSBITS401B BSBITS401B Windows 8 BSBITU101A Vista BSBITU101A Windows 7

25 Vocational training resources 25 BUSINESS SERVICES BSBITU101 Operate a personal computer Using Windows 8 BSBITU102 Develop keyboard skills Using Word 2007 BSBITU102 Develop keyboard skills Using Word 2010 BSBITU102 Develop keyboard skills Using Word 2013 BSBITU201 BSBITU201 BSBITU201 BSBITU202 BSBITU202 BSBITU202 BSBITU203 BSBITU203 BSBITU203 Produce simple word processed documents Using Word 2007 and Windows XP Produce simple word processed documents Using Word 2010 and Windows 7 Produce simple word processed documents Using Word 2013 and Windows 8 Create and use spreadsheets Using Excel 2007 and Windows Vista Create and use spreadsheets Using Excel 2010 and Windows 7 Create and use spreadsheets Using Excel 2013 and Windows 8 Communicate electronically Using Outlook 2007 and Windows XP Communicate electronically Using Outlook 2010 and Windows 7 Communicate electronically Using Outlook 2013 and Windows 8 BSBITU301 Create and use databases Using Access 2007 BSBITU301 Create and use databases Using Access 2010 BSBITU301 Create and use databases Using Access 2013 BSBITU302 BSBITU302 BSBITU302 Create electronic presentations Using PowerPoint 2007 Create electronic presentations Using PowerPoint 2010 Create electronic presentations Using PowerPoint 2013 BSBITU101A Windows 8 BSBITU102A 2007 BSBITU102A 2010 BSBITU102A 2013 BSBITU201A 2007 BSBITU201A 2010 BSBITU201A 2013 BSBITU202A 2007 BSBITU202A 2010 BSBITU202A 2013 BSBITU203A 2007 BSBITU203A 2010 BSBITU203A 2013 BSBITU301A 2007 BSBITU301A 2010 BSBITU301A 2013 BSBITU302B 2007 BSBITU302B 2010 BSBITU302B 2013

26 Vocational training resources 26 BUSINESS SERVICES BSBITU303 BSBITU303 BSBITU303 Design and produce text documents Using Office 2007 Design and produce text documents Using Office 2010 Design and produce text documents Using Office 2013 BSBITU304 Produce spreadsheets Using Excel 2007 BSBITU304 BSBITU304 Produce spreadsheets Using Excel 2010 and Windows 7 Produce spreadsheets Using Excel 2013 and Windows 8 BSBITU305 Conduct online transactions BSBITU306 BSBITU306 BSBITU306 BSBITU307 BSBITU307 BSBITU307 BSBITU309 BSBITU309 BSBITU309 BSBITU401 BSBITU401 BSBITU401 Design and produce business documents Using Office 2007 Design and produce business documents Using Office 2010 Design and produce business documents Using Office 2013 Develop keyboarding speed and accuracy Using Word 2007 Develop keyboarding speed and accuracy Using Word 2010 Develop keyboarding speed and accuracy Using Word 2013 Produce desktop published documents Using Publisher 2007 Produce desktop published documents Using Publisher 2010 Produce desktop published documents Using Publisher 2013 Design and develop complex text documents Using Office 2007 Design and develop complex text documents Using Office 2010 Design and develop complex text documents Using Office 2013 BSBITU303A 2007 BSBITU303A 2010 BSBITU303A 2013 BSBITU304A 2007 BSBITU304A 2010 BSBITU304A 2013 BSBITU305A BSBITU306A 2007 BSBITU306A 2010 BSBITU306A 2013 BSBITU307A 2007 BSBITU307A 2010 BSBITU307A 2013 BSBITU309A 2007 BSBITU309A 2010 BSBITU309A 2013 BSBITU401A 2007 BSBITU401A 2010 BSBITU401A 2013

27 Vocational training resources 27 BUSINESS SERVICES BSBITU402 BSBITU402 BSBITU402 BSBITU404 BSBITU404 BSBITU404 Develop and use complex spreadsheets Using Excel 2007 Develop and use complex spreadsheets Using Excel 2010 Develop and use complex spreadsheets Using Excel 2013 Produce complex desktop published documents Using Publisher 2007 Produce complex desktop published documents Using Publisher 2010 Produce complex desktop published documents Using Publisher 2013 BSBITU402A 2007 BSBITU402A 2010 BSBITU402A 2013 BSBITU404A 2007 BSBITU404A 2010 BSBITU404A 2013 BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBWOR401A BSBWOR402A BSBLDR501 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBLED101 Plan skills development BSBLED301 Undertake e-learning BSBLED401 Develop teams and individuals BSBLED501 Develop a workplace learning environment BSBLED101A BSBLED301A BSBLED401A BSBLED501A BSBLED502 Manage programs that promote personal effectiveness BSBLED502A BSBLEG301 Apply knowledge of the legal system to complete tasks BSBLEG301A BSBLEG302 Carry out search of the public record BSBLEG303 Deliver court documentation BSBLEG302A BSBLEG303A BSBLEG304 Apply the principles of confidentiality and security within the legal environment BSBLEG304A

28 Vocational training resources 28 BUSINESS SERVICES BSBLEG305 Use legal terminology in order to carry out tasks BSBLEG305A BSBLEG306 Maintain records for time and disbursements in a legal practice BSBLEG306A BSBLEG308 Assist in prioritising and planning activities in a legal practice BSBLEG308A BSBLEG418 Produce complex legal documents BSBLEG418A BSBMED301 Interpret and apply medical terminology appropriately BSBMED301B BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBMED304 Assist in controlling stocks and supplies BSBMED302B BSBMED303B BSBMED304B BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment BSBMED305B BSBMED401 Manage patient record-keeping system BSBMGT401 Show leadership in the workplace BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement BSBMGT404 Lead and facilitate off-site staff BSBMGT405 Provide personal leadership BSBMGT406 Plan and monitor continuous improvement BSBMGT502 Manage people performance BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan BSBMKG401 Profile the market BSBMED401B BSBMGT401A BSBMGT402A BSBMGT403A BSBMGT404A BSBMGT405A BSBMGT406A BSBMGT502B BSBMGT516C BSBMGT515A BSBMKG401B

29 Vocational training resources 29 BUSINESS SERVICES BSBMKG402 Analyse consumer behaviour for specific markets BSBMKG408 Conduct market research BSBMKG409 Design direct response offers BSBMKG410 Test direct marketing activities BSBMKG411 Analyse direct marketing databases BSBMKG412 Conduct e-marketing communications BSBMKG413 Promote products and services BSBMKG414 Undertake marketing activities BSBMKG501 Identify and evaluate marketing opportunities BSBMKG502 Establish and adjust the marketing mix BSBMKG506 Plan market research BSBMKG402B BSBMKG408B BSBMKG409A BSBMKG410A BSBMKG411A BSBMKG412A BSBMKG413A BSBMKG414B BSBMKG501B BSBMKG502B BSBMKG506B BSBMKG507 Interpret market trends and developments BSBMKG514 Implement and monitor marketing activities BSBPMG409 Apply project scope-management techniques BSBPMG410 Apply project time-management techniques BSBPMG411 Apply project quality-management techniques BSBPMG412 Apply project cost-management techniques BSBMKG514A BSBPMG409A BSBPMG410A BSBPMG411A BSBPMG412A BSBPMG413 Apply project human resources management approaches BSBPMG413A BSBPMG414 Apply project information management and communications techniques BSBPMG414A BSBPMG415 Apply project risk-management techniques BSBPMG415A

30 Vocational training resources 30 BUSINESS SERVICES BSBPMG416 Apply project procurement procedures BSBPMG417 Apply project life cycle management processes BSBPMG418 Apply project stakeholder engagement techniques BSBPMG511 Manage project scope BSBPMG512 Manage project time BSBPMG513 Manage project quality BSBPMG514 Manage project cost BSBPMG515 Manage project human resources BSBPMG516 Manage project information and communication BSBPMG517 Manage project risk BSBPMG518 Manage project procurement BSBPMG519 Manage project stakeholder engagement BSBPMG520 Manage project governance BSBPMG521 Manage project integration BSBPMG522 Undertake project work BSBPRO301 Recommend products and services BSBPRO401 Develop product knowledge BSBPUB504 Develop and implement crisis management plans BSBPUR301 Purchase goods and services BSBPUR401 Plan purchasing BSBPMG416A BSBPMG417A BSBPMG418A BSBPMG511A BSBPMG512A BSBPMG513A BSBPMG514A BSBPMG515A BSBPMG516A BSBPMG517A BSBPMG518A BSBPMG519A BSBPMG520A BSBPMG521A BSBPMG522A BSBPRO301A BSBPRO401A BSBPUB504A BSBPUR301B BSBPUR401B

31 Vocational training resources 31 BUSINESS SERVICES BSBPUR402 Negotiate contracts BSBREL401 Establish networks BSBREL402 Build client relationships and business networks BSBRES401 Analyse and present research information BSBRES404 Research legal information using primary sources BSBRKG301 Control records BSBRKG302 Undertake disposal BSBRKG303 Retrieve information from records BSBRKG304 Maintain business records BSBRKG305 Review recordkeeping functions BSBRKG401 Review the status of a record BSBRKG402 Provide information from and about records BSBPUR402B BSBREL401A BSBREL402A BSBRES401A BSBRES404A BSBRKG301B BSBRKG302B BSBRKG303B BSBRKG304B BSBRKG305A BSBRKG401B BSBRKG402B BSBRKG403 Set up a business or records system for a small business BSBRKG403C BSBRKG404 Monitor and maintain records in an online environment BSBRKG404A BSBRSK401 Identify risk and apply risk management processes BSBRSK501 Manage risk BSBSLS407 Identify and plan sales prospects BSBSLS408 Present, secure and support sales solutions BSBSLS501 Develop a sales plan BSBSLS502 Lead and manage a sales team BSBRSK401A BSBRSK501B BSBSLS407A BSBSLS408A BSBSLS501A BSBSLS502A

32 Vocational training resources 32 BUSINESS SERVICES BSBSMB201 Identify suitability for micro business BSBSMB301 Investigate micro business opportunities BSBSMB302 Develop a micro business proposal BSBSMB303 Organise finances for the micro business BSBSMB201A BSBSMB301A BSBSMB302A BSBSMB303A BSBSMB304 Determine resource requirements for the micro business BSBSMB304A BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business BSBSMB305A BSBSMB306 Plan a home based business BSBSMB306A BSBSMB401 Establish legal and risk management requirements of small business BSBSMB401A BSBSMB402 Plan small business finances BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances BSBSMB407 Manage a small team BSBSMB402A BSBSMB403A BSBSMB404A BSBSMB405B BSBSMB406A BSBSMB407A BSBSMB408 Manage personal, family, cultural and business obligations BSBSMB408B BSBSMB409 Build and maintain relationships with small business stakeholders BSBSMB409A BSBSUS201 Participate in environmentally sustainable work practices BSBSUS201A BSBSUS301 Implement and monitor environmentally sustainable work practices BSBSUS301A BSBSUS501 Develop workplace policy and procedures for sustainability BSBSUS501A BSBWHS201 Contribute to health and safety of self and others BSBWHS201A

33 Vocational training resources 33 BUSINESS SERVICES BSBWHS301 Maintain workplace safety BSBWHS301A BSBWHS302 Apply knowledge of WHS legislation in the workplace BSBWHS302A BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control BSBWHS303A BSBWHS304 Participate effectively in WHS communication and consultation processes BSBWHS304A BSBWHS305 Contribute to WHS issue resolution BSBWHS305A BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBWHS401A BSBWHS402 Assist with compliance with WHS laws BSBWHS402A BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes BSBWHS403A BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control BSBWHS404A BSBWHS405 Contribute to implementing and maintaining WHS management systems BSBWHS405A BSBWHS406 Assist with responding to incidents BSBWHS406A BSBWHS407 Assist with claims management, rehabilitation and return-to-work programs BSBWHS407A BSBWHS408 Assist with effective WHS management of contractors BSBWHS408A BSBWHS409 Assist with workplace monitoring processes BSBWHS409A BSBWHS410 Contribute to work-related health and safety measures and initiatives BSBWHS410A BSBWHS501 Ensure a safe workplace BSBWHS501A BSBWHS502 Manage effective WHS consultation and participation processes BSBWHS502A BSBWHS503 Contribute to the systematic management of WHS risk BSBWHS503A BSBWHS504 Manage WHS hazards and risks BSBWHS505 Investigate WHS incidents BSBWHS504A BSBWHS505A

34 Vocational training resources 34 BUSINESS SERVICES BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems BSBWHS506A BSBWHS507 Contribute to managing WHS information systems BSBWHS508 Manage WHS hazards associated with plant BSBWHS507A BSBWHS508A BSBWHS509 Facilitate the development and use of hazardmanagement tools BSBWHS509A BSBWHS510 Contribute to implementing emergency procedures BSBWOR201 Manage personal stress in the workplace BSBWOR202 Organise and complete daily work activities BSBWOR203 Work effectively with others BSBWOR204 BSBWOR204 BSBWOR204 BSBWOR204 Use business technology Using Windows XP and Office 2003 Use business technology Using Windows Vista and Office 2007 Use business technology Using Windows 7 and Office 2010 Use business technology Using Office 2013 and Windows 8 BSBWOR301 Organise personal work priorities and development BSBWOR302 Work effectively as an off-site worker BSBWOR403 Manage stress in the workplace BSBWOR404 Develop work priorities BSBWHS510A BSBWOR201A BSBWOR202A BSBWOR203B BSBWOR204A 2003 BSBWOR204A 2007 BSBWOR204A 2010 BSBWOR204A 2013 BSBWOR301B BSBWOR302A BSBWOR403A BSBWOR404B BSBWOR501 Manage personal work priorities and professional development BSBWOR501B BSBWOR502 Lead and manage team effectiveness BSBWOR502B BSBWRK411 Support employee and industrial relations procedures BSBWRK411A BSBWRK510 Manage employee relations BSBWRK510A

35 Vocational training resources 35 BUSINESS SERVICES BSBWRT301 Write simple documents BSBWRT401 Write complex documents BSBWRT301A BSBWRT401A PSPETHC301B Uphold the values and principles of public service PSPGOV314A Contribute to conflict management PSPGOV406B Gather and analyse information PSPGOV414A Provide workplace mentoring PSPLEGN301B Comply with legislation in the public sector PUAWER001B PUAWER002B Identify, prevent and report potential workplace emergency situations Ensure workplace emergency prevention procedures, systems and processes are implemented

36 Vocational training resources 36 BUSINESS SERVICES BSBADM101A Use business equipment and resources BSBADM301B Produce texts from shorthand notes BSBADM302B Produce texts from notes BSBADM303B Produce texts from audio transcription BSBADM307B Organise schedules BSBADM311A Maintain business resources BSBADM405B Organise meetings BSBADM406B Organise business travel BSBADM407B Administer projects BSBADM409A Coordinate business resources BSBADM502B Manage meetings BSBADM503B Plan and manage conferences BSBADM504B Plan or review administration systems BSBADM101 BSBADM301 BSBADM302 BSBADM303 BSBADM307 BSBADM311 BSBADM405 BSBADM406 BSBADM407 BSBADM409 BSBADM502 BSBADM503 BSBADM504 BSBADM506B Manage business document design and development BSBADM506 BSBADM506B BSBADM506B Manage business document design and development Using Office 2010 Manage business document design and development Using Office 2013 BSBADV404B Schedule advertisements BSBADV507B Develop a media plan BSBAUD402B Participate in a quality audit BSBAUD501B Initiate a quality audit BSBADV404 BSBADV507 BSBAUD402 BSBAUD501

37 Vocational training resources 37 BUSINESS SERVICES BSBAUD503B Lead a quality audit BSBAUD504B Report on a quality audit BSBCCO203A Conduct customer contact BSBCCO204A Collect data BSBCCO205A Prepare for work in a customer contact environment BSBCCO301B Use multiple information systems BSBCCO302B Deploy customer service field staff BSBCCO303B Conduct a telemarketing campaign BSBCCO304C Provide sales solutions to customers BSBCCO305B Process credit applications BSBCCO306B Process complex accounts BSBCCO307A Work effectively in customer contact BSBCCO308A Conduct outbound customer contact BSBAUD503 BSBAUD504 BSBCUE203 BSBCUE204 BSBCUE205 BSBCUE301 BSBCUE302 BSBCUE303 BSBCUE304 BSBCUE305 BSBCUE306 BSBCUE307 BSBCUE308 BSBCCO309A Develop product and service knowledge for customer contact operation BSBCUE309 BSBCCO403A Schedule customer contact activity BSBCCO404A Collect, analyse and record information BSBCUE403 BSBCUE404 BSBCCO405A Survey stakeholders to gather and record information BSBCUE405 BSBCCO406A Run a multicentre BSBCCO407A Administer customer contact technology BSBCMM101A Apply basic communication skills BSBCUE406 BSBCUE407 BSBCMM101

38 Vocational training resources 38 BUSINESS SERVICES BSBCMM201A Communicate in the workplace BSBCMM301B Process customer complaints BSBCMM401A Make a presentation BSBCMM401A Make a presentation Using PowerPoint 2013 BSBCMM402A Implement effective communication strategies BSBCMM501A Develop and nurture relationships BSBCMM201 BSBCMM301 BSBCMM401 BSBCMM BSBCMM402 BSBCMM501 BSBCOM401B Organise and monitor the operation of compliance management system BSBCOM401 BSBCOM402B Implement processes for the management of a breach in compliance requirements BSBCOM402 BSBCOM403B Provide education and training on compliance requirements and systems BSBCOM403 BSBCOM404B Promote and liaise on compliance requirements, systems and related issues BSBCOM404 BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBCOM503 BSBCUS201B Deliver a service to customers BSBCUS301B Deliver and monitor a service to customers BSBCUS201 BSBCUS301 BSBCUS401B Coordinate implementation of customer service strategies BSBCUS401 BSBCUS402B Address customer needs BSBCUS403B Implement customer service standards BSBCUS501C Manage quality customer service BSBDIV301A Work effectively with diversity BSBDIV501A Manage diversity in the workplace BSBEBU401A Review and maintain a website BSBCUS402 BSBCUS403 BSBCUS501 BSBDIV301 BSBDIV501 BSBEBU401

39 Vocational training resources 39 BUSINESS SERVICES BSBEMS401B Develop and implement business development strategies to expand client base BSBEMS401 BSBEMS402B Develop and implement strategies to source and assess candidates BSBEMS402 BSBEMS403B Develop and provide employment management services to candidates BSBEMS403 BSBEMS404B Manage the recruitment process for client organisations BSBEMS404 BSBFIA301A Maintain financial records BSBFIA302A Process payroll BSBFIA303A Process accounts payable and receivable BSBFIA304A Maintain a general ledger BSBFIA401A Prepare financial reports BSBFIA402A Report on financial activity BSBFIM501A Manage budgets and financial plans BSBFIM502A Manage payroll BSBFLM303C Contribute to effective workplace relationships BSBFLM305C Support operational plan BSBFLM306C Provide workplace information and resourcing plans BSBFIA301 BSBFIA302 BSBFIA303 BSBFIA304 BSBFIA401 BSBFIA402 BSBFIM501 BSBFIM502 BSBFLM303 BSBFLM305 BSBFLM306 BSBFLM309C Support continuous improvement systems and processes BSBFLM309 BSBFLM311C Support a workplace learning environment BSBFLM312C Contribute to team effectiveness BSBFRA301B Work within a franchise BSBFLM311 BSBFLM312 BSBFRA301 BSBFRA401B Manage compliance with franchisee obligations and legislative requirement BSBFRA401

40 Vocational training resources 40 BUSINESS SERVICES BSBFRA402B Establish a franchise BSBFRA403B Manage relationship with franchisor BSBFRA501B Establish a franchise operation BSBFRA502B Manage a franchise operation BSBFRA503B Manage establishment of new sites or regions BSBFRA504B Manage relationships with franchisees BSBFRA505B Manage closure of a franchise BSBGOV401A Implement Board member responsibilities BSBGOV402A Work within organisational structure BSBGOV403A Analyse financial reports and budgets BSBHRM403B Support performance-management processes BSBHRM404A Review human resources functions BSBFRA402 BSBFRA403 BSBFRA501 BSBFRA502 BSBFRA503 BSBFRA504 BSBFRA505 BSBGOV401 BSBGOV402 BSBGOV403 BSBHRM403 BSBHRM404 BSBHRM405A Support the recruitment, selection and induction of staff BSBHRM405 BSBHRM501B Manage human resources services BSBHRM501 BSBHRM502A Manage human resources management information systems BSBHRM502 BSBHRM505B Manage remuneration and employee benefits BSBHRM505 BSBHRM506A Manage recruitment selection and induction processes BSBHRM506 BSBHRM507A Manage separation or termination BSBHRM509A Manage rehabilitation or return-to-work programs BSBHRM510A Manage mediation processes BSBHRM507 BSBHRM509 BSBHRM510

41 Vocational training resources 41 BUSINESS SERVICES BSBHRM512A Develop and manage performance-management processes BSBHRM512 BSBHRM513A Manage workforce planning BSBIND201A Work effectively in a business environment BSBIND301A Work effectively in an educational environment BSBINM201A Process and maintain workplace information BSBINM202A Handle mail BSBINM301A Organise workplace information BSBINM302A Utilise a knowledge management system BSBINM303A Handle receipt and despatch of information BSBINM401A Implement workplace information system BSBHRM513 BSBIND201 BSBIND301 BSBINM201 BSBINM202 BSBINM301 BSBINM302 BSBINM303 BSBINM401 BSBINM501A Manage an information or knowledge management system BSBINM501 BSBINN201A Contribute to workplace innovation BSBINN301A Promote innovation in a team environment BSBINN502A Build and sustain an innovative work environment BSBINN201 BSBINN301 BSBINN502 BSBITA401A Design databases Using Access 2003 BSBITA401A Design databases Using Access 2007 BSBITA401A Design databases Using Access 2010 BSBITA401A Design databases Using Access 2013 BSBITB501A Establish and maintain a workgroup computer network BSBITS401B Maintain business technology BSBITA BSBITA BSBITA BSBITB501 BSBITS401

42 Vocational training resources 42 BUSINESS SERVICES BSBITS401B Maintain business technology Using Windows 8 BSBITU101A Operate a personal computer Using Vista BSBITU101A Operate a personal computer Using Windows 7 BSBITU101A Operate a personal computer Using Windows 8 BSBITU101A Operate a personal computer Using Windows XP BSBITS401 Windows 8 BSBITU101 Vista BSBITU101 Windows 7 BSBITU101 Windows 8 BSBITU101 Windows XP BSBITU102A Develop keyboard skills Using Word 2003 BSBITU102A Develop keyboard skills Using Word 2007 BSBITU102A Develop keyboard skills Using Word 2010 BSBITU102A Develop keyboard skills Using Word 2013 BSBITU201A BSBITU201A BSBITU201A BSBITU201A Produce simple word processed documents Using Word 2003 Produce simple word processed documents Using Word 2007 and Windows XP Produce simple word processed documents Using Word 2010 and Windows 7 Produce simple word processed documents Using Word 2013 and Windows 8 BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU BSBITU202A Create and use spreadsheets Using Excel 2003 BSBITU202A BSBITU202A BSBITU202A BSBITU203A BSBITU203A BSBITU203A Create and use spreadsheets Using Excel 2007 and Windows Vista Create and use spreadsheets Using Excel 2010 and Windows 7 Create and use spreadsheets Using Excel 2013 and Windows 8 Communicate electronically Using Outlook Express version 6 Communicate electronically Using Outlook 2007 and Windows XP Communicate electronically Using Outlook 2010 and Windows 7 BSBITU BSBITU BSBITU BSBITU BSBITU