Commercial in Confidence. Test Report December Kaspersky Whitelist Database

Size: px
Start display at page:

Download "Commercial in Confidence. Test Report December 2011. Kaspersky Whitelist Database"

Transcription

1 Cmmercial in Cnfidence Test Reprt December 2011 Kaspersky Whitelist Database

2 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt WCL Crprate Offices and Test Facilities USA Headquarters and Test Facility West Cast Labs, Vn Karman Avenue, Suite 125, Irvine, CA 92606, U.S.A. Tel: +1 (949) , Fax: +1 (949) Eurpean Headquarters and Test Facility West Cast Labs, Unit 9 Oak Tree Curt, Mulberry Drive, Cardiff Gate Business Park, Cardiff, CF23 8RS, UK. Tel: +44 (0) , Fax: +44 (0) Asia Headquarters and Test Facility West Cast Labs, A2/9 Lwer Grund Flr, Safdarjung Enclave, Main Africa Avenue Rad, New Delhi , India. Tel: +91 (0) , Fax: +91 (0) Date: 14 th December 2011 Versin: 1.0 Authrs: Richard Thmas, Mark Thmas, Matt Garrad, Chris Thmas Page 2 f 54 West Cast Labs 2011

3 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Cntents Intrductin 4 Cmpetitive vendrs 5 Test Objectives 6 Test Netwrk 7 Test Cllectin 8 Test Methdlgy 10 Test Results 17 Test Result Database Cverage 18 Test Result Database Fullness 22 Test Result Database Speed 27 Test Result Database False Rate 32 Test Result Additinal Services 34 Test Result Default Deny Mde 38 Cnclusin 40 Appendix A 41 Appendix B 47 Disclaimer 52 Revisin Histry 53 Page 3 f 54 West Cast Labs 2011

4 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Intrductin Fllwing discussins between representatives f Kaspersky Lab (hereafter referred t as Kaspersky) and West Cast Labs (hereafter referred t as WCL) a test utline was cnstructed fr, and agreed with, Kaspersky related t the testing f the database used by Kaspersky t prvide their whitelisting technlgies. This dcument frms the reprt f thse tests carried ut against the Whitelist database, lking at several aspects f the slutin including database cverage, fullness, speed f access, false psitive/negative rates, default deny capabilities and additinal services that Kaspersky has made available t partners and prspective partners. It is imprtant t nte that the testing cnducted as part f this framewrk, and which is summarised in this reprt des nt verify the peratin f Kaspersky s whitelisting technlgy itself, r any implementatins f the technlgy, but nly assesses the underlying database. The technical lkup prtins f this test were cnducted using a web service based applicatin, prvided by Kaspersky t WCL, which allwed MD5 checksums (a methd f file identificatin used fr data integrity checking) f files t be passed t the service as a parameter, with the end result being the return f recrds frm the database related t each specific checksum that shwed the apprpriate metainfrmatin. The rest f this dcument details the high level test bjectives, the test envirnment that was used, the cmpsitin f the test cllectin, individual test cases, and their assciated methdlgy, test results, and finally a cnclusin drawing tgether all f the tests and prcesses. Page 4 f 54 West Cast Labs 2011

5 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Cmpetitive vendrs At Kaspersky s request, WCL apprached several ther vendrs in the whitelisting database space t request their invlvement in a cmparative test based arund the methdlgies, cllectins, and analysis as detailed belw. Each vendr was given the pprtunity t view their wn results against each f the tests and categries that were apprpriate t them, and had the ptin t request annymisatin within this final reprt. All three cmpetitive vendrs plitely declined t take part and, given that this srt f testing requires direct access int a vendr s databases fr accurate results, the matter culd unfrtunately nt be prgressed any further. The vendrs apprached were: Harris Crpratin (frmerly SignaCert) Lumensin Bit9 Page 5 f 54 West Cast Labs 2011

6 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Objectives The verall bjective f this testing prgramme was t determine the effectiveness f the whitelist database by cnducting a series f test cases, each designed t assess a specific area f the database and assciated prcesses. Results are prvided in the fllwing areas, alng with discussin: Test Case 01 - Database Cverage (TC01) This test case aimed t verify the cverage f the database in terms f cnsumer and crprate specific sftware, as well as regin specific sftware. Test Case 02 Database Fullness (TC02) This test case aimed t determine the quality and quantity f infrmatin and metainfrmatin included within the database fr the MD5 checksum (hereafter referred t as MD5) assciated with each f the files. Test Case 03 Database Speed (TC03) The aim f this test is t examine the respnsiveness f the Whitelisting database when returning data fr a given MD5 r grups f MD5s. Test Case 04 Database False Rate (TC04) This test case will examine the trustwrthiness r crrectness f the database when returning metainfrmatin fr bth knwn-bad and knwn-gd MD5s. Test Case 05 Additinal Services (TC05) This test case will examine and reprt upn the added functinality that is extended t partners f Kaspersky. Test Case 06 Default Deny (TC06) This test case will examine whether the database cntains infrmatin that is necessary fr running a default deny mde. Page 6 f 54 West Cast Labs 2011

7 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Netwrk Testing was carried ut at WCL s Eurpean Headquarters, lcated in Cardiff, UK. The Ubuntu variant f the Linux OS was installed t a number f machines lcated within the lab envirnment. Once installatin f the OS was cmplete, the Oracle VirtualBx applicatin was installed n each f the machines and cnfigured t run an instance f Windws XP patched t Service Pack 3. A Windws-based applicatin, prvided by Kaspersky Lab t enable direct access t their whitelist database, was then placed n the rt f each Windws XP virtual machine. The test cllectin f MD5 checksums was then parsed thrugh these applicatins, with the web traffic being transprted ver Cisc switches and ruters and a live Internet cnnectin as prvided by a UK-based ISP. Page 7 f 54 West Cast Labs 2011

8 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Cllectin The test cllectin prepared by WCL cnsisted f a series f MD5 checksums that were taken f Windws-based sftware. This sftware was surced frm different lcatins and cvered a number f different gegraphical areas. The number f checksums in the verall cllectin, after deduplicatin, was ver 843,000 and included all file types related t the applicatins being tested, nt just Prtable Executable types. The sftware surces used fr the cllectin were as fllws: Sftware distributed within WCL s usual ffice and testing envirnments, except where this was in breach f any existing NDAs r legal bligatins. Sftware distributed within WCL s parent cmpany Haymarket Media Grup, adhering t the same legal restrictins as abve. Cmmnly used sftware frm Adbe (such as Acrbat Reader) and frm Micrsft, including base versins f the Micrsft Operating Systems Windws XP, Windws Vista, and Windws 7, alng with varius Operating System patches frm Micrsft. Extracts frm the Kaspersky Security Netwrk f ppular sftware amng Kaspersky users (a separate and distinct entity frm the whitelisting database being tested). Ttal number f MD5s was nt mre than 6% f ttal cllectin. Sftware acquired prir t the testing by WCL. This cvered: The tp 100 ppular dwnlads frm sites such as tucws, surcefrge, dwnlad.cm, brthersft and sftpedia in the mnth immediately befre the testing cmmenced. Vide and audi cdecs. Tp games in the week prir t the cmmencement f testing purchased frm an ver the cunter retailer lcal t WCL in the UK. This list was cnstructed frm an nline retailer (Amazn), a specialist Page 8 f 54 West Cast Labs 2011

9 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Cllectins nline and high street games retailer (game.c.uk), and a UK supermarket (Tesc). Digital media sftware and system drivers such as audi, netwrk, graphics, and mtherbard. Lcalised dwnlads and sftware frm Americas, Eurpe Eastern, Eurpe Western, APAC, and Middle East and Africa regins. Malware surced frm WCL s cllectins just prir t the cmmencement f testing, representing 20,000 distinct samples, including malware captured in WCL s glbal hneypt netwrk. WCL als apprached sme f Haymarket Media grup s partners and licensees and requested that they prvide (and purchase, where apprpriate) sftware lcalised fr their particular market, and links frm which users in their regin regularly dwnlad sftware. Page 9 f 54 West Cast Labs 2011

10 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy Test Case 01 - Database Cverage (TC01) TEST OBJECTIVE This test aims t verify the cverage f the database, bth fr specific gegraphic regins, and als fr particular areas f sftware, such as cnsumer r crprate. The % cverage rati f files assciated with specific regins/cuntries (Eastern Eurpe, Western Eurpe, Americas, Middle East and Africa, APAC) The % cverage rati f files assciated with the cnsumer market The % cverage rati f files assciated with the crprate market TEST DESCRIPTION The cmbined list f MD5s frm WCL s central strage database that hused the test cllectin was exprted int a number f flat text files cntaining 50,000 MD5s each. They were further brken dwn int regin and then by crprate and cnsumer grupings. The regins used in the test were as fllws: Americas Western Eurpe Eastern Eurpe Middle-East & Africa Asia Pacific Each f these flat-text files was then parsed against the whitelist database using the interface t the live database supplied by Kaspersky. The returned utputs against each MD5 were saved t a cmbined lg file fr analysis, and varius Page 10 f 54 West Cast Labs 2011

11 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy measurements were als taken, such as the time taken t perfrm the lkup, and start/finish times fr the prcess. T further aid in this, netwrk traffic captures were taken t prvide later verificatin. Using varius SQL queries, alng with in-huse analysis tls and scripts, engineers then calculated the ttal number f MD5s fr which data was returned by the whitelist database. Test Case 02 - Database Fullness (TC02) TEST OBJECTIVE This test aimed at verifying the structure and value f metainfrmatin that is available in the database abut each file frm the test cllectin. The result als aimed t reflect the usefulness f any assciated infrmatin fr analytical purpses accrding t a predetermined weighting system agreed in advance with Kaspersky. Each metainfrmatin parameter was assigned a weight, and thus a metric based apprach t evaluate the quality f the Whitelisting database culd be assessed based upn the cmpsitin and perceived imprtance f each parameter. TEST DESCRIPTION Using the utput generated by TC01, scripts were develped that wuld cmpile a list f all thse MD5s fr which data had been returned. Fllwing this, the scripts then extracted all f the data n a per MD5 basis and made a recrd f hw many, if any, f a predetermined set f data flags were returned. The specific data sets, r flags, that were used in this test were then awarded a weighted value based n their level f imprtance, accrding t apprpriate weighting system agreed in advance with Kaspersky. This allwed fr a weighted measure (expressed as a percentage scre) f data cmpleteness t be awarded Page 11 f 54 West Cast Labs 2011

12 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy t each returned MD5 s that a judgement n the value and quality f the data culd be determined. Specific details f the weightings are detailed in Appendix A. Test Case 03 - Database Speed (TC03) TEST OBJECTIVE This test aimed t examine the respnsiveness f the whitelisting database using the returning f requests frm queries made against the database. Specifically, this testing cnsidered: The time taken fr the Whitelist database t respnd t verificatin requests against individual checksums. The time required fr the additin f a previusly unknwn clean file int the whitelist after it was submitted t Kaspersky fr verificatin. The time required fr Kaspersky t respnd t the reprting f, and take apprpriate actins upn, a reprted false psitive result. TEST DESCRIPTION Testing f the database speed was cnducted utilising several separate stages. The first cnsidered the independent verificatin f the lkup time as reprted by the database/lkup applicatin. This cnsisted f a manual verificatin cnducted by a WCL engineer, alng with an autmatic verificatin cnducted by the scripts that mnitred the start and finish times f the assciated windws applicatins as the cllectins were being parsed. Netwrk traffic captures were als utilised t prvide further verificatin f the timings. Page 12 f 54 West Cast Labs 2011

13 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy Fllwing this, the full cllectins were reprcessed thrugh the database, using the methdlgy as stated fr TC01. This time, hwever, the test sets were split int grups f bth 10,000 and 1,000 MD5s. The timings fr these were subsequently analysed in rder t determine the length f average time recrded fr prcessing each f these grupings, as well as t ascertain the average time per single MD5 when prcessed in these grups. Test Case 04 - Database False Rate (TC04) TEST OBJECTIVE This test aimed t examine the trustwrthiness r crrectness f the database. The testing was specifically fcussed n the fllwing areas: Number f False Negatives i.e. thse files classified as genuine by the slutin but in fact malicius, based against a set f samples drawn frm WCL s cllectins f recent malware. Number f False Psitives i.e. thse files classified by the slutin t be malicius, but in fact genuine. Availability f the database in terms f being able t respnd t a file lkup request, irrespective f the result f the lkup. TEST DESCRIPTION A list f 20,000 MD5s that are assciated with files cntained within WCL s malware cllectins was cmpiled, with the criteria fr this being that these had been cllected just prir t the start f the test. These included samples taken frm WCL s Page 13 f 54 West Cast Labs 2011

14 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy glbal hneypt netwrk, and s these files were live and in the wild. Using the methdlgy that was emplyed fr TC01, each f these MD5s was then parsed thrugh the applicatin against the database, and the subsequent returns and utputs were recrded. Subsequent t this, further analysis was als cnducted against the utput taken frm TC01 in rder t determine hw many f the knwn-gd files were reprted by the whitelist database as infected. Test Case 05 Additinal Services (TC05) TEST OBJECTIVE This case aimed t examine and reprt upn the added functinality that is extended t partners f Kaspersky and crprate cnsumers. Kaspersky whitelisting service ( Kaspersky Trusted service ( Als available n The examinatin f the whitelisting service invlved lking at the means by which a partner cmpany can submit upcming sftware releases fr inclusin int the whitelist, including ging thrugh the prcess itself. Investigatins f the Kaspersky Trusted service cnsidered the prcess that allws fr the prvisin f a Kaspersky apprval lg n a sftware dwnlad page, alngside infrmatin relating t the file. TEST DESCRIPTION In rder t test the Kaspersky Whitelisting Service, WCL created a series f new files Page 14 f 54 West Cast Labs 2011

15 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy that were previusly unknwn t Kaspersky Lab r t their Whitelisting database. Using accunt infrmatin specific t WCL and prvided by Kaspersky Lab, each f these files was upladed t the Whitelisting service FTP server and the uplad time nted. A series f in-huse scripts were simultaneusly started that wuld cntinuusly check the database nce every 10 secnds, this having been agreed as a reasnable timeframe. These scripts were cnfigured t lk fr the newly added infrmatin related the MD5s f the files that had been upladed. The timestamp fr when this infrmatin appeared was recrded n a per file basis. A subsequent test was then perfrmed that measured the time it takes fr Kaspersky Lab t reclassify a file s status nce they have been cntacted by a custmer with a query. T d this, a specific given address was cntacted with a request t reclassify thse same files frm clean t suspicius. The same scripts used in the earlier test were nce again run and cnfigured t recrd the timestamp at which the classificatin was seen t have altered. A validatin test was als perfrmed fr the use f the Kaspersky Trusted lg within the Kaspersky Trusted service. Using the MD5 infrmatin fr ne f the files supplied earlier in this test case, a web page was cnstructed and the HTML cde prvided was included, with the apprpriate MD5 and accunt cde infrmatin. It was then visually verified that bth the Trusted lg and respective Trusted service page were available. Finally, a series f questinnaires were sent ut t existing custmers f the service. Each questinnaire was designed t gain an insight as t the verall user experience f the service. Page 15 f 54 West Cast Labs 2011

16 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Methdlgy Test Case 06 Default Deny Mde (TC06) TEST OBJECTIVE This test aimed t determine whether the whitelisting database cntained the necessary infrmatin which is necessary fr running a default deny mde when using Kaspersky s Endpint prduct (which utilises Kaspersky Whitelisting database). Nte that the database nly was tested, and nt the implementatin Default Deny mde is, in this case, defined as a restricted mde f PC peratin when everything is blcked except fr certain particular pieces sftware which are necessary fr the basic peratin and general functinality f a given system - in ther wrds the Operating System and critical drivers. TEST DESCRIPTION The checksums f varius example perating systems as per the list belw were submitted t the database using the tls and methdlgies as in TC01, and the results returned were recrded as t whether they were included in the default deny list r nt: Windws XP Service Pack 3 (32 bit) Windws 7 Embedded Editin (32 bit) Windws 7 Hme Editin (64 bit) Windws 7 Prfessinal (32 bit) Windws 7 Enterprise (32-bit) Windws 7 Enterprise (64-bit) Page 16 f 54 West Cast Labs 2011

17 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results This sectin cntains the results fr all testing cnducted as part f this reprt. Tests are brken dwn accrding t each f the Test Cases utlined abve, and detailed as fllws: TC01 - Database Cverage TC02 - Database Fullness r quality f data TC03 - Database Speed TC04 - Database False Rate TC05 - Additinal Service TC06 Default Deny mde supprt Page 17 f 54 West Cast Labs 2011

18 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC01 - Database Cverage Cverage by Regins and type f sftware Regin Cnsumer Sftware Files requested Files detected Knwn (%) Americas 131, , % Western Eurpe 188, , % Eastern Eurpe 14,116 12, % Middle East & Africa 5,010 4, % Asia & Pacific 41,547 38, % All Regins 380, , % Table 1.0 Cnsumer sftware cverage by regin Regin Crprate Sftware Files requested Files detected Knwn (%) Americas 184, , % Western Eurpe 265, , % Eastern Eurpe 9,935 9, % Middle East & Africa % Asia & Pacific 2,087 2, % All Regins 462, , % Table 1.1 Crprate sftware cverage by regin Regin Cnsumer + Crprate Sftware Files requested Files detected Knwn (%) Americas 315, , % Western Eurpe 454, , % Eastern Eurpe 24,051 22, % Middle East & Africa 5,499 4, % Asia & Pacific 43,634 40, % All Regins 843, , % Table 1.2 Crprate and Cnsumer sftware cverage by regin Page 18 f 54 West Cast Labs 2011

19 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC01 - Database Cverage The belw graphs shw verall cverage statistics by regin (Figure 1.0) and verall cverage by market segment (Figure 1.1) Cverage by regin Asia Pacific 94% 100% Middle East & Africa 88% 100% East Eurpe 91% 100% Cverage Cllectin West Eurpe 91% 100% Americas 98% 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Figure 1.0 Cverage by gegraphical regin Cverage by market segment Cnsumer 93% 100% Cverage Cllectin Crprate 94% 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Figure 1.1 Cverage by gegraphical regin Page 19 f 54 West Cast Labs 2011

20 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC01 - Database Cverage File Type The fllwing table (Table 1.3) lists the database cverage statistics based n specific extensins with a graphical representatin in Figure 1.2. Extensin Files requested Files identified Percent Identified.exe %.dll %.cm %.cab %.sys %.msi % Other files (.pdf,.gpg,.dc, etc.) % Table 1.3 Cverage by file extensin type % 90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00%.EXE.DLL.COM.CAB.SYS.MSI Other files Figure 1.2 Cverage by file extensin type 15% 14%.EXE.DLL 12% 16%.COM.CAB.SYS 16% 11% 16%.MSI Other files Figure 1.3 Cverage by file extensin type Page 20 f 54 West Cast Labs 2011

21 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC01 - Database Cverage TC01 Result Analysis When lking at the data fr the MD5 test cllectin, it is clear that the whitelist database prvides infrmatin, nt just fr a large number MD5s, but als fr a large variety f MD5s. Never des this becme mre bvius than when lking at MD5s belnging t sftware dwnladed frm ppular dwnlad lcatins/mirrrs that serve the Asia Pacific and Middle East/Africa regins. MD5 recgnitin rates remained cnsistently high thrughut all f the tests. The lwest f these, crprate sftware dwnladed frm the Middle East & Africa regin, still registered an impressive 86% cverage. Of the ther categries, the result that prbably stands ut mst is the 98% cverage f all sftware dwnladed frm the Americas regin. When lking at individual file types, the traditinal Prtable Executable (PE) files such as.exe,.dll, and.cm all recrded a high cverage rate. Page 21 f 54 West Cast Labs 2011

22 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC02 - Database Fullness The fllwing table and graph (table 2.0 and figure 2.0) shw the scres fr the three main fields f file infrmatin based upn the results returned frm the database related t the MetaData attached t each f the checksums. A full descriptin f hw these scres were arrived at can be fund in Appendix A. These scres are based n data returned nly fr thse files cntained in the test suite that are executable (.exe) files. Data Weighted percentage scre Expertise 87.17% Statistics 80.57% Raw Data 87.17% Table 2.0 Database fullness based upn Kaspersky metadata flags -.EXE files nly Raw Data Statistics Expertise 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Figure 2.0 Database fullness based upn Kaspersky metadata flags -.EXE files nly Page 22 f 54 West Cast Labs 2011

23 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC02 - Database Fullness The fllwing table and graph (table 2.1 and figure 2.1) shw the scres fr a number f metrics based upn the results returned frm the database related t the MetaData attached t each f the checksums. A full descriptin f hw these scres were arrived at can be fund in Appendix A. Data Weighted percentage scre Weighted percentage scre File Data Inf KSN inf File Prduct inf File Surce & Package Inf 72.1 Signatures & Certificates Inf Verdict Type & Cmment Users Trusted Level Categrizatin File Gegraphy & Ppularity Zne Inf 89.3 Table 2.1 Database fullness based upn Kaspersky metadata flags -.EXE files nly File Data Inf File Prduct inf Signatures & Certificates Users Trusted Lev File Gegraphy & Ppul KSN inf File Surce & Package Verdict Type & Cmm Categrizatin Zne Inf Figure 2.1 Database fullness based upn Kaspersky metadata flags -.EXE files nly. Page 23 f 54 West Cast Labs 2011

24 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC02 - Database Fullness The fllwing table and graph (table 2.1 and figure 2.1) shw the scres fr the three main fields f file infrmatin based upn the results returned frm the database related t the MetaData attached t each f the checksums. A full descriptin f hw these scres were arrived at can be fund in Appendix A. Wrth nting with the tables and charts belw is that this data is based n all file types included within the test set and that sme f the fields, such as File Gegraphy, are related slely t executable files. Data Weighted percentage scre Expertise 97.37% Statistics 88.91% Raw Data 85.01% Table 2.0 Database fullness based upn Kaspersky metadata flags - all files Expertise Statistics Raw Data 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Figure 2.0 Database fullness based upn Kaspersky metadata flags all files Page 24 f 54 West Cast Labs 2011

25 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC02 - Database Fullness The fllwing table and graph (table 2.1 and figure 2.1) shw the scres fr a number f metrics based upn the results returned frm the database related t the MetaData attached t each f the checksums. A full descriptin f hw these scres were arrived at can be fund in Appendix A. Data Weighted percentage scre Weighted percentage scre File Data Inf 97.3 KSN inf File Prduct inf File Surce & Package Inf Signatures & Certificates Inf Verdict Type & Cmment Users Trusted Level 3.89 Categrizatin File Gegraphy & Ppularity 2.47 Zne Inf Table 2.1 Database fullness based upn Kaspersky metadata flags all files File Data Inf File Prduct inf Signatures & Certificates Users Trusted Lev File Gegraphy & Ppul KSN inf File Surce & Package Verdict Type & Cmm Categrizatin Zne Inf Figure 2.1 Database fullness based upn Kaspersky metadata flags all files. Page 25 f 54 West Cast Labs 2011

26 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC02 - Database Fullness TC02 Result Analysis It can be seen frm the abve results that, whilst certain areas f the metadata in the database d still require backfilling, the imprtant sectins related t the File Data Inf, the File Surce and Package inf, the Verdict Types and Cmments, Zne inf and Expertise are all well ppulated these are the cre f the infrmatin n which decisins will likely be made within any implementatin. A marked difference can als be nted when cmparing the file infrmatin prvided specifically fr executable files. Page 26 f 54 West Cast Labs 2011

27 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC03 - Database Speed Whitelisting database reply speed (Gruped by 1,000 MD5s) The fllwing tables display the time taken fr the Whitelist database t respnd t verificatin requests against individual checksums. These are the times recrded by West Cast Labs. The specific applicatin prvided by Kaspersky fr use in the testing als returned a lkup time as part f its functinality, and the differences between the Kaspersky reprted time and the time measured by West Cast Labs were well within the margins f errr. These verificatins were cnducted acrss 10 separate runs, each cnsisting f 1,000 unique MD5s, taking the verificatin test set t 10,000 unique MD5s in ttal. Run f 1000 MD5s Recrded Time (mm:ss:00) Run f 1000 MD5s Recrded Time (mm:ss:00) 1 01: : : : : : : : : :14.90 Table 3.0 Recrded times fr 1000 unique MD5 lkups (mm:ss:00) Run 01 Run 02 Run 03 Run 04 Run 05 Run 06 Run 07 Run 08 Run 09 Run 10 Figure 3.0 Recrded times fr 1000 unique MD5 lkups in secnds Page 27 f 54 West Cast Labs 2011

28 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC03 - Database Speed - Gruped by 10,000 MD5s The fllwing graph (figure 3.1) shws the distributin lkup times recrded fr the entire MD5 test cllectin (rather than 10 individual runs f 1000 each) when parsed thrugh the whitelist tl in grups f 10,000. Average Lkup Time fr a grup f 10,000 MD5s: 5 minutes 13 secnds Average Lkup Time per MD5 when parsed in grups f 10,000: 0.03 secnds Time (Minute Runs Gruped by 10,000 MD5s Figure 3.1 runs f checksum lkups gruped by 10,000 MD5s ver entire test cllectin This shws the 73 runs gruped against the time taken in minutes - as can be seen, there were very few runs verall that tk substantially lnger than abut 7 minutes t return when querying 10,000 checksums at a time. Results appearing in the tp and bttm 10% f the verall range were discarded in rder t avid skew frm pssible transient netwrk cnditins. Page 28 f 54 West Cast Labs 2011

29 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC03 - Database Speed Gruped by 1,000 MD5s The fllwing graph (figure 3.2) displays the lkup times recrded fr the entire MD5 test cllectin (rather than 10 individual runs when parsed thrugh the whitelist tl in grups f 1, sets f runs. Average Lkup Time fr a grup f 1,000 MD5s: 18.5 secnds Average Lkup Time per MD5 when parsed in grups f 1,000: 0.02 secnds Time (Secnd Runs Gruped by 1,000 MD5s Figure 3.2 runs f checksum lkups gruped by 1,000 MD5s ver entire test cllectin Once again, it can be seen that the majrity f runs returned very quickly with nly a few that tk than abut 40 secnds lnger t return. Results appearing in the tp and bttm 10% f the verall range were discarded in rder t avid skew frm pssible transient netwrk cnditins. Page 29 f 54 West Cast Labs 2011

30 Cmmercial in Cnfidence Kaspersky Whitelisting - Test Reprt Test Results TC03 - Database Speed Additin f new files t Whitelist The fllwing graph (figure 3.3) shws the time taken in the prcess f the additin f a previusly unknwn clean file int the whitelist fllwing its submissin t Kaspersky fr verificatin. The average time in this case is just ver 1 hur and 13 minutes. The secnd graph (figure 3.4) shws the time required fr Kaspersky t respnd t the reprting f, and take apprpriate actins upn, a reprted false psitive result. The average time in this case is just ver 1 minute and 50 secnds. Time (Minutes) Files Figure 3.3 Time taken t add files t whitelist database Time (Secnds) Files Figure 3.4 Time taken t change file reputatin in whitelist database Page 30 f 54 West Cast Labs 2011

SaaS Listing CA Cloud Service Management

SaaS Listing CA Cloud Service Management SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters

More information

Optimal Payments Extension. Supporting Documentation for the Extension Package. 20140225 v1.1

Optimal Payments Extension. Supporting Documentation for the Extension Package. 20140225 v1.1 Optimal Payments Extensin Supprting Dcumentatin fr the Extensin Package 20140225 v1.1 Revisin Histry v1.1 Updated Demac Media branding v1.0 Initial Dcument fr Distributin supprt@ptimalpayments.cm Page

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

Helpdesk Support Tickets & Knowledgebase

Helpdesk Support Tickets & Knowledgebase Helpdesk Supprt Tickets & Knwledgebase User Guide Versin 1.0 Website: http://www.mag-extensin.cm Supprt: http://www.mag-extensin.cm/supprt Please read this user guide carefully, it will help yu eliminate

More information

LeadStreet Broker Guide

LeadStreet Broker Guide RE/MAX f Western Canada LeadStreet Brker Guide Ver. 2.0 Revisin Histry Name Date Versin Descriptin Tamika Anglin 09/04/13 1.0 Initial Creatin Tamika Anglin 11/05/13 2.0 Inclusin f instructins n reprting

More information

Equal Pay Audit 2014 Summary

Equal Pay Audit 2014 Summary Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument

More information

Using Sentry-go Enterprise/ASPX for Sentry-go Quick & Plus! monitors

Using Sentry-go Enterprise/ASPX for Sentry-go Quick & Plus! monitors Using Sentry-g Enterprise/ASPX fr Sentry-g Quick & Plus! mnitrs 3Ds (UK) Limited, February, 2014 http://www.sentry-g.cm Be Practive, Nt Reactive! Intrductin Sentry-g Enterprise Reprting is a self-cntained

More information

McAfee Enterprise Security Manager. Data Source Configuration Guide. Infoblox NIOS. Data Source: September 2, 2014. Infoblox NIOS Page 1 of 8

McAfee Enterprise Security Manager. Data Source Configuration Guide. Infoblox NIOS. Data Source: September 2, 2014. Infoblox NIOS Page 1 of 8 McAfee Enterprise Security Manager Data Surce Cnfiguratin Guide Data Surce: Infblx NIOS September 2, 2014 Infblx NIOS Page 1 f 8 Imprtant Nte: The infrmatin cntained in this dcument is cnfidential and

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

Internet and E-Mail Policy User s Guide

Internet and E-Mail Policy User s Guide Internet and E-Mail Plicy User s Guide Versin 2.2 supprting partnership in mental health Internet and E-Mail Plicy User s Guide Ver. 2.2-1/5 Intrductin Health and Scial Care requires a great deal f cmmunicatin

More information

Service Desk Self Service Overview

Service Desk Self Service Overview Tday s Date: 08/28/2008 Effective Date: 09/01/2008 Systems Invlved: Audience: Tpics in this Jb Aid: Backgrund: Service Desk Service Desk Self Service Overview All Service Desk Self Service Overview Service

More information

SBClient and Microsoft Windows Terminal Server (Including Citrix Server)

SBClient and Microsoft Windows Terminal Server (Including Citrix Server) SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance

More information

CSC IT practix Recommendations

CSC IT practix Recommendations CSC IT practix Recmmendatins CSC Healthcare 28th January 2014 Versin 3 www.csc.cm/glbalhealthcare Cntents 1 Imprtant infrmatin 3 2 IT Specificatins 4 2.1 Wrkstatins... 4 2.2 Minimum Server with 1-5 wrkstatins

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

Introduction to Mindjet MindManager Server

Introduction to Mindjet MindManager Server Intrductin t Mindjet MindManager Server Mindjet Crpratin Tll Free: 877-Mindjet 1160 Battery Street East San Francisc CA 94111 USA Phne: 415-229-4200 Fax: 415-229-4201 mindjet.cm 2013 Mindjet. All Rights

More information

GETTING STARTED With the Control Panel Table of Contents

GETTING STARTED With the Control Panel Table of Contents With the Cntrl Panel Table f Cntents Cntrl Panel Desktp... 2 Left Menu... 3 Infrmatin... 3 Plan Change... 3 Dmains... 3 Statistics... 4 Ttal Traffic... 4 Disk Quta... 4 Quick Access Desktp... 4 MAIN...

More information

STIOffice Integration Installation, FAQ and Troubleshooting

STIOffice Integration Installation, FAQ and Troubleshooting STIOffice Integratin Installatin, FAQ and Trubleshting Installatin Steps G t the wrkstatin/server n which yu have the STIDistrict Net applicatin installed. On the STI Supprt page at http://supprt.sti-k12.cm/,

More information

BRILL s Editorial Manager (EM) Manual for Authors Table of Contents

BRILL s Editorial Manager (EM) Manual for Authors Table of Contents BRILL s Editrial Manager (EM) Manual fr Authrs Table f Cntents Intrductin... 2 1. Getting Started: Creating an Accunt... 2 2. Lgging int EM... 3 3. Changing Yur Access Cdes and Cntact Infrmatin... 3 3.1

More information

Implementing an electronic document and records management system using SharePoint 7

Implementing an electronic document and records management system using SharePoint 7 Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f

More information

Software and Hardware Change Management Policy for CDes Computer Labs

Software and Hardware Change Management Policy for CDes Computer Labs Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console Installatin Guide Installatin Guide Marshal Reprting Cnsle Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 2 Sftware Prerequisites 3 Installatin Prcedures 3 Appendix: Enabling

More information

9 ITS Standards Specification Catalog and Testing Framework

9 ITS Standards Specification Catalog and Testing Framework New Yrk State ITS Standards Specificatin Develpment Guide 9 ITS Standards Specificatin Catalg and Testing Framewrk This chapter cvers cncepts related t develpment f an ITS Standards Specificatin Catalg

More information

WEB APPLICATION SECURITY TESTING

WEB APPLICATION SECURITY TESTING WEB APPLICATION SECURITY TESTING Cpyright 2012 ps_testware 1/7 Intrductin Nwadays every rganizatin faces the threat f attacks n web applicatins. Research shws that mre than half f all data breaches are

More information

HSBC Online Home Loan Application Process

HSBC Online Home Loan Application Process HSBC Online Hme Lan Applicatin Prcess Versin 1.0 Nvember 2005 Cpyright. HSBC Bank Australia Limited 2005 ALL RIGHTS RESERVED N part f this publicatin may be reprduced, stred in a retrieval system, r transmitted,

More information

StarterPak: Dynamics CRM Opportunity To NetSuite Sales Order

StarterPak: Dynamics CRM Opportunity To NetSuite Sales Order StarterPak: Dynamics CRM Opprtunity T NetSuite Sales Order Versin 1.0 7/20/2015 Imprtant Ntice N part f this publicatin may be reprduced, stred in a retrieval system, r transmitted in any frm r by any

More information

Organisational self-migration guide an overview V1-5 April 2014

Organisational self-migration guide an overview V1-5 April 2014 Organisatinal self-migratin guide an verview V1-5 April 2014 Cpyright 2013, Health and Scial Care Infrmatin Centre. 1 Self Migratin t NHSmail an verview fr rganisatins Cntents Intrductin 3 1. Initial preparatins

More information

Watlington and Chalgrove GP Practice - Patient Satisfaction Survey 2011

Watlington and Chalgrove GP Practice - Patient Satisfaction Survey 2011 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Backgrund During ne week in Nvember last year patients attending either the Chalgrve r the Watlingtn surgeries were asked t cmplete a survey

More information

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...

More information

Disk Redundancy (RAID)

Disk Redundancy (RAID) A Primer fr Business Dvana s Primers fr Business series are a set f shrt papers r guides intended fr business decisin makers, wh feel they are being bmbarded with terms and want t understand a cmplex tpic.

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Corporate Standards for data quality and the collation of data for external presentation

Corporate Standards for data quality and the collation of data for external presentation The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published

More information

How to put together a Workforce Development Fund (WDF) claim 2015/16

How to put together a Workforce Development Fund (WDF) claim 2015/16 Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF

More information

AP Capstone Digital Portfolio - Teacher User Guide

AP Capstone Digital Portfolio - Teacher User Guide AP Capstne Digital Prtfli - Teacher User Guide Digital Prtfli Access and Classrm Setup... 2 Initial Lgin New AP Capstne Teachers...2 Initial Lgin Prir Year AP Capstne Teachers...2 Set up Yur AP Capstne

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Customers FAQs for Webroot SecureAnywhere Identity Shield

Customers FAQs for Webroot SecureAnywhere Identity Shield Custmers FAQs fr Webrt SecureAnywhere Identity Shield Table f Cntents General Questins...2 Why is the bank ffering Webrt SecureAnywhere sftware?... 2 What des it prtect?... 2 Wh is Webrt?... 2 Is Webrt

More information

CORE 8 to 9 Data Migration Guide

CORE 8 to 9 Data Migration Guide CORE 8 t 9 Data Migratin Guide i CORE 8 t 9 Data Migratin Guide Cpyright 2009-2015 Vitech Crpratin. All rights reserved. N part f this dcument may be reprduced in any frm, including, but nt limited t,

More information

Licensing Windows Server 2012 for use with virtualization technologies

Licensing Windows Server 2012 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This

More information

Tipsheet: Sending Out Mass Emails in ApplyYourself

Tipsheet: Sending Out Mass Emails in ApplyYourself GEORGETOWN GRADUATE SCHOOL Tipsheet: Sending Out Mass Emails in ApplyYurself In ApplyYurself (AY), it is very simple and easy t send a mass email t all f yur prspects, applicants, r students with applicatins

More information

SQL Perform Tools 5.10 Release Note

SQL Perform Tools 5.10 Release Note SQL Perfrm Tls 5.10 Release Nte Lndn, UK, February 26 2015 SQL Perfrm Tls versin 5.10 release Tday we are prudly annuncing the latest release f ur prducts' family SQL Perfrm Tls. Fr clarity, the prduct

More information

Copyrights and Trademarks

Copyrights and Trademarks Cpyrights and Trademarks Sage One Accunting Cnversin Manual 1 Cpyrights and Trademarks Cpyrights and Trademarks Cpyrights and Trademarks Cpyright 2002-2014 by Us. We hereby acknwledge the cpyrights and

More information

FINRA Regulation Filing Application Batch Submissions

FINRA Regulation Filing Application Batch Submissions FINRA Regulatin Filing Applicatin Batch Submissins Cntents Descriptin... 2 Steps fr firms new t batch submissin... 2 Acquiring necessary FINRA accunts... 2 FTP Access t FINRA... 2 FTP Accunt n FINRA s

More information

Montana Acquisition & Contracting System (emacs) emacs Handbook. Vendor Registration and Data Management

Montana Acquisition & Contracting System (emacs) emacs Handbook. Vendor Registration and Data Management Mntana Acquisitin & Cntracting System (emacs) emacs Handbk Vendr Registratin and Data Management Welcme The purpse f this emacs Handbk fr Vendr Registratin and Data Management is t prvide vendrs with the

More information

Ten Steps for an Easy Install of the eg Enterprise Suite

Ten Steps for an Easy Install of the eg Enterprise Suite Ten Steps fr an Easy Install f the eg Enterprise Suite (Acquire, Evaluate, and be mre Efficient!) Step 1: Dwnlad the eg Sftware; verify hardware and perating system pre-requisites Step 2: Obtain a valid

More information

Licensing Windows Server 2012 R2 for use with virtualization technologies

Licensing Windows Server 2012 R2 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents

More information

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents HP ExpertOne HP2-T21: Administering HP Server Slutins Industry Standard Servers Exam preparatin guide Table f Cntents Overview 2 Why take the exam? 2 HP ATP Server Administratr V8 certificatin 2 Wh shuld

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

esupport Quick Start Guide

esupport Quick Start Guide esupprt Quick Start Guide Last Updated: 5/11/10 Adirndack Slutins, Inc. Helping Yu Reach Yur Peak 908.725.8869 www.adirndackslutins.cm 1 Table f Cntents PURPOSE & INTRODUCTION... 3 HOW TO LOGIN... 3 SUBMITTING

More information

Integrating With incontact dbprovider & Screen Pops

Integrating With incontact dbprovider & Screen Pops Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint

More information

FAQs for Webroot SecureAnywhere Identity Shield

FAQs for Webroot SecureAnywhere Identity Shield FAQs fr Webrt SecureAnywhere Identity Shield Table f Cntents General Questins...2 Why is the bank ffering Webrt SecureAnywhere Identity Shield?... 2 What des it prtect?... 2 Wh is Webrt?... 2 Is the Webrt

More information

Adobe Sign. Enabling Single Sign-On with SAML Reference Guide

Adobe Sign. Enabling Single Sign-On with SAML Reference Guide Enabling Single Sign-On with SAML Reference Guide 2016 Adbe Systems Incrprated. All Rights Reserved. Prducts mentined in this dcument, such as the services f identity prviders Micrsft Active Directry Federatin,

More information

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3 EEC Single Sign In (SSI) Applicatin The EEC Single Sign In (SSI) Single Sign In (SSI) is the secure, nline applicatin that cntrls access t all f the Department f Early Educatin and Care (EEC) web applicatins.

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

Business Continuity Management Systems Foundation Training Course

Business Continuity Management Systems Foundation Training Course Certificatin criteria fr Business Cntinuity Management Systems Fundatin Training Curse CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE

More information

Preparing to Deploy Reflection : A Guide for System Administrators. Version 14.1

Preparing to Deploy Reflection : A Guide for System Administrators. Version 14.1 Preparing t Deply Reflectin : A Guide fr System Administratrs Versin 14.1 Table f Cntents Table f Cntents... 2 Preparing t Deply Reflectin 14.1:... 3 A Guide fr System Administratrs... 3 Overview f the

More information

AvePoint High Speed Migration Supplementary Tools

AvePoint High Speed Migration Supplementary Tools AvePint High Speed Migratin Supplementary Tls User Guide Issued April 2016 1 Table f Cntents Intrductin... 3 MD5 Value Generatr Tl... 3 Azure Data Uplad Tl... 3 Dwnlading and Unpacking the Tl... 4 Using

More information

How To Measure Call Quality On Your Service Desk

How To Measure Call Quality On Your Service Desk Hw T Measure Call Quality On Yur Service Desk - 1 - Declaratin We believe the infrmatin in this dcument t be accurate, relevant and truthful based n ur experience and the infrmatin prvided t us t date.

More information

ABELMed Platform Setup Conventions

ABELMed Platform Setup Conventions ABELMed Platfrm Setup Cnventins 1 Intrductin 1.1 Purpse f this dcument The purpse f this dcument is t prvide prspective ABELMed licensees and their hardware vendrs with the infrmatin that they will require

More information

Phone support is available if you have any questions or problems with the NASP PRO software during your tournament.

Phone support is available if you have any questions or problems with the NASP PRO software during your tournament. NASP Pr Turnament Instructins Updated 11/4/13 - NASP Pr Turnament Step by Step It is HIGHLY recmmended that yu read and fllw these instructins. Als, print these instructins and have them available at yur

More information

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew

More information

Caching Software Performance Test: Microsoft SQL Server Acceleration with FlashSoft Software 3.8 for Windows Server

Caching Software Performance Test: Microsoft SQL Server Acceleration with FlashSoft Software 3.8 for Windows Server The linked image cannt be displayed. The file may have been mved, renamed, r deleted. Verify that the link pints t the crrect file and lcatin. Technical Brief Caching Sftware Perfrmance Test: Micrsft SQL

More information

April 29, 2013 INTRODUCTION ORGANIZATIONAL OVERVIEW PROJECT OVERVIEW

April 29, 2013 INTRODUCTION ORGANIZATIONAL OVERVIEW PROJECT OVERVIEW April 29, 2013 INTRODUCTION The Mid-Atlantic Reginal Air Management Assciatin, Inc (MARAMA) is seeking t engage a cntractr t assist in updating f MARAMA s current website sftware and mve the website t

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

Appendix A Page 1 of 5 DATABASE TECHNICAL REQUIREMENTS AND PRICING INFORMATION. Welcome Baby and Select Home Visitation Programs Database

Appendix A Page 1 of 5 DATABASE TECHNICAL REQUIREMENTS AND PRICING INFORMATION. Welcome Baby and Select Home Visitation Programs Database Appendix A Page 1 f 5 The items in the list f database technical requirements belw was develped thrugh several meetings between First 5 LA Research and Evaluatin, Infrmatin Technlgy, and Prgram Develpment

More information

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free.

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free. 990 e-pstcard FAQ Fr frequently asked questins abut filing the e-pstcard that are nt listed belw, brwse the FAQ at http://epstcard.frm990.rg/frmtsfaq.asp# (cpy and paste this link t yur brwser). General

More information

User Guide Version 4.4

User Guide Version 4.4 User Guide Versin 4.4 Page 2 f 41 EastStreMaker Pr 4.4 Summary Cntents 1 INTRODUCTION... 3 1.1 NAVIGATION... 3 2 EASYSTOREMAKER PRO... 5 2.1 CONFIGURATION WIZARD... 5 2.2 STORE CONFIGURATION... 13 2.2.1

More information

Meeting Minutes for January 17, 2013

Meeting Minutes for January 17, 2013 There are tw purpses t these bi-mnthly calls: Meeting Minutes fr January 17, 2013 1. Prvide updates that may affect wrkflw user studies 2. Prvide a frum fr MIP Studies Users t ask questins and raise cncerns

More information

How To Install An Orin Failver Engine On A Network With A Network Card (Orin) On A 2Gigbook (Orion) On An Ipad (Orina) Orin (Ornet) Ornet (Orn

How To Install An Orin Failver Engine On A Network With A Network Card (Orin) On A 2Gigbook (Orion) On An Ipad (Orina) Orin (Ornet) Ornet (Orn SlarWinds Technical Reference Preparing an Orin Failver Engine Installatin Intrductin t the Orin Failver Engine... 1 General... 1 Netwrk Architecture Optins and... 3 Server Architecture Optins and... 4

More information

TaskCentre v4.5 Send Message (SMTP) Tool White Paper

TaskCentre v4.5 Send Message (SMTP) Tool White Paper TaskCentre v4.5 Send Message (SMTP) Tl White Paper Dcument Number: PD500-03-17-1_0-WP Orbis Sftware Limited 2010 Table f Cntents COPYRIGHT 1 TRADEMARKS 1 INTRODUCTION 2 Overview 2 FEATURES 2 GLOBAL CONFIGURATION

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

NASDAQ BookViewer 2.0 User Guide

NASDAQ BookViewer 2.0 User Guide NASDAQ BkViewer 2.0 User Guide NASDAQ BkViewer 2.0 ffers a real-time view f the rder depth using the NASDAQ Ttalview prduct fr NASDAQ and ther exchange-listed securities including: The tp buy and sell

More information

1 GETTING STARTED. 5/7/2008 Chapter 1

1 GETTING STARTED. 5/7/2008 Chapter 1 5/7/2008 Chapter 1 1 GETTING STARTED This chapter intrduces yu t the web-based UIR menu system. Infrmatin is prvided abut the set up necessary t assign users permissin t enter and transmit data. This first

More information

FUJITSU Software ServerView Suite ServerView PrimeCollect

FUJITSU Software ServerView Suite ServerView PrimeCollect User Guide - English FUJITSU Sftware ServerView Suite ServerView PrimeCllect Editin February 2015 Cmments Suggestins Crrectins The User Dcumentatin Department wuld like t knw yur pinin f this manual. Yur

More information

Connecticut State Department of Education 2014-15 School Health Services Information Survey

Connecticut State Department of Education 2014-15 School Health Services Information Survey Cnnecticut State Department f Educatin 2014-15 Schl Health Services Infrmatin Survey General Directins fr Cmpletin by Schl Nurse Crdinatr/Supervisr This Schl Health Services Infrmatin Survey was designed

More information

PS+ Assurance. User Guide Version: 1.0. Page 1

PS+ Assurance. User Guide Version: 1.0. Page 1 PS+ Assurance User Guide Versin: 1.0 Page 1 Overview The PS+ Assurance app gives users a visible check t ensure the prject is cmpliant. There are checks fr issues and risks and als checks fr the plan status.

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

1) Update the AccuBuild Program to the latest version Version 9.3.0.3 or later.

1) Update the AccuBuild Program to the latest version Version 9.3.0.3 or later. Certified Payrll XML Exprt As f June 4 th, 2015, The Califrnia Department f Industrial Relatins (DIR) is requiring that all certified payrll reprts be submitted nline using the ecpr system. The ecpr System

More information

Importance and Contribution of Software Engineering to the Education of Informatics Professionals

Importance and Contribution of Software Engineering to the Education of Informatics Professionals Imprtance and Cntributin f Sftware Engineering t the Educatin f Infrmatics Prfessinals Dr. Tick, József Budapest Plytechnic, Hungary, tick@bmf.hu Abstract: As a result f the Blgna prcess a new frm f higher

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console INSTALLATION GUIDE Marshal Reprting Cnsle Installatin Guide Marshal Reprting Cnsle March, 2009 Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 3 Sftware Prerequisites 3 Installatin

More information

Copyright 2013, SafeNet, Inc. All rights reserved. http://www.safenet-inc.com/ We have attempted to make these documents complete, accurate, and

Copyright 2013, SafeNet, Inc. All rights reserved. http://www.safenet-inc.com/ We have attempted to make these documents complete, accurate, and ii Cpyright 2013, SafeNet, Inc. All rights reserved. http://www.safenet-inc.cm/ We have attempted t make these dcuments cmplete, accurate, and useful, but we cannt guarantee them t be perfect. When we

More information

o 1.1 - How AD Query Works o 1.2 - Installation Requirements o 2.1 - Inserting your License Key o 2.2 - Selecting and Changing your Search Domain

o 1.1 - How AD Query Works o 1.2 - Installation Requirements o 2.1 - Inserting your License Key o 2.2 - Selecting and Changing your Search Domain SysOp Tls Active Directry Management sftware Active Directry Query v1.x Sftware Installatin and User Guide Updated September 29, 2008 In This Dcument: 1.0 Intrductin 1.1 - Hw AD Query Wrks 1.2 - Installatin

More information

Using PayPal Website Payments Pro UK with ProductCart

Using PayPal Website Payments Pro UK with ProductCart Using PayPal Website Payments Pr UK with PrductCart Overview... 2 Abut PayPal Website Payments Pr & Express Checkut... 2 What is Website Payments Pr?... 2 Website Payments Pr and Website Payments Standard...

More information

Live Analytics for Kaltura Live Streaming Information Guide. Version: Jupiter

Live Analytics for Kaltura Live Streaming Information Guide. Version: Jupiter Live Analytics fr Kaltura Live Streaming Infrmatin Guide Versin: Jupiter Kaltura Business Headquarters 250 Park Avenue Suth, 10th Flr, New Yrk, NY 10003 Tel.: +1 800 871 5224 Cpyright 2015 Kaltura Inc.

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

CS 360 Software Development Spring 2008 Tuesdays and Thursdays 3:30 p.m. 4:45 p.m.

CS 360 Software Development Spring 2008 Tuesdays and Thursdays 3:30 p.m. 4:45 p.m. CS 360 Sftware Develpment Spring 2008 Tuesdays and Thursdays 3:30 p.m. 4:45 p.m. Instructr: Ingrid Russell Office: Dana 343 email: irussell@hartfrd.edu http://uhaweb.hartfrd.edu/irussell Curse Descriptin:

More information

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15 AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides

More information

HP Email Archiving software for Microsoft Exchange

HP Email Archiving software for Microsoft Exchange HP Email Archiving sftware fr Micrsft Exchange PST Imprt Tls Cmpnents and Deplyment Best Practices Table f Cntents Overview... 2 Prerequisites... 2 Cmpnents... 2 Archive Credentials... 2 PST Lader... 2

More information

Migrating to SharePoint 2010 Don t Upgrade Your Mess

Migrating to SharePoint 2010 Don t Upgrade Your Mess Migrating t SharePint 2010 Dn t Upgrade Yur Mess by David Cleman Micrsft SharePint Server MVP April 2011 Phne: (610)-717-0413 Email: inf@metavistech.cm Website: www.metavistech.cm Intrductin May 12 th

More information

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts

More information

Undergraduate Degree Program Assessment Progress Report Cover Sheet

Undergraduate Degree Program Assessment Progress Report Cover Sheet Undergraduate Degree Prgram Assessment Prgress Reprt Cver Degree: BA Prfessinal and Technical Writing Fr Calendar Year: 2014 (Date submitted t cllege cmmittee:) 2-20-2015 (Date psted n cllege assessment

More information

ViPNet VPN in Cisco Environment. Supplement to ViPNet Documentation

ViPNet VPN in Cisco Environment. Supplement to ViPNet Documentation ViPNet VPN in Cisc Envirnment Supplement t ViPNet Dcumentatin 1991 2015 Inftecs Americas. All rights reserved. Versin: 00121-04 90 02 ENU This dcument is included in the sftware distributin kit and is

More information

Diagnostic Manager Change Log

Diagnostic Manager Change Log Diagnstic Manager Change Lg Updated: September 8, 2015 4.4.4090 Features and Issues Supprt fr Office 365 Tenants Yu can nw: Mnitr the status f Office 365 Services (including SharePint Online, Exchange

More information

Diagnosis and Troubleshooting

Diagnosis and Troubleshooting Diagnsis and Trubleshting DataDirect Cnnect Series ODBC Drivers Intrductin This paper discusses the diagnstic tls that are available t cnfigure and trublesht yur ODBC envirnment and prvides a trubleshting

More information

Serv-U Distributed Architecture Guide

Serv-U Distributed Architecture Guide Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v14.0.1.0 Page 1 f 16 Intrductin Serv-U

More information

KronoDesk Migration and Integration Guide Inflectra Corporation

KronoDesk Migration and Integration Guide Inflectra Corporation / KrnDesk Migratin and Integratin Guide Inflectra Crpratin Date: September 24th, 2015 0B Intrductin... 1 1B1. Imprting frm Micrsft Excel... 2 6B1.1. Installing the Micrsft Excel Add-In... 2 7B1.1. Cnnecting

More information

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop.

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop. Web Develpment Offshre Develpment Outsurcing SEO ACTIVITY MONITOR This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it

More information