Watlington and Chalgrove GP Practice - Patient Satisfaction Survey 2011
|
|
- Sharleen Walton
- 8 years ago
- Views:
Transcription
1 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Backgrund During ne week in Nvember last year patients attending either the Chalgrve r the Watlingtn surgeries were asked t cmplete a survey abut the. The purpse f the survey was t measure patient satisfactin with regard t varius cmpnents f the and t highlight areas where the culd imprve as well as thse in which it perfrms well. The cmpleted questinnaires, which were sent away t PatientDynamics fr analysis, have nw been returned and three patients frm the Patient Participatin Grup have studied the results and made sme recmmendatins based n the findings which are utlined belw. This type f survey has been cnducted in previus years, recmmendatins made, many f which have been implemented, and changes intrduced t address patient cncerns. Hwever, unlike in previus years, there are n benchmark figures which relate t the natinal findings which mean that this year it is nt pssible t cmpare ur with thers lcally r natinally. This is because the pted fr a bespke survey which included sme additinal questins relevant t this fr which the was keen t have feedback frm the patients. The reasn fr this decisin was s that ur Patient Grup culd add questins, pertinent t ur, that they felt were imprtant and were nt included in the basic questinnaire. The Patient Participatin Grup was asked t suggest any questins they felt fell int the abve categry and f the nes prpsed the chse 3 t add t the questinnaire. Next year the same system will prbably be used and it will be pssible t lk back at this year s survey results and make cmparisns. In future years it will be pssible t identify trends in levels f satisfactin t. The data available and frm which the bservatins have been made was gained frm infrmatin prvided by in excess f 200 patients attending each surgery during a week in Nvember. It thus prvides nly a snapsht picture f patients views abut the. It des hwever indicate areas that can be cmmended and built upn as well as thers that the may be able t address. Sme issues are repeating and lng-standing nes fr which there has been n bvius r wrkable slutin. The attached chart gives an indicative picture f patients levels f satisfactin with a range f areas cvered by the survey questins. It must be stressed that the infrmatin shuld be cnsidered alngside additinal factrs such as the differences in cmpsitin and expectatins f the tw grups f patients and the fact sme questins did nt necessarily apply t all patients and therefre were nt rated by all respndents. 1
2 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Findings In previus years the verall level f satisfactin with the was high and exceeded the natinal benchmark figures and it is clear that the level f satisfactin remains high this year t. The vast majrity f patients are very happy with the verall service and standard f care that they receive at bth surgeries. There are sme areas and issues with which patients satisfactin levels are lwer and these have been discussed with the Manager in rder t determine what, if anything, can be dne t address them. The mst salient findings are: Bth surgeries scred highly in mst f the 19 areas analysed n the attached chart. Chalgrve had an verall average mark f 8.39 cmpared t 7.97 fr Watlingtn. Individual marks ranged between 7.6 and 9.1 in 16 f the areas analysed. Bth averages were depressed by relatively lw marks in just 3 areas. Waiting times; traditinally a surce f cncern fr patients Ability t get thrugh t the practice n the phne; again, this has been highlighted in previus surveys. Ability t speak t a dctr when seeking advice; whilst the marks fr this are relatively lw (7.2 fr Chalgrve and 5.8 fr Watlingtn), they reflect mainly Fair t Gd scres rather than the Gd t Excellent scre in many f the ther categries. Als, it shuld be nted that ver 40% f respndents t the survey have never tried t d this s, whilst the result has been nted, it is nt cnsidered t be a majr surce f discntent. The areas relating t quality f care were rated highly at bth surgeries. With regard t waiting times; Over 90% f respndents said that they were happy with the current patient call system. Hwever the amunt f time a patient has t wait t see the Dctr is a recurring issue. Results frm the survey indicate that waiting times are generally higher at Watlingtn than at Chalgrve. This is in line with surveys undertaken in previus years and is smething that the Manager and dctrs at bth surgeries have made effrts t address. Althugh appintments are allcated it is impssible t determine in advance exactly hw lng each ne will take. The alternative wuld be t have fixed time allcatins fr appintments which wuld almst certainly be difficult t enfrce and smething that bth medical staff and patients wuld be extremely unhappy with. Mst patients appreciate this and accept that the call number system gives a reasnable idea f hw lng they will have t wait. Sme f the respndents suggested slutins such as an electrnic bard with a digital display t shw waiting times but this wuld be n mre accurate t predict, and hence display, than the current number system. One way that patients can assist with the prcess is t bk a duble appintment if they feel that their cnsultatin will take mre time than the average. Abut ne-third f the patients surveyed said that were nt aware that this facility exists. 2
3 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 If the receptinists are aware f a lng delay r if a Dctr is suddenly called ut t an emergency they d infrm patients and ffer t bk an alternative appintment. As always, the staff appreciate the patients patience when an unexpected delay ccurs. With regard t accessing the surgeries by phne, the has always acknwledged that there are certain times f the day when it can be very difficult t get thrugh n the phne t bk an appintment. In rder t address this, the intrduced an nline bking system which enables patients t check when a Dctr is available and bk an appintment via their cmputer 24 hurs per day, 7 days per week. Althugh 494 patients have registered fr this system (a very simple prcess) nt many actually make use f it; apprximately 2 appintments are bked nline per day. The wuld request that patients with internet access cnsider this ptin. Fr thse patients wh d nt have access t the Internet, it is recmmended t endeavur aviding phning at peak times and wait until after in the mrning when the receptin is less busy. This wuld als apply t the third item f speaking t a dctr n the phne as it is difficult fr them t interrupt a face t face patient cnsultatin t speak t anther patient n the phne. Hwever, mst f the dctrs are happy t speak t patients n the phne nce their surgery is finished and receptin staff will be able t advise the best time t call. Several respndents indicated that they were unaware that it is pssible t bk an appintment fr a Saturday mrning. Althugh it is nt pssible t have a fixed timetable fr each surgery with regard t Saturday mrnings as it depends n the availability f the Dctrs, ne f the surgeries will be always pen n Saturday mrnings. A Saturday mrning appintment ptin was ne f the initiatives intrduced by the fllwing previus surveys in which patients had requested this ptin. Althugh the same nurses rtate between the tw surgeries, the patients at Chalgrve scred higher ratings than thse at Watlingtn. This culd be due t a number f factrs including different levels f expectatin between the tw surgeries and differences in the cmpsitin f the tw patient grups. In additin t the answers t specific questins in the frm f ratings, respndents were invited t make general cmments. Over 95% said that they were happy with the cmfrt level f the waiting rms. Over 80% were happy with the facilities in the waiting rm. mre tys were tw suggestins put frward by respndents. Backgrund music and These have been discussed with the Manager and will nt be recmmended based n her explanatins relating t the cst f 100 s t btain a licence t play music in a public place (which is hw playing the radi in waiting rms is cnsidered) and t Health and Safety issues which have led the t nly prvide play items which can be cleaned regularly t prevent infectin issues ccurring. 3
4 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Recmmendatins All the recmmendatins frm previus surveys have been implemented with the exceptin f nline repeat prescriptin rdering via the nline appintment system. This has nt been intrduced as the is nt cnfident that the system is as yet reliable enugh. With regard t the findings f this year s survey, the fllwing recmmendatins are made: A cncerted effrt t increase public awareness in the fllwing areas. Cnclusins The nline bking f appintments system. Receptinists will ask patients if they wuld like t register when they g t the surgery and this can then be cmpleted befre the patient leaves that day. The availability f Saturday mrning appintments. The website. Launched in the last few mnths, the has put a lt f effrt int cmpiling and maintaining a website yet it appears that nly a few patients actually visit the site. Greater publicity f the website wuld increase patients awareness f infrmatin abut the. The existence f the Patient Participatin Grup. Again, frmed in the last few mnths, the purpse f the grup is t prvide a link between the and patients. Overall, patients are very satisfied with the and staff at bth surgeries are t be cngratulated n the level f service and care enjyed by their patients. There are areas where levels f satisfactin culd be higher but these tend t be nes fr which there is nt an bvius r wrkable slutin. It is hped that with the frmatin f the Patient Participatin Grup (PPG), and the link that this prvides between the patients and the staff, patients will have greater access t infrmatin abut the and abut health-related issues which cncern them. The maintains and regularly updates a website which can be fund at It cvers a range f areas including nline bking f appintments, NHS news, fact sheets n different cnditins and supprt grups fr carers. The PPG prduces a regular Newsletter abut the which is psted n the website, via if address prvided and available at the surgeries in hardcpy frmat. Please cntact either the Manager ( ) r any member f the PPG n wat.chal@nhs.net with any cmments abut the findings f the survey r any ther issue yu may have. The is cmmitted t maintaining high levels f satisfactin fr the service it prvides and wuld welcme yur feedback. 4
5 Watlingtn and Chalgrve GP - Patient Satisfactin Survey 2011 Actin Plan Issue frm Reprt Special Ntes Target t be Achieved Hw it will be Achieved Time span Mnitred By Levels f satisfactin T build n the strengths identified in the Survey Reprt and at a very minimum maintain the levels f satisfactin achieved this year. Regular staff meetings t address and discuss issues arising. Regular cntact with PPG t build the link between the and its patients and thus maintain dialgue and channels f cmmunicatin and infrmatin. On-ging Manager and/r Getting thrugh t the by telephne A prblem befre 10.00a.m. generally T increase the number f patients registered fr the nline bking f appintments system during T encurage the use f this system. Receptinists t ask patients t cmplete the registratin prcess when they attend the surgery. Campaign week alng the lines f the cllectin f addresses day. Watlingtn Parish News. Psters in waiting rms. On-ging Manager and/r Waiting times at the surgery A recurring issue fr which there is n bvius slutin T increase awareness f Saturday mrning appintments. Watlingtn Parish News. Psters in waiting rms. Once every 3 mnths Manager and/r Patients unaware f certain infrmatin abut the T increase the awareness and use f the website during T increase publicity f the PPG and its Newsletter Watlingtn Parish News. Psters in the waiting rms. Cntinue t mnitr the number f hits t the website. On-ging Website administratr and PPG 5
Patient Participation Report
Patient Participatin Reprt In 2011, Westngrve Partnership decided t establish a PPG (Patient Participatin Grup) that wuld allw us t engage with ur patients, receive feedback frm them and ensure that they
More informationDr G Gupta. South Reddish Medical Centre. Patient Participation Group Action Plan 2014/15
Dr G Gupta Suth Reddish Medical Centre Patient Participatin Grup Actin Plan 2014/15 Imprving Access Bkable, Acute & Rutine Appintments 82% f patients wh cmpleted ur survey were fairly satisfied with the
More informationPhi Kappa Sigma International Fraternity Insurance Billing Methodology
Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t
More informationThe Ohio Board of Regents Credit When It s Due process identifies students who
Credit When It s Due/ Reverse Transfer FAQ fr students Ohi is participating in a natinal grant initiative, Credit When It s Due, designed t implement reverse-transfer, which is a prcess t award assciate
More informationFINANCIAL OPTIONS. 2. For non-insured patients, payment is due on the day of service.
FINANCIAL OPTIONS 1. Fr thse patients wh carry dental insurance, all c-payments are due n date f service. We will file yur claim as a service t yu, and will d ur very best t maximize yur benefits. We accept
More informationStudent Learning Objectives Assessment Report Criminal Justice Program. June 1, 2015
Student Learning Objectives Assessment Reprt Criminal Justice Prgram June 1, 2015 Objectives & Curriculum Objective Mapping See attached revised Criminal Justice Assessment Mapping Tl (revised Spring 2014)
More informationCROPREDY SURGERY Dr J Wright & Dr B Tucker
CROPREDY SURGERY Dr J Wright & Dr B Tucker POLICY - COMPLAINTS Intrductin The bjectives f the cmplaints plicy are as fllws. Any cmplaint is dealt with in an effective and timely manner The cmplainant is
More informationCustomer Care Policy
Custmer Care Plicy Page 1 f 12 CUSTOMER CARE POLICY Keighley & District Vlunteer Centre and Bradfrd Vlunteer Centre are independent charities that wrk in partnership t prmte vlunteering and t supprt lcal
More informationPEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS
PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS 1) Hw d I determine which service I need? 2) Hw d I bk face t face interpreters? 3) Hw d I bk telephne interpreters? 4) Hw
More informationFINANCE SCRUTINY SUB-COMMITTEE
REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member
More informationThe Importance of Market Research
The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which
More informationThe Cost of Not Nurturing Leads
The Cst f Nt Nurturing Leads The Cst f Nt Nurturing Leads The legacy yu are stuck in and the steps essential t change it Lisa Cramer President LeadLife Slutins, Inc. lcramer@leadlife.cm 770-670-6702 2009
More informationWe will record and prepare documents based off the information presented
Dear Client: We appreciate the pprtunity f wrking with yu regarding yur Payrll needs. T ensure a cmplete understanding between us, we are setting frth the pertinent infrmatin abut the services that we
More informationAnnuities and Senior Citizens
Illinis Insurance Facts Illinis Department f Insurance January 2010 Annuities and Senir Citizens Nte: This infrmatin was develped t prvide cnsumers with general infrmatin and guidance abut insurance cverages
More informationHow to put together a Workforce Development Fund (WDF) claim 2015/16
Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF
More informationMulti-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021
Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada
More informationOUR DISCIPLINARY POLICY
OUR DISCIPLINARY POLICY WHO is this plicy fr? Channel 4 emplyees wh ve passed their prbatinary perid Channel 4 managers This plicy des nt frm part f any emplyee s cntract f emplyment and we may amend it
More informationEnrollee Health Assessment Program Implementation Guide and Best Practices
Enrllee Health Assessment Prgram Implementatin Guide and Best Practices March 2015 033129 (03-2015) This guide will help yu answer these questins: What is the Enrllee Health Assessment (EHA) prgram and
More informationSite Coordinator Volunteer Resource Guide To assist with volunteer recruitment, training and support
Site Crdinatr Vlunteer Resurce Guide T assist with vlunteer recruitment, training and supprt Table f Cntents Steps fr Site Crdinatrs: Managing Vlunteers 3 Steps fr Vlunteers 4 Vlunteer Recruitment Letter/Email
More informationFixed vs. Variable Interest Rates
Fixed vs. Variable Interest Rates Understanding the Advantages and Disadvantages f Each Rate Type When shpping fr financial prducts, there are a lt f factrs t cnsider. Much has changed in the financial
More informationAMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15
AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides
More informationBRILL s Editorial Manager (EM) Manual for Authors Table of Contents
BRILL s Editrial Manager (EM) Manual fr Authrs Table f Cntents Intrductin... 2 1. Getting Started: Creating an Accunt... 2 2. Lgging int EM... 3 3. Changing Yur Access Cdes and Cntact Infrmatin... 3 3.1
More informationFrequently Asked Questions about the Faith A. Fields Nursing Scholarship Loan
ARKANSAS STATE BOARD OF NURSING 1123 S. University Avenue, Suite 800, University Twer Building, Little Rck, AR 72204 Phne: (501) 686-2700 Fax: (501) 686-2714 www.arsbn.rg Frequently Asked Questins abut
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationWHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE?
WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE? The Maine Bureau f Insurance 34 State Huse Statin Augusta, Maine 04333 207-624-8475 r 1-800-300-5000 (in Maine) http://www.maine.gv/pfr/insurance Paul
More informationSoftware and Hardware Change Management Policy for CDes Computer Labs
Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces
More informationNHPCO Guidelines for Using CAHPS Hospice Survey Results
Intrductin NHPCO Guidelines fr Using CAHPS Hspice Survey Results The Centers fr Medicare and Medicaid Services (CMS) has develped the Cnsumer Assessment f Healthcare Prviders and Systems (CAHPS ) Hspice
More informationInformation for IRS Approved Continuing Education Providers. Provided via conference call January 20, 21, 22, 2015
Infrmatin fr IRS Apprved Cntinuing Educatin Prviders Prvided via cnference call January 20, 21, 22, 2015 Return Preparer Legislatin The Senate Finance Cmmittee intrduced a bill that wuld prvide the Treasury
More informationRE: Operational Standards for the Cancer Waiting Times Commitments
30 July 2009 T: Strategic Health Authrity Chief Executives Primary Care Trust Chief Executives NHS Trust Chief Executives CC: Care Quality Cmmissin Mnitr NHS Imprvement Natinal Cancer Actin Team Strategic
More informationFEEDBACK FROM THE VICTORIA QUALITY COUNCIL INTERHOSPITAL PATIENT TRANSFER WORKSHOP
FEEDBACK FROM THE VICTORIA QUALITY COUNCIL INTERHOSPITAL PATIENT TRANSFER WORKSHOP Results arising frm the survey f Participants at the Victrian Quality Cuncil (VQC) Interhspital Patient Transfer Wrkshp
More informationTraining Script: Documenting Provider
Training Script: Dcumenting Prvider Training Script: Dcumenting Prvider Agenda Item Intrductin Lg int Cmputer EMR Mdule Desktp Mdule Review Desktp and EMR in Meditech Test CPOE Sessin 1 Discussin Intrduce
More informationConsolidated Edison of New York: Residential Direct Install Program: Process Evaluation Summary
Cnslidated Edisn f New Yrk: Residential Direct Install Prgram: Prcess Evaluatin Summary Evaluatin Cnducted by: DNV KEMA as subcntractr t Navigant Cnsulting PROGRAM SUMMARY March 13, 2013 Cn Edisn designed
More informationInternet and E-Mail Policy User s Guide
Internet and E-Mail Plicy User s Guide Versin 2.2 supprting partnership in mental health Internet and E-Mail Plicy User s Guide Ver. 2.2-1/5 Intrductin Health and Scial Care requires a great deal f cmmunicatin
More informationExtended Major Review of Progress for Doctoral Programs
Return the cmpleted frm t: Adelaide Graduate Centre Level 6, 115 Grenfell Street SA 5005 Extended Majr Review f Prgress fr Dctral Prgrams Divisin f the Deputy Vice-Chancellr and Vice-President (Research)
More information3/2 MBA Application Instructions
3/2 MBA Applicatin Instructins IMPORTANT INFORMATION Deadlines fr admissin are psted t the 3/2 MBA website. Applicatins are encuraged t be submitted by Nvember 1 f the Junir year. Please nte that all required
More informationSpecial Tax Notice Regarding 403(b) (TSA) Distributions
Special Tax Ntice Regarding 403(b) (TSA) Distributins P.O. Bx 7893 Madisn, WI 53707-7893 1-800-279-4030 Fax: (608) 237-2529 The IRS requires us t prvide yu with a cpy f the Explanatin f Direct Rllver,
More informationRequest for Proposal. Saskatchewan Arts Board. Database Development. RFP Reference Number S AB-ADMIN001. Release Date Februar y 9, 2016
Request fr Prpsal Saskatchewan Arts Bard Database Develpment RFP Reference Number S AB-ADMIN001 Release Date Februar y 9, 2016 Clsing Date March 1, 2016 Clsing Time 2:00 pm, Lcal Sask. Time Page 2 f 7
More informationCCPRF. Request for Proposals. Monitoring Services. November 25, 2009
CCPRF Request fr Prpsals Mnitring Services Nvember 25, 2009 Table f Cntents SECTION I... 1 1.1 INTRODUCTION AND OPPORTUNITY... 1 1.2 OBJECTIVES OF RFP... 1 1.3 STATEMENT OF WORK... 1 SECTION II... 2 2.1
More informationPersonal Data Security Breach Management Policy
Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner
More informationlearndirect Test Information Guide The National Test in Adult Numeracy
learndirect Test Infrmatin Guide The Natinal Test in Adult Numeracy 1 Cntents The Natinal Test in Adult Numeracy: Backgrund Infrmatin... 3 What is the Natinal Test in Adult Numeracy?... 3 Why take the
More informationResearch Findings from the West Virginia Virtual School Spanish Program
Research Findings frm the West Virginia Virtual Schl Spanish Prgram Funded by the U.S. Department f Educatin Cnducted by R0cKMAN ETAL San Francisc, CA, Chicag, IL, and Blmingtn, IN Octber 4, 2006 R0cKMAN
More informationAccess EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3
EEC Single Sign In (SSI) Applicatin The EEC Single Sign In (SSI) Single Sign In (SSI) is the secure, nline applicatin that cntrls access t all f the Department f Early Educatin and Care (EEC) web applicatins.
More informationTakeMeFishing.org Website Effectiveness Topline Findings October 12, 2010
TakeMeFishing.rg Website Effectiveness Tpline Findings Octber 12, 2010 Fishing/Bating Frequencies Nearly all visitrs and nn-visitrs t TakeMeFishing.rg reprted having gne fishing as an adult. Apprximately
More informationBest Practices on Monitoring Hotel Review Sites By Max Starkov and Mariana Mechoso Safer
January 2008 Best Practices n Mnitring Htel Review Sites By Max Starkv and Mariana Mechs Safer Hteliers ften ask HeBS hw they can mnitr the Internet chatter surrunding their htels and whether r nt they
More informationARE YOU INTERESTED IN THE PRIOR LEARNING ASSESSMENT (PLA) PROGRAM?
ARE YOU INTERESTED IN THE PRIOR LEARNING ASSESSMENT (PLA) PROGRAM? City University f Seattle recgnizes that learning ccurs in many different ways and under varied circumstances. As a result, the University
More informationEnvironmental Science
Envirnmental Science Rbert Fuhrman rfuhrman@cvenantschl.rg 434.220.7335 Curse Descriptin: This curse is an interdisciplinary apprach t the study f Earth s ecsystems and the interactins f man with the natural
More informationUNIVERSITY OF WINCHESTER
UNIVERSITY OF WINCHESTER INTRODUCTION DEBT MANAGEMENT POLICY: STUDENTS ACADEMIC YEAR 15/16 This dcument sets ut the plicy f the University in relatin t student debt, alng with the debt management prcedures
More informationSmall Business Fraud Custom Study among Small Business Owners Conducted for SunTrust Banks/National Small Business Association/Edelman
Small Business Fraud Custm Study amng Small Business Owners Cnducted fr SunTrust Banks/Natinal Small Business Assciatin/Edelman Octber 17, 2007 Objective & Methdlgy Objective In cllabratin with SunTrust
More informationKey Steps for Organizations in Responding to Privacy Breaches
Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins
More informationUndergraduate Degree Program Assessment Progress Report Cover Sheet
Undergraduate Degree Prgram Assessment Prgress Reprt Cver Degree: BA Prfessinal and Technical Writing Fr Calendar Year: 2014 (Date submitted t cllege cmmittee:) 2-20-2015 (Date psted n cllege assessment
More informationCorporate Standards for data quality and the collation of data for external presentation
The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published
More informationGrant Application Writing Tips and Tricks
Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,
More informationGetting Started Guide
AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins
More informationTravel Insurance. Is your insurance company listening to you? Handbook on
Is yur insurance cmpany listening t yu? If yur cmplaints have nt been addressed by yur insurance cmpany, please cntact t register yur cmplaints and track their status r yu may email us at cmplaints@irda.gv.in
More informationIMPORTANT INFORMATION ABOUT MEDICAL CARE FOR YOUR WORK-RELATED INJURY OR ILLNESS
IMPORTANT INFORMATION ABOUT MEDICAL CARE FOR YOUR WORK-RELATED INJURY OR ILLNESS MEDICAL PROVIDER NETWORK (MPN) NOTIFICATION If yu are injured at wrk, Califrnia Law requires yur emplyer t prvide and pay
More informationWithin the program, students combine two or more areas of study into one interdisciplinary program. Current program options include:
Liberal Studies 2010-11 Prgram Descriptin Eastern Oregn University s Liberal Studies prgram ffers students an pprtunity t devise a persnalized prgram f study in an interdisciplinary apprach relevant t
More informationGFWC Leadership Education and Development Seminar (LEADS)
GFWC Leadership Educatin and Develpment Seminar (LEADS) Infrmatin fr GFWC State Federatins The GFWC LEADS prgram is intended t identify GFWC members at the grassrts level wh have the ptential and the desire
More informationEngineering Society Financial Handbook
Engineering Sciety Financial Handbk Page 2 f 6 1.0 Welcme Welcme t banking with the Engineering Sciety! The purpse f this handbk is t prvide yu with all the details abut banking with the sciety. The sciety
More informationBakersfield College Program Review Annual Update
Bakersfield Cllege Prgram Review Annual Update I. Prgram Infrmatin: Prgram Name: Prgram Type: Instructinal Nn Instructinal Prgram Missin Statement: The missin f the Bakersfield Cllege Human Services Prgram
More informationCLEARANCE REVIEWS FOR STUDENT RESTRICTION ISSUES OTHER THAN ACADEMIC PROGRESS
CLEARANCE REVIEWS FOR STUDENT RESTRICTION ISSUES OTHER THAN ACADEMIC PROGRESS Only the Ministry f Training, Clleges & Universities can cnsider clearance reviews fr mst ther student restrictin issues. These
More informationPlease provide a 2-3 sentence summary of your proposal: Financial Profile of Organization:
Name f Applicant Organizatin: Address: City, State, Zip: Phne: Fax: Email: Primary Cntact & Title: Federal EIN Number: Website: Age f Organizatin: Please prvide a 2-3 sentence summary f yur prpsal: Financial
More informationA Guide to Understanding and Claiming the Disability Tax Credit:
A Guide t Understanding and Claiming the Disability Tax Credit: The Gvernment f Canada ffers a variety f tax benefits t peple with disabilities. These benefits are prvided under the assumptin that peple
More informationContact: Monique Goyens directorsoffice@beuc.eu
Cmparisn Websites Cntact: Mnique Gyens directrsffice@beuc.eu Ref.: X/2012/065-28/08/2012 BUREAU EUROPÉEN DES UNIONS DE CONSOMMATEURS AISBL DER EUROPÄISCHE VERBRAUCHERVERBAND Rue d Arln 80, B-1040 Brussels
More informationCreating Your First Year/Semester Student s Group Advising session
1 Creating Yur First Year/Semester Student s Grup Advising sessin This dcument is meant as a spring bard t get yu thinking abut yur wn grup advising sessins based n yur campus demgraphics. This is nt an
More informationNAVIPLAN PREMIUM LEARNING GUIDE. Analyze, compare, and present insurance scenarios
NAVIPLAN PREMIUM LEARNING GUIDE Analyze, cmpare, and present insurance scenaris Cntents Analyze, cmpare, and present insurance scenaris 1 Learning bjectives 1 NaviPlan planning stages 1 Client case 2 Analyze
More informationUnderstanding Federal Direct Consolidation Loans. 2012 Spring MASFAA Conference
Understanding Federal Direct Cnslidatin Lans 2012 Spring MASFAA Cnference UNDERSTANDING FEDERAL DIRECT & SPECIAL CONSOLIDATION LOANS Amy M. Mser, Reginal Directr Nelnet Educatin Lan Services 2 Nelnet Educatin
More informationHeythrop College Disciplinary Procedure for Support Staff
Heythrp Cllege Disciplinary Prcedure fr Supprt Staff Intrductin 1. This prcedural dcument des nt apply t thse academic-related staff wh are mentined in the Cllege s Ordinance, namely the Librarian and
More informationLOUISIANA TECH UNIVERSITY Division of Student Financial Aid Post Office Box 7925 Ruston, LA 71272
LOUISIANA TECH UNIVERSITY Divisin f Student Financial Aid Pst Office Bx 7925 Rustn, LA 71272 Dear Financial Aid Applicant, Accrding t yur 2011-2012 Student Aid Reprt (SAR), yu did nt include any parental
More informationFall 2015-Spring 2016 Learning Community Intent Form
Actual frm is created in Ggle Frms. Fall 2015-Spring 2016 Learning Cmmunity Intent Frm Please answer all questins as thrughly as pssible. * Required Learning Cmmunity Infrmatin Preferred LC (Assignments
More informationHIPAA Notice of Privacy Practices. Central Ohio Surgical Associates, Inc.
HIPAA Ntice f Privacy Practices Central Ohi Surgical Assciates, Inc. THIS NOTICE OF PRIVACY PRACTICES (THE NOTICE ) DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN
More informationWelcome to CNIPS Training: CACFP Claim Entry
Welcme t CNIPS Training: CACFP Claim Entry General Cmments frm SCN CACFP claiming begins with submissin f the Octber claim due by Nvember 15, 2012. Timelines/Due Dates With CNIPS, SCN will cntinue t enfrce
More informationATLAS on substance use (2010) Resources for the prevention and treatment of substance use disorders
INTRODUCTION Dimensins f psychactive substance use and dependence The use f alchl and ther psychactive substances alters bth the functin and, ultimately, the structure f the brain by the altered stimulatin
More informationChris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation
TO: FROM: HR Officers & Human Resurces Representatives Chris Chirn, Interim Senir Directr, Emplyee & Management Relatins Jessica Mre, Senir Directr, Classificatin & Cmpensatin DATE: May 26, 2015 RE: Annual
More informationKronos Workforce Timekeeper Frequently Asked Questions
Krns Wrkfrce Timekeeper Frequently Asked Questins 1. I d nt have the Emplyee Time Reprting ptin listed in my Agra menu. What d I d? If yu are a new emplyee and can t see yur emplyee timecard, cnfirm with
More informationHOW TO SELECT A LIFE INSURANCE COMPANY
HOW TO SELECT A LIFE INSURANCE COMPANY There will prbably be hundreds f life insurance cmpanies t chse frm when yu decide t purchase a life insurance plicy. Hw d yu decide which ne? Mst cmpanies are quite
More informationThe Preparation of Expert Reports to be Used in a Civil Lawsuit: A Guideline for the Expert Witness
The Preparatin f Expert Reprts t be Used in a Civil Lawsuit: A Guideline fr the Expert Witness by Nigel Kent Clark Wilsn LLP tel. 604.643.3135 npk@cwilsn.cm with revisins made in 2011 by Raman Jhal Clark
More informationPrinciples of Engagement with Universities providing accredited Actuarial Science programmes
The Actuarial Prfessin Principles f Engagement with Universities prviding accredited Actuarial Science prgrammes 1. What is an accredited actuarial science prgramme? Accreditatin f university prgrammes
More informationHearing Loss Regulations Vendor information pack
Hearing Lss Regulatins Vendr infrmatin pack Nvember 2010 Implementing the Accident Cmpensatin (Apprtining Entitlements fr Hearing Lss) Regulatins 2010 The Minister fr ACC, the Hn. Dr Nick Smith, has annunced
More informationTo discuss Chapter 13 bankruptcy questions with our bankruptcy attorney, please call us or fill out a Free Evaluation form on our website.
Intrductin This Ebk fcuses n Chapter 13 bankruptcy, hw it wrks, and hw it helps yu eliminate debt and keep yur assets (such as yur hme). We hpe yu find this infrmatin t be helpful. T discuss Chapter 13
More informationApril 2011. In addition, we encounter valuation practices that present concerns in certain contexts, including:
April 2011 We wanted t take the pprtunity prvided by the AICPA s recent release f the expsure draft Practice Aid t share with ur clients and friends sme bservatins and best practice suggestins n this tpic.
More informationImproved ADP and ACP Safe Harbor Plan Designs
Imprtant Infrmatin Plan Administratin and Operatin April 2000* Imprved ADP and ACP Safe Harbr Plan Designs WHO'S AFFECTED This infrmatin applies t defined cntributin plans with a 401(k) feature r emplyer
More informationThe Stanley Foundation 209 Iowa Avenue Muscatine, IA 52761 563-264-1500 563-264-0864 FAX EVENT PLANNER S GUIDE
The Stanley Fundatin 209 Iwa Avenue Muscatine, IA 52761 563-264-1500 563-264-0864 FAX EVENT PLANNER S GUIDE Table f Cntents Abut the Nw Shwing Event-in-a-Bx Tlkit...2 Event Planning Checklist...4 Pre-Event
More informationService Request Form
New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250
More informationWhat broader insights would you want to explore first to answer the CEO s questions?
Setup The CEO f a majr client has requested a shrt-term study examining a small part f the client s prduct prtfli. The cmpany has a small divisin that manufactures autmatic drip cffeemakers fr the US and
More informationMarch 2016 Group A Payment Issues: Missing Information-Loss Calculation letters ( MILC ) - deficiency resolutions: Outstanding appeals:
The fllwing tpics were discussed in the March 24, 2016 meeting with law firms representing VCF claimants. Grup A Payment Issues: We cntinue t fcus n paying Grup A claims in full and are meeting the schedule
More informationOrganisational self-migration guide an overview V1-5 April 2014
Organisatinal self-migratin guide an verview V1-5 April 2014 Cpyright 2013, Health and Scial Care Infrmatin Centre. 1 Self Migratin t NHSmail an verview fr rganisatins Cntents Intrductin 3 1. Initial preparatins
More informationArmy DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
More informationCrnwall Partners in Care
Crnwall Partners in Care Mving Frward Versin 2.0 8 th January 2014 By Richard Mnk Crnwall Partners in Care August 2013 Page 1 f 6 CPIC mving frward This dcument has been created t help prvide a little
More informationPART 6. Chapter 12. How to collect and use feedback from readers. Should you do audio or video recording of your sessions?
TOOLKIT fr Making Written Material Clear and Effective SECTION 3: Methds fr testing written material with readers PART 6 Hw t cllect and use feedback frm readers Chapter 12 Shuld yu d audi r vide recrding
More informationEMR_HIE_Survey_DuvalCounty
EMR_HIE_Survey_DuvalCunty Q1 Infrmed Cnsent Thank yu fr participating in this research study n physician perceptins f electrnic health recrds, health infrmatin exchange and current private and gvernmental
More informationThe HR Coach Certification Student Information Sheet
The HR Cach Certificatin Student Infrmatin Sheet Welcme t Caching: Yu will be prvided with a cmprehensive Student Resurce Manual during rientatin. Until then this student infrmatin sheet is designed t
More information7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK
7/25/14 FAIRFAX COUNTY PUBLIC SCHOOLS SUPPORT EMPLOYEE PERFORMANCE ASSESSMENT HANDBOOK A Resurce Fr Supprt Emplyees Cpyright 2014, Fairfax Cunty Public Schls http://www.fcps.edu/hr/epd/evaluatins/supprt.shtml
More informationAim The aim of a communication plan states the overall goal of the communication effort.
Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.
More informationWorkers Compensation Employee Packet
Wrkers Cmpensatin Emplyee Packet Cmplete the fllwing frms and return t Meagan Vrhies, Claims Crdinatr via fax (817) 735-0127, email at Meagan.Vrhies@untsystem.edu r in persn at Human Resurce Services (EAD-280).
More informationState Bank Virtual Card FAQs
State Bank Virtual Card FAQs 1) What is State Bank Virtual Card? State Bank Virtual Card is a limit Debit card, which can be created using the State Bank Internet Banking facility fr ecmmerce (nline) transactins.
More informationA. Your Privacy Issues Concerned with
Questinnaire Dear Respndent, Please take yur time t fill up the fllwing questinnaire, as it will help us t design a highly infrmative and effective platfrm fr the cncerned peple wh are in need f high quality
More informationProven to manage your car park issues.
Prven t manage yur car park issues. PO BOX 6003 Bilstn WV14 4AQ Tel: 0871 288 4606 Email: inf@cmbinedparkingslutins.c.uk Web: www.cmbinedparkingslutins.c.uk Intrductin What des CPS d? Cmbined Parking Slutins
More informationStudent Academic Learning Services Page 1 of 7. Statistics: The Null and Alternate Hypotheses. A Student Academic Learning Services Guide
Student Academic Learning Services Page 1 f 7 Statistics: The Null and Alternate Hyptheses A Student Academic Learning Services Guide www.durhamcllege.ca/sals Student Services Building (SSB), Rm 204 This
More information