Discover Calling Telephone Answering and Services

Transcription

1 Discover Calling Telephone Answering and Services Call Handling Flow Office and Virtual Customers Professional Receptionist Virtual & Onsite MXIE Telephone System Unified Communication

2 Call Handling Flow Office and Virtual Customers Diagram Shows Call Flow Options Incoming calls to the Company transferred to Customer in Office or external location Outbound calls from desk phone, MXIE PC, MXIE Mobile Calls to and from Receptionist and other users on MXIE Calls direct from outside callers to user s desk phone, MXIE PC, MXIE Mobile Transfer calls and messages between Receptionists and Zultys.com

3 Call Handling Flow Office and Virtual Customers Call Receptionist Call transfer between receptionists A. Calls to Company # 1. Rings to Call Receptionist 2.. Announce caller/transfer or to VM/ or take message then VM/Text/Call B. Transfer Inbound Company Calls to customer in office and external locations Outside Caller Customer Outside Callers call direct to Desk Phone/PC/Mobile to customer s private phone number Outbound calls from Desk Phone/PC/Mobile to customer s private phone number Office Receptionist Inter-Office extension calls with Receptionist and other users on MXIE Customer Phone Applications Desk Phone MXIE PC MXIE Mobile/Tablet, converted analog phone More information:

4 Professional Receptionist Virtual & Onsite Customers think of us as part of your Brand like a member of your company We never say, I just answer calls for the company! Professional Receptionist without overhead, management and payroll costs Corporate number, individual numbers, extensions, VM, any area code & international Multiple Concurrent Calls no more busy lines Call Screening Our live operators screen calls for you and your staff Business Hours Answering Simultaneous Device Routing Business Hours Answering Simultaneous Device Routing Voic -to- and many more Auto Attendant Call Routing and Messaging Answering on Call forward when needed Services beyond answering Live Call answering Handle incoming calls with professional care. Live Message handling incoming calls with professional care. We can transfer calls or relay messages to you in real time via text, or . Messages to you in real time via text, or . Transfer calls Text MXIE Mobile Text Relay messages Sales support Provide initial company information Set appointments MXIE Mobile personal phone number for business calls; caller ID and protects your private number and your work schedule! Rapid Activation Forward today then transfer existing numbers Zultys.com

5 MXIE Telephone System Unified Communication Business-Boosting Efficiency A full suite of business features in your hands, all of which can be managed through intuitive online portals and easy-to-use smartphone apps. Affordable low carrier charges Portable use in any location Reliable Cloud based, Zultys technology Flexible configure to any use Available Mobile &Tablet Apps Simultaneous Device Routing Voice mail-to- Wi-Fi Disaster Recovery and many more Zultys.com

6 Unified Communications for Windows, MAC, Linux, Mobile App and Desk Phone Make Secure High Definition Video Calls Make Any Phone Your Phone convert analog to sip Disaster Recovery Powerful Dashboard on any PC and Mobile device retrieve voiceless VM online & communications management One Central Number with individual extensions and numbers simplifies and strengthens your brand Conferencing Control Conference calls, no extra charges CRM integration Presence Management give each extension the power to set its own availability status adapt the service to your schedule: day, week, holiday Multiple Concurrent Calls no more busy lines Advanced presence management allows you to adapt the service to your schedule Make it Yours set your own greetings, hold music etc. Business intelligence reports help analyze usage Virtual personal assistants for each extension Automated Attendant completely configure company call handling and messaging professional Voice-Over Softphone/headset/Bluetooth Visual Voice Mail Instant messaging Call Recording Contact Center and Operator Functionality Enhanced Call Handling Rules Enhanced Notification Rules Interactive Voice Response (IVR) Automated Outbound Calling Integration with Outlook and Microsoft Exchange Integrated Fax Server Secure Active Directory

7 Five Steps to Unified Communications Get Discover Calling to bring the information you need to see if the time is right for Unified Communications 1. Needs and wants of all your team members Functions, features Does your business have mobile staff, off-site, field sales and support? Does your business need to be flexible Best value to quality Support Discover Calling Business Consultants can provide support in determining needs 2. Cost and Value Look at your phone bill to see how much you ll pay Carrier charges Phone system charges (remember some of these are bundled and hard to figure out) Internet and network charges Staff support cost vs. VoIP 3. Support, Training and SLA Functions, features Best value to quality Support 4. Technology Plan to make your Internet connection and network "VoIPready When people are unhappy with VOIP service it is internet and network equipment connections. 5. Business Market Value How rapidly are your competitors and industry moving to VoIP, Cloud-based communications