Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud?

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1 integrates all the voice communication needs of your business in the cloud. We re taking Irish Business Calls to the Cloud, be part of it! Why choose in the Cloud? What s Involved? Business Continuity your business is always contactable in a disaster recovery. Ease of Management & Control access and control your office portal from anywhere in the world. Mobility with an ios & Android Smartphone App, Phone App and Desktop phone take your number anywhere. Scalability scales with your business from a sole trader up to enterprise level. Financial Savings & Value one solution for all your staff, with competitive rates & enterprise features. From Only 6 per person p/m Your office number anywhere in the world Enterprise suite of features available Free calls between branch locations Make calls using WiFi or 3/4G Online Portal to manage and report on calls Phone App ios & Android Smartphone App Desktop phone Voic to Directory Integration Cloud PBX Contact Centre CRM Integration Delivered over your broadband magnet.ie/business Talk to us today to find out more Take a Test Drive, Get a Quote, Request a Meeting

2 Benefits & Features User Cloud PBX Contact Centre Phone App (softphone) / User Portal External Call Waiting Call Forwarding Auto Answer Paging Call Return Call Transfer Three-way Call Call Hold Last Number Redial Voic to Automatic Call Back Do Not Disturb Speed Dials Call Parking Remote Call Pickup Alternate Numbers (multiple DDIs per user) Automatic Hold / Retrieve Calls Music On Hold Intrude Attended and Blind Transfer Voice Mail Transfer User Status Multiple Directories First Name, Last Name, Contact Search Outbound Click-to-Dial Individual User Portal to control all phone settings Programmable function keys View / Delete Call History Call Logs with Click-to-Return missed Calls Magnet Communicator - Integrate Outlook and Gmail contacts Auto-Attendants Advanced Call Waiting features Customised CLI Intercom calling Hot Line (Auto dialling) Admin feature control Roaming PINs Outbound call control (time based) Call log reports Call Transfer, with Music on Transfer option Hunt groups Archiving of voice mails (via FTP) Time based rules Remote Call Pick Up Customisable Music On Hold Escape to Operator Custom Ring Back Group Conference Rooms Ringing Cadences Skillset groups Greetings and Announcements Call Routing Policies Agent Availability Management Monitor Agents and Active Calls Call Queuing Max Queued Calls per Call Centre Detailed Call Reporting Detailed Wall - Board Display

3 Professional voice communications for business

4 THE COMPLETE BUSINESS VOICE SOLUTION integrates all the voice communications needs of your business in the cloud. Smart phone App for iphone Scan the QR-Code to download iphone Softphone app Desk Phone Users Business Benefits Connect to using one or all of the following options: Desk Phone, Soft Phone for Windows, and/or Smartphone App. Desk Phone Fully featured handset with large easy to read display and customisable feature keys. Expansion modules available. Soft Phone for Windows All the functionality of Phone on your windows pc or laptop, giving you the option of being free of a physical desk phone. Smartphone App Smart phone App for Android is also available as an ios App for iphone and ipad and as an Android App for smart phones and tablets. Enhanced voice functionality, secure access, fully scalable to grow with your business, easily connect remote workers and manage service from anywhere. Flexible Configuration is a cloud based solution ideal for multi-location offices and/or remote users. Tailored System is configured to precisely match customer requirements and add-ons and moves can be implemented when needed, at the flick of a switch. Reliability is operated in a world leading data centre environment delivered over Magnets fibre network. Download the Android Softphone app from the Google Playstore Softphone for Windows

5 Corporate HQ Applications Voic Auto Attendant System Admin Operator Flexible Configuration Regional Office Softphone app on WiFi Smartphone Tailored System with Expansion Module with Expansion Module High security Home Worker 3/4 G Remote Worker Smartphone Retail Outlets Softphone app on WiFi Smartphone Softphone on Windows Automated Attendant Greet callers with an interactive menu allowing them to reach the most suitable department. The Automated Attendant can be used to construct a menu tree where, for example, one branch allows the caller to filter through group and extension name choices to a particular destination. An alternative branch could lead to more detailed levels of information on events or timetables. Integrate your Business Applications The desktop can dial calls from Outlook. Incoming calls can pop a screen on the, providing access to the relevant customer database information via your CRM. One Number on Multiple Devices A user may have a single landline number reachable via a desk phone, soft phone and smartphone app, allowing you to be reached where ever you are. User Status See the availability and status of users on Magnet Voice via your smartphone app and user portal. Contact Centre Feature rich contact centre including; wall-board visibility, call monitoring and detailed reporting. forwarding of voice mails and recorded calls Individual and group voice mails or recorded calls may be forwarded automatically to your address as a WAV attachment. You can alter your voic greeting remotely and change your call forward destination from your mobile phone or user portal. Virtual Conference Room Two seven-party dial-in audio conferences may be held at the same time and can be recorded and ed to participants. User Portal Upload your system phone book from Gmail or Outlook. Set Call Forward and manage voice mails and general user parameters. Android Tablet User Portal

6 Highlight User Features Highlight Cloud PBX Features Windows or Laptop Softphone Smartphone App (IOS or Android) User portal User status visibility Voic to Group call parking Remote call pickup Contact directory integration Admin GUI Two conference rooms Call reporting for inbound/outbound Customisable hold music or message Hunt groups Time of day routing/ night mode Auto-attendant Interfaces with all major CRM packages Highlight Contact Centre Features Agent availability management Detailed reports per queue & agent Call routing policies Priority queuing, based on number dialled Wall-board display for multiple queue Up to 240 individual Agents 60 Queued calls Connect to using one or all of the following options: Desk Phone, Soft Phone for Windows, and/or Smartphone App. Wifi Smartphone app Homeworker /W Smartphone App Broadband Modem Router Softphone Call Record Meet-me Conference Rooms Operator Console Intelligent Call Routing PBX User Registrations FMC AES Smart phone Encryption Contact Automated Apps Center Attendant Applications 3/4G Mobile Operator Smartphone app on 3/4 G Subsidiary Office Broadband Modem Router Wifi Smartphone app Broadband Modem Router Head Office Subsidiary Office Softphone Softphone with Expansion Module Company Office Softphone Hansdet Softphone with Expansion Module magnet.ie/business Recommended Min OS for ios App 4.3 Recommended Min OS for Android App - Android 4.0 Recommended Min OS for Windows softphone - Windows Vista Recommended Min Browser Version for User Portal Latest version of Chrome running Javascript. Also supported on latest version of IE and Firefox (with Javascript). Specifications subject to change without notice. Facilities described may or may not be supported by your network.

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