welcome contents FAR WEST ORANA MID NORTH CENTRAL WEST RIVERINA MURRAY WIMMERA MALLEE MURRAY AND SOUTH EAST GOULBURN MURRAY GIPPSLAND

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2 Lightning Ridge Walgett ADELAIDE INSET Port Adelaide ADELAIDE Daw Park Christies Beach Port Pirie Jamestown Kadina Clare Waikerie Balaklava Ardrossan Nuriootpa ADELAIDE Elizabeth Modbuury Norwood Fullarton Peterborough MID NORTH SA Mannum Murray Bridge MURRAY AND SOUTH EAST SA Renmark Berri Loxton Mount Gambier Broken Hill (FWO) WIMMERA MALLEE Nhill Horsham contents RIVERINA MURRAY Balranald GOULBURN MURRAY Welcome 3 What would it take for you to change your life? 5 Meet Sureway Skills Training 6 Business and Management 8 Aged Care 10 Early Childhood 12 Employment Services 13 Hospitality 14 Retail 16 Transport and Warehousing 18 Training and Assessment 20 Job Ready 21 Ready to change your life? 22 Hay FAR WEST ORANA Forbes CENTRAL WEST Griffith Temora Leeton Narrandera Narromine Dubbo Wellington Mudgee Peak Hill Condobolin Parkes Orange Bathurst Young Cowra Cootamundra Wagga Wagga Gundagai Swan Hill Tumut Deniliquin Barham Culcairn Tumbarumba Cobram Corowa Holbrook Yarrawonga Albury Echuca Rutherglen Wodonga Corryong Kyabram Wangaratta Beechworth Shepparton Myrtleford Benalla Bright St Arnaud Stawell Ararat Seymour Kilmore Warragul Hillston Lake Carglligo Mansfield Bairnsdale Sale Moe Traralgon Morwell Leongatha Wonthaggi Coonamble Coonabarabran Nyngan West Wyalong Grenfell Gilgandra GIPPSLAND Orbost Lakes Entrance Lithgow Oberon Nowra Vincentia Ulladulla Kiama ILLAWARRA SOUTH COAST welcome For more than 20 years, Sureway has been helping people in our communities find work. Our expert team cares deeply for the people we work with and huge change in the Australian workforce. But we have always worked hard to stay up-to-date, which means you ll always get the right advice. formal, you also develop strong links with employers. In fact, the majority of those people who complete a training course with us are the communities we live in employed within six weeks. Today, there is no such thing as and we take the success of our an unskilled job, so training is We know our approach works clients personally. critical. If you want to get a job and it makes me proud that Our approach is simple we re about people and results. We find the right fit between and have a career you need to be trained and continue training and learning throughout your we re helping people change their lives and contribute to our communities. graduates of our programs and lifetime. If you re looking for positive employers; we tailor training Our courses are built with that in change in your life, talk to us and prepare you for work; and mind. We look for local industries about how we can help you. we re here to help you at every that need workers and then You have everything to gain. stage in your journey. partner with them to design Since our small beginnings when courses that specifically meet my mother Judy started this those needs. This means you not David Galloway company in 1991, we ve seen only get a nationally recognised CEO 2 Information contained in this guide may be subject to change. 3

3 what would it take for you to change your life? There are always challenges to reaching our goals but with the right support most challenges can be overcome. We know this better than most. For years we ve been working with people just like you to help them overcome the things that are holding them back in their working life. Whether you re new to the workforce, returning to work or looking to extend your skills, Sureway Skills Training (SST) works with you to find the right path. We know there are plenty of training providers, but if you re looking for the personal touch, with regional sensitivity and people who care, then we re here for you. With SST you re never alone. We have caring and friendly staff who are on your side, helping you grow your confidence and gain the skills you need to get the job you want. We recognise that taking this step might feel hard. We want to assure you that this will be an overwhelmingly positive and ultimately life changing experience. The world can open up for you by taking this simple step. We look forward to joining you on your journey. Matching people to jobs is what we do best. Training is how we do it. We help you to understand your current skills, career goals and training needs, and then put you on the right path to job success with one of our courses. At the same time, we partner with employers to deliver customised courses that suit their current business needs and respond to broader industry demand. By working with both individual job seekers and businesses in this way, we are best placed to match the right people to the right job. So training with SST can not only fast-track employment but ensure you gain skills that last a lifetime. 4 5

4 sureway meet skills training What s the best way to get to know new friends? Ask plenty of questions. We ve compiled what we think might be top of your list 1. Who is Sureway Skills Training (SST)? A privately owned and regionally focused business that designs and delivers professional training courses to regional business owners, their employees, and individuals keen to improve their skills, knowledge and employability in a range of different industries and job settings. As a nationally recognised Registered Training Organisation (RTO) with The Australian Skills Quality Authority (ASQA), registration number 91058, our training provides you with industry standard skills and s recognised across Australia. 2. What training does SST offer? Our training serves a range of industries, from community services to construction. It addresses individual needs through pre-entry level s such as literacy and numeracy, industry-entry s such as apprenticeships and traineeships, and higherlevel s for those already in employment seeking to improve their skills or reskills for another industry. 3. Are SST courses accredited? Similar to TAFE, we offer nationally recognised training for Certificates I to IV, and Diplomas that are recognised by Australian employers, registered training organisations and Australian universities. With accredited training, units of competency are recognised under the Australian Qualifications Framework (AQF). Upon successful completion you will be issued with a nationally recognised. Partial completion results in a Statement of Attainment. We offer courses at the following levels: > > Statement of Attainment > > Certificate I > > Certificate II > > Certificate III > > Certificate IV > > Diploma We also offer non-accredited courses for updating skills to suit various legislative requirements as well as professional development. All of which are very popular and can provide you with key skills and strengthen your knowledge to set you apart. 4. How can I train with SST? We offer three main modes of training to get you workplace ready classroom-based, on the worksite or online. Generally, the way you undertake the program depends on the course you select. Classroom-based training Our highly experienced and qualified trainers deliver face-to-face training over a series of classroom sessions. Either at a Sureway office or a local venue, you are guided through training modules and participate in group exercises and individual assessment tasks. On-site training With on-site training, we work directly with employers interested in up-skilling their workforce or meeting potential employees. Students attend face-to-face training at a worksite over a series of modules/weeks. Students have the chance to gain first-hand experience in addition to a nationally recognised. You ll complete individual assessments and hands-on testing. Online courses Online courses allow you to study when it suits you best, allowing you to fit study around your personal and work life. 5. Are there previous study requirements? Depending on which course you re interested in, previous study or experience may be an enrolment requirement. If you have studied previously or have work experience that directly relates to your course you may apply for recognition of prior learning to seek exemption from certain parts of your course. 6. How much will it cost? This depends on your individual circumstances and the course you undertake. At SST, we think it s important that financial constraints don t stop you from changing your life for the better. Please call our friendly team to discuss course fees and payment options. 7. How long will it take? The time you spend training depends on your course and individual circumstances. On average, a Certificate I can take a matter of weeks to complete, while a Diploma takes around 12 months. 8. What if I need some help? At SST, you ll never feel alone. Whether you need assistance with career guidance, enrolment, assessment or learning activities, SST will be with you every step of the way. We make sure one of our qualified staff members is available throughout your training to offer free consultation and guidance. Our team can also help you when seeking employment on completion of your training. 6 7

5 business and management Recognition Classroom, online, blended Meet Frank... Sureway provides exceptional services for our staff and we know our staff training will be handled professionally. Their trainers are encouraging and always willing to assist and they make regular contact to ensure everything is fine. Our staff member Jordan came to our firm after an interview from an ad we placed in the newspaper. She is punctual, reliable and very happy to take on any task that comes her way. She always asks questions and is happy to learn new things. The skills gained in our business courses can see you working in any industry. That s because every business needs people with administration, payroll, computer, customer service and office management skills. Whether you re looking for a solid grounding in business practice, or you re ready to advance your career, you ll find a Sureway Skills Training course to suit you. Through our courses you will gain skills in a number of areas, including: > > Business communication > > Maintaining business resources > > Customer service > > Problem solving > > Organising and planning > > Designing and producing business documents > > Time management strategies > > Business technology Courses Our courses are designed so that you can start at an entry level and continue your training right through to Diploma level. Some courses may require prior study or experience, and our friendly staff are able to assist you to find the right pathway for you. > > BSB30415 Step up to Administration > > ICT20115 Certificate II in Information, Digital Media and Technology > > BSB10115 Certificate I in Business > > BSB20115 Certificate II in Business > > BSB30115 Certificate III in Business > > BSB40215 Certificate IV in Business > > BSB30415 Certificate III in Business Administration > > BSB40515 Certificate IV in Business Administration > > BSB40815 Certificate IV in Frontline Management > > BSB50215 Diploma of Business > > BSB51115 Diploma of Management > > Administration assistant > > Data entry operator > > Office junior > > Office manager > > Payroll officer > > Receptionist > > Senior administrative assistant Available anywhere when studying online Pre-requisites Nil Nil Use Sureway you won t regret it. We will use their services again. Frank Corbett Partner ASB & Associates 8 9

6 Recognition aged care Classroom, blended Meet Megan.. Before I started my Certificate III in Aged Care with Sureway Skills Training, I was a private carer. I enjoyed my work so much I decided to embark on a career in Aged Care and I am now permanent fulltime with Caloola Aged Care facility in Wagga Wagga, NSW. I hadn t worked for a long time so doing my Cert III in Aged Care with SST changed my life. I feel I have job security and If you want to make a difference in someone s life, then a career in Aged Care could be for you. Aged Care is a rewarding field, with no shortage of employment expected over the next 20 years as the population ages. Aged Care courses provide you with the skills and knowledge you need to provide quality care to vulnerable and frail aged people. The industry offers a degree of flexibility not found in many other sectors, with the opportunity to work daytimes, afternoons/evenings or night time in full-time, part-time or casual roles. Through our courses you will gain skills in a number of areas, including: > > Supporting older people to maintain their independence > > Providing support to people living with dementia > > Delivering care using a palliative approach > > Complying with infection control policies and procedures > > Supporting individual health and emotional wellbeing Courses Our courses are designed so that you can start at an entry level and continue your training through to Certificate IV level. Some courses may require prior study or experience, and our friendly staff are able to assist you to find the right pathway for you. > > CHC30212 Certificate III in Aged Care > > CHC40108 Certificate IV in Aged Care Depending on the course you choose, you will be expected to complete between 14 or 15 units, including 120 hours of work experience at an accredited facility. > > Accommodation support worker > > Care assistant > > Community care or support worker > > Home care assistant > > In-home respite worker > > Nursing assistant > > Personal care assistant > > Field officer > > Residential care worker Pre-requisites Police check and sound physical fitness Certificate IV requires a pre-requisite of 6 units from Certificate III Minimum 120 hours placement at an accredited facility I couldn t do without the ongoing training. I really enjoy coming to work and enjoy the work I do. Megan Edwards Aged Care Worker Certificate III in Aged Care 10 11

7 Recognition early childhood employment services Recognition Classroom, blended Classroom, blended Pre-requisities Police check, working with children check and sound physical fitness Minimum 120 hours placement at an accredited facility If you re working in an early childhood setting, our Early Childhood Education and Care courses are the perfect way to advance your career. These nationally recognised s allow you to work in a range of early childhood education settings. All course units are geared towards supporting children s learning, development and wellbeing within a national quality framework. On-the-job training is a requirement of these courses. SST staff will support you through this vocational experience and a trainer will visit your workplace to assess your competence. Through our courses you will gain skills in a number of areas, including: > > Providing care for children > > Ensuring the health and safety of children If you re interested in supporting individuals and groups to find and secure suitable employment, this course is for you. This course will suit you if you re already working in employment services or you are considering transitioning into employment services. You will gain skills in a number of areas, including: > > Working effectively in employment services > > Using targeted communication skills to build relationships > > Monitoring and improving contracted employment services > > Maximising participation in work by people with disabilities > > Case management Course Candidates must have sufficient relevant experience and knowledge of community work and/or community services. > > Working within relevant legal and ethical frameworks > > Developing positive and respectful relationships with children > > Supporting the holistic development of children Courses This course may require prior study or experience, and our friendly staff are able to assess your eligibility. > > CHC42012 Certificate IV in Employment Services You will be expected to complete 14 units. Our courses are designed so that you can start at an entry level and continue your training right through to Diploma level. Some courses may require prior study or experience, and our friendly staff are able to assist you to find the right pathway for you. > > CHC30113 Certificate III in Early Childhood Education and Care > > CH50113 Diploma of Early Childhood Education and Care Depending on the course you choose, you will be expected to complete between 18 and 28 units, including 120 hours of work experience at an accredited facility. > > Case manager > > Disability employment services officer > > Employment consultant > > Job search training consultant > > Training and placement officer > > Client services officer > > Early childhood educator > > Playgroup supervisor > > Assistant childhood educator > > Childhood educator > > Family Day Care worker 12 13

8 Recognition hospitality Classroom, blended Meet Blake... I was looking for work and wanted training to help me find a job. The course included group sessions and face-to-face time with the trainer. I did work experience at Bathurst RSL Club and enjoyed the hands-on learning, like pouring beers and making cocktails. I now work at the Club and my colleagues have made me feel at home. Sureway are great people to learn new skills from and they help you stay on track. Blake Russell The transferrable skills gained in our hospitality courses have the potential to take you around the globe. The hospitality industry is always in need of professionals who can provide quality customer service in high volume environments, and offers a broad range of employment opportunities. The many and varied hospitality jobs on offer means you can choose when and how you work - daytime, afternoons, evenings or night time in full-time, part-time or casual roles. From working with families in caravan parks, to meeting rock stars in 5-star resorts, hospitality may be the industry for you. Through our courses you will gain skills in a number of areas, including: > > Effective hospitality service > > Teamwork > > Customer service > > Processing financial transactions > > Food safety practices > > Social and cultural sensitivity Course This course is designed to provide you with entry level skills. No prior knowledge is required. Students should have the ability to communicate and comprehend via a range of oral, written and practical methods. There are course requirements for on-the-job practical experience. You will be supported with a work-based project and a trainer will visit to assess your competence. > > SIT20212 Certificate II in Hospitality You will be expected to complete up to 12 units, including a minimum of 12 work experience shifts. > > Barista > > Bar attendant > > Food and beverage attendant > > Front desk receptionist > > Function attendant > > Gaming attendant > > Waiter > > Restaurant host > > Kitchen hand With work experience, this course could see you become a restaurant, bar or hotel manager as your career progresses. Pre-requisites Nil Minimum 12 shifts in placement Bar Assistant Certificate II in Hospitality 14 15

9 retail Recognition Classroom, online, blended Meet Cheryl... I studied my Certificate II in Retail by distance. It is great studying at home in your own time epsecially if you have a family, as you can do it when the children are at school or in bed. All the information is provided to you and it doesn t take up too much time. The best part of the course was learning the different aspects that relate to what Looking to enter the retail industry? These courses are designed to provide you with the skills and knowledge you need to boost your employment prospects. Training can lead to employment in a variety of roles including merchandising and product display, customer service and sales. Through our courses you will gain skills in a number of areas, including: > > Point-of-sale handling procedures > > Customer service > > Communication > > Safe work practices > > Providing advice on products and services > > Maintaining and ordering stock > > Creating and maintaining displays Course This course is designed to provide you with entry level skills. No prior knowledge is required. Students should have the ability to communicate and comprehend via a range of oral, written and practical methods. There are course requirements for on-the-job practical experience. You will be supported with a work-based project and a trainer will visit to assess your competence. > > SIR20212 Certificate II in Retail Services You will be expected to complete up to 14 units, including a minimum of five work experience shifts. > > Sales assistant > > Customer service representative > > Crew member > > Checkout operator > > Merchandising assistant Pre-requisites Nil Minimum 5 shifts in placement you need to know in the retail and warehousing business. Studying helped me find a part-time job which has improved my self esteem. Cheryl Lucas Supermarket employee Certificate II in Retail and Certificate II in Warehousing 16 17

10 transport and warehousing Recognition Classroom, online, blended Meet Matthew... I found myself in between jobs. That s when I went to Sureway. I studied a Certificate II in Warehousing, both in class and by correspondence. This course helped me gain more skills and a that gave me more opportunities to start a different career. I ve been working as a production line operator at Vetafarm for four months. The warehousing and distribution of goods is a vital component of any economy, and a particularly important sector in regional areas where many goods are produced. Students completing these courses learn about work health and safety, workplace documentation, receiving and despatching goods and environmentally sustainable workplace processes. Whether you re looking to enter transport and warehousing roles, or you re seeking to formalise existing skills and knowledge, you ll enhance your employability with these courses. Through our courses you will gain skills in a number of areas, including: > > Stock handling > > Customer service > > Workplace induction > > Problem solving > > Planning and logistics Courses Our courses are designed so that you can start at an entry level and continue your training to Certificate III level. No prior knowledge is required to enrol in any of these courses. Students should have the ability to communicate and comprehend via a range of oral, written and practical methods. > > TLI11210 Certificate I in Warehousing Operations > > TLI21610Certificate II in Warehousing Operations > > TLI31610 Certificate III in Warehousing Operations Depending on the course you choose, you will be expected to complete between 10 and 18 units, including a minimum of five work experience shifts. > > Warehouse assistant > > Shift supervisor > > Inventory clerk > > Storeman > > Distribution or logistics manager Pre-requisites Sound physical fitness Minimum 5 shifts of placement I m really happy here. These guys are great to work with. Matthew Mitchell Production Line Operator Certificate II in Warehousing 18 19

11 Recognition Classroom, online, blended Pre-requisites A working with children check may be required for employment with certain providers Nil training and assessment If you have a desire to teach or train others, either in your current work setting or to start a new career, you need to know about the Certificate IV in Training and Assessment. This is the required to deliver nationally recognised accredited training, whether you re hoping to deliver certificate or Diploma level s or just single units of competency. With this course you ll learn how the Australian Vocational Education and Training (VET) sector operates and gain skills in a number of areas, including: > > Plan, organise and deliver training > > Plan and implement assessment activities > > How to design training programs that meet client needs Course This course may require prior study or experience, and our friendly staff are able to assess your eligibility. > > TAE40110 Certificate IV in Workplace Training and Assessment You will be expected to complete seven core units plus three elective subjects. job ready At Sureway Skills Training we specialise in helping you gain the skills you need for the job you want. Our range of job ready programs provide an excellent way to gain entry level skills in a variety of industries. We offer accredited and non-accredited programs that provide you with a taste of what it would be like to work in a particular industry, specific assistance with preparedness and engagement for a job, or general life skills. We will motivate, encourage and help you to build confidence to take your first step to greater employability. Courses > > CHC10108 Certificate I in Work Preparation (Community Services) > > CPCCOHS1001A Work Safely in the Construction Industry > > TLILIC2001A Licence to Operate a Forklift Truck > > FSK10113 Certificate I in Access to Vocational Pathways > > FSK10213 Certificate I in Skills for Vocational Pathways > > FSK20113 Certificate II in Skills for Work and Vocational Pathways Other courses At Sureway Skills Training, we are continually consulting with business and industry to address and cater for regional skills shortages. This means our course offerings are changing all the time. If you are interested in training not currently offered in 2015, please talk to us about finding and tailoring a training program to suit your needs. Other courses currently available upon request include: > > CPP20611 Certificate II in Cleaning Operations > > HLT21212 Certificate II in Health Support Services > > SIS20313 Certificate II in Sport and Recreation > > Enterprise trainer and/or assessor > > Corporate trainer > > Registered Training Organisation (RTO) trainer and/or assessor > > e-learning facilitator > > Training needs analyst > > Vocational education teacher 20 21

12 ready to change your life? We re ready to help you... Getting started is easy! Call us old fashioned, but we think it s always best to talk with real people. That s why the first step in changing your life is to pick up the phone and talk to us. We can help you to assess your training needs and goals and take you through our simple enrolment process over the phone, online, or arrange to meet in person. 30 Hammond Avenue, Wagga Wagga NSW 2650 Phone training@sureway.com.au Enrolment takes just four simple steps 1. Contact us to obtain the appropriate enrolment form and to discuss your study options and course fees 2. Complete the enrolment form 3. Gather your supporting documents 4. Submit the enrolment and supporting documents to us Final word We ve been training people just like you for a long time and we re great at setting people on the path to job success, but you don t have to take just our word for it... Sureway Skills Training is proactive, positive and focused on outcomes for their students, providing suitably trained staff who are well prepared for industry. Heather Wormington, employer 22

13 Sureway Skills Training is a subsidiary of Sureway Employment & Training RTO 91058