VET Quality Framework audit report

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1 VET Quality Framework audit report Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) Legal name of organisation Logan Workforce Solutions Pty Ltd Date/s of audit February 2013 Uncontrolled when printed 1

2 ORGANISATION DETAILS RTO legal name Logan Workforce Solutions Pty Ltd RTO ID number Registered business trading name Australian Employment and Training Services ABN Address 31 Okinha Road Alexandra Headland QLD 4572 Postcode Phone Fax NA Website Registration contact Name Andrew Logan Position Andrew Logan AUDIT TEAM Lead auditor Rebekkah Parsons Technical Nil Audit team members Susie Blakemore adviser/s Nil ASQA CONTACT DETAILS Phone (ASQA Info line) AUDIT DETAILS Audit type Scope of audit Date/s of site visit/s February 2013 Renewal of registration Extension to scope of registration Compliance monitoring (incl. post-initial registration) Other: Standards for NVR Registered Training Organisations Australian Qualifications Framework (AQF) Data Provision Requirements Fit and Proper Person Requirements Financial Viability Risk Assessment Requirements Site/s visited 31 OKINJA RD ALEXANDRA HEADLAND QLD 4572 Standards audited Essential Standards for Continuing Registration 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25 ORGANISATION Logan Workforce Solutions Pty Ltd was established in September 2008 and registered as an RTO in The RTO trades under the name Australian Employment and Training Services (AEATS). Logan Workforce Solutions Pty Ltd is owned by Andrew Logan who acts as the Director of the company and as a trainer and assessor. The RTO has one permanent administration officer and 7 contracted trainers and assessors. The RTO predominantly provides in the workplace training and assessment via enterprise agreements or traineeships to clients in a variety of industries, with their core target industry being horticulture. Logan Workforce Solutions Pty Ltd s primary delivery mode is face to face in the workplace and distance or online training. The core client group currently focused on is existing workers only. Currently Logan Workforce Solutions Pty Ltd has a scope of registration consisting of 28 qualifications. The RTO has had 304 completed certificate and statement of attainment students since initial registration in 2009, and currently has 35 enrolments in Certificate III in Parks And Gardens and 13 enrolments in Certificate IV in Frontline Management. In total there were 48 students enrolled in Logan Workforce Solutions Pty Ltd programs at the time of audit. Logan Workforce Solutions Pty Ltd currently delivers training in the workplace in Victoria, New South Wales, Western Australia and Queensland, and does not have a permanent training venue. The RTO s administrative and management Uncontrolled when printed 2

3 functions are conducted from a home office at 31 Okinja Road, Alexandra Headlands, Qld, Logan Workforce Solutions Pty Ltd provides minimal recruitment consultancy services in addition to the accredited training and assessment. Logan Workforce Solutions Pty Ltd undertakes business planning processes which include: business panning, industry consultation and review processes. Logan Workforce Solutions Pty Ltd has been involved in one business partnerships whereby the RTO delivered under the scope of Go TAFE for Horticulture in VIC. Logan Workforce Solutions Pty Ltd currently sources its core income from user choice, fee for service, and enterprise agreements/employer payment. FOCUS OF AUDIT Code Qualification / Accredited course name Mode(s) of delivery &/or assessment BSB40610 Certificate IV in Business Sales In the workplace (face to face, distance and online) INTERVIEWEES Staff (name and position) Name Position Program (qualification, course, etc.) Andrew Logan Director BSB40610 Certificate IV in Business Sales Marcia Logan Administrator Nil SUMMARY OF AUDIT OUTCOME This audit was conducted under the National Vocational Education and Training Regulator Act 2012 (the Act) to assess compliance with requirements of the VET Quality Framework as identified under the Scope of Audit section above. AUDIT OUTCOME Audit status as at 27 and 28 February 2013 The organisation has not demonstrated compliance with all compliance requirements reviewed for the audit. The level of non-compliance is considered to be significant when considering the potential for adverse impact on the quality of training and assessment outcomes for students. The audit report describes evidence of non-compliance identified. Each issue referenced must be rectified by the organisation with evidence provided to ASQA within 20 working days of the date of the letter accompanying this audit report to demonstrate corrective actions implemented. Auditor s Name Rebekkah Parsons Date of Report 4 March 2013 Uncontrolled when printed 3

4 AUDIT SUMMARY OF VET QUALITY FRAMEWORK REQUIREMENTS VET QUALITY FRAMEWORK COMPONENT STATUS* Financial Viability Risk Assessment Requirements C NC NA Fit and Proper Person Requirements C NC NA Data Provision Requirements C NC NA Australian Qualifications Framework (AQF) Requirements C NC NA Standards for NVR Registered Training Organisations Essential Standards for Continuing Registration 15 The NVR registered training organisation provides quality training and assessment across all of its operations 16 The NVR registered training organisation adheres to principles of access and equity and maximises outcome for its clients 17 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the NVR registered training organisation operates C NC NA C NC NA C NC NA 18 The NVR registered training organisation has governance arrangements in place C NC NA 19 Interactions with the National VET Regulator C NC NA 20 Compliance with legislation C NC NA 21 Insurance C NC NA 22 Financial management C NC NA 23 Certification, issuing and recognition of qualifications and statements of attainment C NC NA 24 Accuracy and integrity of marketing C NC NA 25 Transition to training packages/expiry of VET accredited courses C NC NA *STATUS: Status of audit findings when audit was conducted C = Compliant NC = Not Compliant NA = Not audited Audit Findings Non-compliance with the Standards for NVR Registered Training Organisations Essential Standards for Continuing Registration were identified in the following areas: SNR 15.2 (Strategies for Training and Assessment) The RTO was unable to provide evidence to demonstrate how its strategies for training and assessment had identified: the physical or learning resources required for training and assessment by the applicable training package the structure and methods of assessment which were consistent with the assessment instruments provided at audit. SNR 15.4 (Trainers and Assessors) The RTO was unable to provide sufficient evidence to demonstrate that Andrew Logan, the trainer and assessor for the qualifications and : has the vocational competency and industry skills and experience directly relating the units of competency to be trained and assessed, has maintained his industry skills and experience in relation to each unit to be trained / assessed. Uncontrolled when printed 4

5 The RTO was unable to provide sufficient evidence to demonstrate that Jane Henderson, the trainer and assessor for the qualifications, and Hayley Scheithe, the trainer and assessor for the qualifications and : have the vocational competency and industry skills and experience directly relating the units of competency to be trained and assessed, have maintained their industry skills and experience in relation to each unit to be trained / assessed, have continued to develop their vocational education and training knowledge and professional skills as trainers and assessors. SNR 15.5 (Assessment) AHCPGD305A Conduct operational inspection of park facilities BSBPMG510A Manage projects BSBINN301A Promote innovation in a team environment The RTO was unable to provide evidence to demonstrate how its assessment instruments: include a suite of criterion, which interpret the unit of competency requirements into observable tasks suitable for assessment, defining the minimum acceptable performance required for a competency judgment for its 3 rd party and/or observation assessment instruments, provide sufficient instruction to the student regarding how to complete practical (observed) assessment tasks to ensure fairness and consistency across its assessments, provide sufficient instruction to trainers and assessors (or workplace supervisors as applicable) regarding how to conduct observation assessment activities in order to ensure performance standards are consistent with the requirements of the training package, that assessment is conducted consistently across a range of assessors and that the assessment process records sufficient detail of the student s demonstrated competency during observations, to support a competency judgement. The RTO was unable to provide evidence to demonstrate how its assessment instruments: address all the performance criteria, required skills, critical aspects and method of assessment as mandated by the unit of competency and the rules of evidence and principals of assessment. The RTO was unable to provide evidence to demonstrate how its assessment instruments: address all the performance criteria, required skills, required knowledge and method of assessment as mandated by the unit of competency and the rules of evidence and principals of assessment. address all the performance criteria, required skills, required knowledge, critical aspects and method of assessment as mandated by the unit of competency and the rules of evidence and principals of assessment. Uncontrolled when printed 5

6 CHCCDP501B Liaise with employers to promote flexible work arrangements The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the required knowledge and critical aspects as mandated by the unit of competency. The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the performance criteria, required skills, critical aspects and method of assessment as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the performance criteria, required skills, required knowledge and critical aspects as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. In addition the RTO was unable to demonstrate that its assessment instruments were suitable for the AQF level of the qualification. The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the mandated performance criteria, required skills, critical aspects and method of assessment as required by the units of competency (as listed above) and the rules of evidence and principals of assessment. The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the required performance criteria, required skills, and critical aspects as required by the units of competency (as listed above) and the rules of evidence and principals of assessment. In addition the assessment instruments provided did not define the context of assessment. The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the required performance criteria, required skills, required knowledge, critical aspects, method of assessment, context of and specific resources for assessment, and sufficiently covered the range statement as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. In addition the RTO was unable to demonstrate that its assessment instruments were suitable for the AQF level of the qualification. The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the required performance criteria, required skills, critical aspects, method of assessment, context of and specific resources for assessment, and sufficiently covered the range statement as mandated by the units of competency (as listed above)and the rules of evidence and principals of assessment. CHCCM401D Undertake case management CHCCAR501C Conduct career guidance interview The RTO was unable to provide evidence to demonstrate how its assessment instruments address all the required performance criteria, required skills, required knowledge, critical aspects and method of assessment as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. Uncontrolled when printed 6

7 AHCPGD305A Conduct operational inspection of park facilities BSBPMG510A Manage projects BSBINN301A Promote innovation in a team environment CHCCM401D Undertake case management CHCCAR501C Conduct career guidance interview The RTO was unable to provide evidence to demonstrate that its assessment instruments for Recognition of Prior Learning: consider and address all the required performance criteria, required skills and knowledge, critical aspects and context of assessment as required by the relevant training package, and provide sufficient instruction to trainers and assessors regarding how to conduct evidence gathering and assessment activities in order to ensure sufficient evidence is gathered to support a competency judgement, assessment is consistent with the requirements of the training package, that assessment is conducted consistently across a range of assessors and that the assessment and evidence gathering process records sufficient detail of the student s demonstrated competency to support a competency judgement. SNR 18.1 (CEO Ensure Compliance with the VET Quality Framework) Due to non-compliances identified across other standards the NVR registered training organisation s chief executive has not ensured the NVR registered training organisation complies with all requirements of the VET Quality Framework. SNR 23.1 (Certification) The qualification certificate provided as evidence did not demonstrate that the qualification is identified within the Australian Qualifications Framework using the wording prescribed in Australian Qualifications Framework, Qualifications Issuance Policy The statement of attainment provided as evidence includes wording identifying the units of competency as recognised within the Australian Qualifications Framework which demonstrates the logo is not being used in accordance with the requirements of the Australian Qualifications Framework Conditions of use of the Australian Qualifications Framework logo (3) and Australian Qualifications Framework Second Edition. Rectification requirements evidence of rectification to be submitted within 20 working days SNR 15.2 (Strategies for Training and Assessment) The RTO is required to provide a strategy for training and assessment for all qualifications analysed at audit, which clearly outline: the physical or learning resources required for training and assessment by the applicable training package the structure and methods of assessment that are consistent with the suite of assessment instruments that will be used to assess each of the units of competency identified in each strategy. SNR 15.4 (Trainers and Assessors) Uncontrolled when printed 7

8 The RTO is to provide evidence to demonstrate its nominated trainer and assessor, Andrew Logan: has the vocational competency and industry skills and experience directly relating the units of competency to be trained and assessed within the qualifications and CHC51612 Diploma of Employment Services, has maintained his industry skills and experience in relation to each unit of competency to be trained/ assessed within the qualifications and CHC51612 Diploma of Employment Services. Should the RTO determine that Mr Logan will no longer be identified as the nominated trainer and assessor, it is alternately required to provide evidence that it has a trainer and assessor for CHC42012 Certificate IV in Employment Services and, who does meet all the requirements of SNR The RTO is to provide evidence to demonstrate that Jane Henderson, the trainer and assessor for the qualifications, and Hayley Scheithe, the trainer and assessor for the qualifications SIR20212 Certificate II in Retail Services and : have the vocational competency and industry skills and experience directly relating the units of competency to be trained and assessed within the applicable qualifications, have maintained their industry skills and experience in relation to each unit of competency to be trained/ assessed within the applicable qualifications, have undertaken ongoing development of their trainer/assessor competence and VET industry knowledge and skills, if this evidence cannot be provided, the RTO is to provide professional development plans covering the next 12 months to demonstrate how they will continue to develop their professional skills as trainers and assessors and VET industry knowledge. SNR 15.5 (Assessment) AHCPGD305A Conduct operational inspection of park facilities BSBPMG510A Manage projects BSBINN301A Promote innovation in a team environment The RTO is required to provide evidence a full suite of assessment instruments for the units of competency listed above which demonstrate how its assessment instruments: include a suite of criterion, which interpret the unit of competency requirements into observable tasks suitable for assessment, defining the minimum acceptable performance required for a competency judgment for its 3 rd party and/or observation assessment instruments, provide sufficient instruction to the student regarding how to complete practical (observed) assessment tasks to ensure fairness and consistency across its assessments, provide sufficient instruction to trainers and assessors (or workplace supervisors as applicable) regarding how to conduct observation assessment activities in order to ensure performance standards are consistent with the requirements of the training package, that assessment is conducted consistently across a range of assessors and that the assessment process records sufficient detail of the student s demonstrated competency during observations, to support a competency judgement. Uncontrolled when printed 8

9 In addition to the above, the RTO is required to demonstrate that the suites of assessment instruments provided qualifications listed demonstrate how the assessment instruments: address all the required performance criteria, required skills, critical aspects and method of assessment as required by the unit of competency and the rules of evidence and principals of assessment. address all the required performance criteria, required skills, required knowledge and method of assessment as mandated by the unit of competency and the rules of evidence and principals of assessment. address all the required performance criteria, required skills, required knowledge, critical aspects and method of assessment as mandated by the unit of competency and the rules of evidence and principals of assessment. CHCCDP501B Liaise with employers to promote flexible work arrangements address all the required knowledge and critical aspects as mandated by the unit of competency. address all the required performance criteria, required skills, critical aspects and method of assessment as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. address all the required performance criteria, required skills, required knowledge and critical aspects as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. are suitable for the AQF level of the qualification. address all the required performance criteria, required skills, critical aspects and method of assessment as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. address all the required performance criteria, required skills, and critical aspects as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. In addition the assessment instruments provided did not define the context of assessment. address all the required performance criteria, required skills, required knowledge, critical aspects, method of assessment, context of and specific resources for assessment, and sufficiently covered the range statement as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment, are suitable for the AQF level of the qualification. address all the required performance criteria, required skills, critical aspects, method of assessment, context of and specific resources for assessment, and sufficiently covered the range statement as mandated by the units of competency (as listed above)and the rules of evidence and principals of assessment. CHCCM401D Undertake case management Uncontrolled when printed 9

10 CHCCAR501C Conduct career guidance interview The RTO is required to provide evidence a full suite of assessment instruments for the units of competency listed above which demonstrate how its assessment instruments address all the required performance criteria, required skills, required knowledge and critical aspects as mandated by the units of competency (as listed above) and the rules of evidence and principals of assessment. AHCPGD305A Conduct operational inspection of park facilities BSBPMG510A Manage projects BSBINN301A Promote innovation in a team environment CHCCM401D Undertake case management CHCCAR501C Conduct career guidance interview The RTO is required to provide evidence a full suite of assessment instruments for the units of competency listed above which demonstrate how its assessment instruments: consider and address all the required performance criteria, required skills and knowledge, critical aspects and context of assessment as required by the relevant training package, provide sufficient instruction to trainers and assessors regarding how to conduct evidence gathering and assessment activities in order to ensure sufficient evidence is gathered to support a competency judgement, assessment is consistent with the requirements of the training package, that assessment is conducted consistently across a range of assessors and that the assessment and evidence gathering process records sufficient detail of the student s demonstrated competency to support a competency judgement. SNR 18.1 (CEO Ensure Compliance with the VET Quality Framework) Evidence rectifying all other non-compliances identified during the audit will satisfy the requirements of SNR SNR 23.1 (Certification) The RTO is required to provide samples or templates of their qualification which demonstrate that the qualification is identified within the Australian Qualifications Framework using the wording prescribed in Australian Qualifications Framework, Qualifications Issuance Policy The RTO is required to provide samples or templates of their statement of attainment which do not identify the units of competency as recognised within the Australian Qualifications Framework and demonstrate the logo is being used in accordance with the requirements of the Australian Qualifications Framework Conditions of use of the Australian Qualifications Framework logo (3) and Australian Qualifications Framework Second Edition. Uncontrolled when printed 10

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