Server application Client application Quick remote support application. Server application

Transcription

1 The system needs to be Online, with a server hosted as a HTTP/WEB interface. The WEB interface will have a login interface, Administrators can download the server & client application to any desktop to use the functions of the product. Remote installation The functions will require the following: Server application Client application Quick remote support application Server application 1. Management tools a. User Management Creating of users Location Management Group Management Device Management Creating a location with an organization, linking the store to the organization with all the computers, routers and devises on the network. There after a drill down window to the available options to the store from the store name. b. Manage Devises All available devises with a static IP address will be listed Routers IPADS Point Of Sales Back Office Machines Access Points All in One network Printers c. Dashboards With dashboards the system should indicate a summary of a Locations / Group = device The following items will be listed as dropdown windows starting with the organization then the store name or All Store in the organization with the list as follow. Events & Errors Missed Schedules Maximum bandwidth usage Specified by the Administrator in the monitoring Configurations Antivirus out of date Device Failure

2 d. Monitoring & Installation templates The following lists will be monitoring configurations this is where setups will take place, tick boxes with available dropdown menus to be selected for this options and configurations. Monitoring Anti-Virus o Out of date o Up to date o Expiration date o Virus definitions HRK products o Software version FPOS/HRK o Username passwords Future POS only o Licencing Switch on / Switch off Network o Communication between client applications o HTTP internet access o Bandwidth Monitoring o History & Temporary internet files Devise o Monitoring devise power failures o Incorrect shut downs o Network printer offline Services o Installation & Templates Software Packages o Anti-Virus o *.EXE files o *.Zip Files Backup Templates o Drop BOX o FTP o 3dParty Programs e. Scripting & Command Prompt Interfacing in small desktop bat files o Connect.bat o Uploade.bat o Zabatch.bat o ppback.bat o Other Real-time command prompt interface f. Deployment management

3 Installation templates is configuration items per the available exe, zip, msi, etc. Software. With these options we will setup an installation template with the required information for that package to be sent to the organizations or specified groups. When creating a template, the template can be linked to multiple organizations or groups This is a more proficient way to do deployment of monitoring & installation templates Example: Template assigned to install a simple EXE program, this can be linked to the organization or just a few groups or store in the organization using deployment and task scheduler. Deployment will download the template and files to the device and the user will assign a date and time when the programs should install or execute. g. System tray and bar management This is a separate entity on its own, this is where we will setup the notifications and information that will appear in the system tray and remote control application to make support easier. IP Address Username and Password Computer name CPU fan speed Windows Version Office installed Anti-Virus installed Other required information. h. Remote Desktop Management & Take control settings Configurations for setting o Desktop switching o File transfer o Remove desktop wall papers See example picture

4 i. Alerts All alerts in the system can be mailed to a specified address All fields that require or sms functions should be separated with a comma value so that we can add multiple addresses and phone numbers SMS 2. Remote Desktop Management

5 a. File transfer b. Desktop switching Host to Client & Client to Host c. Conference & Multiple User Login d. Desktop Blank Screen e. VPN functionality f. User & Desktop information Tray & Bar Information g. Safe Mode reboot h. Quick Support application With basic Functions i. Note & Comments interface to Auto Task accounts. j. Video recording k. Chat function 3. Backups & Schedulers a. Backup to FTP & 3DParty Software Drop BOX Using a backup function, this will interface with an installation template. Specifying the destination where the backup should go to, what type of directories should be backed up. The files should be zip compressed to make multiple files as one or easier to copy to external devises b. Reports scheduler c. Function 4. Group Policy s a. Licence Enable and Disable 5. Computer Configurations a. Switching off and on of machine. b. Wakeup on lan 6. Reporting a. Critical errors Critical event report

6 Full History reports b. Backups Manage online backup reports c. Bandwidth Management Reports d. Note Reports e. Machine changes Computer name change f. Anti-Virus g. Active directory User Reports h. Automated task reports Upgrades i. Remote Support Reports j. Patch Management reports