PacketTrap One Resource for Managed Services

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1 Remote Monitoring Software for Managed Services Providers PacketTrap RMM provides a cost-effective way for you to offer enterprise-class server, application, and network management to your customers. It is the first solution to extend managed services functionality to the biggest pain for your customers: the traffic and bandwidth challenges on the network. This powerful solution includes traffic analysis on any device, application, virtual infrastructure and VoIP monitoring as well as PSA integration. PacketTrap RMM gives you a 360-degree view of your customer s single and multi-site networks and allows you to manage and maintain from a single interface. PacketTrap RMM ensures complete visibility and access so that you are the first to know about bandwidth clogs, server and device failures, connectivity issues, and are able to perform routine network maintenance. With PacketTrap RMM, you ll spend less time worrying about your customer s IT and more time managing it.

2 Network Monitoring Made Easy Mobile Device Support PacketTrap RMM supports delivery of reports and monitoring data to numerous mobile devices. Load and Go Deploy PacketTrap RMM installs and more importantly configures in 15 minutes through a simple 3 step process. After installation, PacketTrap RMM performs a fast and comprehensive scan of the entire network to discover all devices. Role-Based Access PacketTrap RMM gives you control over what users can and cannot do on the system. User accounts are configured for which type of information is displayed in the PacketTrap RMM Studio for an individual user or group of people. Web Browser Interface Use PacketTrap RMM s web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems. SNMP Enablement SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap RMM. Multi-User SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be monitored by PacketTrap RMM. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over. Monitoring Dashboards PacketTrap RMM provides unparalleled visibility into network performance, fault management, and device availability across any size of network. Custom SNMP Configuration Manually or automatically discover and enter custom monitors for any SNMP enabled device. Custom SNMP allows you to define any SNMP OID to monitor any SNMP device regardless of the manufacturer or type of device

3 Remote Monitoring Software affordable IT platform built to remotely monitor your customers in a secure, Real Time Performance MonitorinG Monitors performance counters for routers, hubs, switches, servers, and applications in real-time. Traffic Analysis and Flow What specific traffic is clogging your customer s network? Is it the Exchange Server? Is someone streaming YouTube videos or music from itunes? Application Monitoring PacketTrap RMM Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Cloud Monitoring PacketTrap RMM enables you to securely manage and monitor both your local infrastructure and your remote cloud computing environments within a single dashboard. Go Live Monitoring Go Live provides real-time monitoring and data collection of a device(s) during the troubleshooting process. This granular view of device information helps you identify performance issues in seconds and reduce mean time to repair. Real Time Performance Monitoring Monitors performance counters for routers, hubs, switches, servers, and applications in real-time. Wireless Monitoring Wireless Monitor Module gives PacketTrap RMM the ability to monitor wireless networks. Website Surfing Analysis Does your customer s management team know the websites their employees are surfing? How productive are their employees? Log File Management PacketTrap RMM has log monitoring and management capabilities, with the ability to collect, analyze, alert, report, and archive Event Log from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices. VoIP Support and Monitoring Voice and data convergence poses enormous challenges to network administrators. PacketTrap VoIP collects valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS

4 Network Reporting and Alerts Network Performance Reports PacketTrap RMM Reports enables you to generate reports for all collected network data. Any report can instantly be printed, ed, and saved. You can drill down into specific time periods or events or change chart type with a single click. Network Performance Baseline PacketTrap RMM Performance Baseline automatically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network. Built-in Support Ticketing Feature-rich ticketing system allows you to create and assign tickets for each of your users. Global Policy Management Configuration of monitoring, reporting, and remediation is a breeze with global policy management. Make changes in your configuration and deploy the new configurations to one group of computers, one customer, or every device monitored by PacketTrap RMM. Advanced Alerting for Network Performance Degradation PacketTrap RMM automatically notifies you via or SMS when network performance degrades, allowing you to fix problems before any impact on user and customer experience. Through a simple wizard, you can configure alerts

5 Network Management Tools Integrated AntiVirus Protection PacketTrap provides a fully integrated antivirus software for complete protection and removal of viruses, trojans, malware, and web-based threats. Patch Management Robust patch management across your servers, workstations, and remote PCs that maintains them secure and up-to-date. Router Config Backup PacketTrap RMM has the ability to automatically backup configurations files for your routers and switches. Configuration backups can be scheduled to run as needed and are stored in the PacketTrap RMM database. Config files can be viewed and compared all in the same interface. Smart Policies Leveraging PacketTrap RMM s device profiling intelligence, it recommends monitors and data gathering intervals for all devices discovered in your network. Smart Policies encompass devices, monitors, alerts and scheduled task, so any configuration changes occur from one central location. Diagnostic Tools Integration of PacketTrap s acclaimed Free Network Tools, the number one network diagnostic tool on the market. Consolidates dozens of network management and configuration management tools into a single integrated interface. Custom Scripting PacketTrap custom scripting allows administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely. Strongly types parameters, 32/64 bit run states, and customized parameter strings ensure scripts are implemented quickly and reliably. Specific interpreters can be specified to support any custom scripting language or console application. ExpertAssist Remote Remediation Tools PacketTrap RMM now includes ExpertAssist, an advanced behind-the-screen remote troubleshooting tool for Windows desktops and servers. Deployed within the PacketTrap RMM framework and launched with a single click from the device in the RMM Studio, ExpertAssist can manage devices remotely.

6 Monitoring and Customization Custom Reporting and Dashboard Gadgets Configure the PacketTrap RMM dashboard to report and display content for any SNMP-based monitoring data. Tigerpaw PSA System The seamless connectivity between the professional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a full-featured application set for MSPs. Autotask Service Management Tool- Autotask Corporation provides the world s leading hosted IT Business Management software built specifically for VARs, MSPs, and other technology solution providers to help them run their businesses better. The company s product line includes the Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-commerce tools. ConnectWise PSA Integration PacketTrap RMM provides seamless integration with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools. Open API and SDK Integration of PacketTrap s acclaimed Free Export PacketTrap RMM monitoring and performance data to your other information systems easily and seamlessly. The open interface allows users to poll PacketTrap RMM with industry standard Service Oriented Architecture (SOA) and return data in XML, HTML, or JSON format. Cross Platform Support The PacketTrap RMM agent provides non intrusive, light-weight monitoring for Windows, Mac, and Linux machines. It is responsible for communication back to the PacketTrap RMM server, and executing tasks and delivering services.

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