MSP Center Plus Features Checklist

Transcription

1 Features Checklist Your evaluation is not complete until you check out top vendors and the price. Here is a list prepared based customer queries. Features General Easy web interface with admin, technician, customer login Provision to show my company logo, name on reports and interfac Minimal learning curve supported with simple user training Fixed low cost Good technical support Good user community with forums Architecture Remote probes for network monitoring Remote agents for desktop management Monitoring Auto discovery Support for major vendors Router monitoring Switch monitoring Firewall monitoring Windows Server monitoring Linux Server monitoring Printer monitoring UPS monitoring Desktop monitoring Wireless monitoring Domain controller monitoring 1

2 URL monitoring Exchange server monitoring Active Directory monitoring MsSQL monitoring Out-of-the-box monitors Ability to add custom monitors Ability to monitor custom devices Ability to load custom MIBs Network maps Map maker tool for easy map creation Import option to place existing network maps as background Ability to group devices and monitor separately Intelligent event-alarm correlation Easy alarm resolution options Google maps to show different probe locations Google maps to show specific devices SLA management Ability to group devices and create SLA groups Ability to define threshold for SLA violation Alerting on SLA violations Alerting on SLA threshold violations SLA dashboard with monthwise SLA details Drill down option to devices affecting SLA Ability to input reasons for outage Remote Control Option to push remote control agents to end devices 2

3 Firewall friendly design Features Ability to take control of end Ability to take control of locked Ability to take control of mouse Log facility to keep track of remote control activities Ability to initiate an when remote control is switched on Asset Management Automated and periodic scanning Up-to-date hardware and software inventory Report on different operating systems Report on different types of devices installed Report on commercial software installed per customer Report on non-commercial software Report on prohibited software Report on recently detected software Report on hardware vendors Report on software vendors Report on hardware types Report on software Report on compliant software Report on under licensed software Report on over licensed software Asset Tracking Ability to find missing software and hardware Track hardware and software changes during every scan missing hardware software details 3

4 Patch Management Find missing patches Features Find missing service packs Manual install of a patch to all affected Manual install of a patch to select Manual install of multiple patches to single machine Manual install of multiple patches to multiple Automatic install of patches Scheduled install of patches Up-to-date database of patches Report on missing patches per customer Report on systems that are fully patched Report on systems with critical patches missing Report on systems with moderate patches missing Windows configurations Create new power setting and apply to multiple Modify existing power setting across multiple Delete power settings across multiple Switch on/off windows firewall across multiple Create a new firewall exception and apply to multiple Modify existing firewall exception across multiple Create a new registry setting entry across multiple Modify existing registry setting across multiple 4

5 Change internet explorer setting across multiple Specify proxy server details to internet explorer across multiple Set home page in internet explorer for multiple Set search page in internet explorer for multiple Remove internet connection wizard from internet explorer Specify download directory for internet explorer for multiple Create and specify new environment variable across multiple Edit system path for multiple Change file or folder permissions for multiple users Create new network drive mapping in multiple Display new message on user logon Display alerts during user logon Display alert before password expiry Change desktop wallpaper across multiple Change local admin password Create local admin account Delete local admin account Create new Windows scheduled task Modify existing scheduled task Windows Security Policies Disable USB Drive across multiple Write protect USB devices in multiple Restrict CD-rom access 5

6 Restrict floppy access Restrict network connections Disable control panel Restrict control panel applets Disable unused local guest accounts Desktop maintenance tools Automated maintenance of multiple CheckDisc Disc defrag Delete Active Setup Temp Folders Compress old files Cleanup Content Indexer Delete Downloaded Program Files Delete Internet Cache Files Delete Memory Dump Files Delete Office Setup Files Delete Offline Files Delete Offline WebPages Files Delete Old ChkDsk Files Delete Recycle Bin Delete Setup Log Files Delete System Restore Delete Temporary Files Delete Temporary Offline Files Delete Uninstall Backup Image Delete WebClient and WebPublisher Cache 6

7 Install Software Install.msi software Install.exe software Scheduled install of software Remote script execution Execute scripts in remote Support VB script Support Jscript Support Perl Scripts Support Python scripts HelpDesk Automatic -to-request creation Automatic alarm-to-request creation Business rules to speed up ticket allocation to technicians SLA rules Notification and escalation rules Account management Contact management Knowledge base Report on ticket volume Report on mean time to respond Report on technician load Custom report Service Automation Ability to schedule technicians Timesheet creation Acknowledgment process for technicians 7

8 Approval process for president Technician load per week Ability to put a price per technician per hour Automatically calculate bill amount from time spent Mobile Interface Iphone interface specially designed Windows Mobile OS support Blackberry support Pricing Cost per device per year Add-on costs Trial software Is a trial available No. of days for trial Any feature restrictions on trial? No. of probes supported on trial No. of users supported on trial No. of agents supported on trial 8