MSP Center Plus Features Checklist

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "MSP Center Plus Features Checklist"

Transcription

1 Features Checklist Your evaluation is not complete until you check out top vendors and the price. Here is a list prepared based customer queries. Features General Easy web interface with admin, technician, customer login Provision to show my company logo, name on reports and interfac Minimal learning curve supported with simple user training Fixed low cost Good technical support Good user community with forums Architecture Remote probes for network monitoring Remote agents for desktop management Monitoring Auto discovery Support for major vendors Router monitoring Switch monitoring Firewall monitoring Windows Server monitoring Linux Server monitoring Printer monitoring UPS monitoring Desktop monitoring Wireless monitoring Domain controller monitoring 1

2 URL monitoring Exchange server monitoring Active Directory monitoring MsSQL monitoring Out-of-the-box monitors Ability to add custom monitors Ability to monitor custom devices Ability to load custom MIBs Network maps Map maker tool for easy map creation Import option to place existing network maps as background Ability to group devices and monitor separately Intelligent event-alarm correlation Easy alarm resolution options Google maps to show different probe locations Google maps to show specific devices SLA management Ability to group devices and create SLA groups Ability to define threshold for SLA violation Alerting on SLA violations Alerting on SLA threshold violations SLA dashboard with monthwise SLA details Drill down option to devices affecting SLA Ability to input reasons for outage Remote Control Option to push remote control agents to end devices 2

3 Firewall friendly design Features Ability to take control of end Ability to take control of locked Ability to take control of mouse Log facility to keep track of remote control activities Ability to initiate an when remote control is switched on Asset Management Automated and periodic scanning Up-to-date hardware and software inventory Report on different operating systems Report on different types of devices installed Report on commercial software installed per customer Report on non-commercial software Report on prohibited software Report on recently detected software Report on hardware vendors Report on software vendors Report on hardware types Report on software Report on compliant software Report on under licensed software Report on over licensed software Asset Tracking Ability to find missing software and hardware Track hardware and software changes during every scan missing hardware software details 3

4 Patch Management Find missing patches Features Find missing service packs Manual install of a patch to all affected Manual install of a patch to select Manual install of multiple patches to single machine Manual install of multiple patches to multiple Automatic install of patches Scheduled install of patches Up-to-date database of patches Report on missing patches per customer Report on systems that are fully patched Report on systems with critical patches missing Report on systems with moderate patches missing Windows configurations Create new power setting and apply to multiple Modify existing power setting across multiple Delete power settings across multiple Switch on/off windows firewall across multiple Create a new firewall exception and apply to multiple Modify existing firewall exception across multiple Create a new registry setting entry across multiple Modify existing registry setting across multiple 4

5 Change internet explorer setting across multiple Specify proxy server details to internet explorer across multiple Set home page in internet explorer for multiple Set search page in internet explorer for multiple Remove internet connection wizard from internet explorer Specify download directory for internet explorer for multiple Create and specify new environment variable across multiple Edit system path for multiple Change file or folder permissions for multiple users Create new network drive mapping in multiple Display new message on user logon Display alerts during user logon Display alert before password expiry Change desktop wallpaper across multiple Change local admin password Create local admin account Delete local admin account Create new Windows scheduled task Modify existing scheduled task Windows Security Policies Disable USB Drive across multiple Write protect USB devices in multiple Restrict CD-rom access 5

6 Restrict floppy access Restrict network connections Disable control panel Restrict control panel applets Disable unused local guest accounts Desktop maintenance tools Automated maintenance of multiple CheckDisc Disc defrag Delete Active Setup Temp Folders Compress old files Cleanup Content Indexer Delete Downloaded Program Files Delete Internet Cache Files Delete Memory Dump Files Delete Office Setup Files Delete Offline Files Delete Offline WebPages Files Delete Old ChkDsk Files Delete Recycle Bin Delete Setup Log Files Delete System Restore Delete Temporary Files Delete Temporary Offline Files Delete Uninstall Backup Image Delete WebClient and WebPublisher Cache 6

7 Install Software Install.msi software Install.exe software Scheduled install of software Remote script execution Execute scripts in remote Support VB script Support Jscript Support Perl Scripts Support Python scripts HelpDesk Automatic -to-request creation Automatic alarm-to-request creation Business rules to speed up ticket allocation to technicians SLA rules Notification and escalation rules Account management Contact management Knowledge base Report on ticket volume Report on mean time to respond Report on technician load Custom report Service Automation Ability to schedule technicians Timesheet creation Acknowledgment process for technicians 7

8 Approval process for president Technician load per week Ability to put a price per technician per hour Automatically calculate bill amount from time spent Mobile Interface Iphone interface specially designed Windows Mobile OS support Blackberry support Pricing Cost per device per year Add-on costs Trial software Is a trial available No. of days for trial Any feature restrictions on trial? No. of probes supported on trial No. of users supported on trial No. of agents supported on trial 8

ManageEngine Desktop Central Training

ManageEngine Desktop Central Training ManageEngine Desktop Central Training Course Objectives Who Should Attend Course Agenda Course Objectives Desktop Central training helps you IT staff learn the features offered by Desktop Central and to

More information

Server application Client application Quick remote support application. Server application

Server application Client application Quick remote support application. Server application The system needs to be Online, with a server hosted as a HTTP/WEB interface. The WEB interface will have a login interface, Administrators can download the server & client application to any desktop to

More information

Kaseya 2. Installation guide. Version 7.0. English

Kaseya 2. Installation guide. Version 7.0. English Kaseya 2 Kaseya Server Setup Installation guide Version 7.0 English September 4, 2014 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept

More information

mbits Network Operations Centrec

mbits Network Operations Centrec mbits Network Operations Centrec The mbits Network Operations Centre (NOC) is co-located and fully operationally integrated with the mbits Service Desk. The NOC is staffed by fulltime mbits employees,

More information

RES ONE Automation 2015 Task Overview

RES ONE Automation 2015 Task Overview RES ONE Automation 2015 Task Overview Task Overview RES ONE Automation 2015 Configuration Tasks The library Configuration contains Tasks that relate to the configuration of a computer, such as applying

More information

OpManager MSP Edition

OpManager MSP Edition OpManager MSP Edition Product Overview (6.5) June 2007 Agenda MSP Edition Architecture And Features About OpManager MSP Demo (https://mspdemo.opmanager.com) MSP Edition Architecture And Features Scalable

More information

SapphireIMS 4.0 Asset Management Feature Specification

SapphireIMS 4.0 Asset Management Feature Specification SapphireIMS 4.0 Asset Management Feature Specification v1.4 All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission

More information

Installing and Configuring vcenter Support Assistant

Installing and Configuring vcenter Support Assistant Installing and Configuring vcenter Support Assistant vcenter Support Assistant 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

Advanced Diploma In Hardware, Networking & Server Configuration

Advanced Diploma In Hardware, Networking & Server Configuration Advanced Diploma In Hardware, Networking & Server Configuration Who should do this course? This course is meant for those persons who have a dream of getting job based on Computer Hardware, Networking

More information

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved.

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved. KASEYA CLOUD SOLUTION CATALOG 2016 Q1 UPDATED & EFFECTIVE AS OF: February 1, 2016 Kaseya Catalog - 1 - Overview of the Kaseya Cloud Subscription Solutions The Kaseya Cloud solutions are designed to meet

More information

TPAf KTl Pen source. System Monitoring. Zenoss Core 3.x Network and

TPAf KTl Pen source. System Monitoring. Zenoss Core 3.x Network and Zenoss Core 3.x Network and System Monitoring A step-by-step guide to configuring, using, and adapting this free Open Source network monitoring system Michael Badger TPAf KTl Pen source I I flli\ I I community

More information

WhatsUp Gold v16.3 Installation and Configuration Guide

WhatsUp Gold v16.3 Installation and Configuration Guide WhatsUp Gold v16.3 Installation and Configuration Guide Contents Installing and Configuring WhatsUp Gold using WhatsUp Setup Installation Overview... 1 Overview... 1 Security considerations... 2 Standard

More information

Sophos Enterprise Console Help. Product version: 5.1 Document date: June 2012

Sophos Enterprise Console Help. Product version: 5.1 Document date: June 2012 Sophos Enterprise Console Help Product version: 5.1 Document date: June 2012 Contents 1 About Enterprise Console...3 2 Guide to the Enterprise Console interface...4 3 Getting started with Sophos Enterprise

More information

Intelligent Power Protector User manual extension for Microsoft Virtual architectures: Hyper-V 6.0 Manager Hyper-V Server (R1&R2)

Intelligent Power Protector User manual extension for Microsoft Virtual architectures: Hyper-V 6.0 Manager Hyper-V Server (R1&R2) Intelligent Power Protector User manual extension for Microsoft Virtual architectures: Hyper-V 6.0 Manager Hyper-V Server (R1&R2) Hyper-V Manager Hyper-V Server R1, R2 Intelligent Power Protector Main

More information

Minder Network Performance Monitoring

Minder Network Performance Monitoring Minder Network Performance Monitoring Monitor everything about your Network performance Discover, visualize and monitor your complete IT Infrastructure in less than an hour. Mindarray s Minder is a powerful

More information

Windows Operating Systems. Basic Security

Windows Operating Systems. Basic Security Windows Operating Systems Basic Security Objectives Explain Windows Operating System (OS) common configurations Recognize OS related threats Apply major steps in securing the OS Windows Operating System

More information

Workflow Templates Library

Workflow Templates Library Workflow s Library Table of Contents Intro... 2 Active Directory... 3 Application... 5 Cisco... 7 Database... 8 Excel Automation... 9 Files and Folders... 10 FTP Tasks... 13 Incident Management... 14 Security

More information

Product Manual. MDM On Premise Installation Version 8.1. Last Updated: 06/07/15

Product Manual. MDM On Premise Installation Version 8.1. Last Updated: 06/07/15 Product Manual MDM On Premise Installation Version 8.1 Last Updated: 06/07/15 Parallels IP Holdings GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 632 0411 Fax: + 41 52 672 2010 www.parallels.com

More information

Freshservice Discovery Probe User Guide

Freshservice Discovery Probe User Guide Freshservice Discovery Probe User Guide 1. What is Freshservice Discovery Probe? 1.1 What details does Probe fetch? 1.2 How does Probe fetch the information? 2. What are the minimum system requirements

More information

Symantec Backup Exec 12.5 for Windows Servers. Quick Installation Guide

Symantec Backup Exec 12.5 for Windows Servers. Quick Installation Guide Symantec Backup Exec 12.5 for Windows Servers Quick Installation Guide 13897290 Installing Backup Exec This document includes the following topics: System requirements Before you install About the Backup

More information

A+ Guide to Managing and Maintaining Your PC. Installing and Using Windows XP Professional

A+ Guide to Managing and Maintaining Your PC. Installing and Using Windows XP Professional A+ Guide to Managing and Maintaining Your PC Fifth Edition Chapter 15 Installing and Using Windows XP Professional You Will Learn About the features and architecture of Windows XP How to install Windows

More information

Table Of Contents. - Microsoft Windows - WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL...10

Table Of Contents. - Microsoft Windows - WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS XP PROFESSIONAL...10 Table Of Contents - - WINDOWS SERVER 2003 MAINTAINING AND MANAGING ENVIRONMENT...1 WINDOWS SERVER 2003 IMPLEMENTING, MANAGING & MAINTAINING...6 WINDOWS XP - IMPLEMENTING & SUPPORTING MICROSOFT WINDOWS

More information

70-685: Enterprise Desktop Support Technician

70-685: Enterprise Desktop Support Technician 70-685: Enterprise Desktop Support Technician Course Introduction Course Introduction Chapter 01 - Identifying Cause and Resolving Desktop Application Issues Identifying Cause and Resolving Desktop Application

More information

Data Stored on a Windows Computer Connected to a Network

Data Stored on a Windows Computer Connected to a Network Attachment A Form to Describe Sensitive Data Security Plan For the Use of Sensitive Data from The National Longitudinal Study of Adolescent to Adult Health Data Stored on a Windows Computer Connected to

More information

SecuraLive ULTIMATE SECURITY

SecuraLive ULTIMATE SECURITY SecuraLive ULTIMATE SECURITY Home Edition for Windows USER GUIDE SecuraLive ULTIMATE SECURITY USER MANUAL Introduction: Welcome to SecuraLive Ultimate Security Home Edition. SecuraLive Ultimate Security

More information

MSD IT High Compliance system Fact sheet

MSD IT High Compliance system Fact sheet MSD IT High Compliance system Fact sheet The MSD IT High Compliance system is a service for Clinical Trials Units (CTUs) and Medical Division Departments or Units who need to securely access critical applications,

More information

Online Backup Client User Manual Mac OS

Online Backup Client User Manual Mac OS Online Backup Client User Manual Mac OS 1. Product Information Product: Online Backup Client for Mac OS X Version: 4.1.7 1.1 System Requirements Operating System Mac OS X Leopard (10.5.0 and higher) (PPC

More information

Online Backup Client User Manual Mac OS

Online Backup Client User Manual Mac OS Online Backup Client User Manual Mac OS 1. Product Information Product: Online Backup Client for Mac OS X Version: 4.1.7 1.1 System Requirements Operating System Mac OS X Leopard (10.5.0 and higher) (PPC

More information

HDA Integration Guide. Help Desk Authority 9.0

HDA Integration Guide. Help Desk Authority 9.0 HDA Integration Guide Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

Windows 7, Enterprise Desktop Support Technician

Windows 7, Enterprise Desktop Support Technician Windows 7, Enterprise Desktop Support Technician Course Number: 70-685 Certification Exam This course is preparation for the Microsoft Certified IT Professional (MCITP) Exam, Exam 70-685: Pro: Windows

More information

Installation and Deployment

Installation and Deployment Installation and Deployment Help Documentation This document was auto-created from web content and is subject to change at any time. Copyright (c) 2016 SmarterTools Inc. Installation and Deployment SmarterStats

More information

Dell UPS Local Node Manager USER'S GUIDE EXTENSION FOR MICROSOFT VIRTUAL ARCHITECTURES Dellups.com

Dell UPS Local Node Manager USER'S GUIDE EXTENSION FOR MICROSOFT VIRTUAL ARCHITECTURES Dellups.com CHAPTER: Introduction Microsoft virtual architecture: Hyper-V 6.0 Manager Hyper-V Server (R1 & R2) Hyper-V Manager Hyper-V Server R1, Dell UPS Local Node Manager R2 Main Operating System: 2008Enterprise

More information

Desktop Central Architecture

Desktop Central Architecture Desktop Central Architecture Overview ManageEngine Desktop Central is Web-Based windows desktop administration software that helps administrators to effectively manage the desktops from a central point.

More information

IceWarp to IceWarp Server Migration

IceWarp to IceWarp Server Migration IceWarp to IceWarp Server Migration Registered Trademarks iphone, ipad, Mac, OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft, Windows, Outlook and Windows Phone

More information

Upgrade to Webtrends Analytics 8.7: Best Practices

Upgrade to Webtrends Analytics 8.7: Best Practices Technical Best Practices 8.7 Software Upgrade Upgrade to Webtrends Analytics 8.7: Best Practices Version 3 Webtrends Analytics is a powerful application that must be installed on a dedicated computer.

More information

User Guide. Version R91. English

User Guide. Version R91. English AuthAnvil User Guide Version R91 English August 25, 2015 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept EULATOS as updated from

More information

COMMANDS 1 Overview... 1 Default Commands... 2 Creating a Script from a Command... 10 Document Revision History... 10

COMMANDS 1 Overview... 1 Default Commands... 2 Creating a Script from a Command... 10 Document Revision History... 10 LabTech Commands COMMANDS 1 Overview... 1 Default Commands... 2 Creating a Script from a Command... 10 Document Revision History... 10 Overview Commands in the LabTech Control Center send specific instructions

More information

1-bay NAS User Guide

1-bay NAS User Guide 1-bay NAS User Guide INDEX Index... 1 Log in... 2 Basic - Quick Setup... 3 Wizard... 3 Add User... 6 Add Group... 7 Add Share... 9 Control Panel... 11 Control Panel - User and groups... 12 Group Management...

More information

Desktop Surveillance Help

Desktop Surveillance Help Desktop Surveillance Help Table of Contents About... 9 What s New... 10 System Requirements... 11 Updating from Desktop Surveillance 2.6 to Desktop Surveillance 3.2... 13 Program Structure... 14 Getting

More information

NETWRIX IDENTITY MANAGEMENT SUITE

NETWRIX IDENTITY MANAGEMENT SUITE NETWRIX IDENTITY MANAGEMENT SUITE FEATURES AND REQUIREMENTS Product Version: 3.3 February 2013. Legal Notice The information in this publication is furnished for information use only, and does not constitute

More information

A FAULT MANAGEMENT WHITEPAPER

A FAULT MANAGEMENT WHITEPAPER ManageEngine OpManager A FAULT MANAGEMENT WHITEPAPER Fault Management Perception The common perception of fault management is identifying all the events. This, however, is not true. There is more to it

More information

SECURITY BEST PRACTICES FOR CISCO PERSONAL ASSISTANT (1.4X)

SECURITY BEST PRACTICES FOR CISCO PERSONAL ASSISTANT (1.4X) WHITE PAPER SECURITY BEST PRACTICES FOR CISCO PERSONAL ASSISTANT (1.4X) INTRODUCTION This document covers the recommended best practices for hardening a Cisco Personal Assistant 1.4(x) server. The term

More information

EventSentry Overview. Part I About This Guide 1. Part II Overview 2. Part III Installation & Deployment 4. Part IV Monitoring Architecture 13

EventSentry Overview. Part I About This Guide 1. Part II Overview 2. Part III Installation & Deployment 4. Part IV Monitoring Architecture 13 Contents I Part I About This Guide 1 Part II Overview 2 Part III Installation & Deployment 4 1 Installation... with Setup 5 2 Management... Console 6 3 Configuration... 7 4 Remote... Update 10 Part IV

More information

Backup & Disaster Recovery Appliance User Guide

Backup & Disaster Recovery Appliance User Guide Built on the Intel Hybrid Cloud Platform Backup & Disaster Recovery Appliance User Guide Order Number: G68664-001 Rev 1.0 June 22, 2012 Contents Registering the BDR Appliance... 4 Step 1: Register the

More information

Understanding the Pros and Cons of Combination Networks 7. Acknowledgments Introduction. Establishing the Numbers of Clients and Servers 4

Understanding the Pros and Cons of Combination Networks 7. Acknowledgments Introduction. Establishing the Numbers of Clients and Servers 4 Mac OS X System Administration GUY HART-DAVIS Mc Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Acknowledgments Introduction,

More information

DISK DRIVE MAINTENANCE. 1. Disk Cleanup

DISK DRIVE MAINTENANCE. 1. Disk Cleanup DISK DRIVE MAINTENANCE To keep a PC running smoothly, regular maintenance is critical. Many users shy away from maintenance tasks, thinking it is a long, drawn out manual affair, but the Disk Cleanup Utility

More information

SolarWinds Network Performance Monitor powerful network fault & availabilty management

SolarWinds Network Performance Monitor powerful network fault & availabilty management SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) is powerful and affordable network monitoring

More information

HP OO 10.X - SiteScope Monitoring Templates

HP OO 10.X - SiteScope Monitoring Templates HP OO Community Guides HP OO 10.X - SiteScope Monitoring Templates As with any application continuous automated monitoring is key. Monitoring is important in order to quickly identify potential issues,

More information

System Security Policy Management: Advanced Audit Tasks

System Security Policy Management: Advanced Audit Tasks System Security Policy Management: Advanced Audit Tasks White Paper October 6, 2005 2005 Altiris Inc. All rights reserved. ABOUT ALTIRIS Altiris, Inc. is a pioneer of IT lifecycle management software that

More information

Novell ZENworks Asset Management

Novell ZENworks Asset Management Novell ZENworks Asset Management Administrative Best Practices and Troubleshooting www.novell.com APRIL 19, 2005 2 GETTING THE MOST OUT OF NOVELL ZENWORKS ASSET MANAGEMENT The award-winning asset tracking

More information

A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5e. Chapter 3 Installing Windows

A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5e. Chapter 3 Installing Windows : Managing, Maintaining, and Troubleshooting, 5e Chapter 3 Installing Windows Objectives How to plan a Windows installation How to install Windows Vista How to install Windows XP How to install Windows

More information

Online Backup Client User Manual

Online Backup Client User Manual For Mac OS X Software version 4.1.7 Version 2.2 Disclaimer This document is compiled with the greatest possible care. However, errors might have been introduced caused by human mistakes or by other means.

More information

NetWrix USB Blocker. Version 3.6 Administrator Guide

NetWrix USB Blocker. Version 3.6 Administrator Guide NetWrix USB Blocker Version 3.6 Administrator Guide Table of Contents 1. Introduction...3 1.1. What is NetWrix USB Blocker?...3 1.2. Product Architecture...3 2. Licensing...4 3. Operation Guide...5 3.1.

More information

User Guide Win7Zilla

User Guide Win7Zilla User Guide Win7Zilla Table of contents Section 1: Installation... 3 1.1 System Requirements... 3 1.2 Software Installation... 3 1.3 Uninstalling Win7Zilla software... 3 Section 2: Navigation... 4 2.1 Main

More information

Data Sheets RMS infinity

Data Sheets RMS infinity Data Sheets RMS infinity Introduction RayManageSoft infinity provides a complete set of products for software and operating system (OS) deployment, vulnerability analysis and patch management for Microsoft

More information

Kaseya Server Instal ation User Guide June 6, 2008

Kaseya Server Instal ation User Guide June 6, 2008 Kaseya Server Installation User Guide June 6, 2008 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's

More information

Service Level Agreement (SLA)

Service Level Agreement (SLA) Header text here Service Level Agreement (SLA) Backup Pro Service 1 Introduction This Service Level Agreement ( SLA ) forms an integral part of the Agreement between Arcplace and Customer. This SLA describes

More information

USER GUIDE. Snow Active Directory Discovery Version 1.0 Release date 2014-04-29 Document date 2015-02-09

USER GUIDE. Snow Active Directory Discovery Version 1.0 Release date 2014-04-29 Document date 2015-02-09 USER GUIDE Product Snow Active Directory Discovery Version 1.0 Release date 2014-04-29 Document date 2015-02-09 CONTENT ABOUT THIS DOCUMENT... 3 SNOW ACTIVE DIRECTORY DISCOVERY... 3 PREREQUISITES... 4

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

Remote Drive PC Client software User Guide

Remote Drive PC Client software User Guide Remote Drive PC Client software User Guide -Page 1 of 27- PRIVACY, SECURITY AND PROPRIETARY RIGHTS NOTICE: The Remote Drive PC Client software is third party software that you can use to upload your files

More information

WhatsUp Gold v16.2 Installation and Configuration Guide

WhatsUp Gold v16.2 Installation and Configuration Guide WhatsUp Gold v16.2 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

Kaseya IT Automation Framework

Kaseya IT Automation Framework Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation

More information

NetWrix Server Configuration Monitor

NetWrix Server Configuration Monitor NetWrix Server Configuration Monitor Version 2.2 Quick Start Guide Contents NetWrix Server Configuration Monitor Quick Start Guide 1. INTRODUCTION... 3 1.1 KEY FEATURES... 3 1.2 LICENSING... 4 1.3 HOW

More information

Seagate NAS OS 4 Reviewers Guide: NAS / NAS Pro / Business Storage Rackmounts

Seagate NAS OS 4 Reviewers Guide: NAS / NAS Pro / Business Storage Rackmounts Seagate NAS OS 4 Reviewers Guide: NAS / NAS Pro / Business Storage Rackmounts Seagate NAS OS 4 Reviewers Guide 2 Purpose of this guide Experience the most common use cases for the product, learn about

More information

Agency Pre Migration Tasks

Agency Pre Migration Tasks Agency Pre Migration Tasks This document is to be provided to the agency and will be reviewed during the Migration Technical Kickoff meeting between the ICS Technical Team and the agency. Network: Required

More information

Remote Application Server Version 14. Last updated: 25-02-15

Remote Application Server Version 14. Last updated: 25-02-15 Remote Application Server Version 14 Last updated: 25-02-15 Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise

More information

Bell Business Backup Getting Started Guide. You do the work. We ll back it up. Automatically.

Bell Business Backup Getting Started Guide. You do the work. We ll back it up. Automatically. Bell Business Backup Getting Started Guide You do the work. We ll back it up. Automatically. Getting Started Guide Introduction...2 Minimum System Requirements...3 STEP 1: Downloading the software...4

More information

BillQuick Agent 2010 Getting Started Guide

BillQuick Agent 2010 Getting Started Guide Time Billing and Project Management Software Built With Your Industry Knowledge BillQuick Agent 2010 Getting Started Guide BQE Software, Inc. 2601 Airport Drive Suite 380 Torrance CA 90505 Support: (310)

More information

ICT Professional Optional Programmes

ICT Professional Optional Programmes ICT Professional Optional Programmes Skills Team are a Microsoft Academy with new training rooms and IT labs in our purpose built training centre in Ealing, West London. We offer a range of year-long qualifications

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

Mobile Device Management Version 8. Last updated: 17-10-14

Mobile Device Management Version 8. Last updated: 17-10-14 Mobile Device Management Version 8 Last updated: 17-10-14 Copyright 2013, 2X Ltd. http://www.2x.com E mail: info@2x.com Information in this document is subject to change without notice. Companies names

More information

RDM+ Desktop for Windows Getting Started Guide

RDM+ Desktop for Windows Getting Started Guide RDM+ Remote Desktop for Mobiles RDM+ Desktop for Windows Getting Started Guide Introduction... 3 1. Installing RDM+ Desktop on a computer... 3 2. Preparing for remote connection... 4 3. RDM+ Desktop window...

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

ViaMonstra Configuration Manager 2012 Project plan and success criteria s

ViaMonstra Configuration Manager 2012 Project plan and success criteria s ViaMonstra Configuration Manager 2012 Project plan and success s Authors: Kent Agerlund Create date: 09/06-2012 Change date: Document version no.: 1.0 Page 1 of 16 Document information History Date Author

More information

Symantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide

Symantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide Symantec Backup Exec TM 11d for Windows Servers Quick Installation Guide September 2006 Symantec Legal Notice Copyright 2006 Symantec Corporation. All rights reserved. Symantec, Backup Exec, and the Symantec

More information

Product Data Sheet. www.intellectme.com www.it-corner.net

Product Data Sheet. www.intellectme.com www.it-corner.net www.intellectme.com www.it-corner.net help desk logos are registered trademarks of Automate your help desk and asset management and improve your business efficiency - Reduce expenditure on HW and SW by

More information

Metalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015

Metalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015 Metalogix SharePoint Backup Publication Date: August 24, 2015 All Rights Reserved. This software is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this

More information

Windows 7, Enterprise Desktop Support Technician

Windows 7, Enterprise Desktop Support Technician Course 50331D: Windows 7, Enterprise Desktop Support Technician Page 1 of 11 Windows 7, Enterprise Desktop Support Technician Course 50331D: 4 days; Instructor-Led Introduction This four-day instructor-ledcourse

More information

NETWORKING AND REMOTE DIAGNOSTICS

NETWORKING AND REMOTE DIAGNOSTICS 1 50097-715 REV A 2011, Minntech Corporation All rights reserved. This publication is protected by copyright. Copying, disclosure to others, or the use of this publication is prohibited without the express

More information

Setup guide. TELUS AD Sync

Setup guide. TELUS AD Sync Setup guide TELUS AD Sync June 2013 TELUS AD Sync User Guide. The AD Sync Tool must be downloaded onto your organization s Domain Controller. Please call TELUS at 1 877 846 4456 to have this feature provisioned

More information

GigaSpaces XAP.NET 10.1.1 Administration Training ADMINISTRATION, MONITORING AND TROUBLESHOOTING GIGASPACES XAP.NET DISTRIBUTED SYSTEMS

GigaSpaces XAP.NET 10.1.1 Administration Training ADMINISTRATION, MONITORING AND TROUBLESHOOTING GIGASPACES XAP.NET DISTRIBUTED SYSTEMS GigaSpaces XAP.NET 10.1.1 Administration Training ADMINISTRATION, MONITORING AND TROUBLESHOOTING GIGASPACES XAP.NET DISTRIBUTED SYSTEMS Learn about GigaSpaces XAP internal protocols, its configuration,

More information

Managed Security Services SLA Document. Response and Resolution Times

Managed Security Services SLA Document. Response and Resolution Times Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response

More information

(i.e., the user name and password) and any functions, routines, or methods that will be used to access the credentials.

(i.e., the user name and password) and any functions, routines, or methods that will be used to access the credentials. 1. Credential Policy General In order to maintain the security of MOD Mission Critical internal databases, access by software programs must be granted only after authentication with credentials. The credentials

More information

SolarWinds Network Performance Monitor

SolarWinds Network Performance Monitor SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) makes it easy to quickly detect, diagnose,

More information

Windows 7, Enterprise Desktop Support Technician Course 50331: 5 days; Instructor-led

Windows 7, Enterprise Desktop Support Technician Course 50331: 5 days; Instructor-led Lincoln Land Community College Capital City Training Center 130 West Mason Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc Windows 7, Enterprise Desktop Support Technician Course 50331: 5 days; Instructor-led

More information

Pcounter Web Report 3.x Installation Guide - v2014-11-30. Pcounter Web Report Installation Guide Version 3.4

Pcounter Web Report 3.x Installation Guide - v2014-11-30. Pcounter Web Report Installation Guide Version 3.4 Pcounter Web Report 3.x Installation Guide - v2014-11-30 Pcounter Web Report Installation Guide Version 3.4 Table of Contents Table of Contents... 2 Installation Overview... 3 Installation Prerequisites

More information

Controlling and Managing Security with Performance Tools

Controlling and Managing Security with Performance Tools Security Management Tactics for the Network Administrator The Essentials Series Controlling and Managing Security with Performance Tools sponsored by Co ntrolling and Managing Security with Performance

More information

Lesson Plans Microsoft s Managing and Maintaining a Microsoft Windows Server 2003 Environment

Lesson Plans Microsoft s Managing and Maintaining a Microsoft Windows Server 2003 Environment Lesson Plans Microsoft s Managing and Maintaining a Microsoft Windows Server 2003 Environment (Exam 70-290) Table of Contents Table of Contents... 1 Course Overview... 2 Section 0-1: Introduction... 4

More information

Apple Client Management with JAMF. Andrew D Huston Client Infrastructure Group Informa8on Services Kent State University

Apple Client Management with JAMF. Andrew D Huston Client Infrastructure Group Informa8on Services Kent State University Apple Client Management with JAMF Andrew D Huston Client Infrastructure Group Informa8on Services Kent State University Intro Intro 2011 Kent State University President s Excellence in Action Award Winner

More information

Presents: INTERMEDIATE COMPUTER BASICS. By Angie Harris Adapted from the Texas State Library s TEAL for All Texans Student Resources Manual

Presents: INTERMEDIATE COMPUTER BASICS. By Angie Harris Adapted from the Texas State Library s TEAL for All Texans Student Resources Manual Presents: INTERMEDIATE COMPUTER BASICS By Angie Harris Adapted from the Texas State Library s TEAL for All Texans Student Resources Manual Intermediate Computer Basics Topics Windows Explorer Getting to

More information

NMS300 Network Management System

NMS300 Network Management System NMS300 Network Management System User Manual June 2013 202-11289-01 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. After installing your device, locate

More information

User Guide - English. ServerView Suite. DeskView and ServerView Integration Pack for Microsoft SCCM

User Guide - English. ServerView Suite. DeskView and ServerView Integration Pack for Microsoft SCCM User Guide - English ServerView Suite DeskView and ServerView Integration Pack for Microsoft SCCM Edition June 2010 Comments Suggestions Corrections The User Documentation Department would like to know

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

Enterprise Remote Control 5.6 Manual

Enterprise Remote Control 5.6 Manual Enterprise Remote Control 5.6 Manual Solutions for Network Administrators Copyright 2015, IntelliAdmin, LLC Revision 3/26/2015 http://www.intelliadmin.com Page 1 Table of Contents What is Enterprise Remote

More information

What is PC Matic?...4. System Requirements...4. Launching PC Matic.5. How to Purchase a PC Matic Subscription..6. Additional Installations.

What is PC Matic?...4. System Requirements...4. Launching PC Matic.5. How to Purchase a PC Matic Subscription..6. Additional Installations. USER Manual Table of Contents Getting Started What is PC Matic?...4 System Requirements....4 Launching PC Matic.5 How to Purchase a PC Matic Subscription..6 Additional Installations. 6 Registration...6

More information

TANDBERG MANAGEMENT SUITE 10.0

TANDBERG MANAGEMENT SUITE 10.0 TANDBERG MANAGEMENT SUITE 10.0 Installation Manual Getting Started D12786 Rev.16 This document is not to be reproduced in whole or in part without permission in writing from: Contents INTRODUCTION 3 REQUIREMENTS

More information

Setting up FileMaker 10 Server

Setting up FileMaker 10 Server Setting up FileMaker 10 Server Note : If your current live Database folder is located in the default database folder ( C:\Program Files\FileMaker\FileMaker Server\Data\Databases ), move\copy this folder

More information

EZblue BusinessServer The All - In - One Server For Your Home And Business

EZblue BusinessServer The All - In - One Server For Your Home And Business EZblue BusinessServer The All - In - One Server For Your Home And Business Quick Start Guide Version 3.11 1 2 3 EZblue Server Overview EZblue Server Installation EZblue Server Configuration 4 EZblue Magellan

More information