Session 2: The Business Value of Software License Optimization and ITSM Integration. David Reis, Senior Software Consultant BMC Software

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1 Session 2: The Business Value of Software License Optimization and ITSM Integration David Reis, Senior Software Consultant BMC Software

2 Transforming the Digital Enterprise Benefits of Software License Optimization and ITSM Integration David Reis Sr. Software Consultant, bmc

3 OUR LIVES ARE CHANGING

4

5 WE LIVE IN A DIGITAL ECONOMY

6 MULTI-SPEED I.T. Industrialized + Innovative BMC Smart IT + BMC MyIT

7

8 People think we got big by putting big stores in small towns. Really, we got big by replacing inventory with information. --Sam Walton, Founder of Walmart You replace expensive software licenses with information

9 Supply Chain Management Database App Server Web Server Network User

10 Efficient Software Investment is Key What do we own? How much do we own? Are we using it? BMC Atrium Discovery How do we use it? Why do we own it? Do we really need it?

11 From this

12 to this Exchange ebiz Web Quality Meaningful Actionable

13 BMC Atrium Discovery and Dependency Mapping Capabilities Discover Analyze Visualize Integrate CMDB Agent-less Virtual appliance Rich discovery breadth & depth Sophisticated reasoning engine Iterative discovery Collaborative application mapping OOTB dashboards & reports Powerful analytical tools Dependency visualizations Continuous Atrium CMDB synchronization Open Web API Import & export to relational databases & CSV files

14 Atrium Discovery Demo

15 Complete Solution for IT Service Management and Software License Optimization Incident Problem Change Request Other Data Sources: Microsoft SCCM Active Directory, HR Procurement, ERP Others BMC ADDM Normalized SW Titles Atrium CMDB FlexNet Manager Suite Asset Properties Ownership, Role, Status Automated: Software Identification and Normalization PO Processing and License Reconciliation License Optimization

16 Integration Benefits: 1+1 = 3 ADDM Integration (Flexera Software Inventory Adapter) Out of the box integration w/ BMC ADDM to collect inventory Flexera Software Provided Patterns extend ADDM capabilities Software inventory data from BMC ADDM is used to help produce an accurate list of software titles per device ADDM Inventory Recognition Process Application Recognition Library Reports Normalized List of Installed Applications Asset Reports

17 Integration Benefits: 1+1 = 3 Benefits of CMDB Integration Software License Optimization Solution CMDB Normalized list of software titles supports improved ITSM outcomes Examples: 1. Problem Resolution - A particular commercial product version is causing issues and needs to be patched. Where is it installed, and who is affected? 2. Change Planning - We are moving a fixed datacenter to the Cloud. What licensed software is installed which we need to consider?

18 Integration Benefits: 1+1 = 3 Benefits of CMDB Integration CMDB Software License Optimization Solution Hardware Asset Status, Asset Role, Asset Ownership, etc. supports license optimization Examples: 1. Asset Status: Retired hardware assets reclaim licenses 2. Ownership: Calculate license position for enterprise groups 3. Role: Backup / Failover Server Apply DR/Failover rights to reduce license consumption

19 Integration Benefits: 1+1 = 3 Benefits of Enterprise App Store Integration ITSM Workflows App Store & Software License Optimization Solution Enterprise App Store integration with License Optimization and ITSM solutions supports improved ITSM functions Example: Software Request Management: Check for available license and reserve it if available; ensure license compliance BEFORE deploying software

20 IT Process Area Software License Optimization and Application Management Service Request Mgmt Incident/ Problem Management Change Management / CMDB IT Security Enterprise Architecture Automates license availability checks Improves user satisfaction and SLA performance for SW requests Reduces nonstandard software installs to reduce incidents Provides normalized software products to help resolve problems Provides accurate, normalized data to CMDB to enhance change planning Provides ability to simulate changes to the IT environment to assess financial impact Improves enduser accountability through enforceable software policies Provides Blacklist/ Whitelist functionality for software Supports creation of application profiles and approvals required for nonstandard software Provides ability to analyze SW usage data

21 copyright 2014 BMC Software, Inc.

Copyright 11/1/2010 BMC Software, Inc 1

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