BMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization

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1 BMC Service Assurance Proactive Availability and Performance Management Capacity Optimization

2 BSM enables cross-it workflow Proactive Operations Initiatives Incident Management Proactive Operations REQUEST & SUPPORT Cloud Computing Change & Release Management Data Center Consolidation Overall Process Flow Proactive identification and isolation of events PLAN & GOVERN INTEGRATE & ORCHESTRATE CMDB / CMS PROVISION & CONFIGURE Server Automation Automated incident creation and notification Event & Impact Management MONITOR & OPERATE Automated remediation Performance & Availability Management Copyright 9/23/2011 BMC Software, Inc 2

3 Detect Data Collection Agent does the work - Autonomous Local Control Local Storage Local Execution Agent KMs KM Instructs Agent - Automated Discovery - Parameters - Thresholds - Recover Actions - Menu Commands History Config KMs Events Consoles - View - Configure - Administrative Actions Copyright 9/23/2011 BMC Software, Inc 3

4 BPPM What is provided - Baselines, PCA, Event Management, and Service Impact Management Pain addressed - Too many events - Difficult and inefficient problem isolation Value - Improve Availability and Service Quality - Reduce IT Cost Analytics Detect Diagnose Prioritize Resolve AUTOMATED Compliance Copyright 9/23/2011 BMC Software, Inc 4

5 Diagnose Analytics (Dynamic Thresholds)!! Predictive Warning Lead Time Static Threshold 7 am 9 am 11 am Copyright 9/23/2011 BMC Software, Inc 5

6 Diagnose Event Management What is provided - Central Repository/View for all Events - Event processing (correlation, suppression, blackout) Pain addressed - No centralized view into disparate events - Difficult and inefficient problem isolation Value - Value is increased with integration into Impact Management Event and Impact Management Detect Diagnose Prioritize Resolve AUTOMATED Compliance Copyright 9/23/2011 BMC Software, Inc 6

7 Diagnose - Event Management Integrate and Process Monitoring NT & Unix Log files Other Event Managers 3 rd Party Management Agents 3 rd Party Element Managers SNMP Copyright 9/23/2011 BMC Software, Inc 7

8 Detect Intelligent Unified Coverage Comprehensive Management End to End Front-End Visibility Back-End Visibility From the end-user perspective Copyright 9/23/2011 BMC Software, Inc 8

9 Prioritize Impact Management What is provided - Business/IT Services to IT Components - Leverages the CMDB - Links Assurance and Support Pain Addressed - Lack of prioritization - Lack of understanding business relevance Value - Improve Availability and Service Quality - Reduce IT Cost Event and Impact Management Detect Diagnose Prioritize Resolve AUTOMATED Compliance Copyright 9/23/2011 BMC Software, Inc 9

10 Prioritize Impact Management Copyright 9/23/2011 BMC Software, Inc 10

11 Prioritize Probable Cause Analysis What is provided - Probable cause analyses Pain addressed - Too much noise - Lack of focus on key cause Value - Improve Availability - Improve Service Quality - Reduce IT Cost Probable Cause Analysis Detect Diagnose Prioritize Resolve AUTOMATED Compliance Copyright 9/23/2011 BMC Software, Inc 11

12 Prioritize Probable Cause Analysis Probable Cause Identification Pinpoint Using All Levels of Correlation SLO Data Performance Data 3 rd Party Events Change Control Entries Filter 1: Dynamic Baselines Filter 2: Proximity Filter Filter 3: Isolation Filter Filter 4: Scoring & Categorization Actionable Probable Cause Patented Technology 12 Copyright 9/23/2011 BMC Software, Inc 12

13 Prioritize - Probable Cause Analysis Filters Shown In Technology 1. Baseline Event 2. Time Filter 3. Isolation (Relationships) Copyright 9/23/2011 BMC Software, Inc 13

14 Resolve Atrium Orchestrator What is provided - Leverage Information from Detect, Diagnose, and Prioritize and feed to AO Pain Addressed - Inconsistent resolution Value - Improve Availability - Reduce IT Cost - Improve Service Deployment Atrium Orchestrator Detect Diagnose Prioritize Resolve AUTOMATED Compliance Copyright 9/23/2011 BMC Software, Inc 14

15 Compliance Intelligent Ticketing What is provided - OOB integration into Incident Management Pain Addressed - Inconsistent resolution Value - Improve Availability - Reduce IT Cost - Improve Service Deployment Detect Diagnose Prioritize Resolve AUTOMATED Compliance Copyright 9/23/2011 BMC Software, Inc 15

16 Compliance & Transparency Service Managers IT Operations Service Desk BMC Impact Integration for Remedy AR System BMC Impact Manager Events Tickets Help Desk Server Event Sources Status Synchronization Copyright 9/23/2011 BMC Software, Inc 16

17 Bringing Data Together BPPM Analytics, Event Management, Service Impact Management Events Ready Today Agent KMs PATROL Agents Low level metric collection TM ART Synthetic Transactions Coradiant Real-time Transactions Copyright 9/23/2011 BMC Software, Inc 17

18 BMC Capacity Optimization

19 BMC Capacity Optimization What is provided - Data modeling - Predictive analysis for future planning Use Case - Customers need the ability to predict saturation points and business support - Physical to Virtual Consolidation - ESI Prescriptions related to OS metrics Pain Addressed - Over-Capacity - Under Capacity - Meeting Business Needs Value - Increase Business Agility - Reduce IT Resource Expenditures - Improve Service Deployment and Quality - Enable Virtualization & Cloud Monitor Key Performance Metrics Historical Trending and Usage Reporting Forecasting and Modelling Business and Service Capacity Planning Automated Provisioning Copyright 9/23/2011 BMC Software, Inc 19

20 BMC Capacity Management: Overview Capacity Manager Cloud Architect IT Financial Manager Service Manager Operation Manager Capacity Management Virtualization / Cloud Management Accounting & Chargeback IT Resource Planning IT Reporting Analytical, Modeling and Reporting Engines BMC Capacity Management Capacity Database (CDB) Infrastructure metrics Service/Business metrics Configuration & Assets Operational & Process Events Financial metrics Facility metrics Physical/Virtual Systems/ Mainframe Physical/Virtual systems Databases & Middleware Applications Data Networks Storage Data Center Facilities Copyright 9/23/2011 BMC Software, Inc 21

21 Consumption Use Cases for Capacity Management BMC Capacity Management Performance & Workload Analyses Time Forecasting Analyses Extrapolation Analyses Performance and Capacity Planning analyses Out of the box And Customized Views Web Console Web Dashboards Capacity Manager Storage Admin Database Admin CDB What-if Scenario Analyses Workflows and tasks Service Manager Virtualization, Consolidation Optimal Allocation Accounting & Chargeback Analyses Scheduled, on-demand and by-exception Reports Reports, IT Financial Manager IT Operations Manager Copyright 9/23/2011 BMC Software, Inc 22

22 Summary Proactive Operations Detect Diagnose Prioritize Resolve AUTOMATED Compliance BMC Capacity Optimization Monitor Key Performance Metrics Historical Trending and Usage Reporting Forecasting and Modelling Business and Service Capacity Planning Automated Provisioning Copyright 9/23/2011 BMC Software, Inc 23

23 Copyright 9/23/2011 BMC Software, Inc 24

Copyright 11/1/2010 BMC Software, Inc 1

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