Monitoring, Managing and Supporting Enterprise Clouds with Oracle Enterprise Manager 12c Jan van Tiggelen, Senior Sales Consultant Oracle

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1 Monitoring, Managing and Supporting Enterprise Clouds with Oracle Enterprise Manager 12c Jan van Tiggelen, Senior Sales Consultant Oracle

2 Complete Cloud Lifecycle Management Optimize Plan Meter & Charge Manage Applications and Business Services Platform as a Service DBaaS MWaaS Infrastructure as a Service Setup Build Monitor Deploy Test

3 Complete Cloud Lifecycle Management Meter resource utilization and cloud usage Optionally chargeback to application owners, end-users, and/or business departments Optimize cloud performance, capacity, QOS, agility, geography, people, costs Meter & Charge Optimize Plan Applications and Business Services Setup Identify all IT assets Decide apps, cost models, policies, roles Consolidation planning (P2V, P2E, DB, App..) Setup infrastructure Setup shared services (IaaS, DBaaS, PaaS, Apps) Self-Service resource management Cloud resource and request monitoring Application to Disk stack management Centralized incident and configuration management End-user, business-level, application monitoring Manage Monitor Platform as a Service DBaaS MWaaS Infrastructure as a Service Deploy Test Build Assemble using shared components Test applications Deploy apps through self service GUI/API

4 Complete Lifecycle Management Monitor and Manage the Cloud Meter resource utilization and cloud usage Optionally chargeback to application owners, end-users, and/or business departments Optimize cloud performance, capacity, QOS, agility, geography, people, costs Self-Service resource management Cloud resource and request monitoring Application to Disk stack management Centralized incident and configuration management End-user, business-level, application monitoring Meter & Charge Manage Optimize Monitor Plan Applications and Business Services Platform as a Service DBaaS MWaaS Infrastructure as a Service Deploy Setup Test Identify all IT assets Decide apps, cost models, policies, roles Consolidation planning (P2V, P2E, DB, App..) Setup infrastructure Setup shared services (IaaS, DBaaS, PaaS, Apps) Build Assemble using shared components Test applications Deploy apps through self service GUI/API

5 Role-based Monitoring & Management for Cloud SSA User Monitor own requests Monitor own apps, VMs, databases Monitor quota, chargeback, etc Startup/shutdown own apps, VMs, databases Scale out/back using Policies Cloud Admin Monitor Cloud requests Monitor the health of the overall Cloud service Manage the Application to-disk stack (Monitor, Patch, Track Compliance ) Application Admin Monitor Application SLAs Monitor Business Transactions and metrics Monitor end user experience

6 Role-based Monitoring & Management for Cloud SSA User Monitor own requests Monitor own apps, VMs, databases Monitor quota, chargeback, etc Startup/shutdown own apps, VMs, databases Scale out/back using Policies Cloud Admin Monitor Cloud requests Monitor the health of the overall Cloud service Manage the Application to-disk stack (Monitor, Patch, Track Compliance ) Application Admin Monitor Application SLAs Monitor Business Transactions and metrics Monitor end user experience

7 Self-service Resource Management Empower Users through Transparency and Self-Service Control Basic monitoring of provisioned resources-vm hosts, databases Limited administrative privilege for change compliance and security Shutdown, Startup, backup, restore Dynamically scale-out and scale back based on performance and schedule driven policies

8 Policy Based Resource Management Dynamically allocate resources based on pre-defined policies Out-of-box policy authoring capability combining metric thresholds with actions Schedule based Invoke actions based on schedules. Example: Quiesce VMs on weekends Performance based Scale out and scale back actions to support Capacity On Demand Shared Service Dept App 2 Performance Policy violation Weblogic Cluster Coherence Grid Oracle RAC WebLogic Cloud Zone Oracle Database Cloud Zone Oracle Enterprise Manager Capacity fulfillment on demand

9 Policy Authoring Easy to use policy authoring user interface Allows users to create their own workload management policy AND/OR driven conditions on various metrics Policies can be based on metrics from any layer of the application stack Rich library of out-of-box policies Assembly designers can define affinity and anti-affinity policies 9

10 Role-based Monitoring & Management for Cloud SSA User Monitor own requests Monitor own apps, VMs, databases Monitor quota, chargeback, etc Startup/shutdown own apps, VMs, databases Scale out/back using Policies Cloud Admin Monitor Cloud requests Monitor the health of the overall Cloud service Manage the Application to-disk stack (Monitor, Patch, Track Compliance ) Application Admin Monitor Application SLAs Monitor Business Transactions and metrics Monitor end user experience

11 Cloud Resource and Request Monitoring Single Pane of Glass for Cloud Administrators Manage Cloud Zones and underlying resources Server Pools, VMs, databases, Middleware) Track resource flux, tenants, policy violations, etc Drill down into individual resources for deeper monitoring Monitor requests and failure rates and identify potential bottlenecks to remediate

12 Application-to-Disk Cloud Stack Management Hardware, Software and Management Engineered Together Engineered to work together Tested together Certified together Packaged together Deployed together Upgraded together Supported together Managed together with EM 12c

13 Fusion Applications Management Deep, Integrated, Business-Driven Business user experience monitoring End-to-end transaction monitoring and diagnostics Application monitoring, alerting, and reporting Business-IT metrics correlation Native technical and functional configuration management Application scale-out automation

14 Middleware Management New Automation to Lower TCO Routing Topology Viewer Multi-tier view. Performance data overlay. Multi-domain Log Viewer Search & correlate messages across log files Middleware Diagnostics Advisor Automatic problem identification and resolution advice Problem Flow Analysis Automatic correlation of key performance metrics Provisioning Automation Domain scale up / out. App deploy / undeploy

15 Database Management Extending Database Self-Management Leadership Real Time ADDM Real-time analysis of hang or slow database systems (single instance or RAC) Compare Period ADDM Detect causes, measure effects, then correlates performance across two snapshot periods, e.g: Correlates configuration changes to a regressed SQL ASH Analytics Analyze performance across many dimensions Different visualizations: Stacked chart or Tree Map Actionable recommendations from all the above Mass automation for minimum downtime (out-of-place) patching and major upgrades

16 Proactive Support My Oracle Support Integration Proactive Patch Advisory Certification Checks Cross-tier version compatibility checks End-of-life advisory Upgrade Planning and Automation Proactive analysis if existing one-off patches are included Hardware Telemetry and Phone Home Knowledge Management Knowledge Management Performance Management My Oracle Support Problem/SR Management Problem/SR Management Problem Diagnosis Configuration Management Configuration Management Provisioning & Patching Hardware Databases Middleware Applications

17 Automatic Monitoring Configuration Automatically Monitor Cloud Targets using Administration Groups Administration Group define dynamic criteria to group together cloud targets and auto-assign monitoring settings Administration Groups can be created based on any of the target properties Lifecycle Status, Line of Business, Department, Location, etc. Possible to define multi-level hierarchy to indicate relationship and inheritance Associate monitoring templates collection with each administration group Template Collections contains monitoring template for various target types

18 Centralized Incident and Problem Management Centralized incident management for the Cloud Support for incident lifecycle operations Accelerated resolution with My Oracle Support integration Integrated with Helpdesk Systems

19 Demo

20 Centralized Configuration Management Configuration Management tailored for Cloud environments Virtual Server sprawl Dynamic topology changes (owing to elasticity) Rapid changes Challenges Drifts from pre-defined Service templates Cloud compliance Features Inventory tracking, ongoing discovery Topology mapping, dependency tracking Configuration Baselines, Drift Tracking Real-time change detection and auditing Compliance Frameworks, standards and Rules

21 Monitoring the Cloud Topology Dependency and Impact Analysis Visualize component relationships and dependencies Manage at system level, rather than component level Key Use Cases: Dependency Analysis Impact Analysis Relationship based Search, e.g: Show all databases running on Exadata and connected to Weblogic servers Customize view to match specific needs Ability to define relationships manually

22 Scalable Patch Automation for Your Cloud Detect and verify patching success Detect drift from existing gold images and rebuild them for future software rollouts Patch Compliance tracking and reporting Revert to previous version in case of regression 4. Patch Verification & Reporting Support Rolling patches for RAC Support out-of-place patching/upgrade for single instance databases Support patching Exadata Database Cluster Stack Support Group based patching Push button Patching by Operators 1. Patch Advise 3. Patch Rollout Advise/recommend patches based on configuration Provides patch rating and community feedback 2. Patch Planning Create Patch Plans & templates to apply multiple patches in a single downtime Detect conflicts and file merge requests Perform pre-flight dependency and impact analysis New or Significantly Enhanced in 12c

23 Role-based Monitoring & Management for Cloud SSA User Monitor own requests Monitor own apps, VMs, databases Monitor quota, chargeback, etc Startup/shutdown own apps, VMs, databases Scale out/back using Policies Cloud Admin Monitor Cloud requests Monitor the health of the overall Cloud service Manage the Application to-disk stack (Monitor, Patch, Track Compliance ) Application Admin Monitor Application SLAs Monitor Business Transactions and metrics Monitor end user experience

24 Business Driven Application Management Optimize Your Cloud for Business Services Custom App 3 rd Party App Are my customers happy? Why hasn t the order shipped yet? Are business SLAs being met? User Experience Management Business Transaction Management Business Service Management

25 Real User Experience Insight Reporting End User Analytics and Performance Management Massively scalable 500M page views and higher Fine gained monitoring Geo-location Reporting Executive dashboards Integrated user experience and application monitoring view Extensive KPI and SLA monitoring Full alerting capabilities

26 Business Transaction Management Cross Tier, Cross Application Transaction Tracing Transaction-oriented performance breakdown, by service and over time Configurable monitoring Aggregate performance Trace every instance of every transaction 10x increase in number of manageable service endpoints Optimized transaction and condition evaluation to reduce cases where full transaction correlation is needed

27 Business Service Management Discovery, Management and Component Diagnostics Composite Application View and manage performance of multi-tier applications, as a single entity Service Lifecycle Management Static and Dynamic dependency topology Performance, usage, and availability monitoring Create, Update, Delete automation Enhanced SLA Management Contractual SLA models Real time SLA tracking and alerting

28 Complete Lifecycle Management Meter, Chargeback and Optimize Meter resource utilization and cloud usage Optionally chargeback to application owners, end-users, and/or business departments Optimize cloud performance, capacity, QOS, agility, geography, people, costs Meter & Charge Optimize Plan Applications and Business Services Platform as a Service Setup Identify all IT assets Decide apps, cost models, policies, roles Consolidation planning (P2V, P2E, DB, App..) Setup infrastructure Setup shared services (IaaS, DBaaS, PaaS, Apps) Manage DBaaS MWaaS Build Self-Service resource management Cloud resource and request monitoring Application to Disk stack management Centralized incident and configuration management End-user, business-level, application monitoring Monitor Infrastructure as a Service Deploy Test Assemble using shared components Test applications Deploy apps through self service GUI/API

29 Metering and Chargeback Allows administrator to assign charge rates to shared resources Supports fixed, configuration and usage based chargeback Leverages metrics in EM repository ~50 DB, Middleware, host and VM metrics collected Performance metric & Configuration data Resource usage metering & historical usage trends Supports dedicated and shared databases (via services)

30 Chargeback Reporting Rollup based on LDAP hierarchy Generate Reports in variety of formats (Excel, Work, PowerPoint, HTML, PDF) Accessible from Self-Service Portal Integrated with BI Publisher Generate and reports to recipients on defined schedule (e.g. Monthly)

31 Chargeback and Billing Enterprise Manager & Oracle Billing and Revenue Management Cloud Services Cloud Management Cloud Monetization Applications Middleware Database OS Virtualization Provisioning Usage data collection Oracle Enterprise Manager Configuration Mgmt Lifecycle Management Application Performance Management Application Quality Management Ops Center Physical & Virtual Systems Management Metered Usage Balance Control Oracle Billing and Revenue Management Pricing/Charging Flexibility Customer Management Complete Billing Operations Value Chain Management Business Intelligence Bill/Invoice generation and delivery

32 Enterprise Manager & Oracle Public Cloud EM agent deployed with every tenant EM facilitates Application deployment by tenants Fusion Apps, Middleware and Database monitoring Operational activities: Jobs, backups, Start, stop Cloud Infrastructure monitoring

33 Complete Cloud Lifecycle Management Meter resource utilization and cloud usage Optionally chargeback to application owners, end-users, and/or business departments Optimize cloud performance, capacity, QOS, agility, geography, people, costs Meter & Charge Optimize Plan Applications and Business Services Setup Identify all IT assets Decide apps, cost models, policies, roles Consolidation planning (P2V, P2E, DB, App..) Setup infrastructure Setup shared services (IaaS, DBaaS, PaaS, Apps) Self-Service resource management Cloud resource and request monitoring Application to Disk stack management Centralized incident and configuration management End-user, business-level, application monitoring Manage Monitor Platform as a Service DBaaS MWaaS Infrastructure as a Service Deploy Test Build Assemble using shared components Test applications Deploy apps through self service GUI/API

34 Q&A Oracle.com/enterprisemanager

35

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