Airport Solutions 2015 Course Catalog

Transcription

1 Airprt Slutins 2015 Curse Catalg

2 Table f Cntents Curse Descriptins... 3 Baggage Management Prtfli... 4 Baggage Acceptance Applicatin... 4 Using the Baggage Acceptance Applicatin... 4 Baggage Acceptance Applicatin (BAS) System Administratin... 5 BagJurney... 6 BagJurney Sales Overview... 6 BagJurney Administratin... 6 BagManager... 7 BagManager v6 fr Baggage Laders... 7 BagManager v6 Overview fr Statin Managers... 8 BagManager v6 Supervisr Training... 9 BagManager v5 t v6 Cnversin fr Supervisrs BagManager v6 Data Administratin WrldTracer WrldTracer Management Open System WrldTracer Crdinatr Open System WrldTracer Tracing Mdule WrldTracerWeb Intermediate WrldTracerWeb Advanced Cnverting t the WrldTracerWeb GUI Passenger Prcessing Prtfli Airprt Cnnect AirprtCnnect S3 Kisk Airprt Cnnect (APC) CUTE Windws 7 and Virtualized System Administratin AirprtCnnect Windws 7 fr Delivery Implementatin Engineers Airprt Cnnect (APC) CUTE Windws 7 System Administratin AirprtCnnect (APC) CUTE Virtualized System Administratin AirprtCnnect (APC) CUSS Win7/ vcuss System Administratin AirprtCnnect (APC) Windws 7 fr Maintenance Technicians S4 Kisk Maintenance Kisk Maintenance - Maintenance Prviders (S3) MaestrDCS MaestrDCS fr Data Administratrs and Supervisrs MaestrDCS fr Airline Agent End Users Passenger Flw Mnitring SITA Airprt iflw fr End Users SITA Airprt ivalidate fr End Users SITA Airprt iflw fr Sales SITA Airprt ivalidate fr Sales Passenger Flw Mnitring (PFM) itrack/ivalidate Installatin ASL 2015 Curriculum Guide Page 2

3 Curse Descriptins = webinar = instructr-led = elearning Delivery Type Curse Time Training Audience Name (hrs) Availability Airline Agents Kisk Operatins Airline Agents (S3) 4.0 Anytime SITA Site Administratrs AirprtCnnect CUTE Windws 7/vCUTE System Anytime 40.0 Administratin SITA Site Administratrs AirprtCnnect Windws 7 fr Delivery Anytime 40.0 Implementatin Engineers SITA Site Administratrs AirprtCnnect CUTE Windws 7 System Anytime 40.0 Administratin SITA Site Administratrs AirprtCnnect CUTE Virtualized System Anytime 24.0 Administratin SITA Site Administratrs AirprtCnnect CUSS Virtualized System Anytime 40.0 Administratin Maintenance Technicians AirprtCnnect Windws 7 fr Maintenance Anytime 24.0 Technicians Maintenance Technicians S4 Kisk Maintenance 0.50 Anytime Maintenance Technicians Kisk Maintenance Maintenance Prviders (S3) 0.50 Anytime Airline Agents Using the Baggage Acceptance Applicatin 0.33 Anytime Baggage Acceptance Applicatin System Anytime SITA Site Administratrs 1.0 Administratin SITA Sales BagJurney Sales Overview 0.25 Anytime BagJurney Admin BagJurney Administratin 2.0 New Implementatin Baggage Laders BagManager v6 Overview fr Baggage Laders 4.0 New Implementatin Statin Managers BagManager v6 Overview fr Statin Managers 2.0 New Implementatin Baggage Supervisrs BagManager v6 Supervisr Training 24.0 New Implementatin Baggage Supervisrs BagManager v5 t v6 Cnversin fr Supervisrs 16.0 New Implementatin SITA Site Administratrs BagManager v6 Data Administratin 8.0 New Implementatin MaestrDCS fr Data Administratrs and New Implementatin MAE Supervisrs MAE102 MaestrDCS fr Airline Agent End Users 4.0 New Implementatin PFM101e SITA Airprt iflw fr End Users 0.66 Anytime PFM102e SITA Airprt ivalidate fr End Users 0.50 Anytime PFM201e SITA Airprt iflw fr Sales 0.25 Anytime PFM202e SITA Airprt ivalidate fr Sales 0.25 Anytime PFM400 PFM itrack/ivalidate Installatin 24.0 Anytime WTR101 WrldTracer Management Open System 24.0 Anytime WTR102 WrldTracer Crdinatr Open System 24.0 Anytime WTR103 WrldTracer Tracing 40.0 Anytime WTR105 WrldTracerWeb Intermediate 40.0 Anytime WTR106 WrldTracerWeb Advanced 40.0 Anytime WTR108w Cnverting t WrldTracerWeb GUI 4.0 Anytime ASL 2015 Curse Catalg Page 3

4 Baggage Management Prtfli Baggage Acceptance Applicatin Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics Using the Baggage Acceptance Applicatin BAS100e Nne elearning 20 minutes N/A Airline Check-in Agents This curse presents an verview f SITA s Baggage Acceptance Applicatin prduct and hw this prduct supprts the day-t-day airline/airprt baggage check-in activities. At the end f this curse, participants will be able t: Explain hw the Baggage Acceptance Applicatin prduct wrks Describe hw BAS is used at their statin as part f regular baggage handling and baggage management prcesses Lessn/Tpics Include: Intrductin t Baggage Acceptance Applicatin System Cmpnents Checking Baggage Using BAS ASL 2015 Curse Catalg Page 4

5 Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Baggage Acceptance Applicatin (BAS) System Administratin BAS400w Nne Virtual Instructr Led (webinar) 1.0 hur Curse Prerequisite(s) APC404 System Administratin SkillPrt SQL Server 2008 Self study mdules Required fr Curse Descriptin Curse Objectives / Lessns and Tpics SQL Server 2008 Installatin SQL Server 2008 Instance & Database SQL Server 2008 Security Management SQL Server 2008 Database Mnitring and Perfrmance SQL Server 2008 Backups, Restres and Database Snapshts SQL Server 2008 High Availability and Disaster Recvery SQL Server 2008 Database Management SQL Server 2008 Data Management Airprt APC System Administratrs This curse is designed t teach APC System Administratrs the features and benefits f the Baggage Acceptance System. Participants will learn hw the prduct is cnfigured, maintained and hw t trublesht cmmn prblems. At the end f this curse, participants will be able t: Describe the verall features and custmer benefits f the prduct slutin Identify BAS cmpnents Describe the cnfiguratin settings and supprted settings in the BAS database. Describe hw the Bag Cnnect cnfiguratin tl is used t cnfigure custmers and events as well as creating statistics and purging data Perfrm rutine BAS server maintenance tasks Lessn/Tpics Include: Curse Welcme Baggage Acceptance System Overview What is the Baggage Acceptance System? Prduct Features The BAS Architecture Benefits t custmers BAS Server & Client Sftware APC Kisk & APC Wrkstatin BAS Server Database Cnfiguratin Settings Cnfiguratin Setting Tables Supprted Settings BAA Audit BAS / Bag Cnnect User cnfiguratin Accessing & navigating the cnfiguratin tl BAS Server Maintenance and Trubleshting Check system lgs using Event Viewer fr issues Standard APC server backup prcedures Standard APC server Antivirus and MS patch updates ASL 2015 Curse Catalg Page 5

6 BagJurney Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics BagJurney Sales Overview BGJ101e Nne elearning.25 hurs (15 minutes) Fundamental knwledge f the BagMessage and WrldTracer prducts SITA Sales (all regins) This curse prvides an verview f the BagJurney slutin including feature and benefits. At the end f this curse, participants will be able t: Describe the BagJurney prduct and hw it wrks Explain the benefits f BagJurney and discuss its selling psitin Target custmers with needs suited fr the BagJurney prduct Prvide a cmpetitive analysis f similar prducts n the market Lessns/Tpics Include: Intrductin BagJurney Overview and Benefits What Makes BagJurney Unique? Hw BagJurney Wrks? Wh Is Our Custmer? Wh Are Our Cmpetitrs? Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics BagJurney Administratin BGJ401w Nne Virtual Instructr-Led (webinar) 2.0 hurs Fundamental knwledge f the BagMessage and WrldTracer prducts BagJurney Administratrs (Supervisrs) This curse prvides training BagJurney system administratins with the knwledge t cnfigure business rules. At the end f this curse, participants will be able t: Cnfigure and adapt BagJurney t their wn events setup Cnfigure passenger ntificatin rules Lessns/Tpics Include: Define Read Pints Assign BIMs Infrmatin t Events Establish Passenger Ntificatin Prcess ASL 2015 Curse Catalg Page 6

7 BagManager Curse Name BagManager v6 fr Baggage Laders BGM102 Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics N/A Instructr Led 4.0 hurs N/A Baggage Lading Staff This curse fcuses n the functinality f the Hand Held Terminal (HHT) t perfrm baggage lading tasks. At the end f this curse, participants will be able t: Access the BagManager applicatin (HHT) Create, print, and assign cntainer sheets Recgnize and trublesht prblem bags View and Interpret HHT screens Manage ULDs Lessns/Tpics Include: System Overview Access t BagManager Pringing and Assigning Cntainer Sheets Lading Bags Prblem Bags Rush, Gate, and Crew Bags Managing ULDs ASL 2015 Curse Catalg Page 7

8 Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics BagManager v6 Overview fr Statin Managers BGM103 BM101b Instructr Led 2.0 hurs N/A Statin Managers/Duty Managers/Ramp Managers The bjective f this curse is t prvide a high level verview f the BagManager applicatin. At the end f this curse, participants will be able t: Identify BagManager functinalities including user accunts, lading, recnciling, tracking, and managing baggage peratins fr airprts, airlines, and grundhandling agents Navigate the BagManager wrkstatin interface and the BagManager HHT Interpret Baggage Service Messages (BSMs) Describe prcess fr handling prblem bags Generate and interpret reprts Lessns/Tpics Include: BagManager System Overview Access t BagManager Baggage Segregatin and BSMs Using the Applicatin Reprts Statistics, and Manage Irregularities User Management ASL 2015 Curse Catalg Page 8

9 Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics BagManager v6 Supervisr Training BGM104 BM102b Instructr-Led 24.0 hurs (3 days) Fundamental knwledge f the Supervisry rle in either the baggage make up area and/r ramp peratins at their airprt Statin Managers/ Duty Managers/Ramp Managers The bjective f this curse is t train Baggage Supervisrs n hw the BagManager applicatin wrks giving them the knwledge t cascade the training dwn t their baggage lading team. At the end f this curse, participants will be able t: Create, print, and assign cntainer sheets Crrect errr messages Recgnize and trublesht prblem bags Generate and read reprts Create, amend, and disable user prfiles Lessns/Tpics Include: Intrductin t BagManager Access t BagManager Baggage Segregatin and BSMs Creating, Printing, and Assigning Cntainer Sheets Lading Bags Prblem Bags Rush, Gate, and Crew Bags Clsing and Psitining ULDs Flight Preparatin Mve, Stp, and Unstp Bags Track Bags Merge, Re-assign, Unassign, and Remve ULD Reprts, Statistics, and Manage Irregularities Frce and Authrize Bags Flight Schedules User Management ASL 2015 Curse Catalg Page 9

10 Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics BagManager v5 t v6 Cnversin fr Supervisrs BGM105 Nne ILT 2 days (16 hurs) Fundamental knwledge f the Supervisry rle in either the baggage make up area and/r ramp peratins at their airprt Statin Managers, Duty Managers, and Ramp Managers at sites changing frm BagManager v5 t v6 This curse is designed fr SITA custmer trainers, supervisry persnnel, and management staff wh are familiar with BagManager versin 5 and are changing t versin 6. This curse will familiarize yu with the changes and imprvements in BagManager v6 and give yu the knwledge t cascade the training dwn t yur baggage lading team. At the end f this curse, participants will be able t: Recgnize the differences between BagManager v5 and v6 Effectively navigate renamed functins and different lking screens Create, print, and assign cntainer sheets Crrect errr messages Recgnize and trublesht prblem bags Generate and read reprts Create, amend, and disable user prfiles Lessn/Tpics Include: Intrductin t BagManager v6 Access t BagManager Baggage Segregatin and BSMs Flight Schedules Creating, Printing, and Assigning Cntainer Sheets Lading Bags Prblem Bags Rush, Gate, and Crew Bags Clsing and Psitining ULDs Flight Preparatin Mve, Stp, and Unstp Bags Track Bags Merge, Re-assign, Unassign, and Remve ULD Reprts, Statistics, and Manage Irregularities Frce and Authrize Bags User Management ASL 2015 Curse Catalg Page 10

11 Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics BagManager v6 Data Administratin BGM202 N/A ILT 1 Day N/A SITA Site Administratrs with BagManager respnsibilities This curse will train SITA Site Administratrs hw t cnfigure and maintain BagManager at their lcal statin. At the end f this curse, participants will be able t: Cnfigure a new airline at yur airprt Cnfigure Segregatin rules Cnfigure Reflighting rules Assign an airline t a Grund Handling Agent (GHA) Cnfigure Tracking Lcatins Add cdes fr Baggage Handling Equipment (BHE) Create, amend, and disable user prfiles Cnfigure and Generate Flight Schedules Lessn/Tpics Include: Intrductin t BagManager Data Administratin BagManager System Overview Airline Cnfiguratin Airprt Cnfiguratin User Management Flight Schedules ASL 2015 Curse Catalg Page 11

12 WrldTracer Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics WrldTracer Management Open System WTR101 WT104 WrldTracer Management LL - Recurrent Instructr-Led 24 hurs (3 days) Nne Baggage Agents / WT Nvice / WM Nvice This curse is designed fr existing WrldTracer end users and is a cnslidatin f the Lst and Fund (LL) prtin f the management implementatin training class. This refresher curse prvides multiple pprtunities t perfrm hands-n exercises fr functins required f the WrldTracer Manager and Crdinatr rles. At the end f this curse, participants will be able t: Describe the features and fuctins f WrldTracer Differentiate between transactins, files and elements Manage On Hand, Delayed and Damaged/Pilfered baggage Discuss the matching prcess Reslve lst and fund prperty Perfrm supplementary transactins Lessns/Tpics Include: System Overview Online Help Managing On Hand Baggage Managing Delayed Baggage Damaged/Pilfered Baggage Managing Rush Baggage Display and Amend Files Matching Prcess Actin Files Clsing Files Lst and Fund Prperty Supplementary Transactins ASL 2015 Curse Catalg Page 12

13 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics WrldTracer Crdinatr Open System WTR102 WT108 WrldTracer Crdinatr Instructr-Led 24.0 hurs (3 days) WTR101 WrldTracer Management LL WT and WM Intermediate Baggage Agent; WT and WM Expert Baggage Agent, HQ Agent This 3 day curse was designed fr existing WrldTracer Baggage Crdinatrs and cncentrates n hw t effectively implement and supervise the use f the WrldTracer System in airprts and headquarters envirnments. At the end f this curse, participants will be able t: Describe the varius wrk/access mdes within WrldTracer Cmplete activities in WrldTracer specific t the rle f Crdinatr Display and interpret Display Master Recrd (DMR) screens Create and maintain Statin Screens Update HND screens fr nn participant airlines Cnfigure autmated and manual electrnic messages Generate and interpret reprts Utilize the Cntents Dictinary Calculate prrates Lessns/Tpics Included: WrldTracer Access Mdes Respnsibilities f the Crdinatr Display Master Recrd Functinal Questinnaire Statin Screens Handler Data Statin Changes Crdinatr Functins Reprts Baggage Delivery Screens Cntents Dictinary Prrates ASL 2015 Curse Catalg Page 13

14 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics WrldTracer Tracing Mdule WTR103 WT103 Wrld Tracer Management Implementatin Instructr-Led 40 hrs (5 days) Nne All Wrld Tracer Rles This curse is designed t familiarize WrldTracer end users with all aspects f the WrldTracer Baggage Management mdule that relate t the baggage service functins they perfrm n the jb. This curse is fr airlines / airprts implementing WrldTracer fr the first time. At the end f this curse, participants will be able t: Make entries t the system describing delayed, n-hand baggage, rush, and damaged/pilfered baggage Retrieve infrmatin (files and reprts) frm the system Read match messages and ther types f displays frm the system and take any necessary actin Recgnize errr messages and understand hw t crrect them Lessns/Tpics Include: Intrductin and Curse Overview Intrductin t WrldTracer Management Wrk The Files Matching Clse Files Transactins and Elements Errrs / Glssary / Cntents / Dictinary / Help Creating Files On-hand Display Files Amend Files Wrk the Actin File Schedule baggage delivery Supplementary Transactins Fund Prperty Frwards Send , Text message r bth Headquarters Respnsibilities Crdinatr Respnsibilities Airline Cnfiguratin Statin Cnfiguratin Reprting Master Recrd cnfiguratin Statin Management Handling Agreement Cdeshare Agreement ASL 2015 Curse Catalg Page 14

15 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Required fr Curse Descriptin Curse Objectives / Lessns and Tpics WrldTracerWeb Intermediate WTR105 WT107 WrldTracer Web Management Training Instructr-Led 40.0 hrs ( 5 days) WT and WM Intermediate Baggage Agent; WT and WM Expert Baggage Agent This curse is designed t familiarize WrldTracerWeb end users with intermediate aspects f the WrldTracer system t manage n hands, damaged and delayed baggage. Additinally participants will learn t wrk with the actin file. At the end f this curse, participants will be able t: Manage (cnfigure, use and cntrl) system parameters and files that are already in the WrldTracer system ( wrk the files ) Analyze and prcess actin file messages ( wrk the actin file ) Cnfigure, schedule and reprt n baggage delivery Lessns/Tpics Include: Wrk The Files Matching Clse Files Creating Files On-hand Display Files Amend Files Wrk the Actin File Schedule baggage delivery Supplementary Transactins Frwards Fund Prperty Send , Text message r bth ASL 2015 Curse Catalg Page 15

16 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics WrldTracerWeb Advanced WTR106 WT108 WrldTracer Web Crdinatr Training Instructr-Led 40.0 hrs/ (5 days) WTR105 WT and WM Advanced Crdinatr / SuperUser; HQ Agent This curse is designed fr existing WrldTracer end users wh hld the rle f Crdinatr in their rganizatin. This curse cncentrates n prcedures t help Crdinatrs administer WrldTracer cnfiguratin and manage users. At the end f this curse, participants will be able t: Cnfigure the WrldTracerWeb system Administer WrldTracerWeb users Supervise the use f the WrldTracer Management system in the airprt and headquarters envirnments Lessns/Tpics Include: Understanding Respnsibilties Managing Users Create, cnfigure users and assign system and user created rles Managing Airline Cnfiguratin Cnfigure and maintain master recrd display Managing Statin Cnfiguratin Cntrlling Quality Using Reprts Statin management Handling agreements Overview Activity Reprts Cst Reprts Fault Statin Reprts Flight Reprts Statin Reprts Perfrmance Measurement & Gal Setting ASL 2015 Curse Catalg Page 16

17 Curse Name Curse Cde Previus Curse Cde/Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics Cnverting t the WrldTracerWeb GUI WTR108w WT109 Hw t Use the WrldTracer WebGUI Virtual Instructr Led (webinar) 4.0 hurs Nne All WrldTracer Rles This curse is designed t familiarize existing WrldTracer Open System users with the Web GUI. This curse assumes that all participants are familiar with their rle in the pen system and fcuses n demnstrating hw familiar transactins are executed in a Web GUI envirnment. At the end f this curse, participants will be able t: Describe the key differences between the WrldTracer Open System and the Web GUI Navigate the Web GUI t execute cmmn baggage tracing tasks Cmplete basic baggage tracking functins such as n hands, rush bags and damage bag claims Lessns/Tpics Include: Intrductin and Overview f WrldTracerWeb Understanding the WrldTracerWeb Applicatin Delayed Bag Functinality On Hand Bag Functinality Rush Bag Functinality Damaged Bag Functinality Actin File & Misc Functinality Administratin Cnfiguratin (Airline and Statin) Identity Management (IdM) ASL 2015 Curse Catalg Page 17

18 Passenger Prcessing Prtfli Airprt Cnnect Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics AirprtCnnect S3 Kisk APC108e ACP108 elearning 4.0 hurs Nne Airprt and airline agents This curse is designed t teach airline agents the general use f the AirprtCnnect Kisk (S3) and hw t service the kisk when required. At the end f this curse, participants will be able t: Describe the varius cmpnents f the S3 AirprtCnnect Kisk Recgnize cmmn signs f truble with the kisk peratin Reslve cmmn kisk truble and maintenance cncerns Lessns/Tpics Include: Intrductin and Curse Overview Opening and clsing the kisk Cycling the Kisk Pwer Supply Using the S3 Kisk Replenishing Paper ASL 2015 Curse Catalg Page 18

19 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics Airprt Cnnect (APC) CUTE Windws 7 and Virtualized System Administratin APC400 N/A Instructr-Led 40.0 hurs (5 days) Technical knwledge f the APC prduct line; extensive experience using CUTE in the Windws XP envirnment; knwledge f SQL server database administratin Airprt system administratrs migrating frm CUTE XP t CUTE Win7/vCUTE This curse is fr System Administratrs currently using SITA s APC suite f prducts in a CUTE XP envirnment. The curse will shw yu hw t install, supprt, maintain, and trublesht in bth native and virtualized CUTE Windws 7 envirnments. Additinally, the curse will shw System Administratrs the tasks required fr installatin and peratin f the AirprtCnnect Virtual Symantec Management Platfrm (SMP). Students will use the Symantec Management Cnsle t cnfigure key system items such as jbs, tasks, plicies, rganizatinal grups, targets and filters. At the end f this curse, participants will be able t: Manage user and applicatin administratin f a Win7 and virtualized Win 7 AirprtCnnect Server Create wrkstatin images Navigate and perate the Symantec Management Cnsle Schedule and deply sftware packages t APC wrkstatins Lessns/Tpics Include: The use and applicatin administratin in a Windws 7 envirnment, including: Wrking with APC CUTE, CUSS, and CUPPS Dmain Name System (DNS) Dynamic Hst Cnfiguratin Prtcls (DHCP) Creating Users The Distributed File System (DNS) Wrkstatin Image Prcess APC Cnfiguratr Grup Plicy and User Management Disaster Recvery and Back Up The CUSS Scheduler The use and applicatin administratin in a virtualized Windws 7 envirnment, including: Understanding the Symantec Management Platfrm and its hierarchy The Symantec Management Cnsle Symantec Management Agent Creating and Managing Plicies Deplying Packages Creating Cnfig Shares ASL 2015 Curse Catalg Page 19

20 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics AirprtCnnect Windws 7 fr Delivery Implementatin Engineers APC402 APC404 Instructr-Led 40.0 hurs (5 days) APC CUTE Delivery fr Implementatin Engineers Pre-existing technical knwledge f the APC prducts SITA Delivery Implementatin Engineers; APC Implementatin Engineer rle This curse is designed fr SITA technical staff that is respnsible fr the installatin, cnfiguratin and peratinal acceptance f the APC Dmain Cntrllers (DC s) At the end f this curse, participants will be able t: Describe the pre-installatin requirements fr building DC s Build and cnfigure an APC Dmain Cntller using tls such as SITA Autmated Installatin Framewrk sftware, Active Directry User Cnsle and the Grup Plicy Management Cnsle Install and cnfigure the XSRI database Install and cnfigure the CUSS Scheduler using the CUSS Cnfiguratr tl. Lessns/Tpics Include: Overview Site Server Build Intrductin and Curse Overview Pre-installatin Requirements SAIF Installatin Dmain Cntrller Custmizatin Installing XSRI database Image Deplyment, Setup and Cnfiguratin Creating APC Users CUPPS Cnfiguratin Symantec Antivirus CUSS Kisk Installatin Preliminary Setup CUSS Scheduler Installatin CUSS Cnfiguratin Single Server and Test bed installatins Single Server Installatins (i.e. PFM) Test bed Installatin ASL 2015 Curse Catalg Page 20

21 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics Airprt Cnnect (APC) CUTE Windws 7 System Administratin APC403 APC503 Instructr-Led 40.0 hurs (5 days) Pre-existing technical knwledge f the APC prducts; knwledge f SQL server database administratin Airprt system administratrs This curse fcuses n SITA s APC suite f prducts, Airprt Reginal Airprt, AirprtCnnect OPEN, and AirprtCnnect, and hw these prducts incrprate the IATA standards f CUTE, CUSS, and CUPPS. This curse will als shw System Administratrs hw t install, supprt, maintain, and trublesht a Windws 2008 Server and Windws7 client envirnments. At the end f this curse, participants will be able t: Manage user and applicatin administratin f a Windws 7 AirprtCnnect Server Run general reprts n netwrk/server perfrmance Lessns/Tpics Include: Intrductin and Curse Overview Intrductin t APC CUTE Dmain Name System (DNS) Dynamic Hst Cnfiguratin Prtcls (DHCP) Organizatinal Units and Grup Structures Distributed File System Remte Desktp Wrkstatin Image Prcess APC Cnfiguratr Grup Plicy and User Management Fine Grained Passwrd Plicy Security, Rights and Permissins Deplyment Management Disaster Recvery and Back Up XS Remte Install (XSRI) Cmmn Use Self Service (CUSS) Scheduler Cmmn Use Passenger Prcessing Systems (CUPPS) Overview f Gateway Prtcls XS Gateway Antivirus Windws Systems Update Service (WSUS) ASL 2015 Curse Catalg Page 21

22 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics AirprtCnnect (APC) CUTE Virtualized System Administratin APC404 APC520 Instructr-Led 24.0 hurs (3 days) APC 403; Pre-existing technical knwledge f the APC r ther Cmmn Use platfrms; MCSA 2008 is highly recmmended Airprt system administratrs, SITA Implementatin Engineers This curse is designed fr APC System Administratrs r Implementatin Engineers wh are respnsible fr the installatin and peratin f the AirprtCnnect Virtual Symantec Management Platfrm (SMP). Students will use the Symantec Management Cnsle t cnfigure key system items such as jbs, tasks, plicies, rganizatinal grups, targets and filters. At the end f this curse, participants will be able t: Navigate the Symantec Management Cnsle t cnfigure Organizatin Grups, Autmatin Plicies fr Airline applicatins and apply resurces filters t sftware filters Edit SQL queries assigning terminal and wrkstatin id s Schedule and deply sftware packages t APC wrkstatins Lessns/Tpics Include: Understanding the Symantec Management Platfrm SMP Hierarchy Symantec Management Cnsle Installing and Setting up Symantec Management Agent Creating and Managing Plicies Creating and Managing Organizatin Views and Grups Deplying Packages Creating Cnfig Shares Applying Resurce Filters t Sftware Filters Imprting MSD Plicy Imprting Named Targets Testing the MSD Plicy ASL 2015 Curse Catalg Page 22

23 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics AirprtCnnect (APC) CUSS Win7/ vcuss System Administratin APC405 Nne Instructr-Led 40 hurs (5 days) N/A SITA Site Admins This curse prvides the necessary knwledge needed t supprt AirprtCnnect Virtual Cmmn Use Self-Service (CUSS) system. Students will use the Symantec Management Cnsle (SMC) nt nly t deply virtual CUSS Applicatins but als t cnfigure system bjects such as rganizatinal grups, jbs, filters, and Managed Sftware Delivery (MSD) plicies. At the end f this curse, participants will be able t: Describe CUSS standards and SITA implementatin f CUSS Identify different types f kisks Describe CUSS and the functinality f CUSS cmpnents Install the CUSS platfrm, applicatins, and peripherals Cnfigure, schedule, and upgrade CUSS applicatins Trublesht CUSS implementatin issues Use and describe the SITA Kisk Mnitring Slutin Explain the technlgical innvatin SITA has put in place t imprve supprt t its custmers. Describe the Symantec Management Platfrm and virtual CUSS applicatin layers that have been intrduced t remve applicatin dependencies n the APC CUSS platfrm. Deply Virtual CUSS Applicatins Cnfigure System Objects Lessn/Tpics Include: CUSS systems and standards Types f Kisks The APC CUSS Platfrm, applicatins, and peripherals Installing and upgrading the CUSS app Kisk trubleshting, lgs, and prcedures The Kisk Mnitring Tl (KMOSS) Intrductin t Symantec Management Platfrm (SMP) Virtual CUSS Applicatin deplyment SMP Cnsle as the verall system management interface ASL 2015 Curse Catalg Page 23

24 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics AirprtCnnect (APC) Windws 7 fr Maintenance Technicians APC504 Nne Instructr-Led 24.0 hurs (3 days) Pre-existing technical knwledge f the APC prducts Airprt maintenance technicians, SITA staff ccupying a maintenance technician rle This curse is designed fr APC Maintenance Technicians wh are respnsible fr the daily peratin f the AirprtCnnect platfrm and peripheral devices. Students will use Micrsft and SITA develped tls t cnfigure DHCP, Airline Users / Grups and APC wrkstatins. Students will cnfigure APC peripheral devices fr use with APC wrkstatins. At the end f this curse, participants will be able t: Build DHCP Scpes & Install Airline Users in Active Directry Image an APC wrkstatin via Windws Deplyment Services Install & cnfigure APC cmpnents and devices using the APC Cnfiguratr Clean and perfrm preventative maintenance f APC peripheral devices Lessns/Tpics Include: Intrductin t APC CUTE AirprtCnnect Overview Dmain Name System Dynamic Hst Cnfiguratin Prtcls Organizatin Units User and Grup Structures Distributed File System Remte Desktp Wrkstatin Image Prcess APC Cnfiguratr Grup Plicy and APC User Management Management XSRI Maintaining Peripherals Printer Menus Firmup XSSIM User Interface TSTPMAPI Overview f Gateway Prtcls XS Gateway Antivirus Windws System Update Services (WSUS) ASL 2015 Curse Catalg Page 24

25 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics S4 Kisk Maintenance APC505e Nne elearning 30 minutes Technical maintenance experience Airprt maintenance technicians respnsible fr service and repair f S4 kisk units This curse is designed fr lcal airprt maintenance prviders respnsible fr general maintenance peratins n S4 kisks. The curse includes familiarizatin with the internal cmpnents f the kisk unit, pwer safety, identificatin and replacement f failed cmpnents, preventative maintenance and cleaning. At the end f this curse, participants will be able t: Open the kisk unit Safely pwer ff the kisk fr maintenance Pwer n and restart the kisk Describe internal cmpnents Identify and replace failed cmpnents Perfrm rutine kisk maintenance Lessns/Tpics Include: Intrductin Review f pwer safety guidelines Warning stickers n kisk cmpnents Familiarizatin with kisk cmpnents Replacing hardware cmpnents Perfrming preventative maintenance Cleaning ASL 2015 Curse Catalg Page 25

26 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics Kisk Maintenance - Maintenance Prviders (S3) APC514e Nne elearning 30 minutes Nne Maintenance Technicians This curse is designed t train lcal airprt Kisk maintenance prviders n hw t replace defective hardware cmpnents in existing Kisks and prvide rutine maintenance. At the end f this curse, participants will be able t: Replace defective hardware cmpnents in existing Kisks, and Prvide rutine maintenance. Lessns/Tpics Included: Intrductin and S3 Kisk Overview Maintaining Kisk H/W Replacing cmpnents (standard and ptinal) ASL 2015 Curse Catalg Page 26

27 MaestrDCS Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics MaestrDCS fr Data Administratrs and Supervisrs MAE101 Nne Instructr Led 8.0 hurs Nne MaestrDCS Check-in Administratrs and Supervisrs This curse prvides airline r handling agent management level persnnel with knwledge required t cnfigure the MaestrDCS envirnment. At the end f this curse, participants will be able t: Administer MaestrDCS users and lcatins Manage aircraft Cnfigure airline business rules Create flights and flight schedules Cnfigure and maintain peripherals (printers and wrkstatins) Retrieve airline statistical infrmatin Lessns/Tpics Include: Intrductin and Curse Overview Lgin Administratin Create and maintain: Lgins Lcatins User Grups Aircraft Administratin Maintain Aircraft type, Classes and Master seatmaps Airline Administratin Set up airline parameters Airprt Administratin Set up airprt parameters Flight Administratin Flights and Flight Schedules Flight Cntrl Printer Administratin Airline Histry ASL 2015 Curse Catalg Page 27

28 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics MaestrDCS fr Airline Agent End Users MAE102 Nne Instructr Led 4.0 hurs Nne fr Airline Agents; MAE101 fr Supervisrs Airline (check-in) agents and supervisrs Prvides Check-in Agents with the knwledge required t use MaestrDCS. Tpics include flight cntrl, passenger check-in & barding, and reprts. At the end f this curse, participants will be able t perfrm functins: Check-in and barding passengers Retrieve statistical infrmatin abut the passenger prcessing Lessns/Tpics Include: Intrductins and Curse Overview Flight Cntrl Functins Check-in Prcess Barding Prcess Reprts ASL 2015 Curse Catalg Page 28

29 Passenger Flw Mnitring Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics SITA Airprt iflw fr End Users PFM101e Nne elearning.66 hurs (40 minutes) Nne Airprt administratrs using iflw t mnitr passenger mvement patterns, perfrm histric path and dwell time analyses, r tract airprt assets. This curse is designed t familiarize airprt custmers with the use f iflw t track passengers annymusly by WiFi device signals. Users learn hw t view passenger mvements and dwell times in real time, perfrm histric path and dwell time analyses, and track assets. Additinal lessns fr users with administrative rights shw users hw t manager airprt znes cnfigured fr iflw, manage iflw user accunts, and administer assets. At the end f this curse, participants will be able t: Access the iflw interface Perfrm path and dwell time analyses Generate reprts Explain hw data is prcessed in nightly batch runs Track physical and human assets Create airprt znes Manage user accunts Cnfigure assets Lessns/Tpics Include: Intrductin Lessn 1: Accessing the Interface Lgging in The user interface The Live View Lessn 2: Path Analysis Hw iflw detects WiFi signals and maps their mvement paths Using the Path Analysis functin Path icns Filtering path data Lessn 3: Dwell Time Analysis and Reprts Why analyze dwell time Displaying and filtering histric dwell time data Table and chart data views Viewing live dwell times Lessn 4: Prcessing Data Hw data is gatered and prcessed Nightly batch data prcessing Data frmats Lessn 5: Asset Tracking Viewing assets n the Live View Human and physical harware assets Lessn 6: Managing Airprt Znes ASL 2015 Curse Catalg Page 29

30 Znes verview Using the Zne Editr t create airprt znes Editing znes Lessn 7: Managing User Accunts Adding user accunts User passwrds Editing user accunt infrmatin Enabling and disabling user accunts Deleting user accunts Lessn 8: Asset Administratin Displaying assets The asset hierarchy Searching fr assets Filtering asset views Adding assets Edit asset infrmatin Deleting an asset ASL 2015 Curse Catalg Page 30

31 Curse Name Curse Cde SITA Airprt ivalidate fr End Users PFM102e Previus Curse Cde / Name ivalidate 101 Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics elearning.5 hurs (36 minutes) Nne Airprt Security Agents using ivalidate t scan passenger barding passes and administrative users wh run usage reprts fr airprt management. This curse is designed t familiarize airprt Security Agents with the ivalidate functins CheckPint and Security Checkpint fr scanning passenger barcded barding passes. The lessn n reprts will als be f interest t administratrs wishing t run statistics reprts fr ivalidate and itrack. At the end f this curse, participants will be able t: Explain hw ivalidate can help Security Agents d their jb Access ivalidate n a desktp wrkstatin r hand held terminal device (HHT) Use the ivalidate functins CheckPint and Security CheckPint n a wrkstatin r HHT t scan passenger barding passes Describe the differences when using ivalidate with airline DCS Wrk egate systems equiped with ivalidate Generate ivalidate and itrack reprts fr airprt management Lessns/Tpics Include: Lessn 1: Intrductin Overview SITA Passenger Flw Mnitring The challeneg f airprt security Hw ivalidate helps Lessn 2: Accessing an ivalidate Wrkstatin Lgging n t a desktp wrkstatin Passwrd security Errr messages Lgging ff Lessn 3: Using ivalidate CheckPint n a Wrkstatin ivalidate functins: CheckPint and Security CheckPint Scanning barding passes Infrmatin displayed n screen Prblems scanning barding passes Errr messages Lessn 4: Using ivalidate Security CheckPint n a Wrkstatin Security CheckPint validatin checks Duplicate Validatin t see if the barding pass was previusly scanned Data Validatin t cmpare barding pass data t airprt/airline flight data Red alert detail when validatin fails Errr messages Validatin against airline departure cntrl Systems (DCS) Lessn 5: Using ivalidate n a Hand Held Terminal (HHT) Wireless access Using CheckPint and Security CheckPint n a HHT ASL 2015 Curse Catalg Page 31

32 Scanning barding passes with a HHT Validatin details and red alerts Clearnig the HHT screen Lessn 6: Using ivalidate with egate egates perfrm the same validatin checks as Security CheckPint Validatin failure alert message Lessn 7: ivalidate and itrack Reprts Generating reprts step-by-step Adding reprt fields Filtering reprt data ing the reprt Output reprt t a spredsheet ASL 2015 Curse Catalg Page 32

33 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics SITA Airprt iflw fr Sales PFM201e PFM901 elearning.25 hurs (15 minutes) Nne SITA sales staff This curse is designed t familiarize SITA sales staff with the iflw prduct, part f the Passenger Flw Mnitring (PFM) suite. A brief verview is fllwed by a prduct demnstratin, and then sales specific infrmatin. At the end f this curse, participants will be able t: Explain why airprts need iflw Explain hw SITA leads the industry Describe the benefits f Airprt iflw Describe hw iflw is used Present iflw t prspective clients based n: Target market iflw cmpnents iflw cnfiguratins Additinal sales pprtunities Lcate mre infrmatin and sales resurces n Flw Lessns/Tpics Include: Overview Why track passenger mvement? Hw iflw helps the airprt Using iflw fr asset tracking iflw demnstratin Map view f the airprt Icns representing passengers and assets Annymus passenger tracking by WiFi device signal Mapping passenger and asset paths thrugh airprt znes Analyzing histric and live dwell time Administratr fuctins: Create and edit airprt znes iflw user accunt management Asset administratin Selling Airprt iflw The target market iflw cmpnents iflw cnfiguratins Additinal sales pprtunitues The Passenger Flw Mnitring (PFM) suite f prducts Sales resurces ASL 2015 Curse Catalg Page 33

34 Curse Name Curse Cde Previus Curse Cde / Name Delivery Mde Duratin Curse Prerequisite(s) Required fr Curse Descriptin Curse Objectives / Lessns and Tpics SITA Airprt ivalidate fr Sales PFM202e PFM902 elearning.25 hur (15 minutes) Nne SITA sales staff This curse is designed t familiarize SITA sales staff with the ivalidate prduct, part f the Passenger Flw Mnitring (PFM) suite. A brief verview is fllwed by a prduct demnstratin, and then sales specific infrmatin. At the end f this curse, participants will be able t: Explain hw ivalidate helps airprts and travel security authrities Describe hw ivalidate reduces wait times t imprve the passenger experience Visualize different ivalidate cnfiguratins Explain hw ivalidate is used Present ivalidate t prspective clients based n: Target market ivalidate cmpnents The cmpetitin Lcate mre infrmatin and sales resurces n ivalidate Lessns/Tpics Include: Overview What is Airprt ivalidate? ivalidate demnstratin ivalidate functins: CheckPint and Security CheckPint Security CheckPint validatin checks ivalidate with DCS validatin ivalidate n a Hand Held Terminal (HHT) ivalidate with egates ivalidate and itrack reprts Selling Airprt ivalidate The target market ivalidate cmpnents The cmpetitive market The Passenger Flw Mnitring (PFM) suite f prducts Additinal sales resurces ASL 2015 Curse Catalg Page 34

35 Curse Name Curse Cde Delivery Mde Passenger Flw Mnitring (PFM) itrack/ivalidate Installatin PFM400 Instructr-Led Duratin 3 Days Curse Prerequisite(s) APC 402 APC Windws 7 fr Delivery Implementatin Engineers Training APC 503 APC Windws 7 System Administratin MS SQL 2008 (as defined in SGS PSSRD and archived in the SITA SkillPrt Library) Pre-existing technical knwledge f the APC r PFM prducts Required fr SITA Delivery Implementatin Engineers and System Administratrs Curse Descriptin Curse Objectives / Lessns and Tpics This curse is designed fr SITA technical staff that is respnsible fr the installatin, cnfiguratin and peratins f the PFM server(s). At the end f this curse, participants will be able t: Describe the technical variants f the PFM prduct Build and cnfigure a PFM single r multi-server using tls such as SITA Autmated Installatin Framewrk sftware, Active Directry User Cnsle and the Grup Plicy Management Cnsle Install and cnfigure PFM Client n an APC wrkstatins by launching the PaxServices Installatin Wizard and using XSRI. PFM Services such as Pax Validate will cnfigured using the PFM Pax Cnfiguratr. Install and cnfigure PFM Reprting and Prxy Server using Internet Infmratin Services Manager and MS SQL 2008 Management Studi Lessns/Tpics Included: 1. PFM Prduct Overview 2. PFM ivalidate / itrack Server Build a. Service Accunts b. Security Grups 3. PFM ivalidate / itrack Client Applicatn a. Client and Services Installatin b. INI file and XSRI installatin c. PAX Cnfiguratr & MSMQ Cnfiguratin d. Hand Held Teminals 4. DCS Validatin 5. PFM Prxy Server ASL 2015 Curse Catalg Page 35