Firewall Administration and Management

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1 Firewall Administration and Management Preventing unauthorised access and costly breaches G-Cloud 5 Service Definition

2 CONTENTS Overview of Service... 2 Protects Systems and data... 2 Optimise firewall performance... 2 Remove the management and monitoring burden... 3 Maximize uptime and availability... 3 Support compliance initiatives... 3 Information Assurance... 5 Open Standards... 5 Backup/Restore and Disaster Recovery Provisioned... 5 On Boarding Process... 5 Off Boarding Process... 5 Pricing... 5 Service Management Details... 5 Service Levels... 5 Supporting Hours... 5 Financial Recompense Model... 6 Training... 6 Ordering & Invoicing Process... 6 Termination terms for the consumer... 6 Termination terms for the supplier... 6 Consumer Responsibilities... 6 Technical Requirements... 6 Data Storage and Processing Locations... 6 Trial Availability... 6 Open Source Software... 6 Data Extraction and Removal... 6 Service Roadmaps: Feature depreciation and future development... 7

3 OVERVIEW OF SERVICE Firewall management is resource-intensive and requires a high level of expertise to prevent unauthorized access and costly breaches. Devices must be provisioned, deployed, upgraded and patched to keep up with the latest threats. Security policies and configurations must be updated to ensure appropriate access controls are consistent with changing business environments. Network traffic must be monitored continuously to identify and respond to threats before damage is done. Westgate Firewall Management service provides 24x7 firewall administration including log monitoring and response to security/device health events. Organizations that rely on Westgate s Firewall Management service reduce the cost of managing and monitoring firewalls in-house, while supplementing their security efforts with Westgate s proven expertise. Firewall Management helps you: PROTECTS SYSTEMS AND DATA With our Firewall Management Service, your firewall infrastructure is monitored 24x7 to detect threats before damage is done. Security and health events are correlated across your environment and analysed by Westgate, using global threat intelligence and proven expertise to assess threats. When a threat is detected, our experts respond immediately to counter the threat and protect your organization. OPTIMISE FIREWALL PERFORMANCE Our Firewall Management Service allows you to extend your IT team. Our experts support end-to-end firewall management from provisioning to on-going administration and monitoring, working with your team to ensure peak firewall performance. Our Firewall Management Service is tailored to your environment, leveraging industry best practices to ensure appropriate network access while preserving the availability, integrity and privacy of information.

4 REMOVE THE MANAGEMENT AND MONITORING BURDEN Using the Firewall Management Service simplifies and streamlines the management and monitoring of your firewall appliances. Westgate s certified experts perform all tasks needed to make the most of your firewall infrastructure, alleviating the burden of administering, maintaining and monitoring your appliances. This reduces your operational overhead, allowing you to spend your time and resources on other key initiatives. MAXIMIZE UPTIME AND AVAILABILITY With the Firewall Management Service, you reduce the risk of network and service interruptions due to poorly maintained or improperly configured firewall appliances. Westgate s certified firewall engineers keep managed firewall devices patched with the latest vendor releases. To ensure auditable and accurate deployment of firewall changes, our experts use mature operational support systems and procedures that include health checks, staging, peer reviews and change validation. Additionally, backups are performed to ensure fast recovery in the event of firewall hardware or software failure. SUPPORT COMPLIANCE INITIATIVES Our Firewall Management Service helps you more easily fill compliance gaps requiring perimeter security, access control and log analysis. With our experts managing and monitoring your firewalls, you can satisfy compliance requirements of PCI (Compliance & Payment Card Industry Security), Health Insurance Portability and Accountability Act (HIPAA), ISO (ISO27001) and other standards. By using the service's on-demand reporting, you can also demonstrate compliance and control effectiveness to auditors and senior management.

5 FULL LIFECYCLE MANAGEMENT BY CERTIFIED EXPERTS Device provisioning and deployment Performance and availability management Device upgrades and patch management Real-time security and health monitoring Expert response to threats and health issues Intelligence-enhanced threat protection Backup and recovery On-demand security and compliance reporting Unlimited and unmetered expert support

6 INFORMATION ASSURANCE IL0 OPEN STANDARDS ISO27001, ISO9001, ICO. Registered BACKUP/RESTORE AND DISASTER RECOVERY PROVISIONED ON BOARDING PROCESS This service would need to be discussed with our sales team, an initial meeting to discuss and evaluate clients requirements can be arranged free of charge. Please contact Westgate sales team to organise. OFF BOARDING PROCESS PRICING Refer to Price List SERVICE MANAGEMENT DETAILS An account manager will be assigned to oversee the service provided to ensure the highest possible level of service. SERVICE LEVELS Refer to Terms & Conditions SUPPORTING HOURS

7 FINANCIAL RECOMPENSE MODEL Refer to Terms & Conditions TRAINING ORDERING & INVOICING PROCESS Ordering is covered by the G Cloud order form and invoices are directly submitted to the customer. TERMINATION TERMS FOR THE CONSUMER Refer to Terms & Conditions TERMINATION TERMS FOR THE SUPPLIER Refer to Terms & Conditions CONSUMER RESPONSIBILITIES To provide information requested as part of the service TECHNICAL REQUIREMENTS Administrator level access to all supported hardware DATA STORAGE AND PROCESSING LOCATIONS TRIAL AVAILABILITY OPEN SOURCE SOFTWARE DATA EXTRACTION AND REMOVAL

8 SERVICE ROADMAPS: FEATURE DEPRECIATION AND FUTURE DEVELOPMENT

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